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Financial Management

How inova health is customizing the billing process to improve patient experience.

As hospitals and health systems work to optimize patient revenue management and payer-focused billing processes, one Northern Virginia-area health system is turning to VisitPay, an online financial engagement platform that aims to simplify the billing experience for both patients and health systems.

In a March 1 webinar sponsored by VisitPay and hosted by  Becker's Hospital Review , Wendy Alexander, vice president of analytics and client services at VisitPay, joined Liz Ward, vice president of revenue cycle at Falls Church, Va.-based Inova Health System, and Drew Cobb, vice president of clinical applications at Inova, to discuss how VisitPay addresses patient needs, why Inova chose VisitPay and the health system's experience implementing the platform.

VisitPay's platform is customizable to each health system based on the segments and subsegments of the patient populations they serve, and helps health systems across the country improve patient and provider outcomes by boosting patient satisfaction, increasing payment rates and reducing cost to collect. VisitPay clients include Salt Lake City-based Intermountain Healthcare and Boise, Idaho-based St. Luke's Health System.

Inova, a six-hospital health system serving 2 million-plus patients annually, worked closely with VisitPay to evaluate patient billing process issues and develop a successful solution. Inova already uses VisitPay analytics, a patient-focused technology that helps the health system understand how their patients tend to pay. The technology enables Inova to tailor their call strategies inside the call center. For example, these tailored interactions help Inova know how and when to be proactive with consumers.

Now, Inova is implementing VisitPay for patient payments. The payment system not only allows patients to pay online, but also gives Inova a cost-effective digital platform to enable these consumer finance strategies. The pay service is set to go live soon.

Tailoring the revenue cycle to fit patient needs

VisitPay's platform helps Inova's patients better understand their bills and payment processes by allowing them to access information about their visits and payment status either online or by talking with an Inova representative, and by presenting payment options that meet their needs.

By giving patients more engagement options, the digital platform furthers the health system's goal of reaching patients on a more individual level. "Patients are looking for a digital solution," Ms. Ward said. "In fact, many patients would prefer only to interact with us in a digital way and many patients want to have the flexibility of both." In this way, VisitPay allows Inova to function more efficiently and effectively than the slower process of paper statements and dependence on the call center for all tailored interactions.

Ms. Ward discussed a recent experience she had with a patient who said for him to understand what was happening with his account at Inova, he had to have three pieces of paper: Inova's statements, the payer's explanation of benefits and a statement from an electronic payment portal. "With the information and the tools we have now, we can … keep all their payment information in one place."

Managing long-term patient financial plans under a digital platform

While a digital platform allows a health system to provide more flexible payment options to patients, there are potential challenges for health systems when managing complex, long-term patient financial plans.  

Some patients require monthly payment plans to afford costly procedures. Health systems are challenged to find a balance between giving patients who need it more time to pay and making sure the organizations continues to collect payments. "We are making a tradeoff — the accounts receivable will increase. We have to balance that to ensure we provide the longer-term financing for those who need it but also that those who can pay do so," said Ms. Ward.

VisitPay facilitates flexible payment plans to manage long-term financing for surgical patients as well as short-term payment plans for medical office visits. Inova will soon complete an internal launch for employees to help test VisitPay's platform before they fully deploy the system for their patients.

Implementing a digital platform that adjusts to patient preferences  

Implementing a new technology from an outside vendor is a challenge for any organization, particularly for hospitals and health systems, Mr. Cobb said.

In healthcare, new technology is particularly challenging because the industry has not typically been an early adopter of new technology, Mr. Cobb added. As a result, technology vendors from a different industry might expect healthcare organizations to have tools they might not have.

Another challenge for adopting new technology platforms stems from the significant differences between patient populations at each hospital. "There's not a cookie cutter for patient populations," Mr. Cobb said. "You have to be able to adjust the outline for the system depending on the demands of each healthcare customer. That's the learning curve for any vendor that comes into this industry from another industry."

Therefore, to adjust to different patient populations' needs, VisitPay allows Inova to continually test different consumer finance experiences and explore payment options to learn what works best for their patients, all without coding or interrupting the EMR system. "All patients — whether they manage payments through technology platforms or by phone — must have access to the same payment options," Mr. Cobb said.            

Implementing an online engagement platform can help health systems bridge the technology gap for patient interaction. "Patients use technology in other parts of their life and they hit healthcare and they wonder why they don't have that same portability, or the ability to go to one place for all the answers," Mr. Cobb said. "We want our patients to have all their financing information all in one place, and that's a critical piece of making payment information more user-friendly."

