nexus travel shop newcastle upon tyne

Nexus Travel Shop

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Nexus National Concessionary Travel - Older Person

You are eligible for a National Concessionary Travel Pass and live in Tyne and Wear you can travel on buses for free. Your first Concessionary Travel Pass is free of charge.

With a CT Pass you can travel:

• Free of charge on buses in Tyne and Wear from 9.30am Monday to Friday and all day at weekends and on public holidays.
• Free anywhere else in England on local buses, between 9.30am and 11.00pm Monday to Friday and all day at weekends and on public holidays.
• For 60p on the Shields Ferry from 9.30am Monday to Friday, all day at weekends and on public holidays.
• For 50p on Northern Rail services between Newcastle and Metrocentre/Blaydon, from 9.30am Monday to Friday and all day at weekends and on public holidays.

Am I eligible for a CT Pass?

The Government has changed the age at which people become eligible for a Concessionary Travel Pass. People no longer receive a free bus pass when they reach their 60th birthday. For full details please visit our website.

How to apply

Please apply for your pass no more than 28 days before you become eligible.  You will need to send us the following:

• A completed application form.
• A colour passport photo (not scanned and not using your own camera/phone) attached to the application form in the box provided.
• Proof of your age – for example your passport, driving licence or birth certificate.
• Proof that your permanent address is in Tyne and Wear – for example a council tax, gas, electricity or phone bill.
• Please send photocopies of your proof of age and address if you are applying by post.
• An envelope with your name, address and a stamp on, so the pass can be posted back to you.

Please note: Metro journeys are not covered by the Concessionary Travel Pass. For Metro journeys you would need to purchase an annual Metro Gold Card which costs £12 a year if you live in Tyne and Wear and £24 if you don't. The Metro Gold Gard will be loaded onto your Concessionary Travel Pass which means that you can buy one at any Metro station ticket machine.

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Where to go, time / date details.

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Nexus provide, plan and promote public transport in the North East of England. They provide several services for people with disabilities.

Visit their website: www.nexus.org.uk

Nexus Travel shops

Nexus have 6 Travel shops, all conveniently located either on or next to a Metro Station

• Central Station
• North Shields
• South Shields

For more information contact:

Customer Services Nexus House St James Boulevard Newcastle upon Tyne NE1 4AX

Tel: 0191 202 0747

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Skills for People

4 Glendale Terrace Byker Newcastle upon Tyne NE6 1PB

Tel: 0191 281 8737

Email: [email protected]

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Registered Charity No: 1069993

Company No: 3487635

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Home Organisations Nexus

Page contents:

Nexus provides, plans and promotes public transport in Tyne and Wear. The Nexus website provides information for all public transport information in Tyne & Wear including a Journey Planner.

Services available from Nexus include:

• Tyne and Wear Metro
• Bridge Card for people who need extra help on public transport
• English National Concessionary travel scheme for those with a disability and older people
• Metro Gold card

The Nexus Travel shops are also a designated   Safe Place for people with learning disabilities.

Contact details

Main Telephone: 0191 203 3333

Main switchboard

Website: nexus.org.uk

Helpline: 0191 20 20 747

Customer Service Centre

Email: [email protected]

Address: Nexus House St James Boulevard Newcastle upon Tyne NE1 4AX

Find Nexus on Google Maps

Last updated: November 10, 2023

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This is the Pop card that Metro Season Tickets (including Student or 18 and Under) or Network One Tickets (including for Students and Young People) are loaded onto. Please note that when you renew these online, you load them onto your Pop card at a Metro station.

Pop Pay As You Go is the smart way to pay for public transport in North East England. Simply top up your Pop PAYG card and use it to pay for your journeys on Tyne and Wear Metro, buses and the Shields Ferry as you make them.

If you are aged 66 or over or disabled and live in Tyne and Wear, you can travel on buses for free if you have a Concessionary Travel Pass (CT Pass). You need a CT Pass to be able to buy a Metro Gold Card, which is valid on Metro, the Shields Ferry and rail services between Newcastle and Sunderland. As a Tyne and Wear resident you can do this as part of the application process. See nexus.org.uk for details of which disabilities apply and further information about CT

If you already have a Tyne and Wear Concessionary Travel Pass, you can create an account so that you can renew or replace it here– and you’ll be able to buy a Metro Gold Card

Children can travel at concessionary child fares all day, every day on all public transport in Tyne and Wear if they have an Under 16 Pop card. Under 16 Pop cards are available to all children who live in Tyne and Wear who are in year 11 and below at school, which means they’re aged 5 to 15 on the 31 August before the start of the current academic year.

