nsw health travel reimbursement

IPTAAS provides financial assistance from the NSW Government towards your travel and accommodation costs when you need to travel long distances for specialised health treatment that is not available locally.

IPTAAS Form Updates

Updated IPTAAS forms are now available as PDF fillable forms with easy to apply electronic signatures. These new forms meet the NSW Government accessibility guidelines. To ensure you are completing the right form and to avoid any unnecessary delays, always download the form from the IPTAAS website and avoid saving these locally.

Technical issues with Starlink Internet Service Provider

We are currently experiencing technical issues with patients using Starlink Internet Service Provider to access IPTAAS online platform. Our team is actively working to resolve this issue as soon as possible. We appreciate your patience during this time. If you need any assistance, please contact IPTAAS on 1800 478 227.

Who can claim
What payment can you get
How to claim
Patient stories

To be eligible for IPTAAS, you must:

be a resident of NSW including Lord Howe Island
be enrolled with Medicare
not be receiving, or eligible for, financial assistance for travel and accommodation from third party insurance or other Australian government services
be referred for treatment at their nearest health service
receive treatment at an approved health service
travel from their residence for treatment at least 100km (one way), or at least 200kms in a week by making multiple trips to and from treatment

You may receive payments for the following:

private vehicle travel
public transport (trains, buses, and ferries)
taxis (including ride sharing like Uber)
air travel (in special circumstances)
accommodation.

List of travel and accommodation subsidy rates east

Online claim

You can claim using our online platform. Applying online is the easiest and fastest way to make a claim, approved claims will be paid straight into your bank account.

Make a claim now launch

1. Register for our online platform

If you are new to online claiming, you will need to create your account before you can claim.

Claiming online will allow you to save time and manage your stored information for future claims.

2. Make a claim

Use your email and password to sign in and complete your online claim. You will need:

your doctor to complete 'Form 5: Referral details for online users'
your Medicare card details
your treatment, travel, and accommodation details
provide payment details
your travel and accommodation invoices scanned or photographed ready to attach to your online claim

Claim online now east Instructional video east

Claim by form

If you can’t claim online, you can print and complete a paper form.

1. Print form

Check to see what IPTAAS forms you should be using
Download and print relevant form

2. Talk to your doctor

Ask your doctor to complete the referral details on the form.

3. Complete the form

Make sure you include:

treatment, travel, and accommodation details
bank account details
if you need to stay more than two nights before or after your treatment, your practitioner or health service will need to sign the declaration in Part F of the form
your signature.

You can submit your form with any travel and accommodation invoices to your local IPTAAS office or email us at [email protected] .

Lilli Forrest IPTASS Journey

Lilli found IPTASS lessened her ‘mental and financial burden’ while accessing treatment away from home.

Ruth Harrison

Ruth Harrison, Manager talks about how regional patients staying at the Our House accommodation facility in Lismore are supported by IPTAAS.

Tamworth Team

The Tamworth Team shares how they support patients to access IPTAAS in the Hunter New England region.

Noeline’s IPTAAS Journey

Noeline is supported by IPTAAS to receive specialist allied health care at the Healthy Deadly Feet Clinic in Tamworth.

George’s Story

After being diagnosed with a bacterial disease and cancer in 2017, George needed to come to Sydney for treatment.

Tell us your story east

Claim online

Lodge an IPTAAS travel application

Introduction.

IPTAAS (Isolated Patients Travel and Accommodation Assistance Scheme) may be able to give you financial assistance with your travel and accommodation expenses if you need to travel long distances for specialist medical treatment.

To apply for IPTAAS online, you'll need to set up an account .

Eligibility

be a resident of NSW or Lord Howe Island
be eligible for Medicare
live more than 100km from the nearest treating specialist (you may also be eligible if cumulative journeys to your treating specialist exceed 200km within a week)
require specialist treatment that is not available locally
not be receiving or eligible for, financial assistance for travel and accommodation from third party insurance or other Australian government services.

What you need

your login details
IPTAAS patient ID – if you haven’t claimed before, you will be allocated your ID when you lodge your first application
personal details including your bank account information
appointment information
treatment details
travel and accommodation details
scanned copies or photographs of your travel and accommodation invoices.

How to apply

Check the eligibility requirements .
Select the 'Lodge online' button.
Select 'Sign In'.
Enter the required information.
Upload your travel and accommodation documentation.
Submit your claim.
Assessment guidelines
Frequently asked questions
Application forms
Disability assistance

Related transactions

Register online for the Isolated Patients Travel and Accommodation Assistance Scheme (IPTAAS)
Access Patient Transport Service (PTS)
Access concession car parking at NSW Health public hospitals
Claim an exemption from NSW ambulance fees