To listen to the full webinar recording, click here .

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  • Have you experienced a change in your family status? Visit Life Events to learn more.
  • New to Inova ? Enroll in benefits within 31 days of your hire date!
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  • Plan Comparison
  • Innovation Health HSA HDP (High Deductible Plan) and Outside NOVA HSA HDP
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To support your health and wellness, Inova provides affordable, comprehensive benefit coverage that helps you and your family stay well and pay for care if you get sick or injured.

Our benefits program includes two medical plan options with different coverage levels and costs, so you can choose the one that’s best for you. These plans are administered by Innovation Health, a partnership between Inova and Aetna. If you live in the following counties or cities in Virginia: Arlington, Fairfax, Prince William, Loudoun, City of Alexandria, Fairfax City, Falls Church City, Manassas Park City, and Manassas City you are eligible for the Innovation Health HSA HDP (High Deductible Plan) or Innovation Health PPO plans. If you live elsewhere, you are eligible for the Outside NOVA HSA HDP or Outside NOVA PPO plans, which have similar coverage levels.

You can enroll as a new hire, during Annual Enrollment, or if you become benefits eligible due to a job change within Inova or if you have a qualifying life event . To see your contributions and enroll, log in to the Inova Benefits Center website.

2024 medical plans

Administered by: Innovation Health/Aetna

Take charge of your spending through lower contributions, higher deductibles, and a tax-free Health Savings Account (HSA) that you own for life.

  • Innovation Health PPO and Outside NOVA PPO

Reduce your out-of-pocket costs when you need care through lower deductibles and predictable copays.

Key features at a glance

All our medical plans provide:

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Comprehensive, affordable coverage

for a wide range of health care services. Tip: If you need extra protection from large or unexpected medical expenses, you may also choose to enroll in supplemental medical benefits .

Free in-network preventive care,

with services such as annual physicals, recommended immunizations, and routine cancer screenings covered at 100%. See more covered preventive services.

Prescription drug coverage

included with each medical plan. Prescription benefits are provided by Capital Rx .

Financial protection

through annual out-of-pocket maximums that limit the amount you’ll pay each year.

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Get to know your plan

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Get the help you need

Call the Informed Health Line for questions about your medical coverage, procedures or for help preparing for a doctor’s visit.

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Access health resources

Access valuable programs and resources to help you better manage your health.

With our medical plan options, you have access to two levels of in-network care: Maximum Savings and Standard Savings. The Maximum Savings tier includes Inova facilities and providers, as well as Signature Partners, Valley Health, Privia, Loudoun Medical Group and Aetna providers in geographic areas not represented by the aforementioned groups. When you choose an in-network provider in the Maximum Savings tier, you'll pay the least. Look for the Maximum Savings Label in the Directory of health care professionals for Inova team members .

The following Plan Comparison applies if you live in the following counties or cities in Virginia: Arlington, Fairfax, Prince William, Loudoun, City of Alexandria, Fairfax City, Falls Church City, Manassas Park City, and Manassas City.

If you reside outside these areas, please review the Outside NOVA Medical Plan Comparison .

Need help choosing the right plan for you? Log in to the Inova Benefits Center and click on Start Your Enrollment and use Ask Emma, an interactive decision support tool that can help you compare plans, estimate how much you’ll pay for care and provide personalized recommendations.

The Innovation Health HSA HDP (High Deductible Plan) and Outside NOVA HSA HDP plans pair low-contributions, high-deductible coverage with a tax-free Health Savings Account (HSA) that helps you save money and plan ahead for future medical expenses. This combination gives you more control over your money and rewards you for making cost-conscious choices.

Note: Basic Hospital Indemnity insurance is provided at no additional cost if you enroll in the Innovation Health HSA HDP (High Deductible Plan) or Outside NOVA HSA HDP.

How the Innovation Health HSA HDP (High Deductible Plan) and Outside NOVA HSA HDP plans work

You pay contributions toward your medical coverage.

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You can set aside tax-free money from your paycheck from your paycheck to help cover your costs — now, or in the future.

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You pay 100% of your medical and prescription costs until you meet the annual deductible .

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Coinsurance

After meeting the deductible, you and the plan share the cost of covered medical care and prescriptions, with the plan paying the majority.

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Out-of-Pocket Maximum

You’re protected by an annual limit on costs — the plan pays 100% of any further covered expenses for the rest of the year.