Pop blue is the smart way to pay for your travel if you're aged 21 or under. Just load a balance on to your Pop blue card and use it to pay for your journeys on Tyne and Wear Metro, buses and the Shields Ferry as you make them.

Junior blue is the brand new way to pay for travel for children aged 15 or under. Just use the balance on a Junior blue card to pay for journeys on Tyne and Wear Metro, buses and the Shields Ferry.

Legal Information

• Privacy notice
• Website policies
• Tickets and products terms of use
• Data Protection
• Freedom of Information
• National Fraud Initiative

Tyne and Wear Passenger Transport Executive trading as Nexus Nexus, Nexus House, St James Boulevard, Newcastle upon Tyne, NE1 4AX. VAT Number 176720058

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Confirm card replacement

Are you sure you wish to request a replacement card? This will mean that your current card will no longer work. If you confirm your request we will process a new smart card and send it to the address details you have previously confirmed.

Confirm and submit

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• Nexus TravelShop

How to get to Nexus TravelShop in Newcastle Upon Tyne by bus or underground?

Directions to nexus travelshop (newcastle upon tyne) with public transport.

The following transport lines have routes that pass near Nexus TravelShop

How to get to Nexus TravelShop by bus?

Click on the bus route to see step by step directions with maps, line arrival times and updated time schedules.

From Bede's World, South Tyneside

From tesco, north tyneside, from gibside chapel and grounds, gateshead, from birtley high street, gateshead, from cineworld boldon, south tyneside, from dobbies, northumberland, from the lemington centre, newcastle upon tyne, from washington galleries bus station, sunderland, from newburn riverside, newcastle upon tyne, how to get to nexus travelshop by underground.

Click on the underground route to see step by step directions with maps, line arrival times and updated time schedules.

Bus stops near Nexus TravelShop in Newcastle Upon Tyne

• Haymarket Bus Station, Newcastle upon Tyne, 2 min walk, VIEW
• Haymarket Barras Bridge, Newcastle upon Tyne, 2 min walk, VIEW
• Haymarket St Mary's Place, Newcastle upon Tyne, 2 min walk, VIEW
• Haymarket Bus Station, Newcastle Upon Tyne (Stand T), 2 min walk, VIEW
• Haymarket Bus Station, Newcastle Upon Tyne (Stand S), 3 min walk, VIEW
• Haymarket Bus Station, Newcastle Upon Tyne (Stand P), 3 min walk, VIEW

Underground stations near Nexus TravelShop in Newcastle Upon Tyne

• Manors, 5 min walk, VIEW
• Haymarket (Tyne And Wear Metro Station), Newcastle upon Tyne, 11 min walk, VIEW

Train stations near Nexus TravelShop in Newcastle Upon Tyne

• Manors, 37 min walk, VIEW

Bus lines to Nexus TravelShop in Newcastle Upon Tyne

• 47, Fenham - Newcastle upon Tyne, VIEW
• 307, Newcastle upon Tyne - North Shields, VIEW
• 352, Newcastle upon Tyne - Cramlington, VIEW
• 354, Newcastle upon Tyne - North Shields, VIEW
• 355, Newcastle upon Tyne - Palmersville, VIEW
• TOON, Newcastle upon Tyne (Circular), VIEW
• Q3X, Great Park - St Peters, VIEW
• X7, Newcastle upon Tyne - Blyth, VIEW
• 10, Lemington - North Kenton, VIEW
• 11, North Kenton - Chapel House, VIEW
• 30, Slatyford - Fawdon, VIEW
• 31, Denton Burn - Kenton, VIEW
• 45, Dinnington - Newcastle upon Tyne, VIEW
• 74, Newcastle upon Tyne - Hexham, VIEW
• 54, Newcastle upon Tyne, VIEW
• X8, Newcastle upon Tyne - Blyth, VIEW
• X9, Blyth - Newcastle upon Tyne, VIEW
• X10, Blyth - Newcastle upon Tyne, VIEW
• X11, Blyth - Newcastle upon Tyne, VIEW
• X30, Bebside - Newcastle upon Tyne, VIEW

What are the nearest stations to Nexus TravelShop?

