Master of Science Hospitality Management: Cruise Line Operations Specialization

Chaplin school of hospitality & tourism management.

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Degree Title

Master of Science

May 6, 2024.

Known as the MBA for the hospitality industry, FIU’s online master’s degree in Hospitality Management is an applied business degree that gives you the flexibility to learn in your own space, at your own pace. Within the Hospitality Management master’s degree program, the Cruise Line Operations  Specialization , the first of its kind in the nation, offers students a specialization that focuses on the $23.8 billion cruise line industry. 

The M.S. in Hospitality Management: Cruise Line Operations  Specialization prepares leaders to design and develop customer experiences of the future as it provides students with unique, real-world opportunities to cultivate their academic experiences.

Leveraging its deep connections within the cruise line industry, the Chaplin School of Hospitality and Tourism Management has enhanced its high-quality teaching, state-of-the-art research and creative activity with a degree that addresses the critical need for hospitality and tourism industry leaders in all aspects of the cruise line industry.

Curricula will cover cruise industry law including maritime law, port state laws and international treaties; cruise line leadership including human resources and general management, culture, policy and impact; sustainability including new technology, consumption, consumer demand and local infrastructure; and logistics and shoreside operations including forecasting, research strategic planning, customs, insurance, security and financing, etc.

2024 ranking by TOPUNIVERSITIES.COM that states it is #6 Best Hospitality Management Program in the U.S.

With record-breaking numbers of “Sunshine State” tourists every year, Florida International University’s Chaplin School of Hospitality and Tourism Management, sits in one of the most strategic locations for any hospitality management school as most of the cruise companies are headquartered in South Florida. Moreover, Florida is home to PortMiami, the No. 1 busiest cruise port in the U.S. More than 6.8 million passengers traveled through PortMiami in 2019, and the port is also home to 20 cruise lines berthing 55 ships. After PortMiami, Port Canaveral, No. 2, is home to 47 vessels and Port Everglades, No. 3, is home to 41 vessels. FIU is in a unique position to offer its students exclusive access to leaders embedded within the cruise line industry, real-time information and current case studies to instruct students on the most salient aspects of cruise line travel and operations today.

Of note, the global cruise line industry is also continuing its steady growth and will need a stream of professionals to fill new positions. Moreover, China is the fastest-growing cruise market in the world and is expected to be the largest by 2030. There are 12 new departure ports and up to three new home ports slated for construction in China. Pre-COVID, it was projected that the Chinese cruise line market would host roughly eight to 10 million guests a year. 

Cruise industry workers are employed on ships and also work in ports, in head offices, in travel agencies and in many other locations. The M.S. in Hospitality Management: Cruise Line Operations  Specialization takes this vast range of managerial pathways into consideration to prepare graduates for immediate application of their skills. The multibillion dollar industry is in need of managers to help support the massive numbers of tourists each year at more than 2,000 cruise line ports worldwide. Additionally, in 2021, 28 new ships launched and more than 17 new ships are on order to launch in 2022 and 2023. Experts indicate that pandemic-induced pent up demand for cruise line travel will propel the industry to new heights in the years to come.

With a wide range of careers, the hospitality industry is one of the largest sectors in the service industry and provides a large number of opportunities for those with an M.S. in Hospitality Management: Cruise Line Operations  Specialization .

Partnerships

The Chaplin School, named for Mr. Harvey Chaplin, Chairman of Southern Glazer’s Wine & Spirits, annually co-produces the Food Network & Cooking Channel South Beach Wine & Food Festival (SobeWFF) along with Southern Glazer’s. The event, largest of its kind in the U.S., generates experiential learning opportunities for as many as 1,200 FIU students each year. Additionally, the Chaplin School has developed many other long-standing relationships with major global hospitality and tourism corporations such as Carnival Cruise Lines (funder of the Carnival Gold Scholars and the Carnival Student Center on our BBC campus) and Marriott International (namesake for the school’s Marriott Tianjin China Program), along with some well-known names among food and beverage producers to the industry such as Bacardi, Badia and Quirch that have greatly contributed to the school’s Restaurant, Culinary and Spirits Management programs. Global corporate partners have been central to efforts to expand funding opportunities to students, serve the local community, provide employment experiences, and deliver the resources needed to advance the quality of education and service provided to students and alumni. Building meaningful relationships with industry organizations has been an integral part of the Chaplin School’s highly-successful existence, earning the #1 ranking for U.S. online hospitality and tourism programs for six years in a row. 

Career Path

Hotel General Manager, Food Service Manager, Entertainment Manager, Food & Beverage Manager, Convention Sales Manager, Supply Chain Manager, Cruise Operations Manager, Revenue Manager, Hotel Development, Entrepreneur.

Non-traditional Career Paths

HR Coordinator

Customer Service Manager

Sales Representative

Recruitment Consultant

Communication Coordinator

General Manager

Income Range

$34,000 - $198,000

Industry Outlook

FL: 11% ⬆️

US: 7% ⬆️

(Sources: Bureau of Labor Statistics and onetonline.org)

33 Credit hours total. No thesis will be required for this track.

CORE COURSES 

HMG 6257  Hospitality and Tourism Industry Research Analysis 3

HMG 6446  Hospitality and Tourism Technology Innovations 3

HMG 6477  Financial Management for the Hospitality Industry 3

HMG 6246  Organizational Behavior in the Hospitality and Tourism Industry 3

HMG 6280  Global Issues in Hospitality and Tourism 3

HMG 6296  Strategic Management for Hospitality and Tourism 3

HMG 6916 Hospitality Industry Research Project 3

HMG 6946  Graduate Internship 3

CRUISE LINE OPERATIONS COURSES 

HMG 6263  Logistics and Shoreside Operations 3

HMG 6261  Cruise Line Leadership 3

HMG 6600  Cruise Industry Law 3

HMG 6260  Sustainability in Cruise Line Operations 3

This is an 11 course, 33 credit program. Both the Strategic Management for Hospitality and Tourism and Graduate Internship should be completed in the final semester.

TENTATIVE COHORT SCHEDULE

HMG 6257  Hospitality and Tourism Industry Research Analysis

HMG 6446  Hospitality and Tourism Technology Innovations

HMG 6477  Financial Management for the Hospitality Industry

HMG 6246  Organizational Behavior in the Hospitality and Tourism Industry

Spring 2023

HMG 6280  Global Issues in Hospitality and Tourism

HMG 6263  Logistics and Shoreside Operations

HMG 6261 Cruise Line Leadership

HMG 6260 Sustainability in Cruise Line Operations

Summer 2023

HMG 6296  Strategic Management for Hospitality and Tourism

HMG 6600  Cruise Industry Law

Requirements

Admissions documents.

The following must be submitted: 

Online master's programs application ($30).

GPA - Minimum 3.0 GPA in upper-division coursework.

GMAT/GRE –Not required if your undergraduate GPA is at least 3.0 in upper-division coursework.

Official transcripts -- All applicants must submit official transcripts from all previously attended colleges/universities. Transcripts must be submitted in sealed envelopes directly from the respective institutions. A four-year bachelor degree from an accredited institution as well as a minimum grade point average (GPA) of 3.0 in upper-division coursework is required. 

Proof of Degree -- Submit official proof of degree: a notarized copy of the original diploma is required if the degree is not posted on the official transcripts.   

Only those applicants who have submitted complete application packets will be considered. Meeting the minimum requirements is not a guarantee of admissions. 

International Students

Proof of English Language Proficiency. If you earned a bachelor's degree in a country whose official language is not English, you must demonstrate English language proficiency by earning a passing score on the Test of English as a Foreign Language ( TOEFL ) or the International English Language Testing System ( IELTS ). TOEFL required minimum score: 550 (paper-based exam) or 80 (internet-based). IELTS required minimum score: 6.5. When requesting official scores, please refer to FIU Institution code 5206. TOEFL / IELTS scores are valid for two years. View list of TOEFL/IELTS-exempt countries .