Keep in mind: You pay nothing for in-network preventive care — it’s covered in full.

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Use your HSA to save money and plan ahead!

Contributing to your HSA is a great way to budget for deductibles and other out-of-pocket expenses while also saving money — your HSA contributions are tax-free!*

Keep in mind:

  • The Innovation Health HSA HDP (High Deductible Plan) and the Outside NOVA HSA HDP cost you less from your paycheck , so you may have extra money available to put in your HSA.
  • You can only spend HSA money that’s actually been deposited into your account. If you don’t have enough money in your HSA when you need it, you can pay another way and reimburse yourself later so you take full advantage of your HSA’s tax savings.
  • You will never forfeit any money left in your HSA — it rolls over year after year. If you know about future expenses or want to save for your health care costs in retirement, set aside a little extra each paycheck so your balance can grow over time.
  • You can change your HSA contribution amount throughout the year as needed to keep up with any changes in your situation.
  • You can pair your HSA with a tax-free Limited Healthcare Flexible Spending Account (FSA) to save even more.
  • Inova pays the monthly administrative fees for you.

*Contributions are not subject to federal income tax. However, HSA contributions are currently subject to state income tax in CA and NJ. Consult with your tax advisor to understand the potential tax implications of enrolling in an HSA. Money in an HSA can be withdrawn tax-free as long as it is used to pay for qualified health-related expenses. If money is used for ineligible expenses, you will pay ordinary income tax on the amount withdrawn, plus a 20% penalty tax if you withdraw the money before age 65.

The Innovation Health PPO or Outside NOVA PPO offer slightly lower out-of-pocket costs in exchange for higher contributions. With this plan, your costs are more predictable, but you’ll likely still have out-of-pocket expenses.

How the Innovation Health PPO and Outside NOVA PPO work

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You pay a small fee at the time of service for doctor visits and prescriptions. (Medical and prescription drug copays do not count toward your deductible.)

For care that doesn’t charge a copay, such as physical therapy, you pay 100% of the costs until you meet the annual deductible .

After meeting the deductible, you and the plan share the cost of certain services, with the plan paying the majority.

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Save money with an FSA!

A Healthcare Flexible Spending Account (FSA) lets you take advantage of tax-free savings when paying for health care. Be sure to plan your FSA contributions carefully: you can only carry over up to $610 of unused money in your FSA to the next year; you will forfeit any remaining amount above $610.

Take advantage of these valuable programs and resources to better manage your health.

Infertility Management

The journey to parenthood is not always easy. If you are struggling to conceive, WINFertility is here to help. For over 20 years, WINFertility has been managing family-building benefits that are delivered with care and support by the highest quality providers, leading to an overall 98.3% patient satisfaction rate. WIN is the largest, most experienced fertility benefit management company in the country.

Through WINFertility, team members who are enrolled in the Innovation Health/Aetna medical coverage, are provided a $25,000 lifetime maximum toward certain costs related to fertility treatment and a $20,000 lifetime maximum benefit toward prescription coverage. WIN’s Nurse Care Managers are available 24/7 to answer your questions and educate you about your care.

Speak with a WIN Service Team Member at 833-204-2756 to activate your benefits and speak with a Nurse Care Manager, or visit WINFertility to learn more.

Gender Affirmation Care Benefits

The Inova medical plans through Aetna provide gender affirmation care benefits and services available to support your decision to transition to your affirming gender. These benefits can help with the cost of gender reassignment surgery and associated procedures and services. Review the Gender Affirmation Guide to learn how to find providers, hospitals and other services, and who to call with your questions and needs.

Nurse Concierge Program

Clinical care management staff from the Innovation Health Nurse Concierge Program may reach out to members upon discharge from an inpatient setting or emergency room admission, and provide education, help with follow-up appointments and service referral assistance. Call 571-421-2810 , Monday through Friday between 9:00 a.m-4:30 p.m. if you need help getting medical care.

Informed Health® Line

The 24-hour nurse line is available at no cost to you only if you’re enrolled in an Innovation Health medical plan. When you call 1-800-556-1555 , you’ll have access to registered nurses who can provide information on a variety of health topics. You can get answers to health questions, learn more about getting and staying healthy, and communicate more effectively with healthcare providers.

Behavioral Health

We all need a little help at times — whether you’re facing a mental health condition or caring for someone who is. Aetna Behavioral Health is available to team members enrolled in the Innovation Health/Aetna medical plan. This program includes resources and support to help you get effective treatment — whatever your needs may be. You can schedule phone calls or virtual visits with your provider in the Innovation Health/Aetna network.

