corporate travel management services

• Search Search Please fill out this field.

What Is Corporate Travel Management?

Things to consider in corporate travel management, options for corporate travel management.

• Challenges of Corporate Travel Management

Tips for Creating a Corporate Travel Management Policy

Budgeting and reducing costs for corporate travel, the bottom line.

• Corporate Finance

A Complete Guide to Corporate Travel Management

Organize Your Employees’ Travel Itineraries and Manage Business Travel Efficiently

Investopedia / Joules Garcia

Travel is a major expense item for many companies, and while teleconferencing via Zoom and other online platforms may have eliminated the need for some trips, it remains essential for a wide range of business purposes, such as industry conferences and trade shows, critical sales calls, and certain meetings.

Corporate travel management (CTM) is one way that companies large and small can attempt to control and cut down on their travel costs. If you’re considering implementing a corporate travel management program for your business, here is what you need to know about how it works.

Key Takeaways

• Corporate travel management is a way for companies to try to control their travel costs and cut back on them if necessary.
• Some companies handle this function themselves, while others outsource it to specialist companies.
• Corporate travel managers can be involved in setting itineraries, booking flights and hotel rooms, and managing other travel-related costs.
• Today, many companies are concerned with not only the financial costs of employee travel but also its environmental impact.

Corporate travel management refers to processes that businesses put into place to oversee their employees’ travel and entertainment (T&E) expenses and ensure that they comply with the company’s policies. That can include approving (or rejecting) travel plans, arranging itineraries, purchasing tickets, and auditing expense reports.

A large company might have a separate department dedicated to corporate travel management, while a smaller one may assign the tasks to their human resources and accounting departments. Still others may outsource these functions to third-party travel management companies.

While the COVID-19 pandemic resulted in significant cutbacks in business travel, an October 2023 survey by the Global Business Travel Association found that 84% of companies said their business travel had “largely” or “mostly” returned to pre-pandemic levels.

Companies can choose to exert varying degrees of control over their employees’ travel, from fairly general guidelines on spending limits to very specific, step-by-step procedures, including which travel suppliers to use. Here are some of the matters they may take into consideration.

Itineraries

A business travel itinerary is a summary of a proposed trip, including travel dates and times, flight numbers, hotel bookings, meeting appointments and contact information, and so forth. Corporate travel managers may develop itineraries in collaboration with employees, making sure that each aspect complies with company policies. A written itinerary is also a handy reference for employees to bring with them on their trips.

Transportation

Corporate travel managers will often make transportation arrangements on behalf of employees, much like a travel agent might for someone’s personal vacation. Because they may control a high volume of business, they can have more leverage in negotiating with suppliers, such as airlines or rental car companies. They may also have special arrangements with certain suppliers, and the company might require its employees to use those suppliers whenever possible.

Even if they don’t have such arrangements in place or much power to negotiate prices, they may have tools at their disposal for searching out deals and discounts that individual employees don’t have. For example, they may have access to an online global distribution system (GDS), such as Amadeus, Sabre, or Travelport, allowing them to compare multiple carriers at the same time.

Accommodations

As with transportation providers, corporate travel managers can help arrange hotel bookings, often securing discounts that would be unavailable to employees individually. Hotel prices and availability are also provided on GDS platforms, which can save employees a lot of time and effort calling around to book a room.

Meetings and Events

For companies planning meetings and other events, corporate travel managers can book venues and assist attendees with their travel arrangements. Some companies may have separate travel management and event planning departments or merge the two into a single department. They can also farm out these functions to third-party companies that specialize in arranging events and have deep experience and contacts in that area.

Costs and Reporting

Since keeping costs under control is a major reason for implementing a corporate travel management program, setting spending policies and enforcing them is one of the managers’ key responsibilities. Employees must generally submit expense reports at the conclusion of their travel, which travel managers can then review.

Keeping accurate records, and receipts where necessary, is also important for tax reporting purposes. Companies can generally deduct employees’ travel expenses if they have a clear business purpose and are “ordinary and necessary” and not “lavish or extravagant.”

In many cases, companies will provide corporate credit cards for employees to use during their travels. Corporate credit cards can make it easier for companies to collect the information they need for reporting purposes, and spare employees the cost and bother of putting travel expenses on their own credit cards and having to wait for reimbursement.

Policy Compliance

Most companies of any size will have a written travel policy that they expect their employees who travel for business to become familiar with. This document will cover matters such as any required approval process before starting on a trip, spending limits, preferred travel suppliers, expenses that are reimbursable (or not), rules on the use of a corporate credit card, and how to fill out and submit an expense report at the conclusion of a trip. Written travel policies serve the dual purpose of controlling company costs and saving employees unwelcome surprises over expenses that the company won’t reimburse them for.

Beyond specific travel-related policies, corporate travel can be affected by broader company policies. For example, a 2023 Deloitte study reported, “Climate concerns will likely put a cap on corporate travel gains for several years to come. Four in 10 European companies and a third of U.S. companies say they need to reduce travel per employee by more than 20% to meet their 2030 sustainability targets.”

Travel Support and Assistance

In addition to helping employees with the logistical and financial aspects of travel, corporate travel managers can provide other forms of support, including help in a medical or other emergency. Many large corporate travel departments and third-party companies have support services available 24/7, just in case.

As mentioned, companies don’t have to take on all (or any) of these responsibilities themselves but can hire another company to handle it for them. While that represents an added cost, a company that specializes in corporate travel is likely to bring greater expertise to the role and may find cost savings that would otherwise go unnoticed.

Companies can also buy travel management software programs that allow employees to book their own travel arrangements and that may link to the company’s accounting software to simplify expense reporting. Such software can also flag and even reject any expenses that don’t comply with company rules.

If they don’t have access to professional GDS platforms, travel managers can also make use of regular consumer booking sites, such as Expedia and TripAdvisor.

Challenges of Corporate Travel Management 

While corporate travel management will often benefit a company from a financial perspective, it does present challenges.

For example, because it takes away some of the autonomy that employees may have become accustomed to in planning their own trips, it can cause them to feel mistrusted or micromanaged and make travel seem like more of a burden. In addition, for corporate travel management to be effective, it requires that the people who oversee it know what they’re doing, which may require not only training but also frequent refresher courses to keep up with the rapidly changing travel industry.

A good corporate travel management policy will lay out as specifically as possible the company’s rules for arranging flights and other transportation, booking hotel accommodations, and expensing other reimbursable travel-related costs, such as meals and entertaining. Any caps on costs should be regularly revisited and revised as necessary to keep up with inflation and changes in the marketplace.

The policy should describe a clear process for having travel approved in advance, if that’s required, and submitting expense reports after the trip for timely reimbursement.

An effective policy will also strive to avoid situations in which lower-level employees feel they are subject to stricter or more penny-pinching rules than higher-ups.

Finally, it’s important that employees be encouraged to read the policy and know the rules. They may also be given the opportunity to provide feedback on ways that the rules can be improved next time the policy is revised.

Corporate travel managers not only play a role in monitoring how a company’s money is being spent and looking for ways to cut its costs. They also often have a major say in setting the company’s annual travel budget, based on previous years’ needs and anticipated pricing changes throughout the travel industry.

Today that may involve weighing in on when a virtual meeting can substitute for an in-person one. A 2023 Morgan Stanley survey of 100 global corporate travel managers found that they planned to replace 17% of their corporate travel with virtual meetings in 2024 for reasons “ranging from cost savings to lower carbon footprints.”   

Why Is Corporate Travel Important?