Graduate programs can use the Duolingo English Test.

Please visit Duolingo English Test for more information about how to register for the exam.

FIU Minimum Duolingo English Test Score: 110

Course by Course Evaluation. If your post-secondary educational history includes coursework outside the United States, you must submit a course-by-course credential translation and evaluation, with grade point average (GPA) calculation included, for all non-U.S. coursework. FIU accepts evaluations/translations from any NACES member evaluation service.

FIU accepts evaluations/translations from any NACES member evaluation services, below are a few FIU recommends:

Josef Silny & Associates, Inc., International Education Consultants 7101 SW 102 Avenue Miami, FL 33173 Phone: 305-273-1616 | Fax 305-273-1338 www.jsilny.org  | [email protected] Visit the  Josef Silny & Associates FIU Form  for details

Official Transcripts Translation. If official transcripts are not in English, a second copy of the transcript must be requested for translation. Both the official translation, as well as the original transcripts, must be submitted to FIU.

Certified Copy of Diploma .  I f you obtained your degree at a foreign institution.

  • As a fully online degree,  this program is ineligible to grant/provide F-1 Student visas.  

Official transcripts/translations must be submitted directly by the respective institution(s) in electronic format or mailed in a sealed institution envelope to:  

FIU Graduate Admissions, P.O. Box 659004, Miami, FL 33265-9004  

Address for Express Mail/Courier Services:

FIU Graduate Admissions, Modesto A. Maidique Campus, BT 201, 11200 S.W. 8th Street, Miami, FL 33199

Tuition and Aid

Pursuing your graduate degree is one of the best investments you can make – one that will open doors to personal and professional opportunities. Our tuition costs represent some of the best values in higher education, and we also offer financial aid support to help you reach your goals.

Scholarship opportunities available

Academic Works

FIU offers Academic Works , a website that matches students with relevant scholarship opportunities.  Find the one that’s right for you!  Academic Works is an online scholarship application tool where FIU students can browse and apply for more than 100 scholarships, made possible by the generosity of FIU alumni and friends.  Students can apply after they are matriculated into one of our programs. For more information visit https://give.fiu.edu/business-governance/scholarships/ .

Other Resources

There are other third party resources that prospective students can access while researching on how to pay for school. Below are various links that provide more information on financial aid and scholarship opportunities:

Federal Financial Aid

For information on Federal Financial Aid and the Free Application for Federal Student Aid (FAFSA), please visit our financial aid page .

Under the revised Florida Board of Governors' (BOG) Regulation 8.002, all institutions of the State University System (SUS) of Florida are required to provide students with a side-by-side Tuition and Fees comparison for continuing education programs. The tuition comparisons are made between a traditional program vs. its counterpart Market Rate/Self-Supporting program. This approach provides students an opportunity to become aware of options that are available upon selecting a degree program of study.

Please click on the following link which will take you to a searchable database that provides the side-by-side tuition and fees comparisons for the Master of Science Hospitality Management Cruise Line Operations Specialization: https://continue.fiu.edu/programs/side-by-side-tuition-comparison/embed.html

Top Faculty

Faculty value student exploration and encourage innovation. They serve as mentors and models who challenge and inspire students. Chaplin School faculty members combine strong academic credentials with excellent teaching skills and extensive executive-level industry experience to inspire students to become leaders in hospitality and tourism. Students learn from experts on all aspects of the field from wine tasting to leadership and entrepreneurship to sustainability. Professors are steeped in knowledge about the newest new inroads to outside fields such as healthcare, and the geopolitical influence on hospitality in emerging markets. Faculty also prepare students with sound approaches to financing and networking to help encourage opportunities and innovation.

View Our Info Session

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Current Rankings List

33 credits required, $27,000 tuition cost.

* Total tuition and fees are subject to change.

100% online

12-month program

Program starts Fall Term

This program grants you access to Career Engage and associated scholarships

#2 Best Online Master’s in Hospitality Management 2020 from OnlineSchoolsReport.com

Ranked No. 1 Best Online Hospitality Management Program by BestColleges.com

Ranked No. 1 for Best Online Hotel Management Programs by AffordableCollegesOnline.com

Chaplin School ranked in top 50 worldwide (QS World University Rankings by Subject), 2019.

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Diploma in Hospitality & Cruise Ship Management

  • Swiss Alpine Diploma
  • Study in India

Who this course is for:

Individuals looking for employment in the vast cruise ship industry in food & beverage, culinary arts, housekeeping, front office, guest relations, etc. and then advancing to supervisory and managerial positions after gaining work experience.

Description

The 2-year program is designed to equip students with the knowledge and skills needed for a successful career in the hospitality operations part of a cruise, as well as providing an essential understanding of elements relating to life and work on a cruise ship. As part of the course, students will be studying specialist operational elements such as front office, food and beverage, housekeeping, customer service, effective communication, essential IT skills, and accounting.

Additionally, they will be introduced to the wider world of the cruise industry, its history, players, customers, regulations, concerns such as safety and security.  Please find attached the syllabus of the programme together with the module descriptions.  This is a course that was designed with the help of experts from the cruise industry, thus ensuring that students will be very well prepared for their future career.  Industry placement is an integral part of the programme of study whereby students will undertake a 20-week internship in a 5 Star hotel in the first year.  In the second year they may apply to work on a cruise ship.

What you will learn:

  • Hands-on skills in hotel operations including Food & Beverage Management and Rooms Division (Front Office, Reservations, Housekeeping)
  • Everything about the cruise industry, its history, players, customers, and regulations 
  • Safety and security on cruise ships

Hospitality & Cruise Ship Operations – Year 1

  • Modules to be covered over a period of 20 weeks
  • The Cruise Ship Industry
  • Customer Service & Effective Communication
  • Cruise Ship Basics
  • Front Office Operations
  • Housekeeping Operations & Application
  • Food & Beverage Service Management
  • Food & Beverage Practicals
  • Culinary Theory
  • Property Management Systems
  • Managerial Accounting
  • Essential IT and Research Skills
  • Professionalism Seminar
  • Industry Placement in a 5 Star hotel

Hospitality & Cruise Ship Management – Year 2

  • Cruise Operations
  • Food & Beverage Operations Management on Cruise Ships
  • The Business & Management of Ocean Cruises
  • Financial Accounting
  • Human Resources Management
  • Organisational Behaviour
  • Hospitality, Tourism & Events Marketing & Sales
  • Fundamental Methods of Enquiry
  • Integrated Project
  • Industry Placement on a cruise ship

Request Information

Passion is the thing that will help you create the highest expression of your talent, testimonials, what our alpiner’s say:.