Finding a Primary Care Physician

Inova’s board-certified adult and pediatric Primary Care Physicians (PCPs) are in-network and have the Maximum Savings label in the Directory of health care professionals for Inova team members . They offer:

  • Lower out-of-pocket costs for you — 10% savings in the Innovation Health HSA HDP (High Deductible Plan) option and $25 copay savings in the Innovation Health PPO option.
  • Personalized care for you and your family.
  • Office locations close to home and work.
  • Extended hours and online scheduling.

Don’t have a primary care physician? You should. Here’s why.

  • Better health. Getting the right health screenings each year can reduce your risk for many serious conditions. Preventive care is free, so there’s no excuse to skip it.
  • A healthier wallet. Having a doctor you can call helps you avoid costly trips to the emergency room and decide when you really need to see a specialist.
  • Peace of mind. Advice from someone you trust ... it means a lot when you’re healthy, but it’s even more important when you’re sick. Your personal doctor gets to know you and your health history and can help coordinate any care you need.

Save with GoHealth Urgent Care Facilities

Save money by using GoHealth urgent care facilities, an Inova partner. Team Members enrolled in the PPO plan will pay a $5 copay when using a GoHealth urgent care facility. The copay for all other urgent care facilities is $35 per visit.

At GoHealth facilities, their highly credentialed healthcare professionals are ready to handle everything from runny noses and coughs to sprains and cuts, asthma attacks, fevers and much more. When necessary, they can also write you a prescription. Find a convenient GoHealth center by visiting the GoHealth website.

Medical Plan Tools

Visit your medical plan website to find a doctor, compare costs, manage claims, and more.

Innovation Health/Aetna

Prescription Tools

Visit your prescription plan website to order or refill prescriptions, sign up for home delivery, and more.

HSA/FSA Tools

Visit your tax-advantaged account website to manage your HSA or FSA accounts online, use calculators, and more.

  • HSA – Visit the Inspira Financial​ website
  • FSA – Visit the Inspira Financial​ website

Money-Saving Tips

When you carefully consider the financial impact of your health care choices, you can help lower costs for yourself and the entire company. Get the most from your medical benefits by following these tips to be well and buy smart:

  • Use in-network providers. To find a PCP with maximum savings, log in to Innovation Health/Aetna and click “Find Care.” You’ll find the best providers and facilities under the “Maximum Savings” indicator for each provider listing.
  • Keep up with preventive care. It’s covered in full by all of our medical plans and can help detect and prevent potentially costly health issues early. You pay nothing for annual physicals, recommended immunizations, routine cancer screenings, and more when you see in-network providers.
  • Use tax-free money to pay for eligible health expenses. Contributing to a Health Savings Account (HSA) and/or a Flexible Spending Account (FSA) is easy and saves you money. You can set aside pre-tax dollars from your paycheck to use for your out-of-pocket costs. Keep in mind that with an HSA, you can only spend contributions that have actually been deposited into your account. With an FSA, you can only carry over up to $610 of unused money in your FSA to the next year; you will forfeit amounts above $610.
  • Take advantage of Inova well . It offers valuable resources to help you improve your health, which could prevent the need for costly care.
  • Use your medical plan’s website. Log in to the Innovation Health/Aetna website to see how much of your deductible you’ve met, review claims, find in-network providers, use helpful cost-estimating tools, and more.
  • Choose the right place to get care. Facilities charge different amounts for the same services, so think about your options when you or a family member needs medical attention.

Aetna Behavioral Health

1-800-424-1601

1-800-556-1555

1-800-862-5441

Inova Benefits Center

1-877-466-8201

703-205-2166

WINFertility

1-833-204-2756

  • 2024 Benefits Guide
  • 2024 Team Member Contributions
  • 2024 Innovation Health Medical Plan Comparison
  • 2024 Outside NOVA Medical Plan Comparison
  • Aetna Appeals Process Overview
  • Aetna HDP Inside NOVA Policy Booklet
  • Aetna HDP Outside NOVA Policy Booklet
  • Aetna PPO Inside NOVA Policy Booklet
  • Aetna PPO Outside NOVA Policy Booklet
  • Fertility Benefits Overview
  • Inova Pharmacy Plus Brochure
  • Inova Gender Affirmation Guide
  • Transparency in Coverage - Machine Readable Files
  • No Surprises Act
  • WINFertility Support Flyer
  • WINFertility Important Resources

  • Supplemental Medical Plans
  • Prescription Drug
  • VSP Vision Care Website
  • Employee Assistance Program (EAP)
  • Savings & Spending Accounts

Search Inova

Billing & financial services: inova woodburn and fairfax medical campus outpatient surgery centers.

