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NM Money are rated Excellent in 165 reviews

NM Money provide great value financial services for travel. Our products include selling and buying over 50 foreign currencies, pre-paid travel money card, and money transfers including Western Union. We help your money go further!

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Showing reviews 1-15 of 165

Mr Kenneth McKnight

20 October 2020

Sold 800 Euros

I was at the shop in person today and for 800 euro I was given £634.92 when I got home my wife said that can not be right and looked on computer and it said I should have received £681.95!! ????? My wife is an accountant understands money transfers exchange rates etc I will be taking this further especially in the pandemic we are in at this time

NM Money replied

Hi Kenneth,

Thank you for taking the time to leave us a review, we always endeavour to learn from all feedback provided.

We are sorry to hear that you did not receive the amount of GBP that you expected. After reviewing your feedback, we have found that for you to receive £681.95 from 800 EUR's the rate would have to be 1.1731. This rate reflects the 'online rate' which will be preferential to the branch rates. We are able to offer this due to lower overheads, which means we are able to pass any savings onto our customers.

If you would you like to benefit from our great online rates, you would need to place a 'Sell & Collect' on our website.

We would however very much like to discuss this further. Please email [email protected] or call us on 01438 878 162.

We hope you continue to use NM Money for your future currency needs.

Once again we sincerely apologies that we did not meet our usual high standards and would like to assure you that this is a very rare occurrence.

Kind regards,

NM Money Customer Services

13 August 2020

Bought £220 worth of Euros

Just bout 227 euros at their store in Belfast Castle Court. I got home and opened the envelope and there was only 127 euro in it. Really angry and frustrated. Going to have to back to the store tomorrow morning. I hope they check their floats each evening as they had better give me the money I am owed without an argument. So angry

Hello Kevin,

Thank you for your feedback and apologies for the late reply on here.

We can see that we have spoken with you previously regarding this and are glad that you were happy with your resolution. Once again we're sorry for the inconvenience caused and hope to see you again soon.

14 July 2020

Bought £1 worth of Euros

If I could actually complete my online order instead of the 'please wait' message and having to restart my order 5 times I've actually given up trying to use this service.

Thanks for your review and we do apologise that you had problems when trying to place an order. If you're still interested in purchasing some more Euros please do contact us on 01438 878 162 or [email protected] and we would be very glad to help. We look forward to hearing from you soon.

29 February 2020

Bought £600 worth of New Zealand dollars

Have used NM for the second time and they deserve the five star rating. Got a good variety of notes.

Thanks for using us a second time Gloria, we'll see you for the 3rd time soon!

25 February 2020

Bought £1,250 worth of Thai baht

Amazing service. 2nd time using these guys this time I asked for home delivery ordered £1250 of Thai baht it arrived by 11.30am next day and it was a good mixture of notes aswell which was a bonus. Will defo use them again. Thanks 10/10

Thanks for using us for a 2nd time Simon, we're delighted that you rate our service as amazing. See you again soon!

JOHN EDWARDS

10 February 2020

Bought £300 worth of East Caribbean dollars

Tried to but on line but system would not let me complete purchase (on line rate 3.3300) So had to phone them I then got a rate of 3.2329 so not that impressed.

Thank you for taking the time to talk to us.

We are sorry to hear that the rate have changed during placing an order.

Please note our online rates and comparison rates are different to secure these rates you are required to pay for your currency online.

Our adviser have placed an online order for you to secure our online rates for you to pay on collection and quoted our online rate and sterling value, as you have not mention the rate is different the person on the phone processed with the transaction.

We have been in contact with you directly and given you a full summary of our findings and honored the comparison rate as originally quoted.

We hope you continue to use eurochange for your future currency needs.

Once again I sincerely apologise that we did not meet our usual high standards and would like to assure you that this is a very rare occurrence.

eurochange Customer Services

7 February 2020

Bought £1,000 worth of New Zealand dollars

Purchased some New Zealand dollars and they arrived exactly on the day i requested. I hadn't used NM Travel Money before but would definitely recommend

Thanks for using NM Money to purchase your NZD Gloria! See you again soon.

