viking cruises web chat sales consultant

Web Chat Sales Consultant-Remote Job at Viking Cruises US

Viking Cruises US United States

Job Information

• Date Posted 2024-10-01
• Location United States
• Job Title Web Chat Sales Consultant-Remote
• Gender Both

Web Chat Sales Consultant - Remote

We are currently offering a Signing & Retention Bonus of $3,000. We also offer a commission guarantee of $1,000 per month in first 3 months with potential for more if earned commission is higher.

Do you want to be part of Viking's top sales team? Realistic earnings average between $65,000 and $95,000 per year (base + commission), with high performers at the top of the range.

In addition to your salary potential, our generous benefits and discounts package adds an additional $30,000+ in annual value to your employment. We are seeking the very best and are willing to recognize you financially for being the best. We are different. Let’s get to know each other.

At Viking, we foster a challenging, fast-paced work environment with a focus on small teams, forward progress, and continuous improvement. With more than 7,000 team members worldwide, the opportunities are endless. As a Web Chat Sales Consultant - Remote , you’re ready to set sail with a great earnings potential.

What you will be doing during your career with Viking:

• Handle inbound sales chats from consumers, identify their needs, make recommendations, and close the sale (no cold calling, ever)
• Make follow-up outbound call, overcome objections, and close the sale
• Build lasting relationships to drive consumer loyalty

You will be a great fit if you:

• Bring previous web chat experience
• Enjoy working from home in a fully virtual environment
• Have excellent written communication (grammar, spelling and punctuation)
• Are good with time management and multi-tasking skills
• Are coachable, open to feedback, highly motivated and driven to succeed with an entrepreneurial spirit
• Have a good understanding of world geography

What we offer you:

• Highly competitive compensation plan (base + commission)
• Full benefits including medical, dental and vision at a highly subsidized rate (some plans are fully paid by Viking)
• Paid training, vacation, holidays and sick time and a 401k company match
• Opportunity to take a free and/or discounted cruise
• Highly subsidized gym membership
• Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name
• Pride and excitement of joining an award-winning team, previously named #1 in ocean, #1 in river and #1 in customer service.

To be considered for a career with us, you will need:

• Proven ability to type 40+ words per minute
• Ability to maintain individual sales goals within a defined schedule
• Previous sales experience with ability to close on the first call
• Previous call center experience
• Flexibility in your schedule, to include evenings, weekends, and holidays

To be successful working from home:

• Proficiency with basic computer applications and equipment
• MS Office products (Excel, Outlook, and Word)
• Web conferencing software (Zoom, Teams)
• Windows Sound and Video Settings
• A distraction-free workspace/environment
• Space for a desktop computer with two to three monitors
• Stable power source and internet connection:
• Connection cannot be Wireless, Wi-Fi extenders, Wi-Fi repeaters, MiFi's, or Hotspots
• Ability to ‘plug in’ your equipment to your Modem/router during work times

About Viking

Viking was founded in 1997 with the vision that travel could be more destination focused and culturally immersive. In 2000, the company purchased Europe’s KD River Cruises in order to grow its fleet, to leverage 40 years of river cruising experience and to acquire rights to prime docking locations in key European cities.

The company expanded into the American market in 2000, establishing a sales and marketing office in Los Angeles, California. Since then, Viking has grown to be the leading small ship travel company, offering river, ocean and expedition voyages on all seven continents.

With an operational office in Basel, Switzerland, Viking provides destination-focused itineraries for curious travelers. Each journey includes a shore excursion in every port and an onboard and onshore enrichment program that provides deep immersion in the destination through performances of music and art, cooking demonstrations, informative port talks and carefully selected guest lecturers.

With 250 awards to its name, the company currently operates a fleet of state-of-the-art ships that have received numerous accolades since their launch from industry experts and travelers alike. Viking was voted the #1 River Line and the #1 Ocean Line by Travel + Leisure in the 2022 World’s Best Awards. Viking is also rated #1 for both Rivers and Oceans by Condé Nast Traveler, becoming the first cruise line ever to simultaneously earn #1 in its categories from both publications.

