bluetooth pairing plantronics voyager focus

Plantronics Voyager Focus UC B825-M manual

manual Plantronics Voyager Focus UC B825-M

Voyager Focus UC

View the manual for the Plantronics Voyager Focus UC B825-M here, for free. This manual comes under the category headphones and has been rated by 9 people with an average of a 8. This manual is available in the following languages: English. Do you have a question about the Plantronics Voyager Focus UC B825-M or do you need help?  Ask your question here

• Charge stand*
• USB Bluetooth adapter
• Connect to PC
• Configure USB adapter
• Pair to mobile device
• Pair USB adapter again
• Wear on the right or left
• Charge your headset
• Check headset battery status
• Load software
• Answer or end a call
• Call back last call (smartphone)
• Voice dial (smartphone)
• Mute/unmute
• Mute on reminder*
• Play or pause music
• Track selection
• Reset sensors
• Disable sensors
• DeepSleep Mode
• Answer calls from a second device
• Change language
• Update firmware
• Accessories
• Troubleshoot

Do you have a question about the Plantronics and is the answer not in the manual?

• Receive updates on solutions
• Get answers to your question

Question and answer

I cannot hear the conversation partner - and vice versa / battery is fully charged - not set on mute what can I do now? Phone: 09721-911526

Can you turn off the "mute on/mute off" announcement? It is uncomfortably loud and always overlays the sound of the conversation partners.

"How do you answer calls with the headset please?"

how do I get the background noise to cancel out. No matter what setting, I can still here only the background noise within a call. My customers are complaining they can't hear me talk...

The Bluetooth USB adapter was missing in my packaging [I have the Plantronics B825-M headset]. Can I just order one (Plantronics BT600 Network Adapter) or ? a nd it will work? If so, how can I pair it my headset?

when i call someone or join a webex meeting, they can't hear me talk, however, I can hear them just fine using my headset

What is the difference between the B825-M and the B825

how do I pair my B825M with my new iPhone 12

How do I answer a call while away from my desk

the usb does not light up when I stick it in the laptop.. I have the voyager focus uc

The Plantronics Voyager Focus UC B825-M is a wireless headphone specifically designed for office and call center usage. With its binaural headset type, it provides a comfortable and immersive audio experience for the user. The headphone features a wireless receiver interface that connects via USB, allowing for a seamless connection to various devices. The wireless range of 45 meters ensures flexibility and freedom of movement within the office environment. Utilizing wireless connectivity technology, this headphone eliminates the need for tangled wires and provides a clutter-free workspace. The supraaural ear coupling design offers a secure fit and reduces ambient noise for enhanced audio quality. Weighing only 155 grams, it is lightweight and easy to wear for extended periods without causing discomfort. Equipped with a noise-canceling microphone, the Voyager Focus UC B825-M ensures clear communication by minimizing background noise. The microphone can also be easily muted when needed for privacy or convenience. The inclusion of Digital Signal Processing (DSP) technology further enhances the audio quality by optimizing voice and music performance. For added convenience, the headphone comes with a carrying case to protect and transport it safely. Additionally, a receiver is included, allowing for easy setup and use. The built-in battery provides a talk time of up to 12 hours, ensuring long-lasting performance throughout the workday. In summary, the Plantronics Voyager Focus UC B825-M is a professional-grade headphone designed for office and call center use. Its wireless functionality, noise-canceling capabilities, and comfortable design make it an ideal choice for those looking for reliable and high-quality audio communication.

Performance

Packaging content, ports & interfaces, weight & dimensions, other features, logistics data.

Can't find the answer to your question in the manual? You may find the answer to your question in the FAQs about the Plantronics Voyager Focus UC B825-M below.

When is my volume too loud?

A volume above 80 decibels can be harmful to hearing. When the volume exceeds 120 decibels, direct damage can even occur. The chance of hearing damage depends on the listening frequency and duration.

Can I make hands-free calls with my headphone?

The newer headphones generally have a small microphone built in which allows for calling.

What is noise cancelling?

Noise cancelling ensures that ambient noise is reduced.

What is bluetooth?

Bluetooth is a way of exchanging data wirelessly between electronic devices via radio waves. The distance between the two devices that exchange data can in most cases be no more than ten metres.

