voyager 4320 iphone

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How To Pair Poly Voyager Office Base & Headset

Pairing the poly voyager office base and voyager headsets.

Poly (formerly Plantronics) now sells their headset and base separately. This means you will need to pair your Poly Voyager Office Base and Voyager Headset before using. The following guide will assist you in pairing your Voyager headset to the Voyager Base.

***As models are being updated and added to the series, your model may look slightly different but the procedure will be the same.***

Step 1 : Connect your Voyager Office Base to power. This base lights will turn on.

Step 2: Locate the 3-position POWER switch on the side of the speaker case. Turn your headset to the OFF position and place into the base for a minimum of 20 minutes for charging.

Step 3 : Put the Poly Voyager Base into pairing mode by pressing the button on the back in for 2 seconds. The LED lights will flash BLUE and RED when in pairing mode.

Step 4: Put the Voyager Headset into pairing mode by sliding and holding the headset POWER switch away from the off position. You will hear ‘PAIRING’ in the headset and the LED lights will flash BLUE and RED.

Step 5: In the headset you will hear ‘PAIRING SUCCESSFUL. BASE CONNECTED’

Your Poly Voyager Office Base and Voyager Headset should now be paired and ready for use!

We always recommend updating products to the latest firmware. Visit Poly Lens for the latest updates.

To Purchase Additional Voyager Office Bases and Compatible Headsets:

Installation of Poly Voyager Office Base

Choose below for a desk phone setup A, B, C or D and connect cables.

A) Desk phone with dedicated headset port

• Connect one end of the telephone interface cable to the back of the base
• IMPORTANT Cisco phones use configuration D on the bottom of the base. Most other phones use default configuration A.
• NOTE Use this setup if you are not using the HL10 lifter or EHS cable. In this configuration, press both the headset button on your desk phone and the call control button on the headset to answer or end calls.

B) Desk phone (standard)

• Disconnect the handset coil cord from the base of the desk phone and re-connect it to the telephone interface cable junction box
• NOTE Use this setup if you are not using the HL10 lifter or EHS cable and your desk phone does not have a dedicated headset port. In this configuration, manually remove the handset on your desk phone and press the call control button on the headset to answer or end calls.

C) Desk phone + EHS cable (sold separately)

• IMPORTANT Use configuration A on the bottom of the base, which works for most phones including Cisco phones.

D) Desk phone + HL10 lifter (sold separately)

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Voyager 4320 UC USB-C

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Poly Voyager 4320 UC In Depth Review + Mic Test VIDEO

Looks like Poly is at it again. They’ve been releasing a lot of new products here recently, and today, I’m going to introduce you to their latest new entry into their lineup. 

As you may know, Poly , formerly known as Plantronics, merged with Polycom. Polycom was more recognized as being a premier provider of audio and video conferencing products.

That product mix blends nicely with the products that Poly offers, and as a result, we’ve seen several new audio conferencing, video conferencing, and wireless Poly headsets come out.

In this blog, I’m going to introduce you to the new Poly Voyager 4320 Bluetooth wireless headset for computers and mobile devices, a great addition to their lineup of best Poly headsets . 

This new, budget friendly, Bluetooth wireless headset is positioned to replace the former model, the Voyager 4220 . Though I won’t be discussing the differences between them, I will go over the key features of the Voyager 4320, and along the way, provide you with a way for you to not only see it, but hear it, and see how well it does in noise cancellation and wireless range tests. 

I created a Youtube video where I do an overview, sound, and range test. Countless people prefer to watch video for their content consumption rather than having to read it. If you’re one of those people, I’ve got just the video for you.

Immediately below you’ll find my video review of the Voyager 4320 . Feel free to check it out, and don’t forget to hit that subscribe and/or like button if you feel the content is useful to you. Your comments are also greatly appreciated, and I do respond to comments too. 

If you’re still reading this, then let’s check out this new Poly Voyager 4320, and see what it’s all about.

First off, what comes in the box? 

When you open the box of the poly voyager 4320 here’s what you get: .

• A BT700 USB Dongle/Adapter 
• USB-C to USB-A cable 
• Cloth bag (for transport) 
• Instructions 
• Voyager 4320 headset 

What does the Voyager 4320 UC connect to? 

The Poly Voyager 4320 connects to a computer via USB, making it a convenient choice for those in need of flexible communication solutions. If you're seeking the best wireless headset for call center efficiency , this model is a solid option, featuring the new and improved Poly BT700 dongle that replaced the previous BT600 model . 

You can connect the 4320 to a desktop computer, or to a laptop. It also comes with a charge cable that’s USB-C to USB-A. The Voyager 4320 port is USB-C. 

