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A seamless way to pay

Inova offers paperless billing through MyChart Bill Pay — allowing you to easily view and manage your bills online.

Paperless billing offers many benefits, including:

• Easy Access: View and pay your bills — anytime, anywhere
• Convenient: Keep all your billing information in one secure place 
• Eco-Friendly: Help the environment and reduce paper usage

Understanding your MyChart statement

How to pay your bill:.

I have a billing statement from Inova or I already have an Inova MyChart account. 

If you have a billing statement for an account in collections with Aargon.

I don't have a MyChart account, but need to pay my bill.

Pay as a guest

FAQs about paperless billing

Why are you using mychart for bill pay and going paperless.

Inova is committed to reducing paper waste and offering seamless, convenient access to your healthcare and financial responsibilities. MyChart allows you to manage your appointments, view test results, request prescription refills, send messages to your care team, and pay your bill. It’s completely free and secure, so you can have peace of mind knowing that your health and billing information is safe.

How will I be notified when a bill is due?

You will receive an email or text when a payment is due. When you receive this message, follow the link that reads, "You have a new statement." For your security, you must verify your identity before you can view your statement. You can also visit Inova's MyChart to pay as a guest .

Can I view past billing statements?

Yes, you can view previous billing statements from Inova. After verifying your identity, you can view previous billing statements under "View balance details" and click the Communications tab.

What if I want to opt-out of paperless billing and receive paper statements?

You can opt out of paperless billing if you prefer to receive paper statements. To opt out, follow the link provided in your email or text notification and select "View balance details." Under "Account Information," select "paperless preferences" and you will see an option to disable paperless billing. You can also update your communication preferences in the MyChart patient portal.

How do I access my communication preferences in MyChart?

To verify your email address or to set notification settings, click on "Menu" and select "Communication Preferences" from under the "Account Settings" section to review. You may also want to check your browser settings to make sure MyChart emails are not being sent to junk mail or your spam folder.

I need help paying my bill. Do you offer financial assistance?

You can apply for financial assistance with your hospital bill in MyChart. To apply, sign up or login to MyChart . 

Learn more about how to apply for financial assistance

How can I ensure my billing information is secure in MyChart?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal IDs and passwords. As a MyChart user, your role in maintaining the security of your medical information is:

• Changing your password on a regular basis, and
• Keeping your login ID and password confidential

We also encourage you to enable the two-step verification in MyChart . This adds another layer of security to protect your personal information when logging in to MyChart from a new device or internet browser. Once logged in, select Security Settings from the menu and click on Two-Step Verification .

How do I manage my payment plan?

Have an existing payment plan with Inova? Here are a few additional steps we need from you to continue your automatic payments:

• Sign up for MyChart . You must have a MyChart account to view and manage your existing payment plan with Inova. Sign up today.
• Use two-step verification . We encourage you to enable two-step verification to further protect your personal information when logging in to MyChart from a new device or internet browser. Enable two-step verification today.
• View your billing summary . Take a look at your billing summary to view balance details.
• Validate and confirm payment method . For authentication purposes, we encourage you to validate your payment method to continue automatic payments. Here’s how you can update your method of payment in MyChart.

Download the Inova app

To manage your bills and healthcare needs, you can download the Inova app to access Inova’s MyChart patient portal. With MyChart, you can:

• Access your healthcare all in one place — including appointments, medications, prescription refills, and financial responsibility
• Pay your bill, manage your payment plans and apply for financial assistance with Inova

You can get the Inova mobile app in the App Store or Google play:

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Financial Management

How inova health is customizing the billing process to improve patient experience.

As hospitals and health systems work to optimize patient revenue management and payer-focused billing processes, one Northern Virginia-area health system is turning to VisitPay, an online financial engagement platform that aims to simplify the billing experience for both patients and health systems.

In a March 1 webinar sponsored by VisitPay and hosted by  Becker's Hospital Review , Wendy Alexander, vice president of analytics and client services at VisitPay, joined Liz Ward, vice president of revenue cycle at Falls Church, Va.-based Inova Health System, and Drew Cobb, vice president of clinical applications at Inova, to discuss how VisitPay addresses patient needs, why Inova chose VisitPay and the health system's experience implementing the platform.

