viking cruises web chat sales consultant

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Web Chat Sales Consultant-Remote Job at Viking Cruises US

Viking Cruises US United States

Job Information

• Date Posted 2024-07-26
• Location United States
• Job Title Web Chat Sales Consultant-Remote
• Gender Both

Web Chat Sales Consultant - Remote

We are currently offering a Signing & Retention Bonus of $3,000. We also offer a commission guarantee of $1,000 per month in first 3 months with potential for more if earned commission is higher.

Do you want to be part of Viking's top sales team? Realistic earnings average between $65,000 and $95,000 per year (base + commission), with high performers at the top of the range.

In addition to your salary potential, our generous benefits and discounts package adds an additional $30,000+ in annual value to your employment. We are seeking the very best and are willing to recognize you financially for being the best. We are different. Let’s get to know each other.

At Viking, we foster a challenging, fast-paced work environment with a focus on small teams, forward progress, and continuous improvement. With more than 7,000 team members worldwide, the opportunities are endless. As a Web Chat Sales Consultant - Remote , you’re ready to set sail with a great earnings potential.

What you will be doing during your career with Viking:

• Handle inbound sales chats from consumers, identify their needs, make recommendations, and close the sale (no cold calling, ever)
• Make follow-up outbound call, overcome objections, and close the sale
• Build lasting relationships to drive consumer loyalty

You will be a great fit if you:

• Bring previous web chat experience
• Enjoy working from home in a fully virtual environment
• Have excellent written communication (grammar, spelling and punctuation)
• Are good with time management and multi-tasking skills
• Are coachable, open to feedback, highly motivated and driven to succeed with an entrepreneurial spirit
• Have a good understanding of world geography

What we offer you:

• Highly competitive compensation plan (base + commission)
• Full benefits including medical, dental and vision at a highly subsidized rate (some plans are fully paid by Viking)
• Paid training, vacation, holidays and sick time and a 401k company match
• Opportunity to take a free and/or discounted cruise
• Highly subsidized gym membership
• Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name
• Pride and excitement of joining an award-winning team, previously named #1 in ocean, #1 in river and #1 in customer service.

To be considered for a career with us, you will need:

• Proven ability to type 40+ words per minute
• Ability to maintain individual sales goals within a defined schedule
• Previous sales experience with ability to close on the first call
• Previous call center experience
• Flexibility in your schedule, to include evenings, weekends, and holidays

To be successful working from home:

• Proficiency with basic computer applications and equipment
• MS Office products (Excel, Outlook, and Word)
• Web conferencing software (Zoom, Teams)
• Windows Sound and Video Settings
• A distraction-free workspace/environment
• Space for a desktop computer with two to three monitors
• Stable power source and internet connection:
• Connection cannot be Wireless, Wi-Fi extenders, Wi-Fi repeaters, MiFi's, or Hotspots
• Ability to ‘plug in’ your equipment to your Modem/router during work times

About Viking

Viking was founded in 1997 with the vision that travel could be more destination focused and culturally immersive. In 2000, the company purchased Europe’s KD River Cruises in order to grow its fleet, to leverage 40 years of river cruising experience and to acquire rights to prime docking locations in key European cities.

The company expanded into the American market in 2000, establishing a sales and marketing office in Los Angeles, California. Since then, Viking has grown to be the leading small ship travel company, offering river, ocean and expedition voyages on all seven continents.

With an operational office in Basel, Switzerland, Viking provides destination-focused itineraries for curious travelers. Each journey includes a shore excursion in every port and an onboard and onshore enrichment program that provides deep immersion in the destination through performances of music and art, cooking demonstrations, informative port talks and carefully selected guest lecturers.

With 250 awards to its name, the company currently operates a fleet of state-of-the-art ships that have received numerous accolades since their launch from industry experts and travelers alike. Viking was voted the #1 River Line and the #1 Ocean Line by Travel + Leisure in the 2022 World’s Best Awards. Viking is also rated #1 for both Rivers and Oceans by Condé Nast Traveler, becoming the first cruise line ever to simultaneously earn #1 in its categories from both publications.

Viking marks its 25th anniversary in 2022; by the end of the year, Viking will have welcomed two new identical expedition ships, as well as two new identical ocean ships, new Viking Longships® in Europe and new purpose-built vessels for the Nile, Mekong and Mississippi rivers.