You can also use the 4320 as a wired headset while it charges. This dual functionality is perfect for call center environments where uninterrupted calls are critical. It’s no surprise why the top-rated wireless call center headsets offer both wired and wireless modes .

During this use, the battery in the headset is being charged at the same time. That’s a feature you don’t see on a lot of headsets, no matter what the price point is. 

You can also connect the Poly Voyager 4320 to a mobile device via Bluetooth. The 4320 uses the latest version of Bluetooth which is version 5.2. While connected to a mobile device, you can simultaneously be connected to a computer.

The audio will automatically switch between the two. In my tests, there was a short, 2-3 second delay between the time I paused the audio on my mobile phone and when the audio on my computer was directed to the headset. Though noticeable, this delay wasn’t a big deal. 

How about that Microphone? 

This might be one of the real strong points of the Poly Voyager 4320, one of the standout features among high-quality Poly headsets . It not only picked up my voice well, but it did a superb job of reducing, maybe nearly fully eliminating, unwanted background noise. 

I put the microphone to the test in a couple of ways. First, I played some typical office sounds (people typing, talking etc), to see how well it removed that office sound.

Secondly, I did the dreaded, though Headset Advisor traditional, blender test. This is a test where I place a full size blender about an arm length away from me, and I turn it on high. It normally elevates the decibels to around 82 or more. Noisy and very distracting for sure.

In both cases, the Poly Voyager 4320 performed great. Whether office noise or a full on blender, you could still hear my voice loud and clear with little to no evidence of noise going on around me.

This is very impressive, especially for a budget oriented wireless headset. Two thumbs up to Poly for doing a great job on the 4320 microphone. If you’re interested, the technology behind this microphone is referred to as Acoustic Fence. 

While on the subject of the microphone, it has a mute button that’s located on the microphone boom arm. It’s not uncommon for people to have difficulty in finding the mute button on their headset. With the Voyager 4320, Poly has helped to make that problem go away by putting the mute button in a place that makes it easier to find. 

The microphone boom arm is highly flexible, allowing you to position it for optimal sound. This adjustability is a must-have feature in any high-performing call center wireless headset to ensure crystal-clear communication during calls .

Surprisingly, some headsets have a microphone boom that’s rigid, and has little to no flex. Generally, that’s a bad design because having the microphone in the right location plays a large role in how good, or how bad you might sound. Having adjustments is important, not only for headbands and ear speakers, but microphones too. 

Lastly, the Voyager 4320 gives you the option to wear the headset with the microphone placed on the right or the left side. People do have a preference which side they wear the microphone, and not headsets give you the choice. 

What variants are available? 

First, you can get this in a mono or duo (single ear, or double ear) version, just like many other professional Poly headsets designed for versatile work environments. You can also get it in three configurations: 

• The UC variant, which is the model I test and comes with the USB dongle 2. You can add a charging base, for easier recharging 
• You can get an optional accessory called the office, that allows you to use your Voyager 4320 with a desk phone. 

As you can see, there are several ways you can use the 4320. You can connect it to a mobile phone, to a computer or with the office accessory, you can connect it to a desk phone. Not bad at all for a budget-oriented wireless headset, especially if you’re searching for the most affordable wireless headset for call centers that still delivers high-quality sound and reliability .

Is it heavy? 

Anyone asking about the weight of a headset is really asking whether or not it’s comfortable. The Poly Voyager 4320 weighs 5.71 ounces. Putting this into perspective, here are a few things that weigh about 6 ounces: 

• 6 writing pencils 
• 3 tennis balls 
• 12 tablespoons of water 
• Half of a deck of cards 
• One pad of checks 

As you can see, the Voyager 4320 isn’t heavy. In fact, by double ear headset standards, it would be put into the light category. That’s a great starting point when comfort is at the center of conversation. 

The Voyager 4320 has a padded headband for added comfort. Anyone who’s worn a headset over the head can appreciate having a little padding where the band meets the top of your head. Padding helps to minimize headset fatigue, which can occur when wearing a headset for extended periods of time. 

Lastly the 4320 has nicely padded ear cushions. They’re large enough to cover most of your ear, and enough padding to give you the comfort you need for long wearing periods. 

On a personal note, I have to say that the 4320 felt light on my head when I was wearing it. My sense is it would be comfortable for longer periods of time for sure. 

How much battery life does the 4320 offer? 

Battery life is always a good thing to know about when shopping for a new wireless headset. This is truly one of those cases where more is better. 

In the case of the Poly Voyager 4320, you get a whopping 24 hours of talk time, and up to 47 hours of listening time. I have to say that this is impressive for any headset let alone one that’s in this price range. 

