elgeyo travel and tours

List Of 10 Best Places To Visit In Elgeyo Marakwet County

This is a list of top 10 best places to visit in Elgeyo Marakwet County. The County covers an area of 3, 049.70 square kilometres, with an estimated population of 369, 998 people. County headquarters are located in Iten Town. The County is headed by Governor Alex Tolgos .

In no particular order, here is a list of 10 best places to visit in Elgeyo Marakwet County.

1. Kerio Valley National Reserve

The reserve was established in 1983 and is managed by the Kenya Wildlife Service. The reserve features beautiful sceneries, diverse species of birds and wildlife such as leopards, elephants, buffalos, yellow baboons, bushbucks, waterbucks and warthogs. It is open daily from 7.00 a.m to 5.00 p.m.

2. Rimoi National Reserve

It is an animal conservation reserve located approximately 30 kilometres from Iten town, along the Kabarnet- Eldoret road. The main attractions at the reserve include elephants, beautiful sceneries of Kerio Valley, impalas, monkeys, dik-dik, leopards, over 100 bird species, zebras and snakes.

3. Tambach Museum

The museum is located in Tambach town, about 42 kilometres from Eldoret town. It was established to safeguard the Tambach heritage site and the culture of the Keiyo and Marakwet people. It features an exhibition space for ethnographic and archaeological collections of Elgeyo Marakwet county.

4.Torok Waterfall

The impressive waterfall is located near Iten town. The waterfall is about 200 metres high. You can have a glimpse of the magnificent waterfall from the Kolol viewpoint.

5. Kapkurmoi Conservancy

The conservancy was established in 2008 by the local communities in Elgeyo Marakwet County. It is home to wildlife such as elephants, dik-dik, pangolin, snakes and different species of birds.

6. Kipteber Mountain

The mountain strategically sits on the border of Elgeyo Marakwet and West Pokot counties. You can explore the mountain that features bushlands and wildlife such as snakes, monkeys a diverse species of birds. It is a perfect hiking destination.

7. Elgeyo Escarpment

The spectacular escarpment is part of the western wall of the Rift Valley. The escarpment can best be viewed from the Kolol viewpoint or while paragliding. The escarpment rises more than 1, 830 metres above the Kerio Valley.

8. Kerio Valley

It sits at an elevation of 1,000 meters in the Great Rift valley. It strategically lies between Tugen Hills and the  Elgeyo Escarpment. It features archaeological activities and sites such as the elaborate irrigation systems that were constructed during early periods of history.

9. Cherangani Hills

The hills traverse three counties; West Pokot, Elgeyo Marakwet and Trans Nzoia. The ecosystem features beautiful subtropical indigenous forests with diverse wildlife and bird species. Several caves and hiking sites are located within the hills.

10. Kureswo Hot Spring

The hot spring is located in Keiyo South. The hot water stems out of hills and flows down into Kerio river. Beautiful sceneries such as hills, caves and a rock that changes colour are also located around the area.

Zack Abuyeka

I am the third eye.My duty is to keep you updated of the current trends and events happening round the globe.

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Wondrous Magic of Elgeyo Marakwet County

Melwa gorge.

A gorge cut through basalt rock, over millions of years, by the Kerio river. It is one of 3 such gorges along a 60 km stretch of this river.  

Standing on the edge

The escarpment averages 1000m from edge down to the valley. To the north, it stretches into West Pokot ---a distance of 180 km. Along its whole length, it offers magnificent views to the east.

Teren Gorge and Bridge

Near Arror; the gorge was eroded out by the Kerio river. In a heavy rainy season, the flood through the gorge can be spectacular.

Irrigation furrows of Embobut

The Embobut is one of several rivers that have their waters diverted for considerable distances, through furrows, to the "shambas" of the local valley inhabitants. Some of the furrows are more than 150 years old.

Elgeyo Marakwet Wondrous experiences map

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Vine Homes, Eldoret located at 1044, 2.74 kilometers southeast .

Hotel Baron located at Moi Road, 4.76 kilometers southeast .

Asis Hotel two stars hotel located at Sosiani St South, 4.83 kilometers southeast .