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20 Viking Cruises Interview Questions and Answers

Prepare for the types of questions you are likely to be asked when interviewing for a position at Viking Cruises.

When you’re interviewing for a job with Viking Cruises, you can expect to be asked questions about your experience with customer service, your ability to handle difficult situations, and your knowledge of the company and its products.

You may also be asked questions about your ability to work as part of a team, your availability to work on a cruise ship for extended periods of time, and your ability to speak multiple languages.

Preparing for your interview with Viking Cruises by familiarizing yourself with the company and its products, and by practicing your answers to common interview questions, will help you make a great impression and increase your chances of getting the job.

Viking Cruises Interview Process

The interview process at Viking Cruises can vary depending on the position you are applying for. For some positions, like Web Chat Sales Representative and Customer Service Representative, you may only have one interview. For other positions, like Deck Officer and Cocinero B, you may have multiple interviews. Overall, the interview process is generally positive, though some reviewers noted that the process could be improved in certain areas.

The length of the hiring process also varies depending on the position. For some positions, like Service Specialist and Travel Sales Consultant, the process only takes a few weeks. For other positions, like Marketing Manager and Business Analyst, the process can take up to a month.

Overall, reviewers found the interview process to be positive, though some suggested that it could be improved in certain areas. Specifically, reviewers noted that the process could be shorter, more organized, and more focused on the applicant’s qualifications.

• What do you know about Viking Cruises?
• Do you have any experience working in a call center?
• Describe your experience with sales and customer service.
• Why are you interested in this position?
• Tell me about a time when you went out of your way to help someone.
• How would you handle an angry customer?
• Are you willing to work weekends, evenings, and holidays?
• Would you be comfortable making cold calls and setting up appointments for our clients?
• Have you ever had difficulty working with a coworker? If so, how did you resolve it?
• Tell us about a time when you made a sale through persistence.
• Can you tell me about a time that you worked on a team project where there was conflict between the members of the group? How did you handle it?
• Give an example of a time when you came in under budget or saved money.
• What is one thing that could make our company better?
• How often do you like to be in contact with your boss when working on a project?
• What kind of travel experiences are you most interested in?
• What do you think makes a good salesperson?
• We want our customers to be happy and satisfied with their purchase. Explain a time when you were able to provide exceptional customer service.
• As a travel agent at Viking Cruise line, you will need to come up with creative ways to market our services. Can you give an example of a time when you used creativity to solve a problem?
• In what ways do you keep up with industry trends?
• When was the last time you had to deal with a difficult customer or situation?

1. What do you know about Viking Cruises?

This question is a great way for the interviewer to assess your knowledge of Viking Cruises and how you might fit into their company. When answering this question, it can be helpful to mention some specific things about Viking Cruises that you know or have heard about.

Example: “I’ve been on two Viking River Cruises in Europe, so I’m familiar with the brand. I love the idea of being able to see multiple destinations while still having access to all the amenities of a cruise ship. The food was amazing on both cruises I went on, and I loved the service.”

2. Do you have any experience working in a call center?

Viking Cruises uses a call center to answer questions from potential customers. The company wants to know if you have experience working in a call center and how well you can handle customer service calls. If you do, explain your experience and what skills you developed while working there. If you don’t, talk about the types of customer service experiences you’ve had.

Example: “I worked as an operator for a cruise line when I first graduated college. It was my first job out of school, so it was a great opportunity to learn how to work with customers over the phone. I learned that patience is key when answering questions and providing information. I also learned how to use our database system to find answers to common questions.”

3. Describe your experience with sales and customer service.

Viking Cruises is a travel company, so it’s important that you have experience with sales and customer service. This question allows the interviewer to assess your skills in these areas and determine if they are compatible with Viking Cruises’ needs. In your answer, describe how you’ve used your sales and customer service skills to help others.

Example: “I worked as a server at a restaurant for five years before I started my career in tourism. During this time, I learned how to interact with customers and provide excellent service. I also developed strong communication and problem-solving skills. These experiences helped me transition into the tourism industry.”

4. Why are you interested in this position?

This question is an opportunity to show your enthusiasm for the role and highlight any relevant experience you have. When preparing for this interview, read through the job description and make a list of skills that are required for the position. Then, think about how your own skills match those listed in the job description.