• Battery recharges in 1.6 hours 
• 10 hours of listening time after 15 minutes on the charger.
• Standby is up to 50 days 

Whether you’re working in a business setting, or traveling with a mix of business and personal use, the Poly Voyager 4320 battery will provide you with plenty of juice to get the job done. 

What can I expect to receive for wireless talk range? 

Wireless talk range does vary from model to model, and brand to brand. That said, we here at Headset Advisor have a general rule of thumb when it comes to wireless talk range. Simply put, take what the manufacturer says, and divide it in half. There are times where this rule doesn’t hold up fully. But, in most cases, it proves to be about right. 

In the case of the Poly Voyager 4320, it’s stated to give you up to 164 feet of wireless talk range. Well, we put that to the test, and once again, our rule of thumb prevailed. 

In our test the audio began to fail near the 80 foot mark . What can you expect to receive? I’d say somewhere in the 80 range. This could vary somewhat by the number and type of obstructions between the headset and the device it’s connected to. The more obstacles, the weaker the signal. The weaker the signal, the less wireless range. 

If you’d like to see the wireless range test I did, or the sound test, make sure to check out my video to see and hear for yourself. 

Other points of interest about the Voyager 4320 

- It has a suggested selling price of $209.95 

- It comes with a 2-year warranty 

- The ear cushions can rotate to lay flat for easier transporting 

- It comes with SoundGuard Digital hearing protection 

- Headset controls include: Volume up/down, Answer/End, Mute, Power On/Off/Pairing 

- Has a built-in busy light ( 2 LED’s on ear speakers) 

- Works with Poly Hub software for customizing functionality 

Final thoughts 

This is an impressive wireless headset especially for the price. It’s considered to be a budget friendly product, and to that end, Poly hit the mark.

The Voyager 4320 is a lightweight, comfortable, great sounding headset even when listening to music. It has surprisingly good low end sound for a nice music listening experience, but also does well for voice volume and clarity too. 

The battery is exceptional really, and if music is your thing, that short 15 minute charge for 10 hours of listening is great. 

The noise cancelling is well above what you’d expect in a budget headset, and even puts to shame models that cost much more. 

Being able to use the headset as a wired version while charging is a nice benefit too. I look at that as frosting on the cake. Having this capability is more than another feature Poly can put on their datasheet. Instead, it’s a really useful feature that can help you to complete a call if your battery decides to give out in the middle of your call. 

All things considered, I’m a fan of the new Poly Voyager 4320, and if you give this model a try, I have a feeling you’ll be a fan right along with me.

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Voyager 4300 UC Series

Bluetooth® office headset.

Escape the desk—up to 50 m/164 ft of wireless freedom

The only headset you need—at home and in the office

Stay connected to all your devices

Engineered for Intel® Evo™ laptops

Cut wires. Cut costs.

Pro-quality audio in an affordable bluetooth® headset, escape your desk.

Up to 50 meters/164 feet of Bluetooth® wireless range with included BT700 USB adapter.

No one likes to be tied down

Move easily between the home and the office with the portable design and travel pouch. 

Choose your own adventure

Multiple device connections: PC, mobile, desk phone 1 . And if you need more charge just plug it in and use as a corded headset.

It’s your call

Choose what to hear and how you wear it - stereo and mono options with SoundGuard DIGITAL for your acoustic protection.

Feature focus

Learn about the features of the Voyager 4300 UC Series

All in one - wireless and corded

Wireless headset with a corded mode. Enjoy wireless freedom with the option to plug in and use as a corded headset if needed.

Superior noise canceling

Callers hear only you with the flexible noise canceling boom with dual microphone Acoustic Fence technology.

Worry free mute

Stay in control of your mute status – with easy to access mute button on microphone boom and dynamic mute alert that tells you if you speak while muted.

Multi connectivity

Simultaneously connects to PC/Mac and mobile. Also connects to desk phone (via Voyager Office base accessory – sold separately).

Portable design

Use at home and in the office with its fold flat hi-fi stereo and monaural designs and travel pouch.

Comfortable fit

Stay comfortable all day with adjustable padded headband and improved memory foam ear cushions.

On-call indicator

Let’s others around you know when you’re on a call to keep you distraction free.

Desktop charging stand​

Keep your headset fully charged using a desktop charging stand

INTEL® EVO™ Featured accessory

Intel® Evo™ Bluetooth accessory compliant, for a simple, reliable and high-quality wireless audio experience direct to an Intel Evo laptop.

We work everywhere you do

Voyager 4300 uc series is compatible with leading collaboration platforms., certified for microsoft teams, certified for zoom, certified to work with google meet.