PAY BILL ONLINE

Financial Services (Before Your Day of Surgery)

Before your procedure, our Financial Services team will assist you with:

  • Verification of coverage and benefits
  • Obtain any required authorization, as needed
  • Assist you in understanding any expected financial liability
  • Assist with setting up any financial arrangements

We will request payment of deductibles and coinsurance/copays, either before or at the time of service. We will make every effort to contact you before your surgery, to let you know what your financial liability may be. Payment arrangement or applying for financial assistance can be discussed during this time. If we are unable to reach you, you should be prepared to pay any expected liability on the day of surgery.

If you need to set up payment arrangements for your upcoming visit, have questions on estimates, or if you would like information regarding our financial assistance program, please call us at  703-776-6019 . Staff will be able to assist you Monday through Friday, 9 a.m. – 5 p.m.

Understanding Your Bill and Fees (After Your Day of Surgery)

You may expect after a procedure/ surgery that all surgical care providers will first bill your insurance company for the costs associated with the procedure/ surgery. You may then receive a bill for any remaining balance. For example, a remaining balance may be a deductible cost, co-pay, co-insurance, etc. after notice from your insurance company. You may receive separate bills from different providers within the surgical team.

You will be charged a facility fee for all services provided by Inova Woodburn Surgery Center, as we are an off-campus outpatient hospital department. This fee does not include fees for any of the following services that may be incurred during your stay at our facility, and you will receive separate billings for these services:

  • Anesthesiologist
  • Pathologist
  • Radiologist
  • Laboratory tests

Hospital Bill

A facility bill from the hospital or surgery center at which the procedure or surgery is performed. This bill will reflect expenses for staff, supplies and equipment used for the surgical services provided.

  • If you have questions or need assistance regarding your bill, please contact our Patient Accounts department at  571-423-5750 .

Surgeon's Bill

This is a separate bill for the surgeon’s services.

  • Questions regarding this bill should be addressed to the specific surgeon(s) named on your bill.

Anesthesiologist’s Bill

This is a bill for anesthesia services you receive during a procedure/ surgery and are provided by an anesthesiologist with Fairfax Anesthesiology Associates.

  • Questions regarding this bill should be addressed by calling  703-776-3479 .

Pathology Bill

This is a bill for pathology services you receive for a procedure/surgery and are provided by a pathologist from Inova Central Lab.

  • Questions regarding this bill should be addressed by calling  571-423-5750 .

Radiology Bill

This is a bill for radiology services you receive for a procedure/surgery and are provided by a radiologist from Fairfax Radiological Consultants (FRC).

  • Questions regarding this bill should be addressed by calling  703-698-1300 .

Laboratory Testing Bill

This is a bill for laboratory tests you need for a procedure/surgery and are provided by either Quest Diagnostics, LabCorp, or Inova Labs. Questions regarding this type of bill should be addressed by calling the designated numbers below:

  • Quest Diagnostics:  703-205-9686
  • LabCorp:  800-845-6167
  • Inova Labs:  571-423-5750

IMAGES

  1. Inova Webinar

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  2. InovaPay: Guia Completo de Depósitos e Saques 2024

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  3. Inova MyChart login, sign up, app, bill pay ️Ultimate Guide

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  4. InovaPay Casino in 2024 💳 Bests of 30+ Online Casinos that accept InovaPay

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  5. Inova Video Visits

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  6. Inova Visitation Policy

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VIDEO

  1. ACLP Staff Retreat 2023 Inova Visit

  2. Inova Saville Cancer Prevention and Screen Center: 3rd Annual Health Fair

  3. Inova Ask the Expert: The Role of Cholesterol and Lipids in Preventing and Managing Heart Disease

  4. Inova Schar Cancer: After Infusion and How to Prepare for Your Next Provider Visit

  5. Бе@мозглый Полицейский на посту

  6. Learn more about the Inova Concussion Program

COMMENTS

  1. Paying Your Inova Bill

    Paying Your Inova Bill. Customer Service: 571-472-5750 Payment Plan Support: 571-472-5802. Login to Pay with MyChart Pay with MyChart as a Guest Pay a Past Due Bill in Collections. Patient and Visitor Information.