Daria Rarenko-MSc International Hospitality & Tourism Management

Daria Rarenko

MSc International Hospitality & Tourism Management 2013

I learned how to take initiatives, be responsible, and become a valuable team member, which is key to a successful career ...read more

Pavlos Tsouchlaris-MSc International Hospitality & Tourism Management

Pavlos Tsouchlaris

MSc International Hospitality & Tourism Management 2016

The name “Alpine Center” is synonymous with eminent success and high-reaching progress through setting goals and achieving them. ...read more

Philippe Charalambopoulos-BA(Hons) International Hospitality & Tourism Management

Philippe Charalambopoulos

BA(Hons) International Hospitality & Tourism Management 2019

Hospitality Management was not my first choice but it was my final one, I had a passion to work with the people and help the environment. ...read more

Patrick Loutfi-Spa Management Specialization

Patrick Loutfi

Spa Management Specialization 2010

Alpine Center provides courses that cover a wide and valuable range of issues concerning the spa industry and how to operate a spa facility efficiently and effectively. ...read more

Reginald Muteiwa-Swiss Alpine Diploma in Culinary Arts

Reginald Muteiwa

Swiss Alpine Diploma in Culinary Arts 2020

I gained more than I bargained for thanks to the Alpine family with the chance to interact with individuals from different corners of the world and society, network with successful professionals and organizations ...read more

Yana Garbuz-Swiss Alpine Diploma in Culinary Arts

Yana Garbuz

Swiss Alpine Diploma in Culinary Arts 2010

Alpine Center gives great opportunities to its students, and as a Culinary Arts graduate I really want to thank all the teachers as they have done the best job. ...read more

Rachel Elson-BA(Hons) International Hospitality & Tourism Management

Rachel Elson

BA(Hons) International Hospitality & Tourism Management 2021

I’ve been given the opportunity to meet people from all over the world who soon became like my second family, as well as the doorstep to travel the world both while I study and later when I begin working. ...read more

Samer Al-Kantar-Swiss Alpine Diploma in Hotel Management

Samer Al-Kantar

Swiss Alpine Diploma in Hotel Management 1997

I am a proud graduate of the Alpine Centre, the Swiss Business School for Hotel & Tourism Management.   Being from Lebanon,  I chose to study at this Swiss school’s campus located in Greece. ...read more

Roman Chashka-Hospitality Management Diploma Online

Roman Chashka

Hospitality Management Diploma Online

I took control of my professional development and studied at my own pace and on my own schedule. Two years later I am so pleased to have learned so much and have earned the prestigious awards from both Alpine & AHLEI. ...read more

Phaedra Clarke

BA(Hons) International Hospitality & Tourism Management 2010

The biggest thank you to all to all my lecturers over the years. You were the best I could ever hope for! ...read more

Alexander Kyramarios-Swiss Alpine Diploma in Hotel Management

Alexander Kyramarios

Swiss Alpine Diploma in Hotel Management 2010

The fresh, exciting and relevant classes offered by Alpine Center suited my needs perfectly. ...read more

Irene Kapetanaki

I would highly recommend Alpine Center to potential students who wish to build a career in the challenging world of hospitality, and to gain international work experience. ...read more

Ruzhdi Popova-BA(Hons) International Hospitality & Tourism Management

Ruzhdi Popova

BA(Hons) International Hospitality & Tourism Management 2023

I'm excited to apply my knowledge to grow our enterprise and seek out expansion opportunities. ...read more

Ammar Rifai-BA(Hons) International Food & Beverage Management

Ammar Rifai

BA(Hons) International Food & Beverage Management 2010

From day one we learned to always push ourselves beyond excellence and then push some more. Its true what they say about the alpine formula: ALPINE= Professionalism + Education + Personality. ...read more

Panagiotis Grigoriou-Swiss Alpine Diploma in Hotel Management

Panagiotis Grigoriou

Swiss Alpine Diploma in Hotel Management 2019

I find the training I have received at the Four Seasons Astir Vouliagmeni, prior to its opening, most inspiring. I feel privileged and can foresee a brilliant career ahead of me. ...read more

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CLIA’s online learning courses are interactive, insightful, and packed with information that will help you take your career to the next level! Most of these courses can be completed in approximately 30 minutes anywhere you have internet access. Create your own personal classroom at your desk, in a coffee shop, even on a cruise, completely on your own schedule. Browse our online learning classes below or go to the  Product Catalog . Simply click the courses below to log into your MyCLIA (if you do not have an account, you can create one for free) to review the descriptions and enroll.

Featured CLIA Courses

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Required course of annual membership – 2024 State of the Cruise Industry – Coming Soon

Cruising 101 Cruising 201

20 Best Practices for Travel Agent Success Better Listening Skills for Better Business Building Client Loyalty Getting Prepared for Cruise Sales Adding Value to the Cruise Experience

Clever Ways to Close a Sale a Sale Converting Prospects to Customers a Sale Customer Relationship Management Delivering Great Customer Service Power Selling 101: Skills Power Selling 201: Techniques Put the Person Back in Personal Selling Successful Qualifying

Cruise Events 101: Creative Ways to Increase Sales Cruise Events 201: Taking Your Cruise Event to the Next Level Cruise Events 301: Virtual Events Getting Prepared for Cruise Sales Marketing 101: Developing Your Marketing Strategy Marketing 102: Marketing Your Cruise Business on a Budget Marketing 201: Implementing Effective Cruise Marketing Marketing 301: Cruise Lead Generation - Using Lead Generation Pages Personal Branding Public Relations 101: Public Relations Basics for Your Cruise Business Cruise Industry Leadership 501 Cruise Industry Leadership 601

World Geography- Eastern Hemisphere World Geography- Western Hemisphere

Groups 101: Introduction to Groups Groups 201: Developing Group Business Groups 301: Successful Group Management Sell Your Passion The New Face of Luxury

Make Suppliers Your BFF Wonderful World of Ship Inspections

(Select from following list)

Cruising 101 Cruising 201 Delivering Great Customer Service 20 Best Practices for Travel Agent Success Power Selling 101: Skills Sell Your Passion Successful Qualifying 101 Wonderful World of Ship Inspections Getting Prepared for Cruise Sales Power Selling 201: Techniques Holland America Line Virtual Ship Inspection Cruise Industry Leadership 501 Effective Cruise Presentations 101: Skills

*These online courses can be used toward the complimentary course benefit of your CLIA Individual Agent Membership (IAM).

Be sure you enroll in one of CLIA's Certification Programs to get the most return for your time and money!

hrm cruise line course

Take your career to the next level by enrolling in CLIA Certification and applying your online courses towards the certification level of your choice!

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“CLIA membership has taken my travel business to another level! It has given me the confidence to offer my clients the best in cruises, from family-oriented to luxury. CLIA Professional Development has provided me with in-depth knowledge of cruise lines, ports of call, and so much more. Most importantly, CLIA has taken my commissions to another level. After all, it is true, “the more you learn, the more you earn.” Speaking as an ACC, nearly complete with the Master Cruise Counsellor (MCC) program, it truly is the best investment that I could have ever made in my business. Onward and upward!” — Ferne C. Sapp, ACC

hrm cruise line course

I am so grateful for CLIA, and everything you all do to make sure agents are equipped with the knowledge and tools to provide the best service in the cruise industry. I have enjoyed all of the classes I have taken so far, and I look forward to working toward my MCC. It’s not just important to me to advise clients, but I also want to be knowledgeable in all aspects of the cruise business. Even after three college degrees, the training with CLIA has been my best education yet! Thank you all for being great trainers, leaders, and advisors. — Tonia Sanders, ACC

hrm cruise line course

Earning my CLIA Master Cruise Counselor certification nearly 20 years ago provided me with the core knowledge to get my career off the ground. I am grateful for CLIA’s continually evolving training offerings both digitally and in person that enhance travel advisors ability to understand the complexity of the cruise market. — Daniel Genung

hrm cruise line course

“CLIA training has given me the competence and confidence to sell cruises. When I started as a travel advisor 11 years ago, I had sales experience from my previous job, but I had no cruise sales or personal cruising experience. The first place I started was enrolling in Cruising 101, and eventually on to more advanced CLIA online courses. I eventually earned my ACC and then my MCC. I tell my clients that I have a PhD in cruising and that I earned that level of expertise from CLIA training. CLIA Professional Development has helped me to become an expert in cruising!” — Barbara Ballard, MCC

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International Tourism and Hospitality Management

BACHELOR OF SCIENCE IN INTERNATIONAL TRAVEL AND TOURISM MANAGEMENT     

The International Travel and Tourism Management Program is a Bachelor of Science Degree Program that provides foundation and specialization study in the tourism management field through academic, laboratory, and field internship experiences.  The program provides the knowledge and skills necessary for the students, ensuring that their efficiency and quality meets with the world-class tourism standard.  The program is designed in two depth areas in the tourism field operations and management, which is also to prepare students for future employment in a variety of hospitality and tourism positions in the growing tourism business.  