Jayne whitehouse

6 January 2020

Bought £500 worth of Euros

Collected my money from saddlers Center in Walsall , was all ready and the rate was really good , served by a young man who was extremely friendly , will definitely return for my next holiday , fab service

Thanks for using us Jayne! See you for your next holiday!

16 September 2019

Bought £800 worth of Euros

NM Money came up top when I searched compare holiday money click and collect. The website was very user friendly and I ordered for collection at eurochange/NM money branch in Guildford. Money was waiting at the time specified, the lady that served me was very friendly and pleasant and the denominations were a great mix. Would highly recommend NM money/eurochange.

Thanks for using NM Money Graham, and for highly recommending us! See you again soon.

9 September 2019

Bought £1,000 worth of Japanese yen

Ordered online, paid with card and picked up the Yen next afternoon in Castlecourt Belfast. Very good online rate , much better than Sainsburys or the Post Office.

Hi Ian, thanks for using us to buy your Japanese Yen! See you again soon.

3 September 2019

Bought £1,000 worth of Euros

Ordered online £1000 in Euros for pickup the following week in Liverpool St branch. On arrival today, I decided I needed more 20 Euro notes and fewer 50s, so asked for the sealed pack to be opened and some of the 50 euro notes changed. On opening the assistant found the amount to be short 10 euros! She counted them three times manually, and once with the machine before reluctantly adding 10 euros to make it correct. She assured me that the pack would have been counted three times before being sealed up and delivered and apologised multiple times, but the moral of the story is ALWAYS HAVE IT COUNTED IN FRONT OF YOU. Appalling and worrying - does this company do this to many people who pre-order (and whose rate drops in between order and collection?) and who trust the sealed pack to be correct?

30 August 2019

Bought £750 worth of Lebanese pounds

Ordered Lebanese pound. Money delivered on time. Fantastic service. I will be using NM again

Hi Robbie, thanks for choosing NM Money to purchase your Lebanese Pounds from, we're delighted to hear that you'll be using us again!

29 August 2019

Bought £1,003 worth of Japanese yen

Fantastic service - cash received next day by Royal Mail. Best rate at the time. Highly recomended

Thanks for using NM Money Steve, we're delighted that you highly recommend us!

Sold 1,650 Euros

Fast and excellent service

Sharen de Costa

23 August 2019

Bought £700 worth of US dollars

Shocking experience. I paid them by bank transfer and went to collect my currency the day after. I was told in store that my money had not been paid. I proved it had but was told it was now too late to amend the system to approve my transaction. I am travelling today and they said to make a complaint, have the money refunded in 3-5 days and repurchase the currency IF they did have my money. I would not leave the store without my money. No management to deal with me at the Customer Service dept. Miraculously one appeared after about 45 mins on the phone to the poor woman I was speaking to. I explained everything and was then given an apology as they confirmed that they did have my money. Not what I needed the evening before my holiday

Thank you for taking the time to leave us a review. We are sorry to hear about your experience in with us.

With regards to the currency not being approved this needs to be done by our accounts team when the money comes in, and this is specified that this needs to be before 4pm. The problem was there was a difference in names from the account which paid for it and your name which we called to confirm with yourself, but unfortunately we could not get hold of you to solve the problem.

We are glad that we were able to resolve this and you could leave with your money.

NM Travel Money

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Reviews 4.6.

4,800 total

Most relevant

Second time I've used NM money. This time they had a better rate than Eurochange, and yet I was still able to collect it from my local Eurochange branch. It only took 24 hrs or so to prepare. Very handy and appreciated.

Date of experience : August 30, 2024

Smooth, fast transaction. Recommended

We obviously compared the exchange rate with several companies and NM Money, along with 2 others, offered the best rate. Usually we would head into town to buy our Euros but we decided to buy online and have them delivered. The order was placed on Tuesday evening and we selected Thursday for delivery. NM Money informed us of the current state of our order, which had a guaranteed delivery before 1.00 pm today. Our Euros were delivered at 9.30 am. The whole process was straightforward and we'd have no hesitation in recommending NM Money.