Viking marks its 25th anniversary in 2022; by the end of the year, Viking will have welcomed two new identical expedition ships, as well as two new identical ocean ships, new Viking Longships® in Europe and new purpose-built vessels for the Nile, Mekong and Mississippi rivers.

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Outbound Sales Executive, FL

Come join the exciting world of travel!

Are you passionate about travel and eager to help others create unforgettable memories? Join our team as a remote Outbound Sales Consultant at Viking Cruises! As an essential part of our company, you’ll assist our guests in purchasing once-in-a-lifetime cruises from the comfort of your own home.

Our remote Outbound Sales Consultants have the earning potential of $50,000-$142,000 annually (base + commission). Consistently rated at the top of river, ocean and expedition cruising, award winning Viking Cruises offers high earning potential unlike any you will find and loyal guests you will be long lasting relationships with. 

Join us in making dreams come true for our guests as they explore the seven continents aboard our luxurious ocean and river vessels. Apply now and embark on an exciting career with Viking Cruises!

In this role you will:

• Enjoy working from home in a fully virtual environment
• Contact warm leads who have expressed interest in the Viking product
• Identify guest needs, making recommendations, reviewing the benefits of a Viking cruise and closing the sale
• Serve as a Viking product expert for river, ocean and expeditions
• Have a good understanding of world geography
• Attend and participate in learning sessions and meetings to stay up to date

To be successful you will need:

•  3+ years of high-volume outbound telephone sales experience
• Demonstrated success in meeting and exceeding monetary sales KPI metrics Strong experience in making sales over the phone Exceptional communication, negotiation, and interpersonal skills
• Ability to build and maintain relationships with high-end clients
• Flexibility in your schedule, to include evenings, weekends, and holidays
• Discipline to work in a structured environment with schedule adherence standards
• Previous sales experience with ability to close on the first call
• Proficiency with basic computer applications and equipment (MS Word, Teams, Outlook)
• Must be able to provide:
• A distraction-free workspace/environment (at home)
• Space for a desktop computer with 2-3 monitors
• Stable power source and internet connection:
• Dedicated high-speed internet (minimum) of 25 Mbps Upload and Download Speeds and ethernet connection (connection cannot be Wireless, Wi-Fi extenders, Wi-Fi repeaters, MiFi's, or Hotspots)
• Ability to ‘plug in’ your equipment to your Modem/router during work times

  What we offer you:

• Highly competitive compensation plan breakdown
• Average earning potential of $29,000- $40,000.00 annually/paid hourly (hourly base only ). Hourly pay is determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.
• Historic annual average commission of $46,000-$148,000 (based on overall department performance and the terms of the applicable commission plan)
• Employees are eligible for annual discretionary bonus.
• 401(k) plan with company match.
• Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking).
• Paid training (hourly pay + guaranteed monthly commission of $2,000 monthly for first 3 months) 
• Accrue 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year.
• Opportunity to take a free and/or discounted cruise.
• Highly subsidized gym membership.
• Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name.

Viking is a certified Great Place to Work company. This certification is a result of our commitment to excellence, integrity and our teams’ outstanding contributions.

About Viking

Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person®.

Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure . No other cruise line has ever received these same honors by both publications at the same time.

Language Requirements

Good knowledge of the English language is required.

www.vikingcareers.com

THE VIKING STORY

More than 20 years ago, Viking® set the standard for what river cruising should be, and today we are the leader that all others follow. In 2015, we took the same small ship, destination-focused experience to the seas and reinvented ocean cruising. Over the years Viking has won numerous ocean and river cruise line awards from Condé Nast Traveler, Cruise Critic, Travel + Leisure, Travel Weekly and more.

Viking is a strong and dynamic company—with a growing fleet of more than 80 river ships and seven ocean vessels cruising over 100 itineraries around the world.

