sunset cruise na pali coast

Na Pali Coast Kauai Boat Tours Experience an Adventure of a Lifetime with Capt Andy's!

"If you are PASSIONATE about your vacation, know that WE FEEL THE SAME WAY about sailing with you."

Capt Andy's has been taking guests on our famously friendly Kauai boat tours along the Na Pali Coast since 1983. Accompanied by your experienced captain and crew, you'll explore Hawaii's most stunning coastline, take in the majestic views, and check out the local wildlife. Whether you choose our luxury 65' Star Catamarans or our wet & wild Raft Expeditions, nobody has more fun!

Kauai Tours: Sailing. Rafting. Private Charters...

4-4.5 Hours From $245 Departure

An extraordinary Kauai sunset cruise with Capt Andy's. Indulge in an adventure along the stunning Na Pali Coast and watch ... More Info

5.5 hours 7:15 AM Check In From $245 Departure

Enjoy an amazing morning of excitement and adventure on Captain Andy's premier Kauai morning snorkel cruise. Prepare to experience the ... More Info

6 hours 12:30 PM Check in From $295 Departure

Explore sea caves and waterfalls, land on a remote beach to tour the ruins of an ancient Hawaiian fishing village, ... More Info

6 hours 9:30 AM Check In From $295 Departure

4 hours 7:30 AM Check In From $224 Departure

Explore sea caves and waterfalls and enjoy up-close wildlife and snorkeling on one of our custom 24' rigid-hull rafts. Snacks ... More Info

4 hours 12:30 PM Check-in From $224 Departure

Customers consistently rate Capt Andy's as the best Na Pali Coast boat tour.

"This is our go to adventure company when we visit Kauai. The crew never disappoints and neither do the views. This is what has us going back time after time. We have done the catamaran, whale adventure, and raft through caves. Oh my it just is amazing. Don't look elsewhere, book Capt Andy's. "

Read some candid customer reviews:

It's Everything

The Capt Andy's experience is not just one thing, it's everything.

Unparalleled destinations, rugged nature, photogenic wildlife, epic adventures, unrivaled hospitality, delicious food, skilled crew, and custom boats:

Capt Andy's has chosen each aspect of your next adventure to bring you an amazing Na Pali Coast experience.

Learn more about our commitment to safety, quality, fun, and everything else. Nobody has more FUN!

Na Pali Coast Kauai boat tours with Capt Andy's

Private Charters

The entire boat is yours. You provide the guest list, we take care of the everything else.

Welcome to Capt Andy's boat tours Kauai, your gateway to adventure along Na Pali Coast!

Join us on a Kauai Na Pali Coast boat tour along Hawaii's most famous coastline. Locals know this famous spot on the beautiful Garden Island of Kauai for its tall green cliffs, flowing waterfalls, and clear blue waters. And there's no better way to experience Na Pali than with Capt Andy's.

Our expert crew dedicates themselves to providing you with an extraordinary and personalized Kauai sea tour. Our Hawaii boat tours along Na Pali Coast provide lasting memories for the entire family. Get ready to see nature's wonders up close as we sail and raft along the coast. Watch dolphins playing off the boat's bow, sea turtles gracefully swimming, and humpback whales breaching (in season).

At Capt Andy's, we offer a range of Na Pali boat tour options to suit every traveler. Choose from our luxury Kauai sailing Star Class Yachts or adrenaline-pumping Na Pali raft tours. Whichever vessel you select, rest assured that our top priority is your comfort, safety, and enjoyment.

Begin your extraordinary journey on a Capt Andy's Na Pali Coast Kauai boat ride. Let us be your trusted guide as you create memories to last a lifetime. Book your adventure now and prepare for one of the best things to do on Kauai!

Na Pali Experience

Kauai's pristine Na Pali Coast stands out among Hawaii's many beautiful coastlines for its rugged and striking beauty. Lush, verdant cliffs rise dramatically out of the ocean to heights of over 4,000 feet (1,200 meters).

Much of this 17-mile stretch of coastline is unreachable by land because of its remote location and sheer cliffs. Hikers can view approximately one-third of the coastline by walking the strenuous 11.2-mile Kalalau trail. You can only see the rest of Na Pali by air or boat.

Native Hawaiians used outrigger canoes to reach the beautiful beaches and valleys of Na Pali. Today, only ambitious kayakers attempt this challenging paddle during the nicest summer weather.

Boat tours are truly the best, easiest, and most rewarding way to experience the full scope and scale of the Na Pali Coast. Year-round boat tours are available on our sailing catamarans and rigid-hull rafts.

We promise that the sheer beauty of the Na Pali will take your breath away. We also provide tours to Kauai's sunny south shore when the winter weather makes conditions rough, unpleasant, or unsafe on the Na Pali coast.

Capt Andy's on Instagram

Voted the Best Boat Tour in the USA!

• Sunset + Sail

Napali Sunset Dinner Sail - 4.5hr

Napali coast sunset & sailing tour.

If you’re game for an exciting, visually stunning, and delicious afternoon adventure on Kauai’s iconic Napali Coast, come aboard our spacious catamaran, and let’s sail off into the sunset! The Napali Sunset Sail is a full-on four-and-a-half-hour Napali Coast cruising and sailing excursion that combines world-class sightseeing, high-quality food & beverage, ocean wildlife viewing, outstanding hospitality, and plenty of afternoon glow and sunset vibes.

We’ll be traveling on Leila , a 50-foot-long, 28-foot-wide motorized sailing catamaran. Leila sits low to the water, providing more stability, safety, and comfort than many other top-heavy tour boats. She’s gorgeous and capable and the island’s only commercial sailing vessel that was proudly built right here on Kauai. There’s plenty of room to stretch out and relax on Leila , both inside the cabin and on deck, and there are two bathrooms for everyone’s convenience.

We’re heading into the heart of Kauai’s renowned Napali Coast, which is often recognized as the most beautiful coastline in all of Hawaii, and even all of America. Must see to believe! As the oldest of the Hawaiian Islands, Kauai has some of the state’s most dramatic geological features, many of which comprise the sacred Napali Coast. The cliffs, the valleys, the “Cathedrals”, the beaches, waterfalls, sea caves, Honopu Arch… it’s music to the eyes!

You’ll stay well-fed and hydrated on this tour. We offer a creative selection of cold beverages, including juices, sodas, domestic and Hawaii craft beers, hard seltzers, red and white wine, sparkling wine, and our signature Koloa Rum Mai Tai. We begin our food service with a variety of meats & cheeses, crackers, and fresh veggies with ranch & hummus. For the main course, we serve pineapple, garden greens with lemon/herb vinaigrette, somen noodle salad, hapa rice, teriyaki chicken, and roasted veggies with tofu. Our satisfying meals are prepared fresh everyday by our local caterers, Rose & Bros., using whole ingredients, right down to the sauces. Our service ware and linens are reusable, and Holo Holo Charters is the only Kauai tour boat company to be certified an Ocean Friendly Restaurant by the Surfrider Foundation.

We’re out in nature, and we’re appreciating Kauai’s astounding beauty. We’re eating, we’re sipping, learning about the island’s history, legends, and culture. We’re also watching for ocean wildlife! Common species observed on Kauai boat tours include Hawaiian spinner dolphins, flying fish, green sea turtles, pelagic sea birds, and seasonally (December- April), massive North Pacific Humpback Whales that have migrated 3,000+ miles from their summer feeding grounds in Alaska to their “winter home” in our warm Hawaiian waters, where they mate and calve.

At some point during the tour, depending on the day’s wind and wave direction, we’ll hoist the main sail, unfurl the jib, kill the motors, and let Leila do what she was built to do—sail along by the power of the wind. If you’ve never been on a boat under sail, it’s worth experiencing! Sailing is peaceful and powerful and ancient—the feeling is in our bones. Please know that while Kauai has reliable trade wind patterns and that we’re able to sail comfortably most days, there are also days we cannot. We’d much rather keep our guests comfortable and having a splendid time, rather than force sailing in unfavorable conditions. Leila allows us to be flexible.

We’ll serve our Kauai Coffee Coconut Caramel Crunch Brownies for dessert and at sunset, offer a sparkling wine toast—we’re fancy like that! After the sun sinks into the ocean and under the horizon, we’ll return safely back to the dock in Port Allen before it’s completely dark.

Bring layers on this tour, and on every tour! Kauai’s weather conditions are notoriously variable; lots of rain, lots of rainbows. Pro tip– no matter what you’re doing and where you’re going on Kauai, it’s always a good idea to bring a jacket.

This Napali Sunset Sail tour is a smart choice for travelers that want to experience the amazing Napali Coast, but aren’t necessarily interested in swimming and snorkeling, which most day tours include. It’s a fantastic option for those that want to experience sailing on the ocean, and it’s also ideal for photographers.

If you have any questions at all about the Napali Sunset Sail or any of our Kauai or Niihau boat tours, please don’t hesitate to call our reservations desk at 808-335-0815. We’re happy to help you select the most appropriate Kauai boat tour for you and your group.

• Chevron down Dinner Menu

Pupus (Appetizers)

• Meat, Cheese + Crackers
• Veggie Crudité with Ranch (Vegetarian) and Roasted Red Pepper Hummus (Vegan/GF)
• Fresh Pineapple Vegan/GF
• Pasta Salad (Vegetarian)
• Local Garden Greens (Vegan/GF)
• Hapa Rice (White + Brown Rice) (Vegan/GF)
• Teriyaki Chicken (GF)
• Kalua + Cabbage (GF)
• Roasted Tofu & Veggies (Vegan/GF)
• Freshly Baked Brownies (Vegetarian)

Your Tour Includes

• See the Napali Coast , amazing marine life, and more!
• Stir-fry Dinner with Hawaiian influence
• Mai tais, beer, wine, and soft drinks during cruise. Sunset champagne toast
• The chance to see humpback whales (peak season Dec-Apr)

Tour Details

• Check-in at 2:00 p.m. at our Port Allen location (time varies by season).
• Maximum Passenger count: 41
• For safety, no pregnant women or children under 5 are allowed on this tour.
• Tax not included

Note that tours often fill up 2-3 weeks in advance. Booking your tour early in your vacation window is a good idea in case the weather forces us to postpone your tour.

Related Tours

• Snorkel + Sail

Napali Snorkel Sail - 5hr

Experience Kauai snorkeling tours and true trade-wind catamaran sailing on Kauai’s Napali Coast! Breakfast, lunch, and beverages are included in this action-packed adventure for the whole family.

Napali Sunset Dinner Tour - 3.5hr

Skip the restaurant and enjoy a delicious Kauai sunset tour including dinner and drinks, while basking in the glory of the Napali Coast–rainbows, cliffs, valleys, beaches, waterfalls, wildlife.

• Most Popular!

Niihau + Napali Super Tour - 7hr

On our signature tour, we’ll explore Kauai’s extraordinary Napali Coast, and then voyage across the channel to snorkel the world-class waters of Lehua Crater off the “Forbidden Island” of Niihau, all in one incredible day.

Leila: Our Sleek Sailing Catamaran

With her sleek construction and design, Leila slips quickly and smoothly through the waters. The catamaran design allows for level sailing. With no more than 10 degrees of “heel,” you won’t be sailing sideways.

Although Leila’s two-hull design is based on a historical prototype, she truly is a modern, state-of-the-art vessel. The space-age epoxy/glass construction used to build Holo Holo was used in making Leila as well. This composite makes for a strong and safe structure. The mast and sail are of the best quality and modern design. –  Learn more .

“ An experience of a lifetime. The Captain and his crew were knowledgeable and helpful. We were able to go under a waterfall and get breathtaking pictures of the coastline. “

Nā Pali Sunset Tour

An Unforgettable Experience!

Quick Details

• Users Ages: Ages 3+ (No one under the age of 3)
• Clock Duration: 4.5 - 5.5 hours
• Clock Check-In Time: 1:15pm
• Calendar Availability: starting January 11, 2024
• Cruise Ship Boat: Lucky Lady Deluxe & ʻImiloa Express Catamaran

'Imiloa Express Sunset Tour

2:30pm - 7:30pm, ages 3 - 12, lucky lady sunset tour, 1:30pm - 6pm, lucky lady sunset tour with snorkeling, 1:15pm - 7:30pm, enjoy a kauai sunset dinner boat tour.

A sunset sail along the Nā Pali Coast. Watch the sun set into the Pacific while its glow gradually displays the sea cliffs in an evolving kaleidoscope of greens, blues and reds. You’ll be entertained with Hawaiian and Nā Pali Coast stories by your captain and waited on hand and foot by our amazing crew. Relaxing music, complimentary beer, wine and mai tais, and casual dinner provided. Select the Nā Pali sunset tour with snorkeling option for a great opportunity for marine life encounters!

• Chevron down Our Vessels

LUCKY LADY DELUXE

• 60 ft. sailing catamaran
• 1 USCG licensed captain
• 3 crew members
• Designed for comfort
• Upper deck with forward facing seats
• Main deck with wrap-around bench seats
• 2 bathrooms located on the main deck
• Freshwater showers
• Slide & swim platform

The Lucky Lady, our largest vessel, provides a variety of seating areas with an upper and lower deck and cabin for your safety, comfort, and fun. Come travel Kauai?s magical coastline and encounter pods of playful dolphins skimming the waters at our bows. Learn about the history and legends of N? Pali and the abundant marine life you encounter. Humpback whale watching is fabulous during the months of December through March and a highlight of any tour.

?IMILOA EXPRESS

• 40 ft. express catamaran
• Fastest vessel on the N? Pali Coast (1000hp, up to 30 knots)
• Forward facing padded seats
• Full shade coverage

On our express vessel, passengers will enjoy a panoramic view of the entire coastline. This vessel is equipped with forward-facing padded seats, a shaded cabin, cup holders and 2 restrooms. Your captain will be providing customers with captivating stories and legends of the Garden Island and teach you about the sacred places along the N? Pali Coastline.

• Chevron down Tour Highlights

SIGHTS & VIEWS

• Sea turtles
• Humpback whales (December ? March)
• Peaks and valleys

• Snorkeling gear & swim vests provided
• Prescription snorkel masks available upon request

*Depends on wind and ocean conditions

• Chevron down Menu
• Dinner: Teriyaki chicken, pulled pork or tofu salad
• Soft drinks, juice & cold water
• Beer, wine & mai tais*

*served after water sports to 21+. Please bring ID.

Please give advance notice when booking for special dietary concerns or allergy.

Our kitchen processes nuts, gluten, and dairy. If you have any extreme allergies please come prepared with your own food.

• Chevron down Departure Location & Destination

DEPARTURE LOCATION

**WE ARE LOCATED ON THE ISLAND OF KAUAI**

Port Allen Marina Center

4353 Waialo Rd #2B, Eleele, HI 96705

• Proceed to corner
• Park in Kauaʻi Sea Tours lot (on the left)

DESTINATION

Nā Pali Coast

Note: tour may need to reroute to the South Shore due to the wind and sea conditions.

South Shore (Kipu Kai)

Our tours DO NOT take people to Wainiha.  Please use the RED line to route our Na Pali Coast Tours.  In the RED circle type Kalalau Valley. And the GREEN line is for Kipu Kai.

• Chevron down What to Wear / Bring
• Bathing suits, light cover-up, sunscreen, sunglasses, and a hat. Plan on getting wet!
• We are a barefoot tour unless a medical condition prevents that, please inform your captain.
• A towel, NON- SPRAY sunscreen in a beach bag, light cover up or jacket. Cameras are welcomed.
• Any medications, allergy or insect protection you require.
• If you are prone to seasickness or not sure, PLEASE take something in advance, Bonine or Dramamine.  Everyone is different…Don’t hesitate, medicate!
• Chevron down Policies

Passenger safety is our top priority. No Expecting Mothers, those with bad backs, shoulders, knees, or hips, anyone who has recently undergone any surgeries, and those with mobility limitations. All passengers must be suited for possible rough waters and able to hold on and move about the vessel without concern. Children must be over the age of 3 years old. Sorry, there is no smoking permitted on the vessel, on the pier, or near the office per state law. All activities are conditions permitting with the Captain’s discretion. The Nā Pali Coast is not a guarantee. Tours may reroute due to ocean conditions. If you are prone to seasickness or not sure, PLEASE take something in advance, Bonine or Dramamine.  Everyone is different…Don’t hesitate, medicate!

All snorkeling passengers will be required to have the upper body strength to pull themselves out of the water with a small marine ladder. Passengers who exceed 250 pounds are more at risk if a snorkeling incident occurs. Crew members may have difficulty getting said passengers back onboard.

CANCELLATIONS

For a full refund, for parties of 1-4, we require 24 hours notice prior to check-in time. For a full refund, for parties of 5-9, we require 72 hours notice prior to check-in. For a full refund on parties of 10 & up, we require (5) days notice prior to check-in time, including Private Charters. No shows are charged 100%. No refunds for non-disclosures of health concerns, re-routes, or sea sickness . All tours are conditions permitting with the Captain’s discretion. Tours may reroute due to weather/ocean conditions for passenger safety. The Nā Pali Coast &/or Water sports are not a guarantee.

Related Tours

• Most Popular
• Clock 5 - 6 hours

Nā Pali Snorkeling Tour

Enjoy snorkeling, sea cliffs, pristine beaches, waterfalls, and sea caves. Hear stories and legends while our crew provides a full-service experience of one of Kauai’s greatest highlights!

Available starting January 11, 2024 6:45a or 7:15a

• Clock 4 - 4.5 hours

Imiloa Express Nā Pali Sunset Sightseeing & Snorkeling

Enjoy an afternoon snorkel and a boat tour along the Nā Pali Coast. Watch the sunset and enjoy relaxing music, complimentary beer, wine and mai tais. Casual hot dinner provided.

Available June 1 – September 8 2p

Receive 15% off your adventure on the ‘Imiloa Express! Use ‘ Tour15 ’ on checkout.

• 0 Shopping Cart $ 0.00 -->

Napali Coast Sunset Cruise 3.5 Hour

$ 210.00 🕒3½ Hours

There’s nothing like a Na Pali Coast Sunset Cruise , and there’s no place better to see it than on the water. Onboard, help yourself to a delicious selection of appetizers and buffet dinner, island juices, soft drinks, beer, wine, mai tais and champagne at sunset. Enjoy comfort and relaxation onboard this 65′ catamaran. Tour returns to Port Allen after sunset.

If activity is canceled due to poor weather, you’ll be offered a different date or a 100% refund .">up to 48 hours before the activity starts ⓘ

Secure your spot while staying flexible ⓘ

There’s nothing like a Napali Coast Sunset Cruise , and there’s no place better to see it than on this 65-power catamaran. Watch the colors of the coastline change as you travel along the Napali Coast. The 3 1/2-hour Napali Coast Sunset Tour leaves from Port Allen and takes you along the west side, with distant views of the island of Niihau, traveling north toward the majestic Na Pali Coast.

The large and comfortable catamaran was built here on Kauai with safety and comfort in mind. The sleek and modern design was built specifically to handle the channel waters that separate the islands, making this one of the smoothest and most enjoyable Kauai sunset cruises along Kauai’s famous Na Pali Coast. Two heads (bathrooms) are located on the deck level, so there is no need to climb down any steps to use the restroom. The large catamaran offers ample areas for shade with windows for viewing. Two large trampolines are great for lounging and taking in the sights, getting fantastic shots of the coastline and sun setting beyond the horizon.

• Check-in (varies by Season)
• Duration approx. 3 1/2 hours
• Port Allen Marina
• Get Directions

What To Bring:

• Kauai Activities E-Voucher#
• Light Jacket
• Dress Casual
• Meat, Cheese + Crackers
• Veggie Crudites: Vegan
• Hapa Rice: Vegan
• Teriyaki Chicken:
• Veggie Stir Fry: Vegan
• Chocolate Chip & Oatmeal Craisin Cookies: Contains Butter + Eggs
• Island Ginger Spritzer (Lilikoi, Orange, Guava, Ginger) Vegan
• Mai tais, beer, wine, and soft drinks during the cruise.
• Sunset champagne toast
• Veggie Crudite: Vegan/GF

Dinner   [Food is now served in individually packaged meals ]

• Hapa Rice: Vegan/GF
• Teriyaki Chicken: GF
• Veggie Stir Fry: Vegan/GF

Dessert   [Served together in one package]

Drink   [In provided jug to be mixed and served]

• Island Ginger Spritzer (Lilikoi, Orange, Guava, Ginger) Vegan/GF
• Mai tais, beer, wine, and soft drinks during cruise. Sunset champagne toast
• No Snorkeling

Restrictions: No Children under 5 Cancellation Policy: Cancellations of tour within 48 hours (before the activity date) will be charged at 100% of the activity cost.

4353 Waialo Road Eleele, HI 96705

Related Activities

Ultimate Na Pali Snorkel Tour

Napali Coast BBQ Snorkel Sail

Waterfall Rappel Adventure

Na Pali Coast Rafting and Snorkel Tour

• Kauai Boat Tours
• Kauai Sunset Dinner Cruises
• Kauai Mountain Tubing
• Kauai Kayaking Tours
• Kauai Fishing Charters
• Kauai Surf Lessons
• Kauai Whale Watch Tours
• Kauai Helicopter Tours
• Kauai Airplane Tours
• Kauai ATV Tours
• Kauai Hiking Tours
• Kauai Horseback Riding
• Kauai Luaus
• Kauai Sightseeing Tours
• Kauai Zipline Tours
• Kauai Beaches
• Kauai Hiking Trails
• Kauai Attractions
• 800-652-8248
• 808-822-2846
• [email protected]
• Open Daily 7:00 am - 4:00pm

Kauai: Catamaran Sunset Cruise

Imagine a peaceful drift across the glistening waters of Nawiliwili Bay as the sun paints the sky in a dazzling display of oranges and pinks. Aboard a sleek catamaran, you’ll witness the Alekoko Menehune Fish Pond and the majestic Haupu Mountain range unfold before your eyes, all while sipping on a tropical cocktail and tapping your toes to the rhythm of traditional Hawaiian music. This 1.5-hour cruise offers a chance to unwind and learn about the natural beauty of Kauai, leaving you with memories that will linger long after the sun has set.

• Experience a 1.5-hour cruise along Nawiliwili Bay aboard a 50-foot catamaran with stunning views of local landmarks like Alekoko Menehune Fish Pond and Haupu Mountain range.
• Enjoy tropical cocktails, light snacks, and traditional Hawaiian music as you learn about the area’s history and wildlife from the knowledgeable crew.
• Depart from the convenient Nawiliwili Small Boat Harbor with free parking, and learn about the relaxing atmosphere of the scenic evening cruise.
• Consistently high-rated by guests for the memorable sights, transportation, and overall value of the experience.
• Easily book the cruise online with options for free cancellation, and embark on a tranquil way to conclude a day on the Garden Isle.

More tours and experiences nearby.

• Koloa Zipline in Kauai
• Kauai ECO Adventure Helicopter Tour
• Kauai Deluxe Sightseeing Flight
• Entire Kauai Airplane Tour – ALL WINDOW SEATS

Tour Overview

The Kauai Catamaran Sunset Cruise is a 1.5-hour tour that sails along the island’s stunning Nawiliwili Bay .

Likely to sell out, the experience offers the chance to witness ancient Alekoko Menehune Fish Pond and the Hulei’a National Wildlife Refuge as you sip tropical cocktails and enjoy traditional Hawaiian music.

Aboard the 50-foot catamaran, you’ll take in breathtaking views of the Menehune fish ponds, Haupu Mountain range, Kalapaki Beach, and Ninini Point.

With a full-service bar, light snacks, and a range of beverages, this sunset cruise promises an unforgettable evening on the water.

The tour departs from the Nawiliwili Small Boat Harbor, with free parking available, and can be booked with no upfront payment.

Experience Highlights

Frequently, guests aboard the Kauai Catamaran Sunset Cruise will catch glimpses of the ancient Alekoko Menehune Fish Pond along the Hulei’a River.

As the catamaran glides across Nawiliwili Bay, passengers can sip on tropical cocktails and enjoy the soothing rhythm of traditional Hawaiian music.

The knowledgeable crew provides historical narration , sharing insights about the endangered species found within the nearby Hulei’a National Wildlife Refuge.

Against the backdrop of the Haupu Mountain range , the catamaran offers unparalleled views of Kalapaki Beach and Ninini Point, creating a truly memorable and relaxing experience.

Cruise Details

Inviting guests aboard the 50-foot (15 meters) catamaran, the crew ensures a relaxing journey across the serene waters of Nawiliwili Bay.

Equipped with a full-service bar , the catamaran offers a variety of refreshments to sip on, including fruit juices, soda, bottled water, wine, domestic and premium local beers, as well as the signature Wiki Wiki Tiki cocktails .

Light snacks, such as chips, cookies, and nuts, are also provided to accompany the scenic views .

As the catamaran glides past the Menehune fish ponds, the Haupu Mountain range, Kalapaki Beach, and Ninini Point, guests are treated to the soothing sounds of traditional Hawaiian music and historical narration .

Meeting Point and Logistics

Departing from the Nawiliwili Small Boat Harbor, Slip #100 near the U.S. Coast Guard station, this sunset cruise offers a seamless and convenient start to your Kauai adventure.

Free parking is available, making it easy to arrive and embark on your 1.5-hour journey.

As you step aboard the 50-foot catamaran , you’ll be greeted by stunning views of the Haupu Mountain range and Kalapaki Beach.

The crew will ensure a smooth and relaxing experience, inviting you to sip on tropical cocktails and savor light snacks as you take in the breathtaking scenery .

This unforgettable cruise is the perfect way to cap off a day in paradise.

Customer Feedback

The Catamaran Sunset Cruise in Kauai consistently earns overwhelmingly positive reviews from its guests.

With an impressive 4.7 out of 5 rating, travelers rave about the knowledgeable crew , the breathtaking scenery , and the delightful drinks and snacks. The transportation to and from the cruise receives high marks, as does the overall value for the money.

Guests describe the experience as truly memorable, with the sights of the Menehune fish ponds, Haupu Mountain range, and Kalapaki Beach leaving a lasting impression.

The tranquil ambiance , paired with the traditional Hawaiian music, creates a serene and relaxing atmosphere that perfectly complements the stunning natural beauty of Kauai’s coastline.

Booking Information

Booking the Catamaran Sunset Cruise in Kauai is a seamless process, allowing visitors to secure their spot with just a few clicks. With free cancellation up to 24 hours in advance and the option to reserve now and pay later, planning this magical experience is a breeze. The cruise is known to sell out quickly, so it’s best to book early to avoid disappointment. To make the process even easier, here’s a quick reference table:

The catamaran cruise offers a perfect way to relax, sip tropical cocktails, and witness the stunning Kauai sunset over Nawiliwili Bay.

What to Expect

Cruising aboard the 50-foot catamaran, guests will be treated to a mesmerizing sunset experience on Kauai’s Nawiliwili Bay.

As the boat glides along, passengers can sip tropical cocktails and sample light snacks while enjoying traditional Hawaiian music and captivating historical narration.

Along the way, they’ll catch glimpses of the ancient Alekoko Menehune Fish Pond and the Hulei’a National Wildlife Refuge, home to endangered species.

With the Haupu Mountain range as a backdrop and Kalapaki Beach and Ninini Point in the distance, the scenic beauty of Kauai’s coastline unfolds before their eyes.

This 1.5-hour cruise offers a truly relaxing and memorable way to end the day on the Garden Isle.

Additional Information

Guests can easily access the Nawiliwili Small Boat Harbor , with free parking available nearby the departure point at Slip #100, just across from the U.S. Coast Guard station.

Once aboard the 50-foot catamaran, passengers can sit back and enjoy:

• A full-service bar offering a variety of tropical cocktails, beers, wine, and non-alcoholic beverages.
• Light snacks like chips, cookies, and nuts to accompany the drinks.
• Soothing Hawaiian music and historical narration as the catamaran cruises past the Menehune fish ponds, the Haupu Mountain range, Kalapaki Beach, and Ninini Point, with the endangered species of the Hulei’a National Wildlife Refuge in view.

Here's a few more nearby tours and experiences we think you'll like.

• Half-Day Raft and Snorkel Adventure to Na Pali
• Deluxe Na Pali Morning Snorkel Tour on the Lucky Lady
• Guided Secret Falls Tour With Snacks and Drinks
• Wailua River and Secret Falls Kayak and Hiking Tour on Kauai
• Deluxe Na Pali Sunset Tour on the Lucky Lady
• Na Pali Sunset & Sightsee Boat Tour

Frequently Asked Questions

Can i bring my own food and beverages.

While you can’t bring your own food and drinks, the cruise offers a full bar and complimentary light snacks, inviting you to simply relax and soak in the stunning Kauai sunset over the Pacific.

Is There an Age Limit for the Cruise?

The sunset cruise welcomes all ages to soak in the serene ambiance. While no age limit applies, parents should supervise young children for their safety and enjoyment during the leisurely journey across sparkling waters.

Are There Any Discounts Available for Families or Groups?

While the tour doesn’t advertise family discounts, booking as a group may lead to savings. The friendly crew’s warm hospitality and stunning island views will create a truly memorable experience for all ages.

Can I Make Special Requests for Dietary Needs?

Guests can speak with the friendly crew to accommodate any dietary needs or restrictions. They’ll ensure a serene and memorable experience, with delectable treats and captivating island views that soothe the senses. Just let them know what you need.

Is There a Dress Code for the Cruise?

There’s no strict dress code for the cruise. Guests can enjoy the carefree, island vibe in casual, comfortable attire. Opt for breathable fabrics and layers to stay cool as you sail into the stunning Kauai sunset.

Not for you? Here's more of our most recent tour reviews happening neaby

• Lihue: Private Scenic Flight Over Kauai
• Kauai: VIP 4-Course Dinner and Luau Kalamaku Show
• Kauai: Guided Hike and Waterfall Swim
• Kalapaki Beach: Surfing Lesson With Kauai Beach Boys
• Kauai: Napali Coast Sail & Snorkel Tour From Port Allen
• Kauai: Allerton Garden and Estate Tour With Sunset Dinner
• Kauai: Full-Day Waimea Canyon & Wailua River Tour
• Kauai: Full-Day Tour With Fern Grotto River Cruise
• Kauai: Waimea Canyon and Kokee State Park Tour
• Kauai: Scenic Movie Locations Bus Tour
• Kauai: Waimea Canyon and Waterfall Adventure Day Tour
• Kauai: Napali Coast Sunset Sailboat Tour With Dinner
• Kauai: Private Luxury Air Tour
• Kauai: Zipline Adventure
• Kauai: Full-Day Kauaʻi Adventure

As the Kauai Catamaran Sunset Cruise gently glides across the tranquil waters, guests bask in the warm glow of the setting sun. Tropical cocktails in hand, they’re serenaded by the soothing sounds of Hawaiian music, while the crew shares captivating tales of the island’s storied past. It’s a moment of pure serenity, a perfect end to a day in paradise.

Similar Posts

Mangrove & Iguana Tour

Private Speedboat Custome-Made Tour / From Trogir and Split

Basilica Cistern Private Tour – Skip the Ticket Line

Ocean Eden Bay Montego Bay Airport Transfers

Private Transfer From Zurich Airport to Flims

Full-Day Custom Private Tour of Rio

How to Choose the Best Na Pali Boat Tour (& Napali Sunset Cruise Review)

I visited Kauai in early January 2022 and one of my favourite activities was the Napali sunset cruise. Not only did the Na Pali sunset cruise provide some of the best photo opportunities on Kauai, but it was also a fun experience.

Seeing the Na Pali Coast was a priority of mine when visiting Kauai, amongst many other exceptional activities on the island. A Na Pali catamaran tour is one of the activities that should be in your Kauai itinerary , even if you are only visiting Kauai for 3 days .

The Na Pali Coast is one of the most spectacular places to see in Kauai.

The name “Na Pali” comes from the Hawaiian word for “cliffs”. The Na Pali cliffs are a result of millions of years of volcanic eruptions and erosion.

They are also the result of the strong winter waves on the North Shore. More so, trade winds and landslides have contributed to the formation of the Na Pali Coast, giving it its distinct look.

Read my Kauai travel blog post to find out the other must-do activities in Kauai .

When doing my own research for Kauai boat tours, I had several questions I wanted answering before booking one of the cruises. Now that I have been on a Napali Coast sunset dinner cruise, I have plenty of information to share.

Read this Kauai packing list article to learn about what to wear in Kauai for all of your activities and dinners.

Continue reading to read my review on the best Napali sunset cruise.

Top Picks for Na Pali Coast Boat Tours

In a rush? Check out the following highly-rated tours.

How to Choose a Na Pali Boat Tour in Kauai?

There are so many different options for seeing the Na Pali Coast, it can be hard to choose which one. Your choice of Kauai boat tours will depend on different priorities, for example, seasickness, photography, snorkelling, wildlife, and meals.

For the true adrenaline fans, you may consider booking a Na Pali Coast rafting tour .

If you are looking for other water-based adventures in Kauai, you will love the kayaking and hiking adventure to Secret Falls .

Time of The Day 

Most boat tour companies offer a morning tour that includes snorkelling, a light breakfast, and lunch . They also may sell a Napali coast sunset cruise with a BBQ dinner .

Na Pali Coast boat tours usually last around 4 to 7 hours, with the morning excursions typically lasting longer than the sunset cruises.

You may be lucky enough to see dolphins all year round, but mornings tend to be the better time of day to see dolphins. Mornings also typically see calmer seas.

Alternatively, the lighting to photograph the Na Pali Coast tends to be better in the afternoon. So, you should pick your priorities.

Combining a morning exploring Waimea Canyon and Koke’e State Park with a Na Pali sunset dinner cruise would be a great way to get to know the island of Kauai.

Departure Points for Na Pali Coast Boat Tours

Something important to note when booking your Na Pali Coast boat tour is that tours depart from different locations even though they are going to the same place.

Tours depart from the North Shore and West/Southwest Kauai in summer. Plus, in the summer or during calm conditions, you can snorkel and visit caves along the coast. Some companies offer sunset snorkel tours, but this is rare in winter.

Boat rides only start from Port Allen in Eleele in winter – where the season typically goes from mid-September to mid-May.

The waters are too rough to depart from the North in the winter so they depart further down the coast.  

To get to Port Allen, it is a long drive from the North Shore of Kauai because you must drive around the whole island. There is no road directly from the North to the West of Kauai.

Consider the location of your accommodation on Kauai when booking a Na Pali coast tour in winter. You should either schedule your boat tour while on the South Shore or be willing to make the long drive over.

You will need a rental car while on Kauai – book a discounted Hawaii rental car here.

Flexibility When Booking a Napali Boat Tour

You should book your Na Pali Coast boat tour during the beginning of your trip in the event it is rescheduled due to bad weather. In winter, this is a common occurrence.

My original boat tour was booked for early in my trip in January 2022, but it was cancelled due to the torrential rain and storm surge we were experiencing. However, we were able to go a few days later and the sea conditions were perfect, and we had incredible weather.

A benefit of a winter Na Pali Coast boat tour is that you may see Humpback Whales. We saw several whales during our sunset sail, and it was incredible.

Discover some of the best Napali Coast boat tours here

Which Boat is Best For a Na Pali Coast Tour?

Hopefully, the above sections have helped you decide which type of Napali Coast tour is right for you, out of morning and evening, and winter and summer.

Once you have made this choice, you need to decide on the type of boat. There are boats such as zodiacs/rafts and varying sizes of catamarans.

I chose the Star Dinner Sunset Sail with Capt Andy’s, which uses a 65′ luxury catamaran. The benefit of a large catamaran is that it does not feel the bumps of the waves as much as a raft does. Additionally, there is more space to spread out around the boat, so it is not too cramped.

I chose not to do a Na Pali snorkel tour because I wanted to go on an afternoon tour that would offer optimal light to view and photograph the coast. As I mentioned, the morning tours are those that offer the snorkelling.

For more information on Capt Andy’s boats, click here to read their Frequently Asked Questions .

Read on to learn more about the Napali sunset cruise and my review of Capt Andy’s Kauai boat tours.

Napali Sunset Cruise Review

As I mentioned previously, I went on Captain Andy’s Napali Sunset Dinner Cruise (Star), and it was an incredible experience. The Na Pali sunset tour was well organised and the crew were faultless.

As we set off on our way towards the Na Pali Coast the crew started serving beverages, such as wine, Sneaky Tikis (similar to Mai Tais) and soft drinks.

On this Na Pali Coast sunset cruise, you will enjoy the views of Niihau, another Hawaiian island, as you leave the port and head up the coast.

Along the way, you pass Polihale State Park, which is a beach only accessed by 4x4s on a remote dirt road. Therefore, the boat ride provides a unique opportunity to see Polihale Beach that is normally difficult to access.

There was plenty of space on the catamaran for those who wanted to sit at the calmer back of the boat and for those who did not mind the bumps and getting wet at the front.

Upon approaching the Na Pali Coast on this Kauai sunset sail, the captain will tell stories of the area so you can learn about movies filmed there and the coast’s history. This point in the journey is the moment to get your cameras out as you pass closely by the Na Pali Coast and then on the way back you may get a panoramic view.

The scenery is unlike anything you will have ever witnessed and certainly something you will remember for years to come. The jagged rocks frame the white sand beaches at the foot of its lush valley.

As you leave the Na Pali Coast behind, dinner is served and the sun will begin to set. The view of the sunset around Kauai is stunning from the boat because there is nothing for miles around, except for Niihau Island and Kauai’s impressive coastline.

The boat will dock shortly after sunset and that is the end of your Kauai sunset cruise to the Na Pali Coast.

From my experience, Captain Andy’s sunset cruise is one of the best Napali Coast boat tours you can book. I highly recommend the Na Pali Coast sunset dinner cruise with Captain Andy’s.

Advice for Napali Coast Boat Tour

Make sure you have a few backup dates during your stay in Kauai where you could reschedule your Na Pali sunset cruise, or other Kauai catamaran tours, in case of cancellation. It was one of the highlights of my holiday and I would have been upset to miss out.

In regards to seasickness, we all took a Bonine motion sickness tablet an hour before our boat tour. As a result, no one in my group of 5 felt seasick. Although, we were extremely lucky to have relatively calm seas on our Na Pali sunset boat cruise.

The weather was so bad in the first few days of our trip causing our initial Captain Andy’s Napali sunset dinner   cruise to be cancelled. Luckily, Capt Andy’s allows you to reschedule free of charge and book on another Na Pali catamaran ride or raft excursion with them.

A great place to stop for lunch before a sunset boat cruise is Porky’s. This Kauai restaurant is close to Port Allen for winter departures and serves tasty food, quickly.

You may still be hungry after a sunset dinner cruise since the food offering is late. Therefore, you may wish to head to one of the restaurants in Poipu for some more food. Consider restuarants, such as Brennecke’s Beach Broiler or Stevenson’s Library, or grab a quick snack from Puka Dog or Bubba Burgers.

FAQ – Na Pali Coast Boat Tours Kauai

How to see the napali coast.

There are several ways of seeing the Na Pali Coast in Kauai: 1. Na Pali Coast boat tour 2. Hike along Kalalau Trail 3. Kauai helicopter tour 4. Na Pali Coast lookout points (Kokee State Park)

Can you see Napali Coast by car?

Some of the most popular ways of seeing the Na Pali Coast involve being in the sky, the sea, or on foot. However, it is possible to see parts of the Na Pali Coast by car.

You can drive to Kokee State Park to see the Na Pali Coast from the lookout points. It is also possible to drive to Haena and Ke’e Beach and view the Nepali Coast from the beach.

Where do Napali Coast tours leave from?

In winter, Na Pali Coast tours operate only from the Port Allen area in the Southwest of Kauai. However, in summer, Na Pali Coast tours depart from the North (Hanalei area) and the Southwest.

How long is the Na Pali Coast boat tour?

Depending on the type of Na Pali Coast boat tour you select, the duration of a morning for full-day Na Pali Coast boat tour can range from 4 to 7.5 hours. The tours lasting 7 + hours include a visit to Niihau.

A Napali sunset dinner cruise typically lasts 4 hours.

What time of day is best for Napali Coast boat tour?

The morning is the best time of day of day for a Na Pali Coast tour if you are looking for calmer seas and the chance of seeing dolphins.

However, if you are looking for better lighting on the Na Pali Coast, you should book an afternoon Na Pali Coast tour.

Samantha is the founder of Continuous Roamer, a travel website focusing on adventure and the outdoors.

With a love for adventure and the great outdoors, Samantha shares tips on skiing, luxury safaris, camping, and finding hidden food gems in different destinations.

With over 20 years of skiing experience across Europe, North America, and beyond, she's also an expert in luxury accommodations and experiences.

Whether camping in Canada or dining in a Michelin-starred restaurant, Samantha always seeks out the best experiences and accommodations, and her blog highlights the best of them for her readers.

Samantha is currently living in London.

Similar Posts

How to Create the Best Joshua Tree Itinerary

This Joshua Tree National Park itinerary was created from hours of research, plus my extensive trip to Joshua Tree to…

The Best One Day in Joshua Tree National Park Itinerary

As an experienced luxury travel planner from two years working in the industry and carefully planning my adventures for decades,…

How to Make the Most of Kauai in 3 Days (Kauai, Hawaii Itinerary)

Kauai is one of the most magical destinations in North America, so it deserves to receive your maximum attention. However,…

What Side of Kauai is the Best to Stay On?

There is a constant debate between people familiar with the island on what side of Kauai is the best to…

What to Expect on the Epic Kayak to Secret Falls Kauai?

Are you planning a trip to Kauai and wondering what to expect on a Secret Falls Kauai kayak excursion? Do…

12 Best Things to Do in Kauai When it Rains

Kauai is the rainiest Hawaiian Island. So, you should not be surprised if you get a sprinkling of rain during…

Aloha Samantha! Capt Andy’s is a great choice for getting on the water for some sightseeing. Did you check out any of the Fishing Charters? They also do tours besides fishing.

Aloha! No I didn’t check out any fishing charters. So many activities, too little time!

Comments are closed.

NaPali Coast Sunset Snorkel

BOOK YOUR BLUE DOLPHIN TOUR EARLY AND SAVE!  

8.1% taxes and fees will be added at checkout | Discount valid for bookings made 10 days in advance | Full refund with 24 hour notice (72 hours for groups of 10 or more).