Date of experience : July 07, 2022

The cheapest in town. ⭐️⭐️⭐️⭐️⭐️

Absolutely terrific service from start to finish (St. John’s Branch, Liverpool). As a frequent flyer I always get a small amount of cash for arrival at the destination airport just for emergencies on onward travel. I have been using the local Post Office for convenience sake…..Never again. No wonder they say 0% commission, when the exchange rate is so poor. For 300 Romanian Leu they quoted me £62 whereas NM Money charged me £56.79. That’s over £10 difference per £100. By far the best rate offered by anyone. I certainly will be using them for any future journeys and would highly recommended them. A special mention to Daniela, Michelle and Sarah at the branch I used. Very friendly, helpful and professional. Thanks NM Money. ⭐️⭐️⭐️⭐️⭐️

Date of experience : May 25, 2022

Easy transaction and best rate…

Easy transaction and best rate available at the time. Home delivery option was chosen but the money arrived 2 days before the date specified on the order! Unfortunately there was no-one in when the money arrived so we had to trail down to the local post collection point. other than that small hiccup everything was fine and will use NM Money again in the future

Date of experience : February 02, 2022

Have to say - Great Staff @ Uxbridge Branch

Have to say, Euro Exchange or NM exchange in the shopping centre, too many branches, little shoutout to Harry & Thanvisri was super helpful, advised the best rates, and also had knowledge on buying back my euros. Felt at ease - I was personally in a rush as well.

Date of experience : December 03, 2022

Reliable Service

I have used NM Money a few times now and have always be pleased with their service. They don't offer the best market exchange rate, but they are close and this I accept for their reliable service. I ordered several different currencies all of which they had in stock and delivered on the day I requested.

Date of experience : August 27, 2022

I visited the Harrow Branch St Ann’s…

I visited the Harrow Branch St Ann’s Shopping Centre today, Wed 14th Dec and was served by Mukund. Excellent service, so pleasant and polite. Highly recommend and very good currency exchange rates.

Date of experience : December 15, 2021

Reply from NM Money

Hi Hema, Thank you for your feedback! We are delighted to hear that you received an excellent experience and great customer service. Have a great day. NM Money Customer Services

Text me because I apparently enquired…

(Added after email replies) I would have thought that this was a genuine mistake now from whom ever filled in the request perhaps they inputted the wrong number. I will amend my review and leave this note here to show no hard feelings. Disregard below. Text me because I apparently enquired about a mortgage which I DID NOT. Then a follow up phone call..

Date of experience : June 25, 2021

Hi Jonathon, Thank you for taking the time to leave us a review. We are sorry to hear to received an unwanted call from a Mortgage advisor. The call was requested via the online 'request a callback' form, with your number left as the contact number, we have removed your number from the system. We hope you continue to use NM Money for your future currency needs. Once again I sincerely apologise that we did not meet our usual high standards and would like to assure you that this is a very rare occurrence. Kind regards, NM Money Customer Services

We were unsure where to get our dollars…

We were unsure where to get our dollars we kept passing NM money and saw a good rate of exchange we asked how much would our money would be if we exchanged and was delighted with the result . The tiller was very professional and asked if we would like smaller notes which would help us. We would go again to this exchange NM Money

Date of experience : June 27, 2021

10/10 super helpful

Had an order to collect in fareham a couple of months ago but when i went to the shop it was closed and I couldn’t get the money. The next day I went back to the shop at half 9 before they were open and a lady called Charlotte told me there were staff shortages which is why I couldn’t get my money. She went into the shop and served me my order before she had even opened up, 10/10 service thank you

Date of experience : September 02, 2021

Hi Al, Thank you for your feedback! We are delighted to hear that you received excellent customer service from Charlotte. Have a great day. NM Money Customer Services

Trustworthy

I have just used NM travel money for the first time. Money arrived on time. What you pay for is what you get, no charges and free delivery over a certain amount. Excellent!!. Would definitely use them again. Company I usually use charge you, these don't.

Date of experience : June 05, 2024

Good Service from Harry in Uxbridge

Picked up my money from Uxbridge and Harry served me. Super accommodating considering I was 10 minutes past closing, but he served me. Was very understanding and asked about my trip. Good service!