While many companies learned during the COVID-19 pandemic that they could sometimes substitute virtual meetings for in-person ones, they have also found that travel can more than justify its cost in many instances . As Harvard Business School Associate Professor Prithwiraj Choudhury remarked in a recent interview on the university’s website, “Even in a hybrid world, even in a world of work-from-anywhere, we still need to occasionally meet colleagues in person for social purposes.” In addition, face-to-face meetings can help establish more profitable and productive relationships with a company’s key customers and suppliers.

Who Handles Corporate Travel?

Companies handle corporate travel in a variety of ways. Many have created internal departments dedicated to corporate travel management, while others outsource that role. However, many companies still leave most of the decisions to individual employees. One 2023 survey by Morning Consult Research Intelligence reported, “Over half (51%) of those who travel frequently for work book on their own using a platform of their choice.”

What Does Corporate Travel Include?

Corporate travel can include both domestic and international trips that have a business purpose. It generally doesn’t include employees’ everyday commuting. Commuting costs are not tax-deductible for employees, but companies can choose to subsidize them up to certain limits through what the Internal Revenue Service (IRS) calls qualified transportation benefits. Those benefits are not taxable to the employee, but the employer doesn’t get any tax deduction for providing them.

Corporate travel is expensive, but many companies find that its benefits outweigh the costs. Corporate travel management is one way that companies can try to keep those costs under control and get the most value from their travel budgets. While many companies have embraced corporate travel management programs, others still leave most decisions to their individual employees.

Global Business Travel Association. “ Global Business Travel Industry Sees Rebound in 2023 with Shifting Challenges and Opportunities for 2024 .”

American Express. “ What Is Corporate Travel Management and Why Do You Need It? ”

Internal Revenue Service. “ Topic No. 511, Business Travel Expenses .”

Deloitte. “ Navigating Toward a New Normal: 2023 Deloitte Corporate Travel Study .”

Oracle NetSuite. “ What Is Corporate Travel Management? ”

Morgan Stanley. “ 2023 Outlook: Business Travel Bounces Back .”

Harvard Business School. “ Why Business Travel Still Matters in a Zoom World .”

Morning Consult Research Intelligence. “ Business, but Not as Usual ,” Page 18.

Internal Revenue Service. “ Publication 15-B: Employer’s Tax Guide to Fringe Benefits ,” Page 22.

• Terms of Service
• Editorial Policy
• Privacy Policy
• Your Privacy Choices

Effortless corporate travel management is here.

Boost business travel with trusted expert (and tech) solutions that save you time, money, and enhance the traveler experience. 

Talk to an expert

What you need for your business travel program

Business travel, simplified

Dedicated, personalized service

All-in-one travel platform

More choice and superior value

Trusted by thousands of companies worldwide.

Business travel solutions that make everyone happy

Your next business trip just got easier

Your travel. Your way. Book, change, and track your travels on your phone or let your dedicated consultant handle it for you.

• Book your whole trip from any device
• 24/7 support & live chat from any time zone
• Real-time travel alerts anywhere you go

Explore more

Make your life simpler with streamlined solutions

Our intuitive platform was designed with bookers in mind. Enjoy simpler bookings and traveler tracking at your fingertips.

• Save time and book in minutes from anywhere
• Travel preferences locked and loaded
• Stop the chase and automate the approvals process

Get the data you need to make the big calls

Melon helps you drive in-policy bookings and make informed calls to improve your bottom line. Make decision-making easy.

• Track your travel spend with real-time data
• Level up to full travel policy compliance
• Flexible reporting just a few clicks away

Meet Melon.

A travel management platform that makes business travel a breeze..

Melon is everything you need to manage all the pieces of your business travel program, quickly, and easier than ever.

• Ultra-intuitive design
• 5-minute bookings
• On-point reporting for smarter decisions
• Access the best rates 
• Live-chat with a travel consultant

Melon is the ultimate travel management solution that covers all your bases from booking, safety, reporting, policy, and expense.

Ready to see it in action?

book a demo

Corporate Traveler provides a level of service that’s both thorough and anticipatory. We’re an incredibly fast-moving business and to have a partner as nimble as us managing our travel needs is invaluable.

Caroline Roche, Chief of Staff @ Bumble

I have looked literally for years for the right fit for us, and I am so relieved to have found all of you. It's just what we need and just what our members will be really excited about.  Everyone has been so fabulous to work with...I can't say enough how happy I am.

Michelle Van Kempen, General Manager @ NPACT

Our booking fees have fallen and we’re now capturing more travel spend and have greater overall visibility, allowing us to really pinpoint where there are further savings to be made.

Vicki Mann, Executive Assistant @ New Era

Boost your business travel savings and see the ROI

Ready to see more value from your business travel? Looking for more choice and bigger savings? Want better rates at your preferred hotels? We can help!

• Unlock exclusive corporate rates to keep your costs down 
• Visualize your unused flight credits and stop wasting money
• Keep track of your travelers and maximize travel policy compliance
• Streamline your processes and save time, money, and stress!

Ready to see how much you can save on business travel? 

Try our Savings Calculator

What can Corporate Traveler do for you?

It's time for better business travel management

With the perfect balance of modern travel technology and dedicated experts, you really can have the best of both worlds.

• Dedicated travel consultant
• Intuitive all-in-one travel platform
• Search, book, and report in minutes
• 24/7 emergency support & live-chat
• Traveler tracking & duty of care dashboard
• Melon Exclusive Deals, negotiated rates, and more! 

You are using an outdated browser. Please upgrade your browser to improve your experience and security.

• Corporate Travel
• Meetings & Events
• Sustainability
• Global Network
• Case Studies
• Business Travel Blog

Local solutions, delivered globally

CTM provides local service solutions to customers around the world. Please select your local region, and start experiencing the CTM difference!

Don’t show this again

Contact CTM

Corporate travel management (ctm) designs simple, effective, and measurable global travel programs that deliver strategic results for businesses in every market they operate in..

Our expert global travel team are adept at identifying opportunities to reduce costs, increase efficiencies, drive policy compliance and technology adoption, and deliver a positive return on your travel investment.

Contact CTM today for an obligation-free review of your global travel program.

Contact CTM for an obligation-free review of your global travel program.

Ctm key contacts, customer support.

If you’re a CTM corporate customer, please refer to your itinerary for contact details of your dedicated Travel Team, or reach out to your Travel Program Manager.

CTM Regional Headquarters

Ctm north america.

+1 866-363-2903

+44 207 429 9600

+852 2313 9722

CTM Australia / New Zealand

(Australia) +61 7 3329 7400

(New Zealand) +64 9 522 5973

CTM Investor Center

CTM is listed on the Australian Securities Exchange (ASX: CTD). For investor information, visit the Corporate Travel Management Limited Investor Center at investor.travelctm.com.au

CTM Investor Inquiries

Allison Dodd Email: [email protected] Phone: +61 7 3210 3354

Media Inquiries

Annabel Ausmus, Global CMO Email: [email protected] Phone: +61 7 3329 7426

Looking for a regional travel solution?

You're in the home of global travel programs. If you're looking for a regional solution for your business travel needs, please visit your local CTM website to explore our award-winning regional travel services.

• Concur Login |
• Deem Login |
• Print My Invoice |
• Flight Check-in |
• Flight Delays |
• Management Reports |
• Leave a Review

Call 800.800.6336 704.561.0707 To speak to us today!

• Online and Mobile Booking Solution
• Reporting and Data Management
• Duty Of Care
• Meetings & Events
• Entertainment Industry
• CTM Annual Spa Trip
• Client Feedback

Consolidating her corporate travel program with CTM achieved complete travel policy compliance AND a 20% reduction in travel expenses. Traveling employees are happy and access to reporting data keeps her current with financial activity companywide.