BACHELOR OF SCIENCE IN INTERNATIONAL HOSPITALITY MANAGEMENT  

Specializations:  

Hotel and Restaurant Administration  

The Hotel and Restaurant Administration Program is a Bachelor of Science Degree Program that provides foundation and specialization study in the Hotel Management field through academic, laboratory, and field internship experiences.  The program provides the knowledge and skills necessary for the students to ensure efficiency and to prepare the students to be supervisors in the Hospitality industry.  The program is designed in two depth areas in the Hotel field operations and management, which is to prepare students for employment in a variety of hotel positions in the growing hotel field. 

Cruise Line Operations in Culinary Arts   

The Cruise Line Operations in Culinary Arts Program is a Bachelor of Science Degree Program that provides foundation and specialization study in the culinary arts and food service field through academic, laboratory and field internship experiences.  The Program provides the knowledge and skills necessary for the students to ensure efficiency and quality product preparation and service in the food service setting.  The program is designed in two-depth areas in the culinary field: operations and management, which is to prepare students for employment in a variety of food production and restaurant positions in the growing food service field in the cruise line industry. 

Cruise Line Operations in Hotel Services  

The Cruise Line Operations in Hotel Services Program is a Bachelor of Science Degree Program that provides foundation and specialization study in the Hotel Services field through academic, laboratory, and field internship experiences.  The Program provides the knowledge and skills necessary for the students to ensure efficiency and to prepare the students to be supervisors in the Cruise Line industry.  The program is designed in two-depth areas in the Cruise Line Operations: operations and management, which is to prepare students for employment in a variety of hotel positions in the growing cruise line operations. 

Culinary and Kitchen Operations  

The Culinary Arts and Kitchen Operations Program is a Bachelor of Science Degree Program that provides foundation and specialization study in the Culinary Arts and Food Service field through academic, laboratory, and field internship experiences.  The Program provides the knowledge and skills necessary for the students to ensure efficiency and quality product preparation and service in the food service setting.  The program is designed in two depth areas in the culinary field: operations and management, which is to prepare students for employment in a variety of food production and restaurant positions in the growing food service field. 

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Philippine Women's University

BS in Hospitality Management with Specialization in Cruise Ship Operations Management

  • About this Course

About this course

BSHM - Cruise Line Operations Management Specialization (a newly revised curriculum) is designed to prepare adventurous and sturdy students for a successful career in the exciting world of cruise liners. Aside from the HM skills in front office, food and beverage, communications, customer service, technology skills, the new curriculum develops the professional requirements of knowing the nature of cruise ship operations, work in a multicultural environment, wider issues on personnel, organizational behaviour, security, safety and crisis management as well as cruise ship destinations and marketing. OJT onboard ship caps the training enabling the student to discover how operations are conducted on board the ship and grounds the students on the reality aspects of the job as well as motivate him further on the cruise ship profession. Career opportunities offer the same positions as the other HM specializations. Aligned with the legacy of PWU, all the specializations are implemented in an environment of training for social sensitivity, ethical professionalism and a deliberate advocacy for cultural heritage and the county.

Things You Might Need for this Course

Freshman Admission Requirements: Admission Requirements - Freshmen: 1. High School Card Form 138 (original and photocopy) 2. Letter of Recommendation / Certificate of Good Moral Character from High School Principal / Guidance Counselor (original and photocopy) 3. NSO certified birth certificate (original and photocopy) 4. 2 colored 1.5 x 1.5 ID pictures Transferees Admission Requirements: Admission Requirements - Transferees: 1. Certificate of Transfer Credential / Honorable Dismissal (original and photocopy) 2. Certified True Copy of Grades (original and photocopy) 3. Letter of Recommendation / Certificate of Good Moral Character from the Dean or Guidance Counselor of the last school attended (original and photocopy) 4. NSO issued birth certificate (original and photocopy) 5. Marriage Certificate (for married female students – 2 photocopies) 6. 2 colored 1.5 x 1.5 ID picture Foreign Students Admission Requirements: Admission Requirements - Foreign Students: 1. Scholastic record duly authenticated by the Philippine Foreign Service consular officer located in the student’s country of origin or legal residence 2. Police clearance certificate issued by the National Police Authority in the student’s country of origin or residence duly authenticated by the Philippine Foreign Service consular officer. Alternatively, a certificate of good moral character from a reputable source (Employer, Government official) will be accepted. 3. Copy of the Birth Certificate 4. 2 ID pictures (1.5" x 1.5") 5. Copy of passport showing photo, data & stamp of the latest arrival of the student and existing visa. Original passport must be presented for verification only. Foreign Second Admission Requirements: Admission Requirements - Second Coursers: 1. Certificate of Transfer Credential / Honorable Dismissal (original and photocopy) 2. Certified True Copy of Grades (original and photocopy) 3. Letter of Recommendation / Certificate of Good Moral Character from the Dean or Guidance Counselor of the last school attended (original and photocopy) 4. NSO issued birth certificate (original and photocopy) 5. Marriage Certificate (for married female students – 2 photocopies) 6. 2 colored 1.5 x 1.5 ID picture

About the Provider

Philippine Women’s University (PWU) is a private, non-sectarian academic institution founded in 1919 with the goal to empower women through higher education. It was one of the few schools in Manila that accepts female students during its time. But today, the school now accepts male enrollees.  The institution offers basic education from preschool to senior high at the Jose Abad Santos Memorial School (JASMS) in Manila and Quezon City. Meanwhile, its undergraduate to post-graduate degree programs are offered in its main campus. 

The PWU is composed of fourteen academic schools that offer programs in Arts and Sciences, Fine Arts and Design, Music, Business Education, Food Technology, Education, International Relations and Diplomacy, Hospitality Management, Medical Technology, Nursing, Nutrition, Pharmacy, Social Work, and Tourism. In addition to these programs, the PWU also provides special programs that include distance learning and the Expanded Tertiary Education Equivalency and Accreditation Program (ETEEAP).

CruiseShipJobs.com

Cruise Ship Job Positions – Human Resources Jobs

Human resources manager.

Other Titles:  Human Resources Manager (Princess Cruises, Royal Caribbean, HAL), Human Resources Director (Carnival Cruise Lines, NCL)

Job Description:  Supervises human resource team and is responsible for employee relations, training and development, administration of crew, career path counselling, and leadership training.

Note:  Royal Caribbean’s Human Resource Manager also looks after the role of Crew Manager.

Experience and Skills Required:  A minimum of three years of experience in a human resources environment, preferable in a management capacity with an international staff. A bachelor’s degree is also required.

Typical Rank:  3-striped officer

Average Salary:  $4,000 to $6,000 per month

Crew Manager

Other Titles:  Crew Manager (Princess Cruises), Manager of Staff Administration (Carnival Cruise Lines), Personnel Manager (NCL)

Job Description:  Manages the administration of crew payroll; Collects payment from officers for onboard accounts; Supervises and facilitates crew travel arrangements for crew disembarking; Liaises with customs and immigration officials for disembarking crew and 90-day immigration inspection; Administers the new joiners for signing their ship’s contracts; Reviews crew documents;

Experience and Skills Required:  Previous experience in a ship’s crew office is preferred. Supervisory experience is required. Administration and cash handling skills must be excellent.

Typical Rank:  2-striped officer

Average Salary:  $2,500 to $4,000 per month

Training and Development Manager

Other Titles:  Training and Development Manager (Carnival Cruise Lines, Royal Caribbean), Training Specialist (NCL)

Note:  Princess Cruises’ onboard Human Resource Manager is also responsible for training and development.

Job Description:  Oversees shipboard training; Conducts orientation for new joiners; Coordinates with Safety Officer for safety training; Training and Development Manager also offers training courses in topics such as sales, hospitality, English, Spanish, USPH, and department specific training.