Date of experience : April 16, 2022

Ordered money yesterday and it arrived…

Ordered money yesterday and it arrived by post today and the notes were in quite small denominations, which was great as I had to share the currency out between 4 people .First class service, what's not to like?

Date of experience : April 11, 2023

NM Money in Maidstone

I went to NM Money in Maidstone recently to sell some gold. The young lady that served me was extremely helpful and very professional. She was also very knowledgeable and told me she eager to learn more about the gold business. I hope NM Money see the potential in her and help her with her career as she really is a credit to them. The transaction was easy and straightforward but did take a while due the checks that have to be carried out. I felt I received a fair price for the gold

Very good service

The service has improved considerably in comparison to the previous times I have used it in the past. The staff are more polite and the gentleman who served me on the 13th of May took time to explain about the other services they offer but was not pushy about it. Will definitely continue to use the service. Highly recommended for Western Union money transfers.

Date of experience : May 28, 2021

Unreliable and unhelpful

Because my wife thinks ahead, she ordered the currency she needed for her holiday four days in advance and was promised she could collect it after 1 pm the day before her departure. She turned up to find it wasn't there - no apology, just a shrug and some vague explanation. The representative didn't seem particularly interested in sorting out her problem and even answered a call in the middle of dealing with her. To top it off, she has to wait three days to get a refund. Unreliable company. Terrible attitude. Awful customer service. Avoid like the plague.

Date of experience : June 22, 2021

Hi David, Thank you for leaving us a review, Unfortunately we would be unable to discuss this with you as the transaction was not yours. We have been in touch with the customer named on the order. Kind Regards, NM Money Customer Support Team

Excelent service

Hi, I used your money exchange service today at Braehead Glasgow today, the Joanne who helped me was very pleasant and efficiant, the transaction was quick and easy. hope Joanne enjoyed the sweets I returned with in the way of a thank you. keep up the great work, see you next time. Alex XX

Date of experience : June 18, 2022

Good Afternoon Alexander. Thank you for your kind review. We are pleased to hear you had an efficient and pleasant experience at our branch. It was very thoughtful of you to buy her some sweets. I'm sure she enjoyed them. We look forward to welcoming you again in the near future. Kind Regards euroChange Customer Support Maryam

Was served today by Chris

Was served today by Chris. In the Trinity store. I had some left over currency from a trip last year. He was very informative and pleasant! Thought the rate was good. Will be a returning customer thanks to Chris excellent customer service !

Date of experience : May 14, 2021

Hi Sophia, Thank you for your feedback! We are delighted to hear that received excellent customer service from our Leeds Trinity branch and you found our Sales Advisor informative and pleasant. Have a great day. NM Money Customer Services

Absolutely brilliant service

Absolutely brilliant service. Best exchange rate. Easy to order online. Free next day delivery. Have used twice now for Euros and Kuna. Wouldn’t get travel money from anywhere else.

Date of experience : July 24, 2022

Worst customer service ever

The staff in the Merrion Centre Leeds were very rude. We ordered Euros and asked for denominations of 10 and 20 euro notes. They took payment from our bank but instead of counting the euro purchase out to us they instead gave us a sealed envelope. We opened the envelope up in front of them and it contained old 2002 50 euro notes and 1 euro coins??? They then told us we should change the notes to our requested denominations elsewhere.

Date of experience : September 22, 2022

Hi Carl Ojala, Thank you for taking the time to leave us a review. We're sorry to hear of your experience whilst visiting our Leeds Merrion branch, this is not what we would expect from our Sales Advisors. We pre-pack our pay & collect orders to allow customers to collect their currency in a matter of minutes, if you would like us to open and count to you we should count your currency. The notes supplied are still in circulation and can be used, however, we would have expected the Sales Advisor to change this on your request. We should not have asked you to change elsewhere we should have just done this for you, notes permitting. We do supply 1 and 2 euro coins as many people find that these are incredibly useful for toll's, vending machines, etc. We would advise that if you do require certain denominations, to contact our Customer Support team prior to collection so we may have this arranged for you. We would forward to seeing you again. Kind Regards, eurochange Customer Support