VisitPay's platform is customizable to each health system based on the segments and subsegments of the patient populations they serve, and helps health systems across the country improve patient and provider outcomes by boosting patient satisfaction, increasing payment rates and reducing cost to collect. VisitPay clients include Salt Lake City-based Intermountain Healthcare and Boise, Idaho-based St. Luke's Health System.

Inova, a six-hospital health system serving 2 million-plus patients annually, worked closely with VisitPay to evaluate patient billing process issues and develop a successful solution. Inova already uses VisitPay analytics, a patient-focused technology that helps the health system understand how their patients tend to pay. The technology enables Inova to tailor their call strategies inside the call center. For example, these tailored interactions help Inova know how and when to be proactive with consumers.

Now, Inova is implementing VisitPay for patient payments. The payment system not only allows patients to pay online, but also gives Inova a cost-effective digital platform to enable these consumer finance strategies. The pay service is set to go live soon.

Tailoring the revenue cycle to fit patient needs

VisitPay's platform helps Inova's patients better understand their bills and payment processes by allowing them to access information about their visits and payment status either online or by talking with an Inova representative, and by presenting payment options that meet their needs.

By giving patients more engagement options, the digital platform furthers the health system's goal of reaching patients on a more individual level. "Patients are looking for a digital solution," Ms. Ward said. "In fact, many patients would prefer only to interact with us in a digital way and many patients want to have the flexibility of both." In this way, VisitPay allows Inova to function more efficiently and effectively than the slower process of paper statements and dependence on the call center for all tailored interactions.

Ms. Ward discussed a recent experience she had with a patient who said for him to understand what was happening with his account at Inova, he had to have three pieces of paper: Inova's statements, the payer's explanation of benefits and a statement from an electronic payment portal. "With the information and the tools we have now, we can … keep all their payment information in one place."

Managing long-term patient financial plans under a digital platform

While a digital platform allows a health system to provide more flexible payment options to patients, there are potential challenges for health systems when managing complex, long-term patient financial plans.  

Some patients require monthly payment plans to afford costly procedures. Health systems are challenged to find a balance between giving patients who need it more time to pay and making sure the organizations continues to collect payments. "We are making a tradeoff — the accounts receivable will increase. We have to balance that to ensure we provide the longer-term financing for those who need it but also that those who can pay do so," said Ms. Ward.

VisitPay facilitates flexible payment plans to manage long-term financing for surgical patients as well as short-term payment plans for medical office visits. Inova will soon complete an internal launch for employees to help test VisitPay's platform before they fully deploy the system for their patients.

Implementing a digital platform that adjusts to patient preferences  

Implementing a new technology from an outside vendor is a challenge for any organization, particularly for hospitals and health systems, Mr. Cobb said.

In healthcare, new technology is particularly challenging because the industry has not typically been an early adopter of new technology, Mr. Cobb added. As a result, technology vendors from a different industry might expect healthcare organizations to have tools they might not have.

Another challenge for adopting new technology platforms stems from the significant differences between patient populations at each hospital. "There's not a cookie cutter for patient populations," Mr. Cobb said. "You have to be able to adjust the outline for the system depending on the demands of each healthcare customer. That's the learning curve for any vendor that comes into this industry from another industry."

Therefore, to adjust to different patient populations' needs, VisitPay allows Inova to continually test different consumer finance experiences and explore payment options to learn what works best for their patients, all without coding or interrupting the EMR system. "All patients — whether they manage payments through technology platforms or by phone — must have access to the same payment options," Mr. Cobb said.            

Implementing an online engagement platform can help health systems bridge the technology gap for patient interaction. "Patients use technology in other parts of their life and they hit healthcare and they wonder why they don't have that same portability, or the ability to go to one place for all the answers," Mr. Cobb said. "We want our patients to have all their financing information all in one place, and that's a critical piece of making payment information more user-friendly."