What is the weight of the Plantronics Voyager Focus UC B825-M?

The Plantronics Voyager Focus UC B825-M has a weight of 155 g.

How do I connect the Plantronics Voyager Focus UC B825-M to my computer or other devices?

To connect your headphones, simply activate the Bluetooth feature on your device and put the headphones in pairing mode by pressing and holding the power button until the LED flashes red and blue. Then, select the headphones from the list of available devices on your device's Bluetooth settings.

How can I control the volume on the headset?

Adjusting the volume is easy. Use the volume up and volume down buttons located on the right earcup of the headphones to increase or decrease the volume level according to your preference.

Is there a way to mute the microphone during a call?

Yes, you can mute the microphone by simply pressing the mute button located on the left earcup of the headphones. The LED on the mic boom will turn solid red to indicate that it is muted.

How long does the battery of the Voyager Focus UC B825-M last?

The headphones have a battery life of up to 12 hours of continuous use. However, please note that battery life may vary depending on usage and environmental conditions.

How can I answer or end a call using the headphones?

To answer an incoming call, simply press the call control button located on the right earcup of the headphones. Similarly, to end a call, press the same button again. It's that simple!

Does the Plantronics Voyager Focus UC B825-M have a wireless receiver interface?

Yes, the Plantronics Voyager Focus UC B825-M has a wireless receiver interface.

Does the Plantronics Voyager Focus UC B825-M have a carrying case?

Yes, the Plantronics Voyager Focus UC B825-M comes with a carrying case. This makes it convenient for users to carry and protect their headset when not in use.

Does the Plantronics Voyager Focus UC B825-M have a microphone mute feature?

Yes, the Plantronics Voyager Focus UC B825-M has a microphone mute feature. This allows users to easily mute their microphone during calls when they don't want to be heard.

Can the Plantronics Voyager Focus UC B825-M connect wirelessly?

Yes, the Plantronics Voyager Focus UC B825-M can connect wirelessly. This allows users to move around freely without being tethered to their device.

What is the recommended usage for the Plantronics Voyager Focus UC B825-M?

The Plantronics Voyager Focus UC B825-M is recommended for office and call center use. This means that it is designed to provide clear and high-quality audio for professional communication purposes.

Is the manual of the Plantronics Voyager Focus UC B825-M available in English?

Yes, the manual of the Plantronics Voyager Focus UC B825-M is available in English .

Is your question not listed? Ask your question here

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Plantronics Bluetooth Pairing Mode: A Step-by-Step Guide

Putting your Plantronics Bluetooth into pairing mode is a breeze! All you need is your Bluetooth device, and in a few simple steps, you’ll be ready to connect it to your phone, tablet, or computer. Just make sure your device is charged, and you’re good to go!

Step by Step Tutorial: Putting Your Plantronics Bluetooth in Pairing Mode

Before we dive into the steps, let’s quickly discuss what we’re about to do. Pairing mode is what allows your Bluetooth device to be discoverable by other devices. This is essential for establishing a connection.

Step 1: Turn on your Plantronics Bluetooth

Press and hold the power button until the light indicator turns on.

When you turn on your Plantronics Bluetooth, you might notice a light indicator. For most models, this light will flash blue and red when your device is in pairing mode. If it doesn’t, don’t worry! We’ll get there in the next step.

Step 2: Activate Pairing Mode

Hold the power button down for 5-6 seconds until the light indicator starts flashing blue and red.

After you’ve turned on your device, keep holding down the power button. You’ll know you’re in pairing mode when the light flashes blue and red. This is your device’s way of saying, “Hey, I’m ready to pair with something!”

Step 3: Keep the Device in Pairing Mode

Wait for your other device to discover your Plantronics Bluetooth.

Once your Bluetooth is in pairing mode, grab the device you want to pair it with. It could be your phone, laptop, or tablet. Go to the Bluetooth settings on that device, and it should find your Plantronics Bluetooth listed there.

After you’ve completed these steps, your Plantronics Bluetooth will pair with your device, and you’ll be ready for hands-free calling, listening to music, or whatever else you need your Bluetooth for!