  2. Patient and visitor information

    Inova's comprehensive network of healthcare services and facilities is conveniently located throughout Northern Virginia and the Washington, DC, metro area, providing lifetime continuity of excellent care for you and your family. Below you will find links to information that may be useful to patients, caregivers and visitors before, during and ...

  3. Billing, Insurance & Financial Aid Information: Inova Fairfax Medical

    Inova Fairfax Medical Campus. 3300 Gallows Road Falls Church, VA 22042-3300. 3300 Gallows Road Falls Church VA 22042-3300. 703-776-4001 Get Directions. See Location Details.

  4. www.inovavisitpay.com

    www.inovavisitpay.com

  5. Billing Information and Online Bill Pay: Inova Loudoun Hospital

    8095 Innovation Park Drive. Fairfax, VA 22031. Call 855-694-6682. Learn more about paying your Inova bill and get in touch with Inova customer service.

  6. visitpay

    Make a one-time payment. Know what you owe. Find everything in one place. Get payment options.

  7. home [patientapp.inova.org]

    Access your health records, schedule appointments, and communicate with your care team through Inova's patient portal.

  8. How Inova Health is customizing the billing process to improve patient

    Inova, a six-hospital health system serving 2 million-plus patients annually, worked closely with VisitPay to evaluate patient billing process issues and develop a successful solution. Inova ...

  9. Inova

    Pay your Inova bill online with doxo, Pay with a credit card, debit card, or direct from your bank account. doxo is the simple, protected way to pay your bills with a single account and accomplish your financial goals. Manage all your bills, get payment due date reminders and schedule automatic payments from a single app.

  10. Financial Assistance

    Talk to Inova's Financial Assistance Team. Call Inova's Financial Assistance Team at 571-472-5880. Hours of operation: Monday - Friday, 8:00 a.m. - 4:30 p.m.

  11. Inova Benefits

    Have you experienced a change in your family status? Visit Life Events to learn more.; New to Inova?Enroll in benefits within 31 days of your hire date! Adding a dependent?

  12. Medical

    Nurse Concierge Program. Clinical care management staff from the Innovation Health Nurse Concierge Program may reach out to members upon discharge from an inpatient setting or emergency room admission, and provide education, help with follow-up appointments and service referral assistance. Call 571-421-2810, Monday through Friday between 9:00 a ...

  13. Information About Hospital Charges

    For questions or more information about your right to a good faith estimate, please visit cms.gov/nosurprises. If you need help or have questions regarding your estimate, Inova patients please contact our Price Estimates Support Team at 571-472-5801, option 4, Monday through Friday, 8 a.m. to 6:30 p.m. To ensure that we can provide you with ...

  14. inova.org Reviews

    The review of inova.org is positive. The positive trust score is based on an automated analysis of 40 different data sources we checked online such as the technology used, the location of the company, other websites found on the same web server, etcetera. Websites that score 80% or higher are in general safe to use with 100% being very safe.

  15. PDF Payment Plan Options and Financial Assistance

    View your Inova account(s) online. See balance details, including what your insurance covers, all in one place. Make a secure payment or create a payment plan up to 12 months interest free that fits your budget. Make secure payments over the phone using our automated system by calling 571-472-5801.

  16. VisitPay Renews Partnerships with Three Industry Leaders,

    Follow. BOISE, Idaho, Feb. 23, 2021 (GLOBE NEWSWIRE) -- VisitPay, the leader in patient financial engagement, today announced that it has renewed partnerships with key industry leaders Inova ...

  17. Billing Information and Online Bill Pay: Inova Fair Oaks Hospital

    Call Inova customer service at 571-472-5750 for assistance. For payment plan support, call 571-472-5802. Potomac Radiation Oncology Center: please call 571-423-5727 with questions.

  18. Inova Virtual Visits

    8095 Innovation Park Drive. Fairfax, VA 22031. Questions? Call 855-694-6682. In addition to in-person appointments, Inova offers virtual options for getting your care including live video visits and telephone visits.

  19. MyChart patient portal

    MyChart is a secure and seamless way to access and manage your health information - anytime, anywhere. See your upcoming appointments, medications, test results, visit summaries, and billing statements all in one place. Schedule an appointment. Schedule, cancel or change an appointment online with your Inova provider.

  20. Billing & Financial Services: Inova Woodburn and Fairfax Medical Campus

    Inova Health System. Billing & Financial Services: Inova Woodburn and Fairfax Medical Campus Outpatient Surgery Centers