Isolated Patients Travel and Accommodation Assistance Scheme (IPTAAS)

  • Register online for the Isolated Patients Travel and Accommodation Assistance Scheme (IPTAAS)
  • Lodge an IPTAAS travel application

Related links

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Transport assistance

Learn about accessible public transport, other transport options, and financial support if your chronic illness impacts your mobility.

Can't use public transport?

If you cannot use public transport because of your illness, you may be able to get help with travel costs from Services Australia.

Mobility Allowance

Public transport

Most public transport in NSW is accessible. This means you can:

  • travel with a wheelchair, scooter or other mobility aid  on most metro, light rail, train, bus and ferry services
  • book an accessible trip on regional trains and coaches
  • apply for a permit  so your assistance animal can travel free of charge on all forms of public transport.

Plan an accessible trip at the NSW Department of Transport.

Community transport

There are locally based community transport services you can use for transport to:

  • recreation and shopping areas
  • medical and social services
  • social contact.

Isolated Patients Travel and Accommodation Assistance Scheme (IPTAAS)

IPTAAS helps with the cost of travel and accommodation if you need to travel long distances for treatment that is not available locally.

Country Care Link

Country Care Link  on 1800 806 160 is a free transfer service for those living in regional or rural NSW who need to come to Sydney for medical appointments or hospital stays.

You can get transfers in Sydney between public transport hubs, medical facilities and where you are staying.

Related information

  • Life Events

More than $140 million in NSW budget for regions to help with travel for medical care

an ambulance outside a hospital

The state government is set to almost double the rebates for people in regional areas who need to travel for medical treatment.

Key points:

  • The boost in support comes after an inquiry into rural and regional health services
  • The government said patients travelling for cancer treatment could expect to get back $5,365 on average
  • A cancer charity welcomed the announcement, saying they will be able to help more people

It has allocated an extra $149 million in Tuesday's budget for the Isolated Patients Travel and Accommodation Scheme (IPTAAS).

The changes mean the rebate will increase from 22 cents to 40 cents per kilometre for patients who drive in their car more than 100 kilometres for treatment.

The subsidy for a one- to seven-day stay away from home will be boosted from the current $43-$60 to a $75 flat rate. And rising to a $120 flat rate when patients spend more than seven nights away.

The government said it means a person travelling for cancer treatment over a 12-month period will go from getting $2,931 back to $5,365 on average.

"What this announcement does is put families and people at the centre of this program to make sure they can get the access to services that they need," Minister for Regional Health Bronnie Taylor said.

a woman speaking into microphones

The shortcomings of the scheme were raised in the parliamentary inquiry into rural and regional health services.

Earlier this year, it recommended the scheme should be reviewed as a "matter of priority".

Ms Taylor said the increase in funding directly relates to the findings.

"This has been a long-standing issue," she said.

The charity Can Assist, which provides assistance to cancer patients, welcomed the announcement.

"At Can Assist we deliver $2 million worth of assistance every year, about half of that is in travel and accommodation costs," the charity's Majella Gallagher said.

"So clearly IPTAAS hasn't been enough to help people."

the picture of billboard

Ms Gallagher said the extra funding will also allow charities to redirect their money to other support services.

"It'll mean we will be able to help more people across different requests — whether that be utilities, food, out-of-pocket pharmaceuticals," she said.

"We will be in a better position to deliver all that extra help, which is what we should be doing, and not doing the government's job."

Last year, 26,000 people in NSW accessed the rebate scheme, but the government wants to increase those numbers to more than 45,000 by expanding the criteria.

The government has also included specialised treatments such as high-care dental services and foot treatments for diabetics in the scheme and for patients undergoing clinical trials.

People living in Broken Hill, Inverell and Tamworth have used IPTAAS the most in the past.

Jon and Dani Anderson from Cootamundra know too well the financial cost of lifesaving treatment away from home.

Eighteen months ago, Jon was diagnosed with brain cancer and has spent long stints in Sydney for surgery and treatment.

"Nobody is sitting around with big fat bank accounts to cover everything," Mr Anderson said.

a man and a woman sitting outdoors drinking outof cups

Wife Dani said they thought they would have to sell their house.

"We were sitting there all of a sudden thinking we've got a $30,000 treatment bill," she said.

But they received financial support from Can Assist and IPTAAS.

"Can Assist and the government funding is as much a lifesaver as the treatment is," she said.

"Personally it was really everything," Mr Anderson said.

"It enabled us to afford treatment we wouldn't be able to afford otherwise."