Example: “I am interested in this position because I love working with people and helping them have fun on vacation. In my previous role as a cruise director, I was responsible for making sure all guests had a great time while they were onboard. I would do this by leading activities like trivia games and dance parties. I also made sure everyone got where they needed to be at the right times.”

5. Tell me about a time when you went out of your way to help someone.

This question is a great way to learn more about your potential coworkers and how they interact with others. It can also help you determine if the company has a culture of helping one another. When answering this question, try to focus on specific details that show what you did and why it was helpful.

Example: “When I worked at my previous job, there was an older gentleman who would come in every day for lunch. He always ordered the same thing, but he never had enough money to pay for his meal. One day, I noticed he didn’t have enough money again, so I paid for his meal. After that, I started paying for his meals every day. Eventually, he told me that he was having some financial issues and couldn’t afford to buy food. I offered to take him out to lunch once a week as long as he promised to start budgeting better.”

6. How would you handle an angry customer?

Viking Cruises wants to know that you can handle customer complaints and concerns in a professional manner. Use your answer to show the interviewer how you would use your problem-solving skills, communication skills and conflict resolution skills to help resolve the issue for the customer.

Example: “I have experience working with customers who were unhappy about their cruise experiences. I always make sure to listen to what they are saying and try to understand why they are upset. Then, I work with them to find a solution or compromise so we can come to an agreement. This helps me keep my cool when dealing with angry customers and shows them that I am willing to do whatever it takes to ensure they leave satisfied.”

7. Are you willing to work weekends, evenings, and holidays?

Viking Cruises is a 24/7 operation, and the company needs employees who are willing to work any time of day or night. When answering this question, be honest about your availability. If you have children, let the interviewer know that you would need to arrange for child care during these times.

Example: “I am available to work anytime Viking Cruises needs me. I do have two young children at home, so I would need to make arrangements for childcare on weekends and evenings. However, I can work holidays if needed.”

8. Would you be comfortable making cold calls and setting up appointments for our clients?

Viking Cruises is looking for a salesperson who can make cold calls and set up appointments with clients. This question allows you to show the interviewer that you are willing to do whatever it takes to meet your goals.

Example: “I am comfortable making cold calls, but I prefer to start by sending out emails or setting up phone calls instead of immediately asking for an appointment. I find this approach helps me get more information about what the client wants before I ask them to commit to a meeting. If they aren’t interested in our services, I still have their contact information so I can reach out again later.”

9. Have you ever had difficulty working with a coworker? If so, how did you resolve it?

Viking Cruises wants to know that you can work well with others and resolve conflicts. This is an opportunity for you to show your communication skills, problem-solving abilities and conflict resolution skills.

Example: “I once had a coworker who was very critical of my work. I tried to ignore it at first but eventually decided to talk to her about it. She apologized and said she didn’t realize how much pressure she was putting on me. We talked more often after that and became good friends. She helped me learn new things and gave me confidence in my work.”

10. Tell us about a time when you made a sale through persistence.

Viking Cruises is looking for salespeople who can make a sale even when the customer seems hesitant. This question helps them determine if you have the skills and experience to do so.

Example: “I once had a client who was on the fence about booking with us. I asked him questions about what he liked and didn’t like about our competitors, and then used that information to show him why Viking Cruises would be a better fit. He ended up booking with us because of my persistence.”

11. Can you tell me about a time that you worked on a team project where there was conflict between the members of the group? How did you handle it?

Viking Cruises is looking for team players who can work together to achieve common goals. This question helps them determine how you handle conflict and whether you are able to resolve it in a positive way.

Example: “I have worked on several projects with my classmates throughout school, but I also worked as part of a large marketing team at my previous job. In both cases, there were times when we had disagreements about the best ways to complete our tasks or what strategies would be most effective. However, I always try to remain respectful and open-minded during these discussions so that everyone feels comfortable sharing their ideas.”

12. Give an example of a time when you came in under budget or saved money.

Viking Cruises is looking for employees who are good at managing their time and resources. This question helps the interviewer determine if you have experience with budgeting and financial management. Use your answer to highlight your ability to manage money, plan ahead and meet deadlines.

Example: “In my last position as a cruise director, I was responsible for planning all of our onboard activities. One week before we set sail, one of our entertainment staff called in sick. I had to find a replacement on short notice. I contacted some local talent agencies and found someone who could fill in. They were more expensive than our usual entertainers, but they were worth it because they provided excellent customer service.”