Hotel Winstar three stars hotel located at Sosiani Street, 4.84 kilometers southeast .

White Castle Motel located at Uganda Road, 4.88 kilometers southeast .

Sirikwa Hotel three stars hotel located at Oloo Street near KVDA Plaza, 4.93 kilometers southeast .

Riverside Hotel located at Kisumu Road opposite Brookside, 5.6 kilometers southeast .

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"The City of Champions"

Eldoret tourism.

Eldoret is a bustling city in western Kenya, ranked as the fifth largest in the country. It's famous for its strong economy and is the capital of Uasin Gishu County. Nestled on the fertile highlands of the Great Rift Valley at an elevation of approximately 2,100 meters above sea level, Eldoret boasts a temperate climate and rich agricultural landscape with vast farmlands producing maize, wheat, dairy products, and horticultural crops.

Known as the "City of Champions," Eldoret hosts high-altitude training camps for athletes and has gained international fame for producing world-class long-distance runners. Visitors can explore the Iten area, also known as the "Home of Champions," where many elite athletes train and where one can witness the inspiring dedication and discipline of these sports icons. Eldoret is also home to several educational institutions, including Moi University, one of Kenya's largest and most prestigious universities. The town offers various cultural and historical attractions, such as the Kipkaren River, which provides a tranquil setting for picnics and nature walks. Kesses Dam and the Eldoret Museum, highlighting the region's natural beauty and cultural heritage. Additionally, the nearby Rift Valley landscapes and scenic spots like the Kerio Valley and the Nandi Hills offer outdoor enthusiasts opportunities for hiking, bird-watching, and exploring the natural beauty of the region.  The town's vibrant economy is reflected in its bustling markets, modern shopping malls, and diverse culinary scene. The city hosts cultural and sporting events throughout the year, including music festivals, marathons, and agricultural shows like the Eldoret City Marathon and the Koroga Festival.

Things to do in Eldoret

1. iten viewpoint.

2. Kesses Dam

3. Eldoret War Cemetery

4. Eldoret Museum

5. Kitale Nature Conservancy

6. The River MTRH Mall

7. Sosiani Forest

8. Sirikwa Holes

Must Know Before You Travel to Eldoret

• Going Around:  You can go around the city on matatus (minibuses) for a budget-friendly ride but they have set routes within the city and nearby towns. If you’re looking for more flexibility, you can opt for the convenience of boda-bodas (motorcycle taxis) and taxis at a higher cost.
• Pollution:  Water pollution is considered to be high. So, it is better to drink only bottled water.
• Eldoret Town Center: This area has a variety of hotels and lodges that offer easy access to the town's main attractions.
• Diverse Travellers: Adventure seekers can enjoy hiking and rock climbing near the Rift Valley. Moi University draws students, and athletes are drawn to the city's sports history. Families can explore parks and gardens, while cultural enthusiasts can visit markets and museums.
• Vaccinations:  It is important to receive mandatory vaccinations and consult with your doctor at least 6-8 months in advance regarding diseases such as Malaria, Dengue, and Cholera. Additionally, review your travel insurance plans to ensure adequate coverage while abroad.

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History of eldoret, nightlife in eldoret, shopping in eldoret, travel tips for eldoret.

• Taxi:  Taxi Max, Taxi Jess, Eldoret Travel Agency, and Elgeyo Travel and Tours are recommended drivers to arrange a taxi to go around the city. Do not book a taxi from unknown agencies.
• Weather:  It's a good idea to keep a heavy jacket with you at all times in Eldoret since the weather tends to be cold throughout most of the year.
• Bus Stand:  You can find a Matatu stand near Ugnada Road or the market. However, they only leave when full. So, be prepared to wait.
• Safety:  It is not recommended to walk in the city at night.

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BoB’s amazing guide to Eldoret – Where to stay, what to eat and what to do?

In 2011, I traveled to Eldoret (Kenya) with two good friends for an internship in their university hospital. Before our trip, we searched the internet for information about Eldoret, but unfortunately we couldn’t find much. Therefore, Bunch of Backpackers would like to present this ultimate Eldoret travel guide! 