To listen to the full webinar recording, click here .

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All-In-One Bill Pay with doxo.

• All-in-one bill pay to over 100,000 billers
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• Anytime access with doxo iPhone and Android apps
• Safe & Secure: your payment card and bank details are never shared with any biller

doxo is a secure all-in-one service to organize all your provider accounts in a single app, enabling reliable payment delivery to thousands of billers. doxo is not an affiliate of Inova. Logos and other trademarks within this site are the property of their respective owners. No endorsement has been given nor is implied. Payments are free with a Linked Bank Account . Other payments may have a fee, which will be clearly displayed before checkout. Learn about doxo and how we protect users' payments .

Useful Information for Inova Customers

Inova bills are paid in these categories:, inova customers pay these other bills most often:, frequently asked questions.

Common questions, curated and answered by doxo, about paying Inova bills.

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How can i contact inova about my bill, i can't find my paper bill. can i find my bill online, does doxo process payments for all inova services.

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Billing & financial services: inova woodburn and fairfax medical campus outpatient surgery centers.

PAY BILL ONLINE

Financial Services (Before Your Day of Surgery)

Before your procedure, our Financial Services team will assist you with:

• Verification of coverage and benefits
• Obtain any required authorization, as needed
• Assist you in understanding any expected financial liability
• Assist with setting up any financial arrangements

We will request payment of deductibles and coinsurance/copays, either before or at the time of service. We will make every effort to contact you before your surgery, to let you know what your financial liability may be. Payment arrangement or applying for financial assistance can be discussed during this time. If we are unable to reach you, you should be prepared to pay any expected liability on the day of surgery.

If you need to set up payment arrangements for your upcoming visit, have questions on estimates, or if you would like information regarding our financial assistance program, please call us at  703-776-6019 . Staff will be able to assist you Monday through Friday, 9 a.m. – 5 p.m.

Understanding Your Bill and Fees (After Your Day of Surgery)

You may expect after a procedure/ surgery that all surgical care providers will first bill your insurance company for the costs associated with the procedure/ surgery. You may then receive a bill for any remaining balance. For example, a remaining balance may be a deductible cost, co-pay, co-insurance, etc. after notice from your insurance company. You may receive separate bills from different providers within the surgical team.

You will be charged a facility fee for all services provided by Inova Woodburn Surgery Center, as we are an off-campus outpatient hospital department. This fee does not include fees for any of the following services that may be incurred during your stay at our facility, and you will receive separate billings for these services:

• Anesthesiologist
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Hospital Bill

A facility bill from the hospital or surgery center at which the procedure or surgery is performed. This bill will reflect expenses for staff, supplies and equipment used for the surgical services provided.

• If you have questions or need assistance regarding your bill, please contact our Patient Accounts department at  571-423-5750 .

Surgeon's Bill

This is a separate bill for the surgeon’s services.

• Questions regarding this bill should be addressed to the specific surgeon(s) named on your bill.

Anesthesiologist’s Bill

This is a bill for anesthesia services you receive during a procedure/ surgery and are provided by an anesthesiologist with Fairfax Anesthesiology Associates.

• Questions regarding this bill should be addressed by calling  703-776-3479 .

Pathology Bill

This is a bill for pathology services you receive for a procedure/surgery and are provided by a pathologist from Inova Central Lab.

• Questions regarding this bill should be addressed by calling  571-423-5750 .

Radiology Bill

This is a bill for radiology services you receive for a procedure/surgery and are provided by a radiologist from Fairfax Radiological Consultants (FRC).

• Questions regarding this bill should be addressed by calling  703-698-1300 .

Laboratory Testing Bill

This is a bill for laboratory tests you need for a procedure/surgery and are provided by either Quest Diagnostics, LabCorp, or Inova Labs. Questions regarding this type of bill should be addressed by calling the designated numbers below:

• Quest Diagnostics:  703-205-9686
• LabCorp:  800-845-6167
• Inova Labs:  571-423-5750