At CTM we don't just provide you with the latest technology, we train your teams on how to use our advanced applications in order to maximize savings and optimize your complete travel program.

CTM makes booking travel for others a breeze. Whether you need an experienced agent to work with, or by using your custom Concur Travel site, arranging travel for your team will be easy. Send itineraries and clone trips all with just a few clicks.

Why Choose CTM?

Owner managed and responsive, we have specialized in business travel since 1990. Start-up is simple and quick, with no contracts required.

Customized Travel

Our commitment to being responsive and flexible, while providing robust tools and personal service, is geared toward watching your bottom line and satisfying your traveler's and administrator's needs.

Get Started

Get started today by filling out our Contact Us form to explore more with a CTM representative.

Global Partnership

CTM is a FROSCH Global Partner, giving ou travelers access to a support network of 2,000+ agents and unique ticketing capabilities in over 50 strategic global markets.

CTM is certified as a Women's Business Enterprise (WBE) through the Women's Business Enterprise National Council (WBENC), the nation's leading third-party certifier of businesses owned and operated by women.

What Our Clients Say About Us

The alternative way of doing business travel 

Corporate travel is about so much more than booking flights. That’s why FCM Travel offers a breadth of corporate travel services through our talented teams and innovative technology. 

Our approach to end-to-end business travel brings control to your corporate travel program and delivers value through savings, efficiency, and productivity. 

Synced up service  

Our talented travel consultant teams are based in 95+ countries and available 24/7. Specialist VIP travel services can be arranged for executives and C-Suite travelers. 

Our world-class onboarding and solution design teams will ensure your program is made-to-fit from the start, and you’ll get proactive, consultative account management . 

Empowering travel control 

With the FCM Platform, you get globally consistent travel technology software incorporating online booking tools, omnichannel travel approvals, live chat, reporting, communication and more. 

Intuitive reporting and analytics tools and dashboards keep you in the know, ready for when you need to pull numbers, stat. 

Driving value 

Maximizing ROI on travel spend is critical, but there’s more to value than savings. Think duty of care dashboards and integrations for traveler safety, or guidance to keep your travel policy relevant. 

For travelers, it’s on-the-ground support with a mobile app, risk alerts, and communication tools to stay informed and productive. 

Welcome to a new era where efficiency meets innovation,  all wrapped up in the unique FCM experience.

Blended user experience

In an ever-evolving travel world, we specialize in bringing human experience and know-how to digital transformation. We put your travelers at the center of our service model, connecting your people with our technology and people for an experience they’ll love.  

Leading-edge technology

No legacy issues here. The FCM Platform delivers a seamless and consistent experience for your traveling community. Built to solve our clients’ biggest pain points and travel woes, the masterminds of our technology development team drive innovation, and ensure our technology does exactly what you need it to do. 

Explore our tech

Empowering data and insights 

With data and dashboards combined with the expertise and insights of our team, you get strategic decision-making and proactive support that goes beyond just solving problems. It's your travel program. We're here to make sure it works for you and keeps you a step ahead. 

Explore more

“Bringing in FCM has been the highlight of my career”

Discover how in this case study on consolidation .

Learn more about how you could have a similar experience with FCM Travel.

Let’s talk travel

Where expertise and technology shine 

Safety & risk, procurers of best-in-market content, strategic account management, don't just take our word for it.

Case Study: Simplifying travel post-merger for education provider

Case Study: Developing a Traveler-First Change Management Game Plan

Case Study: Creating a Unified Travel Program for Mining Firm

Discover more from fcm.

Business Travel Consulting Services

Ready to discover a new travel partner let's talk., to get the latest business travel trends and insights straight into your inbox .

How can we help you today?

Solutions for every business travel program

Business Travel Management

We simplify the conversation around managed business travel, showing you how to combine capabilities and services to deliver or improve on your program goals. Review your current program or design what it might look like in the future. Focus on a single area or make plans across the entire program. Wherever you are today, there’s a solution to help you get where you want to go tomorrow. Get started

Get in touch

Contact us  if you have any questions, or if you’d like to know more about our solutions for business travel management.

Recognized by the industry

We’re honored that our work, members and company are repeatedly recognized by the travel industry and organizations. BCD Travel awards and recognition

Stay up to date with news, trends and insights from BCD Travel and the business travel industry.

Travel teams: Manage payments, don’t let them manage you 

BCD’s new Principles of Payment library helps travel teams control payment and expense management – not the other way around.

Aerospace & Defense company cuts travel costs

BCD’s Travel Report Card helped a leading aerospace and defense company rein in travel spending on last-minute bookings in just one quarter.

Global sustainability trends and best practices for meetings and events

BCD M&E’s 2024 Sustainability Guide inspires responsible decisions and collective efforts towards sustainable event planning.

What to look for in a Travel Management Company?

Finding the right Travel Management Company (TMC) to partner with your organization requires strategic planning, a methodical process and involvement from the right travel stakeholders. 

Travel buyers are responsible for how an organization uses travel and meetings to help achieve their broader goals. Partnering with the right TMC leads to improved safety, productivity and wellbeing for business travelers and streamlined processes and cost savings for your organization.

The TMC should demonstrate broad experience in managing travel for organizations like yours. Identify the specific services you need from them, such as ability to connect travel program strategy to company mission and purpose, sector experience, hotel program expertise, sustainability, travel policy compliance, risk management, or a defined approach to Diversity, Equity and Inclusion (DE&I).

Latest travel management resources

Visit our Business Travel Management Resources page for reports, case studies and tips to help you plan, streamline and optimize your company’s business travel.

Airline operations

These reports present a roundup of what’s been happening to airlines in the world over the last month.

Traveler Survey: Travel Policy

This survey explores corporate travel policies and looks at the changes happening to policies and traveler satisfaction with current regulations. The results are based on an online survey of 1,201 business travelers worldwide. The survey was conducted from April 10-19, 2024.

Cities & Trends APAC 2023 edition

Discover the latest insights into APAC business travel for 2023 with BCD’s Cities & Trends report. Explore key trends in destinations, flight routes, and car rentals. Optimize travel strategies, control costs, and benchmark your company’s performance effectively.

Change how you manage guest travel

As business evolves, companies are relying more on contractors, consultants, and mobile professionals to travel on their behalf.

BCD Invite is an innovative solution designed to streamline the management of guest travel. Drive compliance, eliminate manual processes, keep information secure, and most importantly, safeguard your reputation by providing a best-in-class experience for your guest travelers. Because first impressions last.

How To Guides

How-to guides help travel managers and business travelers navigate every aspect of business travel, from planning and booking to budgeting and expense management, to ensure a smooth and successful trip.

How to manage cultural nuance on business trips

Business travelers who demonstrate a high level of cultural awareness may inspire greater confidence and rapport with the people they encounter on business trips.

How to safely evacuate from a plane

Knowing how to evacuate an aircraft safely can make all the difference in a risk situation. Based on insights from real incidents that happened this year, BCD’s Global Crisis Management team created this guide on how business travelers can safely evacuate from a plane during a disruption or emergency event.

How to incorporate sustainability into your hotel sourcing strategy

The days when hotel sourcing focused solely on rates, cancellation policies, and amenities are behind us. Today, the Request for Proposal (RFP) process is not just about finding the best deals. It’s an opportunity to align with suppliers who can help drive value for your preferred travel program and support global initiatives, like sustainability.

When entertainment is your business, every detail has to be right.

Case studies.

Aerospace & Defense company reduces travel costs from last-minute bookings through DecisionSource® reporting

Discover how BCD’s Travel Report Card provides the client with actionable insights to encourage better booking behavior and keep costs down.