Tour Details

Available during our summer months (June through August). Our most popular afternoon tour combines the best parts of our NaPali Coast Sunset Dinner Cruise with an opportunity to snorkel. On the way to your snorkel destination enjoy a delicious spread of appetizers. Snorkel, float on boogie boards or noodles, play on our water slide, or dangle your feet in the water on our convenient swim step at the back of the boat.

After swimming enjoy a delicious luau-style dinner complete with beer, wine, and Mai Tais as we sail back toward Port Allen. Your tour finishes with the beauty of the Kauai sun sinking into the ocean along with a champagne toast at sunset.

Check in at our office in the Port Allen Marina Center .

Tour Includes

• Luau-style dinner
• Snorkeling equipment
• *Scuba diving currently unavailable
• *Wetsuit rentals available
• Water, juice, & soft drinks
• Beer, wine, & Mai Tais (21+) served with dinner

What to Bring

• Sunscreen (NO spray sunscreen)
• Bathing suit
• Light jacket or windbreaker
• Photo ID (For 21+ access to bar)
• Motion sickness preventatives if necessary

* Full face snorkel mask prohibited for passenger safety

Restrictions:  This is a barefoot tour (see our Frequently Asked Questions for full details). No children under 2 years old (5 years old for Niihau and 8 years old raft tours). No recent surgeries. No neck or back problems. All passengers must be able to walk across the boarding ramp without assistance. No expectant mothers. All tours are weather permitting. | Please contact our office at (808) 335-5553 to request assistance due to a disability. Accommodations cannot be guaranteed without adequate advance notice.

BOOK YOUR BLUE DOLPHIN TOUR EARLY AND SAVE!

Book your tour at least  10 days in advance  and receive a $10 per person online discount. Prices shown reflect advance booking discount.

Call 1-808-335-5553

We did the Na Pali Sunset Dinner Cruise and even though it was very rainy and we didn’t see much of the coast, the trip was great. The staff, Capt. Roy, Nicole & Stacy worked their butts off and did an excellent job. Got to see some spinner dolphins right next to the boat! The food was delicious and the libations were plentiful. We finished off with a beautiful sunset. Top notch company and the souvenir store had very reasonable prices…

We went on the 7 hour tour with captain Chad and crew, it was the absolute best. All of the crew was fantastic. Each crew member came by and talked to every single person on the boat. They waited on us and made sure everyone had a great time. We have done several of these tours in different parts of the world and we can honestly say this was by far our favorite. We even got to go under a waterfall. Thank you so much Captain Chad, Jeff, Kai, and Cori,  you were all the best!!

Best boat tour EVER! Captain Cole, Ruby–who surprised us with a lovely Hula- and always smiling Rob were fantastic caring for the entire crew–some of whom were having a rough time with the “adventurous” waves. The rest of had a blast, waves were fun, views astounding and the food and drink abundant and great . Even before setting out we saw sea turtles, but once out of dock we saw several dolphins who raced along with us and tiny flying fish called sea robins.. SO COOL! Coming back to Kauai next year just for this trip. Mahalo!

Very organized and all staff very courteous and ready to take care of every need. Staff encourage safety at all times but bring much fun to the trip. Highly recommended! So much fun! Food simple but delicious!

Captain Chris and the crew were very professional and friendly. Safety was paramount but they always had your interests at heart. Spectacular views, good commentary (jokes aside) and good company. The food was reasonable. Overall, a great experience.

Simply spectacular! I’ve been on the Sunset Dinner Cruise 3 times and I am never disappointed. Beautiful views, good food and drink and the crew is amazing!! Capt. Cole, Elia & Rob – you all did a fantastic job! We had a wonderful time and will see you again next year. Staff at the office are always friendly and very helpful. Highly recommend!!!!

This is an amazing boat tour. Saw dolphins and even a whale! Great food, drinks, and views. But this experience was made by the crew – Nicole and Kai. They gave my friends and me an unforgettable experience. I would recommend them the next time I go. Great at entertaining, taking photos, and keeping your drinks filled! Thanks for a great time Nicole and Kai!

Yes I would totally recommend anyone try this. The captain was friendly, informative & boy can he sing! Kelly & Joff were also amazing, friendly & helpful. I’d take the sunset cruise again

Captain Cole, Big Rob and Luke were phenomenal hosts! My husband and I were celebrating our 10 year anniversary and Big Rob made sure we having a blast! I definitely recommend this cruise and crew!!!

Captain Joe and his crew did an excellent job of entertaining us while on the snorkeling cruise. He pointed out a pod of spinner dolphins and a few sea turtles. Had an exceptional sunset that evening. It was a great trip! Definitely recommend.

We are Grandparents – in our 70’s. We were well taken care of by the crew. Even went snorkeling for the first time, coming from land locked Colorado. Would do again without hesitation. The highlight of our visit to Kauai.

We learned some history of the beautiful Napali Coast, experienced Kauai in a very unique and wonderful way. This excursion was worth every penny

We did the morning tour of the napali coast. When they say dolphins guaranteed they mean it! The crew was super helpful and friendly and the food and drink were top notch. A big thank you to Capt. Joe for giving us all the interesting history of the various sites we visited along the way.

What an incredible experience! Seeing the napali coast from the catamaran was an experience I will not forgot. We started by seeing amazing dolphins. Stopped at our snorkel spot. Snorkeled with a monk seal and turtles. Hopped on to enjoy breakfast. Then cruised the coastline. More dolphins and some awesome facts and history from Captain Chris (who was FANTASTIC). The crew was incredibly helpful, willing to take your picture, get you a drink if needed. Jake the first mate also gave us some awesome hikes to do for our remainder of our time on the island. Finished with a great lunch. An experience I won’t forget and would recommend to anyone traveling to Kauai.

We enjoyed a spectacular evening cruise on the Na Pali coast with Captain Chris and his hard working crew. Crew members were delightful to be around and provided helpful suggestions for additional vacation activities.

Super friendly staff. Our captain was awesome and the crew was great too. Super nice people and they definitely do make the trip so much more enjoyable. The crew is constantly interacting with the tourists. They tell stories of the areas that you are visiting and offer to take pictures constantly. Overall a very very nice experience.

We had a blast with Captain Dave and Dane on the zodiac tour with snorkeling. Dave went way up the napali coast to a great snorkel spot and he took us into a ton of great caves, giving us time to take pictures and ogle the majestic coastline. Would definitely do again, especially the zodiac rafts which allowed us to get up close and personal with nature.

Big Rob and Little Rob were so kind and helpful!! I got sick on the boat (my fault, I didn’t take my medication). The two Robs checked on me constantly, they kept bringing me water and words of encouragement!  I would go again (with medication) because of the caring staff!!

Kelly, Koa and Captain Chad took great care of us. Such a fun trip. Captain Chad told us a lot of history and stopped the  boat to show us landmarks. Kelly and Koi made sure we had plenty to drink and we had a great supper buffet. At sunset they stopped the boat for pictures and Champaign. Best boat ride!  Would do it again. Great job.

Related Tours

Fields marked with * are required

Message* Please leave this field empty. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

#bluedolphincharters

© 2024 Blue Dolphin Charters  | All Rights Reserved

napali coast boat tour catamaran

Na Pali Coast Kauai Boat Tours Experience an Adventure of a Lifetime with Capt Andy's!

"If you are PASSIONATE about your vacation, know that WE FEEL THE SAME WAY about sailing with you."

Capt Andy's has been taking guests on our famously friendly Kauai boat tours along the Na Pali Coast since 1983. Accompanied by your experienced captain and crew, you'll explore Hawaii's most stunning coastline, take in the majestic views, and check out the local wildlife. Whether you choose our luxury 65' Star Catamarans or our wet & wild Raft Expeditions, nobody has more fun!

Kauai Tours: Sailing. Rafting. Private Charters...

4-4.5 Hours From $245 Departure

An extraordinary Kauai sunset cruise with Capt Andy's. Indulge in an adventure along the stunning Na Pali Coast and watch ... More Info

5.5 hours 7:15 AM Check In From $245 Departure

Enjoy an amazing morning of excitement and adventure on Captain Andy's premier Kauai morning snorkel cruise. Prepare to experience the ... More Info

6 hours 12:30 PM Check in From $295 Departure

Explore sea caves and waterfalls, land on a remote beach to tour the ruins of an ancient Hawaiian fishing village, ... More Info

6 hours 9:30 AM Check In From $295 Departure

3 hours 6:00 AM Check In From $189 Departure

Explore sea caves and waterfalls and enjoy up-close wildlife on one of our custom 24' rigid hull rafts. Snacks & ... More Info

4 hours 7:30 AM Check In From $224 Departure

Explore sea caves and waterfalls and enjoy up-close wildlife and snorkeling on one of our custom 24' rigid-hull rafts. Snacks ... More Info

Customers consistently rate Capt Andy's as the best Na Pali Coast boat tour.

"This is our go to adventure company when we visit Kauai. The crew never disappoints and neither do the views. This is what has us going back time after time. We have done the catamaran, whale adventure, and raft through caves. Oh my it just is amazing. Don't look elsewhere, book Capt Andy's. "

Read some candid customer reviews:

It's Everything

The Capt Andy's experience is not just one thing, it's everything.

Unparalleled destinations, rugged nature, photogenic wildlife, epic adventures, unrivaled hospitality, delicious food, skilled crew, and custom boats�

Capt Andy's has chosen each aspect of your next adventure to bring you an amazing Na Pali Coast experience.

Learn more about our commitment to safety, quality, fun, and everything else. Nobody has more FUN!

Na Pali Coast Kauai boat tours with Capt Andy's

Private Charters

The entire boat is yours. You provide the guest list, we take care of the everything else.

Welcome to Capt Andy's boat tours Kauai, your gateway to adventure along Na Pali Coast!

Join us on a Kauai Na Pali Coast boat tour along Hawaii's most famous coastline. Locals know this famous spot on the beautiful Garden Island of Kauai for its tall green cliffs, flowing waterfalls, and clear blue waters. And there's no better way to experience Na Pali than with Capt Andy's.

Our expert crew dedicates themselves to providing you with an extraordinary and personalized Kauai sea tour. Our Hawaii boat tours along Na Pali Coast provide lasting memories for the entire family. Get ready to see nature's wonders up close as we sail and raft along the coast. Watch dolphins playing off the boat's bow, sea turtles gracefully swimming, and humpback whales breaching (in season).

At Capt Andy's, we offer a range of Na Pali boat tour options to suit every traveler. Choose from our luxury Kauai sailing Star Class Yachts or adrenaline-pumping Na Pali raft tours. Whichever vessel you select, rest assured that our top priority is your comfort, safety, and enjoyment.

Begin your extraordinary journey on a Capt Andy's Na Pali Coast Kauai boat ride. Let us be your trusted guide as you create memories to last a lifetime. Book your adventure now and prepare for one of the best things to do on Kauai!

Na Pali Experience

Kauai's pristine Na Pali Coast stands out among Hawaii's many beautiful coastlines for its rugged and striking beauty. Lush, verdant cliffs rise dramatically out of the ocean to heights of over 4,000 feet (1,200 meters).

Much of this 17-mile stretch of coastline is unreachable by land because of its remote location and sheer cliffs. Hikers can view approximately one-third of the coastline by walking the strenuous 11.2-mile Kalalau trail. You can only see the rest of Na Pali by air or boat.

Native Hawaiians used outrigger canoes to reach the beautiful beaches and valleys of Na Pali. Today, only ambitious kayakers attempt this challenging paddle during the nicest summer weather.

Boat tours are truly the best, easiest, and most rewarding way to experience the full scope and scale of the Na Pali Coast. Year-round boat tours are available on our sailing catamarans and rigid-hull rafts.

We promise that the sheer beauty of the Na Pali will take your breath away. We also provide tours to Kauai's sunny south shore when the winter weather makes conditions rough, unpleasant, or unsafe on the Na Pali coast.

Capt Andy's on Instagram

NaPali Coast and Niihau Boat Tours

Come aboard with us to Kauai’s NaPali Coast! Our large 65-foot catamarans are ready to go for a fun-filled day, whether you choose our morning snorkel or afternoon sunset dinner cruise. Our exciting, heart pumping raft tours delight the more adventurous and we offer whale watching tours seasonally. We are the only NaPali boat company that guarantees dolphins.

NaPali Coast and Niihau Boat Tours Family Snorkel – Sunset Dinner Cruises – NaPali Rafting – Dolphins & Whales

Deluxe NaPali Coast Snorkel 5.5 Hrs | Morning Tour Begin your day with our most popular morning tour aboard one of our custom-built 65′ catamarans! Learn More NaPali Coast Sunset Dinner 4 Hrs | Afternoon Tour Experience the beauty of NaPali coastline and one of the most majestic sunsets in the world. Learn More NaPali Coast Raft Adventure 5 Hrs | Morning Tour Prepare yourself for the adventure of a lifetime exploring sea caves and marine life. Learn More Why Blue Dolphin Charters

Blue Dolphin Charters has been operating on the NaPali Coast of Kauai for forty years. Our family-owned and operated business has greeted generations of passengers and repeat visitors over the years.

Our spacious 65’ catamarans offer excellent views from our open and upper decks, both with outdoor seating.

Passengers of any age will enjoy the views, snorkeling, the food, dolphins, sea life, and even a waterslide for the kids and young at heart!

Environmentally Conscious

Family Friendly

Family Owned & Operated

Dolphin Guarantee

Top-Rated Crew

We Guarantee Dolphins

Blue Dolphin Charters is the ONLY NaPali charter tour company to offer a guarantee that you will see dolphins on your morning adventure or you will receive another tour on us during your stay!

#bluedolphincharters

5 of the Best Napali Coast Boat Tours

Disclosure: This post may contain affiliate links, meaning if you decide to make a purchase through my links we may earn a commission at no additional cost to you. Read about our affiliate policies here .

One of the most popular sights on Kauai is the stunning Napali Coast. Located on the north west side of Kauai, the 17 miles of coastline is absolutely spectacular. But it’s inaccessible by car, so if you’re hoping to see it (which you definitely should) you’ll need to go by boat, helicopter/plane, or by foot. 

There are a lot of different tours to choose from. We’ve listed our top five picks below to help you find the best option for your trip. Read on to learn more about the best Napali Coast boat tours and book your trip.

Learn more about our favorite Napali Coast Boat Tours here! – Are you staying near the North Shore? Check out the tours that leave from Hanalei Bay . – Napali Coast snorkel and sailing tour with a water slide! – Visit the forbidden island of Ni’ihau , snorkel in a crater, and see the Napali Coast. – Our favorite 4.5-hour su nset dinner cruise of the Napali Coast . – Small group, power raft tour of the Napali with snorkeling. – Hawaiian-owned catamaran tour, choose from 4 types of catamarans .

Napali Coast Boat Tour FAQs

The ride to the Napali Coast can be rough. We have yet to go on a tour where someone doesn’t get seasick. So if you are prone to seasickness (or even if you’re not!) you might want to consider taking seasickness medication to help. 

What are the different boat options for the Napali Coast boat tours?

Choosing the right type of boat for your adventure is important. The two main options are rafts (including Zodiac rafts) and catamarans (both power and sailing).

Rafts are easily maneuverable and fast, but you’re in for a less leisurely ride. Think of it as an adventure! An adventure where you’ll likely get wet and there’s a chance there won’t be shade. This is something Jordan and I would do but we wouldn’t bring our five-year-old son or our parents on a trip like this. 

A catamaran is a more comfortable ride but you do miss some of the pep you get with a raft. It’s not quite as easy to zip in and out of sea caves (conditions permitting). But you’ll have shade and you likely won’t get wet if you don’t want to. 

Where do Napali Coast Boat Tours depart from?

There are three main locations that you’ll find as departure points for Napali Coast Boat Tours:

Port Allen: Located just 15-20 minutes from Poipu on the south shore of Kauai, this is the most popular departure point for Napali Coast tours.  Click for directions to Port Allen .

Kikiaola Small Boat Harbor: 30 minutes from Poipu, this is the closest departure point to the Napali Coast from the south side.  Click for directions to Kikiaola Small Boat Harbor .

Hanalei Bay: On the north shore there are a handful of tour operators that leave from Hanalei Bay. This is the closest point of departure to the Napali Coast but the seas do get rough. Tours depart here March/April through October as the winter brings in large swells.

Where should you stay on Kauai? That’s a tough decision.

What’s the best time to visit the Napali coast?

You can visit the Napali Coast any time of year, but if you’re aiming for the calmest seas, your best bet is in the summer. During the winter months (October through March) waves can get large and the surf can get rough. The trip to and from the Napali Coast is rarely super smooth, but it’s usually better in the summer than in the winter. 

That said, we’ve done the trip in mid-November and had an absolute blast. 

Not sure when to plan your trip? We have you covered with our best time to visit Kauai article .

What’s included on a Napali Coast Boat tour?

There are two ways to see the Napali Coast: on a snorkeling tour or a sightseeing tour. We include options for both below. 

On snorkeling tours, you can expect a meal (or two!), drinks (water, juice, soda, and occasionally alcoholic beverages), as well as snorkeling gear and a knowledgeable guide. 

On dinner cruises, drinks and food are included as well as a knowledgeable guide.

Is a trip to the Napali Coast worth it?

If you’re coming to Kauai, I think a trip to see the stunning Napali coast is worth it. The stunning mountains and coastline are not accessible by car, so seeing it by boat, helicopter, plane, or hiking is the only way to experience it. The beauty is extraordinary and by taking a boat you also get to enjoy the wildlife that you meet along the way (often dolphins).

It’s one of our favorite things to do on Kauai ! If you have young kids who can’t go on a Napali Coast boat tour, check out our 24 Things to Do on Kauai with Kids .

A Napali Coast boat tour can be a rough ride for those with children or prone to seasickness. We recommend taking motion sickness medicine the night before your boat tour.

If seasickness or the chance of rough seas (winter months) doesn’t sound good to you, consider these other ways to see the Napali Coast of Kauai or go snorkeling on Kauai.

• Napali Coast Helicopter or Airplane Tour (best safety record on the island)
• Napali Coast Hiking Tours
• Snorkeling with Sea Turtles from South Shore (Poipu)

The 5 Best Napali Coast Boat Tours

There are a lot of excellent tours on the island, but we’ve narrowed it down to share with you what we think are the best Napali Coast boat tours around.

Napali Coast Tours from Hanalei Town (North Shore)

If you’re staying on the north shore in the summer, you are close to the Napali coast! So close in fact, that it’s only a 15-minute ride from Hanalei to the start of the Napali coast. But we warned — a trip from Hanalei is an adventure.

The tours run from March through October only (the north shore experiences huge surf in the winter). The catamaran holds 18 passengers and is available for both a morning and afternoon snorkeling tour (4 hours) as well as a 2-hour sightseeing tour (no snorkeling included).

There is no bathroom aboard the boat, so plan accordingly!

Learn more about the Hanalei to Napali tours

The rest of the best Napali Coast boat tours depart from Port Allen and Kikiaola Small Boat Harbor.

Custom-Built Boats for the Napali Coast

Explore the Napali Coast on Kauai-built boats — both a sailing catamaran and a power catamaran that take a max of 41 and 49 passengers, respectively. The owner Kevin is a boat builder. He designs and builds all the boats for Holo Holo Charters. 

We’ve gone out with Holo Holo several times and we’ve always enjoyed our trip! We have a video at the end of the article of one of our experiences.

Holo Holo Charters offers four different tour options that all leave from Port Allen:

• Ni’ihau and Napali Super Tour: 7 hours
• Na Pali Snorkel Sail: 7 hours
• Na Pali Sunset Dinner Sail: 4.5 hours
• Na Pali Sunset Dinner Tour: 3.5 hours

We’ve done both the Ni’ihau and Napali Super Tour and the Napali Snorkel Sail and both were excellent. 

Boats are shaded in the cabin area and tours are available to children ages 5 and over.

Snorkeling tours include snorkel gear, breakfast, and lunch, as well as beverages. Sunset cruises include dinner and drinks. 

Napali Coast Sailing Tour

Blue Ocean Adventure Tours (Napali Explorer) offers twice-daily power catamaran tours. On each catamaran, you’ll have a max of 40 passengers. The tours leave from the Kikiaola Small Boat Harbor, so it’s the closest spot on the west side of the island to the Napali Coast. 

The morning and afternoon tours offer 45 minutes of snorkeling and snorkeling gear is included. On the 4.5-hour tour, you’ll also have a Hawaiian-style BBQ lunch with water, juice, and soda. 

And for the kids (and really adults too), there is an inflatable water slide on the boat. 

Book the Napali Explorer morning tour

Book the Napali Explorer afternoon tour

Napali Coast Adventure on a Power Raft (small group tour)

Head out to the Napali coast on a zodiac with Kauai Z Tours. This tour includes snorkeling, but like most of the tours offered, the emphasis is on the scenery and less on the time in the water. 

Kauai Z Tours operates their tours on a 25’ rigid hull zodiac boat, which is coast guard approved for a maximum of 14 passengers. Zodiacs or rafts are known for their speed and maneuverability, so this is more of an adventurous ride. There is no shade or covering on the boat, so hats, sun-protective clothing, and reef-safe sunscreen are a must. 

During this five-hour tour, you’ll get to cruise up the west side of the island to the Napali coast in a zodiac raft that seats 14. Included in your tour is a dry bag, snorkeling gear, juice and water, as well as a deli-style lunch. 

The tour departs from Kekaha (the Kikiaola small boat harbor), which is approximately a 32-minute drive from Poipu. This is approximately 17 minutes up the road from Port Allen (closer to the Napali Coast), where some other tours leave from. 

Learn more about the Napali Coast Zodiac rafting tour.

Kauai Z Tours doesn’t just specialize in Napali coast tours — you can book south shore snorkeling tours as well as whale-watching tours . 

Hawaiian-Owned Napali Coast Boat Tours

Makana Charters is a native Hawaiian-owned business with ancient roots on the island. They have 15 years of experience running tours on the Napali coast. 

Makana Charters offers the same Napali coast tour but on four different catamarans.

Learn more about Makana’s tour and pick the catamaran that’s right for you.

All tours depart from the Kikiaola small boat harbor, approximately 32 minutes from Poipu, a close departure point for the Napali Coast. That means more time is spent seeing the coast and snorkeling, and less time is spent getting there. 

Included in the tour is the use of snorkeling gear, juice and water, as well as a deli-style lunch and snacks. 

They can accommodate children 3 and up and pregnant women (weather-dependent and with a doctor’s note). They offer morning and afternoon tours as well as private tours.

Plan the Rest of Your Trip

Let us help you plan the details of your Kauai trip. With our island itinerary, we take you on excursion days to different parts of the island so you can see the best sights, eat at the best restaurants, and have an amazing trip.

The Hawaii Vacation Guide,  thanks so much! I purchased the Kauai itinerary and it is awesome! I had no idea how much work and information you guys really put into it and I am so excited for our trip now!! Kayla R.

Kauai Wayfinder Itinerary

Get the kauai itinerary.

The step-by-step itinerary takes you to all the best beaches, snorkeling spots, restaurants, and sights. You’ll get six carefully planned excursion days to help you see the can’t miss stops no matter how limited your time is.

Get all the details on our itinerary and download it for a memorable and easily planned trip to Kauai.

I'm the co-founder, with my husband Jordan, of The Hawaii Vacation Guide. We have lived on Maui and Oahu and continue to travel, experience, and learn about the Hawaiian Islands. We travel with our kids, Henry and Edith. I am a planner! I love to plan trips from the mainland and island-hopping adventures, excursion days, and everything in-between. I spend a lot of my time in Hawai'i on a SUP and my favorite time of year in Hawai'i is whale season!

Similar Posts

The 7 Best Easy Hikes on Oahu

Makena Beach, Maui: A Picture Perfect, Resort-Free Beach

67 Things to Do in Maui with Kids (By Age): Your Family Will Love Them

How Many Days Should You Spend On Kauai? Crafting the Ideal Plan

Best 40 Things to Do on Oahu, Hawaii (the list + map you need)

Ulua Beach, Maui: Where to Snorkel with Turtles

This is the most comprehensive Hawaii vacation planning resource on the internet!

TOP RESOURCES

• Join Our Newsletter
• Hawaii Itineraries
• Tours & Activities
• Top Travel Gear
• Discount Car Rentals

ISLAND GUIDES

• Planning A Trip To Hawaii
• Oahu Island Guide
• Maui Island Guide
• Hawai’i (Big Island) Guide
• Kauai Island Guide

Your use of the information provided in our Content, Itineraries, Site, and Services is for your informational purposes only and is subject to our Privacy Policy and Terms of Service. Your use of the information described in, your participation in activities presented in, and/or your engagement of any Travel Service Providers presented in our Content, Itineraries, Site, and/or Services may carry the risk of illness, bodily injury, disability, death, or property damage. You voluntarily and freely assume all risks and dangers that may occur pursuant to your access, use, purchase, or participation in any information, activity, good, or service described in our Content, Itineraries, Site, and Services or provided by any Travel Service Providers.

Don’t start planning without our cheat sheets

You’ll get:

• 4 can’t-miss activities on each island,
• a map with the main sights in town,
• and famous local grindz (eats)!

Review Cart

No products in the cart.

• Most Popular!

Nā Pali Coast Catamaran Boat Tour

Experience an Adventure of a Lifetime Aboard Catamaran Kahanu

Quick Details

• User Ages: Ages 5+
• Clock Duration: 5 hours
• Checkmark Check-in time: 6:50 - 7:00 a.m. returning 12:30 - 12:45 p.m.
• Calendar Availability: Year-round

Offered year round, Na Pali and Whale Watching December 20th-April 15th

(Ages 5-12)

Experience the nā pali coast on a boat tour.

Witness the incredible beauty of Kauai on the Nā Pali Coast. The nai’a 🐬 (dolphins and porpoises) cruise along the catamaran, so have your camera ready for amazing pictures! Captain Lani and the crew share Hawaiian culture and history along the way.

As we travel up north towards Nā Pali, you see the island of Niihau in the distance, approximately 17 miles away. It appears just a stone’s throw away.

Get up close and personal with majestic cliffs, sea caves, and a cascading waterfall. Then, we stop at a pristine, protected reef, Nu’alolo Kai, to swim and snorkel. At one time, it was an active, productive Hawaiian fishing village. You may see the honu 🐢 (sea turtles) swimming in their own environment.

Snorkel gear and instructions are provided. Foam noodles are also available.

A deli-style lunch is available ; build your own sandwich of turkey, ham, two types of cheeses, two types of bread, lettuce, and tomatoes. For dessert, there is fresh pineapple and vanilla cinnamon cake. Sodas and juices are also available.

• Chevron down What to Bring
• Make sure to bring a water bottle or a Hydro Flax with water! Only metal water bottles allowed to promote environmentalism and protect the oceans.
• Wear comfortable clothing — swimwear, cover-up, shorts, and a t-shirt. Protect yourself from the sun. Wear a long sleeve t-shirt and a hat or visor.
• Bring a bag or backpack with a towel and a camera.
• Wear comfortable footwear, slippers, or sandals. You will be barefoot on board. If you need to wear footwear, wear your own aqua shoes. However, do not walk down with the aqua shoes as they will gather the red dirt. Red dirt and seawater make for red paste — not good for Catamaran Kahanu.
• Chevron down Weather Conditions

Your safety is our priority. Captain Lani and the crew are experienced watermen — we guarantee your comfort, enjoyment, and satisfaction. During winter months, ocean conditions can be rough in the Nā Pali Coast. If needed, Captain Lani will go to calmer waters.

• Chevron down Note
• All passengers must be in good health — no bad backs, heart conditions, recent surgery, or pregnant women allowed.
• If you are a non-swimmer or need any special assistance, please let us know in the comment section at check-out.

Related Tours

• Calendar Dec 20 - April 15
• Clock 2 hours
• User Ages 5+

Kauai Whale Watching Tour

Get up close and personal with the ocean’s gentle giants. Viewing these magnificent creatures is an amazing, once-in-a-lifetime experience!

Na Pali Coast Boat Tours

Snorkeling, whale watching, & raft adventures.

Explore the majestic Nā Pali Coast of Kauaʻi on one of our catamaran tours or raft adventures! We’re one of Kauai’s oldest and best known boat tour companies, safely faring over 1.2 million customers along the Nā Pali Coastline. Kauaʻi Sea Tours offers an unforgettable view of the island of Kauaʻi with a variety of adventurous tours and luxurious cruises embarking from Eleele. Capture views of beautiful waterfalls and valleys, snorkel in pristine waters teeming with marine life, unwind with cocktails, and learn about Hawaii from our knowledgable crew. Browse and book your boat tour online below ↓

results result

No Tours found.

Searching available tours for . . .

Showing Tours for -

• Clock 5 - 5.5 hours (may vary)
• Users Ages 3+

Lucky Lady Deluxe Nā Pali Tour (with Snorkel)

Enjoy snorkeling, sea cliffs, pristine beaches, waterfalls, and sea caves. Hear stories and legends while our crew provides a full-service experience of one of Kauai’s greatest highlights!

Available starting January 11, 2024 everyday 6:45a

• Clock 4 - 4.5 hours

‘Imiloa Express Nā Pali Tour (with Snorkel)

A day of fun and excitement as we journey to the Nā Pali Coast on board ‘Imiloa, our 40-foot Express Catamaran. Experience the beauty of Kauai and encounter marine life!

Daily – 7:45a

Receive 15% off your adventure on the ‘Imiloa Express! Use ‘ Tour15 ’ on checkout.

• Most Popular
• Clock 5 - 6 hours

Nā Pali Snorkeling Tour

Available starting January 11, 2024 6:45a or 7:15a

• Users Ages 7+

Nā Pali Raft Tour

A Nā Pali rafting adventure! Travel under the waterfalls and into sea caves when conditions permit, encounter playful dolphins, turtles, whales (in season), and more!

Daily 7a or 1:30p (Seasonal)

• Clock 6 - 6.5 hours (may vary)

Nā Pali Beach Landing

Explore one of the most sacred and historic locales on the island. Kauai Sea Tours is one of the only companies to have a permit to land at this wondrous beach!

Available May 1 – October 31 6:30a

Receive 15% off our private beach landing raft tour! Use ‘ beachlanding15 ’ on checkout.

• Clock 5.5 hours (may vary)

Lucky Lady Deluxe Nā Pali Sunset Tour (non-snorkel)

Experience the brilliance of a Hawaiian sunset at sea! Cruise the Nā Pali Coast and enjoy narration of Hawaiian history and legends from your certified Captain, and five star attention from our professional crew.

Available starting January 11, 2024 1:15p

• Clock 3.5-4 hours (may vary by season)

Express Nā Pali Sightsee Sunset Tour

Enjoy a boat tour along the Nā Pali Coast. Watch the sunset and enjoy relaxing music, complimentary beer, wine and mai tais. Casual hot dinner provided.

 Daily – 2p

• Clock 4.5 - 5.5 hours

Nā Pali Sunset Tour

Watch the sun set on the Nā Pali Coast! As you cruise, you’ll be entertained with Hawaiian stories by your captain and waited on hand and foot by our amazing crew.

• Clock 6.5 hours (may vary)

Lucky Lady Deluxe Na Pali Sunset Tour (with Snorkel)

Available starting June 1, 2024 1:15p

‘Imiloa Express Nā Pali Sightsee Sunset Tour (with Snorkeling)

Enjoy an afternoon snorkel and a boat tour along the Nā Pali Coast. Watch the sunset and enjoy relaxing music, complimentary beer, wine and mai tais. Casual hot dinner provided.

Available June 1 – September 8 2p

Whale Watch Discovery Raft Tour

Journey to find humpback whales along Kauai’s southern shores. Listen to and learn about the amazing humpback whales. Encounter these gentle giants and playful dolphins as they delight you with their acrobatics!

Available December – March 11a and 2p

‘Imiloa Whale Watching Cocktail Tour

Join us for a fun adventure as we go whale watching along Kauai’s south shore to find the gentle giants of the sea. Available during the height of Hawaii’s Whale season (December – March).

Available December 2024 – March 2025 9a, 12p, and 3p

Receive 10% off our Imiloa EXPRESS – Whale Watch Cocktail Tour! Use ‘ whale10 ’ on checkout.

• MOST POPULAR!

Na Pali Coast Tour on the Na Pali Kai III

Shared Tour or Private Charter

• User Ages: 4+ Years Old
• Hour Glass Duration: 5 Hours

13 years and older

4-12 years old, private charter, up to 38 passengers, join us on an exciting napali coast group tour.

Aboard the Na Pali Kai III Catamaran

Tour the Na Pali coast in the comfort and style in our custom, powered catamarans with spacious decks, comfortable seating, a restroom and our friendly, knowledgeable captain and crew. Experience the Na Pali with descendants of the Na Pali coast. Our family is proud to be one of the last native Hawaiians who lived and farmed taro in Kalalau valley. Our knowledgeable Hawaiian captains will take you on a personalized tour into a pristine natural environment, sharing the legends, local lore, and natural history that have been passed on for generations. Explore sea caves and snorkel at one of the islands best beaches, Nu’alolo Kai. It’s warm clear water has an abundance of amazing sea life.

Napali Coast Boat Tour Times:

• Morning Tour Check in @ 7:45 am; 8:30 am Departure
• Afternoon Tour Check in @ 1:15 pm; 2:00 pm Departure

Napali Coast Boat Tours Include:

• Deli lunch, chips & snacks
• Complete top of the line snorkel equipment
• Cold beverages mix of local juices, bottled water and a mix of soft drinks
• Cushioned seats
• Fresh water shower
• Shaded cabin
• Flotation gear

Requirements

• Must be at least 4 years of age.
• Pregnant women are not allowed on this tour for safety reasons.

Related Activities

• Hour Glass 5 Hours
• User 9+ Years Old

Na Pali Coast Tour on the Seiko

New edition Seiko a is a comfortable 34’ custom built power Catamaran powered by twin Suzuki 300 Outboard engines that cruise at 20 to 22 knots

Na Pali Coast Tour on the Makana

Tour the Na Pali coast, one of the Top 10 Wonders of the World in comfort and style with The Makana (The Gift).

• User 4+ Years Old

Na Pali Coast – Group Tour – on the Amelia K from Port Allen

Our Napali public catamaran cruise tour! Amelia K is a very comfortable catamaran we only take up to 36 passengers despite being certified for 49.

Protect Your Trip »

The 11 best napali coast and kauai boat tours.

Set sail on these excursions to explore the beauty of Kauai from the sea.

The Best Kauai Boat Tours

Getty Images

From humpback whales and spinner dolphins to peaceful sea turtles, Hawaii's beautiful seas teem with wildlife. Observing these creatures alongside Kauai' s dramatic cliffs is best done from the water aboard a catamaran, a kayak or even an inflatable raft. U.S. News selected the following Kauai boat tours as the best available after analyzing both traveler and expert opinion.

Best Napali Coast Boat Tours

Holo holo charters – napali sunset dinner tour.

Price: Adults from $210; kids from $190 Duration: 3.5 hours

If a sunset sail is at the top of your Hawaii to-do list, consider this cruise. Aboard the company's 65-foot catamaran, you'll be treated to views of a sunset, rocky cliffs, sea caves and local sea life while gliding along the Napali Coast . Cruises are limited to 49 passengers. The tour also includes a hot dinner, as well as mai tais, beer and wine. Tourgoers describe the crew as exceptional and say the views are fabulous. Reviews for the food are more mixed, with many describing the dishes as average. Several travelers also warn of choppy waters and advise taking motion sickness medication ahead of your cruise.

Tours generally depart daily from Port Allen in the late afternoon, but departure times vary by season. Children younger than 5 are not allowed on the cruise. Holo Holo Charters also offers snorkeling cruises and a daylong tour that sails by neighboring island Niihau.

Check prices & availability on:

Blue Dolphin Charters – Niihau & Napali Coast Snorkel

Price: Adults from $285; kids from $245 Duration: 7.5 hours

Discover the Napali Coast and the island of Niihau on this snorkeling tour. Though you won't set foot on Niihau, you will get a chance to snorkel in the waters just off its coast. In addition to snorkeling equipment, tourgoers also have access to boogie boards, pool noodles and a slide on the boat. The trip also includes breakfast and a deli-style lunch with beer, wine and mai tais, as well as nonalcoholic beverages. Travelers report seeing lots of wildlife and praise the friendly crew.

Tours are generally available Tuesday, Friday and Sunday with a 6 a.m. check-in time. You may receive a slight discount by booking online ahead of time. Children younger than 5 are not permitted on the tour. Blue Dolphin operates a few other snorkel tours, as well as a whale watching trip and sunset cruises.

Kauai Sea Tours – Na Pali Raft Tour

Price: Adults from $190; kids from $180 Duration: 5 to 5.5 hours

Be prepared to get wet on this tour, which takes place aboard a rigid-hull inflatable raft. Thanks to the boat's design, it can access sea caves, go beneath waterfalls and hug the coast, allowing passengers an up-close look at nature. Participants have the opportunity to snorkel and enjoy a packed lunch and nonalcoholic drinks while on the excursion. Tour-takers praise the crew and say they enjoy the views and the plentiful wildlife, ranging from dolphins to monk seals to turtles. Others caution the ride can get choppy.

Trips depart at 7 a.m. year-round, and additional tours at 1:30 p.m. are offered from June through August. Kids must be 7 or older to participate. The company also offers whale watching tours and sunset cruises on traditional boats.

Na Pali Coast Tours – Na Pali Sight See Adventure

Price: From $250 Duration: 2 hours

Calling all thrill-seekers! This catamaran tour departing from Hanalei Bay promises lots of adventure, jaw-dropping views and plenty of speed. As you travel along the coast, keep your eyes peeled for dolphins, sea turtles, humpback whales (in winter), waterfalls and rainbows. Travelers rave about the stunning views and appreciate the captain and crew's knowledge of the island's history and wildlife. Reviewers also appreciate the ability to access multiple sea caves thanks to the boat's easy maneuverability. Though the boat affords up-close views of the coast, it doesn't protect against sea spray and is not equipped with a restroom, so keep that in mind when booking.

Tours typically depart Monday through Saturday at 4:30 p.m. (though offerings may vary by season). A maximum of 18 passengers are permitted on board. Due to the more adventurous nature of this tour, it's not recommended for children younger than 4 years old, pregnant people or those with back or neck issues. If you're hoping to explore in the water, consider the company's four-hour snorkeling tour.

Courtesy of Capt. Andy's

Capt. Andy's Sailing Adventures – Classic Na Pali Snorkel Picnic Sail

Price: Adults from $215; kids from $195 Duration: 5.5 hours

This cruise aboard a 55-foot catamaran includes a trip along Kauai's Napali Coast and snorkeling in a tropical reef, as well as a continental breakfast, lunch, desserts and drinks (including beer and wine). You'll also learn a bit of Hawaiian history. Travelers enjoy the views and wildlife spotted on this cruise. They are also complimentary of the food.

Tours depart daily at 8 a.m., and children younger than 3 are not permitted. Capt. Andy's also offers day trips, as well as dinner and sunset sails.

Blue Ocean Adventure Tours – Na Pali Beach Landing

Price: Adults from $235; kids from $215 Duration: 6 hours

On this raft tour, you'll explore the Napali Coast from the water and glide past waterfalls and through sea caves, spotting dolphins, whales and sea turtles along the way. The cruise also includes a stop for snorkeling at the secluded Nualolo Kai beach, a buffet lunch and a nature stroll through an ancient Hawaiian fishing village – a highlight for travelers. Reviewers gush about the scenery and say the crew creates a safe, fun and memorable experience.

Tours depart at 7 a.m. year-round and 12:30 p.m. seasonally between May and September. Children must be at least 6 years old to join the tour. Blue Ocean also operates scenic catamaran tours and private outings.

Makana Charters and Tours – Na Pali Coast Tour on the Makana

Price: Adults from $189; kids from $159 Duration: 5 hours

This tour aboard the Makana – a 32-foot catamaran – includes exploring sea caves, lunch and snorkeling at Nualolo Kai, one of the island's best beaches. A native Hawaiian family owns the company and operates the tours. What's more, the boat takes no more than 12 snorkelers out at a time. Travelers particularly enjoy the coastal views and say the crew is very attentive.

Choose from a morning cruise departing at 8 a.m. or an afternoon tour at 1:30 p.m. Passengers must be at least 9 years old to ride. The company offers a variety of tours of the Napali Coast in boats of all sizes.

More Top-Rated Kauai Boat Tours

Kayak adventures kauai – waterfall kayak adventure on kauai's wailua river.

Price: Adults from $114; kids from $94 Duration: 6 hours

Paddle your way through the Wailua River on this excursion limited to 12 people. During the tour, you'll also hike through the Wailua rainforest to Uluwehi Falls for a swim. Along the way, guides share information about the ancient history and culture of this area, which is a National Historic Landmark. Travelers particularly enjoy the hike and say guides are friendly and informative.

Tours operate Monday through Friday at 7:45 and 8:45 a.m. Guests must be at least 5 years old to participate.

Catamaran Kahanu – Kauai Whale Watching Tour

Price: From $120 Duration: 2 hours

For those looking to go whale watching in Hawaii, this catamaran cruise is just the ticket. Animal enthusiasts will have the chance to spot humpback whales as they live in Hawaii's waters to care for newborn calves. Travelers may also spot other wildlife like dolphins and sea turtles. Tourgoers report seeing lots of whales and dolphins, and they describe the crew as passionate and knowledgeable.

Tours depart daily from late December to mid-April; hours vary by season. Kids must be at least 5 years old to participate. Catamaran Kahanu also offers a boat tour around the Napali Coast.

Kayak Kaua'i – Hanalei Blue Lagoon Paddle & Snorkel

Price: From $125 Duration: 4 hours

Spend a few hours kayaking in the ocean and rivers in and around Hanalei Bay on this scenic adventure. Throughout the trip, you'll take intermittent breaks from the kayak to explore the reefs and beaches, providing ample opportunity to collect shells and bird-watch, all while looking for dolphins and sea turtles. The tour also includes a deli lunch with juice and seltzer water. Tour-takers say guides are friendly and knowledgeable, and particularly enjoy the river portion of the trip, calling it relaxing.

Tours are offered Monday through Saturday at 8 a.m.; an additional 11 a.m. tour is available between May and September. Children must be at least 5 years old to participate. Kayak Kaua'i also offers kayaking trips on the Wailua River, among other tours.