Tips: Enhancing Your Pairing Experience

• Make sure your Plantronics Bluetooth is charged before you try to pair it.
• Keep the Bluetooth and the device you’re pairing it with close to each other.
• If your Bluetooth doesn’t go into pairing mode, try resetting it according to the user manual.
• Make sure your other device’s Bluetooth is on and in discovery mode.
• If you’ve previously paired your Plantronics Bluetooth with another device, it might connect to that device automatically. Be sure to disconnect from the other device if you want to pair with something new.

Frequently Asked Questions

How do i know if my plantronics bluetooth is in pairing mode.

Your Plantronics Bluetooth will have a light indicator that flashes blue and red when in pairing mode.

What do I do if my device doesn’t recognize my Plantronics Bluetooth?

Make sure your Bluetooth is in pairing mode and your other device’s Bluetooth is on and set to discoverable. Sometimes, turning off the Bluetooth on your device and then turning it back on can help.

Can I pair my Plantronics Bluetooth with multiple devices?

Yes, most Plantronics Bluetooth devices can remember multiple devices, but they can only be connected to one device at a time.

What should I do if my Plantronics Bluetooth won’t go into pairing mode?

Try resetting your Bluetooth device. The instruction manual that came with your device should have specific steps on how to do this.

How far away can my device be from my Plantronics Bluetooth and still maintain a connection?

Typically, Bluetooth devices work within a 10-meter (33-foot) range, but walls and other obstacles can affect this.

• Turn on your Plantronics Bluetooth
• Activate Pairing Mode
• Keep the Device in Pairing Mode

Pairing your Plantronics Bluetooth with your device shouldn’t be a headache. With these simple steps, you’ll have your Bluetooth device ready to go in no time. Whether you’re setting it up for the first time or reconnecting to a new device, the process is straightforward.

Remember to keep both devices close together for the best connection, make sure your Bluetooth is charged, and if you run into trouble, don’t hesitate to consult the user manual or get in touch with Plantronics support. Happy pairing, and enjoy the freedom of wireless connectivity with your Plantronics Bluetooth!

Matthew Burleigh has been writing tech tutorials since 2008. His writing has appeared on dozens of different websites and been read over 50 million times.

After receiving his Bachelor’s and Master’s degrees in Computer Science he spent several years working in IT management for small businesses. However, he now works full time writing content online and creating websites.

His main writing topics include iPhones, Microsoft Office, Google Apps, Android, and Photoshop, but he has also written about many other tech topics as well.

Read his full bio here.

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How Do I Pair And Use The Plantronics Voyager Focus?

Updated by Hayden Everly on May 6, 2024 1 Comment

Disclaimer : We do not carry the Plantronics Voyager Focus. Our knowledge is limited to the content of this article. You can also find it here on Amazon!

We also have newer Bluetooth office headsets available. Take a look!

Pairing t o a Cell Phone or Tablet

• Press and hold the pairing button on the headset towards the Bluetooth icon until you hear "Pairing" and the headset lights flash red/blue
• Go to the Bluetooth section on your phone or tablet (usually found in Settings) and search for new devices
• Select “PLT_Focus” from the Bluetooth list on your device. If necessary, enter four zeros (0000) for the passcode
• Once paired, you hear “Pairing successful” and the headset's lights stop flashing

Pairing to a Computer Via Bluetooth Dongle

• Insert Bluetooth dongle into a USB Port of your computer . It should automatically go into pairing mode. If it doesn't, use a pen or a paperclip to press and hold the tiny dimple button on the right side of your USB dongle until the light on the dongle flashes red/blue
• Pairing is usually automatic. If not, put the headset in pairing mode by pressing and holding the pairing button towards the Bluetooth icon until you hear "Pairing" and the headset lights flash red/blue
• When paired you will hear “Pairing Successful” in the headset
• You will need to go into the computer settings and set Plantronics BT600 as the default device to direct the computer sound to your headset.

NOTE: Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously; this includes the Bluetooth USB adapter.