The nearest stations to Nexus TravelShop are:

• Haymarket Bus Station, Newcastle upon Tyne is 99 meters away, 2 min walk.
• Haymarket Barras Bridge, Newcastle upon Tyne is 112 meters away, 2 min walk.
• Haymarket St Mary's Place, Newcastle upon Tyne is 132 meters away, 2 min walk.
• Haymarket Bus Station, Newcastle Upon Tyne (Stand T) is 137 meters away, 2 min walk.
• Haymarket Bus Station, Newcastle Upon Tyne (Stand S) is 142 meters away, 3 min walk.
• Haymarket Bus Station, Newcastle Upon Tyne (Stand P) is 161 meters away, 3 min walk.
• Manors is 319 meters away, 5 min walk.
• Haymarket (Tyne And Wear Metro Station), Newcastle upon Tyne is 810 meters away, 11 min walk.

Which bus lines stop near Nexus TravelShop?

These bus lines stop near Nexus TravelShop: 21, 22, 27, 306, 56, X45, X47.

Which underground lines stop near Nexus TravelShop?

These underground lines stop near Nexus TravelShop: GRN, YEL.

What’s the nearest underground station to Nexus TravelShop in Newcastle Upon Tyne?

The nearest underground station to Nexus TravelShop in Newcastle Upon Tyne is Manors. It’s a 5 min walk away.

What’s the nearest bus stop to Nexus TravelShop in Newcastle Upon Tyne?

The nearest bus stops to Nexus TravelShop in Newcastle Upon Tyne are Haymarket Bus Station, Newcastle upon Tyne, Haymarket Barras Bridge, Newcastle upon Tyne, Haymarket St Mary's Place, Newcastle upon Tyne and Haymarket Bus Station, Newcastle Upon Tyne (Stand T). The closest one is a 2 min walk away.

What time is the first underground to Nexus TravelShop in Newcastle Upon Tyne?

The GRN is the first underground that goes to Nexus TravelShop in Newcastle Upon Tyne. It stops nearby at 06:12.

What time is the last underground to Nexus TravelShop in Newcastle Upon Tyne?

The YEL is the last underground that goes to Nexus TravelShop in Newcastle Upon Tyne. It stops nearby at 00:32.

What time is the first train to Nexus TravelShop in Newcastle Upon Tyne?

The NORTHERN is the first train that goes to Nexus TravelShop in Newcastle Upon Tyne. It stops nearby at 08:32.

What time is the last train to Nexus TravelShop in Newcastle Upon Tyne?

The NORTHERN is the last train that goes to Nexus TravelShop in Newcastle Upon Tyne. It stops nearby at 22:04.

What time is the first bus to Nexus TravelShop in Newcastle Upon Tyne?

The 21 is the first bus that goes to Nexus TravelShop in Newcastle Upon Tyne. It stops nearby at 05:10.

What time is the last bus to Nexus TravelShop in Newcastle Upon Tyne?

The 43 is the last bus that goes to Nexus TravelShop in Newcastle Upon Tyne. It stops nearby at 00:00.

See Nexus TravelShop, Newcastle Upon Tyne, on the map

Public Transit to Nexus TravelShop in Newcastle Upon Tyne

Wondering how to get to Nexus TravelShop in Newcastle Upon Tyne, United Kingdom? Moovit helps you find the best way to get to Nexus TravelShop with step-by-step directions from the nearest public transit station.

Moovit provides free maps and live directions to help you navigate through your city. View schedules, routes, timetables, and find out how long does it take to get to Nexus TravelShop in real time.

Looking for the nearest stop or station to Nexus TravelShop? Check out this list of stops closest to your destination: Haymarket Bus Station; Haymarket Barras Bridge; Haymarket St Mary's Place; Haymarket Bus Station; Haymarket Bus Station; Haymarket Bus Station; Manors; Haymarket (Tyne And Wear Metro Station).

Bus:  21 ,  22 ,  27 ,  306 ,  56 ,  X45 ,  X47 ,  47 ,  307 ,  352 ,  354 ,  355 ,  TOON ,  Q3X ,  X7 ,  10 ,  11 ,  54 . Train:  NORTHERN . Underground:  GRN ,  YEL .