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Poly Lens software

Empower IT with intelligent insights, scalable management, and end users with personal device control.

• /content/dam/sites/worldwide/poly/headsets/voyager-focus-2/new/mobile/VCS-Mobile–[email protected] | @+md => /content/dam/sites/worldwide/poly/headsets/voyager-focus-2/new/VCS-Desktop–[email protected] | @+lg => /content/dam/sites/worldwide/poly/headsets/voyager-focus-2/new/VCS-Desktop–[email protected]">
• /content/dam/sites/worldwide/poly/headsets/voyager-focus-2/new/mobile/VCS-Mobile–[email protected] | @+md => /content/dam/sites/worldwide/poly/headsets/voyager-focus-2/new/VCS-Desktop–[email protected] | @+lg => /content/dam/sites/worldwide/poly/headsets/voyager-focus-2/new/VCS-Desktop–[email protected]">

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Compare Bluetooth® headsets

Connectivity, wireless range, professionals who prefer the freedom of hands-free calls all day at home or in the office, standard and microsoft teams certified versions, pc/mac via bluetooth® or bt700 usb-a or usb-c adapter; mobile phone via bluetooth 5.2; desk phone via voyager office base with telephone interface cable (sold separately), flexible noise canceling boom with dual microphone acoustic fence technology, up to 24 hours; headset can also be used as a corded headset via usb cable, up to 50 m/164 ft, voyager focus 2, professionals on calls all day in noisy home or office environments, looking for a premium solution, pc/mac via bluetooth® or bt700 usb-a or usb-c adapter; mobile phone via bluetooth 5.1; desk phone via voyager office base with telephone interface cable (sold separately), acoustic fence technology with four mics—meets microsoft open office premium microphone specification, up to 25 hours talk time. extend battery life by using it corded, with audio over usb mode., explore all bluetooth® headsets.

Poly Voyager Surround Series

Stereo bluetooth headsets.

• Adaptive ANC and over-the-ear design
• 6 boomless microphones for clear audio
• Up to 21 hours of talk time
• Intuitive touch controls for calls and music

Poly Voyager Free 60 Series

True wireless bluetooth earbuds.

• Legendary Poly audio for clear calls 
• Immersive music listening
• Easily configure and control your earbuds 
• Certified for top virtual meeting providers

Poly Voyager Focus Series

Stereo bluetooth headset.

• Work wherever—our best noise reduction yet
• Legendary Poly audio for calls and music
• Ultra-comfortable headband
• Active Noise Canceling (ANC)

Poly Voyager Free 20

True wireless bluetooth® earbuds.

• Hybrid adaptive Active Noise Canceling (ANC) 
• Three noise-canceling microphones in each earbud 
• Powerful 10 mm speakers 
• Two color options with 4 ear tip sizes

Poly Voyager 5200 Series

Mono bluetooth headset.

• Work from wherever you want
• Leave unwanted noise behind
• Connect seamlessly with Bluetooth®
• All-day comfort

Poly Voyager 4300 UC Series

Bluetooth office headset.

• Up to 50 m/164 ft of wireless freedom
• Comfortable, adjustable, padded headband
• Acoustic Fence™ technology
• Mono and stereo wearing styles

Voyager 4300 UC Series datasheet

Learn about the features, benefits, and technical specifications of the Voyager 4300 UC Series.

Footnotes and disclaimers

Desk phone connection with Voyager Office base, sold separately

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Plantronics Voyager 4320 UC manual

Plantronics Voyager 4320 UC

Voyager 4300 uc series, bluetooth headset.

View the manual for the Plantronics Voyager 4320 UC here, for free. This manual comes under the category headset and has been rated by 1 people with an average of a 7.8. This manual is available in the following languages: English. Do you have a question about the Plantronics Voyager 4320 UC or do you need help?  Ask your question here

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Question and answer

How long does battery last on a full charge? Headset is for work, Should I plug in whenever I'm off work so it's always charged and ready?

Plantronics Voyager 4320 UC specifications

Below you will find the product specifications and the manual specifications of the Plantronics Voyager 4320 UC.

The Plantronics Voyager 4320 UC is a headset specifically designed for use in professional settings. It offers reliable and clear audio for phone calls and video conferences. The headset features a lightweight and comfortable design, making it suitable for extended periods of use. The Voyager 4320 UC is equipped with noise-canceling technology, allowing users to focus on conversations without being distracted by background noise. The headset also has a flexible microphone boom, which can be adjusted to the optimal position for clear and crisp voice transmission. This headset is compatible with various devices, including laptops, smartphones, and tablets. It can connect wirelessly via Bluetooth, providing convenience and freedom of movement during use. Additionally, the Voyager 4320 UC offers up to 12 hours of talk time, ensuring sufficient battery life for a full day of work. Furthermore, the headset supports unified communications (UC) platforms, allowing for seamless integration with collaboration tools and software. Whether it's Microsoft Teams, Zoom, or other UC platforms, the Voyager 4320 UC ensures compatibility to enhance productivity in the workplace. With its professional design, reliable audio quality, and compatibility, the Plantronics Voyager 4320 UC is a suitable headset for individuals seeking a reliable and versatile communication solution in a professional environment.