Kauai Zodiac Tourz – Kauai's Ultimate South Island Zodiac Boat Snorkel Adventure

Price: Adults from $135; kids from $115 Duration: 3 hours

Kauai's south shore promises stunning reefs, calm waters and a variety of marine life, making it an ideal snorkeling spot. On this tour, you'll travel by rigid-hulled inflatable boat to remote snorkeling locations, passing the famous Spouting Horn blowhole along the way. If weather permits, you'll also visit Kipu Kai, which is only accessible by boat and boasts some of the island's best snorkeling. Tourgoers report encountering lots of fish and green sea turtles, and they describe the crew as informative, friendly and attentive.

Tours depart at 8 and 11 a.m. daily. The company also offers a popular two-hour guided snorkeling tour that embarks from the shore, meaning no boat ride is required.

You may also be interested in:

• Best Kauai Helicopter Tours
• Take a Photo Tour of Kauai
• The Best Hawaii Beaches

Tags: Tours , Travel , Vacations , Hawaii

World's Best Places To Visit

• # 1 South Island, New Zealand
• # 4 Bora Bora

If you make a purchase from our site, we may earn a commission. This does not affect the quality or independence of our editorial content.

You May Also Like

The best kids sail free cruises.

Holly Johnson Aug. 21, 2024

7 Best San Francisco Wine Tours

John Rodwan and Marisa Méndez Aug. 20, 2024

The Best Weekend Getaways From LA

Sharael Kolberg Aug. 20, 2024

The 6 Best Chicago Walking Tours

Holly Johnson Aug. 20, 2024

The 9 Best Mexico City Tours

Gwen Pratesi Aug. 20, 2024

Best Horseback Riding in Estes Park

Gwen Pratesi Aug. 19, 2024

The Best College Town Hotels

Rachael Hood Aug. 19, 2024

The Best Rome Colosseum Tours

Laura Itzkowitz Aug. 19, 2024

The Best Sedona Tours

Amanda Norcross Aug. 15, 2024

The Best Grand Canyon Tours from Vegas

Taylore Fox Aug. 13, 2024

• 0 Shopping Cart $ 0.00 -->

Na Pali Coast Tour Small Groups

$ 189.00 🕒5 Hours

Experience the beauty of Kauai’s Na Pali Coast on Seiko a comfortable 34’ custom-built Catamaran for the Napali Coast, powered by twin 300hp cruising at 20 to 22 knots. Glide along the majestic coastline, marveling at towering sea cliffs, lush valleys, and cascading waterfalls. Dive into crystal-clear waters for snorkeling adventures, encountering vibrant marine life and delicious deli lunch.

If activity is canceled due to poor weather, you’ll be offered a different date or a 100% refund .">up to 48 hours before the activity starts ⓘ

Secure your spot while staying flexible ⓘ

• Reviews (2)

This tour is excellent for those who enjoy smaller groups and lots of fun. Explore the Na Pali coast, one of the Top 10 Wonders of the World, in comfort and style with a comfortable 34’ custom-built Lightning Catamaran powered by twin Suzuki 300 Outboard engines that cruise at 20 to 22 knots. Coast Guard certified for 18 passengers seats 20 but our seating is limited to only 16 passengers for group charters for your safety and comfort.

Sit back and relax and enjoy aboard our deck with comfortable seating and a restroom for your convenience. Experience Na Pali with descendants of the Na Pali coast. The knowledgeable and friendly Captain and Crew will take you on a personalized tour into a pristine natural environment sharing the legends, local lore, and natural history that have been passed on for generations. Explore sea caves and snorkel at one of the island’s best beaches, Nu’alolo Kai. Its warm, clear water has an abundance of amazing sea life. Perfect for families, wedding parties, and smaller groups.

• Check-in @ 8:00 am; 8:30 am Departure
• Duration  5 hours

Check-in Location:

Kikiaola Harbor

• Get Directions

What To Bring:

• Kauai Activities E-Voucher#

Tour Includes:

• Gourmet Deli Lunch, Chips & Snacks
• Complete top-of-the-line snorkel equipment
• Cold beverages mix of local juices, bottled water, and a mix of soft drinks
• Cushioned Seats
• Fresh Water Shower
• Shaded Cabin
• Flotation Gear

Restrictions:

Must be at least 9 years of age.

No pregnant women or anyone with physical conditions/injuries, or mobility issues are allowed on this trip for safety reasons. This includes back injuries/back surgeries.

Cancellation Policy: Cancellations of tours within the 48-hour period (before the activity date) will be charged at 100% of the activity cost.

2 reviews for Na Pali Coast Tour Small Groups

Gunther M. – February 4, 2023

Amazing trip. The captain and mate took the time to share the history and legends of the coast and went out of their way to allow us to see whales and dolphins. Overall a beautiful outing and a lifetime experience.

M Henne – February 4, 2023

Better than a Whale Tour! Captain Mike and the crew were excellent! They went above and beyond in service, knowledge of Kauai, and humor. They kept us incredibly safe and were super attentive and caring for those sick on the boat. Plus, when we were on our way back, we found such a rarity in a Heat Run of several whales. My pictures and videos are amazing So thankful we booked with them!

You must be logged in to post a review.

Napali Coast BBQ Snorkel Sail

Na Pali Morning Snorkel Sail

Ultimate Na Pali Snorkel Tour

Na Pali Express Catamaran Snorkel Tour

• Kauai Boat Tours
• Kauai Sunset Dinner Cruises
• Kauai Mountain Tubing
• Kauai Kayaking Tours
• Kauai Fishing Charters
• Kauai Surf Lessons
• Kauai Whale Watch Tours
• Kauai Helicopter Tours
• Kauai Airplane Tours
• Kauai ATV Tours
• Kauai Hiking Tours
• Kauai Horseback Riding
• Kauai Luaus
• Kauai Sightseeing Tours
• Kauai Zipline Tours
• Kauai Beaches
• Kauai Hiking Trails
• Kauai Attractions
• 800-652-8248
• 808-822-2846
• [email protected]
• Open Daily 7:00 am - 4:00pm

Activities on Kaua ‘ i

Call us to create your perfect kaua‘i vacation.

Nāpali Coast Boat Tour

Hop aboard a rigid-hull inflatable raft or 50-foot sailing catamaran and explore majestic waterfalls, lush valleys and sea caves along the Nāpali Coast.

Price Key | $ = $0 – $49, $$ = $50 – $99, $$$ = $100 – $199, $$$$ = $200+ For more information, or to make an activity reservation, please call your Personal Concierge at . Private lessons and charters available.

Make your activity reservations today., call your on-site personal concierge at.

Concierge Desk Available Daily 7AM–6PM HST Current Local Time (HST)

Complete the form below to be contacted directly by our on‑site Concierge Team.

• email address
• Time Zone Please Select (GMT -12:00) Eniwetok (GMT -11:00) Samoa (GMT -10:00) Hawaii (GMT -9:00) Alaska (GMT -8:00) Pacific Time (GMT -7:00) Mountain Time (GMT -6:00) Central Time (GMT -5:00) Eastern Time (GMT -4:00) Atlantic Time (GMT -3:30) Newfoundland (GMT -3:00) Brazil (GMT -2:00) Mid-Atlantic (GMT -1:00 hour) Azores (GMT) Western Europe Time (GMT +1:00 hour) Paris (GMT +2:00) South Africa (GMT +3:00) Moscow (GMT +3:30) Tehran (GMT +4:00) Abu Dhabi (GMT +4:30) Kabul (GMT +5:00) Islamabad (GMT +5:30) New Delhi (GMT +5:45) Kathmandu (GMT +6:00) Colombo (GMT +7:00) Bangkok (GMT +8:00) Hong Kong (GMT +9:00) Tokyo (GMT +9:30) Adelaide (GMT +10:00) Eastern Australia (GMT +11:00) Solomon Islands (GMT +12:00) Fiji
• preferred method of contact Please Select Email Phone

By entering my phone number, I am signing this form electronically and I am giving Vistana Signature Experiences, Inc. ("Vistana"), and its subsidiaries and affiliates permission to contact me about this and future offers, using the contact information I have provided. I understand that this permission overrides my listing on any state or federal Do Not Call list and any prior listing on the company Do Not Call list of Vistana. I can opt out of future calls at any time by requesting to be placed on the Do Not Call list by calling 800-611-5701. Vistana includes Sheraton Vacation Club and Westin Vacation Club. Your information is secure with us. Please see our company’s privacy policy .

problem solving it issues

An effective problem solving process for it professionals.

1. what is the actual problem.

This should be the first question an IT professional should ask when it comes to troubleshooting various IT related issues – even if only to verify the information that has already been provided. Typically this will mean having a conversation with the individual or group of individuals that reported the problem in the first place. It’s certainly not unheard of for the reported problem to get muddied or distorted when going through multiple people or channels before you first hear of it.

People often rephrase things when dictating what someone else previously said, so it’s quite possible for the original complaint to turn into something completely different as it passes through different people:

“The Amazon website tends to lock up my web browser whenever I add items into my Cart.” Mary, Sales Department.

“Helpdesk? Mary’s internet isn’t working when she’s online shopping.” CASE STUDY This Wisconsin manufacturer needed to modernize its IT infrastructure to support rapid business growth. Discover what they did Mary’s Boss

“Please help Mary so she can browse shopping sites. I think the internet filter is probably blocking that category.” John, creating Helpdesk ticket

We’ve all encountered these types of scenarios in the past and they can be really frustrating, even more so when the issues are much more important than whether a single employee is capable of adding items to their Amazon shopping cart.

The point here being,  don’t take what’s being told to you for granted . Spend the time necessary to verify that what is being reported to you is actually what’s occurring and the original reason the issue was raised in the first place. Furthermore, taking the time to speak with the source, in this case, Mary, allows you to ask important follow-up questions that can further aid in diagnosing the problem as its being reported.

2. Who is experiencing the problem?

Without knowledge of who is experiencing the problem, your ability to focus your troubleshooting efforts into a precise area will be diminished and you might wind up going off in a direction that’s not even necessary or even remotely related to the source of the problem. One of the questions that should be asked is, who exactly is experiencing the problem?

Is it (for example):

• A single user
• A group/department of users
• The entire remote branch office location
• The entire main office location –and- remote branch offices

Every organization is different as it relates to the “Who”, but there are stark differences in the following scenario and what could be the underlying issue relating to the company’s IP Phones when the IT professional called in to solve the problem has a clearer understanding of “Who” is actually affected:

Single User

• Jerry’s IP phone isn’t working
• This is likely an issue with Jerry’s phone specifically

A group/dept. of users

• The entire 2nd floor is having problems with IP phones
• This might be an issue specific to a network switch/VLAN on the 2nd floor

Remote/branch office

• All users in the remote/branch office are having problems with IP phones
• This might be an issue specific to the VPN connection between offices

Main and remote offices

• All users in the main and remote offices are having problems with IP phones
• This might be an issue specific to the core switch or IP Phone System itself

The point here is, when the IT professional starts to  understand “Who” is really affected , they can eliminate having to navigate down unnecessary paths while troubleshooting and can instead work towards narrowing down their troubleshooting efforts to a more specific and concise area. In the case of the single user above, why waste time troubleshooting the VPN tunnel when only Jerry is affected by the issue? This is why  knowing the “Who” is extremely important.

Here’s another example of something an IT Professional or Wireless Engineer hears from time to time.   “Help!  Wireless is completely down in the entire building.  Everyone is reporting problems” .   In these situations, do yourself a favor and pay special attention to words or phrases such as “entire”, “everyone”, and “completely down” when problems are reported.  These “all-inclusive” phraseologies tend to exaggerate what’s really happening and have the potential to lead you astray.

It’s not uncommon that while investigating the problem, the IT Professional or Wireless Engineers quickly learns that the “entire” building, or “everyone”, or that the wireless network being “completely down” (which, for example, in a school, might affect 3,000+ users) turns out to be a single wireless Access Point being down in one small office that is affecting 5 actual users (not, 3,000+ users as “everyone” seems to imply).

Bear in mind,  problems can sometimes be overblown and overstated , especially when a user, or group of users, is regularly frustrated with or intimated by technology (any IT professional has likely experienced those high-maintenance users that cry wolf over just about anything!).

3. When did the problem start?

Knowing when the problem actually started (with attention to finite details such as the exact day and exact time) can often provide a better understanding of the problem and help trigger more definitive ideas and potential solutions relating to the underlying root cause that a given IT professional is expected to solve. Imagine being brought into a new customer to resolve critical problems with their Internet Services and being told,

“The internet pipe is a problem. People are randomly seeing spotty performance and oddball issues whenever web surfing and we don’t know why.”

Now, a less-experienced IT professional might just start diving headfirst into firewall logs, bandwidth monitoring, opening up a trouble-ticket directly with the ISP and trying to figure out what is going on, but someone with more experience will first pause to ask additional questions , wanting more specifics as to “When” the problem started happening.

• Has this ALWAYS been a problem?
• WHEN were these random internet browsing issues first reported?

Certainly looking back into firewall logs and bandwidth utilization metrics over the last 2 week period makes sense knowing the issue presented itself within the last 10 days, but it hardly warrants spending much time at all looking back at logs and bandwidth utilization metrics from 3+ months ago. That being said, once again, try to VERIFY the information being told to you . Perhaps the person giving you the answer vaguely remembers that it was 10 days ago, but in truth, it’s only been 3 days!

In this particular situation where the internet is being reported as sporadic, it’s altogether possible that roughly 11 days ago, another on-site computer technician decided to enable the UTM (Unified Threat Management) functionality within their firewall to allow for additional Antivirus inspection, IDS (Intrusion Detection Services), Geo-IP Filtering, and a plethora of other goodies typically included in UTM feature-sets.

Unfortunately, as a direct result, the firewall’s processors/CPUs have become overloaded and cannot move traffic through it quickly enough to keep up with the additional processing demands required when the firewall’s UTM feature-set was enabled.

4. Is the problem intermittent or constant?

Another key element to an effective problem solving process is finding out if the reported issue is occurring constantly or whether it’s only occurring intermittently? Problems that are constant, or fixed , are generally (though not always) easier to troubleshoot . Whereas problems that are intermittent and seemingly random, are generally more difficult to troubleshoot.

How many times have we as IT professionals been called in to troubleshoot a problem, only to find that upon our arrival, the issue suddenly doesn’t seem to exist anymore yet no one did anything specific to actually resolve the problem!? Those situations can be really frustrating, not only for the IT professional but for the end-user as well because the likelihood of the issue reappearing is rather high (and most likely reappears just a few short moments after the IT professional has left!)

The best thing to do in these scenarios is document WHEN the issue occurred and how LONG it lasted before it miraculously “fixed itself”, so the next time that same problem is reported, you might be able to piece together some crude and basic assumptions or theories based on WHEN it happened previously and how LONG it lasted each time.

Wireless chaos only at lunchtime?!

5. What changed recently?

This is one question that is unfortunately not asked often enough, is just plain overlooked, or in other cases is just completely disregarded (shame on you if you fall into that category!). Technology is a very touchy and hypersensitive beast , and more often than not, it doesn’t take too kindly to introducing changes. Even the changes that are supposed to solve and prevent other known problems, often result in the introduction of new and unexpected problems.

It’s not unheard of that sometimes even routine maintenance on equipment can cause problems .

Take for example, updating firmware on a network switch . This should be a relatively trouble-free routine operation, but suddenly users are reporting that they’re occasionally having problems logging into their desktops. It’s happening to more than one user, in fact, it’s being reported sporadically throughout the building early in the morning hours when most employees arrive for the start of their shift.

“What Changed” recently? Over the weekend you decided to update the firmware on your edge switches and now the port security that was set up on the switches using AAA authentication with Radius, isn’t behaving as expected. Unfortunately, it looks like the new firmware update might have introduced a random bug! What’s the solution? Back rev your switches , or look for ever newer firmware code that might resolve the problem.

You haven’t changed anything with the VMWare software itself, still running on the same trusted vSphere 6.0 Update 1 release that has been rock solid and problem-free in your environment. So “What Changed” recently? Wait a minute, come to think of it, the host server that is regularly crashing recently had an additional 64GB of memory added to it one week ago! Might be worth removing that extra 64GB of memory and seeing if the problem goes away. Certainly wouldn’t be the first time new or additional hardware was the result of the underlying issue .

6. Can the problem be recreated?

Another helpful step for effective problem solving is trying to recreate the actual problem. As discussed before, reported problems can either be of a constant or intermittent nature. Taking the time to re-create the problem can be beneficial and especially helpful in cases where you might need to break out tools such as Wireshark to capture packets and network traffic for future analysis and evaluation. IT professionals have to make use of such tools in more complex technical support issues especially when the flow of network traffic is in question or when there’s a need to examine whether the traffic is making it from the source to destination devices.

If possible, take advantage of any sandbox or test environments that are available. Having these environments gives you the flexibility to recreate the issue and effectively “break” things on purpose, without putting your production network or systems at risk and without interrupting services that end-users are relying on during standard business hours.

Recreating the problem is also advantageous in situations where the IT professional may need to involve 3rd party technical support from a vendor as well. Often, these vendors will have the means to establish remote sessions to take control of your desktop (or the machine in which you’ve successfully recreated the problem on), which gives the vendor the ability to actually see the issue while it’s occurring to further help diagnose what is happening.

7. Are benchmarks and logs available?

Having some kind of benchmarking tool available to track and record network and server performance is beyond measure in terms of its overall value when helping an IT professional track down challenging technical issues. One of the key areas worth checking when problems are being reported is looking at the actual METRICS over a historical period of time. Metrics can prove to be invaluable when trying to figure out: Whether the problem reported actually exists or is a false positive

Maybe you’ve been in a situation where someone reports, “The file server is really slow today!” Without historical benchmarks available, taking a look at the current server performance may not yield any fruitful results because the CPU, disk, network, and memory counters all SEEM to be operating at a reasonable level, but based on and compared to what exactly?

With historical benchmarks available, there is a foundation to actually compare today’s performance on the server as it relates to the CPU, Disk, Network, and Memory (and any other metric/counter you want) VERSUS what the server has been utilizing for the past days, weeks, or months prior.

What historical benchmarks might help you discover is, that according to the historical data, perhaps there is absolutely NO difference in the server performance today versus previous days, weeks, or months? The complaint of “The file server is really slow today” turns out to be a false positive in that case, proven by the metrics an historical benchmarks. Finding the real cause and resolution to the user’s complaint is going to require you to start looking into other areas aside from the server itself. Perhaps it’s a client-side issue or networking issue.

Having benchmarks available is crucial in taking out illogical guess-work and assumptions, and replacing them with hard evidence and facts to back up your problem solving process. There are countless software options available that will give you the data you need for metrics, though we often recommend using PRTG from Paessler, which is a wonderful utility for acquiring benchmarks on your network and servers.

Logs are another important thing to consider during the troubleshooting process. Going back into log history can give a stumped IT Professional some additional clues as to what is going on, especially in cases where the question of “ When did the problem start?” remains unanswered.

Having network devices (switches, routers, firewalls, wireless, etc.) sending their log information to a dedicated syslog server (for example, Kiwi Syslog Server from SolarWinds) gives someone the opportunity to search for entries related to particular devices (by IP address) for specific warning messages or error messages.

Syslog messages and the historical information gathered here can sometimes help point the IT Professional in the right direction, not to mention, the logs themselves can be extremely valuable to the vendor of the product as well when they are involved in troubleshooting what is happening.

8. I’m officially stuck – now what?

Alright, so you find yourself in one of those rather unpleasant circumstances where you’ve asked all the right questions, dug into your resourceful bag of tricks, and find that you’ve exhausted all your technical knowledge and ability to track down the source of the problem. What do you do now? The first step is DON’T PANIC . Effective problem solving is, more often than not, substantially reduced when the IT professional is stressed out and under pressure (although in some rare cases, people tend to flourish under these “trial by fire” scenarios). Keeping panic at bay will help a person to remain calm, focused, and continue to allow them to logically walk through the problem solving process.

This is however, easier said than done, when there are countless emails and phone calls coming in demanding an update as to when the source of the problem will be fixed (and let’s not forget, potentially angry bosses that might be clueless as to why the problem is taking more than 10 minutes to resolve!).

The second step is just that, call in the cavalry! Let’s face it, there will always be instances where even the most seasoned IT professional needs assistance from peers, vendors or other resources . None of us are capable of knowing absolutely everything. When you find yourself struggling, don’t be afraid to reach out for help! What does that mean?

• Open a case with, for example, Cisco TAC support
• Open a case with, for example, Microsoft PSS support
• Involve a co-worker, professional colleague, or peer
• Partner with a local and trusted IT vendor
• Google can be your friend (be careful of “quick-fix” solutions you find)
• Look into vendor specific forums (most large-vendors have them)

The problem solving process in summary

Be sure to give yourself the absolute best chance to combat those dreaded technical support issues. The next time someone contacts you and yells in a panic, “Email is broken!” understand that you can more quickly deduct what is actually going on and help minimize the amount of time necessary to resolve the problem by simply asking the right questions :

• What is the Actual Problem?
• Who is Experiencing the Problem?
• When did the Problem Start?
• Is the Problem Intermittent or Constant?
• What Recently Changed?
• Can the Problem be Recreated?
• Are Benchmarks and Logs Available?
• I’m Officially Stuck – Now What?

Keep in mind, however, that not only do you need answers to those questions, but you need answers that are accurate .

As stated earlier, this means the IT professional may need to take the necessary time to validate the answers being provided to them. Inaccurate answers and misinformed facts will send you down the wrong troubleshooting path and unnecessarily prolong the amount of time necessary to resolve complex technical support issues. So get your facts straight!

Having the answers to these questions will allow you to immediately narrow down the scope of the problem and the potential areas at fault, conduct tests, formulate conclusions, and resolve problems even faster than you may have anticipated.

You should also read:

5 practical steps to avoid a cyber attack

Understanding the e-rate process [download primer].

Jesse is the owner of Source One Technology and has been providing IT consulting services to Enterprises , SMBs , schools , and nonprofits in Waukesha , Milwaukee , Dane , Washington , Jefferson , Ozaukee , Kenosha , Racine counties and across Wisconsin for over 18 years.

Is application virtualization now a necessity?

Microsoft deployment toolkit and windows deployment services, 2 thoughts on “an effective problem solving process for it professionals”.

Found your article very interesting. I can definitely identify with all of the points you made, especially troubleshooting. Either you can or cant troubleshoot and think logically through an issue or problem. You are right in mentioning that its something you really cannot teach. One other thing that helps with a logically stepping through the process is documentation. There should always be a repository where network diagrams, server builds, OS versions etc., are kept. I understand that a lot of times these documents cannot be relied upon due to being out of date and it seems most people scoff at the idea of keeping good documentation. But I believe it to be important to help with any troubleshooting. You also mentioned the question, Did anything change? or What changed? A big issue when attempting to troubleshoot. Every place I have worked at, always used a change management process that documented every single change, no matter how small. Of course these places had to by law (SOX audits) because they were publicly traded companies. Just wanted to say, good article!

That is a great article with some excellent questions. Working with students and teachers, I’d throw in a few extra suggestions.

1. What is a reasonable timeline for solving the problem? Often times a lack of communication to this question leads to frustration and long term mistrust regarding the reliability of technology. Asking what needs to be done from the end user’s perspective, and knowing their timeline for completion is helpful. Giving them a reasonable amount of time in which they can expect the issue to be resolved sets everybody up for success around reasonable expectations.

2. Suggest potential work-arounds when necessary — Standing in front of a group of adults and attempting to present when the technology is not working is overwhelming and frustrating. The same tech failure when you are working with a group of students and you start to lose their attention — it’s a nightmare! Knowing what tools your district provides for staff and their general purpose may allow you to offer some potential work-around ideas until the problem is resolved. There is not a fix for everything, but when you can suggest a reasonable alternative in the moment, you offer more than just tech support — you offer customer service.

Comments are closed.

Source One Technology, Inc.

375 Bishops Way, Ste 223 Brookfield, WI 53005

P: (262) 432-9000

Solutions & Services

Business email

Cloud migration

Data backup

IT assessments

Networking support

Virtualization

Virtual CIO

Business - enterprise

Business - small and medium

Banking and finance

Churches and non-profits

Government and municipalities

• Manufacturing

Schools and districts

Testimonials and case studies

Read our blog

Copyright 2024 Source One Technology, Inc . All rights reserved . Privacy Policy | Marketing by Riabro .

14 Major Tech Issues — and the Innovations That Will Resolve Them

Members of the Young Entrepreneur Council discuss some of the past year’s most pressing technology concerns and how we should address them.

The past year has seen unprecedented challenges to public-health systems and the global economy. Many facets of daily life and work have moved into the digital realm, and the shift has highlighted some underlying business technology issues that are getting in the way of productivity, communication and security.

As successful business leaders, the members of the  Young Entrepreneur Council understand how important it is to have functional, up-to-date technology. That ’ s why we asked a panel of them to share what they view as the biggest business tech problem of the past year. Here are the issues they ’ re concerned about and the innovations they believe will help solve them.

Current Major Technology Issues

• Need For Strong Digital Conference Platforms
• Remote Internet Speed and Connections
• Phishing and Data Privacy Issues
• Deepfake Content
• Too Much Focus on Automation
• Data Mixups Due to AI Implementation
• Poor User Experience

1. Employee Productivity Measurement

As most companies switched to 100 percent remote almost overnight, many realized that they lacked an efficient way to measure employee productivity. Technology with “ user productivity reports ”  has become invaluable. Without being able to “ see ”  an employee in the workplace, companies must find technology that helps them to track and report how productive employees are at home. — Bill Mulholland , ARC Relocation

2. Digital Industry Conference Platforms

Nothing beats in-person communication when it comes to business development. In the past, industry conferences were king. Today, though, the move to remote conferences really leaves a lot to be desired and transforms the largely intangible value derived from attending into something that is purely informational. A new form or platform for industry conferences is sorely needed. — Nick Reese , Elder Guide

3. Remote Internet Speed and Equipment

With a sudden shift to most employees working remotely, corporations need to boost at-home internet speed and capacity for employees that didn ’ t previously have the requirements to produce work adequately. Companies need to invest in new technologies like 5G and ensure they are supported at home. — Matthew Podolsky , Florida Law Advisers, P.A.

4. Too Much Focus on Automation

Yes, automation and multi-platform management might be ideal for big-name brands and companies, but for small site owners and businesses, it ’ s just overkill. Way too many people are overcomplicating things. Stick to your business model and what works without trying to overload the process. — Zac Johnson , Blogger

5. Phishing Sites

There are many examples of phishing site victims. Last year, I realized the importance of good pop-up blockers for your laptop and mobile devices. It is so scary to be directed to a website that you don ’ t know or to even pay to get to sites that actually don ’t  exist. Come up with better pop-up blockers if possible. — Daisy Jing , Banish

6. Data Privacy

I think data privacy is still one of the biggest business tech issues around. Blockchain technology can solve this problem. We need more and more businesses to understand that blockchains don’t just serve digital currencies, they also protect people’s privacy. We also need Amazon, Facebook, Google, etc. to understand that personal data belongs in the hands of the individual. — Amine Rahal , IronMonk Solutions

7. Mobile Security

Mobile security is a big issue because we rely so much on mobile internet access today. We need to be more aware of how these networks can be compromised and how to protect them. Whether it ’ s the IoT devices helping deliver data wirelessly to companies or people using apps on their smartphones, we need to become more aware of our mobile cybersecurity and how to protect our data. — Josh Kohlbach , Wholesale Suite

8. Deepfake Content

More and more people are embracing deepfake content, which is content created to look real but isn ’ t. Using AI, people can edit videos to look like someone did something they didn ’ t do and vice versa, which hurts authenticity and makes people question what ’ s real. Lawmakers need to take this issue seriously and create ways to stop people from doing this. — Jared Atchison , WPForms

9. Poor User Experience

I ’ ve noticed some brands struggling with building a seamless user experience. There are so many themes, plugins and changes people can make to their site that it can be overwhelming. As a result, the business owner eventually builds something they like, but sacrifices UX in the process. I suspect that we will see more businesses using customer feedback to make design changes. — John Brackett , Smash Balloon LLC

10. Cybersecurity Threats

Cybersecurity threats are more prevalent than ever before with increased digital activities. This has drawn many hackers, who are becoming more sophisticated and are targeting many more businesses. Vital Information, such as trade secrets, price-sensitive information, HR records, and many others are more vulnerable. Strengthening cybersecurity laws can maintain equilibrium. — Vikas Agrawal , Infobrandz

11. Data Backup and Recovery

As a company, you ’ ll store and keep lots of data crucial to keeping business moving forward. A huge tech issue that businesses face is their backup recovery process when their system goes down. If anything happens, you need access to your information. Backing up your data is crucial to ensure your brand isn ’ t at a standstill. Your IT department should have a backup plan in case anything happens. — Stephanie Wells , Formidable Forms

12. Multiple Ad and Marketing Platforms

A major issue that marketers are dealing with is having to use multiple advertising and marketing platforms, with each one handling a different activity. It can overload a website and is quite expensive. We ’ re already seeing AdTech and MarTech coming together as MAdTech. Businesses need to keep an eye on this convergence of technologies and adopt new platforms that support it. — Syed Balkhi , WPBeginner

13. Location-Based Innovation

The concentration of tech companies in places like Seattle and San Francisco has led to a quick rise in living costs in these cities. Income isn ’ t catching up, and there ’ s stress on public infrastructure. Poor internet services in rural areas also exacerbate this issue. Innovation should be decentralized. — Samuel Thimothy , OneIMS

14. Artificial Intelligence Implementation

Businesses, especially those in the tech industry, are having trouble implementing AI. If you ’ ve used and improved upon your AI over the years, you ’ re likely having an easier time adjusting. But new online businesses test multiple AI programs at once and it ’ s causing communication and data mix-ups. As businesses settle with specific programs and learn what works for them, we will see improvements. — Chris Christoff , MonsterInsights

Recent Corporate Innovation Articles

What is Problem Solving? (Steps, Techniques, Examples)

By Status.net Editorial Team on May 7, 2023 — 5 minutes to read

What Is Problem Solving?

Definition and importance.

Problem solving is the process of finding solutions to obstacles or challenges you encounter in your life or work. It is a crucial skill that allows you to tackle complex situations, adapt to changes, and overcome difficulties with ease. Mastering this ability will contribute to both your personal and professional growth, leading to more successful outcomes and better decision-making.

Problem-Solving Steps

The problem-solving process typically includes the following steps:

• Identify the issue : Recognize the problem that needs to be solved.
• Analyze the situation : Examine the issue in depth, gather all relevant information, and consider any limitations or constraints that may be present.
• Generate potential solutions : Brainstorm a list of possible solutions to the issue, without immediately judging or evaluating them.
• Evaluate options : Weigh the pros and cons of each potential solution, considering factors such as feasibility, effectiveness, and potential risks.
• Select the best solution : Choose the option that best addresses the problem and aligns with your objectives.
• Implement the solution : Put the selected solution into action and monitor the results to ensure it resolves the issue.
• Review and learn : Reflect on the problem-solving process, identify any improvements or adjustments that can be made, and apply these learnings to future situations.

Defining the Problem

To start tackling a problem, first, identify and understand it. Analyzing the issue thoroughly helps to clarify its scope and nature. Ask questions to gather information and consider the problem from various angles. Some strategies to define the problem include:

• Brainstorming with others
• Asking the 5 Ws and 1 H (Who, What, When, Where, Why, and How)
• Analyzing cause and effect
• Creating a problem statement

Generating Solutions

Once the problem is clearly understood, brainstorm possible solutions. Think creatively and keep an open mind, as well as considering lessons from past experiences. Consider:

• Creating a list of potential ideas to solve the problem
• Grouping and categorizing similar solutions
• Prioritizing potential solutions based on feasibility, cost, and resources required
• Involving others to share diverse opinions and inputs

Evaluating and Selecting Solutions

Evaluate each potential solution, weighing its pros and cons. To facilitate decision-making, use techniques such as:

• SWOT analysis (Strengths, Weaknesses, Opportunities, Threats)
• Decision-making matrices
• Pros and cons lists
• Risk assessments

After evaluating, choose the most suitable solution based on effectiveness, cost, and time constraints.

Implementing and Monitoring the Solution

Implement the chosen solution and monitor its progress. Key actions include:

• Communicating the solution to relevant parties
• Setting timelines and milestones
• Assigning tasks and responsibilities
• Monitoring the solution and making adjustments as necessary
• Evaluating the effectiveness of the solution after implementation

Utilize feedback from stakeholders and consider potential improvements. Remember that problem-solving is an ongoing process that can always be refined and enhanced.

Problem-Solving Techniques

During each step, you may find it helpful to utilize various problem-solving techniques, such as:

• Brainstorming : A free-flowing, open-minded session where ideas are generated and listed without judgment, to encourage creativity and innovative thinking.
• Root cause analysis : A method that explores the underlying causes of a problem to find the most effective solution rather than addressing superficial symptoms.
• SWOT analysis : A tool used to evaluate the strengths, weaknesses, opportunities, and threats related to a problem or decision, providing a comprehensive view of the situation.
• Mind mapping : A visual technique that uses diagrams to organize and connect ideas, helping to identify patterns, relationships, and possible solutions.
• Brainstorming

When facing a problem, start by conducting a brainstorming session. Gather your team and encourage an open discussion where everyone contributes ideas, no matter how outlandish they may seem. This helps you:

• Generate a diverse range of solutions
• Encourage all team members to participate
• Foster creative thinking

When brainstorming, remember to:

• Reserve judgment until the session is over
• Encourage wild ideas
• Combine and improve upon ideas

Root Cause Analysis

For effective problem-solving, identifying the root cause of the issue at hand is crucial. Try these methods:

• 5 Whys : Ask “why” five times to get to the underlying cause.
• Fishbone Diagram : Create a diagram representing the problem and break it down into categories of potential causes.
• Pareto Analysis : Determine the few most significant causes underlying the majority of problems.

SWOT Analysis

SWOT analysis helps you examine the Strengths, Weaknesses, Opportunities, and Threats related to your problem. To perform a SWOT analysis:

• List your problem’s strengths, such as relevant resources or strong partnerships.
• Identify its weaknesses, such as knowledge gaps or limited resources.
• Explore opportunities, like trends or new technologies, that could help solve the problem.
• Recognize potential threats, like competition or regulatory barriers.

SWOT analysis aids in understanding the internal and external factors affecting the problem, which can help guide your solution.

Mind Mapping

A mind map is a visual representation of your problem and potential solutions. It enables you to organize information in a structured and intuitive manner. To create a mind map:

• Write the problem in the center of a blank page.
• Draw branches from the central problem to related sub-problems or contributing factors.
• Add more branches to represent potential solutions or further ideas.

Mind mapping allows you to visually see connections between ideas and promotes creativity in problem-solving.

Examples of Problem Solving in Various Contexts

In the business world, you might encounter problems related to finances, operations, or communication. Applying problem-solving skills in these situations could look like:

• Identifying areas of improvement in your company’s financial performance and implementing cost-saving measures
• Resolving internal conflicts among team members by listening and understanding different perspectives, then proposing and negotiating solutions
• Streamlining a process for better productivity by removing redundancies, automating tasks, or re-allocating resources

In educational contexts, problem-solving can be seen in various aspects, such as:

• Addressing a gap in students’ understanding by employing diverse teaching methods to cater to different learning styles
• Developing a strategy for successful time management to balance academic responsibilities and extracurricular activities
• Seeking resources and support to provide equal opportunities for learners with special needs or disabilities

Everyday life is full of challenges that require problem-solving skills. Some examples include:

• Overcoming a personal obstacle, such as improving your fitness level, by establishing achievable goals, measuring progress, and adjusting your approach accordingly
• Navigating a new environment or city by researching your surroundings, asking for directions, or using technology like GPS to guide you
• Dealing with a sudden change, like a change in your work schedule, by assessing the situation, identifying potential impacts, and adapting your plans to accommodate the change.
• How to Resolve Employee Conflict at Work [Steps, Tips, Examples]
• How to Write Inspiring Core Values? 5 Steps with Examples
• 30 Employee Feedback Examples (Positive & Negative)

Sales: (888) 882-9970

Support: (800) 882-7410

The 10 Most Common IT Problems in Businesses and How to Solve Them

• October 31, 2022

For owners that face frequent technology issues in their business, their costs are 16x higher , on average than businesses that don’t.

This staggering statistic highlights how detrimental common technology problems can be for businesses that don’t have a tight handle on solving problems as they come up (or ideally avoiding them altogether.

In this blog, we’re going to explore the 10 most common IT problems in business today, including what you can do to avoid them completely and, if you can’t avoid them, how to solve them and prevent them from hurting your bottom line.

The 10 Most Common IT Problems in Business Today

1. lack of it security.

One of the most common IT problems for businesses is a lack of IT security, leading to potential security risks, cyber attacks and data breaches. 

These types of events can lead to loss or theft of sensitive information, reputation damage, loss of customer trust, legal fines, and more.

To avoid this problem, implement secure password policies for all employees, regularly update software with the latest security patches, have a reliable backup system in place for your data, and train employees on proper IT security measures and protocols. 

In the event that your business does experience a breach or attack, act quickly to contain and minimize any damage done while informing affected parties as necessary. 

If you don’t have the capability to implement a robust cyber security system yourself (and manage it on an ongoing basis) you may want to consider hiring a managed service provider and utilizing their support services.

2. Slow Network Speeds

Slow network speeds, and internet connectivity issues in general can lead to decreased productivity and frustration amongst employees, as well as loss of potential business opportunities.

The best way to avoid this problem with your IT, make sure you have the proper infrastructure in place for your needs and regularly check for any potential issues that could be causing slow internet and network speeds. You can also improve network efficiency by minimizing unnecessary network usage and utilizing bandwidth management tools. 

If you are still experiencing slow network speeds after taking preventative measures, it may be time to consider upgrading your IT infrastructure or switching service providers. 

3. Hardware Failures

Hardware failures are a common IT issue business owners face and can lead to loss of important data and productivity disruptions while waiting for repairs or replacements.

To side-step this issue, properly maintain all hardware equipment and consider investing in extended warranties or IT support contracts . It’s also a good idea to regularly perform data backups and have a disaster recovery plan in place for how your team can continue working in the event of something as minor as a blue screen of death or major hardware failure. 

4. Software Incompatibility Issues

Frequent software updates can lead to compatibility problems, causing slow performance or potential loss of data.

To avoid this IT problem, make sure all software is updated on a regular basis and consider implementing a company policy that requires employees to use the same (compatible) versions of necessary software. 

If you aren’t able to avoid compatibility issues, try working with IT professionals to find solutions or switch to compatible software as needed. 

5. Poor Communication Systems

Inefficient communication systems can lead to confusion amongst team members and missed opportunities for collaboration.

Consider investing in reliable communication systems such as video conferencing software and ensure that all employees are properly trained on their use. Regularly review the effectiveness of your communication systems and consider implementing new cloud-based technology or strategies as needed. 

6. Lack of Mobile Accessibility

In today’s world, it’s important for businesses to have a mobile presence in order to stay competitive (especially considering that many people now work remotely). 

A lack of mobile accessibility can lead to missed opportunities for potential customers and a negative reputation amongst consumers who expect companies to keep up with current technology trends.

To avoid this IT problem that many businesses face, make sure your website is optimized for mobile devices and consider creating a mobile app for your business if it aligns with your overall goals and target audience.

 In addition, train employees on how to properly use mobile devices for work purposes and implement any necessary security measures and requisite cloud services. 

7. Technology Overload

Implementing too much technology at once can lead to confusion among employees and decreased productivity as they struggle to adapt to the new systems.

Avoid this problem by carefully assessing if new technology is truly necessary for your business needs before implementing it. Have a clear plan in place for how employees will be trained on the new technology and provide ongoing support as needed.

It’s also important to regularly review the effectiveness of different technologies and make adjustments or cut out any that aren’t serving their purpose. 

8. Unreliable Backups

Not properly backing up important data can lead to loss of critical information and major setbacks for your business.

You may want to give serious thought to implementing a regular backup schedule and storing backups in multiple secure locations . Consider investing in automated software solutions to regularly back up important data ( preferably to the cloud ) and make sure all employees are aware of the importance of backing up their work. 

If your data is lost, IT professionals can help with recovery efforts or retrieving backups. 

9. Cybersecurity Threats

Cyberattacks can lead to loss of valuable information, damage to your company’s reputation, and potential legal issues.

Reduce the likelihood of experiencing this problem by investing in reliable cybersecurity measures such as firewalls and malware protection software. Train employees on proper internet usage and security protocols to minimize risks, regularly update passwords and access privileges , and work with IT professionals to regularly assess and improve your cybersecurity measures. 

10. Inadequate Training and Support

Without proper training and support, employees may struggle to effectively use technology or may not know how to properly address IT problems, leading to decreased productivity and frustration (and even accidentally deleting mission-critical data).

Provide ongoing training for any new technologies implemented in the workplace and offer resources for employees to seek IT support as needed. Consider hiring an IT professional or team to provide additional technical expertise and support. 

By investing in employee education and support, you can prevent IT problems and ensure that technology is being used efficiently in the workplace.

Choosing a Reputable Managed IT Service Provider to Help You Avoid Becoming Victim to These Common Technology Problems

Advanced Networks offers a variety of IT services, from simple monthly agreements to full cloud-hosted servers and network designs. We pride ourselves on our managed IT service background and our close working relationships with a diverse range of clients who are realizing their business potential.

If you’d like to see how we can help your business protect its bottom line by avoiding all the major IT problems listed above, please schedule a free consultation with us today .

• Advanced Networks Ranked on Channel Futures 2024 MSP 501

Annual Channel Futures MSP 501 Identifies Best of the Best in the Managed Services Industry JUNE 21 2024: Advanced Networks as been named as one

• What is a Managed Service Provider?

What is a Managed Service Provider? A Managed Service Provider (MSP) is an external service provider hired to oversee and administer IT services, including the

• How to run a business without an IT Department

How to Run a Business Without an IT Department In the ever-evolving realm of modern business, the significance of technology cannot be overstated. As a

Request a Free Consultation

Recent posts.