Want to see if there’s another route that gets you there at an earlier time? Moovit helps you find alternative routes or times. Get directions from and directions to Nexus TravelShop easily from the Moovit App or Website.

We make riding to Nexus TravelShop easy, which is why over 1.5 million users, including users in Newcastle Upon Tyne, trust Moovit as the best app for public transit. You don’t need to download an individual bus app or train app, Moovit is your all-in-one transit app that helps you find the best bus time or train time available.

For information on prices of bus and underground, costs and ride fares to Nexus TravelShop, please check the Moovit app.

Use the app to navigate to popular places including to the airport, hospital, stadium, grocery store, mall, coffee shop, school, college, and university.

Nexus TravelShop Address: Monument Metro Station street in Newcastle Upon Tyne

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Get around North East and Cumbria by public transport!

Travelling around North East and Cumbria has never been so easy. See step by step directions as you travel to any attraction, street or major public transport station. View bus and train timetables, arrival times, service alerts and detailed routes on a map, so you know exactly how to get to anywhere in North East and Cumbria.

When travelling to any destination around North East and Cumbria use Moovit's Live Directions with Get Off Notifications to know exactly where and how far to walk, how long to wait for your line , and how many stops are left. Moovit will alert you when it’s time to get off — no need to constantly re-check whether yours is the next stop.

Wondering how to use public transport in North East and Cumbria or how to pay for public transport in North East and Cumbria? Moovit public transport app can help you navigate your way with public transport easily, and at minimum cost. It includes public transport fees, ticket prices, and costs. Looking for a map of North East and Cumbria public transport lines? Moovit public transport app shows all public transport maps in North East and Cumbria with all Bus, Train, Underground and Ferry routes and stops on an interactive map.

North East and Cumbria has 4 transport type(s), including: Bus, Train, Underground and Ferry, operated by several transport agencies, including Go North East, Stagecoach North East, Stagecoach Cumbria and North Lancashire, Arriva North East, Gateshead Central Taxis, JH Coaches, Weardale Motor Services, Stanley Travel, Cumbria Classic Coaches, Peter Hogg of Jedburgh, Hodgsons, Tyne and Wear Metro, Ferryhill Village Travel, Upper Coquetdale Community Transport, Paul's Travel

Public transport routes with stations closest to Nexus TravelShop in Newcastle Upon Tyne

Underground lines with stations closest to nexus travelshop in newcastle upon tyne, haymarket (tyne and wear metro station), newcastle upon tyne, train lines with stations closest to nexus travelshop in newcastle upon tyne, bus lines with stations closest to nexus travelshop in newcastle upon tyne, haymarket bus station, newcastle upon tyne, haymarket barras bridge, newcastle upon tyne.

Nexus TravelShop

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Nexus announces plans to close six remaining Travelshops across Tyne and Wear

The organisation that runs the Tyne and Wear Metro has revealed plans to close the offices which have been shut since the start of the coronavirus lockdown in March

• 16:00, 21 OCT 2020

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Nexus has announced plans to close all its remaining Travelshops across Tyne and Wear.

The public transport operator confirmed that it is looking at shutting the six offices left, all of which have been closed since the start of the coronavirus lockdown in March.

Nexus said the shops were "no longer needed" due to the services being available online, at ticket machines or through staff assistance at bus and Metro stations .

The 17 employees who worked at the shops will be found other roles in the organisation and an eight-week consultation has been launched, with Nexus encouraging customers who are affected to get in touch.

Huw Lewis, Customer Services Director at Nexus, said: “Our customers can now do almost everything they used to do across a counter faster and more conveniently online – people simply don’t need our shops any more.

“Our shops team have proved to be unsung heroes of the pandemic – switching overnight to frontline customer service roles offering reassuring presence to customers, and helping encourage social distancing and the use of face coverings. We will find alternative roles for all of them, working with customers on stations or in other parts of Nexus.

“Our Travelshops have been used less and less in the last decade as customer switched to Pop smart tickets and online purchase. These and other products, including Gold Card and Network One season tickets, can now be bought at ticket machines throughout the day and week, not just when shops were open.

“We sped up our move online as a result of lockdown, and we have completed thousands of applications for older person’s concessionary travelcards and Under-16 identity cards online – these were things you could only apply for over a counter or by post before March.