Experience and Skills Required:  Minimum two years of training or teaching; Bachelor’s Degree or some equivalent post secondary education is preferred; ESL certification is an asset; Shipboard experience in guest relations, accounting and crew office is preferred.

Other Titles:  Crew Agent (Princess Cruises), Staff Administration Coordinator (Carnival Cruise Lines), Crew Administrator (Royal Caribbean, Celebrity Cruises), Crew Relations Specialist (Royal Caribbean)

Job Description:  Assists the Crew Manager as directed with crew services, crew relations and crew travel arrangements.

Experience and Skills Required:  Candidates must have at least one year experience in an administrative role within a high volume hotel or cruise ship.

Typical Rank:  1-striped officer

Average Salary:  $1,800 to $3,000 per month

Training Coordinator

Other Titles:  Training Coordinator (Carnival Cruise Lines)

Job Description:  Assists Training and Development Manager as directed.

Crew Welfare Coordinator

Other Titles:  Crew Welfare Coordinator (Princess Cruises), Crew Welfare Specialist (Royal Caribbean, Celebrity Cruises). In the past, most cruise lines would have a motivated crewmember volunteer to take on this type of role. Normally the position was called President of the Crew Club Committee. Cruise Lines such as Celebrity Cruises and Princess Cruises now have this job as a paid position.

Job Description:  The Crew Welfare Coordinator organizes activities for the crew. Activities include crew discos, crew barbeques, and crew shore excursions. This coordinator must also attend these functions as an event planner.

Experience and Skills Required:  Experience organizing and hosting parties is required. Candidate must have an outgoing personality with the skills of getting others involved. Although the candidate must be present at all events, this position must be able to exhibit self control as well.

Average Salary:  $1,000 to $2,000 per month

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CV Writing

Free emails with tips and advice on how to get a job on-board a cruise ship.

A day in the life of a Human Resources Manager

  • 19 October 2015

Good morning everyone, my name is Marianne and I have been working on board ships for more than 10 years. Most people would think about doing my kind of job only on land and probably wouldn't think that like me, they would end up on a cruise ship.

Of course, the bigger the ships, the more crew members will be on board – and that calls for a human resources department on board. In the earlier days all human resources issues were dealt with from a main office, and on board by the department heads, the Staff Captain for disciplinary issues and often the intervention of the Master of the ship.

A day in the life of a Human Resources Manager

With often more than 1000 crew members on board, there is a lot more to deal with than in the past. I am responsible for managing the crew welfare, providing on board orientation for new crew members, ensuring information and implementation of new HR rules and regulations are passed onto department heads and provide consultations to crew members.

Today we have the new orientation of the 20 new crew members coming on board. We have a training room, which is used by myself, the safety officer and department heads if needed. I hold the room booking log so all requests to conduct a training session or meeting must come through to me.

I work closely with the crew purser and all crew which signed on today, have received the information that an on board orientation and safety meeting will be held for them today. Participation is mandatory, so I have my list of names ready of who needs to attend.

Besides looking after new crew, today I also have two crew members who need to be sent home. This is due to disciplinary reasons and I need to make sure all the documentation is complete and that the evaluation report they get clearly states why they are being sent home, and that they cannot be re-hired.

Just a moment ago a crew member came to me, because one of his family members at home has passed away. Besides the emotional stress and painful experience, the crew member needs some help and guidance on how to go about leaving the ship, without actually breaking his contract.

Of course this is a big concern. I will need to work closely with the crew purser to arrange for flights and to get the crew member cleared by immigration. Depending on the crew members nationality, this can often be very challenging. People risk not being able to get home as quickly as they may need to because the country we are at does not allow the person to enter the country, go to the airport and fly home. This can be very upsetting and stressful for both the staff member and their families.

Besides this, the crew member also needs to know what he needs to do, in order to be able to return to the ship/cruise line. First the crew member will be signed off as terminating the contract and will be issued with a 6 month re-hire stop. Once the crew member submits the certified death certificate of the person that has passed away, we can arrange to have that re-hire stop removed and the crew member can return to work.

I am sure you understand, that dealing with crew members issues means that I have to be professional at all times and also make sure that information is kept confidential at all times. This is one of the key skills to my job and I think I am very good at it.

I hope you got an idea on what my position is all about and you had a good time spending it with me.

Marianne Ward, UK

  • Read more Job Diaries here

Cruise Ship Jobs - Shipboard Human Resources Department Positions

Back to All Shipboard Positions

The shipboard Human Resources Department of a large cruise ship is similar to a land based modern corporate structure. The specific challenges for a human resources department aboard a cruise ship is that it has to manage and work with a multi-national and multi-cultural cruise ship officers, crew and staff in somewhat enclosed and limited in terms of space working and living environment. To manage over 2000 (on some cruise ships) employees not only working, but actually living on the ship for extended period of time is not an easy task. The shipboard human resources department on a large cruise ship may consist of up to four different positions - Human Resources Manager, Training and Development Manager, Crew / Staff Administrator and Crew / Staff Administrative (Welfare) Assistant. Size and number of positions in a shipboard human resources department vary between different cruise lines and different sizes of cruise ships. Some cruise lines merge the Human Resources Manager and Training & Development Manager positions into one position. With others the Crew / Staff Administrator and Crew / Staff Administrative (Welfare) Assistant positions are designated as Crew Purser and Assistant Crew Purser and belong to a different shipboard department.

Human Resources Manager

The human resources manager oversees and manages the entire human resources division of the cruise ship with an emphasis on vital functions: training and development, performance management, conflict resolution, promotions, transfers, employee relations, employee turnover, berthing compliance, progressive discipline, time and attendance, benefits and compensation administration, policies, procedures and regulatory compliance (to name a few). The human resources manager provides assistance and support to all senior officers, onboard management and heads of other departments when dealing with human resources issues. The shipboard HR Manager works in direct liaison with the cruise line's corporate office HR department and has to consult with the corporate office senior management on matters when there is a perceived conflict with shipboard management. Requirements: two to four years Human Resources management experience within a large organisation. Cruise ship, hotel, hospitality or retail type of background is preferred. Experience in multi-national and multi-cultural environment is a plus. Minimum Bachelor’s degree from an accredited university or college in Human Resources, Business Administration, Psychology or related field. Must posses excellent verbal and written command of the English language and be proficient in the use of computers, Internet communications and office software packages. Salary range: $5000-6500 U.S. per month, depending on the cruise line.

Training and Development Manager

The training and development manager is responsible for day-to-day training and development programs for cruise ship's officers, crew and staff while in the same time evaluating the effectiveness of training performed by managers and supervisors of all shipboard departments. The Training and Development Manager conducts both new hired personnel orientation programs and recurrent onboard training in order to ensure that highest quality operational and safety standards of the cruise line are achieved. He/she executes and performs train-the-trainer sessions with ship's Safety Officer, Environmental Officer, heads of various shipboard departments, supervisors and managers in order to constantly improve the effectiveness of their training methods and presentation skills. The Training & Development Officer is also in charge of maintaining the training certification records of the cruise ship's officers, staff and crew. Requirements: Bachelors degree or international equivalent from an accredited university or college. Two years of progressive Training and Development experience. Cruise ship, hotel, hospitality or retail type of background is preferred. Human resources Generalist experience is a plus. Must posses excellent verbal and written command of the English language (additional languages-Spanish, French or German is a plus) and be proficient in the use of computers, Internet communications and office software packages. Salary range: $3800-5200 U.S. per month, depending on the cruise line.

