travel claim form aig

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Claims Center - Travel Insurance

Our quick and easy to use online insurance claim process takes away the added stress of filling out forms.

*We are now a participant of HKFI Insurance Fraud Prevention Claims Database (IFPCD)

Travel claims - Just 3 minutes to know how to report a claim

We understand you are in urgent for getting help ! Please spend few minutes & follow below simple steps to submit claim to AIG for getting the shortest processing time. # #This note is for your guidance only and does not vary the terms of the Policy or form part thereof.

Submission Timeline:

In the event of loss, written notice of claim should be given to us   within thirty (30) days  after the occurrence, except death claim which requires  immediate notice   in writing. 

Step1 - Prepare required documents

Prepare required documents to expedite the claim handling process. We may request from you any additional information/documentation, as necessary.

1a. Prepare General Required Documents

Required general documents for all travel claim.

1. Travel insurance certificate or Travel agency tour receipt indicating you have purchased travel insurance for the said tour 2. Trip Itinerary, such as Boarding pass/Train or Air ticket/Tour receipt 3. Completed Claim Form 4. If the loss is covered by other third party (i.e. Insurer, airline, hotel, etc.), please provide their settlement letter

1b. Prepare specific required documents

Please select the type of claim, we will let you know what documents are required for your submission.

Step2 - Submit Claims in 30 Days

Submit your claims with above required materials.

Our quick and easy to use online insurance claim process takes away the added stress of filling out forms. Please  click here  to start the process.

Tips: Ways to submit supporting documents

Step3 - Review & Settlement

Upon your claim submission, you will receive an acknowledgment SMS and/or email within 2 working days for your first claim submission. At the same time, your claim will be processed. The length of time that it takes to settle a claim will depend on the nature of the exposure and its complexity. A straight-forward accidental medical expenses claim might be settled in a very short period of time. You can be assured that our claims adjuster will help you throughout the entire process.

Available Payment Methods

*Faster Payment System (FPS) is only applicable for claims payment amount under HKD10,000

Got Some Questions? Read our FAQs now

1. what happens after i have submitted the claim.

We will process your claim in such way that the most effective outcome is achieved. If any clarifications or follow up is needed, our claims handler will contact you as soon as possible. Every claim will be assessed on its own merit in accordance with the relevant policy terms and conditions.

2. What happens if I am unable to submit all the documents required?

If you do not submit all the required supporting documents, the processing of your claim may be delayed because additional time is required to obtain the requisite documentation ourselves. In some situations, if you are unable to provide the required documents, we may be unable to complete the processing of your claim.

3. I want to submit additional supporting documents in relation to my previously submitted claim. How do I submit these documents?

You can send the supporting documents to us by post, Email or Fax. To facilitate our prompt handling, please write down our claim reference number on the top of the first page of your submitted documents. 

4. Are photocopies of original receipts and documents acceptable for the purpose of processing my claim?

Generally speaking, original receipts and supporting documents are required in order to process Personal Accident and Travel claims. However, this also depends on the nature of the claim and type of the receipt

5. If I submit my original receipts and would like to have them returned, what should I do?

Please indicate on the claim form you submit that you are requesting the return of your original receipts. We will return the certified true copy of original receipts to you once the assessment of your claim is complete.

6. What should I do if a public hospital charges me for completing Section1B of the Accident and Health Claim Form?

If, for any reason, the hospital does not supply the requisite information for the claim form, you may leave Section 1B blank and attach a full hospital discharge summary for our assessment. After reviewing your claim, we will determine if completion of Section1B is necessary to complete the processing

7. For Travel claim, do I need to submit the travel policy related information?

Yes, you are. You should always submit your travel insurance certificate. If you are making a claim under an annual travel policy, departure proof is required. If you are making a claim under a corporate travel policy, proof of the nature of the trip, destination and its duration (from your company) is required.

8. If I purchase my travel insurance together with a tour package from my travel agency and I do not receive a separate travel insurance certificate, what should I do?

Please submit the tour package receipt (not the deposit receipt) indicating that travel insurance has been purchased.

9. What is a depreciation rate and how does it affect my claim amount?

Depreciation is applied when calculating the amount for loss or damage to personal belongings. The relevant rate applied will vary according to a number of variables, including the nature of claimed item, the age of the item and whether purchase receipts have been supplied.

• Travel Claim Form
• Required Document Checklist

Remarks: - This note is for your guidance only and does not vary the terms of the Policy or form part thereof. AIG reserves the right to amend these requirements or seek additional information to support each claim.

- HKFI Insurance Fraud Prevention Claims Database (IFPCD)  details

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