“We have begun a public consultation so that anyone who is concerned they may be affected can get in touch for us to discuss alternatives, although only a handful of people have done this since the shops were closed suddenly at the start of lockdown.”

The six shops are at Central Station, Gateshead, Haymarket, North Shields, South Shields and Sunderland.

Nexus once had 14 Travelshops before this shrunk to six in the last ten years, caused by a change in consumer habits as people moved to smart cards and online information.

Anyone who wants to take part in the consultation should go to nexus.org.uk/consultation

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This is the Pop card that Metro Season Tickets (including Student or 18 and Under) or Network One Tickets (including for Students and Young People) are loaded onto. Please note that when you renew these online, you load them onto your Pop card at a Metro station.

Pop Pay As You Go is the smart way to pay for public transport in North East England. Simply top up your Pop PAYG card and use it to pay for your journeys on Tyne and Wear Metro, buses and the Shields Ferry as you make them.

Children can travel at concessionary child fares all day, every day on all public transport in Tyne and Wear if they have an Under 16 Pop card. Under 16 Pop cards are available to all children who live in Tyne and Wear who are in year 11 and below at school, which means they’re aged 5 to 15 on the 31 August before the start of the current academic year.

Pop blue is the smart way to pay for your travel if you're aged 21 or under. Just load a balance on to your Pop blue card and use it to pay for your journeys on Tyne and Wear Metro, buses and the Shields Ferry as you make them.

Junior blue is the brand new way to pay for travel for children aged 15 or under. Just use the balance on a Junior blue card to pay for journeys on Tyne and Wear Metro, buses and the Shields Ferry.

Legal Information

• Privacy notice
• Website policies
• Tickets and products terms of use
• Data Protection
• Freedom of Information
• National Fraud Initiative

Tyne and Wear Passenger Transport Executive trading as Nexus Nexus, Nexus House, St James Boulevard, Newcastle upon Tyne, NE1 4AX. VAT Number 176720058

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Customer Experience and Innovation Manager

• Newcastle upon Tyne, Tyne and Wear, United Kingdom
• Permanent - Full Time
• Closing on: Oct 11 2024

Who are we?

Lumo, is an Open Access train company who provide regular, cost-effective, 100% electric train travel between London and Edinburgh as an alternative to flying that is great value, kinder to the environment and just as time effective as taking a domestic flight. 

Our people are our key to our success, and we are recruiting an engaged, empowered, multi-skilled and flexible family of colleagues who live and breathe our values of:

• Being proud & passionate people
• Sustainability at our heart
• Staying safe & healthy
• Always learning and improving
• Inclusive one team culture

First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across four franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and the newly launched Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper services.

Lumo is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport.

About the team

The Customer Experience Team key interfaces are with all of Lumo's customer touchpoints, ensuring that the customer experience strategy for Lumo is developed and expertly delivered.

The Customer Experience Team have a true passion for excellence in customer experience, we are committed to driving innovation, leading business improvement, people development, safety and performance.

About the job

The Customer Experience and Innovation Manager has a strong sense of pride in delivering an industry leading, reimagined travel experience and are accountable for delivering our customer experience strategy through our ambassadorial approach. 

The Customer Experience and Innovation Manager champions the voice of the customer and is a leader in the business, ensuring excellent delivery of the Lumo customer proposition through a high-profile, visible leadership style.  They will work collaboratively with a can-do attitude, always seeking opportunities to optimise commercial performance and enhance customer experience, promoting the reputation of our business with our customers, stakeholders and partners at all times, whilst driving innovation in our customer experience function. 

The Customer Experience and Innovation Manager will lead the Customer Experience team in the delivery of their duties, undertaking on-call duties and acting as a role model for the Customer Experience Ambassador team.