Agricultural company delves into global travel needs and reaps more than $3.6M in savings

Learn how BCD provided a large agricultural company with better solutions, resources and enhanced services to help identify savings in its global travel program.

Global pharmaceutical customer raises the patient centricity bar with dedicated end-to-end service

Read how BCD partnered with a global pharmaceutical customer to create a patient-centric program, prioritizing patients’ needs and offering them an exceptional experience.

Life Sciences

We know life sciences

We support customers across the healthcare spectrum through our Life Sciences Center of Excellence.

As the leading life sciences travel management and meetings company, we service over 100 organizations in this sector across travel, meetings and consulting, including 90% of the top 20 pharmas in the world.

Read our blog

Move offers news and analysis of issues and innovation in business travel, especially for program stakeholders. Subscribe to stay one step ahead.

Read more »

Where we do business​

Our global network spans more than 100 countries. Find our location map and contact info here.

Travel smart. Achieve more.

Get solutions for business travel that help you save time, money and stress.

Get instant access to news, reports and insider information from BCD Travel when you join our mailing list.

No thanks, I’m not interested!

Select your preferred language

• Deutsch English English (Australia) English (China) English (India)
• English (United Kingdom) Español (Latinoamérica) Español (España) Français Italiano
• Português (Brasil) Suomi Svenska 中文

Business Travel Agency

Put the power of one of the world’s leading corporate travel agencies to work for you.

Making the most of corporate travel agency services

CWT understands that the relationship between organizations and their traveling employees is changing. Your employees need business travel agents who can help them stay productive, get the best prices, and make travel easier for them. Your organization needs a corporate travel agency that helps you manage your travel program effectively, including:

• Getting started
• Engaging travelers
• Staying overnight
• Managing risk
• Delivering travel ROI
• Driving action
• Managing meetings

CWT, one of the world’s leading business travel agencies, provides world-class corporate travel management fueled by decades of experience, our amazing corporate travel agents and backed by award-winning technology. Our organization focuses on the business of business travel—so you and your employees can focus on your company’s business.

We make business travel easier for your employees

• Easy bookings on one, integrated platform that offers corporate travel agency services via mobile, online or phone.
• Single platform for business-relevant flights, trains, car rentals and hotels no matter which booking channel they choose.
• Consistent service in ~150 countries around the world by corporate travel agents
• Price tracking technology, helps travelers take advantage of price drops even after they’ve booked their airline ticket or hotel room.
• Proven best hotel rates —with a Best Rate Guarantee on our specially negotiated deals
• Highest rated mobile travel app of any travel management company or third-party—on both iOS and Android platforms.  

We help you manage corporate travel better

• Online, 24/7 access to an award-winning travel management command center .
• Shareable reports and graphics to help you win over key stakeholders and showcase your value.
• Automated messaging to help you improve communications to traveling employees, helping you improve policy compliance and give your employees helpful information.
• Traveler tracking available 24/7 through interactive maps and enhanced risk management services.
• An array of tools, services and processes that support travel policy compliance.
• New insights and savings opportunities recommended based on your company’s specific travel data.

Reach out to CWT today to discuss a travel program

Learn more about our travel management offering.

Travelers: manage your travel here . The below form is for inquiries about our corporate travel management offering.

To reach out to CWT to learn more and also receive communications (email or phone) on our products and services, please complete the form below. You can unsubscribe at any point in the future from our mailing list using the ‘unsubscribe’ link on any of our emails.

Thank you for your interest in CWT, we will contact you soon.

Thank you for your interest in CWT. Unfortunately, CWT cannot offer services in your home country at this time. Your contact request has not been submitted.

With kind regards,

• English (CA)
• English (UK)
• Deutsch (DE)
• Deutsch (CH)

10 best business travel management companies in the USA

Top corporate travel management companies in the usa, 1. travelperk.

• 24/7 traveler support : TravelPerk’s support agents are on-hand to provide support in target 15 second response time.
• Industry-leading travel inventory: ensures you're accessing highly competitive rates in the market.
• FlexiPerk : allows you to book flexible travel that ensures 80% of your money back when canceling up to two hours in advance.
• Real-time expense reports : give you greater insights into your travel spending.
• GreenPerk : enables you to offset the carbon footprint of your corporate travel by investing in sustainable initiatives.
• Centralized invoicing : to ensure the finance team has everything in one place for easy budget management.
• TravelCare : helps ensure your traveling employees are safe when traveling, and up to date with any travel restrictions or issues.
• G2 rating : 4.6 / 5 stars, based on 1,417 reviews
• Capterra rating : 4.8 / 5 stars, based on 375 reviews

Start saving money on business travel for your company today!

2. sap concur.

• Works with some of the biggest brands
• Easy tracking and reporting for expense management 
• Many connected apps, such as Uber and Airbnb
• G2 rating : 4 / 5 stars, based on 5,685 reviews
• Capterra rating : 4.3 / 5 stars, based on 1,746 reviews

Reasons why SAP Concur customers have moved to TravelPerk in the past year

• Incredible UX to provide a high-quality experience
• More and better access to international travel options
• VAT recovery: enables you to save 20% on all business travel costs 

Click below for a more detailed comparison between both platforms:

• VAT recovery and reimbursement
• Duty of care and risk management
• Inventory based on Expedia Groups’ well-known brands
• G2 rating : 4.4 / 5, based on 65,746 reviews
• Capterra rating : 3.9 / 5, based on 5,149 reviews

Reasons why Egencia customers have moved to TravelPerk in the past year:

• Freemium model, simple pricing, and no minimum contract
• No extra cost for customer care or implementation
• No extra monthly fees or hidden charges
• FlexiPerk : Book any type of travel—flight, hotel, car, or train—and cancel at any time

4. AMEX GBT

• Risk alerts and direct communication during disruption
• Pre-negotiated rates and 2 million options in accommodation
• Cooperation to maximize the value and efficiency of your travel program
• G2 rating : 4.7 / 5 stars, based on 86 reviews
• Capterra rating : no data available

Reasons why AMEX GBT customers have moved to TravelPerk in the past year:

• A huge travel inventory (with particularly wide coverage in Europe), including air, hotels, rail, and more
• Customer care operating at a target 15-second response time 
• FlexiPerk: enabling cancellations at any time with 80% of your money back
• TravelSafe: delivering you verified, up-to-date, safety information

5. BCD Travel

• A software suite of three separate platforms for businesses to manage travel arrangements
• Access to APIs to integrate with the platform to meet unique business needs
• Solutions for SMEs
• G2 rating : no data available

Reasons why BCD Travel customers have moved to TravelPerk in the past year:

• 7- star customer service : including a target 15-second response time, available 24/7 and 365 days of the year, and not a bot in sight. 
• Flexible corporate travel bookings with FlexiPerk
• Slick UI and easy-to-use booking tool

6. TravelBank

• All-in-one platform that includes travel data, travel expenses, and travel management services
• User-friendly platform
• Supports thousands of corporate and personal cards
• G2 rating : 4.4 / 5 stars, based on 333,291 reviews
• Capterra rating : 4.7 / 5 stars, based on 225,169 reviews

Reasons why TravelBank customers have moved to TravelPerk in the past year:

• Top-notch, in-house support 
• A larger inventory, meaning better rates, and booking options when you need them
• A faster pace of development, constantly using feedback to improve functionality
• TravelSafe : delivering reliable and verified traveler safety information
• Accessible web and mobile app with over 2.5 million downloads
• Specialist services for industries such as pharma and biotech, media and entertainment, and energy and resources
• High-quality risk management
• G2 rating : 3.1 / 5 stars, based on 7 reviews

Reasons why CWT customers have moved to TravelPerk in the past year:

• Flexible corporate travel booking process with FlexiPerk

8. FCM Travel

• Strong global presence with business hubs in major international cities
• Personalized user experience 
• Use of innovation when it comes to flexible and sustainable travel options 
• G2 rating : 3.8 / 5 stars, based on 6 reviews

Reasons why FCM Travel customers have moved to TravelPerk in the past year:

• An intuitive platform with dozens of third-party integration options
• 24/7 customer service, delivered within a target 15-second response time 
• Guest account option for members booking outside your organization

9. CTM Travel

• Airfare forecasting
• Real-time travel risk management 
• Global team of travel agents
• G2 rating : 1.8 / 5 stars, based on 2 reviews

Reasons why CTM customers have moved to TravelPerk in the past year:

• Leading support in target 15-second response time
• An industry-leading travel inventory 
• An intuitive, accessible app to access trip itineraries, and more.