Crew / Staff Administrator

The crew/staff administrator (on some cruise lines this position is designated as Crew Purser and is part of Hotel Operations/Purser's Department) is responsible for the sign-on (embarkation) and sign-off (disembarkation) of the ship's officers, staff and crew on turnaround days and for all activities and details involved in those procedures, such as proper documentation preparation, airline tickets, traveling visas, hotel accommodation etc. He/she is also directly responsible for storage, maintenance and monitoring of ship's personnel documentation - passports, contracts, visas, seaman's books, pre-boarding medical examination results and any other documentation required. The crew/staff administrator issues crew ID cards upon embarkation (sign-on), deactivates and collects them prior to disembarkation (sign-off). Requirements: High school degree or international equivalent (pre-college education), college/university degree is a plus. Office/administrative experience required. Cruise ship, hotel or resort experience preferred. Must posses excellent verbal and written command of the English language. Salary range: $1800-2600 U.S. per month, depending on the cruise line.

Bachelor of Science in International Hospitality Management specialized in Cruise Line Operations Culinary Arts

  • Bachelor of Science in International Hospitality Management specialized in Cruise Line Operations in Hotel Services
  • Bachelor of Science in International Hospitality Management specialized in Culinary Arts and Kitchen Operations
  • Bachelor of Science in International Hospitality Management specialized in Hotel and Restaurant Administration
  • Bachelor of Science in International Travel and Tourism Management
  • Bachelor of Science in Nursing
  • Bachelor of Science in Marine Engineering
  • Bachelor of Science in Marine Transportation
  • Junior High School
  • Senior High School
  • Doctor of Philosophy in Management
  • Master in Business Administration
  • Doctor of Philosophy in International Hospitality and Tourism Management
  • Master in International Hospitality and Tourism Management
  • Master in Maritime Education and Training
  • Master of Science in Industrial Engineering
  • Master of Science in Information Technology
  • Master of Arts in Nursing
  • Master of Science in Medical Laboratory Science
  • Doctor in Public Administration
  • Doctor of Philosophy in Criminal Justice with specialization in Criminology
  • Doctor of Philosophy in English Language Studies
  • Doctor of Philosophy in Management specialized in Education
  • Doctor of Philosophy in Psychology
  • Master in Public Administration
  • Master of Arts in Educational Leadership and Management
  • Master of Arts in English Language Studies
  • Master of Arts in Psychology
  • Master of Science in Criminal Justice with specialization in Criminology
  • ETEEAP – Bachelor of Science in Nursing
  • ETEEAP – Bachelor of Science in Criminology
  • ETEEAP – Bachelor of Science in International Hospitality Management
  • ETEEAP – Bachelor of Science in Business Administration
  • ETEEAP – Bachelor of Science in Information Technology
  • Basic Training
  • Security Awareness Training and Seafarers with Designated Security Duties
  • Assessment and Certification
  • Foreign Language Program
  • Short-Term Programs/Courses
  • Certificate in Pastry Arts
  • Certificate in Culinary Arts
  • Corporate Social Responsibility
  • PATHWAY2Employability
  • SIKAT Program
  • Virtual Mobility Program
  • Instructional
  • Student Accommodation
  • Social Room
  • Support Services for Mental Health Conditions
  • Support Services for PWD
  • Recognized Student Organizations
  • The Laurel Program
  • LYKEIOS YEARBOOK
  • Academic Center
  • Accounting Office
  • Industry Partners
  • Career Portal
  • Cashier’s Office
  • Counseling and Testing Center
  • Management Information Systems
  • Office of the Registrar
  • Office of Student Affairs
  • Onboard Training Office
  • Scholarship Office
  • SHL Learning Resource Center
  • University Bookstore
  • University Medical and Dental Clinic
  • Office Directory
  • College of International Tourism and Hospitality Management
  • Bachelor of Science in International…

Bachelor of Science in International Hospitality Management specialized in Cruise Line Operations Culinary Arts (BSIHM-CLOCA) provides foundation and specialization study in the culinary arts and foodservice field through academic, laboratory, and field internship experiences.  The Program provides the knowledge and skills necessary for the students to ensure efficiency and quality product preparation and service in the foodservice setting.  The program is designed in two-depth areas in the culinary field: operations and management, which is to prepare students for employment in a variety of food production and restaurant positions in the growing foodservice field in the cruise line industry.

Accreditation:

  • Center of Excellence in Hotel and Restaurant Management Program as awarded by the Commission on Higher Education
  • PACUCOA Level IV Accredited Status
  • International Center of Excellence (4-stars) awarded by the Asia Pacific Institute for Events Management (APIEM)
  • Fully Accredited by The International Centre of Excellence in Tourism and Hospitality Education (THE-ICE)

hrm cruise line course

Download Curriculum

The complete program curriculum for Bachelor of Science in International Hospitality Management specialized in Cruise Line Operations Culinary Arts (BSIHM – CLOCA)

Download Student Manual

The student manual for Bachelor of Science in International Hospitality Management specialized in Cruise Line Operations Culinary Arts    (BSIHM – CLOCA)

LEVEL OUTCOMES

  • Program Educational Objectives (PEO)
  • Student Outcomes (SO)

Three to five years after graduation, graduates of BSIHM-CLOCA Program shall:

  • Be gainfully employed in cruise line or established own business in culinary and related industries demonstrating holistic competencies required for local and international business operations
  • Attain chef de partie or sous chef level position in local and international cruise line industry or specialized fields (baking and pastry/ local/ international cuisine)
  • Engage in life-long learning through continuous personal and professional development
  • Participate in research-related or corporate social responsibility activities that will contribute to the development and promotion of cruise line industry

hrm cruise line course

By the time of graduation, the students shall have the ability to:

  • Apply knowledge of physical, social, natural sciences, and humanities in the practice of the profession.
  • Apply skills in food handling, food production, food presentation, and food and beverage service operations based on international standards.
  • Adapt to technological advancement and services of international standards utilizing the different software and application for cruise line.
  • Demonstrate ethics, professionalism, and respect to cultural diversities in performing duties and responsibilities.
  • Communicate effectively and express themselves clearly both oral and written.
  • Apply innovative management and entrepreneurial functions in service-oriented business organizations.
  • Perform administrative and managerial skills in culinary and cruise line operation.
  • Conduct research in the field of cruise line and culinary industry and utilize the results for community development.
  • Perform crisis risk mitigation and management activities focused on sea-based hotel operations with emphasis on safety and security, crowd and crisis management.
  • Engage in continuous personal and professional development.
  • Demonstrate responsible citizenship and pride of being a Filipino.
  • Demonstrate competitive skills, knowledge and attitude to meet the needs and demand of the cruise line industry in the local, national and international workplace.
  • Apply knowledge and skills on specialized fields including baking and pastry, local and international cuisines.

hrm cruise line course

EMPLOYMENT OPPORTUNITIES

  • Hotel Manager
  • Food and Beverage Manager
  • Assistant Food and Beverage Manager
  • Executive Chef
  • Executive Sous Chef
  • Chef de Partie
  • Demi Chef de Partie
  • Garde Manger
  • Cook / Commis de Cuisine
  • Executive Pastry Chef
  • Pastry Chef
  • Chief Baker
  • Galley Supervisor
  • Galley Utility
  • Provision Master
  • Provision Staff

POLICY ON ADMISSION AND RETENTION

Purpose: – To provide guidelines for student retention and shifting within the College of International Tourism and Hospitality Management, distinguishing between the Associate and Bachelor programs.

Scope: – Applicable to all students enrolled in the Associate and Bachelor programs in College of International Tourism and Hospitality Management.

  • Retention Criteria
  • Intervention Strategies
  • Shifting Procedures

Appeals Process

  • Additional Considerations

hrm cruise line course

Academic Performance:

  • Associate Program: Must have no failing grades in all required courses.
  • Bachelor Program: Must have no failing grades in all required courses.
  • Successfully complete all required courses within the stipulated time frame.

Attendance:

  • Associate Program: Maintain a minimum attendance rate of 75% in classes and practical sessions.
  • Bachelor Program: Maintain a minimum attendance rate of 75% in classes and practical sessions.
  • Follow the college’s attendance policies.