Your main responsibilities will be:

• Driving innovation within the customer experience function, ensuring that Lumo has a continuous improvement approach to our strategy for customer experience.
• Identifying areas of improvement within the Customer Experience function and implements innovative solutions.
• Monitor and measure the effectiveness of innovation, adjusting as necessary to ensure the best possible Customer Experience.
• Act as a high-profile role model, leading by example and championing the performance and safety standards for customer experience amongst colleagues.
• Champion and set the performance and safety standard for customer experience amongst colleagues; be proactive, challenging and ensure a clear focus on attention to detail and the ambassadorial sequences.
• Take an energetic approach to customer excellence continually seeking fresh opportunities to solve problems and innovate by using and embracing our new technology and digital solutions to enhance customer experience and safety; recognising that it is the little things we do that can make a difference and delight.
• Oversee the Competence Management System to deliver an industry leading customer experience.
• Oversee the Body Worn Camera Project with the aim to encourage colleagues to follow the correct procedures.
• Oversee the training and development of the Customer Experience Team Managers and the Customer Experience Ambassadors through Performance Reviews, LMS and encouraging their own development.
• Manage the relationship and liaise with the Apprenticeship provider to support Customer Experience Ambassadors through their apprenticeship.
• Ensure all Accidents, Incidents and Safety of the line incidents are investigated effectively and within the set timescales. Subsequently implement recommendations that suitably manage the risk and reduce re-occurrences.
• Ensure all colleagues comply with the retail requirements of the Ticketing and Settlement Agreement (TSA), undertaking proactive monitoring of on train retail systems.
• Delivery of the promises and commitments set out within our customer experience policies.
• Seek opportunities to innovate and delight the customer throughout our customer touchpoints by leading or participating in Work Improvement Teams, our One Team approach and community initiatives.
• Promote our Vision and Values with our customers, stakeholders and industry partners and to deliver customer experience improvement initiatives.
• Ensure that all appropriate food hygiene regulations and catering controls are in place and being met by the Customer Experience Ambassador team and catering suppliers.
• Ensure the on-train team provide a highly visible and quality presence across all customer touchpoints to maximise customer engagement, particularly during times of planned and unplanned service disruption where Passenger Information During Disruption (PIDD) arrangements should be applied.
• Manage the interface with external organisations to ensure the delivery of customer excellence across each customer touchpoint.
• Lead the train presentation contract, review and audits (including communication).
• Provide a rostered customer experience on call response as required.
• Ensure financial delivery against budgetary targets for the Customer Experience Ambassador team.
• Undertake activities as directed by the line manager to maximise every opportunity to delight our customers and ensure they have an excellent experience with us.
• Carry out regular safety tours and participate in safety briefings, team meetings and personal development as appropriate.
• Planning of random DandA testing whilst liaising with the People and Culture Manager and Head of Operations.

You'll need to be:

• Experienced in customer proposition, development and delivery.
• Experienced in leading a team in a Customer Experience environment.
• Experienced in delivering continuous improvement initiatives.
• Flexible in your hours, location (including on call) and vision as required by the business.

As a minimum, you will need to have:

• Level four food hygiene certificate and the relevant training to carry out food preparation.
• Train Operations Liaison Officer (TOLO).
• Member of the Institution of Railway Operators (IRO).
• IOSH qualified.
• Must be a minimum of 18 years old.

About the location

You must be located within a 60-minute commute of Newcastle upon Tyne, our offices are located behind Newcastle Central Station.

Working pattern

37.5 hours per week, plus on call

• Defined Contribution Pension Scheme – We will pay in a minimum of 10% (5% employee contribution and 5% employer contribution) to a maximum total contribution of 20%.
• Incentive Scheme/Bonus of up to 10% of your annual salary
• Employee Assistance Programme
• Travel Offers – Free travel on Lumo services and travel offers for bus and rail tickets and Day Rover Rail tickets at a discounted price for friends and family (after 6 months of service).
• Shopping and Lifestyle Discounts
• Discounted Gym Membership
• Employee Share Plans (Save as you Earn and Buy as you Earn)
• NEXUS – Tyne and Wear Metro Discount
• Life Assurance Cover 4 x your annual salary
• Income Protection Scheme
• 25 days annual leave plus bank holidays
• Access to a digital GP 24/7
• Tax Benefit Bike Scheme

Interview date: Monday 21st October 2024

We all belong at Lumo.  FirstGroup's vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below.  We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/

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Job benefits

Defined contribution pension scheme

Health and wellbeing

Tax benefit bike scheme

Legal advice

Travel offers

Colleague recognition

Share plans

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Daytime river cruises

Various trips run during the summer months including River Commentaries, Sing-a-long-the-Tyne, Fish & Chip trips and children's entertainment.  There's something to suit the wole family.