• Volume up and down is on the side opposite of the microphone at the top
• Play, pause, and skip are on the same side in the center of the ear pad
• The power button is in the center of the side with the microphone. This is also the button you use to answer calls
• The pairing button is above the side with the microphone
• Your mute button is just above the microphone
• Your battery and headset usage indicator light is just below the power/call answer button

Basic Troubleshooting

Your best bet for issues with this headset is to have go into your phone or tablet's Bluetooth and "Forget" or "Remove" the Plantronics headset (or in the case of a Bluetooth dongle, unplug the dongle) then follow the instructions above to pair it again.

March 10, 2023

These steps worked for me. ——— Headset Answers replied: Glad it worked for you, Samuel!

What is Headset Answers?

This is the internal support database for Headsets.com . We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at [email protected] (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk .

Ready for a better headset?

Related Articles

Voyager Series Key Features and Tech Specs

How Do I Use A Bluetooth Headset With My Polycom Phone?

Polycom Phones And USB Dongles

Questions/comments?

• Plantronics Manuals
• POLYCOM Voyager Focus 2 Office
• User manual

Plantronics Poly Voyager Focus 2 Office - Bluetooth Headset System Manual

• User manual (19 pages)

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Hook up system

Position your base, base overview, accessories.

• What's in the box

Pair headset to base

Pair to mobile device, wear on the right or left, check headset battery status, update firmware, power on/off, adjust volume, make, answer, end calls, launch microsoft teams (teams model only), reset sensors, disable sensors, track selection, fast forward/rewind, voice assistant (smartphone feature), change your default line, online indicator, corded mode (audio over usb).

• Download manual
• 1 Hook up system
• 2.1 Position Your Base
• 3.1 Headset
• 3.2 Base overview
• 3.3 Accessories
• 4 What's in the box
• 5.1 Pair headset to base
• 5.2 Pair to mobile device
• 5.3 Pair mode
• 6.1 Wear on the right or left
• 6.3 Check headset battery status
• 7.1 Update firmware
• 8.1 Power on/off
• 8.2 Adjust volume
• 8.3 Make, answer, end calls
• 8.4 Launch Microsoft Teams (Teams model only)
• 8.5.1 Reset sensors
• 8.5.2 Disable sensors
• 9.1.1 Track selection
• 9.1.2 Fast forward/rewind
• 9.2 Voice assistant (smartphone feature)
• 9.4 Change your default line
• 9.5 Online indicator
• 9.6 Corded mode (audio over USB)
• 10.1 Headset
• 10.2 Desk phone
• 10.3 Softphone
• 11.1 References
• 11.2 Download manual

*Headset design/headset cradle may vary but function is the same.

NOTE Base configuration settings

Desk phone setup details

Choose a desk phone setup A, B, C or D and connect cables.

• Connect one end of the telephone interface cable to the back of the base

• Desk phone (standard)
• Disconnect the handset coil cord from the base of the desk phone and re-connect it tothe telephone interface cable junction box

The minimum recommended separation between the base and computer is 12 inches.

Incorrect position can cause noise and interference problems.

NOTE Headset cradle may vary, but function is the same.

NOTE **Functionality varies by application. May not function with web-based apps.

• Computer button
• Microsoft Teams button (Teams model only)
• Bluetooth LED
• Desk phone button
• Charging LED
• Handset lifter jack
• Telephone interface cable jack
• Bluetooth pairing button
• Desk phone listening volume
• Desk phone speaking volume
• Desk phone configuration switch

• Electronic hookswitch cable (EHS cable) Electronically and automatically answers/ends a desk phone call. Enables remote call control with your headset.
• HL10 lifter Automatically lifts handset and returns it to the cradle. Enables remote call control with your headset.

What's in the box

Your system has a base and compatible Bluetooth headset.

Your headset comes pre-paired to the base. To pair again:

• Activate Bluetooth on your phone and set it to search for new devices.
• iPhone Settings > Bluetooth > On*
• Android Settings > Bluetooth On > Scan for devices* NOTE *Menus may vary by device.
• Select "Poly VFOCUS2 Series." Once successfully paired, you hear "pairing successful" and the headset LEDs stop flashing. NOTE Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously; this includes the base.

Fit and charge

• To position the microphone on the right or left side, rotate the microphone boom up and over. Bend the boom so it is approximately 2 finger widths from the corner of your mouth. NOTE Your headset senses when you change the microphone boom from one side to the other and syncs the audio specific to each side.