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Protect yourself when going overseas

Find everything you need to reduce your risk of illness during and after travel.

nsw health travel reimbursement

Research your destination and any health risks .

nsw health travel reimbursement

Speak to your GP or pharmacist about health risks and vaccination.

nsw health travel reimbursement

Get vaccinated before you leave .

nsw health travel reimbursement

Pack enough medication for your trip (in original packaging) in your carry-on. Carry a doctor’s note explaining what it’s for. Pack first aid and preventive supplies like mosquito repellents, sunscreens, hand sanitisers, and oral rehydration product.

nsw health travel reimbursement

Get travel insurance no matter where you're going.

Be prepared and have a plan

There are a number of ways to reduce your risk of becoming sick when overseas or on return.

Eat and drink safely

Reduce your risk of illness while travelling by following safe eating, drinking and hygiene behaviours.

Prevent mosquito bites

Mosquitoes can carry dieases. Your best protection is to avoid being bitten.

Stay up to date with vaccinations

Some diseases can be prevented by having a vaccine, either when you were a child or before you travel.

Be careful around animals

Being bitten, scratched or licked on an open wound can make you sick. There are steps to reduce your risk.

Practise safe sex

Take measures to reduce your risk of sexually transmitted infections (STIs).

Information for pharmacists

Information to support pharmacists providing vaccinations and general travel advice to travellers.

  • Expansion of pharmacist vaccination program 2022 guidance
  • Print and digital resources
  • General information about the pharmacist vaccination program
  • NSW Pharmacist Vaccination Standards
  • NSW Pharmacist Vaccine Authority
  • Application to register with the AIR
  • NSW form to register as a vaccination provider
  • Guidance for pharmacist immunisers – Applying for a Vaccine Account Number

For health professionals

  • Australian Immunisation Handbook
  • Program for Monitoring Emerging Diseases

Further information

Find out what you need to do before you go overseas, while you are away, and when you return.

  • Smartraveller.gov.au travel advice
  • HealthDirect travel health advice
  • Australian Government Travel Health Alerts
  • Travelling with medicines or Devices
  • Reciprocal Health Care Agreements between countries
  • World Health Organisation
  • US Centers for Disease Control and Prevention
  • Travel Health Pro UK

COMMENTS

  1. Forms

    All IPTAAS forms. Form 1 Travel and accommodation claims download. Form 2 Additional travel and accommodation download. Form 3 Application to bulk bill accommodation download. Form 4 Application for advance travel assistance download. Form 5 Referral details for online users download. Form 6 Travel and accommodation assistance for donors download. Did you know you don't need to complete all ...

  2. For patients

    To get an air approval code your referring health professional, medical practitioner, health service or authorised representative must contact IPTAAS. If you do not get an air approval code the travel will be reimbursed at the private vehicle rate. If you still need to claim for appointments prior 1 August 2022 view the travel rates that will ...

  3. IPTAAS

    receive treatment at an approved health service; travel from their residence for treatment at least 100km (one way), or at least 200kms in a week by making multiple trips to and from treatment ... You can submit your form with any travel and accommodation invoices to your local IPTAAS office or email us at [email protected]. George's ...

  4. Isolated Patients Travel and Accommodation Assistance ...

    IPTAAS provides financial support towards travel and accommodation. You can claim financial assistance towards: private vehicle travel. public transport (trains, buses and ferries) taxis (includes ride sharing like Uber) air travel (in special circumstances) accommodation. Visit the IPTAAS website for more information or to make a claim.

  5. Subsidy rates

    Full reimbursement at economy class rates. Air travel (minus GST) Full reimbursement for approved air travel at economy rates. Taxi: 1 day - $20.00 (Maximum subsidy) 2-7 days - $40.00 (Maximum subsidy) 8-14 days - $80.00 (Maximum subsidy) 15 days - $160 (Maximum subsidy) Not-for-profit or commercial accommodation: 1-7 days $75 8 nights or more ...

  6. Lodge an IPTAAS travel application

    Introduction. IPTAAS (Isolated Patients Travel and Accommodation Assistance Scheme) may be able to give you financial assistance with your travel and accommodation expenses if you need to travel long distances for specialist medical treatment. To apply for IPTAAS online, you'll need to set up an account.

  7. Isolated Patients Travel and Accommodation Assistance ...

    NSW Health Check In. Previous editions. Isolated Patients Travel and Accommodation Assistance Scheme (IPTAAS) IPTAAS a NSW Government program that helps people with the cost of transport and accommodation when they have to travel significant distances to access specialist health treatment. For more about Isolated Patients Travel and ...

  8. PDF NSW Health Isolated Patients Travel and Accommodation ...

    Patients are entitled to one escort. patient is eligible for two escorts if they are: An Aboriginal or Torres Strait Islander person; or, If they are a child and their health service provides written confirmation that their condition is life threatening. IPTAAS subsidies for travel and accommodation for appointments/treatment prior to 1 August ...