Eldoret travel guide

Introduction to eldoret.

Eldoret is a busy, prosperous university city in western Kenya. It also referred to as the ‘home to running’ since many olympic medal winners were born in this area. Eldoret is dominated by Moi University, which also incorporates a large teaching hospital. In 2008 Eldoret was one of the many Kenyan cities who were affected by the post-election violence. During these violent tribal riots hundreds of people died, got injured or lost their home.

How to get from Nairobi to Eldoret?

From Nairobi: – Fly with Jetlink or Fly540 for about 70 euro’s. 30 minutes flight. – Bus (Easycoach or Kampala Bus or Akamba Bus) for about 8 euro. Recommended. – Matatu (> 14 passengers in a minibus) for about 5 euro. Quite uncomfortable, esspeccialy with luggage. – Shuttle bus (7 passengers) for about 3 euro. Better than a matatu. – Taxi: about 120 euro.

Transportation in and around Eldoret

There is a matatu and Peugot stop near Ugnada road / the market. These leave when there are enough people.

A matatu – to Kisimu is Ksh 250 (2,5 hours) – to Nakuru is Ksh 200 (2-3 hours) – to Nairobi is Ksh 400 (6 hours) – to Kitale is Ksh 200

A Peugot – to Kisimu is Ksh 300 (2,5 hours) – to Nakuru is Ksh 400 (2-3 hours) – to Nairobi is Ksh 700 (6 hours)

A Lakamba bus  – to Nairobi is Ksh 500 and leaves at 10.30 and 21.00 via Nakuru (Ksh 250) – to Kampala is Ksh 1000 and leaves at 12.00 or midnight (6 hours)

Where to stay in Eldoret? (these are cheap and recommended hotels)

Bubbles Inn Our number one. Bubbles Inn has a central location between the city center and the hospital. The rooms are simple and small, but very clean with hot water. There is 24 hour security. Staff is friendly and reliable. Bubbles Inn has it own busy restaurant and breakfast is included (fruit, tea, egg, bread and yoghurt). Prices per room: 1500 Ksh/night and for a long stay 1100/Ksh/night. Cental Plaza, Oginga Odinga St, Eldoret. Tel: +254-532060992. Mobile: 0729633442.

Aya Inn Friendly cheap guesthouse with spacious rooms and a restaurant/bar. Prices per room: 650 Ksh/night. Tel: 053 2062259

Lincoln Hotel Comfortable option. Relaxed atmosphere at Oloo Rd. Prices per room: 800 Ksh/night. Tel: 05322093

Klique Hotel Although we only ate at the Klique a few times it seemed a reliable and fancy option in the middle of the city center of Eldoret. It is actually right across the street of Bubbles. Many western tourists seemed to stay there.

Sirikwa hotel Probably the most famous hotel in Eldoret. The Sirikwa hotel is a big fancy hotel just outside the city center of Eldoret. It has a beautiful garden and swimming pool. We ate there a few times, and saw one of the rooms, but did not think it was worth the extra money to stay there.

Where to eat in Eldoret?

This a list of our favorite restaurants and cafe’s!

– Arcade: Foodcourt with a Swiss Restaurant (pizza), Paul’s bakery (sandwiches) and Spree club (disco) – Sunjeel Palace: Best Indian food in town – Baker’s Yard: In Juma Hajee’s Arcade with pastries and cakes – Will’s pub: At Uganda Rd. Good for a pint and pubmeal. – Cafe Delicious: Simple, but as the name implies delicious Kenyan meals – Freddies: Freddies has the best burgers in town in an American-like bar. – Mamma Mia: Best pizza in town with an outside dining option in their garden! – Siam’s Palace: Best (but only) Chinese restaurant. – Klique hotel : Good, but more expensive food. Visited primarily by expats and Kenyan business men. – Eldoret Club: Fancy club with swimming pool and golfclub mainly meant for Western expats or business men. Some parts are members-only. – Cleopatra’s : At Odinga Oginga road, in the building at the gasstation on the first floor. Good icecreams and coffees.

Where to go clubbing in Eldoret?