• Online booking tool 
• Group travel management 
• Travel program design 
• G2 rating: 4.7, based on 7,571 reviews
• Capterra rating: 4.6, based on 174 reviews

Reasons why Navan customers have moved to TravelPerk in the past year:

• A much larger global travel inventory — including rail travel across the EMEA region — ensuring access to competitive negotiated rates
• User-friendly self-service booking platform  
• With TravelPerk, you have the freedom to choose your own expense management tool that integrates seamlessly with the platform; with Navan, you’re tied into using their proprietary tool 
• 100% transparency on fees: Only pay for travel when you travel

Wrapping up

Manage business travel like a pro. Step up your travel management game today.

Make business travel simpler. Forever.

• See our platform in action . Trusted by thousands of companies worldwide, TravelPerk makes business travel simpler to manage with more flexibility, full control of spending with easy reporting, and options to offset your carbon footprint.
• Find hundreds of resources on all things business travel, from tips on traveling more sustainably, to advice on setting up a business travel policy, and managing your expenses. Our latest e-books and blog posts have you covered.
• Never miss another update. Stay in touch with us on social for the latest product releases, upcoming events, and articles fresh off the press.

Top 14 European trade shows in 2024 & beyond

5 best business travel management companies in San Francisco

6 best business travel management companies in Los Angeles

• Business Travel Management
• Offset Carbon Footprint
• Flexible travel
• Corporate Travel Resources
• Corporate Travel Glossary
• For Travel Managers
• For Finance Teams
• For Travelers
• Careers Hiring
• User Reviews
• Integrations
• Trust Center
• Help Center
• Privacy Policy
• Cookies Policy
• Modern Slavery Act | Statement
• Supplier Code of Conduct

What Is Corporate Travel Management? Complete Guide to Insights and Benefits

Corporate travel management (CTM) is the process of organizing and overseeing all aspects of business travel. It includes booking flights and lodging, managing expenses, ensuring compliance with policies, and maintaining records. Good CTM reduces travel costs, improves employee satisfaction, and promotes safety during travel.

Understanding corporate travel management is essential for organizations to optimize their travel expenses. It involves various components such as travel policy creation, supplier negotiations, and expense management. A well-structured program can lead to significant savings.

Additionally, corporate travel management improves traveler experience by offering support and resources throughout the journey. Organizations can provide travelers with assistance in real-time, enhancing safety and comfort.

The benefits of corporate travel management also extend to data analysis. Companies can track travel patterns and spend, which aids future budgeting and strategy development.

As we explore further, it becomes crucial to examine the key components of effective corporate travel management. Identifying these elements will provide valuable insights into optimizing travel processes and ensuring a positive experience for business travelers. Let’s delve into the critical aspects that contribute to successful corporate travel management.

Table of Contents

What Is Corporate Travel Management?

Corporate travel management is the process of planning, booking, and managing business travel for organizations. It involves coordinating travel arrangements, managing travel budgets, and ensuring compliance with company policies.

According to the Global Business Travel Association (GBTA), corporate travel management aims to optimize travel programs to enhance employee satisfaction while minimizing travel costs. This process encompasses various activities, including negotiation with travel suppliers, policy development, and tracking travel data.

Corporate travel management covers several aspects. These include travel policy formulation, vendor selection, expense management, and traveler safety. Each component is crucial for ensuring efficient travel operations that align with organizational goals.

The Institute of Travel Management defines corporate travel management as the strategic approach to managing corporate travel needs. It emphasizes the importance of integrating technology and data analytics for better decision-making.

Factors influencing corporate travel management include company size, industry type, travel frequency, and global reach. Additionally, economic fluctuations and technological advancements also shape how companies approach travel management.

The GBTA states that corporate travel is expected to reach $1.7 trillion globally by 2023. This growth reflects increasing travel opportunities and organizational expansion.

Effective corporate travel management has broad implications. It impacts employee productivity, organizational efficiency, and travel safety and security.

In terms of dimensions, corporate travel management touches on employee well-being, environmental sustainability through carbon footprints, and economic contribution to local and global markets.

For example, companies implementing sustainable travel policies see a reduction in business travel emissions, enhancing their corporate responsibility.

To improve corporate travel management, experts recommend adopting technology solutions like expense management software. These tools streamline booking processes and improve compliance with travel policies.

Specific strategies include using travel management companies, leveraging travel booking platforms, and monitoring travel patterns and expenditures for ongoing improvement.

What Are the Key Components of Corporate Travel Management?

The key components of corporate travel management include the planning, execution, and analysis of business travel, integrating policies, budgets, and traveler satisfaction.

• Travel Policy Development
• Booking and Reservation System
• Expense Management
• Supplier Management
• Traveler Support and Risk Management
• Data Analysis and Reporting

These components are crucial for enhancing efficiency, controlling costs, and ensuring traveler safety. Understanding each component helps organizations tailor their corporate travel strategies effectively.

Travel Policy Development : Travel policy development involves creating guidelines for business travel. These policies dictate how travel is planned, approved, and reimbursed. Effective travel policies reduce costs by streamlining processes and encouraging compliance. According to the Global Business Travel Association (GBTA), organizations with defined travel policies can save up to 20% on travel expenditures.

Booking and Reservation System : Booking and reservation systems are essential technological tools for corporate travel management. These platforms facilitate the booking of flights, accommodations, and transportation. They ensure efficiency and compliance with travel policies. Many corporations use travel management software like Concur or SAP to automate the reservation process and reduce administrative workloads.

Expense Management : Expense management entails monitoring and processing travel-related expenses. Organizations often implement tools for tracking spending and reimbursement processes. A study by J.D. Power in 2022 found that companies using integrated expense management systems experience a 30% reduction in processing time for travel claims. This improves cash flow and helps to keep travel budgets in check.

Supplier Management : Supplier management focuses on negotiating contracts with airlines, hotels, and car rental services. Companies can leverage volume spending to gain discounts and preferential rates. According to a survey by the Institute of Travel Management (ITM), 72% of companies highlighted the importance of strong supplier relationships in achieving savings. Efficient supplier management fosters collaboration and leads to better service for travelers.

Traveler Support and Risk Management : Traveler support and risk management involve ensuring the safety and well-being of employees while traveling. Organizations implement measures such as emergency contacts, travel alerts, and insurance. As reported by International SOS, 78% of companies recognize the importance of having a robust traveler safety program amid global travel risks.

Data Analysis and Reporting : Data analysis and reporting are critical for evaluating travel programs. Organizations analyze travel data to identify trends, compliance levels, and areas for improvement. A survey by Travel Leaders Group indicates that companies utilizing data analytics can save an average of 15% by optimizing travel routes and accommodations based on past travel behavior.