13. What is one thing that could make our company better?

This question is a great way to show your interest in the company and how you can contribute to its success. When answering this question, it’s important to be honest about what you would change if given the opportunity. You should also include an explanation of why you would make that change.

Example: “One thing I would change about Viking Cruises is the amount of time it takes for employees to get from one place to another on the ship. It seems like there are too many floors between some departments, which makes it difficult to communicate with each other quickly. If I were hired as a cruise director, I would implement a system where all employees could use their phones to call or text anyone else on the ship.”

14. How often do you like to be in contact with your boss when working on a project?

This question can help the interviewer get a sense of how you interact with your supervisor and other managers. It can also show them what kind of expectations they might have for you if you’re hired. In your answer, try to be honest about how often you like to communicate with your manager or supervisors.

Example: “I prefer to check in with my boss at least once per day when working on a project. I find that this helps me stay organized and ensures that I’m meeting all deadlines and objectives. My previous employer appreciated this level of communication as well, so we would typically meet every morning to discuss our progress from the day before.”

15. What kind of travel experiences are you most interested in?

Viking Cruises offers a variety of travel experiences, so the interviewer wants to know what kind of experience you’re most interested in. They want to make sure that your interests align with Viking’s offerings and that you’ll be happy on their cruises.

Example: “I’m most interested in exploring new destinations and cultures. I love learning about different places and meeting people from all over the world. I’ve been fortunate enough to visit many countries already, but I still have plenty more to see. I also enjoy relaxing vacations where I can spend time with my family or friends. I think Viking Cruises would be a great fit for me because it seems like there are plenty of opportunities to explore and relax.”

16. What do you think makes a good salesperson?

Viking Cruises is a sales-based company, so they want to know what you think makes a good salesperson. They are looking for someone who can sell their cruises and make them money. When answering this question, try to focus on your own strengths as a salesperson.

Example: “I think the most important quality of a good salesperson is empathy. You have to be able to put yourself in your customer’s shoes and understand what they’re going through. I also think it’s important to be knowledgeable about the product or service that you’re selling. If you don’t know everything there is to know about Viking Cruises, then how can you expect customers to trust you? Finally, I think a good salesperson should be confident but not pushy.”

17. We want our customers to be happy and satisfied with their purchase. Explain a time when you were able to provide exceptional customer service.

Viking Cruises wants to know that you can provide exceptional customer service. This is an important part of the job, and it’s something they want their employees to be able to do well. When answering this question, think about a time when you provided great customer service or helped someone else do so.

Example: “I once had a guest who was unhappy with her cruise because she didn’t get to see any whales. I spoke with her for quite some time, explaining how we couldn’t guarantee whale sightings but that we would always try our best. She ended up being happy with the rest of her trip, and I learned more about what makes a good cruise.”

18. As a travel agent at Viking Cruise line, you will need to come up with creative ways to market our services. Can you give an example of a time when you used creativity to solve a problem?

Travel agents need to be creative in their approach to selling travel services. This question is your chance to show the interviewer that you have these skills and can apply them to this role.

Example: “I once had a client who was looking for a cruise but didn’t want to spend more than $500 per person, including airfare. I knew Viking Cruise Lines offered affordable cruises, so I suggested they take a river cruise through Europe instead of an ocean cruise. They were thrilled with my suggestion and booked a 10-day trip on one of our smaller ships.”

19. In what ways do you keep up with industry trends?

Viking Cruises wants to know that you’re interested in the cruise industry and how it’s changing. They want to see that you have a passion for your work, so they can be sure you’ll stay with them if hired. In your answer, explain what you do to keep up with trends and why this is important to you.

Example: “I am passionate about my career as a travel agent, so I make sure to read all of the latest news on Viking Cruises and other providers. I also subscribe to several newsletters from different companies and attend conferences where I can learn more about the industry.”

20. When was the last time you had to deal with a difficult customer or situation?

Viking Cruises wants to know how you handle conflict and difficult situations. This question can help them determine your problem-solving skills, communication abilities and ability to work under pressure. When answering this question, try to focus on a specific situation that shows these skills.

Example: “When I worked as a server at a restaurant, there was one customer who would come in every day for lunch. He always ordered the same thing, but he would complain about it no matter what we did. Eventually, I talked with him about his concerns and found out that he had some food allergies. We started making sure all of our meals were gluten-free and dairy-free, and he stopped complaining.”

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