• 4 ways to improve IT Spending with IT Support in Los Angeles (2024)
• How can you enhance cybersecurity to protect your sensitive data? For LA & OC Businesses
• Backup and disaster recovery
• Cloud Computing Los Angeles
• Cloud Services Los Angeles
• Cloud Solutions Los Angeles
• Cybersecurity
• definitions
• HaaS Los Angeles
• HIPPA Compliance
• Irvine IT Services
• Irvine IT Support
• IT Consultants Los Angeles
• IT Consulting in Los Angeles
• IT Outsourcing Los Angeles
• IT Security Los Angeles
• IT Services Los Angeles
• IT Support Irvine
• IT support LA
• IT Support Long Beach
• IT Support Los Angeles
• IT support Santa Ana
• LA cloud computing
• LA IT Support
• long beach It services
• Managed IT Services
• Managed It Services for Financial Firms
• managed IT services Los Angeles
• Managed IT Services Orange County
• Network Support
• Orange County Managed IT Services
• Orange County Managed Services
• PCI Compliance
• Uncategorized

Table of Contents

Contact us today.

• Contact sales

Start free trial

7 Steps for Effective Problem Management in IT

Information technology (IT) is a broad field that encompasses anything related to computer technology. That can include networking, hardware, software, the internet and the people that work with these things. Teams that work in IT are there to support these technologies and the people who use them. However, teams that work in IT management are not waiting around for systems to go down before they respond.

IT project management teams are tasked with preventing problems from occurring—and certainly from regularly occurring. This is called problem management, which has been detailed into best practices within the services management framework ITIL, or the information technology infrastructure library.

What Is Problem Management?

Problem management is the methodology related to responding to IT problems, especially those that are recurring, to make sure that they are resolved and don’t return.

This involves the quick detection of an issue and then providing a viable solution, or at least some workaround to reduce the impact on the organization and stop the problem from reappearing.

ITIL & Problem Management

One of the aspects of problem management is pinpointing the issue in the IT infrastructure that is the root cause of the problem, which is where the ITIL comes in. ITIL was first started in 2000 and is presently the most popular IT service management framework for best practices. It is used as a protocol when aligning IT services with business needs.

ITIL follows a process that starts with identifying the problem, which has caused one or more incidents but is not known why at the time. This becomes defined as an error when it’s identified as a design flaw or malfunction. It becomes a known error as a root cause if found and a workaround is documented. The root cause is the underlying reason for the incident.

Types of Problem Management & Related Processes

Problem management can be broken down into two distinct groups. There is reactive problem management, which is reacting to a problem when it occurs. The other is proactive problem management. This is the act of identifying and solving an issue before it results in an incident or problem in the IT system.

Problem management falls under the larger umbrella of ITIL processes. ITIL service operation processes include problem management, incident management, request fulfillment, event management and access management.

Incident Management vs. Problem Management

“Incident” and “problem” might seem like similar words, but in the realm of problem management, they have different meanings. According to ITIL, an incident refers to “an unplanned interruption to a service, or the failure of a component of a service that hasn’t yet impacted service.”

A problem, on the other hand, is made up of more than one related incident, or those that have common issues. Therefore, a problem is more severe than an incident. It requires more follow-up. A problem is not an incident, but an incident can create a problem if it’s recurring.

Managing an incident means fixing it and restoring the system as fast as possible. A problem is resolved by discovering its root cause to make sure that new incidents don’t occur.

Therefore, incident management is getting the system back in order quickly. Problem management is working to find and resolve the underlying cause of the error that has resulted in several incidents.

Problem Management Team

There are roles and responsibilities in problem management to make sure that the process, which is outlined below, is carried out properly. There is a problem manager, who is the owner of the problem management process and is a liaison for all team members, manages the known error database, closes problems and coordinates review.

The problem-solving team can be an internal technical support team or a group of external suppliers or vendors. Sometimes, if the problem demands special attention, the problem manager will assemble a special team , with the expertise needed to solve the problem, dedicated to that specific problem and its resolution.

The Problem Management Process

Now that we know what problem management is, how does it work as a successful process? First of all, it’s not just about problem-solving. At the highest level, yes, problem management resolves problems. But it’s more about the entire life cycle of that problem.

The process for problem management then is a structured way to manage problems in IT projects after they are first reported by users or service desk technicians. The problem management process can be broken down into these seven steps.

1. Detection

To resolve a problem, first, you have to identify it. This can be done in several ways. One is that there’s a problem that is reported or one that has undergone an ongoing analysis. There are also event management tools that can automatically detect a problem, or you might get a notification from a supplier.

A problem can be defined as when the cause of the problem report remains uncertain. For example, an incident can occur and get resolved but then reoccur. The underlying cause for this recurrence is unclear. Sometimes a problem is a known problem, one that has occurred before and is part of an existing record.

In the last example, when a problem is already recorded once and has happened again, this historical data is known because it had been logged. This is a crucial step in any problem management life cycle process. The log must have all pertinent details, such as the date and time of the problem, any user information, equipment details and a description.

Once the problem has been logged, then it must be categorized to better assign and monitor, as well as given a priority. This helps to determine how important the problem is and when it should be addressed by the team.

3. Diagnosis

Once the problem is identified and logged, then comes the search for its root cause. This can be done by investigating the known error database to find other problems that match the one you’re trying to diagnose and see if there are any recorded resolutions.

4. Workaround

If it’s possible to temporarily fix the problem with a workaround, then this might be the best and fastest course of action. It is not a permanent change and should not be used in exchange for resolving the issue, but it can set the technological ship back on course and reduce downtime and disruption until a permanent change resolution is available. Just be careful not to accrue too much technical debt .

5. Known Error Record

After you’ve identified, logged and diagnosed the problem, it’s important to collect that information in a known error record. This is where you can go back and look up problems when others arise in your IT and see if it’s one you’ve already handled.

This makes resolving the problems faster and easier, resulting in less downtime and disruption.

6. Resolution

When you have a resolution for the problem, implement it with standard change procedure and test the resolution to make sure it in fact is working. Sometimes this process is carried out through a request for change document, which then must be approved before being implemented.

Once resolved and tested, the problem can be closed. The final bit of paperwork is usually completed by the service desk technician, who makes sure that the details are accurate for future reference.

Why Is Problem Management Important?

Successful problem management results in less downtime and fewer disruptions in the business. It also improves service availability and quality. Problem management helps companies to reduce the time they spend having to resolve problems and also the number of problems that occur.

This all leads to an increase in productivity and reduces costs. The final step in the problem management journey is that it leads to improved customer satisfaction.

Technology is changing all the time, faster and faster with each passing quarter, and problem management is one way to mitigate the chaos often associated with these changes. Problem management keeps services running and increases quality.

ProjectManager Helps Problem Management

Problems need solutions and solutions come from people with the right tools. ProjectManager is an online project management software that organizes projects, including when those projects are dealing with IT problems.

Log Problems & Build Projects

When a problem has been identified by the help desk or a user, it becomes more than just an IT problem. It is now a project to resolve it. One way ProjectManager helps is by structuring its resolution in a kanban board .

By logging the identified problem in ProjectManager you can now archive the work to resolve it. This now becomes a piece of historical data to reference if and when the problem shows up again. Once the problem has been diagnosed, it can go on a kanban card and move through the kanban as it is being worked on and completed. Adding tabs can list them as bugs, so they’re easy to find. You can even prioritize them.

Track Progress

Managers are going to want to progress reports. Kanban boards are transparent, so they can see the work getting done, but for more details project reports are fast and thorough. The real-time dashboard can even give managers a high-level overview.

Next time your IT department is struggling with resolving a problem, give them ProjectManager. It has the tools IT professionals want.

ProjectManager is a cloud-based project management software that can be used as a problem management tool. Our software can collect and categorize your problem as a project, so the problem management process can be controlled. You can track the resolution of your problem in real time, assign team members to resolve the problem and give them a platform to collaborate and work more effectively. Solve your problems by trying ProjectManager free with this 30-day trial offer.

Deliver your projects on time and on budget

Start planning your projects.

• Product overview
• All features
• App integrations

CAPABILITIES

• project icon Project management
• Project views
• Custom fields
• Status updates
• goal icon Goals and reporting
• Reporting dashboards
• workflow icon Workflows and automation
• portfolio icon Resource management
• Time tracking
• my-task icon Admin and security
• Admin console
• asana-intelligence icon Asana AI
• list icon Personal
• premium icon Starter
• briefcase icon Advanced
• Goal management
• Organizational planning
• Campaign management
• Creative production
• Content calendars
• Marketing strategic planning
• Resource planning
• Project intake
• Product launches
• Employee onboarding
• View all uses arrow-right icon
• Project plans
• Team goals & objectives
• Team continuity
• Meeting agenda
• View all templates arrow-right icon
• Work management resources Discover best practices, watch webinars, get insights
• What's new Learn about the latest and greatest from Asana
• Customer stories See how the world's best organizations drive work innovation with Asana
• Help Center Get lots of tips, tricks, and advice to get the most from Asana
• Asana Academy Sign up for interactive courses and webinars to learn Asana
• Developers Learn more about building apps on the Asana platform
• Community programs Connect with and learn from Asana customers around the world
• Events Find out about upcoming events near you
• Partners Learn more about our partner programs
• Support Need help? Contact the Asana support team
• Asana for nonprofits Get more information on our nonprofit discount program, and apply.

Featured Reads

• Collaboration |
• Turn your team into skilled problem sol ...

Turn your team into skilled problem solvers with these problem-solving strategies

Picture this, you're handling your daily tasks at work and your boss calls you in and says, "We have a problem." 

Unfortunately, we don't live in a world in which problems are instantly resolved with the snap of our fingers. Knowing how to effectively solve problems is an important professional skill to hone. If you have a problem that needs to be solved, what is the right process to use to ensure you get the most effective solution?

In this article we'll break down the problem-solving process and how you can find the most effective solutions for complex problems.

What is problem solving? 

Problem solving is the process of finding a resolution for a specific issue or conflict. There are many possible solutions for solving a problem, which is why it's important to go through a problem-solving process to find the best solution. You could use a flathead screwdriver to unscrew a Phillips head screw, but there is a better tool for the situation. Utilizing common problem-solving techniques helps you find the best solution to fit the needs of the specific situation, much like using the right tools.

Decision-making tools for agile businesses

In this ebook, learn how to equip employees to make better decisions—so your business can pivot, adapt, and tackle challenges more effectively than your competition.

4 steps to better problem solving

While it might be tempting to dive into a problem head first, take the time to move step by step. Here’s how you can effectively break down the problem-solving process with your team:

1. Identify the problem that needs to be solved

One of the easiest ways to identify a problem is to ask questions. A good place to start is to ask journalistic questions, like:

Who : Who is involved with this problem? Who caused the problem? Who is most affected by this issue?

What: What is happening? What is the extent of the issue? What does this problem prevent from moving forward?

Where: Where did this problem take place? Does this problem affect anything else in the immediate area? 

When: When did this problem happen? When does this problem take effect? Is this an urgent issue that needs to be solved within a certain timeframe?

Why: Why is it happening? Why does it impact workflows?

How: How did this problem occur? How is it affecting workflows and team members from being productive?

Asking journalistic questions can help you define a strong problem statement so you can highlight the current situation objectively, and create a plan around that situation.

Here’s an example of how a design team uses journalistic questions to identify their problem:

Overarching problem: Design requests are being missed

Who: Design team, digital marketing team, web development team

What: Design requests are forgotten, lost, or being created ad hoc.

Where: Email requests, design request spreadsheet

When: Missed requests on January 20th, January 31st, February 4th, February 6th

How : Email request was lost in inbox and the intake spreadsheet was not updated correctly. The digital marketing team had to delay launching ads for a few days while design requests were bottlenecked. Designers had to work extra hours to ensure all requests were completed.

In this example, there are many different aspects of this problem that can be solved. Using journalistic questions can help you identify different issues and who you should involve in the process.

2. Brainstorm multiple solutions

If at all possible, bring in a facilitator who doesn't have a major stake in the solution. Bringing an individual who has little-to-no stake in the matter can help keep your team on track and encourage good problem-solving skills.

Here are a few brainstorming techniques to encourage creative thinking:

Brainstorm alone before hand: Before you come together as a group, provide some context to your team on what exactly the issue is that you're brainstorming. This will give time for you and your teammates to have some ideas ready by the time you meet.

Say yes to everything (at first): When you first start brainstorming, don't say no to any ideas just yet—try to get as many ideas down as possible. Having as many ideas as possible ensures that you’ll get a variety of solutions. Save the trimming for the next step of the strategy. 

Talk to team members one-on-one: Some people may be less comfortable sharing their ideas in a group setting. Discuss the issue with team members individually and encourage them to share their opinions without restrictions—you might find some more detailed insights than originally anticipated.

Break out of your routine: If you're used to brainstorming in a conference room or over Zoom calls, do something a little different! Take your brainstorming meeting to a coffee shop or have your Zoom call while you're taking a walk. Getting out of your routine can force your brain out of its usual rut and increase critical thinking.

3. Define the solution

After you brainstorm with team members to get their unique perspectives on a scenario, it's time to look at the different strategies and decide which option is the best solution for the problem at hand. When defining the solution, consider these main two questions: What is the desired outcome of this solution and who stands to benefit from this solution? 

Set a deadline for when this decision needs to be made and update stakeholders accordingly. Sometimes there's too many people who need to make a decision. Use your best judgement based on the limitations provided to do great things fast.

4. Implement the solution

To implement your solution, start by working with the individuals who are as closest to the problem. This can help those most affected by the problem get unblocked. Then move farther out to those who are less affected, and so on and so forth. Some solutions are simple enough that you don’t need to work through multiple teams.

After you prioritize implementation with the right teams, assign out the ongoing work that needs to be completed by the rest of the team. This can prevent people from becoming overburdened during the implementation plan . Once your solution is in place, schedule check-ins to see how the solution is working and course-correct if necessary.

Implement common problem-solving strategies

There are a few ways to go about identifying problems (and solutions). Here are some strategies you can try, as well as common ways to apply them:

Trial and error

Trial and error problem solving doesn't usually require a whole team of people to solve. To use trial and error problem solving, identify the cause of the problem, and then rapidly test possible solutions to see if anything changes. 

This problem-solving method is often used in tech support teams through troubleshooting.

The 5 whys problem-solving method helps get to the root cause of an issue. You start by asking once, “Why did this issue happen?” After answering the first why, ask again, “Why did that happen?” You'll do this five times until you can attribute the problem to a root cause. 

This technique can help you dig in and find the human error that caused something to go wrong. More importantly, it also helps you and your team develop an actionable plan so that you can prevent the issue from happening again.

Here’s an example:

Problem: The email marketing campaign was accidentally sent to the wrong audience.

“Why did this happen?” Because the audience name was not updated in our email platform.

“Why were the audience names not changed?” Because the audience segment was not renamed after editing. 

“Why was the audience segment not renamed?” Because everybody has an individual way of creating an audience segment.

“Why does everybody have an individual way of creating an audience segment?” Because there is no standardized process for creating audience segments. 

“Why is there no standardized process for creating audience segments?” Because the team hasn't decided on a way to standardize the process as the team introduced new members. 

In this example, we can see a few areas that could be optimized to prevent this mistake from happening again. When working through these questions, make sure that everyone who was involved in the situation is present so that you can co-create next steps to avoid the same problem. 

A SWOT analysis

A SWOT analysis can help you highlight the strengths and weaknesses of a specific solution. SWOT stands for:

Strength: Why is this specific solution a good fit for this problem? 

Weaknesses: What are the weak points of this solution? Is there anything that you can do to strengthen those weaknesses?

Opportunities: What other benefits could arise from implementing this solution?

Threats: Is there anything about this decision that can detrimentally impact your team?

As you identify specific solutions, you can highlight the different strengths, weaknesses, opportunities, and threats of each solution. 

This particular problem-solving strategy is good to use when you're narrowing down the answers and need to compare and contrast the differences between different solutions. 

Even more successful problem solving

After you’ve worked through a tough problem, don't forget to celebrate how far you've come. Not only is this important for your team of problem solvers to see their work in action, but this can also help you become a more efficient, effective , and flexible team. The more problems you tackle together, the more you’ll achieve. 

Looking for a tool to help solve problems on your team? Track project implementation with a work management tool like Asana .

Related resources

How to build your critical thinking skills in 7 steps (with examples)

6 ways to develop adaptability in the workplace and embrace change

4 ways to establish roles and responsibilities for team success

9 tips for taking better meeting notes

• Skip to main content
• Skip to primary sidebar
• Skip to footer

Additional menu

Nine essential problem solving tools: The ultimate guide to finding a solution

October 26, 2023 by MindManager Blog

Problem solving may unfold differently depending on the industry, or even the department you work in. However, most agree that before you can fix any issue, you need to be clear on what it is, why it’s happening, and what your ideal long-term solution will achieve.

Understanding both the nature and the cause of a problem is the only way to figure out which actions will help you resolve it.

Given that most problem-solving processes are part inspiration and part perspiration, you’ll be more successful if you can reach for a problem solving tool that facilitates collaboration, encourages creative thinking, and makes it easier to implement the fix you devise.

The problem solving tools include three unique categories: problem solving diagrams, problem solving mind maps, and problem solving software solutions.

They include:

• Fishbone diagrams
• Strategy maps
• Mental maps
• Concept maps
• Layered process audit software
• Charting software
• MindManager

In this article, we’ve put together a roundup of versatile problem solving tools and software to help you and your team map out and repair workplace issues as efficiently as possible.

Let’s get started!

Problem solving diagrams

Mapping your way out of a problem is the simplest way to see where you are, and where you need to end up.

Not only do visual problem maps let you plot the most efficient route from Point A (dysfunctional situation) to Point B (flawless process), problem mapping diagrams make it easier to see:

• The root cause of a dilemma.
• The steps, resources, and personnel associated with each possible solution.
• The least time-consuming, most cost-effective options.

A visual problem solving process help to solidify understanding. Furthermore, it’s a great way for you and your team to transform abstract ideas into a practical, reconstructive plan.

Here are three examples of common problem mapping diagrams you can try with your team:

1. Fishbone diagrams

Fishbone diagrams are a common problem solving tool so-named because, once complete, they resemble the skeleton of a fish.

With the possible root causes of an issue (the ribs) branching off from either side of a spine line attached to the head (the problem), dynamic fishbone diagrams let you:

• Lay out a related set of possible reasons for an existing problem
• Investigate each possibility by breaking it out into sub-causes
• See how contributing factors relate to one another

Fishbone diagrams are also known as cause and effect or Ishikawa diagrams.

2. Flowcharts

A flowchart is an easy-to-understand diagram with a variety of applications. But you can use it to outline and examine how the steps of a flawed process connect.

Made up of a few simple symbols linked with arrows indicating workflow direction, flowcharts clearly illustrate what happens at each stage of a process – and how each event impacts other events and decisions.

3. Strategy maps

Frequently used as a strategic planning tool, strategy maps also work well as problem mapping diagrams. Based on a hierarchal system, thoughts and ideas can be arranged on a single page to flesh out a potential resolution.

Once you’ve got a few tactics you feel are worth exploring as possible ways to overcome a challenge, a strategy map will help you establish the best route to your problem-solving goal.

Problem solving mind maps

Problem solving mind maps are especially valuable in visualization. Because they facilitate the brainstorming process that plays a key role in both root cause analysis and the identification of potential solutions, they help make problems more solvable.

Mind maps are diagrams that represent your thinking. Since many people struggle taking or working with hand-written or typed notes, mind maps were designed to let you lay out and structure your thoughts visually so you can play with ideas, concepts, and solutions the same way your brain does.

By starting with a single notion that branches out into greater detail, problem solving mind maps make it easy to:

• Explain unfamiliar problems or processes in less time
• Share and elaborate on novel ideas
• Achieve better group comprehension that can lead to more effective solutions

Mind maps are a valuable problem solving tool because they’re geared toward bringing out the flexible thinking that creative solutions require. Here are three types of problem solving mind maps you can use to facilitate the brainstorming process.

4. Mental maps

A mental map helps you get your thoughts about what might be causing a workplace issue out of your head and onto a shared digital space.

Because mental maps mirror the way our brains take in and analyze new information, using them to describe your theories visually will help you and your team work through and test those thought models.

5. Idea maps

Idea maps let you take advantage of a wide assortment of colors and images to lay down and organize your scattered thought process. Idea maps are ideal brainstorming tools because they allow you to present and explore ideas about the best way to solve a problem collaboratively, and with a shared sense of enthusiasm for outside-the-box thinking.

6. Concept maps

Concept maps are one of the best ways to shape your thoughts around a potential solution because they let you create interlinked, visual representations of intricate concepts.

By laying out your suggested problem-solving process digitally – and using lines to form and define relationship connections – your group will be able to see how each piece of the solution puzzle connects with another.

Problem solving software solutions

Problem solving software is the best way to take advantage of multiple problem solving tools in one platform. While some software programs are geared toward specific industries or processes – like manufacturing or customer relationship management, for example – others, like MindManager , are purpose-built to work across multiple trades, departments, and teams.

Here are three problem-solving software examples.

7. Layered process audit software

Layered process audits (LPAs) help companies oversee production processes and keep an eye on the cost and quality of the goods they create. Dedicated LPA software makes problem solving easier for manufacturers because it helps them see where costly leaks are occurring and allows all levels of management to get involved in repairing those leaks.

8. Charting software

Charting software comes in all shapes and sizes to fit a variety of business sectors. Pareto charts, for example, combine bar charts with line graphs so companies can compare different problems or contributing factors to determine their frequency, cost, and significance. Charting software is often used in marketing, where a variety of bar charts and X-Y axis diagrams make it possible to display and examine competitor profiles, customer segmentation, and sales trends.

9. MindManager

No matter where you work, or what your problem-solving role looks like, MindManager is a problem solving software that will make your team more productive in figuring out why a process, plan, or project isn’t working the way it should.

Once you know why an obstruction, shortfall, or difficulty exists, you can use MindManager’s wide range of brainstorming and problem mapping diagrams to:

• Find the most promising way to correct the situation
• Activate your chosen solution, and
• Conduct regular checks to make sure your repair work is sustainable

MindManager is the ultimate problem solving software.

Not only is it versatile enough to use as your go-to system for puzzling out all types of workplace problems, MindManager’s built-in forecasting tools, timeline charts, and warning indicators let you plan, implement, and monitor your solutions.

By allowing your group to work together more effectively to break down problems, uncover solutions, and rebuild processes and workflows, MindManager’s versatile collection of problem solving tools will help make everyone on your team a more efficient problem solver.

Download a free trial today to get started!

Ready to take the next step?

MindManager helps boost collaboration and productivity among remote and hybrid teams to achieve better results, faster.

Why choose MindManager?

MindManager® helps individuals, teams, and enterprises bring greater clarity and structure to plans, projects, and processes. It provides visual productivity tools and mind mapping software to help take you and your organization to where you want to be.

Explore MindManager

• SUGGESTED TOPICS
• The Magazine
• Newsletters
• Managing Yourself
• Managing Teams
• Work-life Balance
• The Big Idea
• Data & Visuals
• Reading Lists
• Case Selections
• HBR Learning
• Topic Feeds
• Account Settings
• Email Preferences

Struggling to Solve a Problem? Try Reframing It.

• Daniel Markovitz

The way you describe an issue will determine how you address it.

How you frame your problem will influence how you solve it. Therefore, the words you choose to describe the issue are critically important. In fact, if you’re struggling to generate effective solutions, you might change the way you’ve phrased the problem. Specifically, ask yourself two questions, First, what’s the subject? A problem statement focused on employees will generate different solutions than one that’s focused on projects or dollars. Second, how do you measure the problem? The metric you use to define success or failure will have a large influence on the solutions you come up with. So next time you’re faced with a problem, and perhaps you’re not finding a solution, try rewriting the statement. You’ll likely find that a small change of words can lead to a big change in your perspective.

Experts in problem solving emphasize the importance of deeply understanding the problem before implementing countermeasures. And many cite Charles Kettering’s maxim that “A problem well-framed is a problem half-solved.” But what, precisely, is a “well-framed” problem? I’ve written before about some of the obvious errors to avoid — couching a solution in the form of a problem, and relying on generalities instead of specifics.

• DM Daniel Markovitz  is president of Markovitz Consulting, a firm that makes organizations more profitable by improving operations and execution. He is a faculty member at the Lean Enterprise Institute and teaches at the Stanford University Continuing Studies Program. His newest book on better problem solving is  The Conclusion Trap .  

Partner Center

How to improve your problem solving skills and build effective problem solving strategies.

Design your next session with SessionLab

Join the 150,000+ facilitators 
using SessionLab.

Recommended Articles

A step-by-step guide to planning a workshop, 54 great online tools for workshops and meetings, how to create an unforgettable training session in 8 simple steps.

• 18 Free Facilitation Resources We Think You’ll Love

Effective problem solving is all about using the right process and following a plan tailored to the issue at hand. Recognizing your team or organization has an issue isn’t enough to come up with effective problem solving strategies. 

To truly understand a problem and develop appropriate solutions, you will want to follow a solid process, follow the necessary problem solving steps, and bring all of your problem solving skills to the table.   We’ll forst look at what problem solving strategies you can employ with your team when looking for a way to approach the process. We’ll then discuss the problem solving skills you need to be more effective at solving problems, complete with an activity from the SessionLab library you can use to develop that skill in your team.

Let’s get to it! 

Problem solving strategies

What skills do i need to be an effective problem solver, how can i improve my problem solving skills.

Problem solving strategies are methods of approaching and facilitating the process of problem-solving with a set of techniques , actions, and processes. Different strategies are more effective if you are trying to solve broad problems such as achieving higher growth versus more focused problems like, how do we improve our customer onboarding process?

Broadly, the problem solving steps outlined above should be included in any problem solving strategy though choosing where to focus your time and what approaches should be taken is where they begin to differ. You might find that some strategies ask for the problem identification to be done prior to the session or that everything happens in the course of a one day workshop.

The key similarity is that all good problem solving strategies are structured and designed. Four hours of open discussion is never going to be as productive as a four-hour workshop designed to lead a group through a problem solving process.

Good problem solving strategies are tailored to the team, organization and problem you will be attempting to solve. Here are some example problem solving strategies you can learn from or use to get started.

Use a workshop to lead a team through a group process

Often, the first step to solving problems or organizational challenges is bringing a group together effectively. Most teams have the tools, knowledge, and expertise necessary to solve their challenges – they just need some guidance in how to use leverage those skills and a structure and format that allows people to focus their energies.

Facilitated workshops are one of the most effective ways of solving problems of any scale. By designing and planning your workshop carefully, you can tailor the approach and scope to best fit the needs of your team and organization. 

Problem solving workshop

• Creating a bespoke, tailored process
• Tackling problems of any size
• Building in-house workshop ability and encouraging their use

Workshops are an effective strategy for solving problems. By using tried and test facilitation techniques and methods, you can design and deliver a workshop that is perfectly suited to the unique variables of your organization. You may only have the capacity for a half-day workshop and so need a problem solving process to match. 

By using our session planner tool and importing methods from our library of 700+ facilitation techniques, you can create the right problem solving workshop for your team. It might be that you want to encourage creative thinking or look at things from a new angle to unblock your groups approach to problem solving. By tailoring your workshop design to the purpose, you can help ensure great results.

One of the main benefits of a workshop is the structured approach to problem solving. Not only does this mean that the workshop itself will be successful, but many of the methods and techniques will help your team improve their working processes outside of the workshop. 

We believe that workshops are one of the best tools you can use to improve the way your team works together. Start with a problem solving workshop and then see what team building, culture or design workshops can do for your organization!

Run a design sprint

Great for: 

• aligning large, multi-discipline teams
• quickly designing and testing solutions
• tackling large, complex organizational challenges and breaking them down into smaller tasks

By using design thinking principles and methods, a design sprint is a great way of identifying, prioritizing and prototyping solutions to long term challenges that can help solve major organizational problems with quick action and measurable results.

Some familiarity with design thinking is useful, though not integral, and this strategy can really help a team align if there is some discussion around which problems should be approached first. 

The stage-based structure of the design sprint is also very useful for teams new to design thinking.  The inspiration phase, where you look to competitors that have solved your problem, and the rapid prototyping and testing phases are great for introducing new concepts that will benefit a team in all their future work. 

It can be common for teams to look inward for solutions and so looking to the market for solutions you can iterate on can be very productive. Instilling an agile prototyping and testing mindset can also be great when helping teams move forwards – generating and testing solutions quickly can help save time in the long run and is also pretty exciting!

Break problems down into smaller issues

Organizational challenges and problems are often complicated and large scale in nature. Sometimes, trying to resolve such an issue in one swoop is simply unachievable or overwhelming. Try breaking down such problems into smaller issues that you can work on step by step. You may not be able to solve the problem of churning customers off the bat, but you can work with your team to identify smaller effort but high impact elements and work on those first.

This problem solving strategy can help a team generate momentum, prioritize and get some easy wins. It’s also a great strategy to employ with teams who are just beginning to learn how to approach the problem solving process. If you want some insight into a way to employ this strategy, we recommend looking at our design sprint template below!

Use guiding frameworks or try new methodologies

Some problems are best solved by introducing a major shift in perspective or by using new methodologies that encourage your team to think differently.

Props and tools such as Methodkit , which uses a card-based toolkit for facilitation, or Lego Serious Play can be great ways to engage your team and find an inclusive, democratic problem solving strategy. Remember that play and creativity are great tools for achieving change and whatever the challenge, engaging your participants can be very effective where other strategies may have failed.

LEGO Serious Play

• Improving core problem solving skills
• Thinking outside of the box
• Encouraging creative solutions

LEGO Serious Play is a problem solving methodology designed to get participants thinking differently by using 3D models and kinesthetic learning styles. By physically building LEGO models based on questions and exercises, participants are encouraged to think outside of the box and create their own responses. 

Collaborate LEGO Serious Play exercises are also used to encourage communication and build problem solving skills in a group. By using this problem solving process, you can often help different kinds of learners and personality types contribute and unblock organizational problems with creative thinking. 

Problem solving strategies like LEGO Serious Play are super effective at helping a team solve more skills-based problems such as communication between teams or a lack of creative thinking. Some problems are not suited to LEGO Serious Play and require a different problem solving strategy.

Card Decks and Method Kits

• New facilitators or non-facilitators 
• Approaching difficult subjects with a simple, creative framework
• Engaging those with varied learning styles

Card decks and method kids are great tools for those new to facilitation or for whom facilitation is not the primary role. Card decks such as the emotional culture deck can be used for complete workshops and in many cases, can be used right out of the box. Methodkit has a variety of kits designed for scenarios ranging from personal development through to personas and global challenges so you can find the right deck for your particular needs.

Having an easy to use framework that encourages creativity or a new approach can take some of the friction or planning difficulties out of the workshop process and energize a team in any setting. Simplicity is the key with these methods. By ensuring everyone on your team can get involved and engage with the process as quickly as possible can really contribute to the success of your problem solving strategy.

Source external advice

Looking to peers, experts and external facilitators can be a great way of approaching the problem solving process. Your team may not have the necessary expertise, insights of experience to tackle some issues, or you might simply benefit from a fresh perspective. Some problems may require bringing together an entire team, and coaching managers or team members individually might be the right approach. Remember that not all problems are best resolved in the same manner.

If you’re a solo entrepreneur, peer groups, coaches and mentors can also be invaluable at not only solving specific business problems, but in providing a support network for resolving future challenges. One great approach is to join a Mastermind Group and link up with like-minded individuals and all grow together. Remember that however you approach the sourcing of external advice, do so thoughtfully, respectfully and honestly. Reciprocate where you can and prepare to be surprised by just how kind and helpful your peers can be!

Mastermind Group

• Solo entrepreneurs or small teams with low capacity
• Peer learning and gaining outside expertise
• Getting multiple external points of view quickly

Problem solving in large organizations with lots of skilled team members is one thing, but how about if you work for yourself or in a very small team without the capacity to get the most from a design sprint or LEGO Serious Play session? 

A mastermind group – sometimes known as a peer advisory board – is where a group of people come together to support one another in their own goals, challenges, and businesses. Each participant comes to the group with their own purpose and the other members of the group will help them create solutions, brainstorm ideas, and support one another. 

Mastermind groups are very effective in creating an energized, supportive atmosphere that can deliver meaningful results. Learning from peers from outside of your organization or industry can really help unlock new ways of thinking and drive growth. Access to the experience and skills of your peers can be invaluable in helping fill the gaps in your own ability, particularly in young companies.

A mastermind group is a great solution for solo entrepreneurs, small teams, or for organizations that feel that external expertise or fresh perspectives will be beneficial for them. It is worth noting that Mastermind groups are often only as good as the participants and what they can bring to the group. Participants need to be committed, engaged and understand how to work in this context. 

Coaching and mentoring

• Focused learning and development
• Filling skills gaps
• Working on a range of challenges over time

Receiving advice from a business coach or building a mentor/mentee relationship can be an effective way of resolving certain challenges. The one-to-one format of most coaching and mentor relationships can really help solve the challenges those individuals are having and benefit the organization as a result.

A great mentor can be invaluable when it comes to spotting potential problems before they arise and coming to understand a mentee very well has a host of other business benefits. You might run an internal mentorship program to help develop your team’s problem solving skills and strategies or as part of a large learning and development program. External coaches can also be an important part of your problem solving strategy, filling skills gaps for your management team or helping with specific business issues. 

Now we’ve explored the problem solving process and the steps you will want to go through in order to have an effective session, let’s look at the skills you and your team need to be more effective problem solvers.

Problem solving skills are highly sought after, whatever industry or team you work in. Organizations are keen to employ people who are able to approach problems thoughtfully and find strong, realistic solutions. Whether you are a facilitator , a team leader or a developer, being an effective problem solver is a skill you’ll want to develop.

Problem solving skills form a whole suite of techniques and approaches that an individual uses to not only identify problems but to discuss them productively before then developing appropriate solutions.

Here are some of the most important problem solving skills everyone from executives to junior staff members should learn. We’ve also included an activity or exercise from the SessionLab library that can help you and your team develop that skill. 

If you’re running a workshop or training session to try and improve problem solving skills in your team, try using these methods to supercharge your process!

Active listening

Active listening is one of the most important skills anyone who works with people can possess. In short, active listening is a technique used to not only better understand what is being said by an individual, but also to be more aware of the underlying message the speaker is trying to convey. When it comes to problem solving, active listening is integral for understanding the position of every participant and to clarify the challenges, ideas and solutions they bring to the table.

Some active listening skills include:

• Paying complete attention to the speaker.
• Removing distractions.
• Avoid interruption.
• Taking the time to fully understand before preparing a rebuttal.
• Responding respectfully and appropriately.
• Demonstrate attentiveness and positivity with an open posture, making eye contact with the speaker, smiling and nodding if appropriate. Show that you are listening and encourage them to continue.
• Be aware of and respectful of feelings. Judge the situation and respond appropriately. You can disagree without being disrespectful.   
• Observe body language. 
• Paraphrase what was said in your own words, either mentally or verbally.
• Remain neutral. 
• Reflect and take a moment before responding.
• Ask deeper questions based on what is said and clarify points where necessary.   

Active Listening   #hyperisland   #skills   #active listening   #remote-friendly   This activity supports participants to reflect on a question and generate their own solutions using simple principles of active listening and peer coaching. It’s an excellent introduction to active listening but can also be used with groups that are already familiar with it. Participants work in groups of three and take turns being: “the subject”, the listener, and the observer.

Analytical skills

All problem solving models require strong analytical skills, particularly during the beginning of the process and when it comes to analyzing how solutions have performed.

Analytical skills are primarily focused on performing an effective analysis by collecting, studying and parsing data related to a problem or opportunity. 

It often involves spotting patterns, being able to see things from different perspectives and using observable facts and data to make suggestions or produce insight. 

Analytical skills are also important at every stage of the problem solving process and by having these skills, you can ensure that any ideas or solutions you create or backed up analytically and have been sufficiently thought out.

Nine Whys   #innovation   #issue analysis   #liberating structures   With breathtaking simplicity, you can rapidly clarify for individuals and a group what is essentially important in their work. You can quickly reveal when a compelling purpose is missing in a gathering and avoid moving forward without clarity. When a group discovers an unambiguous shared purpose, more freedom and more responsibility are unleashed. You have laid the foundation for spreading and scaling innovations with fidelity.

Collaboration

Trying to solve problems on your own is difficult. Being able to collaborate effectively, with a free exchange of ideas, to delegate and be a productive member of a team is hugely important to all problem solving strategies.

Remember that whatever your role, collaboration is integral, and in a problem solving process, you are all working together to find the best solution for everyone. 

Marshmallow challenge with debriefing   #teamwork   #team   #leadership   #collaboration   In eighteen minutes, teams must build the tallest free-standing structure out of 20 sticks of spaghetti, one yard of tape, one yard of string, and one marshmallow. The marshmallow needs to be on top. The Marshmallow Challenge was developed by Tom Wujec, who has done the activity with hundreds of groups around the world. Visit the Marshmallow Challenge website for more information. This version has an extra debriefing question added with sample questions focusing on roles within the team.

Communication  

Being an effective communicator means being empathetic, clear and succinct, asking the right questions, and demonstrating active listening skills throughout any discussion or meeting. 

In a problem solving setting, you need to communicate well in order to progress through each stage of the process effectively. As a team leader, it may also fall to you to facilitate communication between parties who may not see eye to eye. Effective communication also means helping others to express themselves and be heard in a group.

Bus Trip   #feedback   #communication   #appreciation   #closing   #thiagi   #team   This is one of my favourite feedback games. I use Bus Trip at the end of a training session or a meeting, and I use it all the time. The game creates a massive amount of energy with lots of smiles, laughs, and sometimes even a teardrop or two.

Creative problem solving skills can be some of the best tools in your arsenal. Thinking creatively, being able to generate lots of ideas and come up with out of the box solutions is useful at every step of the process. 

The kinds of problems you will likely discuss in a problem solving workshop are often difficult to solve, and by approaching things in a fresh, creative manner, you can often create more innovative solutions.

Having practical creative skills is also a boon when it comes to problem solving. If you can help create quality design sketches and prototypes in record time, it can help bring a team to alignment more quickly or provide a base for further iteration.

The paper clip method   #sharing   #creativity   #warm up   #idea generation   #brainstorming   The power of brainstorming. A training for project leaders, creativity training, and to catalyse getting new solutions.

Critical thinking

Critical thinking is one of the fundamental problem solving skills you’ll want to develop when working on developing solutions. Critical thinking is the ability to analyze, rationalize and evaluate while being aware of personal bias, outlying factors and remaining open-minded.

Defining and analyzing problems without deploying critical thinking skills can mean you and your team go down the wrong path. Developing solutions to complex issues requires critical thinking too – ensuring your team considers all possibilities and rationally evaluating them. 

Agreement-Certainty Matrix   #issue analysis   #liberating structures   #problem solving   You can help individuals or groups avoid the frequent mistake of trying to solve a problem with methods that are not adapted to the nature of their challenge. The combination of two questions makes it possible to easily sort challenges into four categories: simple, complicated, complex , and chaotic .  A problem is simple when it can be solved reliably with practices that are easy to duplicate.  It is complicated when experts are required to devise a sophisticated solution that will yield the desired results predictably.  A problem is complex when there are several valid ways to proceed but outcomes are not predictable in detail.  Chaotic is when the context is too turbulent to identify a path forward.  A loose analogy may be used to describe these differences: simple is like following a recipe, complicated like sending a rocket to the moon, complex like raising a child, and chaotic is like the game “Pin the Tail on the Donkey.”  The Liberating Structures Matching Matrix in Chapter 5 can be used as the first step to clarify the nature of a challenge and avoid the mismatches between problems and solutions that are frequently at the root of chronic, recurring problems.

Data analysis 

Though it shares lots of space with general analytical skills, data analysis skills are something you want to cultivate in their own right in order to be an effective problem solver.

Being good at data analysis doesn’t just mean being able to find insights from data, but also selecting the appropriate data for a given issue, interpreting it effectively and knowing how to model and present that data. Depending on the problem at hand, it might also include a working knowledge of specific data analysis tools and procedures. 

Having a solid grasp of data analysis techniques is useful if you’re leading a problem solving workshop but if you’re not an expert, don’t worry. Bring people into the group who has this skill set and help your team be more effective as a result.

Decision making

All problems need a solution and all solutions require that someone make the decision to implement them. Without strong decision making skills, teams can become bogged down in discussion and less effective as a result. 

Making decisions is a key part of the problem solving process. It’s important to remember that decision making is not restricted to the leadership team. Every staff member makes decisions every day and developing these skills ensures that your team is able to solve problems at any scale. Remember that making decisions does not mean leaping to the first solution but weighing up the options and coming to an informed, well thought out solution to any given problem that works for the whole team.

Lightning Decision Jam (LDJ)   #action   #decision making   #problem solving   #issue analysis   #innovation   #design   #remote-friendly   The problem with anything that requires creative thinking is that it’s easy to get lost—lose focus and fall into the trap of having useless, open-ended, unstructured discussions. Here’s the most effective solution I’ve found: Replace all open, unstructured discussion with a clear process. What to use this exercise for: Anything which requires a group of people to make decisions, solve problems or discuss challenges. It’s always good to frame an LDJ session with a broad topic, here are some examples: The conversion flow of our checkout Our internal design process How we organise events Keeping up with our competition Improving sales flow

Dependability

Most complex organizational problems require multiple people to be involved in delivering the solution. Ensuring that the team and organization can depend on you to take the necessary actions and communicate where necessary is key to ensuring problems are solved effectively.

Being dependable also means working to deadlines and to brief. It is often a matter of creating trust in a team so that everyone can depend on one another to complete the agreed actions in the agreed time frame so that the team can move forward together. Being undependable can create problems of friction and can limit the effectiveness of your solutions so be sure to bear this in mind throughout a project. 

Team Purpose & Culture   #team   #hyperisland   #culture   #remote-friendly   This is an essential process designed to help teams define their purpose (why they exist) and their culture (how they work together to achieve that purpose). Defining these two things will help any team to be more focused and aligned. With support of tangible examples from other companies, the team members work as individuals and a group to codify the way they work together. The goal is a visual manifestation of both the purpose and culture that can be put up in the team’s work space.

Emotional intelligence

Emotional intelligence is an important skill for any successful team member, whether communicating internally or with clients or users. In the problem solving process, emotional intelligence means being attuned to how people are feeling and thinking, communicating effectively and being self-aware of what you bring to a room. 