Professionalism:

  • Adhere to a code of conduct that reflects professionalism in academic and practical settings.
  • Participate actively in internships, workshops, and industry-related events.

hrm cruise line course

Early Warning System:

  • Implement an early warning system to identify students at risk of not meeting retention criteria.
  • Provide academic counseling and support for struggling students.

Tutoring Services:

  • Offer tutoring services for students experiencing academic challenges.
  • Encourage peer-to-peer support.

hrm cruise line course

Internal Shifting:

  • Allow students to shift between different programs within the College of International Tourism and Hospitality Management.
  • Specify the criteria for internal shifting no failing grades in all required courses for the Associate Program and for the Bachelor Program.

Eligibility Criteria

Associate Program:

Current enrollment in the College of International Tourism and Hospitality Management.

Must have no failing grades in the subjects taken. – Good standing in the current program.

Bachelor Program:

College of International Tourism and Hospitality Management.

Application Procedure

  • Submission of Internal Shifting Application.
  • Specify desired program and provide reasons for the shift.
  • Submission deadline for internal shifting applications.

Evaluation Process

  • Academic performance review.
  • Consideration of program-specific criteria.
  • Interview (if necessary).

Notification

  • Notify students of the shifting decision.
  • Provide feedback and guidance for approved shifts.
  • Communicate any required additional steps.

External Shifting:

  • Provide guidelines for students wishing to shift to or from other departments.
  • Outline the application process and requirements.
  • Current enrollment in a different department.
  • Must have no failing grades in the subjects taken.
  • Good standing in the current program.
  • Submission of External Shifting Application.
  • Specify desired program in the College of International Tourism and Hospitality Management.
  • Submission deadline for external shifting applications.

hrm cruise line course

  • Establish a fair and transparent appeals process for students who do not meet retention criteria or face challenges in shifting.
  • Feel free to adjust the numerical values based on the specific standards and expectations of your college’s associate and bachelor programs.

hrm cruise line course

Credit Transfer

  • Determine the transferability of credits from the previous program.
  • Communicate the credit transfer process to approved shifters.

Academic Advising

  • Assign an academic advisor to guide shifted students.
  • Develop an academic plan for the remainder of the program.
  • Establish a transparent appeals process for students dissatisfied with the shifting decision.
  • Outline the steps and deadlines for filing an appeal.

hrm cruise line course

It has been a long journey to achieve what I wanted to be – for me it has been a roller coaster ride before I got the position (Management). Way back in 2010, when I was in college our Instructor asked us why we choose BSHRA (Hotel and Restaurant Management) as our course: most of my classmates answered that they want to be a professional chef someday. I answered I want to become a professional manager and owner of my restaurant. But after seeing our professional chefs in LPU I shifted my course to BS CLOCA (Cruise line Operations in Culinary Arts) which taught me more about basic kitchen operations and thanks to our professors who honed me to learn more which lead me to compete in and out school culinary activities such as the National Food Showdown. LPU also taught me to become a leader which helped me a lot in managing people.

Contact Information

Dr. Jennie Margaret M. Apritado

Department Chair – BSIHM Cruise Line Operations Culinary Arts

[email protected]

Dr. Ryan L. Mejia

Dean, College of International Tourism and Hospitality Management

[email protected]

Dr. Ma. Fe L. Meñez

Associate Dean, College of International Tourism and Hospitality Management

[email protected]

Mrs. Faye Mae M. Escarez

College Secretary – College of International Tourism and Hospitality Management

[email protected]

Office Location

Lower Ground, SHL Building, Main Campus

Contact Number

(043) 723-0706 Loc 107-108

[email protected]

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hrm cruise line course

Lyceum of the Philippines University

Hrm courses offered at lpu manila.

Lyceum of the Philippines University

  • Metro Manila
  • Philippines
  • All Job Positions
  • Marine Operations
  • Recruitment process

hrm cruise line course

Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun, and memorable vacation experiences at an outstanding value. Our company is committed to providing a diverse and inclusive work environment. Our focus is on continuous improvement and collaboration. Our employees have a responsibility to be accountable for all actions. Our leaders set the tone at the top through strong communication to support an ethical climate on board. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude that is based on fostering an environment of inclusion, trust, a willingness to listen, openness, and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do!

Set sail on a new career with Carnival, and help us bring the FUN to life aboard one of our fantastic vessels! We’re looking for dedicated individuals to join us as Learning and Development Managers!

Learning Delivery:

  • Effectively facilitate all company learning programs, including planning, administering, and evaluating thereafter.
  • Actively coordinate, liaise, and support all approved training requests from other departments and/or visiting trainers.
  • Empowering team members to better their written & spoken English skills through onboard resources.
  • Diligently administer and maintain the E-learning environment on board.
  • Effectively support, drive, and facilitate supervisory and leadership development programs.
  • Effectively manage onboarding programs for all new hires and returning team members per set guidelines.
  • Facilitate positive change effectively for all learning programs and initiatives.

Talent Development:

  • Support the department change request process for shipboard team members through testing and pre-screening.
  • Create effective development plans and coach team members toward their professional development in consultation with shipboard & shoreside leadership.
  • Support development plans for high-potential team members as directed by shipboard or shoreside leaders.
  • Optimize the use of available learning resources for employee development.
  • Support the competency framework implementation onboard (Professional Development Records).

Operations:

  • Observe company, government and/or flag state quality standards for programs, facilities, and administration.
  • Diligently monitor and maintain compliance with all regulatory, corporate, and other prescribed programs. This includes but is not limited to running reports and scheduling necessary classes each week or as mandated.
  • Ensure thorough record keeping and produce accurate and timely reports, per company guidelines.
  • Manage the Learning Resource Centre (LRC) facility, inventory of resources & opening hours.
  • Actively support, assist, and comply with all necessary standards of company & ship safety, security, environmental (HESS) and MLC requirements
  • Prepare for and lead any training-related audit; Promptly correct deficiencies cited during inspection rounds.
  • Diligently control, monitor, and manage the cost efficiency of the L&D operations onboard.
  • Own setup and breakdown of training spaces/venues in line with safety and housekeeping requirements.

HR Support:

  • Actively participate in drills, seminars, and training programs, as required.
  • support employee engagement programs and welfare activities.
  • Collaborate with the HR Team to support HR Services provided to our team members.
  • Support team member onboarding operations.
  • Deliver all basic and essential engagement functions in the absence of the Engagement Specialist.
  • Participate in, perform, and sustain any other special projects/ duties as assigned by HR Leadership.

Required Work Experience:

  • 2+ years managing an L&D function is required.
  • Alternatively, applicants can have held an operational role at the management level with training and learning facilitation of employees being a key function.

Prerequisites Technical Competencies:

  • Knowledge of adult learning theory and principles.
  • Instructor led training and group training skills.
  • Awareness of training needs analysis & training processes.
  • Awareness of methods to evaluate a training.
  • Learning technology administration.

Minimum General Requirements:

  • Solid interpersonal skills, including the ability to effectively collaborate across cultures and positions.
  • Keen attention to detail and strong administration skills.
  • Working knowledge of Microsoft Office suite at intermediate level or higher required.
  • Proactive and reliable, can function with minimal supervision.
  • Effective communicator with the ability to speak/present to groups and facilitate meetings, training programs, and development discussions.
  • Credible and responsible with high ethical standards.
  • Positive attitude and demonstrates adaptability to change, flexible and strong team player.
  • Passion to grow self and develop others
  • Fluency in spoken and written English.

Undergo assigned trainings to develop skills & knowledge for the future positions.

Report any equipment malfunction, difficulties & concerns to the supervisor on duty.

Follow additional duties, other than listed in the job description, assigned by management due to the operational needs/shortages/changes.

Ensure beverage stations are full at all times and cleaned daily.