The best clubs listed:

– Spree:   Place to be (especially on thursday night aka studentnight). Always busy and the best dancers in town can be found in this club. – Places: Uganda Rd, Fancy club with good DJ’s, Sometimes Western music. – Sam’s discotheek : In het White Castle Motel, mixed crowd. Often busy, but only opened on friday and saturday night. – Will’s Pub: Good place to have a beer and a snack. TV’s for sports. – Black Balls:  Sketchy name, but a nice bar to have a drink.

Where to go (grocery) shopping in Eldoret?

– Nakumatt Supermarket – Oginga Odinga Rd. – Kip Keino Sports and Bookshop – Oginga Odinga Rd – Uchumi Supermarket – behind Total Station – Eldo Supermarket – in Juma Hajee’s Arcade

Tip: Buy your souvenirs in Eldoret (near Uchumi supermarket are some souvenir stalls). Prices are low compared to other places in Kenya.

Best drivers in town to arrange your rides and tours

– Taxi Max : Experienced and reliable. Excellent and punctual guide. We arranged our masai mara trip through him. +254-‑721-­904-­578 – Taxi Jeff: Experienced (although less than Max) and reliable. Friendly and cheap. Comes often too late. We went to Lake Baringo/Lake Bogoria/Kakamega and Kapenguria wih him. +254-­726-056‑546 – Eldoret Travel Agency – Kenyatta St T 053-­‐‑2063588 (BoB does not have experience with this tour agency, if you have please let us know) – Elgeyo Travel and Tours – Uganda Rd T 052-­‐‑2062006  (BoB does not have experience with this tour agency, if you have please let us know)

TIP: ASK AROUND FOR RELIABLE TAXI DRIVERS. Once you found one you can trust note his telephone number. Never use taxis you don’t know. Rather call one you know and wait a bit longer. Both taxi Jeff and taxi Max are highly recommended (see above)

What to do around Eldoret?

– Lake Victoria – Lake Baringo – Lake Bogoria – Kampala (Uganda) – Jinja (Uganda) – Lake Nakuru – Lake Naivasha – Kericho country side – Kakamega forest – Kisumu – Saiwa Swamp National Park – Masai Mara

If possible I would save Masai Mara for last (save best for last). Also, if you’re student make sure you apply in advance for student discount through the Kenya Wildlife Service (send an email to [email protected]. Student discounts can be pretty steep. For Lake Nakuru, Hell’s gate, Tsavo East and West Masai Mara you have to apply seperately via ‘maratriangle.org’. You will need a written prove from your university and your student ID card.

Note February 2018: This Eldoret Travel Guide is based on travel experiences in 2011. If you have been there recently, please send me an email or leave a comment with an Eldoret update. This would be very helpful to future Eldoret travelers.

Kenya travel guide How to travel by bus to Lodwar How to travel Kenya on a budget How to arrange a budget Kenyan safari?  28 Things not to miss in Kenya

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this is my home i love it xoxoxoxox

Lucky you Joe!

Places was closed down and prices to and from Nairobi and other places has gone up. U need to update the entire page also but it was a good capture of Eldoret

Hi Emmanuel, you’re absolutely right. Please, let me know if you any of the above places are closed. Thanks in advance :) Manouk

Info about Eldoret needs an update and some corrections definitely

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Harris-Walz to kick off 'Road to Chicago' bus tour from Pittsburgh Sunday

Vice President Kamala Harris and running mate Gov. Tim Walz will kick off a bus tour from Pittsburgh Sunday, stopping in multiple Western Pennsylvania spots.

The tour, dubbed "on the Road to Chicago," comes the day before the Democratic National Convention kicks off in Chicago, the Harris-Walz campaign told USA TODAY Wednesday.

The candidates' spouses Second Gentleman Doug Emhoff and Gwen Walz will join them on the tour, the first time all four are campaigning together. The group will focus on meeting voters in their communities, stopping at volunteer canvass events and local retailers.

This will be Harris' eighth visit to Pennsylvania this year. The tour is scheduled after Harris is expected to make her first policy-centered speech in Raleigh, North Carolina Friday.

More: Coach Walz's primetime debut: Four takeaways from the first Harris-Walz rally

Sign-up for Your Vote: Text with the USA TODAY elections team.