There are often differences of opinion when working through problem solving processes, and it can be easy to let things become impassioned or combative. Developing your emotional intelligence means being empathetic to your colleagues and managing your own emotions throughout the problem and solution process. Be kind, be thoughtful and put your points across care and attention. 

Being emotionally intelligent is a skill for life and by deploying it at work, you can not only work efficiently but empathetically. Check out the emotional culture workshop template for more!

Facilitation

As we’ve clarified in our facilitation skills post, facilitation is the art of leading people through processes towards agreed-upon objectives in a manner that encourages participation, ownership, and creativity by all those involved. While facilitation is a set of interrelated skills in itself, the broad definition of facilitation can be invaluable when it comes to problem solving. Leading a team through a problem solving process is made more effective if you improve and utilize facilitation skills – whether you’re a manager, team leader or external stakeholder.

The Six Thinking Hats   #creative thinking   #meeting facilitation   #problem solving   #issue resolution   #idea generation   #conflict resolution   The Six Thinking Hats are used by individuals and groups to separate out conflicting styles of thinking. They enable and encourage a group of people to think constructively together in exploring and implementing change, rather than using argument to fight over who is right and who is wrong.

Flexibility 

Being flexible is a vital skill when it comes to problem solving. This does not mean immediately bowing to pressure or changing your opinion quickly: instead, being flexible is all about seeing things from new perspectives, receiving new information and factoring it into your thought process.

Flexibility is also important when it comes to rolling out solutions. It might be that other organizational projects have greater priority or require the same resources as your chosen solution. Being flexible means understanding needs and challenges across the team and being open to shifting or arranging your own schedule as necessary. Again, this does not mean immediately making way for other projects. It’s about articulating your own needs, understanding the needs of others and being able to come to a meaningful compromise.

The Creativity Dice   #creativity   #problem solving   #thiagi   #issue analysis   Too much linear thinking is hazardous to creative problem solving. To be creative, you should approach the problem (or the opportunity) from different points of view. You should leave a thought hanging in mid-air and move to another. This skipping around prevents premature closure and lets your brain incubate one line of thought while you consciously pursue another.

Working in any group can lead to unconscious elements of groupthink or situations in which you may not wish to be entirely honest. Disagreeing with the opinions of the executive team or wishing to save the feelings of a coworker can be tricky to navigate, but being honest is absolutely vital when to comes to developing effective solutions and ensuring your voice is heard. 

Remember that being honest does not mean being brutally candid. You can deliver your honest feedback and opinions thoughtfully and without creating friction by using other skills such as emotional intelligence. 

Explore your Values   #hyperisland   #skills   #values   #remote-friendly   Your Values is an exercise for participants to explore what their most important values are. It’s done in an intuitive and rapid way to encourage participants to follow their intuitive feeling rather than over-thinking and finding the “correct” values. It is a good exercise to use to initiate reflection and dialogue around personal values.

Initiative 

The problem solving process is multi-faceted and requires different approaches at certain points of the process. Taking initiative to bring problems to the attention of the team, collect data or lead the solution creating process is always valuable. You might even roadtest your own small scale solutions or brainstorm before a session. Taking initiative is particularly effective if you have good deal of knowledge in that area or have ownership of a particular project and want to get things kickstarted.

That said, be sure to remember to honor the process and work in service of the team. If you are asked to own one part of the problem solving process and you don’t complete that task because your initiative leads you to work on something else, that’s not an effective method of solving business challenges.

15% Solutions   #action   #liberating structures   #remote-friendly   You can reveal the actions, however small, that everyone can do immediately. At a minimum, these will create momentum, and that may make a BIG difference.  15% Solutions show that there is no reason to wait around, feel powerless, or fearful. They help people pick it up a level. They get individuals and the group to focus on what is within their discretion instead of what they cannot change.  With a very simple question, you can flip the conversation to what can be done and find solutions to big problems that are often distributed widely in places not known in advance. Shifting a few grains of sand may trigger a landslide and change the whole landscape.

Impartiality

A particularly useful problem solving skill for product owners or managers is the ability to remain impartial throughout much of the process. In practice, this means treating all points of view and ideas brought forward in a meeting equally and ensuring that your own areas of interest or ownership are not favored over others. 

There may be a stage in the process where a decision maker has to weigh the cost and ROI of possible solutions against the company roadmap though even then, ensuring that the decision made is based on merit and not personal opinion. 

Empathy map   #frame insights   #create   #design   #issue analysis   An empathy map is a tool to help a design team to empathize with the people they are designing for. You can make an empathy map for a group of people or for a persona. To be used after doing personas when more insights are needed.

Being a good leader means getting a team aligned, energized and focused around a common goal. In the problem solving process, strong leadership helps ensure that the process is efficient, that any conflicts are resolved and that a team is managed in the direction of success.

It’s common for managers or executives to assume this role in a problem solving workshop, though it’s important that the leader maintains impartiality and does not bulldoze the group in a particular direction. Remember that good leadership means working in service of the purpose and team and ensuring the workshop is a safe space for employees of any level to contribute. Take a look at our leadership games and activities post for more exercises and methods to help improve leadership in your organization.

Leadership Pizza   #leadership   #team   #remote-friendly   This leadership development activity offers a self-assessment framework for people to first identify what skills, attributes and attitudes they find important for effective leadership, and then assess their own development and initiate goal setting.

In the context of problem solving, mediation is important in keeping a team engaged, happy and free of conflict. When leading or facilitating a problem solving workshop, you are likely to run into differences of opinion. Depending on the nature of the problem, certain issues may be brought up that are emotive in nature. 

Being an effective mediator means helping those people on either side of such a divide are heard, listen to one another and encouraged to find common ground and a resolution. Mediating skills are useful for leaders and managers in many situations and the problem solving process is no different.

Conflict Responses   #hyperisland   #team   #issue resolution   A workshop for a team to reflect on past conflicts, and use them to generate guidelines for effective conflict handling. The workshop uses the Thomas-Killman model of conflict responses to frame a reflective discussion. Use it to open up a discussion around conflict with a team.

Planning 

Solving organizational problems is much more effective when following a process or problem solving model. Planning skills are vital in order to structure, deliver and follow-through on a problem solving workshop and ensure your solutions are intelligently deployed.

Planning skills include the ability to organize tasks and a team, plan and design the process and take into account any potential challenges. Taking the time to plan carefully can save time and frustration later in the process and is valuable for ensuring a team is positioned for success.

3 Action Steps   #hyperisland   #action   #remote-friendly   This is a small-scale strategic planning session that helps groups and individuals to take action toward a desired change. It is often used at the end of a workshop or programme. The group discusses and agrees on a vision, then creates some action steps that will lead them towards that vision. The scope of the challenge is also defined, through discussion of the helpful and harmful factors influencing the group.

Prioritization

As organisations grow, the scale and variation of problems they face multiplies. Your team or is likely to face numerous challenges in different areas and so having the skills to analyze and prioritize becomes very important, particularly for those in leadership roles.

A thorough problem solving process is likely to deliver multiple solutions and you may have several different problems you wish to solve simultaneously. Prioritization is the ability to measure the importance, value, and effectiveness of those possible solutions and choose which to enact and in what order. The process of prioritization is integral in ensuring the biggest challenges are addressed with the most impactful solutions.

Impact and Effort Matrix   #gamestorming   #decision making   #action   #remote-friendly   In this decision-making exercise, possible actions are mapped based on two factors: effort required to implement and potential impact. Categorizing ideas along these lines is a useful technique in decision making, as it obliges contributors to balance and evaluate suggested actions before committing to them.

• Project management

Some problem solving skills are utilized in a workshop or ideation phases, while others come in useful when it comes to decision making. Overseeing an entire problem solving process and ensuring its success requires strong project management skills. 

While project management incorporates many of the other skills listed here, it is important to note the distinction of considering all of the factors of a project and managing them successfully. Being able to negotiate with stakeholders, manage tasks, time and people, consider costs and ROI, and tie everything together is massively helpful when going through the problem solving process. 

Record keeping

Working out meaningful solutions to organizational challenges is only one part of the process.  Thoughtfully documenting and keeping records of each problem solving step for future consultation is important in ensuring efficiency and meaningful change. 

For example, some problems may be lower priority than others but can be revisited in the future. If the team has ideated on solutions and found some are not up to the task, record those so you can rule them out and avoiding repeating work. Keeping records of the process also helps you improve and refine your problem solving model next time around!

Personal Kanban   #gamestorming   #action   #agile   #project planning   Personal Kanban is a tool for organizing your work to be more efficient and productive. It is based on agile methods and principles.

• Research skills

Conducting research to support both the identification of problems and the development of appropriate solutions is important for an effective process. Knowing where to go to collect research, how to conduct research efficiently, and identifying pieces of research are relevant are all things a good researcher can do well. 

In larger groups, not everyone has to demonstrate this ability in order for a problem solving workshop to be effective. That said, having people with research skills involved in the process, particularly if they have existing area knowledge, can help ensure the solutions that are developed with data that supports their intention. Remember that being able to deliver the results of research efficiently and in a way the team can easily understand is also important. The best data in the world is only as effective as how it is delivered and interpreted.

Customer experience map   #ideation   #concepts   #research   #design   #issue analysis   #remote-friendly   Customer experience mapping is a method of documenting and visualizing the experience a customer has as they use the product or service. It also maps out their responses to their experiences. To be used when there is a solution (even in a conceptual stage) that can be analyzed.

Risk management

Managing risk is an often overlooked part of the problem solving process. Solutions are often developed with the intention of reducing exposure to risk or solving issues that create risk but sometimes, great solutions are more experimental in nature and as such, deploying them needs to be carefully considered. 

Managing risk means acknowledging that there may be risks associated with more out of the box solutions or trying new things, but that this must be measured against the possible benefits and other organizational factors. 

Be informed, get the right data and stakeholders in the room and you can appropriately factor risk into your decision making process. 

Decisions, Decisions…   #communication   #decision making   #thiagi   #action   #issue analysis   When it comes to decision-making, why are some of us more prone to take risks while others are risk-averse? One explanation might be the way the decision and options were presented.  This exercise, based on Kahneman and Tversky’s classic study , illustrates how the framing effect influences our judgement and our ability to make decisions . The participants are divided into two groups. Both groups are presented with the same problem and two alternative programs for solving them. The two programs both have the same consequences but are presented differently. The debriefing discussion examines how the framing of the program impacted the participant’s decision.

Team-building 

No single person is as good at problem solving as a team. Building an effective team and helping them come together around a common purpose is one of the most important problem solving skills, doubly so for leaders. By bringing a team together and helping them work efficiently, you pave the way for team ownership of a problem and the development of effective solutions. 

In a problem solving workshop, it can be tempting to jump right into the deep end, though taking the time to break the ice, energize the team and align them with a game or exercise will pay off over the course of the day.

Remember that you will likely go through the problem solving process multiple times over an organization’s lifespan and building a strong team culture will make future problem solving more effective. It’s also great to work with people you know, trust and have fun with. Working on team building in and out of the problem solving process is a hallmark of successful teams that can work together to solve business problems.

9 Dimensions Team Building Activity   #ice breaker   #teambuilding   #team   #remote-friendly   9 Dimensions is a powerful activity designed to build relationships and trust among team members. There are 2 variations of this icebreaker. The first version is for teams who want to get to know each other better. The second version is for teams who want to explore how they are working together as a team.

Time management 

The problem solving process is designed to lead a team from identifying a problem through to delivering a solution and evaluating its effectiveness. Without effective time management skills or timeboxing of tasks, it can be easy for a team to get bogged down or be inefficient.

By using a problem solving model and carefully designing your workshop, you can allocate time efficiently and trust that the process will deliver the results you need in a good timeframe.

Time management also comes into play when it comes to rolling out solutions, particularly those that are experimental in nature. Having a clear timeframe for implementing and evaluating solutions is vital for ensuring their success and being able to pivot if necessary.

Improving your skills at problem solving is often a career-long pursuit though there are methods you can use to make the learning process more efficient and to supercharge your problem solving skillset.

Remember that the skills you need to be a great problem solver have a large overlap with those skills you need to be effective in any role. Investing time and effort to develop your active listening or critical thinking skills is valuable in any context. Here are 7 ways to improve your problem solving skills.

Share best practices

Remember that your team is an excellent source of skills, wisdom, and techniques and that you should all take advantage of one another where possible. Best practices that one team has for solving problems, conducting research or making decisions should be shared across the organization. If you have in-house staff that have done active listening training or are data analysis pros, have them lead a training session. 

Your team is one of your best resources. Create space and internal processes for the sharing of skills so that you can all grow together. 

Ask for help and attend training

Once you’ve figured out you have a skills gap, the next step is to take action to fill that skills gap. That might be by asking your superior for training or coaching, or liaising with team members with that skill set. You might even attend specialized training for certain skills – active listening or critical thinking, for example, are business-critical skills that are regularly offered as part of a training scheme.

Whatever method you choose, remember that taking action of some description is necessary for growth. Whether that means practicing, getting help, attending training or doing some background reading, taking active steps to improve your skills is the way to go.

Learn a process 

Problem solving can be complicated, particularly when attempting to solve large problems for the first time. Using a problem solving process helps give structure to your problem solving efforts and focus on creating outcomes, rather than worrying about the format. 

Tools such as the seven-step problem solving process above are effective because not only do they feature steps that will help a team solve problems, they also develop skills along the way. Each step asks for people to engage with the process using different skills and in doing so, helps the team learn and grow together. Group processes of varying complexity and purpose can also be found in the SessionLab library of facilitation techniques . Using a tried and tested process and really help ease the learning curve for both those leading such a process, as well as those undergoing the purpose.

Effective teams make decisions about where they should and shouldn’t expend additional effort. By using a problem solving process, you can focus on the things that matter, rather than stumbling towards a solution haphazardly. 

Create a feedback loop

Some skills gaps are more obvious than others. It’s possible that your perception of your active listening skills differs from those of your colleagues. 

It’s valuable to create a system where team members can provide feedback in an ordered and friendly manner so they can all learn from one another. Only by identifying areas of improvement can you then work to improve them. 

Remember that feedback systems require oversight and consideration so that they don’t turn into a place to complain about colleagues. Design the system intelligently so that you encourage the creation of learning opportunities, rather than encouraging people to list their pet peeves.

While practice might not make perfect, it does make the problem solving process easier. If you are having trouble with critical thinking, don’t shy away from doing it. Get involved where you can and stretch those muscles as regularly as possible. 

Problem solving skills come more naturally to some than to others and that’s okay. Take opportunities to get involved and see where you can practice your skills in situations outside of a workshop context. Try collaborating in other circumstances at work or conduct data analysis on your own projects. You can often develop those skills you need for problem solving simply by doing them. Get involved!

Use expert exercises and methods

Learn from the best. Our library of 700+ facilitation techniques is full of activities and methods that help develop the skills you need to be an effective problem solver. Check out our templates to see how to approach problem solving and other organizational challenges in a structured and intelligent manner.

There is no single approach to improving problem solving skills, but by using the techniques employed by others you can learn from their example and develop processes that have seen proven results. 

Try new ways of thinking and change your mindset

Using tried and tested exercises that you know well can help deliver results, but you do run the risk of missing out on the learning opportunities offered by new approaches. As with the problem solving process, changing your mindset can remove blockages and be used to develop your problem solving skills.

Most teams have members with mixed skill sets and specialties. Mix people from different teams and share skills and different points of view. Teach your customer support team how to use design thinking methods or help your developers with conflict resolution techniques. Try switching perspectives with facilitation techniques like Flip It! or by using new problem solving methodologies or models. Give design thinking, liberating structures or lego serious play a try if you want to try a new approach. You will find that framing problems in new ways and using existing skills in new contexts can be hugely useful for personal development and improving your skillset. It’s also a lot of fun to try new things. Give it a go!

Encountering business challenges and needing to find appropriate solutions is not unique to your organization. Lots of very smart people have developed methods, theories and approaches to help develop problem solving skills and create effective solutions. Learn from them!

Books like The Art of Thinking Clearly , Think Smarter, or Thinking Fast, Thinking Slow are great places to start, though it’s also worth looking at blogs related to organizations facing similar problems to yours, or browsing for success stories. Seeing how Dropbox massively increased growth and working backward can help you see the skills or approach you might be lacking to solve that same problem. Learning from others by reading their stories or approaches can be time-consuming but ultimately rewarding.

A tired, distracted mind is not in the best position to learn new skills. It can be tempted to burn the candle at both ends and develop problem solving skills outside of work. Absolutely use your time effectively and take opportunities for self-improvement, though remember that rest is hugely important and that without letting your brain rest, you cannot be at your most effective. 

Creating distance between yourself and the problem you might be facing can also be useful. By letting an idea sit, you can find that a better one presents itself or you can develop it further. Take regular breaks when working and create a space for downtime. Remember that working smarter is preferable to working harder and that self-care is important for any effective learning or improvement process.

Want to design better group processes?

Over to you

Now we’ve explored some of the key problem solving skills and the problem solving steps necessary for an effective process, you’re ready to begin developing more effective solutions and leading problem solving workshops.

Need more inspiration? Check out our post on problem solving activities you can use when guiding a group towards a great solution in your next workshop or meeting. Have questions? Did you have a great problem solving technique you use with your team? Get in touch in the comments below. We’d love to chat!

Leave a Comment Cancel reply

Your email address will not be published. Required fields are marked *

Going from a mere idea to a workshop that delivers results for your clients can feel like a daunting task. In this piece, we will shine a light on all the work behind the scenes and help you learn how to plan a workshop from start to finish. On a good day, facilitation can feel like effortless magic, but that is mostly the result of backstage work, foresight, and a lot of careful planning. Read on to learn a step-by-step approach to breaking the process of planning a workshop into small, manageable chunks.  The flow starts with the first meeting with a client to define the purposes of a workshop.…

Effective online tools are a necessity for smooth and engaging virtual workshops and meetings. But how do you choose the right ones? Do you sometimes feel that the good old pen and paper or MS Office toolkit and email leaves you struggling to stay on top of managing and delivering your workshop? Fortunately, there are plenty of great workshop tools to make your life easier when you need to facilitate a meeting and lead workshops. In this post, we’ll share our favorite online tools you can use to make your life easier and run better workshops and meetings. In fact, there are plenty of free online workshop tools and meeting…

How does learning work? A clever 9-year-old once told me: “I know I am learning something new when I am surprised.” The science of adult learning tells us that, in order to learn new skills (which, unsurprisingly, is harder for adults to do than kids) grown-ups need to first get into a specific headspace.  In a business, this approach is often employed in a training session where employees learn new skills or work on professional development. But how do you ensure your training is effective? In this guide, we'll explore how to create an effective training session plan and run engaging training sessions. As team leader, project manager, or consultant,…

Design your next workshop with SessionLab

Join the 150,000 facilitators using SessionLab

Sign up for free

• Book a Demo

17 Smart Problem-Solving Strategies: Master Complex Problems

• March 3, 2024
• Productivity
• 25 min read

Struggling to overcome challenges in your life? We all face problems, big and small, on a regular basis.

So how do you tackle them effectively? What are some key problem-solving strategies and skills that can guide you?

Effective problem-solving requires breaking issues down logically, generating solutions creatively, weighing choices critically, and adapting plans flexibly based on outcomes. Useful strategies range from leveraging past solutions that have worked to visualizing problems through diagrams. Core skills include analytical abilities, innovative thinking, and collaboration.

Want to improve your problem-solving skills? Keep reading to find out 17 effective problem-solving strategies, key skills, common obstacles to watch for, and tips on improving your overall problem-solving skills.

Key Takeaways:

• Effective problem-solving requires breaking down issues logically, generating multiple solutions creatively, weighing choices critically, and adapting plans based on outcomes.
• Useful problem-solving strategies range from leveraging past solutions to brainstorming with groups to visualizing problems through diagrams and models.
• Core skills include analytical abilities, innovative thinking, decision-making, and team collaboration to solve problems.
• Common obstacles include fear of failure, information gaps, fixed mindsets, confirmation bias, and groupthink.
• Boosting problem-solving skills involves learning from experts, actively practicing, soliciting feedback, and analyzing others’ success.
• Onethread’s project management capabilities align with effective problem-solving tenets – facilitating structured solutions, tracking progress, and capturing lessons learned.

What Is Problem-Solving?

Problem-solving is the process of understanding an issue, situation, or challenge that needs to be addressed and then systematically working through possible solutions to arrive at the best outcome.

It involves critical thinking, analysis, logic, creativity, research, planning, reflection, and patience in order to overcome obstacles and find effective answers to complex questions or problems.

The ultimate goal is to implement the chosen solution successfully.

What Are Problem-Solving Strategies?

Problem-solving strategies are like frameworks or methodologies that help us solve tricky puzzles or problems we face in the workplace, at home, or with friends.

Imagine you have a big jigsaw puzzle. One strategy might be to start with the corner pieces. Another could be looking for pieces with the same colors. 

Just like in puzzles, in real life, we use different plans or steps to find solutions to problems. These strategies help us think clearly, make good choices, and find the best answers without getting too stressed or giving up.

Why Is It Important To Know Different Problem-Solving Strategies?

Knowing different problem-solving strategies is important because different types of problems often require different approaches to solve them effectively. Having a variety of strategies to choose from allows you to select the best method for the specific problem you are trying to solve.

This improves your ability to analyze issues thoroughly, develop solutions creatively, and tackle problems from multiple angles. Knowing multiple strategies also aids in overcoming roadblocks if your initial approach is not working.

Here are some reasons why you need to know different problem-solving strategies:

• Different Problems Require Different Tools: Just like you can’t use a hammer to fix everything, some problems need specific strategies to solve them.
• Improves Creativity: Knowing various strategies helps you think outside the box and come up with creative solutions.
• Saves Time: With the right strategy, you can solve problems faster instead of trying things that don’t work.
• Reduces Stress: When you know how to tackle a problem, it feels less scary and you feel more confident.
• Better Outcomes: Using the right strategy can lead to better solutions, making things work out better in the end.
• Learning and Growth: Each time you solve a problem, you learn something new, which makes you smarter and better at solving future problems.

Knowing different ways to solve problems helps you tackle anything that comes your way, making life a bit easier and more fun!

17 Effective Problem-Solving Strategies

Effective problem-solving strategies include breaking the problem into smaller parts, brainstorming multiple solutions, evaluating the pros and cons of each, and choosing the most viable option. 

Critical thinking and creativity are essential in developing innovative solutions. Collaboration with others can also provide diverse perspectives and ideas. 

By applying these strategies, you can tackle complex issues more effectively.

Now, consider a challenge you’re dealing with. Which strategy could help you find a solution? Here we will discuss key problem strategies in detail.

1. Use a Past Solution That Worked

This strategy involves looking back at previous similar problems you have faced and the solutions that were effective in solving them.

It is useful when you are facing a problem that is very similar to something you have already solved. The main benefit is that you don’t have to come up with a brand new solution – you already know the method that worked before will likely work again.

However, the limitation is that the current problem may have some unique aspects or differences that mean your old solution is not fully applicable.

The ideal process is to thoroughly analyze the new challenge, identify the key similarities and differences versus the past case, adapt the old solution as needed to align with the current context, and then pilot it carefully before full implementation.

An example is using the same negotiation tactics from purchasing your previous home when putting in an offer on a new house. Key terms would be adjusted but overall it can save significant time versus developing a brand new strategy.

2. Brainstorm Solutions

This involves gathering a group of people together to generate as many potential solutions to a problem as possible.

It is effective when you need creative ideas to solve a complex or challenging issue. By getting input from multiple people with diverse perspectives, you increase the likelihood of finding an innovative solution.

The main limitation is that brainstorming sessions can sometimes turn into unproductive gripe sessions or discussions rather than focusing on productive ideation —so they need to be properly facilitated.

The key to an effective brainstorming session is setting some basic ground rules upfront and having an experienced facilitator guide the discussion. Rules often include encouraging wild ideas, avoiding criticism of ideas during the ideation phase, and building on others’ ideas.

For instance, a struggling startup might hold a session where ideas for turnaround plans are generated and then formalized with financials and metrics.

3. Work Backward from the Solution

This technique involves envisioning that the problem has already been solved and then working step-by-step backward toward the current state.

This strategy is particularly helpful for long-term, multi-step problems. By starting from the imagined solution and identifying all the steps required to reach it, you can systematically determine the actions needed. It lets you tackle a big hairy problem through smaller, reversible steps.

A limitation is that this approach may not be possible if you cannot accurately envision the solution state to start with.

The approach helps drive logical systematic thinking for complex problem-solving, but should still be combined with creative brainstorming of alternative scenarios and solutions.

An example is planning for an event – you would imagine the successful event occurring, then determine the tasks needed the week before, two weeks before, etc. all the way back to the present.

4. Use the Kipling Method

This method, named after author Rudyard Kipling, provides a framework for thoroughly analyzing a problem before jumping into solutions.

It consists of answering six fundamental questions: What, Where, When, How, Who, and Why about the challenge. Clearly defining these core elements of the problem sets the stage for generating targeted solutions.

The Kipling method enables a deep understanding of problem parameters and root causes before solution identification. By jumping to brainstorm solutions too early, critical information can be missed or the problem is loosely defined, reducing solution quality.

Answering the six fundamental questions illuminates all angles of the issue. This takes time but pays dividends in generating optimal solutions later tuned precisely to the true underlying problem.

The limitation is that meticulously working through numerous questions before addressing solutions can slow progress.

The best approach blends structured problem decomposition techniques like the Kipling method with spurring innovative solution ideation from a diverse team. 

An example is using this technique after a technical process failure – the team would systematically detail What failed, Where/When did it fail, How it failed (sequence of events), Who was involved, and Why it likely failed before exploring preventative solutions.

5. Try Different Solutions Until One Works (Trial and Error)

This technique involves attempting various potential solutions sequentially until finding one that successfully solves the problem.

Trial and error works best when facing a concrete, bounded challenge with clear solution criteria and a small number of discrete options to try. By methodically testing solutions, you can determine the faulty component.

A limitation is that it can be time-intensive if the working solution set is large.

The key is limiting the variable set first. For technical problems, this boundary is inherent and each element can be iteratively tested. But for business issues, artificial constraints may be required – setting decision rules upfront to reduce options before testing.

Furthermore, hypothesis-driven experimentation is far superior to blind trial and error – have logic for why Option A may outperform Option B.

Examples include fixing printer jams by testing different paper tray and cable configurations or resolving website errors by tweaking CSS/HTML line-by-line until the code functions properly.

6. Use Proven Formulas or Frameworks (Heuristics)

Heuristics refers to applying existing problem-solving formulas or frameworks rather than addressing issues completely from scratch.

This allows leveraging established best practices rather than reinventing the wheel each time.

It is effective when facing recurrent, common challenges where proven structured approaches exist.

However, heuristics may force-fit solutions to non-standard problems.

For example, a cost-benefit analysis can be used instead of custom weighting schemes to analyze potential process improvements.

Onethread allows teams to define, save, and replicate configurable project templates so proven workflows can be reliably applied across problems with some consistency rather than fully custom one-off approaches each time.

Try One thread

Experience One thread full potential, with all its features unlocked. Sign up now to start your 14-day free trial!

7. Trust Your Instincts (Insight Problem-Solving)

Insight is a problem-solving technique that involves waiting patiently for an unexpected “aha moment” when the solution pops into your mind.

It works well for personal challenges that require intuitive realizations over calculated logic. The unconscious mind makes connections leading to flashes of insight when relaxing or doing mundane tasks unrelated to the actual problem.

Benefits include out-of-the-box creative solutions. However, the limitations are that insights can’t be forced and may never come at all if too complex. Critical analysis is still required after initial insights.

A real-life example would be a writer struggling with how to end a novel. Despite extensive brainstorming, they feel stuck. Eventually while gardening one day, a perfect unexpected plot twist sparks an ideal conclusion. However, once written they still carefully review if the ending flows logically from the rest of the story.

8. Reverse Engineer the Problem

This approach involves deconstructing a problem in reverse sequential order from the current undesirable outcome back to the initial root causes.

By mapping the chain of events backward, you can identify the origin of where things went wrong and establish the critical junctures for solving it moving ahead. Reverse engineering provides diagnostic clarity on multi-step problems.

However, the limitation is that it focuses heavily on autopsying the past versus innovating improved future solutions.

An example is tracing back from a server outage, through the cascade of infrastructure failures that led to it finally terminating at the initial script error that triggered the crisis. This root cause would then inform the preventative measure.

9. Break Down Obstacles Between Current and Goal State (Means-End Analysis)

This technique defines the current problem state and the desired end goal state, then systematically identifies obstacles in the way of getting from one to the other.

By mapping the barriers or gaps, you can then develop solutions to address each one. This methodically connects the problem to solutions.

A limitation is that some obstacles may be unknown upfront and only emerge later.

For example, you can list down all the steps required for a new product launch – current state through production, marketing, sales, distribution, etc. to full launch (goal state) – to highlight where resource constraints or other blocks exist so they can be addressed.

Onethread allows dividing big-picture projects into discrete, manageable phases, milestones, and tasks to simplify execution just as problems can be decomposed into more achievable components. Features like dependency mapping further reinforce interconnections.

Using Onethread’s issues and subtasks feature, messy problems can be decomposed into manageable chunks.

10. Ask “Why” Five Times to Identify the Root Cause (The 5 Whys)

This technique involves asking “Why did this problem occur?” and then responding with an answer that is again met with asking “Why?” This process repeats five times until the root cause is revealed.

Continually asking why digs deeper from surface symptoms to underlying systemic issues.

It is effective for getting to the source of problems originating from human error or process breakdowns.

However, some complex issues may have multiple tangled root causes not solvable through this approach alone.

An example is a retail store experiencing a sudden decline in customers. Successively asking why five times may trace an initial drop to parking challenges, stemming from a city construction project – the true starting point to address.

11. Evaluate Strengths, Weaknesses, Opportunities, and Threats (SWOT Analysis)

This involves analyzing a problem or proposed solution by categorizing internal and external factors into a 2×2 matrix: Strengths, Weaknesses as the internal rows; Opportunities and Threats as the external columns.

Systematically identifying these elements provides balanced insight to evaluate options and risks. It is impactful when evaluating alternative solutions or developing strategy amid complexity or uncertainty.

The key benefit of SWOT analysis is enabling multi-dimensional thinking when rationally evaluating options. Rather than getting anchored on just the upsides or the existing way of operating, it urges a systematic assessment through four different lenses:

• Internal Strengths: Our core competencies/advantages able to deliver success
• Internal Weaknesses: Gaps/vulnerabilities we need to manage
• External Opportunities: Ways we can differentiate/drive additional value
• External Threats: Risks we must navigate or mitigate

Multiperspective analysis provides the needed holistic view of the balanced risk vs. reward equation for strategic decision making amid uncertainty.

However, SWOT can feel restrictive if not tailored and evolved for different issue types.

Teams should view SWOT analysis as a starting point, augmenting it further for distinct scenarios.

An example is performing a SWOT analysis on whether a small business should expand into a new market – evaluating internal capabilities to execute vs. risks in the external competitive and demand environment to inform the growth decision with eyes wide open.

12. Compare Current vs Expected Performance (Gap Analysis)

This technique involves comparing the current state of performance, output, or results to the desired or expected levels to highlight shortfalls.

By quantifying the gaps, you can identify problem areas and prioritize address solutions.

Gap analysis is based on the simple principle – “you can’t improve what you don’t measure.” It enables facts-driven problem diagnosis by highlighting delta to goals, not just vague dissatisfaction that something seems wrong. And measurement immediately suggests improvement opportunities – address the biggest gaps first.

This data orientation also supports ROI analysis on fixing issues – the return from closing larger gaps outweighs narrowly targeting smaller performance deficiencies.

However, the approach is only effective if robust standards and metrics exist as the benchmark to evaluate against. Organizations should invest upfront in establishing performance frameworks.

Furthermore, while numbers are invaluable, the human context behind problems should not be ignored – quantitative versus qualitative gap assessment is optimally blended.

For example, if usage declines are noted during software gap analysis, this could be used as a signal to improve user experience through design.

13. Observe Processes from the Frontline (Gemba Walk)

A Gemba walk involves going to the actual place where work is done, directly observing the process, engaging with employees, and finding areas for improvement.

By experiencing firsthand rather than solely reviewing abstract reports, practical problems and ideas emerge.

The limitation is Gemba walks provide anecdotes not statistically significant data. It complements but does not replace comprehensive performance measurement.

An example is a factory manager inspecting the production line to spot jam areas based on direct reality rather than relying on throughput dashboards alone back in her office. Frontline insights prove invaluable.

14. Analyze Competitive Forces (Porter’s Five Forces)

This involves assessing the marketplace around a problem or business situation via five key factors: competitors, new entrants, substitute offerings, suppliers, and customer power.

Evaluating these forces illuminates risks and opportunities for strategy development and issue resolution. It is effective for understanding dynamic external threats and opportunities when operating in a contested space.

However, over-indexing on only external factors can overlook the internal capabilities needed to execute solutions.

A startup CEO, for example, may analyze market entry barriers, whitespace opportunities, and disruption risks across these five forces to shape new product rollout strategies and marketing approaches.

15. Think from Different Perspectives (Six Thinking Hats)

The Six Thinking Hats is a technique developed by Edward de Bono that encourages people to think about a problem from six different perspectives, each represented by a colored “thinking hat.”

The key benefit of this strategy is that it pushes team members to move outside their usual thinking style and consider new angles. This brings more diverse ideas and solutions to the table.

It works best for complex problems that require innovative solutions and when a team is stuck in an unproductive debate. The structured framework keeps the conversation flowing in a positive direction.

Limitations are that it requires training on the method itself and may feel unnatural at first. Team dynamics can also influence success – some members may dominate certain “hats” while others remain quiet.

A real-life example is a software company debating whether to build a new feature. The white hat focuses on facts, red on gut feelings, black on potential risks, yellow on benefits, green on new ideas, and blue on process. This exposes more balanced perspectives before deciding.

Onethread centralizes diverse stakeholder communication onto one platform, ensuring all voices are incorporated when evaluating project tradeoffs, just as problem-solving should consider multifaceted solutions.

16. Visualize the Problem (Draw it Out)

Drawing out a problem involves creating visual representations like diagrams, flowcharts, and maps to work through challenging issues.

This strategy is helpful when dealing with complex situations with lots of interconnected components. The visuals simplify the complexity so you can thoroughly understand the problem and all its nuances.

Key benefits are that it allows more stakeholders to get on the same page regarding root causes and it sparks new creative solutions as connections are made visually.

However, simple problems with few variables don’t require extensive diagrams. Additionally, some challenges are so multidimensional that fully capturing every aspect is difficult.

A real-life example would be mapping out all the possible causes leading to decreased client satisfaction at a law firm. An intricate fishbone diagram with branches for issues like service delivery, technology, facilities, culture, and vendor partnerships allows the team to trace problems back to their origins and brainstorm targeted fixes.

17. Follow a Step-by-Step Procedure (Algorithms)

An algorithm is a predefined step-by-step process that is guaranteed to produce the correct solution if implemented properly.

Using algorithms is effective when facing problems that have clear, binary right and wrong answers. Algorithms work for mathematical calculations, computer code, manufacturing assembly lines, and scientific experiments.

Key benefits are consistency, accuracy, and efficiency. However, they require extensive upfront development and only apply to scenarios with strict parameters. Additionally, human error can lead to mistakes.

For example, crew members of fast food chains like McDonald’s follow specific algorithms for food prep – from grill times to ingredient amounts in sandwiches, to order fulfillment procedures. This ensures uniform quality and service across all locations. However, if a step is missed, errors occur.

The Problem-Solving Process

The problem-solving process typically includes defining the issue, analyzing details, creating solutions, weighing choices, acting, and reviewing results.

In the above, we have discussed several problem-solving strategies. For every problem-solving strategy, you have to follow these processes. Here’s a detailed step-by-step process of effective problem-solving:

Step 1: Identify the Problem

The problem-solving process starts with identifying the problem. This step involves understanding the issue’s nature, its scope, and its impact. Once the problem is clearly defined, it sets the foundation for finding effective solutions.

Identifying the problem is crucial. It means figuring out exactly what needs fixing. This involves looking at the situation closely, understanding what’s wrong, and knowing how it affects things. It’s about asking the right questions to get a clear picture of the issue. 

This step is important because it guides the rest of the problem-solving process. Without a clear understanding of the problem, finding a solution is much harder. It’s like diagnosing an illness before treating it. Once the problem is identified accurately, you can move on to exploring possible solutions and deciding on the best course of action.

Step 2: Break Down the Problem

Breaking down the problem is a key step in the problem-solving process. It involves dividing the main issue into smaller, more manageable parts. This makes it easier to understand and tackle each component one by one.

After identifying the problem, the next step is to break it down. This means splitting the big issue into smaller pieces. It’s like solving a puzzle by handling one piece at a time. 

By doing this, you can focus on each part without feeling overwhelmed. It also helps in identifying the root causes of the problem. Breaking down the problem allows for a clearer analysis and makes finding solutions more straightforward. 

Each smaller problem can be addressed individually, leading to an effective resolution of the overall issue. This approach not only simplifies complex problems but also aids in developing a systematic plan to solve them.

Step 3: Come up with potential solutions

Coming up with potential solutions is the third step in the problem-solving process. It involves brainstorming various options to address the problem, considering creativity and feasibility to find the best approach.

After breaking down the problem, it’s time to think of ways to solve it. This stage is about brainstorming different solutions. You look at the smaller issues you’ve identified and start thinking of ways to fix them. This is where creativity comes in. 

You want to come up with as many ideas as possible, no matter how out-of-the-box they seem. It’s important to consider all options and evaluate their pros and cons. This process allows you to gather a range of possible solutions. 

Later, you can narrow these down to the most practical and effective ones. This step is crucial because it sets the stage for deciding on the best solution to implement. It’s about being open-minded and innovative to tackle the problem effectively.

Step 4: Analyze the possible solutions

Analyzing the possible solutions is the fourth step in the problem-solving process. It involves evaluating each proposed solution’s advantages and disadvantages to determine the most effective and feasible option.

After coming up with potential solutions, the next step is to analyze them. This means looking closely at each idea to see how well it solves the problem. You weigh the pros and cons of every solution.

Consider factors like cost, time, resources, and potential outcomes. This analysis helps in understanding the implications of each option. It’s about being critical and objective, ensuring that the chosen solution is not only effective but also practical.

This step is vital because it guides you towards making an informed decision. It involves comparing the solutions against each other and selecting the one that best addresses the problem.

By thoroughly analyzing the options, you can move forward with confidence, knowing you’ve chosen the best path to solve the issue.

Step 5: Implement and Monitor the Solutions

Implementing and monitoring the solutions is the final step in the problem-solving process. It involves putting the chosen solution into action and observing its effectiveness, making adjustments as necessary.

Once you’ve selected the best solution, it’s time to put it into practice. This step is about action. You implement the chosen solution and then keep an eye on how it works. Monitoring is crucial because it tells you if the solution is solving the problem as expected. 

If things don’t go as planned, you may need to make some changes. This could mean tweaking the current solution or trying a different one. The goal is to ensure the problem is fully resolved. 

This step is critical because it involves real-world application. It’s not just about planning; it’s about doing and adjusting based on results. By effectively implementing and monitoring the solutions, you can achieve the desired outcome and solve the problem successfully.

Why This Process is Important

Following a defined process to solve problems is important because it provides a systematic, structured approach instead of a haphazard one. Having clear steps guides logical thinking, analysis, and decision-making to increase effectiveness. Key reasons it helps are:

• Clear Direction: This process gives you a clear path to follow, which can make solving problems less overwhelming.
• Better Solutions: Thoughtful analysis of root causes, iterative testing of solutions, and learning orientation lead to addressing the heart of issues rather than just symptoms.
• Saves Time and Energy: Instead of guessing or trying random things, this process helps you find a solution more efficiently.
• Improves Skills: The more you use this process, the better you get at solving problems. It’s like practicing a sport. The more you practice, the better you play.
• Maximizes collaboration: Involving various stakeholders in the process enables broader inputs. Their communication and coordination are streamlined through organized brainstorming and evaluation.
• Provides consistency: Standard methodology across problems enables building institutional problem-solving capabilities over time. Patterns emerge on effective techniques to apply to different situations.

The problem-solving process is a powerful tool that can help us tackle any challenge we face. By following these steps, we can find solutions that work and learn important skills along the way.

Key Skills for Efficient Problem Solving

Efficient problem-solving requires breaking down issues logically, evaluating options, and implementing practical solutions.

Key skills include critical thinking to understand root causes, creativity to brainstorm innovative ideas, communication abilities to collaborate with others, and decision-making to select the best way forward. Staying adaptable, reflecting on outcomes, and applying lessons learned are also essential.

With practice, these capacities will lead to increased personal and team effectiveness in systematically addressing any problem.

 Let’s explore the powers you need to become a problem-solving hero!

Critical Thinking and Analytical Skills

Critical thinking and analytical skills are vital for efficient problem-solving as they enable individuals to objectively evaluate information, identify key issues, and generate effective solutions. 

These skills facilitate a deeper understanding of problems, leading to logical, well-reasoned decisions. By systematically breaking down complex issues and considering various perspectives, individuals can develop more innovative and practical solutions, enhancing their problem-solving effectiveness.

Communication Skills

Effective communication skills are essential for efficient problem-solving as they facilitate clear sharing of information, ensuring all team members understand the problem and proposed solutions. 

These skills enable individuals to articulate issues, listen actively, and collaborate effectively, fostering a productive environment where diverse ideas can be exchanged and refined. By enhancing mutual understanding, communication skills contribute significantly to identifying and implementing the most viable solutions.

Decision-Making

Strong decision-making skills are crucial for efficient problem-solving, as they enable individuals to choose the best course of action from multiple alternatives. 

These skills involve evaluating the potential outcomes of different solutions, considering the risks and benefits, and making informed choices. Effective decision-making leads to the implementation of solutions that are likely to resolve problems effectively, ensuring resources are used efficiently and goals are achieved.

Planning and Prioritization

Planning and prioritization are key for efficient problem-solving, ensuring resources are allocated effectively to address the most critical issues first. This approach helps in organizing tasks according to their urgency and impact, streamlining efforts towards achieving the desired outcome efficiently.