Frequently Asked Questions

Can't find the answer to your question in the manual? You may find the answer to your question in the FAQs about the Plantronics Voyager 4320 UC below.

Can I make hands-free calls with my headset?

The newer headset generally have a small microphone built in which allows for calling.

What is noise cancelling?

Noise cancelling ensures that ambient noise is reduced.

When is my volume too loud?

A volume above 80 decibels can be harmful to hearing. When the volume exceeds 120 decibels, direct damage can even occur. The chance of hearing damage depends on the listening frequency and duration.

How do I connect my Plantronics Voyager 4320 UC to my computer or mobile device?

First, make sure your headset is charged. Then, turn on the headset and enable Bluetooth on your device. Put the headset in pairing mode by pressing and holding the power button until the LED indicator starts flashing blue and red. On your device, search for Bluetooth devices and select "Plantronics Voyager 4320 UC" to complete the pairing process.

Can I adjust the volume of my calls using the headset?

Absolutely! The volume controls are conveniently located on the right ear cup of the headset. Simply rotate the outer ring clockwise to increase the volume or counterclockwise to decrease it. Adjust the volume to your preferred level during a call.

How do I answer or end a call using the headset?

To answer an incoming call, simply tap the call control button located on the right ear cup of the headset. It has a phone icon on it. To end a call, tap the same button again. The call control button provides easy and quick access to managing your calls without needing to touch your device.

How can I mute the microphone during a call?

There is a dedicated mute button on the right ear cup of the headset, clearly marked with a microphone icon. To mute or unmute the microphone, simply press this button. When the microphone is muted, the LED indicator on the headset will turn solid red, and it will turn off when unmuted.

Is it possible to customize the settings of my Plantronics Voyager 4320 UC headset?

Certainly! You can take advantage of the Plantronics Hub software to customize various settings. After installing the software on your computer, you can adjust headset features such as mute options, update firmware, manage connected devices, and more. Explore the options available within the Plantronics Hub to personalize your headset experience.

Is the manual of the Plantronics Voyager 4320 UC available in English?

Yes, the manual of the Plantronics Voyager 4320 UC is available in English .

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Poly Voyager 4320 UC Wireless Bluetooth Headset with Noise-Canceling Mic - Microsoft Teams Certified

Sustainability features.

This product has sustainability features recognized by trusted certifications.

Manufactured on farms or in facilities that protect the rights and/or health of workers.

TCO Certified identifies IT products with lower environmental and climate impact, safer chemicals, and circular design which reduces e-waste. Criteria for social responsibility are also included to reduce the risk of human rights violations, child labor, and health and safety issues for workers in the supply chain. To ensure that all criteria are being met, independent verification organizations spend more than 20,000 hours on product testing and supply chain assessments each year. The organization behind TCO Certified is TCO Development.

Learn more about this certification

Manufactured using processes that reduce the risk of negative environmental impact.

Conserves energy compared to similar products.

Made with chemicals safer for human health and the environment.

2023 Version (USB-C & USB-A)

Headset + Charge Stand

Headset + Charge Stand, Teams Version

Headset, Teams Version

About this item

• CLEAR AUDIO QUALITY: Noise-canceling dual mic with Acoustic Fence technology in a flexible boom microphone blocks out background noise so callers hear only you; plus, pinch-to-mute button on mic boom lets you quickly silence your mic, while dynamic mute alert lets you know you’re muted.
• CONNECTIVITY & MOBILITY: Wirelessly connect to a computer and move freely throughout your home or office with up to a 164 ft (50 m) range with the included BT700 USB-A Bluetooth adapter, and/or connect to a mobile phone using Bluetooth 5.2.
• LONG-LIFE BATTERY: Up to a full 24 hours of wireless talk time lets you stay productive all day, call after call; plus, extend your Bluetooth headset’s battery life and talk time even further with the included desktop charging stand or use corded USB headset mode for audio over USB.
• COMFORTABLE: Over-the-head stereo headset with passive noise isolation, adjustable padded headband, and memory foam ear cushions let you easily multi-task and comfortably stay in the zone.
• DESIGNED FOR HYBRID WORKING: Portable design and included travel pouch let you stay productive at home, in the office, or both, while a dedicated Microsoft Teams button provides instant access to the Teams app for easy collaboration and communication, plus integration with Zoom and other platforms.