In conclusion, effective corporate travel management is a combination of strategic planning, technology utilization, and ongoing evaluation. Each of these components plays an integral role in optimizing business travel experiences.

How Do Booking and Reservation Systems Function in Corporate Travel Management?

Booking and reservation systems play a critical role in corporate travel management by streamlining the process of planning, booking, and managing travel arrangements for employees. These systems enhance efficiency, improve cost control, and provide valuable data insights.

Booking and reservation systems work through several key functions:

Centralized Management: These systems provide a unified platform for managing all travel-related activities. Corporations can control travel policies and make decisions based on company needs. This centralized approach improves visibility and compliance with corporate travel guidelines.

Automated Booking: Systems automate the booking process for flights, hotels, and transportation. Employees can search for options, make reservations, and receive confirmations quickly. A study by the Global Business Travel Association (GBTA, 2021) showed that automation reduces booking times by up to 50%.

Reporting and Analytics: Corporate travel management systems offer robust reporting features. Companies can analyze travel data, monitor expenses, and assess travel patterns. This data enables better budget management and decision-making. According to a report from the Business Travel News (BTN, 2020), firms that utilize analytics can reduce travel expenditure by 10-30%.

Policy Compliance: The systems ensure that employee travel bookings adhere to corporate policies. They restrict bookings that exceed budget limits or do not align with preferred suppliers. This function reduces unnecessary costs and encourages adherence to established guidelines.

Expense Management: Most reservation systems integrate expense tracking features. Employees can submit expenses directly within the system, facilitating timely approvals and payments. A study by the Association of Corporate Travel Executives (ACTE, 2022) indicated that these integrations lead to a 25% decrease in late expense reimbursements.

Duty of Care: Travel management systems help organizations fulfill their duty of care obligations. They provide real-time location data for employees during travel. This capability enhances safety and allows for quick responses in emergencies.

Travel Support: Many systems include customer support services for travelers. This feature provides assistance with itinerary changes, cancellations, and travel disruptions, ensuring a smoother experience.

By combining these functions, booking and reservation systems enhance the overall efficiency and effectiveness of corporate travel management, leading to substantial cost savings and improved traveler satisfaction.

What Role Does Expense Management Play in Corporate Travel Management?

Expense management plays a critical role in corporate travel management. It enables organizations to track, control, and optimize their travel expenditure effectively.

• Cost Control
• Reporting and Analysis
• Employee Satisfaction

Transitioning from these key points, it is important to delve deeper into how expense management impacts various aspects of corporate travel management.

Cost Control : Cost control in expense management refers to monitoring and regulating travel expenses. Companies can establish guidelines for spending to prevent overspending. For example, a study by the Global Business Travel Association in 2021 found that organizations with strict expense policies save an average of 15% on travel costs.

Budgeting : Budgeting helps companies allocate specific amounts for travel in advance. Through effective budgeting, organizations can predict travel needs and allocate resources accordingly. Research from the Corporate Travel Management Company in 2022 highlighted that companies with an annual travel budget tended to execute travel plans more efficiently.

Compliance : Compliance ensures that all travel expenses align with company policies and regulations. Financial institutions, for instance, often require stringent compliance tracking due to legal regulations. According to a report by Amadeus in 2020, companies that have strong compliance measures in place reduce the risk of audits by 25%.

Efficiency : Efficiency in expense management involves streamlining processes for submitting and approving travel expenses. Automated expense systems reduce the administration burden on finance teams and accelerate reimbursements for employees. The SAP Concur User Study (2021) showed that automation reduced processing time by up to 50%.

Reporting and Analysis : Reporting provides insights into travel expenses, helping decision-makers understand spending patterns. This analysis can drive strategic decisions, such as negotiating better rates with vendors. A 2022 study from Deloitte found that companies that utilized expense reporting tools improved visibility, achieving a 20% reduction in travel costs on average.

Employee Satisfaction : Employee satisfaction is enhanced when organizations manage travel expenses effectively. Quick and hassle-free reimbursement processes improve overall employee experience. According to a 2020 survey conducted by the Business Travel Association, 70% of travel managers noted that employees valued smooth expense management as a significant factor in job satisfaction.

What Are the Main Benefits of Corporate Travel Management?

Corporate travel management provides organizations with structured ways to handle business travel, optimizing costs and enhancing travel experience for employees.

The main benefits of corporate travel management include the following:

• Cost savings
• Improved employee satisfaction
• Enhanced travel policy compliance
• Simplified travel planning and booking
• Increased duty of care
• Data-driven insights
• Supplier management

Corporate travel management offers various advantages that can impact an organization significantly. In the following sections, I will elaborate on each benefit to illustrate its importance and relevance.

Cost Savings: Cost savings in corporate travel management refer to the reduction of expenses associated with business travel. By negotiating favorable rates with airlines and hotels, companies can lower their overall travel costs. According to a study by the Global Business Travel Association (GBTA), organizations can save up to 20% on travel expenses by implementing effective travel management practices. Additionally, managing travel budgets closely can help identify areas where further savings can be achieved.

Improved Employee Satisfaction: Improved employee satisfaction focuses on enhancing the travel experience for employees. When companies invest in a streamlined travel management system, they offer employees easier booking processes and better options. Happier employees are more engaged and productive. A survey by Travel Leaders Group found that 82% of business travelers feel appreciated when their company pays attention to their travel preferences.

Enhanced Travel Policy Compliance: Enhanced travel policy compliance ensures that employees adhere to company-defined travel guidelines. A well-structured corporate travel management program helps keep employees informed about policies and procedures. This compliance minimizes unauthorized spending and reduces potential risks. According to a report by BCD Travel, organizations with structured travel policies see a 25% higher compliance rate.

Simplified Travel Planning and Booking: Simplified travel planning and booking refers to the ease with which travel arrangements can be made. Corporate travel management platforms often provide easy-to-navigate interfaces for employees to book flights, hotels, and transportation. This convenience saves time and reduces stress. A study by Phocuswright highlights that a simplified booking process increases employee efficiency by around 30%.

Increased Duty of Care: Increased duty of care emphasizes an organization’s responsibility to ensure employee safety and well-being during business trips. A comprehensive travel management program includes risk assessments and support systems for travelers. For instance, according to a report by International SOS, organizations with a solid duty of care framework can react more effectively to emergencies, safeguarding employee health and safety.

Data-Driven Insights: Data-driven insights refer to the ability to analyze travel spending and patterns effectively. Robust travel management systems collect valuable data that helps businesses understand their travel habits. This information assists companies in making informed decisions on budgeting and travel strategy. A study by Amadeus found that 73% of travel managers rely on data analytics to guide decision-making.

Supplier Management: Supplier management involves fostering strong relationships with travel service providers, such as airlines and hotels. A dedicated corporate travel management program can help negotiate better terms, rates, and service levels with suppliers. Strong supplier relationships enable companies to secure more favorable deals, which can improve both cost and service quality. According to a survey by Carlson Wagonlit Travel, effective supplier management can lead to an average savings of 12% on travel expenses.

In conclusion, corporate travel management directly influences various aspects of business travel, from optimizing costs to ensuring employee satisfaction and safety.

How Does Corporate Travel Management Enhance Cost Efficiency?

Corporate travel management enhances cost efficiency by systematically controlling travel expenses and optimizing travel processes. It employs several key strategies. First, it consolidates travel bookings through preferred vendors. This approach secures bulk discounts and better rates, reducing overall costs. Next, it implements travel policies that guide employee choices. Clear policies prevent unnecessary spending on luxury accommodations and upgrades. Additionally, it utilizes advanced technology for data analysis. This analysis identifies spending patterns and highlights areas for savings.