• Emotional Intelligence

Emotional intelligence enhances problem-solving by allowing individuals to manage emotions, understand others, and navigate social complexities. It fosters a positive, collaborative environment, essential for generating creative solutions and making informed, empathetic decisions.

Leadership skills drive efficient problem-solving by inspiring and guiding teams toward common goals. Effective leaders motivate their teams, foster innovation, and navigate challenges, ensuring collective efforts are focused and productive in addressing problems.

Time Management

Time management is crucial in problem-solving, enabling individuals to allocate appropriate time to each task. By efficiently managing time, one can ensure that critical problems are addressed promptly without neglecting other responsibilities.

Data Analysis

Data analysis skills are essential for problem-solving, as they enable individuals to sift through data, identify trends, and extract actionable insights. This analytical approach supports evidence-based decision-making, leading to more accurate and effective solutions.

Research Skills

Research skills are vital for efficient problem-solving, allowing individuals to gather relevant information, explore various solutions, and understand the problem’s context. This thorough exploration aids in developing well-informed, innovative solutions.

Becoming a great problem solver takes practice, but with these skills, you’re on your way to becoming a problem-solving hero. 

How to Improve Your Problem-Solving Skills?

Improving your problem-solving skills can make you a master at overcoming challenges. Learn from experts, practice regularly, welcome feedback, try new methods, experiment, and study others’ success to become better.

Learning from Experts

Improving problem-solving skills by learning from experts involves seeking mentorship, attending workshops, and studying case studies. Experts provide insights and techniques that refine your approach, enhancing your ability to tackle complex problems effectively.

To enhance your problem-solving skills, learning from experts can be incredibly beneficial. Engaging with mentors, participating in specialized workshops, and analyzing case studies from seasoned professionals can offer valuable perspectives and strategies. 

Experts share their experiences, mistakes, and successes, providing practical knowledge that can be applied to your own problem-solving process. This exposure not only broadens your understanding but also introduces you to diverse methods and approaches, enabling you to tackle challenges more efficiently and creatively.

Improving problem-solving skills through practice involves tackling a variety of challenges regularly. This hands-on approach helps in refining techniques and strategies, making you more adept at identifying and solving problems efficiently.

One of the most effective ways to enhance your problem-solving skills is through consistent practice. By engaging with different types of problems on a regular basis, you develop a deeper understanding of various strategies and how they can be applied. 

This hands-on experience allows you to experiment with different approaches, learn from mistakes, and build confidence in your ability to tackle challenges.

Regular practice not only sharpens your analytical and critical thinking skills but also encourages adaptability and innovation, key components of effective problem-solving.

Openness to Feedback

Being open to feedback is like unlocking a secret level in a game. It helps you boost your problem-solving skills. Improving problem-solving skills through openness to feedback involves actively seeking and constructively responding to critiques. 

This receptivity enables you to refine your strategies and approaches based on insights from others, leading to more effective solutions. 

Learning New Approaches and Methodologies

Learning new approaches and methodologies is like adding new tools to your toolbox. It makes you a smarter problem-solver. Enhancing problem-solving skills by learning new approaches and methodologies involves staying updated with the latest trends and techniques in your field. 

This continuous learning expands your toolkit, enabling innovative solutions and a fresh perspective on challenges.

Experimentation

Experimentation is like being a scientist of your own problems. It’s a powerful way to improve your problem-solving skills. Boosting problem-solving skills through experimentation means trying out different solutions to see what works best. This trial-and-error approach fosters creativity and can lead to unique solutions that wouldn’t have been considered otherwise.

Analyzing Competitors’ Success

Analyzing competitors’ success is like being a detective. It’s a smart way to boost your problem-solving skills. Improving problem-solving skills by analyzing competitors’ success involves studying their strategies and outcomes. Understanding what worked for them can provide valuable insights and inspire effective solutions for your own challenges. 

Challenges in Problem-Solving

Facing obstacles when solving problems is common. Recognizing these barriers, like fear of failure or lack of information, helps us find ways around them for better solutions.

Fear of Failure

Fear of failure is like a big, scary monster that stops us from solving problems. It’s a challenge many face. Because being afraid of making mistakes can make us too scared to try new solutions. 

How can we overcome this? First, understand that it’s okay to fail. Failure is not the opposite of success; it’s part of learning. Every time we fail, we discover one more way not to solve a problem, getting us closer to the right solution. Treat each attempt like an experiment. It’s not about failing; it’s about testing and learning.

Lack of Information

Lack of information is like trying to solve a puzzle with missing pieces. It’s a big challenge in problem-solving. Because without all the necessary details, finding a solution is much harder. 

How can we fix this? Start by gathering as much information as you can. Ask questions, do research, or talk to experts. Think of yourself as a detective looking for clues. The more information you collect, the clearer the picture becomes. Then, use what you’ve learned to think of solutions. 

Fixed Mindset

A fixed mindset is like being stuck in quicksand; it makes solving problems harder. It means thinking you can’t improve or learn new ways to solve issues. 

How can we change this? First, believe that you can grow and learn from challenges. Think of your brain as a muscle that gets stronger every time you use it. When you face a problem, instead of saying “I can’t do this,” try thinking, “I can’t do this yet.” Look for lessons in every challenge and celebrate small wins. 

Everyone starts somewhere, and mistakes are just steps on the path to getting better. By shifting to a growth mindset, you’ll see problems as opportunities to grow. Keep trying, keep learning, and your problem-solving skills will soar!

Jumping to Conclusions

Jumping to conclusions is like trying to finish a race before it starts. It’s a challenge in problem-solving. That means making a decision too quickly without looking at all the facts. 

How can we avoid this? First, take a deep breath and slow down. Think about the problem like a puzzle. You need to see all the pieces before you know where they go. Ask questions, gather information, and consider different possibilities. Don’t choose the first solution that comes to mind. Instead, compare a few options. 

Feeling Overwhelmed

Feeling overwhelmed is like being buried under a mountain of puzzles. It’s a big challenge in problem-solving. When we’re overwhelmed, everything seems too hard to handle. 

How can we deal with this? Start by taking a step back. Breathe deeply and focus on one thing at a time. Break the big problem into smaller pieces, like sorting puzzle pieces by color. Tackle each small piece one by one. It’s also okay to ask for help. Sometimes, talking to someone else can give you a new perspective. 

Confirmation Bias

Confirmation bias is like wearing glasses that only let you see what you want to see. It’s a challenge in problem-solving. Because it makes us focus only on information that agrees with what we already believe, ignoring anything that doesn’t. 

How can we overcome this? First, be aware that you might be doing it. It’s like checking if your glasses are on right. Then, purposely look for information that challenges your views. It’s like trying on a different pair of glasses to see a new perspective. Ask questions and listen to answers, even if they don’t fit what you thought before.

Groupthink is like everyone in a group deciding to wear the same outfit without asking why. It’s a challenge in problem-solving. It means making decisions just because everyone else agrees, without really thinking it through. 

How can we avoid this? First, encourage everyone in the group to share their ideas, even if they’re different. It’s like inviting everyone to show their unique style of clothes. 

Listen to all opinions and discuss them. It’s okay to disagree; it helps us think of better solutions. Also, sometimes, ask someone outside the group for their thoughts. They might see something everyone in the group missed.

Overcoming obstacles in problem-solving requires patience, openness, and a willingness to learn from mistakes. By recognizing these barriers, we can develop strategies to navigate around them, leading to more effective and creative solutions.

What are the most common problem-solving techniques?

The most common techniques include brainstorming, the 5 Whys, mind mapping, SWOT analysis, and using algorithms or heuristics. Each approach has its strengths, suitable for different types of problems.

What’s the best problem-solving strategy for every situation?

There’s no one-size-fits-all strategy. The best approach depends on the problem’s complexity, available resources, and time constraints. Combining multiple techniques often yields the best results.

How can I improve my problem-solving skills?

Improve your problem-solving skills by practicing regularly, learning from experts, staying open to feedback, and continuously updating your knowledge on new approaches and methodologies.

Are there any tools or resources to help with problem-solving?

Yes, tools like mind mapping software, online courses on critical thinking, and books on problem-solving techniques can be very helpful. Joining forums or groups focused on problem-solving can also provide support and insights.

What are some common mistakes people make when solving problems?

Common mistakes include jumping to conclusions without fully understanding the problem, ignoring valuable feedback, sticking to familiar solutions without considering alternatives, and not breaking down complex problems into manageable parts.

Final Words

Mastering problem-solving strategies equips us with the tools to tackle challenges across all areas of life. By understanding and applying these techniques, embracing a growth mindset, and learning from both successes and obstacles, we can transform problems into opportunities for growth. Continuously improving these skills ensures we’re prepared to face and solve future challenges more effectively.

Let's Get Started with Onethread

Onethread empowers you to plan, organise, and track projects with ease, ensuring you meet deadlines, allocate resources efficiently, and keep progress transparent.

By subscribing you agree to our  Privacy Policy .

Giving modern marketing teams superpowers with short links that stand out.

• Live Product Demo

© Copyright 2023 Onethread, Inc

• Creative & Design
• See all teams

For industries

• Professional Services
• Consumer Goods
• Financial Services
• See all industries
• Resource Management
• Project Management
• Workflow Management
• Task Management
• See all use cases

Explore Wrike

• Take a Product Tour
• ROI Calculator
• Customer Stories
• Start with Templates
• Gantt Charts
• Custom Item Types
• Project Resource Planning
• Project Views
• Kanban Boards
• Dynamic Request Forms
• Cross-Tagging
• See all features
• Integrations
• Mobile & Desktop Apps
• Resource Hub
• Educational Guides

Upskill and Connect

• Training & Certifications
• Help Center
• Wrike's Community
• Premium Support Packages
• Wrike Professional Services

Problem-Solving Techniques and Tips (That Actually Work)

June 14, 2022 - 10 min read

Solving complex problems may be difficult but it doesn't have to be excruciating. You just need the right frame of mind and a process for untangling the problem at hand.

Luckily for you, there are plenty of techniques available to solve whatever problems come at you in the workplace.

When faced with a doozy of a problem, where do you start? And what problem-solving techniques can you use right now that can help you make good decisions?

Today's post will give you tips and techniques for solving complex problems so you can untangle any complication like an expert.

How many steps are there in problem-solving?

At its core, problem-solving is a methodical four-step process. You may even recall these steps from when you were first introduced to the Scientific Method.

• First, you must define the problem . What is its cause? What are the signs there's a problem at all?
• Next, you identify various options for solutions. What are some good ideas to solve this?
• Then, evaluate your options and choose from among them. What is the best option to solve the problem? What's the easiest option? How should you prioritize?
• Finally, implement the chosen solution . Does it solve the problem? Is there another option you need to try?

When applying problem-solving techniques, you will be using a variation of these steps as your foundation.

Takeaway: Before you can solve a problem, seek to understand it fully.

Creative problem-solving techniques

Time to get creative! You might think this will just be a list of out-of-the-box ways to brainstorm ideas. Not exactly.

Creative problem solving (CPS) is actually a formal process formulated by Sidney Parnes and Alex Faickney Osborn , who is thought of as the father of traditional brainstorming (and the "O" in famous advertising agency BBDO).

Their creative problem solving process emphasizes several things, namely:

• Separate ideation from evaluation . When you brainstorm creative ideas, have a separate time for writing it all down. Focus on generating lots of ideas. Don't prioritize or evaluate them until everything is captured.
• Judging will shut it down . Nothing stops the flow of creative ideas faster than judging them on the spot. Wait until the brainstorming is over before you evaluate.
• Restate problems as questions . It's easier to entice a group into thinking of creative ideas when challenges are stated as open-ended questions.
• Use "Yes and" to expand ideas . Here's one of the basic tenets of improv comedy. It's way too easy to shut down and negate ideas by using the word "but" (i.e. "But I think this is better..."). Avoid this at all costs. Instead, expand on what was previously introduced by saying "Yes, and..." to keep ideas flowing and evolving.

Takeaway: When brainstorming solutions, generate ideas first by using questions and building off of existing ideas. Do all evaluating and judging later.

Problem-solving tips from psychology

If you take a look at the history of problem-solving techniques in psychology, you'll come across a wide spectrum of interesting ideas that could be helpful.

Take it from experience

In 1911, the American psychologist Edward Thorndike observed cats figuring out how to escape from the cage he placed them in. From this, Thorndike developed his law of effect , which states: If you succeed via trial-and-error, you're more likely to use those same actions and ideas that led to your previous success when you face the problem again.

Takeaway: Your past experience can inform and shed light on the problem you face now. Recall. Explore.

Barriers to reproductive thinking

The Gestalt psychologists  built on Thorndike's ideas when they proposed that problem-solving can happen via reproductive thinking — which is not about sex, but rather solving a problem by using past experience and reproducing that experience to solve the current problem.

What's interesting about Gestalt psychology is how they view barriers to problem-solving. Here are two such barriers:

• Are you entrenched? Look up mental set or entrenchment . This is when you're fixated on a solution that used to work well in the past but has no bearing to your current problem. Are you so entrenched with a method or idea that you use it even when it doesn't work? As Queen Elsa sang, "Let it go!" 
• Are you thinking of alternative uses? There is a cognitive bias called functional fixedness which could thwart any of your critical thinking techniques by having you only see an object's conventional function. For example, say you need to cut a piece of paper in half but only have a ruler. Functional fixedness would lead you to think the ruler is only good for measuring things. (You could also use the ruler to crease the paper, making it easier to tear it in half.)

Takeaway: Think outside of the box! And by box, we mean outside of the past experience you're holding on to, or outside any preconceived ideas on how a tool is conventionally used.

More problem-solving tools

Hurson's productive thinking model.

In his book "Think Better," author and creativity guru Tim Hurson proposed a six-step model for solving problems creatively. The steps in his Productive Thinking Model are:

• Ask, "What is going on?" Define the problem and its impact on your company, then clarify your vision for the future.
• Ask, "What is success?" Define what the solution must do, what resources it needs, its scope, and the values it must uphold.
• Ask, "What is the question?" Generate a long list of questions that, when answered, will solve the problem.
• Generate answers . Answer the questions from step three.
• Forge the solution . Evaluate the ideas with potential based on the criteria from step two. Pick a solution.
• Align resources . Identify people and resources to execute the solution.

Use a fishbone diagram to see cause and effect

The most important part of defining the problem is looking at the possible root cause. You'll need to ask yourself questions like: Where and when is it happening? How is it occurring? With whom is it happening? Why is it happening?

You can get to the root cause with a fishbone diagram (also known as an Ishikawa diagram or a cause and effect diagram).

Basically, you put the effect on the right side as the problem statement. Then you list all possible causes on the left, grouped into larger cause categories. The resulting shape resembles a fish skeleton. Which is a perfect way to say, "This problem smells fishy."

Use analogies to get to a solution

Analogical thinking uses information from one area to help with a problem in a different area. In short, solving a different problem can lead you to find a solution to the actual problem. Watch out though! Analogies are difficult for beginners and take some getting used to.

An example: In the "radiation problem," a doctor has a patient with a tumor that cannot be operated on. The doctor can use rays to destroy the tumor but it also destroys healthy tissue.

Two researchers, Gick and Holyoak , noted that people solved the radiation problem much more easily after being asked to read a story about an invading general who must capture the fortress of a king but be careful to avoid landmines that will detonate if large forces traverse the streets. The general then sends small forces of men down different streets so the army can converge at the fortress at the same time and can capture it at full force.

Ask "12 what elses"

In her book " The Architecture of All Abundance ," author Lenedra J. Carroll (aka the mother of pop star Jewel) talks about a question-and-answer technique for getting out of a problem.

When faced with a problem, ask yourself a question about it and brainstorm 12 answers ("12 what elses") to that problem. Then you can go further by taking one answer, turning it into a question and generating 12 more "what elses." Repeat until the solution is golden brown, fully baked, and ready to take out of the oven.

Start using these techniques today

Hopefully you find these different techniques useful and they get your imagination rolling with ideas on how to solve different problems.

And if that's the case, then you have four different takeaways to use the next time a problem gets you tangled up:

• Don't start by trying to solve the problem. First, aim to understand the root of the problem.
• Use questions to generate ideas for solving the problem.
• Look to previous problems to find the answers to new ones.
• Clear your preconceived ideas and past experiences before attempting to tackle the problem.

How to solve problems with Wrike

Empower your team to be even more productive with Wrike's project management and collaboration tools. With documents, revisions, and project -related communication all in one place, employees can use Wrike as a single source of truth for all project information.

Get 360-degree visibility of all your work and identify problems before they occur — see schedule or resource conflicts on Gantt charts, easily view progress with custom statuses, and move work along with automated approvals.

Want to streamline your processes and ease future problem-solving? Get started with a free two-week trial of Wrike today.

What are your favorite problem-solving techniques?

Do you have a problem-solving technique that has worked wonders for your organization? Hit the comments below and share your wisdom!

Lionel Valdellon

Lionel is a former Content Marketing Manager of Wrike. He is also a blogger since 1997, a productivity enthusiast, a project management newbie, a musician and producer of electronic downtempo music, a father of three, and a husband of one.

Sorry, this content is unavailable due to your privacy settings. To view this content, click the “Cookie Preferences” button and accept Advertising Cookies there.

How it works

Transform your enterprise with the scalable mindsets, skills, & behavior change that drive performance.

Explore how BetterUp connects to your core business systems.

We pair AI with the latest in human-centered coaching to drive powerful, lasting learning and behavior change.

Build leaders that accelerate team performance and engagement.

Unlock performance potential at scale with AI-powered curated growth journeys.

Build resilience, well-being and agility to drive performance across your entire enterprise.

Transform your business, starting with your sales leaders.

Unlock business impact from the top with executive coaching.

Foster a culture of inclusion and belonging.

Accelerate the performance and potential of your agencies and employees.

See how innovative organizations use BetterUp to build a thriving workforce.

Discover how BetterUp measurably impacts key business outcomes for organizations like yours.

A demo is the first step to transforming your business. Meet with us to develop a plan for attaining your goals.

• What is coaching?

Learn how 1:1 coaching works, who its for, and if it's right for you.

Accelerate your personal and professional growth with the expert guidance of a BetterUp Coach.

Types of Coaching

Navigate career transitions, accelerate your professional growth, and achieve your career goals with expert coaching.

Enhance your communication skills for better personal and professional relationships, with tailored coaching that focuses on your needs.

Find balance, resilience, and well-being in all areas of your life with holistic coaching designed to empower you.

Discover your perfect match : Take our 5-minute assessment and let us pair you with one of our top Coaches tailored just for you.

Research, expert insights, and resources to develop courageous leaders within your organization.

Best practices, research, and tools to fuel individual and business growth.

View on-demand BetterUp events and learn about upcoming live discussions.

The latest insights and ideas for building a high-performing workplace.

• BetterUp Briefing

The online magazine that helps you understand tomorrow's workforce trends, today.

Innovative research featured in peer-reviewed journals, press, and more.

Founded in 2022 to deepen the understanding of the intersection of well-being, purpose, and performance

We're on a mission to help everyone live with clarity, purpose, and passion.

Join us and create impactful change.

Read the buzz about BetterUp.

Meet the leadership that's passionate about empowering your workforce.

For Business

For Individuals

10 Problem-solving strategies to turn challenges on their head

Jump to section

What is an example of problem-solving?

What are the 5 steps to problem-solving, 10 effective problem-solving strategies, what skills do efficient problem solvers have, how to improve your problem-solving skills.

Problems come in all shapes and sizes — from workplace conflict to budget cuts.

Creative problem-solving is one of the most in-demand skills in all roles and industries. It can boost an organization’s human capital and give it a competitive edge. 

Problem-solving strategies are ways of approaching problems that can help you look beyond the obvious answers and find the best solution to your problem . 

Let’s take a look at a five-step problem-solving process and how to combine it with proven problem-solving strategies. This will give you the tools and skills to solve even your most complex problems.

Good problem-solving is an essential part of the decision-making process . To see what a problem-solving process might look like in real life, let’s take a common problem for SaaS brands — decreasing customer churn rates.

To solve this problem, the company must first identify it. In this case, the problem is that the churn rate is too high. 

Next, they need to identify the root causes of the problem. This could be anything from their customer service experience to their email marketing campaigns. If there are several problems, they will need a separate problem-solving process for each one. 

Let’s say the problem is with email marketing — they’re not nurturing existing customers. Now that they’ve identified the problem, they can start using problem-solving strategies to look for solutions. 

This might look like coming up with special offers, discounts, or bonuses for existing customers. They need to find ways to remind them to use their products and services while providing added value. This will encourage customers to keep paying their monthly subscriptions.

They might also want to add incentives, such as access to a premium service at no extra cost after 12 months of membership. They could publish blog posts that help their customers solve common problems and share them as an email newsletter.

The company should set targets and a time frame in which to achieve them. This will allow leaders to measure progress and identify which actions yield the best results.

Perhaps you’ve got a problem you need to tackle. Or maybe you want to be prepared the next time one arises. Either way, it’s a good idea to get familiar with the five steps of problem-solving. 

Use this step-by-step problem-solving method with the strategies in the following section to find possible solutions to your problem.

1. Identify the problem

The first step is to know which problem you need to solve. Then, you need to find the root cause of the problem. 

The best course of action is to gather as much data as possible, speak to the people involved, and separate facts from opinions. 

Once this is done, formulate a statement that describes the problem. Use rational persuasion to make sure your team agrees .

2. Break the problem down 

Identifying the problem allows you to see which steps need to be taken to solve it. 

First, break the problem down into achievable blocks. Then, use strategic planning to set a time frame in which to solve the problem and establish a timeline for the completion of each stage.

3. Generate potential solutions

At this stage, the aim isn’t to evaluate possible solutions but to generate as many ideas as possible. 

Encourage your team to use creative thinking and be patient — the best solution may not be the first or most obvious one.

Use one or more of the different strategies in the following section to help come up with solutions — the more creative, the better.

4. Evaluate the possible solutions

Once you’ve generated potential solutions, narrow them down to a shortlist. Then, evaluate the options on your shortlist. 

There are usually many factors to consider. So when evaluating a solution, ask yourself the following questions:

• Will my team be on board with the proposition?
• Does the solution align with organizational goals ?
• Is the solution likely to achieve the desired outcomes?
• Is the solution realistic and possible with current resources and constraints?
• Will the solution solve the problem without causing additional unintended problems?

5. Implement and monitor the solutions

Once you’ve identified your solution and got buy-in from your team, it’s time to implement it. 

But the work doesn’t stop there. You need to monitor your solution to see whether it actually solves your problem. 

Request regular feedback from the team members involved and have a monitoring and evaluation plan in place to measure progress.

If the solution doesn’t achieve your desired results, start this step-by-step process again.

There are many different ways to approach problem-solving. Each is suitable for different types of problems. 

The most appropriate problem-solving techniques will depend on your specific problem. You may need to experiment with several strategies before you find a workable solution.

Here are 10 effective problem-solving strategies for you to try:

• Use a solution that worked before
• Work backward
• Use the Kipling method
• Draw the problem
• Use trial and error
• Sleep on it
• Get advice from your peers
• Use the Pareto principle
• Add successful solutions to your toolkit

Let’s break each of these down.

1. Use a solution that worked before

It might seem obvious, but if you’ve faced similar problems in the past, look back to what worked then. See if any of the solutions could apply to your current situation and, if so, replicate them.

2. Brainstorming

The more people you enlist to help solve the problem, the more potential solutions you can come up with.

Use different brainstorming techniques to workshop potential solutions with your team. They’ll likely bring something you haven’t thought of to the table.

3. Work backward

Working backward is a way to reverse engineer your problem. Imagine your problem has been solved, and make that the starting point.

Then, retrace your steps back to where you are now. This can help you see which course of action may be most effective.

4. Use the Kipling method

This is a method that poses six questions based on Rudyard Kipling’s poem, “ I Keep Six Honest Serving Men .” 

• What is the problem?
• Why is the problem important?
• When did the problem arise, and when does it need to be solved?
• How did the problem happen?
• Where is the problem occurring?
• Who does the problem affect?

Answering these questions can help you identify possible solutions.

5. Draw the problem

Sometimes it can be difficult to visualize all the components and moving parts of a problem and its solution. Drawing a diagram can help.

This technique is particularly helpful for solving process-related problems. For example, a product development team might want to decrease the time they take to fix bugs and create new iterations. Drawing the processes involved can help you see where improvements can be made.

6. Use trial-and-error

A trial-and-error approach can be useful when you have several possible solutions and want to test them to see which one works best.

7. Sleep on it

Finding the best solution to a problem is a process. Remember to take breaks and get enough rest . Sometimes, a walk around the block can bring inspiration, but you should sleep on it if possible.

A good night’s sleep helps us find creative solutions to problems. This is because when you sleep, your brain sorts through the day’s events and stores them as memories. This enables you to process your ideas at a subconscious level. 

If possible, give yourself a few days to develop and analyze possible solutions. You may find you have greater clarity after sleeping on it. Your mind will also be fresh, so you’ll be able to make better decisions.

8. Get advice from your peers

Getting input from a group of people can help you find solutions you may not have thought of on your own. 

For solo entrepreneurs or freelancers, this might look like hiring a coach or mentor or joining a mastermind group. 

For leaders , it might be consulting other members of the leadership team or working with a business coach .

It’s important to recognize you might not have all the skills, experience, or knowledge necessary to find a solution alone. 

9. Use the Pareto principle

The Pareto principle — also known as the 80/20 rule — can help you identify possible root causes and potential solutions for your problems.

Although it’s not a mathematical law, it’s a principle found throughout many aspects of business and life. For example, 20% of the sales reps in a company might close 80% of the sales. 

You may be able to narrow down the causes of your problem by applying the Pareto principle. This can also help you identify the most appropriate solutions.

10. Add successful solutions to your toolkit

Every situation is different, and the same solutions might not always work. But by keeping a record of successful problem-solving strategies, you can build up a solutions toolkit. 

These solutions may be applicable to future problems. Even if not, they may save you some of the time and work needed to come up with a new solution.

Improving problem-solving skills is essential for professional development — both yours and your team’s. Here are some of the key skills of effective problem solvers:

• Critical thinking and analytical skills
• Communication skills , including active listening
• Decision-making
• Planning and prioritization
• Emotional intelligence , including empathy and emotional regulation
• Time management
• Data analysis

And they see problems as opportunities. Everyone is born with problem-solving skills. But accessing these abilities depends on how we view problems. Effective problem-solvers see problems as opportunities to learn and improve.

Ready to work on your problem-solving abilities? Get started with these seven tips.

1. Build your problem-solving skills

One of the best ways to improve your problem-solving skills is to learn from experts. Consider enrolling in organizational training , shadowing a mentor , or working with a coach .

2. Practice

Practice using your new problem-solving skills by applying them to smaller problems you might encounter in your daily life. 

Alternatively, imagine problematic scenarios that might arise at work and use problem-solving strategies to find hypothetical solutions.

3. Don’t try to find a solution right away

Often, the first solution you think of to solve a problem isn’t the most appropriate or effective.

Instead of thinking on the spot, give yourself time and use one or more of the problem-solving strategies above to activate your creative thinking. 

4. Ask for feedback

Receiving feedback is always important for learning and growth. Your perception of your problem-solving skills may be different from that of your colleagues. They can provide insights that help you improve. 

5. Learn new approaches and methodologies

There are entire books written about problem-solving methodologies if you want to take a deep dive into the subject. 

We recommend starting with “ Fixed — How to Perfect the Fine Art of Problem Solving ” by Amy E. Herman. 

6. Experiment

Tried-and-tested problem-solving techniques can be useful. However, they don’t teach you how to innovate and develop your own problem-solving approaches. 

Sometimes, an unconventional approach can lead to the development of a brilliant new idea or strategy. So don’t be afraid to suggest your most “out there” ideas.

7. Analyze the success of your competitors

Do you have competitors who have already solved the problem you’re facing? Look at what they did, and work backward to solve your own problem. 

For example, Netflix started in the 1990s as a DVD mail-rental company. Its main competitor at the time was Blockbuster. 

But when streaming became the norm in the early 2000s, both companies faced a crisis. Netflix innovated, unveiling its streaming service in 2007. 

If Blockbuster had followed Netflix’s example, it might have survived. Instead, it declared bankruptcy in 2010.

Use problem-solving strategies to uplevel your business

When facing a problem, it’s worth taking the time to find the right solution. 

Otherwise, we risk either running away from our problems or headlong into solutions. When we do this, we might miss out on other, better options.

Use the problem-solving strategies outlined above to find innovative solutions to your business’ most perplexing problems.

If you’re ready to take problem-solving to the next level, request a demo with BetterUp . Our expert coaches specialize in helping teams develop and implement strategies that work.

Boost your productivity

Maximize your time and productivity with strategies from our expert coaches.

Elizabeth Perry, ACC

Elizabeth Perry is a Coach Community Manager at BetterUp. She uses strategic engagement strategies to cultivate a learning community across a global network of Coaches through in-person and virtual experiences, technology-enabled platforms, and strategic coaching industry partnerships. With over 3 years of coaching experience and a certification in transformative leadership and life coaching from Sofia University, Elizabeth leverages transpersonal psychology expertise to help coaches and clients gain awareness of their behavioral and thought patterns, discover their purpose and passions, and elevate their potential. She is a lifelong student of psychology, personal growth, and human potential as well as an ICF-certified ACC transpersonal life and leadership Coach.

What is lateral thinking? 7 techniques to encourage creative ideas

Learn what process mapping is and how to create one (+ examples), 10 organizational skills that will put you a step ahead, the only guide you'll need to create effective cascading goals, how to create a work plan (with template), the pareto principle: how the 80/20 rule can help you do more with less, get smart about your goals at work and start seeing results, make the most of your time with the best time management tools, hit the ground running with this ultimate 30-60-90 day plan, create smart kpis to strategically grow your business, curious wanting to learn more is key to career success, 5 problem-solving questions to prepare you for your next interview, 8 creative solutions to your most challenging problems, how much do distractions cost 8 effects of lack of focus, 8 time management skills to help reclaim your work-life balance, 9 strategies to better manage your time, why building a personal supply chain is key to productivity, strategic plan vs. work plan: what's the difference, stay connected with betterup, get our newsletter, event invites, plus product insights and research..

3100 E 5th Street, Suite 350 Austin, TX 78702

• Platform Overview
• Powered by AI
• BetterUp Lead™
• BetterUp Manage™
• BetterUp Care®
• Sales Performance
• Diversity & Inclusion
• Case Studies
• Why BetterUp?
• About Coaching
• Find your Coach
• Career Coaching
• Communication Coaching
• Life Coaching
• News and Press
• Leadership Team
• Become a BetterUp Coach
• BetterUp Labs
• Center for Purpose & Performance
• Leadership Training
• Business Coaching
• Contact Support
• Contact Sales
• Privacy Policy
• Acceptable Use Policy
• Trust & Security
• Cookie Preferences

Join our FREE training and learn the 5 things you can do to become a top 1% facilitator

What is problem-solving and how to do it right steps, processes, exercises.

The better your problem-solving skills are, the better (and easier!) your life will be. Organized problem-solving is a killer career skill - learn all about it here.

Whether we’re trying to solve a technical problem at work, or trying to navigate around a roadblock that Google Maps doesn’t see – most people are problem-solving every single day . 

But how effective are you at tackling the challenges in your life? Do you have a bullet-proof process you follow that ensures solid outcomes, or... Do you act on a whim of inspiration (or lack thereof) to resolve your pressing problems?

Here’s the thing: the better your problem-solving skills are - the better (and easier!) your life will be (both professionally and personally). Organized problem-solving is a killer career (and life!) skill, so if you want to learn how to do it in the most efficient way possible, you’ve come to the right place.  

Read along to learn more about the steps, techniques and exercises of the problem-solving process.

• 1. Do you want a Career in UX? 
•  Learn the Principles of UX Design
• Master a UX Design Tool ‍

What is Problem-Solving?

We’re faced with the reality of having to solve problems every day, both in our private and professional lives. So why do we even need to learn about problem-solving? Aren’t we versed in it well enough already?

Well, what separates problem-solving from dealing with the usual day-to-day issues is that it’s a distinct process that allows you to go beyond the standard approaches to solving a problem and allows you to come up with more effective and efficient solutions. Or in other words, problem-solving allows you to knock out those problems with less effort. 

Just like with any other skill, there’s an efficient way to solve problems, and a non-efficient one. While it might be tempting to go for the quickest fix for your challenge without giving it much thought, it will only end up costing you more time down the road. Quick fixes are rarely (if ever!) effective and end up being massive time wasters. 

What separates problem-solving from dealing with the usual day-to-day issues is that it’s a distinct process that allows you to go beyond the standard approaches to solving a problem and allows you to come up with more effective and efficient solutions.

On the other hand, following a systemized clear process for problem-solving allows you to shortcut inefficiencies and time-wasters, turn your challenges into opportunities, and tackle problems of any scope without the usual stress and hassle. 

What is the process that you need to follow, then? We’re glad you asked...

The Five Stages of Problem-Solving

So what’s the best way to move through the problem-solving process? There’s a 5-step process that you can follow that will allow you to solve your challenges more efficiently and effectively. In short, you need to move through these 5 steps: 

• Defining a problem
• Ideating on a solution
• Committing to a course of action
• Implementing your solution
• And finally – analyzing the results. 

Let’s look at each of those stages in detail.

Step 1: Defining The Problem

The first step might sound obvious, but trust us, you don’t want to skip it! Clearly defining and framing your challenge will help you guide your efforts and make sure you’re focussing on the things that matter, instead of being distracted by a myriad of other options, problems and issues that come up. 

For once, you have to make sure you’re trying to solve the root cause, and not trying to mend the symptoms of it. For instance, if you keep losing users during your app onboarding process, you might jump to the conclusion that you need to tweak the process itself: change the copy, the screens, or the sequence of steps.

But unless you have clear evidence that confirms your hypothesis, your challenge might have an entirely different root cause, e.g. in confusing marketing communication prior to the app download. 

Clearly defining and framing your challenge will help you guide your efforts and make sure you’re focussing on the things that matter, all the while ensuring that you’re trying to solve the root cause, and not trying to mend the symptoms of it

That’s why it’s essential you take a close look at the entire problem, not just at a fraction of it.

There are several exercises that can help you get a broader, more holistic view of the problem, some of our all-time favorites include Expert Interviews, How Might We, or The Map. Check out the step-by-step instructions on how to run them (along with 5 more exercises for framing your challenge!) here. 

When in doubt, map out your challenge, and always try to tackle the bottlenecks that are more upstream - it’s likely that solving them will solve a couple of other challenges down the flow.

You also have to be mindful of how you frame the challenge: resist the urge to include a pre-defined solution into your problem statement. Priming your solutions to a predestined outcome destroys the purpose of following a step-by-step process in the first place!  

Steer clear of formulations like:

We need to change the onboarding process... or We need to improve ad copy to increase conversions. 

Instead, opt for more neutral, problem-oriented statements that don’t include a solution suggestion in them:

The drop off rate during the onboarding process is too high or Our ad conversion rates are below the norm.

Pro tip: Reframing your challenge as a ‘How Might We’ statement is a great way to spark up new ideas, opening your problem to a broader set of solutions, and is just a great way to reframe your problem into a more positive statement (without implying the possible solution!)

For example, following the onboarding drop-off rate problem we mentioned earlier, instead of framing it as a problem, you could opt for:

How Might We decrease the drop-off rate during the onboarding process? 

Find out more about the best exercises for problem framing here!

Now that you have a clear idea of what you’re trying to solve, it’s move on to the next phase of the problem-solving process.

Learn more about facilitation and workshopping in our FREE FACILITATION COMMUNITY

Step 2: ideating a solution.

Get ready to roll up your sleeves and challenge the status quo! This step of the problem-solving process is all about thinking outside of the box, challenging old assumptions, and thinking laterally. 

This stage is the one that tends to cause the most overwhelm in teams because it requires just the right balance of creativity and critical thinking, which tends to cause a lot of friction.

Our best advice?

Let go of the pressure to produce a polished, thought-through solution at this stage. You can hash out the details at a later point. Our goal right now is to come up with a direction, a prototype if you may, of where we want to move towards. 

Embrace the “quantity over quality” motto, and let your creative juices flow! Now, we’re not saying you should roll with sub-par ideas. But you shouldn’t get too fixated on feasibility and viability just yet . 

Your main goal during this step is to spark ideas, kick off your thinking process in the right direction, venture out of the familiar territories and think outside the box. 

For the ideation to be the most effective your team will have to feel safe to challenge the norm and wide-spread assumptions. So lay judgment by side, there is no space for “that’s the way it’s always been done” in this step.

For your ideation sessions to be as efficient as possible, we highly recommend to run them in a workshop setting: this helps reduce the usual drawbacks of open discussions in teams (i.e. groupthink & team politics!)

Our favorite exercises to run during this phase include Lightning Demos, Sketching, and variations of Brainstorming.  We crafted an entire article on how to run and facilitate these exercises in a separate article, so check it out of you’re going to be running an ideation session anytime soon!

Step 3: Choosing the Best Strategy & Committing

It’s time to decide which of the ideas that you generated in the last step will be the one you’ll implement. 

This step is arguably the hardest one to complete smoothly: groupthink, team politics, differences in opinions and communication styles all make it very hard to align a team on a common course of action. 

If you want to avoid the usual pitfalls of team decision-making, we recommend you steer clear of open unstructured discussion. While it’s useful in some scenarios, it’s a poor choice for when you need to make a decision, because it tends to reward the loudest people in the room, rather than give way to the best ideas. 

It’s crucial you not only commit to a course of action but get full buy-in from the team. If your team members don’t understand the reasons for a decision, or are not fully onboard, the implementation of your decision will be half-hearted, and that’s definitely not what you want! 

To achieve that, opt for anonymized, multi-layered voting, and include guided exercises like Storyboarding to prioritize your ideas. 

We’ve gathered the list of our top-rated decision-making exercises, along with step-by-step instructions on how to run them in this article!

As a bonus tip, we recommend you involve a facilitator throughout the entire process. They will help align the team, and guide them through prioritizing and de-prioritizing solutions, as well as defining the next steps. 

Pro tip : If you’re not the ultimate decision maker on the issue you’re trying to solve, make sure they’re in the room when the call is being made! Having a Decider in the room ensures that the decisions you come to will actually get executed on after, instead of getting shut down by your superiors after. 

Join our FREE community and connect with other Facilitators and Workshoppers

Step 4: implementing your solution.

Here’s a truth that might be hard to swallow: it doesn’t matter how innovative, creative, or original your idea is, if your execution is weak. 

One of our favourite illustrations of how this works in practice comes from the book “ Anything you want ” by Derek Sivers. He reveals that ideas should be treated as multipliers of execution. What this means is that a mediocre, “so-so” idea could be worth millions if executed well, while a “brilliant” idea can completely flop with bad execution. 

That’s why this step is crucial if you want to really master the problem-solving process. 

What do we mean by execution? Everything that happens after the whiteboards are wiped clean and your team starts to action the outcomes of your sessions, be it prototyping, development, or promotion. 

But don’t just take our word for it, look at the example of how execution affected Nintendo’s sales:

In the past few years, Nintendo has come up with 3 products: the Wii, the Wii U and the Switch. Check out their sales figures on the graph below - Wii is the clear-cut leader, followed by Switch, and finally Wii U lagging behind.

The Wii was unbelievably successful - it was a genuinely unique, “brilliant”-level idea and it had a “brilliant” execution (20x $10 million = $200 million). It is  one of the fastest selling game consoles of all time and it completely took over the market.

The next product was called Wii U and it was a “great” concept but the execution was absolutely terrible. So even though this product was very interesting and innovative, the end result was 15x $1,000 = $15,000. 

Finally, Nintendo took the Wii U concept and tried it again with the Switch. The idea was “so so” as it was already done before, but the execution was “brilliant”. So, 5x $10 million = $50 million! Much better.

Bottom line?  

The same idea can either make no dent in the market and damage your share price OR become a market hit and increase your share price dramatically. The only difference between the two scenarios – execution.

So shift your focus from coming up with crazy, innovative, outlandish ideas that will disrupt the market, and concentrate on really nailing down your execution instead. 

This is likely the least “workshoppy” step out of the entire problem-solving process because it requires less alignment and decision-making and more..well.. Execution!

But hey, we wouldn’t be called “Workshopper” if we didn't offer you at least one way to optimize and workshopify (yup, we’re making it a thing) your execution process. 

Cue in….prototyping. 

We’re huge fans of prototyping all big solutions (and testing them!) The main reason?

This saves us time AND money! Prototyping and testing your solutions (especially if they’re time and investment-demanding) is a great way to make sure you’re creating something that is actually needed. 

The key with prototyping the right way is to keep it simple. Don’t invest too much time, or resources into it. The goal is to gather data for your future decisions, not to create a near-to-perfect mockup of your solution.  

There are LOADS of prototyping forms and techniques, and if you’d like to learn more on the subject you should definitely check out our extensive prototyping guide.  

Step 5: Analyzing the Results

You’re nearly done, woo! Now that you have defined the right problem to tackle, brainstormed the solutions, aligned your team on the course of action, and put your plan into action it’s time to take stock of your efforts. 

Seek feedback from all involved parties, analyze the data you’ve gathered, look at the bottom line of your efforts, and  take a hard look at your problem: did it get solved? And even more than that, did the process feel smoother, easier, and more efficient than it normally is?

Running a retrospective is a great way to highlight things that went well and that you should keep for your next round of problem.solving, as well as pinpoint inefficiencies that you can eliminate.

‍ But which kind of retrospective should you run? There are loads of options, and it’s easy to feel overwhelmed by them all, so we gathered our favorite retrospective variations in this article.

And there you have it, you just completed the cycle of  problem-solving. We highly recommend you follow through with all the steps, without leaving any out. They all complement and build on each other, and it’s the combination of all 5 of them that makes the process effective. 

Now that you have the problem solving process down, you might be wondering…

Do I need any special skills in order to be able to move through that process?

And the answer is… sort of! More in this in the next section.