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In 1969, Neil Armstrong and Buzz Aldrin, along with their team at NASA were on a mission… to the moon. And they took our headsets with them. That was more than 50 years ago, and since then we have continued to enable seamless work from anywhere.

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• Headset, BT700 USB-A adapter, charging cable, desktop charging stand, and carrying case for easy storage and portability

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Customer Review: Amazing Audio for Music and Talking…

Sean McGill

Customer Review: Sound and reach and comfort...

Is it Flimsy? Sturdy? Freedom to Move around? Phone Connect?

Chire Troutman

Honest Review 2024! After using it for a year!

Customer Review: Great battery time!

Poly Voyager 4300 Product Feature Video

Plantronics

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Free yourself from your desk with the Voyager 4320 UC Bluetooth over-the-head stereo headset—perfect for professionals who need to connect and stay productive at the office, home, or both. Engineered for Intel Evo Laptops*, the Voyager 4320 Bluetooth headset lets you connect to your PC/Mac and move freely throughout your home or office up to a 164 feet (50 meters) range with the included BT700 USB-A Bluetooth adapter and/or connect to a mobile phone using Bluetooth 5.2. You can even use your headset corded using audio-over-USB mode. Keep your headset fully charged at all times using the included desktop charging stand or extend your productivity even further with the optional Voyager Office Base (sold separately), which lets you connect to your office desk phone and computer. And, with up to 24 hours of talk time, adjustable padded headband, and memory foam ear cushions, the Voyager 4320 UC headset lets you comfortably talk and multi-task all day. Enjoy clear audio quality on every call with a noise-canceling, dual microphone with Acoustic Fence technology that blocks out unwanted background noise, so callers hear you—not your surroundings. This Voyager 4320 UC Microsoft Teams certified headset also features a dedicated Microsoft Teams button for instant access to the Teams app, as well as integration with Zoom, and other platforms for trouble-free online meetings and collaboration. What’s more, clear dual LED indicators let others know at a glance when you’re on a call so you stay in the zone.  *Intel, the Intel logo, and Intel Evo are trademarks of Intel Corporation or its subsidiaries. Intel technologies may require enabled hardware, software or operating system support.

Customer reviews

• 5 star 4 star 3 star 2 star 1 star 5 star 63% 12% 7% 6% 12% 63%
• 5 star 4 star 3 star 2 star 1 star 4 star 63% 12% 7% 6% 12% 12%
• 5 star 4 star 3 star 2 star 1 star 3 star 63% 12% 7% 6% 12% 7%
• 5 star 4 star 3 star 2 star 1 star 2 star 63% 12% 7% 6% 12% 6%
• 5 star 4 star 3 star 2 star 1 star 1 star 63% 12% 7% 6% 12% 12%

Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.

To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.

Customers say

Customers like the quality and ease of setup of the headphones. They mention they're excellent, easy to pair, and comfortable. Some are happy with the battery life and comfort. However, some customers have reported connectivity issues and dislike the value for money. Opinions are mixed on the sound quality and functionality.

AI-generated from the text of customer reviews

Customers are satisfied with the quality of the headphones. They mention they have a good range and sound. Some say the mic is nice and crisp, and the pairing is very easy. Overall, customers are happy with the product's quality.

"...as a gaming headset, and it continues to impress with its durable build and consistent performance over the year...." Read more

"This seems to be a nicely built unit but for whatever reason, this has the same issues I have had with other cordless headsets... I can not be heard..." Read more

" Nice headset , and it cancels noise well. The quality of the connection is great. Battery life is outstanding...." Read more

"...Very good overall sound quality. Very sturdy build quality ...." Read more

Customers find the headphones easy to setup. They mention the Bluetooth is easy to configure and the volume controls on the headphones work. Some also say the pairing is very easy.

"...This thing just works - it paired instantly , sound quality is incredible, really comfortable on my head, and the charging stand is a nice addition..." Read more

"...Was basically plug-n-play to set up . I am on calls 6-10 hours a day and I've never had an issue with the battery...." Read more

"...I can hear fine, just not heard. It is frustrating as crap ... I have tried several brands, different priced headsets. None of them work...." Read more

"...Let me start by saying is generally great, easy to setup , connects to my cell or my computer...." Read more

Customers like the battery life of the headphones. They mention it's great.