JOIN THE VIKING FAMILY

If you have always dreamed of combining your love of travel with the ability to grow your career, consider a position at Viking. We are the world’s leading small ship cruise line, and there is tremendous potential to advance your career with us. As part of our crew, when your ship is docked at the many destinations we visit, you can explore ashore and refresh during your free time.

Additionally, with Viking’s award-winning service and thoughtfully curated onboard experiences, our guests are typically very satisfied. This, combined with Viking’s gratuity guidelines, means that you can expect to be well rewarded as an employee on board a Viking ship.

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Here Are all the Cruise Lines That Have Canceled Russia Sailings

Poseidon Expeditions is the latest addition, canceling seven itineraries

Astrid was the Senior Special Projects Editor at TripSavvy.

As the conflict in Ukraine continues, cruise line after cruise line has altered itineraries with stops in Russian ports or canceled voyages entirely.

Poseidon Expeditions is the latest addition to this list after a March 17 statement announcing that seven polar voyages are canceled for the summer. An additional four Arctic sailings have new itineraries. "The terrible situation in Ukraine makes planned operations in Russian waters untenable, and we cannot support promoting these trips in any way for the 2022 season," said Angelica Vorea, founder and CEO of parent company Poseidon Arctic Voyages, Ltd.

Carnival Cruise Line, Windstar, and Atlas Ocean Voyages were some of the first big names to announce that they scrapped all stops in St. Petersburg. Carnival announced via Twitter they will be swapping Russia out of all current cruise itineraries in the coming week "once alternative ports can be confirmed." In the same post, the cruise line's holding company, Carnival Corporation, stood by Ukraine in light of the attacks, declaring, "We stand for peace."

Royal Caribbean Group released a statement canceling stops in St. Petersburg for summer 2022 sailings for all its brands, including Royal Caribbean International, Celebrity Cruises, and Silver Sea. "We have planned alternative ports and will communicate itinerary changes in the next few days to our guests and travel partners. Guests can feel comfortable knowing they are able to reschedule their cruise with our Cruise with Confidence program," the statement read.

MSC Cruises, which had four ships scheduled to call in St. Petersburg beginning this May, announced it had suspended all Russian stops and was in negotiations for possible alternative options, including Stockholm, Helsinki, and Tallinn.

Norwegian Cruise Line Holdings also announced that they would remove Russian and Ukrainian ports from 2022 itineraries across their brands, including Norwegian, Oceania Cruises, and Regent Seven Seas.

"It's disappointing because St. Petersburg is one of the crown jewels of the Scandinavian itineraries," said Frank Del Rio, CEO of Norwegian Cruise Line Holdings, during the company's earnings call last Thursday.

Regent Seven Seas had particularly significant plans for Russia this year, with several stacked itineraries, including the Solovetsky Islands, Arkhangelsk, Murmansk, St. Petersburg, and Odessa, Ukraine. Norwegian Cruise Line canceled a majority of its Baltic sailings on the Norwegian Getaway. Some cruise lines are forgoing modification and canceling their itineraries outright. The luxury river cruise line, Scenic, scrapped all of its 2022 Russia cruises. Viking River Cruises canceled all Russian river cruises and its planned Kyiv, Black Sea & Bucharest routes this year due to the events. Russian stops on Viking's ocean itineraries will be modified, and impacted guests and travel advisors will be notified.

The cancellations add to the ripple effect Russia's invasion of Ukraine has caused throughout the travel industry. Earlier in March, travel expert and television personality Rick Steves announced he would be canceling all Russian tours that his company, Rick Steves' Europe, had planned this year.

"Our mission ... is to help Americans better know and understand our neighbors through travel," Steves wrote in a blog post from late February. "But when we bring travelers to another country, we also bring their dollars—dollars that would support Putin's aggression. Therefore, as of today, we have canceled all 2022 tours that include a stop in Russia."