Charge your headset by placing it in the base's cradle or by using a micro USB cable. The headset LEDs flash when charging. It takes approximately 2 hours to fully charge your headset. The LEDs turn off once charging is complete.

NOTE The micro USB cable plugs into a computer or wall charger's USB port.

Check your headset battery status

Load software

Customize your device behavior through advanced settings and options with Poly Lens App. Some softphones require the installation of Poly software to enable device call control (answer/end and mute) functionality. Download: poly.com/lens .

NOTE Device settings are also available in Plantronics Hub App.

Keep your firmware up-to-date to improve performance and add new features to your Poly device.

Update your firmware using your computer with Poly Lens App. Download at poly.com/ lens .

While updating firmware:

• Do not use your Poly device until the update is complete.
• Disconnect your Poly device from paired devices such as phones, tablets and computers.
• Do not start a second update from a second device.
• Do not stream media.
• Do not answer or place a call.

• Headset volume Fine-tune your headset volume by adjusting the headset's volume up (+) and down (-) controls.

• Base ringtone volume Adjust the base ringtone volume setting in Poly Lens Desktop App. This ringtone alerts you if you are not wearing your headset and a call comes in.

Adjust headset microphone volume (softphone) Place a test softphone call and adjust softphone volume and PC sound volume accordingly.

Make a call (computer or desk phone)

• Dial from your softphone or desk phone.

Answer or end a call To answer or end a call, choose:

Mute Mute your headset on an active call:

• Rotate your microphone boom and click it into the up position
• Take off your headset (requires active smart sensors). Put on your headset to unmute.

Hold a call To hold an active call or resume a held call:

Switch between calls (flash) To switch between calls:

• Computer or desk phone: Tap the corresponding Audio button on the base. The button flashes red when a call is on hold. NOTE Switching 2 desk phone calls can only be done from your desk phone.

• When the base's Teams button LED pulses purple, tap to join your meeting.
• When the base's Teams button LED is solid purple, tap to view your Teams notifications. NOTE Teams model and Teams desktop application required. Teams mobile application is not supported.

Use sensors

Smart sensors respond when you put on or take off your headset. Customize in Poly Lens App. Below describes default settings.

NOTE *Functionality varies by application. May not function with web-based apps.

You may need to reset the sensors if they are not working as expected.

There are two ways to reset the headset sensors. Choose:

• With your headset powered on, charge your headset on the charge stand for 10 seconds

You can disable your headset smart sensors 2 ways:

• Manage sensors in Poly Lens App

More Features

Play or pause audio.

Siri, Google Assistant ™ , Cortana Press and hold the Call button for 2 seconds to activate your smartphone's default voice assistant. Wait for the phone prompt to activate voice dialing, search, and other smartphone voice controls.

Active Noise Canceling (ANC) reduces external noise and enhances your music and sound quality.

Slide the ANC switch to choose:

• Low: recommended for office
• High: recommended for loud environments

Change the default outbound phone line/audio channel.

With the system idle, do one of the following:

• On your base, press the desired audio button for 4 seconds until it flashes 4 times.
• Download and open Poly Lens Desktop App on your computer, go to Device Name >Settings > General > Default Phone Line and choose the desired audio line.

Your headset LED illuminates red to inform others that you are on a call. Manage settings in Poly Lens App.

If your audio is cutting out during softphone calls, you may be experiencing Bluetooth density problems. Improve audio performance by using density-friendly corded mode.

• Disconnect your Bluetooth USB adapter from your computer
• Connect your headset directly to your computer with the provided 1.5 m USB cable
• Power off your headset to use density-friendly corded mode NOTE Your headset battery charges while in corded mode.

Troubleshooting

I can't hear a dial tone in the headset.

• Make sure your headset is charged.
• Make sure your headset is paired to base. See Pair headset to base.
• Make sure your desk phone is connected correctly to yourbase. See Desk phone setup details.

• If your base is connected to your handset port, manuallyremove the handset to hear a dial tone (if you do not have an EHS cable or HL10 lifter).
• Make sure your HL10 lifter is lifting the handset high enoughto operate the hookswitch; set to a higher setting if necessary.
• Adjust the headset's listening volume. See Adjust volume.
• If the volume is still too low, adjust the desk phone listeningvolume on the base. See Adjust volume.