"...I got this on prime day for a good deal though. Love the battery life I can make it through a day or two without charging...." Read more

"...love these, they report very good sound quality and the batteries last a looooong time !" Read more

"I like the headset but.... two after 2 months the charge base stopped working ...." Read more

"...The quality of the connection is great. Battery life is outstanding . It's just a bit tight, my ears hurt after use a bit...." Read more

Customers like the comfort of the headphones. They mention they're very soft on their ears and don't cause pain. Some appreciate the retractable mic and super soft padding on the earphones themselves.

"...works - it paired instantly, sound quality is incredible, really comfortable on my head , and the charging stand is a nice addition to my desk...." Read more

"...is an excellent investment for anyone looking for a versatile, comfortable , and high-quality audio experience for professional and personal use." Read more

"...I love these. They are comfortable and the dock it convenient. The sound is beyond great and the battery life is good too." Read more

"These headphones are very soft on my ears and don’t give me the pain that other headphones do after wearing them for a while...." Read more

Customers have mixed opinions about the sound quality of the headphones. Some mention the sound is great, the noise cancelling is excellent, and the microphone is nice and crisp. Others say they could not hear their background noise, had audio issues primarily with the microphone, and the mute doesn't work.

"...This thing just works - it paired instantly, sound quality is incredible , really comfortable on my head, and the charging stand is a nice addition..." Read more

"...The sound clarity this headset provides is exceptional , significantly improving my ability to understand callers, which has been invaluable for both..." Read more

"...same issues I have had with other cordless headsets... I can not be heard on the other end . I can hear fine, just not heard...." Read more

"...But other than that I think the sound cancellation works well , sometimes im in a meeting and running my espresso machine and other listeners can't..." Read more

Customers have mixed opinions about the functionality of the headphones. Some mention it's amazing while it works, works great with Teams and Zoom, and has a durable build. Others say it doesn't work, only works for a month, and the USB Bluetooth dongle stopped working.

"...4320 UC headset is an excellent investment for anyone looking for a versatile , comfortable, and high-quality audio experience for professional and..." Read more

"... One side just stopped working and I have tried to get a replacement for over 2 months, I keep calling every week only to get the runaround...." Read more

" Worked fine , problems with breaking plastic expandable earpiece to main frame, had to use silicone to keep it from breaking apart...." Read more

"...3 months after I purchased this headset the USB Bluetooth dongle stopped working , rendering the headset useless...." Read more

Customers are dissatisfied with the connectivity of the headphones. They mention it won't stay connected on calls and constantly cuts out. Some customers also say it disconnects like 20 times a day and needs a long time to connect fully to their computers.

"...One thing I will say is this seems like it needs a long time to connect fully to your computer and if you switch it on and immediately answer a call..." Read more

"...with a client and all of sudden I hear a voice pop up "... disconnected ."..." Read more

"... No fussing or connectivity issues ." Read more

"Ive had a few issues with it connecting but it may be software or user error. I love these. They are comfortable and the dock it convenient...." Read more

Customers are dissatisfied with the value for money of the headphones. They mention the headset is useless and disappointing.

"...headset the USB Bluetooth dongle stopped working, rendering the headset useless ...." Read more

"... Not worth the money if it only lasts a year.." Read more

"...which was a great headset, but this Voyager 4300 UC is cheap garbage in every aspect ...." Read more

"This product was not worth the money . The mute button went out after 2 weeks and there is no way to fix it...." Read more

Reviews with images

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Voyager 4320 low mic volume on phone calls

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‎04-22-2024 11:53 PM - edited ‎04-23-2024 01:41 AM

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Poly Voyager 4320 UC Review

Poly Voyager 4320 UC Review – Poly, formerly Polycom, a part of Plantronics, is an American multinational corporation that makes video, voice & content collaboration and communication technology. Polycom was co-founded in 1990 by Brian Hinman and Jeffrey Rodman. Plantronics bought Polycom in 2018 and they changed the name to Poly the following year. 

To say the pandemic has changed the way we live would be an understatement. It is now well-acknowledged that your physical presence at work is no longer correlated to your productivity. Ergo, working from home is the norm at present day. And, almost everyone needs to have a good pair of headphones for your ubiquitous virtual meetings.

Poly just recently released their latest Poly Voyager 4320 UC headset and we’re about to find out if it’s any good.

Who is it for?

This Poly Voyager 4320 UC headset is designed for professionals who prefer the freedom of hands-free calls all day at home or in the office that are looking for connection to desk phones.

What’s in the box?

• Poly Voyager 4320 UC headset
• BT700 USB adapter
• Charge stand
• 1.5 metre USB-C charging cable

Any cool features?

• Noise-canceling dual-mic with Acoustic Fence technology
• Acoustic hearing protection with SoundGuard Digital
• Designed for portability: use at home and in the office
• Comfortable, adjustable padded headband
• Mono & stereo wearing styles

What are the benefits of using this headset?