Cruise Industry News. " Poseidon Expeditions Cancels 2022 Russia, North Pole Programs. " March 17, 2022.

Travel Weekly. "Update: Cruise Lines Cancel Ukraine and Russia Calls." February 28, 2022.

Cruise Critic. "Cruise Lines Alter Russia Itineraries, Cancel Ports Due to Ukraine Conflict." March 15, 2022.

Reuters. "Norwegian Cruise Cancels Sailings to Russia, Ukraine Ports." February 24, 2022.

Travel Pulse. "Cruise Lines Cancel Scheduled Stops in Russia, Ukraine." February 25, 2022.

Viking River Cruises. " Updates on Current Sailings. " March 1, 2022.

Related Articles

More related articles.

• CruiseMapper
• Cruise Ports
• Baltic - Norwegian Fjords - Russia Cruise Ports

Saint Petersburg (Russia)

Cruise port schedule, live map, terminals, news.

Region Baltic - Norwegian Fjords - Russia

Local Time 2024-10-13 17:51

Saint Petersburg is Russia's largest cruise port and second largest city (after the capital Moscow ). The city is located on Neva River, while the seaport is at Gulf of Finland (Baltic Sea). St Petersburg is one of Russian Federation's all 3 federal cities - together with Moscow and Sevastopol .

The city has federal status. It was named Saint Petersburg in 1703. The name was changed to Petrograd in 1914, and to Leningrad in 1924, and back to Saint Petersburg in 1991. Tsar Peter the Great established it on May 27, 1703. Between 1713-1728 and 1732-1918, it was Russia's imperial capital. The central government bodies moved to Moscow in 1918. St Petersburg is Russia's 2nd-largest city (after Moscow) with population over 5,3 million, as well as country's largest and most important Baltic Sea port.

St Petersburg is Russia's most westernized city, its cultural capital and also world's northernmost city with population over 1 million. The Historic Centre (downtown) and Related Groups of Monuments are a UNESCO World Heritage Site. The city is home to The Hermitage, one of the biggest art museums in the world. A wealth of international corporations, foreign consulates, businesses and banks have offices here.

IMPORTANT: Since 2020, foreign cruise tourists visiting Russia via Port St Petersburg are required to have E-Visas (single-entry visas). They are issued via the website government.ru, valid for 30 days and allow entries for max 8-day stays. E-Visa applications must be applied within 20 days of disembarkation (intended arrival) but no later than 4 days prior arrival. E-Visas allow tourists to go through the city's immigration checks multiple times during their stay.

After the port city is named the 2009-built icebreaker Sankt-Peterburg .

Port St Petersburg

In peak-season June 2017 alone, the cruise port handled a total of 56 ships and 122,770 passengers. Two new ships (TUI's Mein Schiff 6 and Regent's Seven Seas Explorer ) made inaugural calls. On May 2, 2017, was the maiden call of the newbuild ship Viking Sky ( Viking Ocean Cruises ). In 2017, the port handled 243 ship calls with over 540,000 passengers (19% increase over 2016). The port had 20 long-term berthing contracts with cruise companies and the ferry operator MOBY LINES .

In 2017, the cruise port had a total of 105 ship days and handled 441451 tourists. Just in the week July 10-16, the port received 17 liners with a total of 36,233 passengers. On July 11 and 12 here docked 7 liners with 23,458 passengers. July 2017's total ship days and handled passengers were, respectively, 34 and 130,283.

For season 2019, the cruise port had scheduled/booked 262 ship calls (including 10 maiden visits) with estimated 625,000+ passengers. However, the season (April 28 through October 21) ended with handled 265 ship calls (270 in 2018) and 647,640 passengers. Compared to season 2018, port's cruise passenger shipping traffic increased by 4% due to vessels' increasing capacity. Based on the berth bookings, the traffic in 2020 will increase to 648,000 passengers via 258 ship calls (including 11 new cruise ships ). Also in 2020, Tallink Group (Baltic Seas's largest cruiseferry operator) plans to use Passenger Port St Petersburg for the first time.