Can I connect my headset to a mobile phone and the base at the same time? Yes, your headset remembers up to 8 devices, but connect to up to 2 devices at a time. That includes your base.

I hear static. Make sure there is at least 12 inches between your base and your computer, and 6 inches between your base and your telephone. If adjusting the distance doesn't help, your headset is going out of range, move closer to the base. See Position Your Base

The sound is distorted.

• Lower the desk phone speaking volume and/or desk phonelistening volume on the base. For most telephones the correct setting is position 2. See Adjust volume.
• If your desk phone has a volume control, lower until thedistortion disappears.
• If the distortion is still present, adjust the headset volumecontrol to lower the headset speaker volume. See Adjust volume.
• Make sure there is 12 inches between your base and yourcomputer, and 6 inches between your base and your telephone. See Position Your Base.

I hear echo in the headset.

• Lower the desk phone speaking volume and/or desk phone listening volume on the base. For most telephones the correct setting is position 2. See Adjust volume.
• If the audio level is too low in this position, increase theheadset volume. See Adjust volume.
• If your speaking volume is too low for your listener in thisposition, adjust the position of the headset to make sure the microphone is as close as possible to your mouth.

People I talk to can hear a buzz in background.

• Move the base further away from your phone. See Position the Your Base.
• If the base power supply is plugged into a power strip, plug itinto the wall directly.

I can't activate Siri or Google Now on my headset.

Your smartphone's default voice assistant is a mobile-only feature and is not active when your headset is in range of your base.

• Ensure that your headset is out of base range
• Ensure that the headset is paired to your smartphone
• See Voice assistant

The handset lifter is installed but does not lift the handset. Be sure the handset lifter power cord is firmly pushed into the handset lifter jack on the base.

When I dial from my softphone application, nothing happens.

• Ensure your headset is charged.
• Ensure your headset is paired to the base. See Pair headset to base.
• Ensure that Poly Lens Desktop App is installed. Download: poly.com/lens .
• If Poly Lens Desktop App is not installed and you do not havea compatible softphone, you must first press the base's Audio button and then use the softphone interface to place/ answer/end calls.
• Ensure that the headset is the default sound device by goingto your Sound Control Panel (Windows) or your Sound System Preferences (Mac).
• Restart your computer.

Speaking and/or listening volume is too low or too high.

• Adjust headset listening volume with volume button.
• Adjust listening/speaking volumes in the computer's soundcontrol panel/system preferences.
• Adjust listening/speaking volumes in the softphoneapplication.

The sound is distorted or I hear an echo in the headset.

• Reduce speaking and/or listening volume on the computerusing your softphone application.
• Point microphone towards your chin.
• If the distortion is still present, lower the volume on the headset.

I can no longer hear any audio through my PC Speakers.

For Windows 10 and Windows 8 systems

• Go to Start > Control Panel > Sounds and Audio Devices >Audio > Sound Playback and change the default setting from your headset to your PC speakers. Click "OK" to confirm your change.

For Windows Vista and Windows 7 systems

• Go to Start > Control Panel > Sounds > Playback and changethe default setting from your headset to your PC speakers. Click "OK" to confirm your change.

For Mac OS X

• Choose Apple menu > System Preferences and click Sound.
• Click Output, and then select "Internal Speakers" or yourspeaker choice.

How do I interact with Microsoft Teams? (Teams model only)

• Tap the headset Call button or your base's Teams button to quickly open and use Microsoft Teams. See Launch Microsoft Teams.
• Set your target softphone in Poly Lens Desktop App

Does my Microsoft Teams-enabled headset work with other softphones? (Teams model only)

Yes, while your headset is optimized for Microsoft Teams, it can be configured to use with other supported softphones. Set your target phone by going to Poly Lens Desktop App.

• doesn't interact with Teams
• doesn't go to Teams notifications
• will not launch Cortana

My audio is cutting out during softphone calls. You may be experiencing Bluetooth density problems. Connect your headset directly to your computer. See Corded mode (audio over USB).

Documents / Resources

Download manual Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc. Download Plantronics Poly Voyager Focus 2 Office - Bluetooth Headset System Manual

Need assistance.

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