Moreover, corporate travel management monitors travel expenses in real-time. This capability allows companies to adjust budgets quickly and respond to overspending. It also encourages employee compliance with travel policies by providing clear guidelines. Enhanced communication with travel agents streamlines the booking process, preventing errors that could lead to additional costs.

In summary, corporate travel management focuses on strategic partnerships, clear policies, data analysis, and real-time monitoring. These components work together to effectively reduce travel expenses and enhance overall cost efficiency.

In What Ways Can Corporate Travel Management Improve Employee Satisfaction and Experience?

Corporate travel management can improve employee satisfaction and experience in several ways. First, it streamlines the travel booking process. A simplified system reduces the time employees spend on arranging travel. Employees feel more empowered and less stressed with easy access to resources.

Second, it offers personalized travel options. Tailoring travel preferences to individual needs enhances comfort. This attention to personal preferences leads to greater employee satisfaction.

Third, it ensures safety and security during travel. Providing employees with up-to-date travel advisories and support services promotes their well-being. Employees appreciate knowing their company prioritizes their safety.

Fourth, it incorporates flexible travel policies. Allowing employees to have a say in their travel plans fosters a sense of autonomy. This flexibility leads to higher satisfaction and improved morale.

Fifth, it utilizes data analytics for continuous improvement. Analyzing travel patterns helps identify areas for enhancement. Employees benefit from better service and reduced travel disruptions as a result.

Lastly, effective travel management enhances communication. Keeping employees informed about changes or updates improves their overall experience. Clear communication builds trust and ensures employees feel valued.

By addressing these components, corporate travel management significantly enhances employee satisfaction and experience.

What Challenges Can Companies Encounter in Corporate Travel Management?

Companies can encounter various challenges in corporate travel management, including cost control, compliance with travel policies, and traveler satisfaction.

• Compliance with Travel Policies
• Traveler Satisfaction
• Technology Integration
• Risk Management
• Supplier Relationships
• Data Management and Reporting

These challenges highlight the complexities involved in corporate travel management. Understanding each factor can provide valuable insights for effective strategies.

1. Cost Control: Cost control in corporate travel management focuses on managing and minimizing travel expenses. Companies often face rising travel costs due to factors like fluctuating airline prices and increased accommodation rates. A study by the Global Business Travel Association (GBTA) found that corporate travel budgets increased by 3.4% in 2019. Implementing strict budgeting practices and using travel management software can help control these costs.

2. Compliance with Travel Policies: Compliance with travel policies ensures that employees adhere to company guidelines while traveling. Non-compliance can lead to increased expenses and inconsistent reporting. According to a report from the International Air Transport Association (IATA), 60% of companies struggle to ensure compliance, which can lead to unexpected costs. Regular training sessions and accessible resources can improve compliance rates.

3. Traveler Satisfaction: Traveler satisfaction is essential for maintaining employee morale and productivity. Discontentment with travel arrangements can disrupt work-life balance and performance. A Deloitte study from 2020 indicated that 45% of travelers reported dissatisfaction due to inconvenient itineraries or lack of flexibility. Gathering feedback through surveys and optimizing travel itineraries can enhance traveler satisfaction.

4. Technology Integration: Technology integration includes adopting appropriate travel management tools to streamline processes. Failure to choose suitable technology can lead to inefficiencies, as reported by the Association of Corporate Travel Executives (ACTE). Companies should evaluate their needs and select software that integrates with existing systems to simplify booking, approval, and expense reporting.

5. Risk Management: Risk management focuses on ensuring traveler safety and addressing emergencies during travel. Companies must have protocols for natural disasters, health crises, and political instability. According to a survey by the Risk and Insurance Management Society (RIMS), 70% of organizations do not have comprehensive travel risk management plans. Developing contingency plans and providing adequate support can mitigate risks.

6. Supplier Relationships: Maintaining strong relationships with travel suppliers, such as airlines and hotels, is essential for securing better rates and services. Fragmented supplier management can result in lost opportunities. According to a poll by the Business Travel News, 52% of companies have challenges managing supplier performance. Regular communication and performance reviews can strengthen these relationships.

7. Data Management and Reporting: Data management and reporting involve collecting and analyzing travel data to inform decision-making. Companies may struggle with data accuracy and accessibility. A report from SAP Concur highlighted that 36% of organizations reported challenges in managing travel data effectively. Employing data analytics tools can facilitate better insights and reporting capabilities.

By addressing these challenges systematically, companies can optimize their corporate travel management strategies and enhance overall outcomes.

How Can Organizations Overcome Common Challenges in Corporate Travel Management?

Organizations can overcome common challenges in corporate travel management by implementing effective policies, utilizing technology, providing employee training, and optimizing budgets.

Effective policies ensure clarity and compliance. Organizations should define clear travel guidelines that cover booking procedures, acceptable expenses, and approval workflows. These policies help reduce confusion and minimize unauthorized spending. A study by the Global Business Travel Association (GBTA) in 2021 found that companies with clear travel policies save an average of 30% on travel costs compared to those without defined guidelines.

Utilizing technology streamlines processes. Organizations can adopt travel management software to automate booking, track expenses, and analyze travel data. These tools centralize information and enable real-time reporting, enhancing decision-making. According to a report by Phocuswright (2022), organizations that leverage technology see a 25% increase in efficiency in travel management processes.

Providing employee training fosters compliance and satisfaction. Training sessions help employees understand travel policies and the tools available to them. Knowledgeable travelers are likely to make choices that align with company policies, reducing liability and ensuring overall satisfaction. A study by Deloitte (2020) revealed that employee satisfaction increases by 40% when companies provide proper training and resources for travel management.

Optimizing budgets controls costs. Organizations should regularly review travel expenses for trends and areas of overspending. They can negotiate with suppliers for better rates or utilize group buying power. A report by the American Express Global Business Travel (2021) noted that companies who actively manage their travel budgets save an average of 12% annually.

By implementing these strategies, organizations can efficiently manage their corporate travel operations, reduce costs, and enhance employee experience.

What Tools and Technologies Are Integral to Effective Corporate Travel Management?

Effective corporate travel management relies on various tools and technologies. These elements streamline processes, enhance company travel policies, and improve traveler experiences.

• Travel Management Software
• Expense Management Tools
• Online Booking Tools
• Mobile Apps
• Data Analytics
• Virtual Payment Solutions
• Risk Management Tools
• Collaboration and Communication Platforms

These tools offer diverse functionalities that cater to different corporate needs, leading to varying opinions regarding their effectiveness and importance in travel management.

Travel Management Software : Travel management software centralizes the planning, booking, and management of corporate travel. It allows organizations to enforce travel policies, track expenses, and manage itineraries efficiently. Sources like the GBTA find that 79% of companies using such software report reduced travel costs.

Expense Management Tools : Expense management tools automate the tracking and reimbursement of travel expenses. These tools improve compliance and streamline reporting processes. According to a survey by Statista, businesses using expense tools save an average of 15 hours per month on expense reporting.

Online Booking Tools : Online booking tools provide users with the ability to search for flights, hotels, and rental cars through user-friendly platforms. They often integrate with travel policies and employee profiles, enabling better compliance with budget controls.

Mobile Apps : Mobile apps empower travelers with real-time information. These applications provide access to itineraries, flight updates, and destination services. Studies by Deloitte highlight that 56% of corporate travelers prefer mobile access to travel arrangements for convenience.

Data Analytics : Data analytics tools analyze travel data, helping businesses make informed decisions. These insights enable businesses to identify patterns, optimize travel spend, and negotiate better rates with suppliers. According to a 2022 report by McKinsey, effective data analytics can lead to a 10-20% reduction in travel costs.