Problem-Solving Skills 

While your skill set will need to adapt and change based on the challenges you’ll be working on, most efficient problem-solvers have a solid foundation of these key skills:   

• Active listening. While you might be the expert in the area of your challenge, there’s not a single person on Earth that knows it all! Being open to others’ perspectives and practicing active listening will come in very handy during step 1 of the process, as you’re trying to define the scope and the exact angle of the problem you’re working on.
• Analytical approach. Your analytical skills will help you understand problems and effectively develop solutions. You will also need analytical skills during research to help distinguish between effective and ineffective solutions.
• Communication. Is there a single area of expertise that DOESN’T require strong communication skills? We honestly don’t think so! Just like with any other life area, clear communication can make or break your problem-solving process. Being able to clearly communicate why you need to solve this challenge to your team, as well as align your team on the course of action are crucial for the success of the process. 
• Decision-making. Ultimately, you will need to make a decision about how to solve problems that arise. A process without outcomes–regardless of how well thought-out and elaborate–is useless! If you want your problem-solving huddles to be effective, you have to come to grips with prioritization techniques and decision-making frameworks. 
• Facilitation. Problem-solving revolves around being able to guide a group or a team to a common decision, and facilitation skills are essential in making that happen. Knowing how to facilitate will make it easy to keep the group focussed on the challenge, shortcut circular discussions, and make sure you’re moving along to solving the problem instead of just treading waters with fruitless discussions. 

Not checking every single skill of your list just yet? Not to worry, the next section will give you practical tools on how to level up and improve your problem-solving skills.

How to Improve Your Problem-Solving Skills

Just like with any other skill, problem-solving is not an innate talent that you either have or you don’t.  There are concrete steps you can take to improve your skills. 

Here are some things that will get you closer to mastering the problem-solving process:

• Practice, Practice, Practice

Practice makes perfect, and problem-solving skills are no exception! Seek opportunities to utilize and develop these skills any time you can. 

If you don’t know where or how to start just yet, here’s a suggestion that will get you up and running in no time: run a quick problem-solving session on a challenge that has been bothering your team for a while now. 

It doesn’t need to be the big strategic decision or the issue defining the future of the company. Something easy and manageable (like optimizing office space or improving team communication) will do. 

As you start feeling more comfortable with the problem-solving techniques, you can start tackling bigger challenges. Before you know it, you’ll master the art of creative problem-solving!

• Use a tried and tested problem-solving workshop

Facilitation is one of the essential skills for problem-solving. But here’s the thing… Facilitation skills on their own won’t lead you to a solved challenge.

While being able to shortcut aimless discussions is a great skill, you have to make sure your problem-solving session has tangible outcomes. Using a tried and tested method, a workshop, is one of the easiest ways to do that. 

Our best advice is to get started with a tried and tested problem-solving workshop like the Lightning Decision Jam . The LDJ has all the right ingredients for quick, effective problem solving that leads to tangible outcomes. Give it a go!

• Learn from your peers

You may have colleagues who are skilled problem solvers. Observing how those colleagues solve problems can help you improve your own skills. 

If possible, ask one of your more experienced colleagues if you can observe their techniques. Ask them relevant questions and try to apply as many of the new found skills i your career as possible. 

• Learn & Practice the best problem-solving exercises

Having a toolbox of problem-solving exercises to pull from that can fit any type of challenge will make you a more versatile problem-solver and will make solving challenges that much easier for you! 

Once you get used to the groove of learning how to combine them into effective sessions or workshops, there’ll be no stopping you. What are some of the most effective problem-solving exercises? Glad you asked! We’ve gathered our favorite ones here, check it out! 

And there you have it, you’re now fully equipped for running creative problem-sessions with confidence and ease! Whichever method or exercise you choose, remember to keep track of your wins, and learn as much as you can from your losses! 

Anastasia Ushakova

Brand Strategist, Digital Marketer, and a Workshopper.

When Do You Need a Facilitator?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus.

The Ultimate Facilitation Glossary: 50 Facilitation Terms You Should Know (From A-Z)

How To Improve Team Collaboration

5 Common Technology Problems and How to Solve Them

The accelerating pace of digital transformation has increased businesses’ reliance on technology. However, as that reliance increases, so does the likelihood of encountering IT problems.

A staggering 82% of businesses have experienced unplanned disruptions due to the most common IT issues over the past four years, leading to a significant loss in productivity.

Common technology problems have a tangible impact on business productivity and, by extension, your bottom line.

“IT can become a brake on your business if it’s not being managed properly, explains Chris Power, CEO of Power Consulting. “Every business needs an IT support and resolution process, or risks killing the productivity of their best people and their most expensive resources.  Technology can drag down and even demoralize an otherwise productive team. Your IT provider should reduce “technology friction” by relace the oldest hardware, perform regular software updates, and a few other basic procedures regularly.”

The good news is that you can prevent IT problems from holding your business back. In this article, we’ll discuss five of the most common IT problems in business, how to approach them, and the necessary steps for resolving them.

Stop Losing Time and Money to Common Technology Problems

Reclaim your productivity and workday by partnering with Power Consulting.

A Closer Look at 5 Problems With IT and Their Solutions

Problem 1: “lagony” – frustratingly slow computers.

When your computer responds sluggishly, or applications take a while to load, it’s not just a mere annoyance; it’s a drain on employee productivity. These problems with IT are typically tied to either hardware or software issues.

A SanDisk study showed that PC users are wasting more than five days a year on slow-performing computers. The results of ITIC’s Hourly Cost of Downtime Survey showed that 91% of companies said that their hourly downtime costs exceeded $300,000 .

That said, the cost of downtime can be even more expensive than that. Given the aforementioned average downtime cost of $5,600 per minute, losing five days’ worth of time to slow computers can potentially set you back $40.32 million.

Solution: Speed Up Your Systems

To resolve slow performance, start by cleaning up your hard drive. Delete unneeded files, limit startup programs, and defragment your disk. Consider upgrading your hardware or moving towards a cloud service, which can provide scalable resources to meet your needs.

Source: TechChannel

Problem 2: Network Connectivity

The Challenge of Staying Connected

Losing internet access is a critical technology issue in business today. From a simple router reboot to a major power outage, network connectivity issues can disrupt your access to data, significantly diminishing your operational efficiency.

Ensuring Constant Connectivity

First, perform basic checks : Is your Wi-Fi turned on? Are all cables properly connected? If the problems persist, consider leveraging managed services that provide round-the-clock network monitoring and rapid issue resolution.

Problem 3: Data Security Threats

The Risk of Vulnerability

Data breaches pose a significant security risk, especially for small businesses. A 2022 report by IBM found that the global average cost of a data breach was $4.35 million , a figure that can be catastrophic for many businesses.

Solution: Fortifying Your Defenses

Invest in robust security software and educate your team about safe online practices . Keep your systems updated, and consider hiring managed services to handle your security needs professionally.

Problem 4: Data Backup and Recovery Issues

The Dangers of Lost Data

Data backup is often overlooked until disaster strikes. From accidental deletions to system failures, data loss is a serious IT problem in business. Research shows that 40% of data loss is caused by hardware failure, while human error ranks second at 29%.

Solution: Implementing a Reliable Backup Plan

Regularly backup data, both onsite and offsite, and test your backups frequently . Cloud-based backup services can offer automated and secure options for data storage and recovery.

Summary of Common IT Problems and Solutions

Eliminate Time-Consuming IT Problems With a Proven Partner

Navigating through common IT issues can be a complex task. But by understanding and implementing the solutions to these common technology problems, you can significantly improve your business’s digital resilience and operational efficiency.

At Power Consulting, we have been helping businesses like yours manage and solve common technology problems since 1991. From network outages to underperforming hardware that is causing downtime, you’ll find all the solutions you need when you partner with us.

Regain control of your workday by contacting us today to schedule a consultation and learn more about how we can power up your business’s IT infrastructure.

• Bipolar Disorder
• Therapy Center
• When To See a Therapist
• Types of Therapy
• Best Online Therapy
• Best Couples Therapy
• Best Family Therapy
• Managing Stress
• Sleep and Dreaming
• Understanding Emotions
• Self-Improvement
• Healthy Relationships
• Student Resources
• Personality Types
• Guided Meditations
• Verywell Mind Insights
• 2024 Verywell Mind 25
• Mental Health in the Classroom
• Editorial Process
• Meet Our Review Board
• Crisis Support

Problem-Solving Strategies and Obstacles

Kendra Cherry, MS, is a psychosocial rehabilitation specialist, psychology educator, and author of the "Everything Psychology Book."

Sean is a fact-checker and researcher with experience in sociology, field research, and data analytics.

JGI / Jamie Grill / Getty Images

• Application
• Improvement

From deciding what to eat for dinner to considering whether it's the right time to buy a house, problem-solving is a large part of our daily lives. Learn some of the problem-solving strategies that exist and how to use them in real life, along with ways to overcome obstacles that are making it harder to resolve the issues you face.

In cognitive psychology , the term 'problem-solving' refers to the mental process that people go through to discover, analyze, and solve problems.

A problem exists when there is a goal that we want to achieve but the process by which we will achieve it is not obvious to us. Put another way, there is something that we want to occur in our life, yet we are not immediately certain how to make it happen.

Maybe you want a better relationship with your spouse or another family member but you're not sure how to improve it. Or you want to start a business but are unsure what steps to take. Problem-solving helps you figure out how to achieve these desires.

The problem-solving process involves:

• Discovery of the problem
• Deciding to tackle the issue
• Seeking to understand the problem more fully
• Researching available options or solutions
• Taking action to resolve the issue

Before problem-solving can occur, it is important to first understand the exact nature of the problem itself. If your understanding of the issue is faulty, your attempts to resolve it will also be incorrect or flawed.

Problem-Solving Mental Processes

Several mental processes are at work during problem-solving. Among them are:

• Perceptually recognizing the problem
• Representing the problem in memory
• Considering relevant information that applies to the problem
• Identifying different aspects of the problem
• Labeling and describing the problem

Problem-Solving Strategies

There are many ways to go about solving a problem. Some of these strategies might be used on their own, or you may decide to employ multiple approaches when working to figure out and fix a problem.

An algorithm is a step-by-step procedure that, by following certain "rules" produces a solution. Algorithms are commonly used in mathematics to solve division or multiplication problems. But they can be used in other fields as well.

In psychology, algorithms can be used to help identify individuals with a greater risk of mental health issues. For instance, research suggests that certain algorithms might help us recognize children with an elevated risk of suicide or self-harm.

One benefit of algorithms is that they guarantee an accurate answer. However, they aren't always the best approach to problem-solving, in part because detecting patterns can be incredibly time-consuming.

There are also concerns when machine learning is involved—also known as artificial intelligence (AI)—such as whether they can accurately predict human behaviors.

Heuristics are shortcut strategies that people can use to solve a problem at hand. These "rule of thumb" approaches allow you to simplify complex problems, reducing the total number of possible solutions to a more manageable set.

If you find yourself sitting in a traffic jam, for example, you may quickly consider other routes, taking one to get moving once again. When shopping for a new car, you might think back to a prior experience when negotiating got you a lower price, then employ the same tactics.

While heuristics may be helpful when facing smaller issues, major decisions shouldn't necessarily be made using a shortcut approach. Heuristics also don't guarantee an effective solution, such as when trying to drive around a traffic jam only to find yourself on an equally crowded route.

Trial and Error

A trial-and-error approach to problem-solving involves trying a number of potential solutions to a particular issue, then ruling out those that do not work. If you're not sure whether to buy a shirt in blue or green, for instance, you may try on each before deciding which one to purchase.

This can be a good strategy to use if you have a limited number of solutions available. But if there are many different choices available, narrowing down the possible options using another problem-solving technique can be helpful before attempting trial and error.

In some cases, the solution to a problem can appear as a sudden insight. You are facing an issue in a relationship or your career when, out of nowhere, the solution appears in your mind and you know exactly what to do.

Insight can occur when the problem in front of you is similar to an issue that you've dealt with in the past. Although, you may not recognize what is occurring since the underlying mental processes that lead to insight often happen outside of conscious awareness .

Research indicates that insight is most likely to occur during times when you are alone—such as when going on a walk by yourself, when you're in the shower, or when lying in bed after waking up.

How to Apply Problem-Solving Strategies in Real Life

If you're facing a problem, you can implement one or more of these strategies to find a potential solution. Here's how to use them in real life:

• Create a flow chart . If you have time, you can take advantage of the algorithm approach to problem-solving by sitting down and making a flow chart of each potential solution, its consequences, and what happens next.
• Recall your past experiences . When a problem needs to be solved fairly quickly, heuristics may be a better approach. Think back to when you faced a similar issue, then use your knowledge and experience to choose the best option possible.
• Start trying potential solutions . If your options are limited, start trying them one by one to see which solution is best for achieving your desired goal. If a particular solution doesn't work, move on to the next.
• Take some time alone . Since insight is often achieved when you're alone, carve out time to be by yourself for a while. The answer to your problem may come to you, seemingly out of the blue, if you spend some time away from others.

Obstacles to Problem-Solving

Problem-solving is not a flawless process as there are a number of obstacles that can interfere with our ability to solve a problem quickly and efficiently. These obstacles include:

• Assumptions: When dealing with a problem, people can make assumptions about the constraints and obstacles that prevent certain solutions. Thus, they may not even try some potential options.
• Functional fixedness : This term refers to the tendency to view problems only in their customary manner. Functional fixedness prevents people from fully seeing all of the different options that might be available to find a solution.
• Irrelevant or misleading information: When trying to solve a problem, it's important to distinguish between information that is relevant to the issue and irrelevant data that can lead to faulty solutions. The more complex the problem, the easier it is to focus on misleading or irrelevant information.
• Mental set: A mental set is a tendency to only use solutions that have worked in the past rather than looking for alternative ideas. A mental set can work as a heuristic, making it a useful problem-solving tool. However, mental sets can also lead to inflexibility, making it more difficult to find effective solutions.

In the end, if your goal is to become a better problem-solver, it's helpful to remember that this is a process. Thus, if you want to improve your problem-solving skills, following these steps can help lead you to your solution:

• Recognize that a problem exists . If you are facing a problem, there are generally signs. For instance, if you have a mental illness , you may experience excessive fear or sadness, mood changes, and changes in sleeping or eating habits. Recognizing these signs can help you realize that an issue exists.
• Decide to solve the problem . Make a conscious decision to solve the issue at hand. Commit to yourself that you will go through the steps necessary to find a solution.
• Seek to fully understand the issue . Analyze the problem you face, looking at it from all sides. If your problem is relationship-related, for instance, ask yourself how the other person may be interpreting the issue. You might also consider how your actions might be contributing to the situation.
• Research potential options . Using the problem-solving strategies mentioned, research potential solutions. Make a list of options, then consider each one individually. What are some pros and cons of taking the available routes? What would you need to do to make them happen?
• Take action . Select the best solution possible and take action. Action is one of the steps required for change . So, go through the motions needed to resolve the issue.
• Try another option, if needed . If the solution you chose didn't work, don't give up. Either go through the problem-solving process again or simply try another option.

You can find a way to solve your problems as long as you keep working toward this goal—even if the best solution is simply to let go because no other good solution exists.

Sarathy V. Real world problem-solving .  Front Hum Neurosci . 2018;12:261. doi:10.3389/fnhum.2018.00261

Dunbar K. Problem solving . A Companion to Cognitive Science . 2017. doi:10.1002/9781405164535.ch20

Stewart SL, Celebre A, Hirdes JP, Poss JW. Risk of suicide and self-harm in kids: The development of an algorithm to identify high-risk individuals within the children's mental health system . Child Psychiat Human Develop . 2020;51:913-924. doi:10.1007/s10578-020-00968-9

Rosenbusch H, Soldner F, Evans AM, Zeelenberg M. Supervised machine learning methods in psychology: A practical introduction with annotated R code . Soc Personal Psychol Compass . 2021;15(2):e12579. doi:10.1111/spc3.12579

Mishra S. Decision-making under risk: Integrating perspectives from biology, economics, and psychology . Personal Soc Psychol Rev . 2014;18(3):280-307. doi:10.1177/1088868314530517

Csikszentmihalyi M, Sawyer K. Creative insight: The social dimension of a solitary moment . In: The Systems Model of Creativity . 2015:73-98. doi:10.1007/978-94-017-9085-7_7

Chrysikou EG, Motyka K, Nigro C, Yang SI, Thompson-Schill SL. Functional fixedness in creative thinking tasks depends on stimulus modality .  Psychol Aesthet Creat Arts . 2016;10(4):425‐435. doi:10.1037/aca0000050

Huang F, Tang S, Hu Z. Unconditional perseveration of the short-term mental set in chunk decomposition .  Front Psychol . 2018;9:2568. doi:10.3389/fpsyg.2018.02568

National Alliance on Mental Illness. Warning signs and symptoms .

Mayer RE. Thinking, problem solving, cognition, 2nd ed .

Schooler JW, Ohlsson S, Brooks K. Thoughts beyond words: When language overshadows insight. J Experiment Psychol: General . 1993;122:166-183. doi:10.1037/0096-3445.2.166

By Kendra Cherry, MSEd Kendra Cherry, MS, is a psychosocial rehabilitation specialist, psychology educator, and author of the "Everything Psychology Book."

What Are Problem-Solving Skills? Definition and Examples

• Share on Twitter Share on Twitter
• Share on Facebook Share on Facebook
• Share on LinkedIn Share on LinkedIn

Forage puts students first. Our blog articles are written independently by our editorial team. They have not been paid for or sponsored by our partners. See our full  editorial guidelines .

Why do employers hire employees? To help them solve problems. Whether you’re a financial analyst deciding where to invest your firm’s money, or a marketer trying to figure out which channel to direct your efforts, companies hire people to help them find solutions. Problem-solving is an essential and marketable soft skill in the workplace. 

So, how can you improve your problem-solving and show employers you have this valuable skill? In this guide, we’ll cover:

Problem-Solving Skills Definition

Why are problem-solving skills important, problem-solving skills examples, how to include problem-solving skills in a job application, how to improve problem-solving skills, problem-solving: the bottom line.

Problem-solving skills are the ability to identify problems, brainstorm and analyze answers, and implement the best solutions. An employee with good problem-solving skills is both a self-starter and a collaborative teammate; they are proactive in understanding the root of a problem and work with others to consider a wide range of solutions before deciding how to move forward. 

Examples of using problem-solving skills in the workplace include:

• Researching patterns to understand why revenue decreased last quarter
• Experimenting with a new marketing channel to increase website sign-ups
• Brainstorming content types to share with potential customers
• Testing calls to action to see which ones drive the most product sales
• Implementing a new workflow to automate a team process and increase productivity

Problem-solving skills are the most sought-after soft skill of 2022. In fact, 86% of employers look for problem-solving skills on student resumes, according to the National Association of Colleges and Employers Job Outlook 2022 survey . 

It’s unsurprising why employers are looking for this skill: companies will always need people to help them find solutions to their problems. Someone proactive and successful at problem-solving is valuable to any team.

“Employers are looking for employees who can make decisions independently, especially with the prevalence of remote/hybrid work and the need to communicate asynchronously,” Eric Mochnacz, senior HR consultant at Red Clover, says. “Employers want to see individuals who can make well-informed decisions that mitigate risk, and they can do so without suffering from analysis paralysis.”

Showcase new skills

Build the confidence and practical skills that employers are looking for with Forage’s free job simulations.

Problem-solving includes three main parts: identifying the problem, analyzing possible solutions, and deciding on the best course of action.

>>MORE: Discover the right career for you based on your skills with a career aptitude test .

Research is the first step of problem-solving because it helps you understand the context of a problem. Researching a problem enables you to learn why the problem is happening. For example, is revenue down because of a new sales tactic? Or because of seasonality? Is there a problem with who the sales team is reaching out to? 

Research broadens your scope to all possible reasons why the problem could be happening. Then once you figure it out, it helps you narrow your scope to start solving it. 

Analysis is the next step of problem-solving. Now that you’ve identified the problem, analytical skills help you look at what potential solutions there might be.

“The goal of analysis isn’t to solve a problem, actually — it’s to better understand it because that’s where the real solution will be found,” Gretchen Skalka, owner of Career Insights Consulting, says. “Looking at a problem through the lens of impartiality is the only way to get a true understanding of it from all angles.”

Once you’ve figured out where the problem is coming from and what solutions are, it’s time to decide on the best way to go forth. Decision-making skills help you determine what resources are available, what a feasible action plan entails, and what solution is likely to lead to success.

On a Resume

Employers looking for problem-solving skills might include the word “problem-solving” or other synonyms like “ critical thinking ” or “analytical skills” in the job description.

“I would add ‘buzzwords’ you can find from the job descriptions or LinkedIn endorsements section to filter into your resume to comply with the ATS,” Matthew Warzel, CPRW resume writer, advises. Warzel recommends including these skills on your resume but warns to “leave the soft skills as adjectives in the summary section. That is the only place soft skills should be mentioned.”

On the other hand, you can list hard skills separately in a skills section on your resume .

Forage Resume Writing Masterclass

Learn how to showcase your skills and craft an award-winning resume with this free masterclass from Forage.

Avg. Time: 5 to 6 hours

Skills you’ll build: Resume writing, professional brand, professional summary, narrative, transferable skills, industry keywords, illustrating your impact, standing out

In a Cover Letter or an Interview

Explaining your problem-solving skills in an interview can seem daunting. You’re required to expand on your process — how you identified a problem, analyzed potential solutions, and made a choice. As long as you can explain your approach, it’s okay if that solution didn’t come from a professional work experience.

“Young professionals shortchange themselves by thinking only paid-for solutions matter to employers,” Skalka says. “People at the genesis of their careers don’t have a wealth of professional experience to pull from, but they do have relevant experience to share.”

Aaron Case, career counselor and CPRW at Resume Genius, agrees and encourages early professionals to share this skill. “If you don’t have any relevant work experience yet, you can still highlight your problem-solving skills in your cover letter,” he says. “Just showcase examples of problems you solved while completing your degree, working at internships, or volunteering. You can even pull examples from completely unrelated part-time jobs, as long as you make it clear how your problem-solving ability transfers to your new line of work.”

Learn How to Identify Problems

Problem-solving doesn’t just require finding solutions to problems that are already there. It’s also about being proactive when something isn’t working as you hoped it would. Practice questioning and getting curious about processes and activities in your everyday life. What could you improve? What would you do if you had more resources for this process? If you had fewer? Challenge yourself to challenge the world around you.

Think Digitally

“Employers in the modern workplace value digital problem-solving skills, like being able to find a technology solution to a traditional issue,” Case says. “For example, when I first started working as a marketing writer, my department didn’t have the budget to hire a professional voice actor for marketing video voiceovers. But I found a perfect solution to the problem with an AI voiceover service that cost a fraction of the price of an actor.”

Being comfortable with new technology — even ones you haven’t used before — is a valuable skill in an increasingly hybrid and remote world. Don’t be afraid to research new and innovative technologies to help automate processes or find a more efficient technological solution.

Collaborate

Problem-solving isn’t done in a silo, and it shouldn’t be. Use your collaboration skills to gather multiple perspectives, help eliminate bias, and listen to alternative solutions. Ask others where they think the problem is coming from and what solutions would help them with your workflow. From there, try to compromise on a solution that can benefit everyone.

If we’ve learned anything from the past few years, it’s that the world of work is constantly changing — which means it’s crucial to know how to adapt . Be comfortable narrowing down a solution, then changing your direction when a colleague provides a new piece of information. Challenge yourself to get out of your comfort zone, whether with your personal routine or trying a new system at work.

Put Yourself in the Middle of Tough Moments

Just like adapting requires you to challenge your routine and tradition, good problem-solving requires you to put yourself in challenging situations — especially ones where you don’t have relevant experience or expertise to find a solution. Because you won’t know how to tackle the problem, you’ll learn new problem-solving skills and how to navigate new challenges. Ask your manager or a peer if you can help them work on a complicated problem, and be proactive about asking them questions along the way.

Career Aptitude Test

What careers are right for you based on your skills? Take this quiz to find out. It’s completely free — you’ll just need to sign up to get your results!

Step 1 of 3

Companies always need people to help them find solutions — especially proactive employees who have practical analytical skills and can collaborate to decide the best way to move forward. Whether or not you have experience solving problems in a professional workplace, illustrate your problem-solving skills by describing your research, analysis, and decision-making process — and make it clear that you’re the solution to the employer’s current problems. 

Looking to learn more workplace professional skills? Check out Two Sigma’s Professional Skills Development Virtual Experience Program .

Image Credit: Christina Morillo / Pexels 

Related Posts

6 negotiation skills to level up your work life, how to build conflict resolution skills: case studies and examples, what is github uses and getting started, upskill with forage.

Build career skills recruiters are looking for.

How to Solve Problems Like an Expert

It's not so much what you know as how easily you can retrieve what you know..

Posted September 7, 2013

You have a problem when your current situation differs from your desired goal. You want to be rich, but your checking account balance is circling the drain. You want to date that gorgeous person, but you get tongue-tied whenever you even think about it. You are running late for work, and your car won’t start. In each case, what you want and what you have are decidedly different.

Problem solving is nothing more and nothing less searching for means to reduce the differences between your goal state and your current state. Yes, that’s right: All problem solving, at bottom, is search. When there is a clear procedure that will take you from the one to the other, we call that a well-defined problem. Making scrambled eggs is a well-defined problem. For the first, you simply follow a recipe, and voila, you’ve got breakfast.

If there is no clear procedure, we call that an ill-defined problem. Unfortunately, most of life’s important problems are ill defined. How do you make enough money to save for retirement , how do you avoid war, or how do you get that girl or guy to go out with you? These are all ill-defined problems because they don’t have clear goal states (how much is “enough” for retirement?) or they don’t have clear solution paths (how do you attract the interest of someone you find attractive?).

In 1945, the brilliant mathematician, George Pólya (1887–1985) wrote the quintessential text for solving problems, aptly titled How to Solve It. Here is how he summarized the problem-solving process.

1. First, make sure you understand the problem. You do this by developing a representation of the essential aspects of the problem. You do that by searching your knowledge base for information that seems to you to be solution-relevant.

2. After understanding, then make a plan for solving the problem. This will also usually involve searching one’s knowledge base for solutions that are appropriate for the problem as represented.

3. Carry out the plan by executing your solutions.

4. Look back on your work and ask “how could it be better?”

That is how it should be done. But most people make one huge mistake that derails the entire process, making it far less likely that they will succeed. What is that mistake?

They skip the first step.

Regardless of the domain, inexperienced problem-solvers tend to jump right to the solution stage of problem solving, with typically disastrous consequences. They often use a trial-and-error strategy in which the first solution that comes to mind is put into play. Because they didn’t take the time to fully understand the problem, their solution attempts fail when foreseeable glitches arise.

In contrast, experts tend to spend more time developing a full understanding of the problem, comparing what they currently know about the problem with what they need to know in order to get a complete picture of the situation. Because they spend more time in the problem representation stage, they are more likely to derive successful solutions, and to spend less time overall in generating a successful solution.

Here are three tips for executing step one like an expert.

1. Organize knowledge correctly. Often, novices have all the knowledge they need to solve the problem at hand. They just can’t get to it because their knowledge is organized in ways that make it difficult to see the connection between the current problem and what they already know.

Experts organize their knowledge in problem schemas that include relevant information about a type of problem and the procedures for solving problems of that type. This means that when experts think about problems, relevant information is automatically activated in memory , along with relevant solution procedures. In contrast, when novices think about a problem, their knowledge is too general and too scattered throughout memory, making problem-solving a tedious trial-and-error search. For example, a novice salesperson will focus on the general goal of “make the sale”, and will apply sales techniques in willy-nilly or fixed fashion to reach that goal. An experienced salesperson will focus on the specific goal of understanding what the customer needs and wants, and in developing a trust relationship with the customer. As a result, the experienced salesperson spends less time “working” the customer or showing them things in which they have no interest.

2. Ask the right questions. If you’ve ever done a Google search, you know that the quality of the search results depends entirely on the quality of the keywords you use. Garbage in, garbage out. This in a nutshell, is the key to developing a strong understanding of a problem—asking the right questions.

Experts are more likely to ask the right questions because their domain-specific knowledge is organized more efficiently. Continuing with the previous example, an expert salesperson’s schema is organized around understanding customer wants and needs. As a result, he or she will spend more time asking specific questions about those needs and wants, and then tailoring subsequent choices to match the answers given. Sometimes the customer isn’t aware that there are product features that may be attractive to them. For example, they may focus on price yet be unaware that a higher priced item carries a better warranty. Because the salesperson has taken the time to impress upon the customer that their needs and wants matter, a relationship of trust is established that makes it easier for the salesperson to introduce these relevant features without putting the customer off. In contrast, novice salespeople will often deluge the customer with more product features than they can possibly remember and process, or will try hard-sell techniques that create an atmosphere of distrust .

3. Work forward from known to unknown. Because of the way expert knowledge is organized, experts solve problems by working forward from the information given (or information obtained) to arrive at a viable solution. Novices, on the other hand, tend to work backwards because they are focused more at arriving at a quick solution that at ensuring that they fully understand the problem. As a result, the typically have incomplete problem-solving schemas that are full of irrelevant information. This slows down the problem-solving process, and makes it less likely that a viable solution will be reached—or remembered!

For three more tips on how to be a better problem solver, see this article Dr. Art Markman.

References: Pólya, George (1957). How to Solve It. Garden City, NY: Doubleday.

Dr. Denise Cummins is a Fellow of the Association for Psychological Science, and the author of Good Thinking: Seven Powerful Ideas That Influence the Way We Think (2012, Cambridge University Press).

Denise Dellarosa Cummins, Ph.D. , is the author of Good Thinking, The Historical Foundations of Cognitive Science , and Evolution of Mind.

• Find a Therapist
• Find a Treatment Center
• Find a Psychiatrist
• Find a Support Group
• Find Online Therapy

United States

• Brooklyn, NY
• Chicago, IL
• Houston, TX
• Los Angeles, CA
• New York, NY
• Portland, OR
• San Diego, CA
• San Francisco, CA
• Seattle, WA
• Washington, DC
• Asperger's
• Chronic Pain
• Eating Disorders
• Passive Aggression
• Personality
• Goal Setting
• Positive Psychology
• Stopping Smoking
• Low Sexual Desire
• Relationships
• Child Development
• Self Tests NEW
• Diagnosis Dictionary

Sticking up for yourself is no easy task. But there are concrete skills you can use to hone your assertiveness and advocate for yourself.

• Gaslighting
• Affective Forecasting
• Neuroscience

Effective Problem-Solving Techniques in Business

Problem solving is an increasingly important soft skill for those in business. The Future of Jobs Survey by the World Economic Forum drives this point home. According to this report, complex problem solving is identified as one of the top 15 skills that will be sought by employers in 2025, along with other soft skills such as analytical thinking, creativity and leadership.

Dr. Amy David , clinical associate professor of management for supply chain and operations management, spoke about business problem-solving methods and how the Purdue University Online MBA program prepares students to be business decision-makers.

Why Are Problem-Solving Skills Essential in Leadership Roles?

Every business will face challenges at some point. Those that are successful will have people in place who can identify and solve problems before the damage is done.

“The business world is constantly changing, and companies need to be able to adapt well in order to produce good results and meet the needs of their customers,” David says. “They also need to keep in mind the triple bottom line of ‘people, profit and planet.’ And these priorities are constantly evolving.”

To that end, David says people in management or leadership need to be able to handle new situations, something that may be outside the scope of their everyday work.

“The name of the game these days is change—and the speed of change—and that means solving new problems on a daily basis,” she says.

The pace of information and technology has also empowered the customer in a new way that provides challenges—or opportunities—for businesses to respond.

“Our customers have a lot more information and a lot more power,” she says. “If you think about somebody having an unhappy experience and tweeting about it, that’s very different from maybe 15 years ago. Back then, if you had a bad experience with a product, you might grumble about it to one or two people.”

David says that this reality changes how quickly organizations need to react and respond to their customers. And taking prompt and decisive action requires solid problem-solving skills.

What Are Some of the Most Effective Problem-Solving Methods?

David says there are a few things to consider when encountering a challenge in business.

“When faced with a problem, are we talking about something that is broad and affects a lot of people? Or is it something that affects a select few? Depending on the issue and situation, you’ll need to use different types of problem-solving strategies,” she says.

Using Techniques

There are a number of techniques that businesses use to problem solve. These can include:

• Five Whys : This approach is helpful when the problem at hand is clear but the underlying causes are less so. By asking “Why?” five times, the final answer should get at the potential root of the problem and perhaps yield a solution.
• Gap Analysis : Companies use gap analyses to compare current performance with expected or desired performance, which will help a company determine how to use its resources differently or adjust expectations.
• Gemba Walk : The name, which is derived from a Japanese word meaning “the real place,” refers to a commonly used technique that allows managers to see what works (and what doesn’t) from the ground up. This is an opportunity for managers to focus on the fundamental elements of the process, identify where the value stream is and determine areas that could use improvement.
• Porter’s Five Forces : Developed by Harvard Business School professor Michael E. Porter, applying the Five Forces is a way for companies to identify competitors for their business or services, and determine how the organization can adjust to stay ahead of the game.
• Six Thinking Hats : In his book of the same name, Dr. Edward de Bono details this method that encourages parallel thinking and attempting to solve a problem by trying on different “thinking hats.” Each color hat signifies a different approach that can be utilized in the problem-solving process, ranging from logic to feelings to creativity and beyond. This method allows organizations to view problems from different angles and perspectives.
• SWOT Analysis : This common strategic planning and management tool helps businesses identify strengths, weaknesses, opportunities and threats (SWOT).

“We have a lot of these different tools,” David says. “Which one to use when is going to be dependent on the problem itself, the level of the stakeholders, the number of different stakeholder groups and so on.”

Each of the techniques outlined above uses the same core steps of problem solving:

• Identify and define the problem
• Consider possible solutions
• Evaluate options
• Choose the best solution
• Implement the solution
• Evaluate the outcome

Data drives a lot of daily decisions in business and beyond. Analytics have also been deployed to problem solve.

“We have specific classes around storytelling with data and how you convince your audience to understand what the data is,” David says. “Your audience has to trust the data, and only then can you use it for real decision-making.”

Data can be a powerful tool for identifying larger trends and making informed decisions when it’s clearly understood and communicated. It’s also vital for performance monitoring and optimization.

How Is Problem Solving Prioritized in Purdue’s Online MBA?

The courses in the Purdue Online MBA program teach problem-solving methods to students, keeping them up to date with the latest techniques and allowing them to apply their knowledge to business-related scenarios.

“I can give you a model or a tool, but most of the time, a real-world situation is going to be a lot messier and more valuable than what we’ve seen in a textbook,” David says. “Asking students to take what they know and apply it to a case where there’s not one single correct answer is a big part of the learning experience.”

Make Your Own Decision to Further Your Career

An online MBA from Purdue University can help advance your career by teaching you problem-solving skills, decision-making strategies and more. Reach out today to learn more about earning an online MBA with Purdue University .

If you would like to receive more information about pursuing a business master’s at the Mitchell E. Daniels, Jr. School of Business, please fill out the form and a program specialist will be in touch!

Connect With Us

For Boeing, Buying Spirit Is Only The Start Of Solving Its Problems

• Share to Facebook
• Share to Twitter
• Share to Linkedin

Boeing 737 Max fuselages manufactured by Spirit AeroSystems in Wichita, Kansas, are transported on a BSNF train heading west over the Bozeman Pass in Montana en route to the Boeing assembly plant in Renton, Washington.

B oeing is bringing production of its plane fuselages back in-house. The aerospace giant announced early Monday it had agreed to acquire its largest supplier, Spirit AeroSystems, in an $8.3 billion deal, including debt, 19 years after it had spun out the operation. It may be the best of bad options for the embattled companies, industry experts told Forbes , but it will take Boeing years to straighten out the money-losing supplier and the quality problems that have bedeviled both of them.

“This is a lot like two drunk guys at a bar saying I'm too drunk to drive home,” said Cliff Collier, an aerospace consultant. “And then one of them says, ‘I know, we'll get in the same car and go together.’ This is not going to solve either company's problems.”

Improving Spirit operations and integrating them with Boeing’s will be complicated, and Boeing executives have to do so while absorbed with a host of other problems. Chief among them is manufacturing quality: In January, a panel made by Spirit blew out of a Boeing 737 Max operated by Alaska airlines mid-flight, prompting scrutiny by regulators. A federal investigation into the accident preliminarily found that the panel had been removed at a Boeing factory to fix rivets that had been misinstalled by Spirit workers, and then put back in place without four retaining bolts.

It’s unclear that Boeing’s current management has a solid grip on how to improve quality, some say. “It's not like Boeing has a world-class operating system that they can just drop in on Spirit. Boeing's operating system has the same problem Spirit’s does,” said Collier.

CEO David Calhoun touted the deal Monday as “one of the most significant” the company has taken to strengthen quality. “This is an opportunity to bring back critical airplane manufacturing work on Boeing airplanes into our factories – where Boeing and Spirit world-class engineers and mechanics can work seamlessly together, focused on a common mission to build safe and quality airplanes for our customers.”

In 2005, as part of a campaign to outsource parts production for its planes, Boeing sold off to private equity the factory in Wichita, Kansas, that built the fuselages for the 737, its best-selling plane, as well as body parts of other aircraft. Spirit expanded to make structures for other companies, most notably Airbus, but it struggled to build a sustainable business. Most aerospace suppliers make fat profits from selling spare parts for repairs, something that isn’t a possibility with fuselages because they’re expected to last the life of the aircraft.

Spirit’s financial position worsened when Boeing halted production of the 737 Max in January 2020 after two deadly crashes in the previous two years. Then the Covid pandemic froze aircraft demand more broadly. But Spirit has had to carry the expense of maintaining capacity for higher production rates than Boeing could take. By 2023, Boeing was forced to inject cash into Spirit to keep it afloat.

As part of the deal, Airbus will also be paid $559 million to take over unprofitable units of Spirit that make parts for the European planemaker.

There may be some cost savings from combining the two companies. If Spirit were producing at a full rate of 50 737 fuselages a month, instead of around 30 now, it could earn a profit of roughly $1.5 million on each, Melius Research estimates. Eliminating that markup would save Boeing $900 million a year.

But it will be hard to find synergies in their supply chains, said Collier. And it will take time for Boeing to switch Spirit over to its systems for managing day-to-day operations and HR. Meanwhile Spirit machinists’ collective bargaining agreement, which is based on Spirit’s current operating methods and runs until June 2027, will make it harder for Boeing to harmonize how their factories run.

“To some degree Boeing's going to have to be hands off for a couple years because it's too hard to try to integrate them right now,” said Collier. “But then you ask yourself, okay, then how's Boeing fixing Spirit?”

Green Workers, Red Ink

One of the key problems at Spirit, Boeing and the broader aerospace sector, observers say, is a deep loss of experience on the assembly line during the pandemic, when companies shed tens of thousands of workers amid a deep freeze in aviation.

Amid a strong rebound in the manufacturing job market nationwide, aerospace companies only got 20% to 30% of furloughed workers to come back, analyst Scott Mikus of Melius Research estimates, compared to 70% to 80% in prior downturns.

Boeing has expanded its training for new employees, but even the best training is only the start in building airplanes, said Collier. The production rates of planes are low compared to cell phones or cars, so aerospace assembly workers aren’t doing the same repetitive tasks many times a day like their compatriots at higher-volume manufacturers, he said, and tend to perform a broader range of work with more tools. “It still takes a couple of years to really get good at assembly in aerospace, no matter what you do [in initial training],” Collier said.

Experience is particularly important on the 737 Max, the latest version of a plane that debuted in the 1960s. It’s largely handmade, with Spirit and Boeing workers manually drilling and filling hundreds of thousands of holes. Misdrilled holes have been flagged on more 737 Max planes than just the Alaska model .

Spirit CEO Pat Shanahan has touted adding more automation on the assembly line as the key. “That is the fundamental solution to zero defects,” he said on an earnings call in February.

Automation will help to an extent, but it will take time and only go so far, observers say. “It’ll be a multi-year thing” to get the machines from manufacturers and integrate them into Spirit’s operations, said Mikus.

The antiquated nature of the 737 will limit how much of the work can be turned over to industrial robots, said Collier. “You're probably doing good to get 60% automated. So you’ve still got to drill tens of thousands of holes.”

Boeing will now also be saddled with supporting Spirit’s suppliers, who are also struggling after investing to raise production rates at Boeing’s behest, only to be stuck with idle capacity as the plane maker has struggled to follow through on its plans.

“If they could turn on the Max machine and get to [40 or 50 planes per month], none of these cash issues would be a problem,” said Richard Aboulafia, a managing director at AeroDynamic Advisory. “It's just a giant self-inflicted wound.”

Boeing has a slate of its own problems. Its board is searching for a new CEO to replace Calhoun, who has pledged to exit by the end of the year. (Spirit CEO Shanahan, who used to work at Boeing, is believed to be a candidate.) The U.S. Department of Justice is reportedly set to bring fraud charges against the company after determining it violated the terms of a 2021 deferred prosecution agreement over the two Max crashes. And the union that represents its assembly workers in Washington State has scheduled a vote for next month to authorize leadership to call a strike amid negotiations for a new contract. (If Boeing’s machinists in Washington state win a fat contract, that could spark discontent among Spirit workers over the terms of their deal, points out Collier.)

At Spirit, separating the operations that Airbus will take over is a complicated headache of its own. Meanwhile, Spirit has built up a defense business that makes structures for Boeing competitors – most notably the fuselage of the in-development B-21 bomber for Northrop Grumman. It’s possible that defense companies will have concerns about Boeing gaining access to their intellectual property, said Mikus.

However, Aboulafia said a change in leadership to executives focused more on manufacturing than financial results could go a long way to helping Boeing solve its problems.

The C-suite failures at Boeing “paradoxically fills me with hope,” he said. “If you have leaders that show up in factories and are engaged in the actual business of building and designing planes, it can get much better very fast.”

• Editorial Standards
• Reprints & Permissions

Diagnosing herbicide problems takes detective work

Field day offers examples, tips for solving the mystery.

• by Trina Kleist
• July 02, 2024

A grower applies an herbicide to his tomato plants, or thinks a neighbor’s treatment is drifting over her almond trees. A short time later, the leaves start to bleach or shrivel. Was it the herbicide? Or maybe water stress? Soil nutrients? Perhaps an insect?

Figuring out the causes of crop problems takes detective work, and like solving any mystery, it starts with knowing the signs, gathering evidence and asking questions.