Engage in light conversations with guests always greet them with a smile.

hrm cruise line course

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SHRM Learning System and Exam Preparation

Prepare for the SHRM-CP or the SHRM-SCP Certification Exams

Two professional women sitting at a desk working smiling at each other

UVA SCPS is proud to partner with the Society of Human Resources Management (SHRM) to offer a noncredit* course that prepares students for the SHRM-Certified Professional or the SHRM-Senior Certified Professional certification exams to earn highly valued industry credentials. 

In this class, you will: 

  • Learn content and strategy from seasoned HR professionals and SHRM exam preparation experts. 
  • Gain confidence in your ability to meet the challenges of the SHRM exam and pass on your first try. 
  • Benefit from live instruction, class recordings, interactive discussions, hands-on practice tests and coaching, which help you understand the nuances of complex human resources situations. 
  • Build relationships with colleagues in your industry and learn from one another’s experience.
  • Understand the SHRM Body of Applied Skills and Knowledge (BASK) competencies model, which defines the standards for HR professionals globally.
  • Receive exclusive discounted pricing to SHRM’s online Learning System, which forms the basis of the exam. This cost is included in the cost of the class. 

See All SHRM Certification Requirements : SHRM’s certification website  details all requirements to earn the CP or SCP credential. 

How it Works

This class is offered twice a year, in the fall and spring – immediately before the SHRM testing windows, so students can complete their learning and be confident when they take their SHRM exam.

Classes meet one evening a week for live sessions with the industry-expert instructor. Attendance is not mandatory, but is strongly encouraged as students benefit from discussing concepts and test strategies with the instructor and fellow HR practitioners. Synchronous (live online) sessions will be recorded and made available to students on a weekly basis. 

Students have access to the complete collection of online learning modules in the latest SHRM Learning System to complement their in-class learning. 

* Students may take this class for credit & earn an elective towards the Leadership in Human Resources Graduate Certificate 

Students may take the prep class on a not-for-credit (NCBM 410) or for-credit (HR 5112) basis. The cost of each course is the same. When completed for credit, students satisfy 3 elective credits towards the SCPS Leadership in Human Resources Management Graduate Certificate . Students may enroll in HR 5112 without applying to complete the full graduate certificate.

  • Contact Cy Webb at [email protected] with questions or interest
  • Decide whether to take the course not-for-credit or for credit
  • For NCBM 410 (the not-for-credit version) , follow the steps below.  
  • For HR 5112 (for credit) , please use the Visiting Student Form or apply for the Leadership in Human Resources Management Graduate Certificate

Stephen Oliver

I bring real-life HR issues so that learning stays timely and relevant. Conversations in class become very rich, with students sharing their perspectives and experience. Students build relationships and help one another study and succeed.

NCBM 410: SHRM Learning System and Exam Preparation (Noncredit course, does not provide credit towards SCPS Leadership in Human Resources Management Certificate.)

Online Asynchronous | Available Jan 17-Apr 30 | Synchronous sessions Wednesdays, 6-9pm; Attendance is strongly encouraged but not mandatory. Synchronous sessions will be recorded. 

Prepares students for Society of Human Resources Management (SHRM) industry certification exams (Certified Professional or Senior Certified Professional). Uses SHRM Body of Applied Skills and Knowledge (BASK), which defines standards for HR professionals globally. Noncredit course. See SHRM for full certification requirements. Enrolled students receive partner price for SHRM Learning System and textbooks.

G. Faye Giles | Noncredit

Noncredit students can register using the Visiting (New) Student Form . To do so, please follow these steps:

STEP 1 CREATE AN ACCOUNT AT THE APPLICATION MANAGEMENT PORTAL

  • Under First Time Users, click Create an Account.
  • On the Register page, provide your first name, last name, email, and date of birth.
  • Once you submit the form, a temporary PIN will be sent to your email so you can log into your account.
  • After you log in, follow the guidelines to change your password. Once your password is changed, you can begin completing the Visiting Student Form.
  • Complete the form's five sections: biographical, contact, academic, professional, and Honor Code, as well as Virginia residency for in-state tuition.
  • Submit the Visiting Student Form.

STEP 2 SET UP UVA EMAIL

  • Failure to complete the steps outlined in the email will delay your ability to access University electronic resources, including electronic payment. 
  • UVA employees will not receive the email instructions. Individuals who have taken courses previously at UVA also will not receive the email instructions.  

STEP 3 REGISTER FOR CLASSES

  • Log in to the  Student Information System (SIS)  and use your Student Center to register for NCBM 410: SHRM Learning System and Exam Preparation.
  • Complete the  Class Registration Form . Follow instructions on the form.   

The SHRM prep course is offered in the spring and fall semesters, or concurrently with HR 5112.  Accordion content.

Price : $1314, which includes the noncredit course, textbooks and shipping, and access to the SHRM Learning System for 18 months.

Registration for Visiting Students

Human resources certificate.

Woman smiling in front of whiteboard

Noncredit Programs

IMAGES

  1. 7 CRUISE SHIP CAREER TIPS FOR TOURISM, HOSPITALITY MANAGEMENT, HRM, AT CULINARY STUDENTS

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  2. Training

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  3. Training

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  4. Training

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  5. Training

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  6. Human Resources on cruise ships

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VIDEO

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  2. Toilet Bowl Water Slide on Cruise Ship #waterpark #shorts

  3. 2011 Vivaro CANM8 Cruise Control installation June '23 SD 480p

  4. Tom Cruise [ Mission Impossible ]

  5. 2019 VOLKSWAGEN T-CROSS 1.0 TSI HIGHLINE DSG

  6. What About Paul's Thorn?

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  6. Schools offering Cruise Line Operations courses in the Philippines

    Eulogio Amang Rodriguez Institute of Science and Technology. State College, Manila, Metro Manila. Apply to this School via Edukasyon.ph. BS in Hospitality Management major in Cruise Line Operations. Bachelor's ₱ 12,000-14,000 per year. Included in the Free Tuition Law. "Overall, it was still not develop because there are still a lot of ...

  7. Cruise Ship Job Training

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  8. BS in Hospitality Management with Specialization in Cruise Ship

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  9. Human resource management in the cruise industry

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  11. Training For Success

    Being a successful manager at American Cruise Lines requires the ability to inspire and motivate your crew to perform at their best. You will be given the tools to handle challenges, answer questions, and provide guests with a memorable cruise experience. To prepare you for your management role, we offer both shore side and shipboard training.

  12. Grow with Viking: Discover our training programs

    Managers. Dedicate time to consolidating your skills as an inspiring and effective leader. Prepare for your voyage Our digital library for self-learning activities will help you get ready to board, live and work on a ship. Once onboard, you can continue to access the library to brush up on existing skills or study new topics.

  13. A day in the life of a Human Resources Manager on a cruise ship

    Of course, the bigger the ships, the more crew members will be on board - and that calls for a human resources department on board. In the earlier days all human resources issues were dealt with from a main office, and on board by the department heads, the Staff Captain for disciplinary issues and often the intervention of the Master of the ship.

  14. College of Hospitality Management

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  15. HR Manager

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  16. Cruise Ship Human Resource Management jobs

    Viking Cruises 3.2. Guam. $40,000 - $45,000 a year. Full-time. Monday to Friday + 8. Easily apply. ABOUT VIKING Viking was founded in 1997 and has grown to be the leading small ship travel company, offering destination-focused river, ocean and expedition…. Active 3 days ago. View similar jobs with this employer.

  17. 7 Cruise Ship Career Tips for Tourism, Hospitality Management, Hrm, at

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  23. Online SHRM Learning System and Exam Preparation

    Course Information. NCBM 410: SHRM Learning System and Exam Preparation (Noncredit course, does not provide credit towards SCPS Leadership in Human Resources Management Certificate.) Online Asynchronous | Available Jan 17-Apr 30 | Synchronous sessions Wednesdays, 6-9pm; Attendance is strongly encouraged but not mandatory.