- Cunard Line
Voyage Personaliser
By CeeDee49 , September 13, 2016 in Cunard Line
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Can you log onto Voyage Personaliser once you have paid your deposit or do you only get access once payment in full is made? We currently have 3 cruises booked but can't access any of them.
Many thanks
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Hello Can you log onto Voyage Personaliser once you have paid your deposit or do you only get access once payment in full is made? We currently have 3 cruises booked but can't access any of them. Many thanks
You shouldn't have any difficulty logging into the VP once you have your reference/booking number (usually a six letter/number code) for any booking (regardless of payment status).
I've just tried the VP for the two cruises I've got booked (one fully paid, the other deposit only) and was able to access both of mine without issue.
The VP is sometimes offline for short periods, and I think some people have reported that it doesn't like certain browsers (could be wrong about that mind you). Try using a different computer or different browser. Someone more "up on" computers maybe able to assist more than I can :o .
I know it sounds silly, but double check the details on your booking are completely correct; I know of one friend who had a miss-spelling of her name, she kept entering her correct name, the system had it noted incorrectly.
Best of luck, contact your TA or Cunard directly if the problem persists.
Bon Voyage for all three of your cruises :)
Thanks Pepperrn
Yes do check I have to use my full name for the VP which is not something I usually do.
Also The VP should become accessible 24hrs after booking. Last time the system became faulty Firefox browser seemed to work for me.
Scottygirl1
I couldn't access it for ages so I contacted my travel agent who said it should be fine but they would look into it for me... then "miraculously" it worked!! I suspect they'd entered some information wrong and fixed it. I can now access it easily using Chrome on my Mac computer.
And try any other passengers on the booking, I booked and paid in my name but my wife is the lead passenger on VP!, and I have to book on VP using her name and DOB! Her first name begins with B, mine with R, maybe the reason.
.png.469882c3dcf717e25087cffe94dce586.png "Great Review")
We were told that because we don't have Chrome, we could not access our VP. How do we get Chrome?
We were told that because we don't have Chrome, we could not access our VP. How do we get Chrome? Thank you.
VP should work with most browsers, Safari and Chrome, Firefox etc.
Google, chrome browser and download it to match your operating system and install.
gentlemancruiser
the Voyage Personalizer has been acting up alot in the past 2 days When booking shore excursions I am frequently being sent to log in to the P & O cruise personalizer.
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Voyage Personaliser
By paulista1950 , May 5, 2014 in Cunard Line
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paulista1950
I've trying to book some shore excursions since yesterday and it isn't working.
Sometimes I was able to reach the excursions lists, others not even that.
Does anybody know what's going on? Is there another way to do it?
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The german vp doesn't work either. It usually happens when cunard is checking a cruise : upgrades, guarantee, excursions...... Usually, it takes a day or two, and the vp can be accessible during specific hours. It could also be a simple website bug!
Envoyé de mon iPad à l'aide de Forums
Same problem with USA VP this morning.
I'll try again tomorrow
MicCanberra
My VP is working but there are no excursions available as yet.:D
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Personalise your voyage with My Cunard. Book destination Shore Experiences, on board activities, alternative dining and other cruise enhancements, up to one year before your Cunard voyage.
Personalize your voyage with My Cunard. Book destination Shore Experiences, on board activities, alternative dining and other cruise enhancements, up to one year before your Cunard voyage.
Introducing My Voyage, Cunard's new on board digital planner, designed to make your cruise experience simple. Browse and book dining and activities, view and pay your on board balance and much more.
My Cunard is a portal to help you prepare for your holiday. Manage your travel information, check-in for your cruise, book shore experiences in advance, and enhance your journey with little luxuries.
Welcome to My Voyage, your on board digital planner. My Voyage is available when you are on board and connected to the ship's Wi-Fi (Cunard_Guest_WIFI). In order to avoid roaming charges while at sea, please either turn off mobile data or switch your device to flight mode before connecting to the ship's Wi-Fi.
After you have booked your voyage, you can manage your booking via our voyage personaliser My Cunard - where you can book dining and activities, view details of your voyage and more - and pay your balance online using our secure payment system.
From reserving a table at your favourite restaurant, to viewing your on board account, My Voyage is your holiday personalisation tool, there to help you maximise every moment of your time on board and in the ports you visit.
There is much to do in the weeks and months leading up to your departure. Explore the on board activities waiting for you, pay your balance, and browse and book stunning Shore Experiences online. To find out more, please call 0344 338 8641. Personalise your voyage. Log in to My Cunard. Pay your balance. My Account. Log in to My Account.
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Using online check-in, you can enter your passport details, pre-register a payment card for on board purchases and upload a passport-style photo of yourself and for everyone in the booking if you are the lead passenger (for identification purposes) in advance of your voyage.
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