Pennsylvania is a key battleground state

Pennsylvania provides 19 electoral votes (one less than it did in 2020). It was one of a handful of states that switched its vote from Donald Trump in 2016 to the Democratic Party in 2020.

In 2016, Trump won the state by less than 50,000 votes, beating Hillary Clinton with 48.6% of the vote compared to 47.9% of the vote for Clinton.

In 2020, President Joe Biden won 50% of the votes, beating Trump who won 48.8% of the vote.

Harris has already made several campaign stops in Pennsylvania, including her first appearance with running mate Walz. Pennsylvania Gov. Josh Shapiro was another top contender for vice president.

When is the Democratic National Convention?

Harris' western Pennsylvania tour comes as many others in the party are headed to Chicago for the DNC.

The DNC is scheduled for Monday, Aug. 19 through Thursday Aug. 22.

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Have not gone on the tour yet. This review is about their customer service. I booked a tour to Germany for September with an extension to Vienna. I booked my airfare on my own after making the reservation. I recently received an email canceling the extension due to low participation. I called and requested that since I already have my airfare, that the company get me to Vienna. They declined but offered to pay for an excursion. I usually travel with Gate 1/Discovery Tours and when they had to make a change to my reservation, they made paid for my hotel since I had to arrive early. This is my first time using this company and probably be my last time.

Be careful when booking, especially if you are a senior citizen. Don't go by the itinerary description. Call first. Better yet, use a different company. We lost $1800 ($900 booking fee and $900 insurance) even though we canceled 92 days out. Itinerary description never mentioned walking, standing, or climbing stairs. My husband is 73 and uses a walker. Obviously, we had to cancel. The insurance claim was denied because it was not a reason on their list. So, we couldn't go on vacation and lost $1800. Nice thing to do to senior citizens.

I made a reservation last Thursday (11/16/2023) for a trip to Iceland from 12/02/2023-12/07/2023 and then I was told that I can't have my refund back. This entire situation has been a massive chaos. When I called on last Thursday (11/16/2023) to place my reservation, the agent (Kathy) I talked to stressed about she "cannot" guarantee that I will be able to go on the trip. Before I provided the payment information, I specifically asked if I will be able to get the refund because the trip is coming up so soon. The agent ensured that I will be able to get a full refund back within 60 days if I decided to cancel the trip. I was also told that I am basically on a wait list and someone will contact me once I can go on the trip. No one contacted me about whether the agency was able to process my information at all, so I've been left in the dark about this trip since the beginning. I called the help line this morning (11/20/2023) around 9:00 Eastern Standard Time to cancel my reservation. I was informed by the agent that I will not be able to get my full refund back since it's too close to the trip date. Basically I was told that Kathy gave me the wrong information, so I will have to pay the cancellation fee. The only reason I provided my payment information is because Kathy specifically stated that I will be able to cancel the trip and receive a full refund. I've never been so frustrated with a traveling agency. I made sure to ask this agent regarding the refund policy twice before giving her my payment information, and she still couldn't provide me with the correct information. It's unbelievable that such a big traveling agency cannot uniformly train their employees with the correct set of information.

I have yet to leave on this trip to New England, but thus far the customer service has been DISMAL at best. They have every device to discourage you from talking to an actual person. Additionally, be warned: there is a lot of FALSE ADVERTISING. Website indicates first two nights a hotel in Burlington, walking distance to many things, or close to public transportation. So, we booked a pre-stay for two nights in Burlington, Before we booked the extra nights, I was told by rep the hotel would be 'Delta Marriott in Burlington'. When the actual hotels were sent, I see we are at Hampton Inn in Colchester. Well this hotel is in the middle of nowhere, not walkable to anything, 30 minutes drive to Burlington. Their front desk informed me we 'really will need a car to go anywhere' (except Starbucks and Costco across the street). I have been on the line now 43 minutes as I type this to 'tour support' line. The rep when she finally came on tells me there is NO REFUND for the pre-stay hotel payment. It is 'close to public transportation.' Turns out she is referring to the Colchester bus station -- 13 minutes away!! Clearly, reputation and customer service are not important to this company. I will never book with them again.