The Diagnosing Herbicide Symptoms field day at UC Davis was an opportunity to see, up close, the shriveled cotton, scorched corn and dying sunflowers that can result when herbicides are applied incorrectly. Using the right herbicide – in the right proportion, at the right time and in the right field – can make the difference between a thriving crop and a financial loss.

A top take-away to avoid problems: “Don’t do stuff at night!” laughed Becky Wheeler-Dykes , a UC Cooperative Extension farm advisor attending the June 26 event to better serve growers in Glenn, Tehama and Colusa counties. “The packages look the same. People grab the wrong jug.” And then, disaster.

Instructors were  Brad Hanson , professor of Cooperative Extension; and  Kassim Al-Khatib , the Melvin D. Androus endowed professor for weed science; both in the Department of Plant Sciences. They were joined by  John Roncoroni , a Cooperative Extension emeritus farm advisor rooted in the department’s weed science program. Attendees were a mixture of people from agriculture, industry, government officials, university researchers and Cooperative Extension advisors. The event was hosted by the  Weed Research and Information Center , based in the Department of Plant Sciences.

Out in a field west of campus, visitors could see the progression of damage, from control plots with green and healthy crops to plants that looked sadder as herbicide concentrations increased. Visitors could see the patterns of damage for common foliar chemicals such as glyphosate, paraquat, and 2,4-D, as well as soil-applied herbicides from several chemical classes.

“There’s a lot of detective work,” said Stephen Chang, a master’s student in Hanson’s lab aiming for a career in Cooperative Extension. “For example, the company that makes the herbicide says there shouldn’t be a problem, but the grower says, there is a problem. This course helps with developing the skills to figure out what happened.”

It might not be the herbicide at all

Detective work and problem-solving frame the approach, Hanson explained. The cause of crop damage can be simple or complex. Like a good mystery, what appears to be a clue can turn out to be a red herring. Professionals need to draw on their inner Sherlock Holmes to observe and document symptoms, look for patterns in the plants and in the field, ask questions, gather information about the larger environment and collect samples.

An herbicidal Agatha Christie would then suggest: What if it’s not herbicide damage at all? Participants learned to consider the possibility of insects, pathogens and viruses, as well as problems with water, nutrients, soil condition and even root damage from cultivation practices.

Hanson recalled puzzling over symptoms he found in an orchard. The culprit? “A leaking natural gas line,” he said.

More resources for herbicide issues

Participants also heard from Molly Mathews, deputy agriculture commissioner from Yolo County, on how a field investigation is conducted. Lawyer Robert Davies, of Donahue Davies LLP in Folsom, outlined the basics of what happens when there are lawsuits related to crop damage from herbicide drift.

The Diagnosing Herbicide Symptoms field day is part of a larger program of education and outreach offered through the Weed RIC, said director Julia Stover-Blackburn. It was the first time the event has been offered since the COVID-19 pandemic, she added.

• For more information about field days and resources , visit the  Weed RIC webpage .
• For a thorough discussion of herbicide symptoms , visit  this page overseen by Al-Khatib and sponsored by University of California Agriculture and Natural Resources.

This  online course follows an earlier version of the Diagnosing Herbicide Symptoms field program.

Media Resources

• Trina Kleist, UC Davis Department of Plant Sciences, [email protected] , (530) 754-6148 or (530) 601-6846

Primary Category

Secondary categories.

Numbers, Facts and Trends Shaping Your World

Read our research on:

Full Topic List

Regions & Countries

• Publications
• Our Methods
• Short Reads
• Tools & Resources

Read Our Research On:

• Americans’ Views of Government’s Role: Persistent Divisions and Areas of Agreement

1. Government’s scope, efficiency and role in regulating business

Table of contents.

• Views on the efficiency of government
• Views on the government’s regulation of business
• Confidence in the nation’s ability to solve problems
• Views on the effect of government aid to the poor
• Views on government’s role in health care
• Views on the future of Social Security
• Trust in government
• Feelings toward the federal government
• Acknowledgments
• The American Trends Panel survey methodology

American s are evenly divided in their preferences for the size of government. Yet a somewhat greater share wants the government to do more to solve problems than say it is doing too much better left to others.

There is a persistent belief that government is wasteful: 56% say it is “almost always wasteful and inefficient.”

However, a majority of Americans (58%) say government regulation of business is necessary to protect the public good.

Divisions on government’s size, scope

Overall, 49% say they would prefer a smaller government providing fewer services, while 48% say they would rather have a bigger government providing more services.

Most Democrats prefer a larger government. For nearly half a century, Democrats and Republicans have differed in their preferences for the size of government. Today, those differences are as wide as they have ever been:

• Nearly three-quarters of Democrats and Democratic-leaning independents (74%) favor a bigger government, providing more services. By comparison, in 2015, a smaller majority of Democrats (59%) said they preferred a bigger government.
• Just 20% of Republicans and Republican leaners prefer a bigger government; nearly four times as many want smaller government with fewer services. Republicans’ views of the size of government have changed less than Democrats’. Still, when George W. Bush was running for reelection in 2004, roughly a third of Republicans favored a bigger government.

When asked about the proper role of government, about half of Americans (53%) say the government should do more to solve problems, while 46% say the government is doing too many things better left to businesses and individuals.

An overwhelming share of Democrats (76%) say government should do more to solve problems, while about a quarter (23%) say it is doing too many things better left to individuals and businesses.

By contrast, Republicans prefer a more limited role for government: 71% say government is doing too many things better left to businesses and individuals, while 28% say government should do more to solve problems.

There are also sizable demographic differences in these views:

• White adults (54%) are the most likely to say government is doing too many things better left to businesses and individuals, while smaller shares of Asian (34%), Black (31%) and Hispanic (29%) adults say the same.
• Younger adults are more likely than older adults to favor a larger role for government, with adults ages 18 to 29 (66%) being the most likely to say government should do more to solve problems.
• Among income groups, a majority of lower-income adults (61%) say government should do more to solve problems, while smaller shares of upper- and middle-income adults (53% and 48%, respectively) say the same.

Views among partisans by race, ethnicity and income

Among partisans, there are wide demographic differences on the preferred role of government – especially among Republicans.

Hispanic Republicans (58%) are much more likely than White Republicans (21%) to favor a larger role for government.

Views among Democrats are much less divided, with at least seven-in-ten Democrats in each racial and ethnic group saying government should do more to solve problems.

Nearly half of lower-income Republicans (46%) say that the government should do more to solve problems, while smaller shares of middle- (22%) and upper-income (19%) Republicans say the same.

Wide majorities of Democrats across income groups say government should do more to solve problems.

In assessments of the efficiency of the government, a majority of Americans (56%) find it to be “almost always wasteful and inefficient.” A smaller share (42%) say government “often does a better job than people give it credit for.”

Overall, views on the efficiency of government have remained somewhat steady since 2019, with views today mirroring those five years ago.

Among partisans, a majority of Democrats (63%) say the government often does a better job than people give it credit for, while a large majority of Republicans (77%) say government is often wasteful and inefficient.

Views on the efficiency of government in both parties have remained steady since 2021.

While Democrats are generally more likely than Republicans to say government does not get enough credit, these views vary somewhat depending on which party holds the presidency:

• Democrats are now more likely to give credit to the government than they were during the Trump administration.
• Among Republicans, views of government efficiency were more positive during the Trump administration.

This is consistent with shifts in views during prior administrations .

On the topic of government regulation of business, about six-in-ten Americans (58%) say that government regulation of business is necessary to protect the public interest. Four-in-ten, however, say government regulation of business usually does more harm than good.

These views have remained largely unchanged since 2017.

As with other attitudes about government, Republicans and Democrats differ on the impact of government regulation of business:

• About two-thirds of Republicans (65%) say government regulation does more harm than good.
• Roughly eight-in-ten Democrats (82%) say government regulation is necessary to protect the public interest.

Among other demographic differences:

• White adults (45%) are the most likely to say government regulation does more harm than good, while smaller shares of Hispanic (32%), Asian (29%) and Black (27%) adults say the same.
• Younger adults are more likely than older adults to say government regulation of business is necessary to protect the public interest, with adults ages 18 to 29 (64%) being the most likely to say this.

Americans are divided in their views on the country’s ability to solve important problems. About half (52%) of Americans say “this country can’t solve many of its important problems,” while 47% say that “as Americans, we can always find ways to solve our problems and get what we want.”

More Americans express confidence in the country’s ability to solve problems now than a year ago (47% now, 43% then). Still, the share saying this is lower than it was from 2019 to 2022.

Unlike assessments of government, there are no partisan differences in views on the country’s ability to solve its important problems.

In both parties, about half say the U.S. can’t solve many of its important problems, while slightly narrower shares say Americans can always find ways to solve the country’s problems.

Views among age groups

Among age groups, younger adults are the most likely to express skepticism in the country’s ability to solve its important problems. About six-in-ten adults ages 18 to 29 (62%) say the U.S. can’t solve many of its important problems, while smaller shares of older adults say the same.

Overall, the shares of adults in each age group who voice skepticism on the country’s ability to solve its problems remain higher than they were in 2022.

However, older adults have grown slightly more optimistic on this issue in the past year. Views among the youngest adults are relatively unchanged from 2022.

Sign up for our weekly newsletter

Fresh data delivery Saturday mornings

Sign up for The Briefing

Weekly updates on the world of news & information

• Election 2024
• Federal Government
• Government Spending & the Deficit
• Health Care
• Partisanship & Issues
• Social Security & Medicare
• Trust in Government

Third-party and independent candidates for president often fall short of early polling numbers

6 facts about presidential and vice presidential debates, biden, trump are least-liked pair of major party presidential candidates in at least 3 decades, cultural issues and the 2024 election, more than half of americans are following election news closely, and many are already worn out, most popular, report materials.

1615 L St. NW, Suite 800 Washington, DC 20036 USA (+1) 202-419-4300 | Main (+1) 202-857-8562 | Fax (+1) 202-419-4372 |  Media Inquiries

Research Topics

• Email Newsletters

ABOUT PEW RESEARCH CENTER  Pew Research Center is a nonpartisan fact tank that informs the public about the issues, attitudes and trends shaping the world. It conducts public opinion polling, demographic research, media content analysis and other empirical social science research. Pew Research Center does not take policy positions. It is a subsidiary of  The Pew Charitable Trusts .

© 2024 Pew Research Center

'Build more houses' sure sounds great as a solution to the housing crisis, but a few key factors scream 'buyer beware'

Analysis 'Build more houses' sure sounds great as a solution to the housing crisis, but a few key factors scream 'buyer beware'

According to Abraham Maslow's famed "Hierarchy of Needs", human beings will act with urgency to address basic physiological requirements for survival (food, air, shelter, water and so on) before worrying about more existentially trifling issues, like whether they are actually happy or what they think of the Marvel franchise. 

In Maslow's theory, you only worry about the next level — they range up through safety, then belonging and love, then esteem, then cognitive well-being and so on — once you've satisfied the one before. 

The final level, the pointy bit of the pyramid with which Maslow's model is regularly depicted, is "Transcendence", which until recently in Australia involved buying a $15,000 light machine off Pete Evans .

The theory finds broad support in the current Australian political environment, where basic needs are absolutely front of mind: food, warmth, housing. 

These basic needs are all expensive, and getting more so, and the number of households finding themselves obliged to "pick any two" is on the way up .

But what is it about this last-mentioned need — housing — which lends itself historically to quite such crazed policy-making at the federal level?

Australia is in the grips of a legitimate housing crisis and yet the temptation for our leaders to deny the bleeding obvious, or make promises that are patently undeliverable, continues to prove too much for them.

This week marked the beginning of the five-year period over which the Albanese government has claimed its Housing Accord will deliver "1.2 million new, well-located homes". To achieve this target, we will need to build 240,000 new homes each year — or 20,000 a month.

This seems as good a time as any to evaluate the reliability of what politicians tell us about housing, and how they're going to make things better.

Let's break down the problem

The first thing to remember is that there are two very distinct groups of Australians with a keen interest in housing affordability: people who own homes already and people who don't but want to.

People who already own homes — especially those who bought them recently, and thus wake every day to the nauseous certainty that today is the day the property bubble will burst — want prices to keep growing.

People who want to buy a house, however, want prices to crash. Ideally precipitously, and for long enough for the interested party to relieve some distressed seller of a well-positioned three-bedder close to all facilities, before booming again. This is the Australian dream.

No politician can make both groups happy at once. So who wins? Let's look at the numbers.

In the 2021 Census, the Australian Bureau of Statistics reported that 67 per cent of Australian households were owner-occupied. So in the war of "do we want house prices to boom or bust", it's easy to see why no political leader who wants to survive is ever selling a "bust" model.

It's why, at state and federal levels, governments will periodically pretend that the best way to address the raging bin-fire of real property prices is to give first-home buyers money to spend. Arm them with their own personal can of accelerant, in other words.

Between 2012 and 2021, according to the Australian Housing and Urban Research Institute , Australian governments spent $20 billion on assistance to first-home buyers.

Over that time, according to CoreLogic, house prices in Sydney doubled.

These types of measures are by no means out of favour, despite their hilariously predictable effects on the market. The Queensland Labor government doubled its first home buyer grant to $30,000 last September, and Opposition Leader Peter Dutton recently restated his policy of allowing first home buyers to use their super to buy a house.

The opposition's other "demand side" solutions to the housing crisis include banning foreigners from buying established houses at auction and cutting immigration numbers so there'll be less competition for the limited number of houses on offer.

The Albanese government, so far, has shown itself to be more interested in "supply side" solutions. Street name: "Build More Houses".

And it sounds great because it makes sense and you can and absolutely should wear high-vis and a hard hat while announcing such initiatives. Building more houses means people get jobs AND houses. And that's a win-win. Building 1.2 million new "well-located" houses in five years? C'mon Aussie! Let's go! 

But the strong denial-of-the-bleeding-obvious tradition around housing policy in this country does not stop at political leaders squirting accelerant onto the bonfire of house prices and acting all surprised when it works.

And there are several bleedingly obvious factors that mean, even with the best will in the world, it is highly unlikely that in five years' time, Australians will be carrying each other over the thresholds of 1.2 million new, well-located homes.

Why 1.2 million homes are unlikely to happen

The last time Australia got even close to building 240,000 new homes in a single year was 2017, when we built 223,563.

As property analyst Cameron Kusher noted this week , that was back when interest rates were still sitting pleasantly at 1.5 per cent. Today, interest rates are at 4.5 per cent and there is a watching brief on Reserve Bank governor Michele Bullock's eyebrows, lest even their merest twitch betray an intention to raise them further.

Meanwhile, construction companies — especially the mid-tier types that build medium-density apartment buildings — are dropping like flies.

By March, according to ASIC, 1,913 construction companies had so far gone bust this financial year. Three times as many as at the comparable point in 2021/22.

Why? Because banks aren't financing these companies the way they used to. Because a bunch of them got caught up in fixed-price projects during COVID, and now can't afford to carry them out.

Also, because building materials are about a third more expensive than they were before the pandemic.

Also, because there is an acute labour shortage of tradies, owing in part to the decline in apprenticeships. There were 376,800 in 2012, and only 134,800 by 2020. Australia's tradie workforce is aging and overworked.

What's the solution?

Well. We could import more skilled labour from overseas. But Dutton doesn't want to do that because they'd be competition at house auctions, and the Albanese government last year expressly excluded tradies from its new super-expedited visa scheme .

Unions don't love importing labour, and the Albanese government doesn't love offending unions.

And one last conundrum

One of the other strands to this infuriating knot is the whole idea of "well-located" homes.

Gone are the halcyon days of the 1970s, when vast tracts of developable land were to be had within an easy commute of city centres.

These days, well-located, medium-density housing usually entails careful planning. And guess what Australia also lacks? Yep, town planners.

Matt Collins, the Planning Institute of Australia's chief executive, recently warned that there are now 232 local government areas in Australia where no planners are working at all. "This is 43 per cent of all local government areas," he said, in an update posted to LinkedIn.

Bond University has recently announced the closure of its planning school; James Cook University is set to follow suit.

There's no doubt that the Albanese government is pouring energy and attention into addressing the issue central to this housing crisis. And "Build more houses!" is an eminently saleable proposition.

But a detailed title search on this attractive electoral property leaves many questions unanswered.

• X (formerly Twitter)

Related Stories

New report indicates australia will miss target of 1.2 million new homes by 2029.

A housing crisis freight train is coming — and one question must be answered by the government and the Coalition

Median income earners pushed out of property market amid 'astronomical' price growth

• Federal Parliament
• Housing Construction Industry
• Housing Policy

• Advanced Search

Isogeometric dual reciprocity BEM for solving time-domain acoustic wave problems

New citation alert added.

This alert has been successfully added and will be sent to:

You will be notified whenever a record that you have chosen has been cited.

To manage your alert preferences, click on the button below.

New Citation Alert!

Please log in to your account

Information & Contributors

Bibliometrics & citations, view options, recommendations, coupling of the improved singular boundary method and dual reciprocity method for multi-term time-fractional mixed diffusion-wave equations.

The main purpose of this work is to present an impressive numerical scheme to solve two-dimensional multi-term time fractional mixed diffusion-wave differential equations (TFMDWE). The proposed method is based on the compact dual ...

Solving Boundary Integral Problems with BEM++

Many important partial differential equation problems in homogeneous media, such as those of acoustic or electromagnetic wave propagation, can be represented in the form of integral equations on the boundary of the domain of interest. In order to solve ...

On Solving an Acoustic Wave Problem Via Frequency-Domain Approach and Tensorial Spline Galerkin Method

In this paper, we introduce a numerical method for solving the dynamical acoustic wave propagation problem with Robin boundary conditions. The method used here is divided into two stages. In the first stage, the equations are transformed, via the ...

Information

Published in.

Pergamon Press, Inc.

Publication History

Author tags.

• Isogeometric BEM
• Non-uniform rational B-splines
• Dual reciprocity method
• Infinite domain
• Time-domain acoustic wave problems
• Research-article

Contributors

Other metrics, bibliometrics, article metrics.

• 0 Total Citations
• 0 Total Downloads
• Downloads (Last 12 months) 0
• Downloads (Last 6 weeks) 0

View options

Login options.

Check if you have access through your login credentials or your institution to get full access on this article.

Full Access

Share this publication link.

Copying failed.

Share on social media

Affiliations, export citations.

• Please download or close your previous search result export first before starting a new bulk export. Preview is not available. By clicking download, a status dialog will open to start the export process. The process may take a few minutes but once it finishes a file will be downloadable from your browser. You may continue to browse the DL while the export process is in progress. Download
• Download citation
• Copy citation

We are preparing your search results for download ...

We will inform you here when the file is ready.

Your file of search results citations is now ready.

Your search export query has expired. Please try again.

1. Network connectivity issues. A variety of factors, such as misconfigured network settings, hardware failure, software conflicts, or external factors like ISP issues or network congestion, can cause network connectivity issues. To solve this problem, you need to check physical connections, making sure cables are properly connected.

Even the changes that are supposed to solve and prevent other known problems, often result in the introduction of new and unexpected problems. It's not unheard of that sometimes even routine maintenance on equipment can cause problems. Scenario 1. Take for example, updating firmware on a network switch. This should be a relatively trouble ...

What is problem solving? Problem solving is a process of finding and implementing a solution to a challenge or obstacle. In most contexts, this means going through a problem solving process that begins with identifying the issue, exploring its root causes, ideating and refining possible solutions before implementing and measuring the impact of that solution.

Problem management is an 8 step framework most commonly used by IT teams. You can use problem management to solve for repeating major incidents. By organizing and structuring your problem solving, you can more effectively get to the root cause of high-impact problems—and devise a solution. Solving the root cause prevents recurrence and ...

Too Much Focus on Automation. Data Mixups Due to AI Implementation. Poor User Experience. 1. Employee Productivity Measurement. As most companies switched to 100 percent remote almost overnight, many realized that they lacked an efficient way to measure employee productivity. Technology with " user productivity reports " has become ...

The problem-solving process typically includes the following steps: Identify the issue: Recognize the problem that needs to be solved. Analyze the situation: Examine the issue in depth, gather all relevant information, and consider any limitations or constraints that may be present. Generate potential solutions: Brainstorm a list of possible ...

1. Lack of IT Security. One of the most common IT problems for businesses is a lack of IT security, leading to potential security risks, cyber attacks and data breaches. These types of events can lead to loss or theft of sensitive information, reputation damage, loss of customer trust, legal fines, and more.

The process for problem management then is a structured way to manage problems in IT projects after they are first reported by users or service desk technicians. The problem management process can be broken down into these seven steps. 1. Detection. To resolve a problem, first, you have to identify it.

4 steps to better problem solving. While it might be tempting to dive into a problem head first, take the time to move step by step. Here's how you can effectively break down the problem-solving process with your team: 1. Identify the problem that needs to be solved. One of the easiest ways to identify a problem is to ask questions.

Flowcharts. Strategy maps. Mental maps. Idea maps. Concept maps. Layered process audit software. Charting software. MindManager. In this article, we've put together a roundup of versatile problem solving tools and software to help you and your team map out and repair workplace issues as efficiently as possible.

Try Reframing It. Summary. How you frame your problem will influence how you solve it. Therefore, the words you choose to describe the issue are critically important. In fact, if you're ...

The Creativity Dice #creativity #problem solving #thiagi #issue analysis . Too much linear thinking is hazardous to creative problem solving. To be creative, you should approach the problem (or the opportunity) from different points of view. You should leave a thought hanging in mid-air and move to another.

Step 1: Identify the Problem. The problem-solving process starts with identifying the problem. This step involves understanding the issue's nature, its scope, and its impact. Once the problem is clearly defined, it sets the foundation for finding effective solutions.

Creative problem solving (CPS) is actually a formal process formulated by Sidney Parnes and Alex Faickney Osborn, who is thought of as the father of traditional brainstorming (and the "O" in famous advertising agency BBDO).. Their creative problem solving process emphasizes several things, namely:. Separate ideation from evaluation.When you brainstorm creative ideas, have a separate time for ...

One of the best ways to improve your problem-solving skills is to learn from experts. Consider enrolling in organizational training, shadowing a mentor, or working with a coach. 2. Practice. Practice using your new problem-solving skills by applying them to smaller problems you might encounter in your daily life.

In insight problem-solving, the cognitive processes that help you solve a problem happen outside your conscious awareness. 4. Working backward. Working backward is a problem-solving approach often ...

Finding a suitable solution for issues can be accomplished by following the basic four-step problem-solving process and methodology outlined below. Step. Characteristics. 1. Define the problem. Differentiate fact from opinion. Specify underlying causes. Consult each faction involved for information.

There's a 5-step process that you can follow that will allow you to solve your challenges more efficiently and effectively. In short, you need to move through these 5 steps: Defining a problem. Ideating on a solution. Committing to a course of action. Implementing your solution. And finally - analyzing the results.

Problem 1: "Lagony" - Frustratingly Slow Computers. When your computer responds sluggishly, or applications take a while to load, it's not just a mere annoyance; it's a drain on employee productivity. These problems with IT are typically tied to either hardware or software issues. A SanDisk study showed that PC users are wasting more ...

Problem-solving is a mental process that involves discovering, analyzing, and solving problems. The ultimate goal of problem-solving is to overcome obstacles and find a solution that best resolves the issue. The best strategy for solving a problem depends largely on the unique situation. In some cases, people are better off learning everything ...

Problem-solving is a vital skill for coping with various challenges in life. This webpage explains the different strategies and obstacles that can affect how you solve problems, and offers tips on how to improve your problem-solving skills. Learn how to identify, analyze, and overcome problems with Verywell Mind.

Problem-Solving Skills Definition. Problem-solving skills are the ability to identify problems, brainstorm and analyze answers, and implement the best solutions. An employee with good problem-solving skills is both a self-starter and a collaborative teammate; they are proactive in understanding the root of a problem and work with others to ...

1. First, make sure you understand the problem. You do this by developing a representation of the essential aspects of the problem. You do that by searching your knowledge base for information ...

Companies that harness the power of data have the upper hand when it comes to problem solving. Rather than defaulting to solving problems by developing lengthy—sometimes multiyear—road maps, they're empowered to ask how innovative data techniques could resolve challenges in hours, days or weeks, write senior partner Kayvaun Rowshankish ...

This is not going to solve either company's problems." ... [40 or 50 planes per month], none of these cash issues would be a problem," said Richard Aboulafia, a managing director at ...

Figuring out the causes of crop problems takes detective work, and like solving any mystery, it starts with knowing the signs, gathering evidence and asking questions. The Diagnosing Herbicide Symptoms field day at UC Davis was an opportunity to see, up close, the shriveled cotton, scorched corn and dying sunflowers that can result when ...

American s are evenly divided in their preferences for the size of government. Yet a somewhat greater share wants the government to do more to solve problems than say it is doing too much better left to others. There is a persistent belief that government is wasteful: 56% say it is "almost always wasteful and inefficient."

The opposition's other "demand side" solutions to the housing crisis include banning foreigners from buying established houses at auction and cutting immigration numbers so there'll be less ...

The fundamental solution of the potential problem is used to establish the boundary-domain integral equation, which avoids the problem of solving the coefficient matrix repeatedly at different times. On the one hand, in order to maintain the dimensionality reduction advantages of the boundary element method, the classical dual reciprocity ...

Na Pali Coast Tours

Our classic na pali coast boat tour, now on 3 different boats.

Enjoy one of the most spectacular coastlines in the world with a small family operation that truly cares about your experience from start to finish. Smaller capacities equate to higher quality tours and we pride ourselves in providing what we feel are the best small boat tours on Kaua’i.

Each of our Na Pali tour boats offers a different boating experience. Learn more about our Na Pali Coast boat tours below and choose the boat that’s best suited for you.

Space is limited so choose your boat and reserve your seats online today!

Choose Your Na Pali Boat Tour

Na pali rafting adventures.

Our high-speed, wet & wild rafting adventure is one of Kauai’s most exhilarating rides. Regarded by many as the Ferrari of the Na Pali Coast, this is a must do adventure for thrill seekers who are young & fit.

Deluxe Power Catamaran

Ride in style along the Na Pali Coast in our state of the art 35ft power catamarans. These boats provide a similar experience to our rafts, except they are even faster, more comfortable, and great for almost any age!

6 Person Power Catamaran

Enjoy the Na Pali Coast’s most intimate and personalized boat tour to date. With only 6 guests, this unique offering is unmatched industry wide. This trip is incredible as a shared tour and even better as a private charter!

Capt Andy's has been taking guests on our famously friendly Kauai boat tours along the Na Pali Coast since 1983. Accompanied by your experienced captain and crew, you'll explore Hawaii's most stunning coastline, take in the majestic views, and check out the local wildlife. Whether you choose our luxury 65' Star Catamarans or our wet & wild Raft ...

The Na Pali is home to some of the world's most famous tropical locations with over 6,175 acres of undeveloped paradise. Although there are a variety of ways to explore the Na Pali Coast, a boat tour departing from Hanalei Bay has been the preferred choice amongst our island's visitors for decades. Join Hanalei's #1 boat tour for the ...

NaPali Coast and Niihau Boat Tours. Come aboard with us to Kauai's NaPali Coast! Our large 65-foot catamarans are ready to go for a fun-filled day, whether you choose our morning snorkel or afternoon sunset dinner cruise. Our exciting, heart pumping raft tours delight the more adventurous and we offer whale watching tours

The rest of the best Napali Coast boat tours depart from Port Allen and Kikiaola Small Boat Harbor. Custom-Built Boats for the Napali Coast Explore the Napali Coast on Kauai-built boats — both a sailing catamaran and a power catamaran that take a max of 41 and 49 passengers, respectively.

Deluxe Power Catamaran. Ride in style along the Na Pali Coast in our state of the art 35ft power catamarans. These boats provide a similar experience to our rafts, except they are even faster, more comfortable, and great for almost any age! Learn More. $229.

The perfect balance between comfort and adventure! Our brand new 35ft Deluxe Power Catamaran was custom designed for touring Na Pali Coast and was built with our guests in mind. She's the perfect size for Na Pali; large enough to handle the seas and keep you comfortable, and small enough to fit into the various sea caves when conditions permit.

Nā Pali Coast Catamaran Boat Tour. Sail Kauai's Nā Pali Coast! Get up close and personal with majestic cliffs, sea caves, and a cascading waterfalls. You may even see dolphins 🐬, sea turtles 🐢, and whales 🐋! Book Now. Learn More. From $ 120 $120. Dec 20 - April 15.

Our matching 35', custom-built, aluminum-power catamarans are the perfect middle-ground between adventure and comfort. Unlike the small rafts, our vessel offers shade, a restroom, adequate seating and space to move around freely, all with the ability to still enter the sea caves regularly. A Na Pali Coast catamaran tour is the best way to ...

Nā Pali Coast Catamaran Boat Tour. Experience an Adventure of a Lifetime Aboard Catamaran Kahanu ... Check-in time: 6:50 - 7:00 a.m. returning 12:30 - 12:45 p.m. Availability: Year-round. Offered year round, Na Pali and Whale Watching December 20th-April 15th. Adult $ 225 $ 205. Child (Ages 5-12) $ 185 $ 165. Experience the Nā Pali Coast on a ...

The most intimate Na Pali Experience! Our top of the line 6 Person Power Catamaran offers a unique and personal experience of Na Pali Coast. Instead of listening to narrations over a microphone, knowledge is passed conversationally, and instead of being a face in the crowd, this tour feels more like hanging out on a boat with friends.

Lucky Lady Deluxe Nā Pali Tour (with Snorkel) Enjoy snorkeling, sea cliffs, pristine beaches, waterfalls, and sea caves. Hear stories and legends while our crew provides a full-service experience of one of Kauai's greatest highlights! Available starting January 11, 2024. everyday 6:45a. Book Now.

Aboard the Na Pali Kai III Catamaran . Tour the Na Pali coast in the comfort and style in our custom, powered catamarans with spacious decks, comfortable seating, a restroom and our friendly, knowledgeable captain and crew. ... Napali Coast Boat Tour Times: Everyday. Morning Tour Check in @ 7:45 am; 8:30 am Departure; Afternoon Tour Check in ...

Ultimate Na Pali Snorkel Tour. $ 169.00 🕒5 Hours. Read reviews. Book the ultimate tour along the Napali coast. Explore sea caves, cascading waterfalls, hanging valleys, and secluded beaches with a local captain and crew. You'll view wondrous sea caves, cascading waterfalls, uninhabited lush valleys, and miles of white sand beaches, and get ...

Enjoy this spectacular Na Pali Coast Catamaran Tour from Hanalei Bay on Kauai's north shore. Cruise along the coast on one of two identical 35′ motorized catamarans; you'll find the perfect middle-ground between adventure and comfort! ... Discovering the Na Pali Coast Boat Tour $ 169.00 🕒4½-5 Hours. Reef Guided Turtle Tour $ 124.60 ...

Makana Charters and Tours - Na Pali Coast Tour on the Makana. Price: Adults from $189; kids from $159. Duration: 5 hours. This tour aboard the Makana - a 32-foot catamaran - includes ...

Na Pali Coast Tour Small Groups. $ 189.00 🕒5 Hours. Read reviews. Experience the beauty of Kauai's Na Pali Coast on Seiko a comfortable 34' custom-built Catamaran for the Napali Coast, powered by twin 300hp cruising at 20 to 22 knots. Glide along the majestic coastline, marveling at towering sea cliffs, lush valleys, and cascading ...

Our catamaran boat tours take you along the Na Pali coast with ease! The Afternoon Na Pali Tour starts with Check-in is from 12:00-12:30pm for tours departing at 12:45pm. Check-in is from 12:30-1:00pm for tours departing at 1:15pm. Snorkeling equipment and floatation devices are provided, as well as a waterproof dry-bag.

Nāpali Coast Boat Tour | Plan your Kauai vacation activities with your Personal Westin Concierge. ... Hop aboard a rigid-hull inflatable raft or 50-foot sailing catamaran and explore majestic waterfalls, lush valleys and sea caves along the Nāpali Coast. $$$ Price Key | $ = $0 - $49, $$ = $50 - $99, $$$ = $100 - $199, $$$$ = $200+

From $. 4-4.5 hours. Our wet and wild Winter Adventure Tour packs it all in with exciting waves, beautiful coastal views, photo opportunities, and a high chance of dolphin and whale encounters. Learn More. Take advantage of this private whale watching excursion only offered during the peak of whale season (Dec 16-March 31st) when nearly 10,000 ...

Most Popular! Nā Pali Coast Catamaran Boat Tour. Experience an Adventure of a Lifetime Aboard Catamaran Kahanu. Quick Details. User Ages: Ages 5+ Clock Duration: 5 hours; Checkma

Since 1980 Capt Andy's has taken guests on our famously friendly Kauai boat tours along the glorious Na Pali Coast.With experienced Captain and Crew, you'll explore Hawaii's most

Enjoy the famous canals of Amsterdam in our luxury boats. By booking this 90-minute tour, you'll experience the top attraction of Amsterdam. You'll get a lay of the land, so you can revisit all the top spots later. This tour is longer than most boat tours of its kind, so we cover the hidden gems as well as the traditional highlights.

Our Classic Na Pali Coast Boat Tour, Now on 3 Different Boats. Enjoy one of the most spectacular coastlines in the world with a small family operation that truly cares about your experience from start to finish. Smaller capacities equate to higher quality tours and we pride ourselves in providing what we feel are the best small boat tours on ...

Moscow river boat cruises — an unforgettable experience with Moskvatrip. A tourist won't embrace Russia wholeheartedly until he goes on a boat trip in Moscow. Enjoy the comfort of our luxury and safe vessels while another Moscow tourist attraction spreads before your eyes. Moskvatrip is your assistant in the choice of Moscow river cruises.

• Northern Europe & Baltic Sea

COST of day trip to Moscow ??

By densol , February 26, 2012 in Northern Europe & Baltic Sea

Recommended Posts

We have just booked a cruise to the Baltics for next year. I am trying to find out the average cost for a day trip to Moscow from STP. I have searched several times, and whilst I have read reviews and reports about the trips etc - I cannot actually see any examples of the costs. I imagine its quite expensive - but we want to do it so I need to budget LOL !!

Any ballpark figures ? :D

Link to comment

Share on other sites.

We have just booked a cruise to the Baltics for next year. I am trying to find out the average cost for a day trip to Moscow from STP. I have searched several times, and whilst I have read reviews and reports about the trips etc - I cannot actually see any examples of the costs. I imagine its quite expensive - but we want to do it so I need to budget LOL !! Any ballpark figures ? Thanks

We did the Moscow trip through our cruise ship in late July 2008. Its cost was a little under $1000 pp. Now, that cost through this cruise line is a little over that $1000 pp cost. Now, most are using the high-speed rail connection versus the air flights as we did. I have seen some other numbers from other cruise lines and/or private firms that run $700-850.

Why cheaper or the differences? As cruise lines are pressured to keep their "sticker price" low, they need to make up some "margin" with ship tours, beverages, spa stuff, etc., to help cover their costs and gain some profit. Second, different tours provide various features. Our tour included going inside the famed and spectacular Kremlin Palace. Most Moscow tours don't feature that option and you cannot just walk up there and get in on your own. That Palace is where the Czars were crowned and all of the current/recent Russian leaders assumed their powers.

We could have saved a little if we had used a private tour to go to and visit Moscow, but, with my wife's pushing, we felt it was worth it to pay a little more, do it through the cruise line. If there had been any problems or mix-ups, it was the ship's duty to "make it right" and we would not have to worry.

If you have three days in St. Petersburg and/or have been there before, then the Moscow tour can work out very well. It's not cheap, but in my view, worth it!! Both are a few of my visuals from this super great city with such interesting history and dramatic architecture.

THANKS! Enjoy! Terry in Ohio

Did a June 7-19, 2011, Solstice cruise from Barcelona that had stops in Villefranche, ports near Pisa and Rome, Naples, Kotor, Venice and Dubrovnik . Enjoyed great weather and a wonderful trip. Dozens of wonderful visuals with key highlights, tips, comments, etc., on these postings. We are now at 66,454 views for this live/blog re-cap on our first sailing with Celebrity and much on wonderful Barcelona. Check these postings and added info at:

http://www.boards.cruisecritic.com/showthread.php?t=1426474

For details and visuals, etc., from our July 1-16, 2010, Norway Coast/Fjords/Arctic Circle cruise experience from Copenhagen on the Silver Cloud, check out this posting. This posting is now at 60,364 views.

http://www.boards.cruisecritic.com/showthread.php?t=1227923

One of the Kremlin Wall Towers in Moscow:

Walking on the famed Red Square of Moscow:

St. Basil's sits on Red Square and dates back to its 1555-61 construction on the orders of Ivan the Terrible (Ivan IV). It commemorates the capture of Kazan and Astrakhan and marks the geometric center of the city. This location has been the hub of its growth for Moscow since the 14th century. It was the tallest building in Moscow until the completion of the Ivan the Great Bell Tower in 1600. This church was near destroyed in the 1930’s when Stalin was in control.:

Here is a small sampling of the Kremlin Royal Treasures of the Czars: Eggs & Jewels insicde the famed Armory.:

Moscow’s subways are called the “People’s Palaces” with their marble coverings and unique designs for each of the different and many stations.:

This is the interior for Moscow's most historic church, Assumption Cathedral or the Cathedral of the Dormition, inside the Kremlin walls. It is the mother church of Muscovite Russia. The church stands on Cathedral Square and was built in 1475–1479 by the Italian architect Aristotele Fioravanti. It was erected on the spot of an older 14th century cathedral of the same name:

We did the day trip to Moscow with Alla-tour and were very pleased with our tour. Our guide whose English was great was a wealth of information and the day went very smoothly. I checked the web site and Alla's prices for 2012 range from $884 a person for two down to $542 a person for 6 with the 5% cruisecritic discount. So if you can get a group together the per person price goes down considerably. You can try to do this on the roll call section of cruisecritic.

We did not go to the Palace and as Terry says this is not included generally in tours. However, we did go to the Diamond Fund, an amazing display of crown jewels and jewelry in the Armoury building but not really part of the Armoury. I would think you could include this if you had a small group and really wanted to see it. It is quite small and does not accommodate a large group. You can google "diamond fund kremlin" to learn more.

Here are some of my pictures

Red Square with St. Basil’s at the far end

Kremlin Cathedral Square

Bolshoi Theatre

Treasures at the Armoury

200 ton Tsar Bell

Tomb of the Unknown Soldier

We did the day trip to Moscow with Alla-tour and were very pleased with our tour. Our guide whose English was great was a wealth of information and the day went very smoothly. I checked the web site and Alla's prices for 2012 range from $884 a person for two down to $542 a person for 6 with the 5% cruisecritic discount. So if you can get a group together the per person price goes down considerably. You can try to do this on the roll call section of cruisecritic. We did not go to the Palace and as Terry says this is not included generally in tours. However, we did go to the Diamond Fund, an amazing display of crown jewels and jewelry in the Armoury building but not really part of the Armoury. I would think you could include this if you had a small group and really wanted to see it. It is quite small and does not accommodate a large group. You can google "diamond fund kremlin" to learn more.

Well said, cadreamer! (nice photos, by the way).

We also used Alla. She is just a super person to work with and, if you get a group together, she will accomodate what YOU want to do!! You can check-out her Moscow tour at:

http://www.alla-tour.com/tours/1

As cadreamer suggests, go to your roll call on Cruise Critic & see if you can get a group together.

Terry, your pix, per usual, are awesome! Still envious! :)

Terry, your pix, per usual, are awesome! Still envious! :) jill

Appreciate, Jill, the kind comments! Envy is GOOD!!

Below are a few more visuals on Moscow that are more "interesting". Fascinating to having seen both cities, back-to-back. It really puts all of this unique Russian history and architecture in better perspective.

Did a June 7-19, 2011, Solstice cruise from Barcelona that had stops in Villefranche, ports near Pisa and Rome, Naples, Kotor, Venice and Dubrovnik . Enjoyed great weather and a wonderful trip. Dozens of wonderful visuals with key highlights, tips, comments, etc., on these postings. We are now at 67,001 views for this live/blog re-cap on our first sailing with Celebrity and much on wonderful Barcelona. Check these postings and added info at:

The famed KGB (Secret Police) Headquarters in Moscow where many entered and did not exit (alive) during the 1950’s and 1960’s:

Kremlin Treasures: Royal coaches:

Young Military Officers on the streets of Moscow with Soviet "High Hat".:

These are the series of smaller domes on the top of the Church of the Deposition of the Robe in the Kremlin Cathedral Square area.:

Inside the newly, more westernized GUM Department Store:

This topic is now archived and is closed to further replies.

• Welcome to Cruise Critic
• Hurricane Zone 2024
• Cruise Insurance Q&A w/ Steve Dasseos of Tripinsurancestore.com Summer 2024
• New Cruisers
• Cruise Lines “A – O”
• Cruise Lines “P – Z”
• River Cruising
• Cruise Critic News & Features
• Digital Photography & Cruise Technology
• Special Interest Cruising
• Cruise Discussion Topics
• UK Cruising
• Australia & New Zealand Cruisers
• Canadian Cruisers
• North American Homeports
• Ports of Call
• Cruise Conversations

Announcements

• New to Cruise Critic? Join our Community!
• How To: Follow Topics & Forums (Get Notifications)

Write An Amazing Review !

Click this photo by member XFrancophileX to share your review w/ photos too!

Parliament, Budapest

Features & News

LauraS · Started 18 hours ago

LauraS · Started 19 hours ago

LauraS · Started Yesterday at 06:45 AM

LauraS · Started Yesterday at 06:29 AM

LauraS · Started Tuesday at 07:54 PM

Cruise Planning

Find a cruise, popular ports, member reviews.

© 1995— 2024 , The Independent Traveler, Inc.

• Existing user? Sign in OR Create an Account
• Find Your Roll Call
• Meet & Mingle
• Community Help Center
• All Activity
• Member Photo Albums
• Meet & Mingle Photos
• Favorite Cruise Memories
• Cruise Food Photos
• Cruise Ship Photos
• Ports of Call Photos
• Towel Animal Photos
• Amazing, Funny & Totally Awesome Cruise Photos
• Write a Review
• Live Cruise Reports
• Member Cruise Reviews
• Create New...