• You can walk and talk with ease with up to 50 meters of Bluetooth wireless range (with included BT700 USB adapter)
• With one headset, you can choose your device – PC/Mac and mobile phone connection options with UC versions
• You can connect to multiple devices – desk phone, PC/Mac and mobile phone connection options with Office base (sold separately)
• You can extend the battery life of your headset by using it corded, with audio over USB mode
• You can stay productive with up to a full 24 hours of wireless talk time

Is it easy to pair?

Yes, the pairing process is super simple. There are two ways to pair the headset. 

First is through the included Bluetooth adapter (BT700). Before plugging the adapter to your computer, you will need to download the Poly Lens desktop app. This app allows you to customise the headset according to your needs. 

Second is through the Bluetooth pairing to mobile devices. Just put your headset in pairing mode by sliding and holding the power button until you hear “pairing” and the headset will flash red and blue. And, make sure you turn on your Bluetooth to scan and pair the device. That’s it.

How’s the basic controls?

The controls are intuitive as they are pretty self-explanatory. 

There are a few buttons on the right side of the headset such as: 

• Power on/off button
• Adjust volume (up and down)
• Call button (conveniently placed in the centre of the cup)

How’s the sound quality?

The sound quality is something that I really like from this headset, it’s crisp and clear. It almost resembles high-priced headphones, the lows and mids are perfectly balanced. I’ve been using it to listen to music and it’s been enjoyable. For virtual meetings, there is no complaint at all. The sound quality is sublime. It is that good. Plus, it’s quite comfortable for long usage too. It doesn’t feel too tight on my head at all. 

How’s the battery?

The battery life is great too. It has a 350 mAh Lithium-ion battery with talk time up to 24 hours (with online indicator off) or up to 18 hours (with online indicator on). 

To fully recharge it, it will take 1.6 hours. Alternatively, you can fast charge via USB-C port in just 15 minutes to get up to 10 hours listening time. And, standby time is up to 50 days.

Technical Specifications

Connects To:

• Desk phone (via telephone interface cable)
• Computer (via USB-A or USB-C cable) 
• Mobile (via Bluetooth)
• Bluetooth v5.2
• Multipoint connectivity, headset connect to two devices at the same time, remembers up to 8 devices
• Supported Bluetooth profiles (A2DP, AVRCP, HSP, HFP)
• Range: Up to 91 metres

Wired:  Connect to PC via included USB-C cable (1.5 m) with audio over USB mode

• Battery Capacity: 350 mAH
• Battery Type: Lithium ion
• Talk time: Up to 24 hours (online indicator off)** / Up to 18 hours (online indicator on, default setting)
• Listening time: up to 47 hours
• Charge time: 1.6 hours for a full charge
• Fast Charge: up to 10 hours listening time after 15 mins of charge
• Standby time: up to 50 days

Receive Frequency Response:  Dynamic EQ optimized for PC wideband voice telephony up to 7 kHz or for multimedia 20 Hz to 20 kHz

Hearing Protection:  SoundGuard DIGITAL: G616 support limits the level to 102 dBSPL; Time-weighted average prevents average daily noise exposure from exceeding 85dBA***

Microphone & Technology:

• Flexible noise canceling boom with dual microphone Acoustic Fence technology
• Easy access mute button on microphone boom

Headset Controls & Lights:

• Call answer/end, mute, volume +/-, power ON/OFF/PAIRING
• Online Indicator – Two LED indicators on speaker housing shows in a call status 

Headset Base Controls:

• Voyager 4300 UC Series with Charge stand: Desk charger only
• Voyager Office base*: Desk phone, Softphone selector button. Microsoft Teams button (Microsoft Teams version only)

Headset Weight:  162 grams

Manageability:

• Cloud: Poly Lens service (some solutions sold separately)
• Local (Windows/Mac): Poly Lens Desktop App CERTIFICATION
• Microsoft Teams (Teams version only)

Warranty:  2-year limited warranty included

**Requires setting change via Poly Lens or Plantronics Hub

***Requires Poly Lens Desktop App to enable SoundGuard DIGITAL features

Should you get one?

Yes, absolutely. If you are in the market for a headset, you should consider this Poly Voyager 4320 UC headset. Given its superb sound quality and great battery life, I would highly recommend it. 

You can get one at their website by contacting their sales department as pricing is not available at the website.

Disclosure: Poly Voyager 4320 UC review sample was supplied for reviewing

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Plantronics Poly Voyager 4320 UC Bluetooth Wireless Headset - Black

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• On Ear Headset
• Bluetooth Wireless

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