Virtual Payment Solutions : Virtual payment solutions streamline the payment process for travel transactions, ensuring that costs are managed effectively. These systems can enhance security by providing single-use card numbers for bookings, reducing the risk of fraud.

Risk Management Tools : Risk management tools assess and mitigate travel-related risks. These solutions help companies ensure traveler safety in uncertain situations, such as geopolitical crises or health emergencies. According to the Global Business Travel Association (GBTA), companies using risk management tools can better manage traveler wellbeing.

Collaboration and Communication Platforms : Collaboration and communication platforms improve interaction among travel managers, travelers, and vendors. These systems ensure that all parties stay informed, which enhances overall efficiency in travel management.

In conclusion, the integration of these tools and technologies contributes significantly to effective corporate travel management, fostering a safer and more cost-effective travel experience for organizations.

What Are the Best Practices for Optimizing Corporate Travel Management?

The best practices for optimizing corporate travel management include establishing clear policies, utilizing technology, ensuring compliance, managing costs effectively, and fostering employee satisfaction.

• Establish clear travel policies
• Utilize travel management software
• Ensure compliance with regulations
• Manage costs effectively
• Foster employee satisfaction

These best practices provide a solid framework for enhancing corporate travel management. Each approach contributes to streamlined processes, better budget control, and improved traveler experiences.

Establish clear travel policies: Establishing clear travel policies is essential for effective corporate travel management. A well-defined travel policy sets the guidelines for booking travel, expense reporting, and allowable expenses. This clarity helps employees understand expectations and reduces confusion. According to a study by the Global Business Travel Association (GBTA) in 2020, companies with formal travel policies experience a 30% reduction in travel expenses. An example of a clear travel policy may outline the preferred airlines, accommodation standards, and meal allowances, enabling employees to book within the company’s budget.

Utilize travel management software: Utilizing travel management software optimizes the travel booking process. These systems centralize travel information and streamline the booking process for both employees and travel managers. According to the Business Travel News, companies that use a travel management platform can save up to 20% on travel costs. Features like automated itinerary changes, real-time reporting, and expense tracking enhance the organization’s efficiency. Popular tools such as Concur and Expensify provide comprehensive solutions, making it easier for employees to remain compliant with travel policies.

Ensure compliance with regulations: Ensuring compliance with regulations is crucial in corporate travel management. Companies must adhere to various laws and industry standards. According to the International Air Transport Association (IATA), non-compliance can lead to significant fines and reputational damage. Conducting regular audits and offering training sessions for employees can minimize compliance risks. For example, companies should ensure that their travel practices align with the Anti-Bribery and Corruption Act and labor regulations in different countries.

Manage costs effectively: Managing costs effectively is a primary goal of corporate travel management. Budgeting for travel expenses and monitoring spending patterns help companies stay on track financially. A report by the GBTA states that firms can save an average of 15% by implementing a managed travel program. Methods such as negotiating corporate rates with airlines and hotels can further enhance savings. Additionally, reviewing travel expenses regularly allows businesses to identify areas for improvement or adjustment.

Foster employee satisfaction: Fostering employee satisfaction significantly impacts corporate travel management. Happy employees are more productive and engaged. According to a report by Deloitte, organizations that prioritize employee satisfaction in their travel programs see a 62% higher retention rate among valued employees. To enhance satisfaction, companies can offer flexible booking options, traveler support, and feedback channels to adapt policies according to employee needs. Ensuring comfort and convenience during trips directly contributes to a positive work environment.

• What is considered travel size
• What is considered interstate travel under the federal fraud
• What is concur travel
• What is clear travel
• What is bcd travel

You are using an outdated browser. Please upgrade your browser to improve your experience and security.

• Strategic Account Management
• Small Business Solutions
• Entertainment Travel
• Sports Travel
• University Travel
• Government Travel
• Meetings & Events
• Resource Travel
• Leisure Travel
• The CTM Story
• Sustainability
• Business Travel Blog
• Case Studies
• Investor Center

Local solutions, delivered globally

CTM provides local service solutions to customers around the world. Please select your local region, and start experiencing the CTM difference!

Don’t show this again

About Corporate Travel Management — North America

Corporate travel management (ctm) is an established tmc and leader in the north american travel management market, delivering global, multi-national and localized solutions to meet the unique needs and opportunities of the fast-paced north american business sector..

As a CTM customer, your business and employees will benefit from market-leading service and support from our travel advisory experts. Backed by a global footprint, extensive global buying power, and a state-of-the-art technology eco-system, CTM customers enjoy the most intuitive, flexible and future-focused platforms and features in the marketplace.

Defining new levels of personalization and innovation in travel

When it comes to travel management, we do not believe one-size-fits all — which is why CTM designs highly customized solutions that meet the diverse and evolving needs of our North American customers.

Our team of local, entrepreneurial travel specialists are empowered to make the best decisions for our corporate travel customers across the country, providing solutions that cater to your unique business needs – no matter how simple or complex.

Our customer portfolio spans every North American time-zone, and a wide range of industry sectors, business sizes and travel budgets — from pharmaceuticals to fisheries, travel technology to textiles, and everything in between.

Breaking ground in intuitive travel technology

CTM not only provides the service scalability your company requires, but also delivers heightened personalization through the effective integration of machine learning and big data into its technology and travel solutions.

We invest in developing market-leading proprietary travel management technology, designed and built locally in the US in consultation with our customers and suppliers to meet local market needs. As a CTM customer, your business enjoys rapid access to the highest standard of intuitive travel technology across travel booking, risk management and reporting for a more cost-effective, efficient and enjoyable travel experience.

Additionally, our customers enjoy access to a range of third-party travel tools and sophisticated integration capabilities to support their unique travel program needs and preferences, ensuring maximum flexibility, convenience and efficiency for your business and travel stakeholders.

This agnostic approach to developing customised technology and support solutions ensures our customers’ travel programs are positioned for maximum performance today, and into the future.

Scale to supercharge your business

With a coast-to-coast footprint, CTM’s substantial presence in North America has been achieved through strong organic growth, supported by a proven acquisition strategy, to deliver global scalability and buying power for our customers.

CTM’s clients enjoy working with the travel industry’s brightest and most accomplished travel management leaders and professionals, with exceptional local market knowledge and experience. This allows us to provide the highest level of local support, and drive efficiencies and growth for our clients.

CTM has established strong footholds in several niche travel markets — including government, oil and gas, fisheries, aviation and aerospace, education, and sports — and developed complementary travel offerings which deliver added benefits for our customers, including corporate meetings and events management, loyalty travel programs and leisure travel services.

When you work with CTM, your teams enjoy the speed, efficiency and accountability that comes from local decision-making supported by vast scalability, global buying power and shared knowledge from our clients, employees and partners around the world.

The CTM difference

We pride ourselves on going above and beyond our customers’ expectations to consistently set a new standard in efficiency and personalized service, reinforcing our multi award-winning status as a global leader in travel management solutions.

We empower our local and national teams to make the best decisions for your business, applying regional expertise and transformative travel technology to define the future of travel. No matter the size of your travel spend or how complex your travel needs, we’ll deliver a tailored solution that works for you.

That’s the CTM difference.

Find out more about CTM's travel solutions

Strategic travel management

Your fully customized travel management solution, supported by a dedicated account management and consulting team.

Small business solutions

Designed for smaller travel budgets with less complexity. Select a managed or self-serve travel solution that suits your specific travel needs and objectives.

Travel technology

We provide customers with a range of intuitive travel technology solutions, giving you greater control over your travel program and the business travel experience.

Eager to find out more about corporate travel management?