Port's busiest cruiseship day so far was in 2018 (June 30), when were handled 18,000+ tourists from 6 vessels (Norwegian Breakaway, Regal Princess, Britannia, Mein Schiff 1, Zuiderdam, Oceania Marina). In August 2019 was inaugurated the new sports and fitness center (in the seaport area) which mainly serves ships' crew while their ships are in port. Also in 2019 was started the Berth 7's extension (by 42 m) to 484 m (1588 ft). When completed in 2021, Berth 7's capacity will be two large passenger liners simultaneously, each with max LOA length 330 m (1083 ft).

Regularly scheduled St Peter Line ferries connect St Petersburg with Helsinki (Finland) , Tallinn (Estonia) and Stockholm (Sweden) . The ship operating the route (St Petersburg-Helsinki-Stockholm-Tallinn) is Princess Anastasia (crossing time 62,5 hours). To Helsinki are offered 2 weekly crossings (13 hours travel), to Tallinn 1 weekly crossing (14 hours) and to Stockholm1 weekly crossing (39,5 hours).

For FY2018 (fiscal), the port authority company (Sea Port of Saint Petersburg JSC) reported a record year with handled 7,7 million cargo tons (12% increase over FY2017). The traffic growth was attributed to terminal developments of facilities dedicated for transshipment cargoes (cast iron, metal scrap, ores, fertilizers, TEU-containers). Port's exports increased 15% (to 7,45 million tons), while imports decreased 38% (to 252,000 tons). Exports are ~97% (imports ~3%) of seaport's throughput.

Next statistics relate to cargo transshipments.

• Total general cargo increased 5% (to 6,67 million tons, of which 3,74 million ferrous metal).
• Mineral fertilizers increased 75% (to 477,000 tons).
• Non-ferrous metal decreased 10% (to 1,24 million tons). Wood pellets transshipment increased 1% (to 297,000 tons).
• Metal scrap decreased 38% (to 825,000 tons).
• Dry bulk cargo increased 260% (to 597,000 tons, of which 328,000 tons of ore).
• Bulk mineral fertilizers increased 270% (to 106,000 tons).
• TEU throughput (containers shipped on boxships ) increased 30$ (to 33,300 TEUs) of which over 27,000 export and over 6,000 import.

On June 5, 2019, Maersk (world's largest container shipping company) started the construction of its new cold storage warehouse (3-chamber facility) specializing in storing perishable goods (fresh and frozen produce). For the project was contracted the Russian company PNK Group, which as of 2019 owns and operates 28 industrial parks in Russia. The new warehouse is within PNK Park Sofiyskaya KAD and sized 23700 m2 (255,100 ft2). It has 35 loading/unloading docks (daily capacity 200 container trucks), max storage capacity 50,000+ tons (30,000+ pallet locations) and is operated by 200+ employees. ~40% of the warehouse is planned to serve exclusively Fyffes plc (Japanese-owned fruit company headquartered in Dublin Ireland ).

In February 2020 was established the state-owned (100%) company "Passenger Port of Saint Petersburg Marine Facade" as a sole operator for all passenger terminals. Marine Facade now operates all 6 passenger terminals and all 9 berths at Port St Petersburg, plus 1 rive cruise terminal and 6 berths serving riverboats (at Morskoy Vokzal).

In December 2020, for Container Terminal St Petersburg were ordered two STS (ship-to-shore) container cranes from Konecranes Oyj (Finland). As of 2022-Q1 (new cranes' deliveries), the cargo terminal has (all Konecranes-built) 6x STS cranes plus 24x RTG (rubber tyre gantry) cranes. Both new STS cranes were specially designed for operation at -40 Celsius, with power chains (instead of cable festoons) and with Collision Avoidance System.

Saint Petersburg cruise terminal

The following photo shows St Petersburg cruise port's ship terminals.

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