  9. Register online for the Isolated Patients Travel and ...

    IPTAAS may be able to give you financial assistance with your travel and accommodation expenses if you need to travel long distances for specialist medical treatment. To apply for IPTAAS, you can register online to set up an account. Eligibility. To be eligible for IPTAAS you must: be a resident of NSW or Lord Howe Island and be eligible for ...

  10. PDF Isolated Patients Travel and Accommodation Assistance Scheme

    The Isolated Patients Travel and Accommodation Assistance Scheme (IPTAAS) is an NSW Government program which aims to improve access to specialised health treatment for people living in regional, rural and remote areas of NSW. IPTAAS provides financial assistance to patients and their escorts, particularly in rural or isolated areas, who travel ...

  11. Isolated Patients Travel and Accommodation Assistance ...

    Isolated Patients Travel and Accommodation Assistance Scheme (IPTAAS) Listen. Last updated: 24 January 2024. Browse information about Isolated Patients Travel and Accommodation Assistance Scheme (IPTAAS) .

  12. Chronic illness and transport assistance

    travel with a wheelchair, scooter or other mobility aid on most metro, light rail, train, bus and ferry services. book an accessible trip on regional trains and coaches. apply for a permit so your assistance animal can travel free of charge on all forms of public transport. Plan an accessible trip at the NSW Department of Transport.

  13. PDF Policy Directive

    2.2 Class of air travel. Staff members undertaking official travel must use economy class. However some staff members may fly premium economy or business class when travelling to Western Australia, Northern Territory and overseas when undertaking official travel. This includes New Zealand and Papua New Guinea.

  14. information about Isolated Patients Travel and Accommodation Assistance

    The Isolated Patients Travel and Accommodation Assistance Scheme (IPTAAS) provides financial assistance to people from regional NSW to access specialised healthcare that is not available locally. Publication date: 2023/08/02 16:30:00 GMT+10. Last Reviewed Date: Organisation: NSW Health. Audience: General Public

  15. Ministry of Health

    Ministry of Health

  16. PDF NSW Health Isolated Patients Travel and Accommodation ...

    NSW Health Isolated Patient Travel and Accommodation Assistance Scheme (IPTAAS) 3 Escorts Patients are also able to apply for additional financial support for an adult (escort) who travels ... reimbursement. Patients can also apply by completing the application forms and emailing them to IPTAAS, or

  17. Transport for health

    NSW Health. Search Keywords Search. Menu. COVID-19. COVID-19. NSW Government - COVID-19; COVID-19 vaccination in NSW; For NSW Health immunisation providers ... patients can claim financial assistance towards travel and accommodation costs if they have to travel more than 100km one way or 200 kms within a week for specialised medical treatment ...

  18. PDF For 1. ravel and Accoodation Claims

    Northern NSW, Mid North Coast - Port Macquarie. Call: 1800 478 227 option 2 - Office operating hours Monday - Friday 9am - 4.30pm. Post: PO Box 126, Port Macquarie NSW 2444 Email: [email protected]. Fax: (02) 5524 2996. Location: Port Macquarie Community Health Morton Street, Port Macquarie. Far West - Broken Hill

  19. More than $140 million in NSW budget for regions to help with travel

    It has allocated an extra $149 million in Tuesday's budget for the Isolated Patients Travel and Accommodation Scheme (IPTAAS). The changes mean the rebate will increase from 22 cents to 40 cents ...

  20. Remuneration Factsheet for consumers, carers and community ...

    Remuneration is a payment to people who are invited to participate in NSW Health activities, such as committees, working groups and projects. It is different to: a wage or consultant fee. reimbursement of out-of-pocket expenses (e.g. providing money to cover travel costs).

  21. Staying safe and healthy overseas

    Find everything you need to reduce your risk of illness during and after travel. Research your destination and any health risks. Speak to your GP or pharmacist about health risks and vaccination. Get vaccinated before you leave. Pack enough medication for your trip (in original packaging) in your carry-on. Carry a doctor's note explaining ...

  22. PDF Training, Education and Study Leave (TESL) for Staff Specialists

    NSW Health Information Bulletin Staff Specialists' Training, Education . and Study Leave (TESL) New Funding Entitlement (changed yearly) PD2005_415 - Sponsorship Policy NSW Health NSW Government Travel and Transport Policy (outlines the arrangements with current Government contractor for travel) PD2016_010 - NSW Health - Official Travel Policy

  23. Workers Care Program

    Taxi travel. We consider paying for taxi travel to attend treatment and rehabilitation services when: an accessible taxi is the most appropriate travel option because of your injury and stage of rehabilitation. all other travel methods have been considered and ruled out. taxi travel is the most cost-effective way to meet your travel needs.