Poor costumer service. They just want your money. I booked a single room and they told me they can not find a room for me since I booked late. How come they did not tell me this when I booked? I am travelling with my family and they were confirmed. There is a likelihood that I would not travel with them I find it so ridiculous that no one tells you anything.

Tour of Australia, June 2024 started off well enough in Sydney. Enjoyed the "Vivid" festival. After the transition to Port Douglas, the hotel that EF Go Ahead tours decided to put the group in, did not have an elevator or porter service. Then after dragging luggage up two flights of steps, down a long narrow walkway that all of the lights were burnout, found the air conditioning and TV not working. When I expressed my displeasure to the EF Go Ahead tour guide, his response was to let EF Go Ahead tours know. I complained to the hotel front desk that night and the manager moved my room in the morning. I received an email from the tour company reminding me to be nice and not yell at anyone. The tour company obviously did not care about the customer being taken care of.

This review is for the tour of London and Paris. This was my third tour with GoAhead in the past 10 years. My first two tours in 2011 and 2015 were both very good, but this one was a disappointment with a dramatic decline in customer service and quality. That pains me to say, but it's true. This was essentially a bargain basement tour with terrible customer service and a bad Tour Director, Reuben, who made the tour very stressful and unpleasant. He was unavailable to us, ignored messages, and made us feel like we were bothering him. The whole tour group was constantly talking about how Rueben the tour guide was ignoring them and acting put out, like he didn't want to be bothered with the group. The wait time to talk to anyone at GoAhead on the phone was consistently 45 min to an hour minimum leading up to the tour and after. That's ridiculous. For my past 2 tours I received a quality travel bag in the mail from GoAhead. This time, GoAhead mailed the travelers a cookbook. Like that will come in handy whilst on tour. It was an obvious attempt at some promotional collaboration that didn't serve the needs of its customers at all. The London portion coincided with the death of Queen Elizabeth. It was understandable that there might be some adjustments made, but we were told in the hotel lobby that our bus had been "cancelled" and we would be traveling on foot. This was a problem, because we paid for coach travel throughout our tour. GoAhead sent us travelers an email on 9/15 that said "London is experiencing severe road closures, which do not permit buses to operate in the city." This statement was untrue. There were plenty of buses operating in the city, and numerous buses were outside of our London hotel every day transporting people from other tour groups. We took photos and video of these buses with time stamps. I understand that transportation is more complicated with activities around Queen Elizabeth, but to tell us that buses are "not permitted" to operate in the city is just false. For the excursions, there was never enough time to enjoy. It was rush-rush-rush, never allowing an appropriate amount of time to see the site, with no consideration to factor in time for restrooms or gift shops. Reuben was a downgrade from previous tour directors. It is the Tour Director's job to be available and hold our hands through the travel. Reuben left my husband and me at a London tube station after we couldn't get on due to overcrowding at rush hour. When we caught up later, he had the nerve to snip at us for not getting on fast enough. I'm a former New Yorker and know how to deal with rush hour subway crowding. There was NO ROOM to possibly get on. Then, when the group had just arrived in Paris, he took us on the Metro and then abandoned us all at an unfamiliar location in the Latin Quarter, saying that he would "challenge us" to see if we could all find our way back without him. Wow. Travel was chaotic and disorganized in his hands. The Paris hotel location at Place de Republique was shabby and filled with a constant stream of loud motorcycles at all hours and loud skateboarders, making sleep a challenge. I was also disturbed that GoAhead made a point to say that all of us travelers absolutely MUST have COVID testing just before travel, and that the Tour Director would be checking these test results as soon as we arrived. Reuben never once mentioned this testing, and certainly never came around to check our test results. I feel really lied to about this. When I contacted GoAhead with the documented issues we experienced and the demonstrable lies we were told on the tour, the representative acted all concerned and told us we were surely owed a partial refund. I asked for a $400 per person partial refund ($800 total), which is peanuts compared to the total cost. Of course, GoAhead later came back and said NO. No refund of any kind would be given. So that ended our relationship with GoAhead after 3 tours for use over the last 10 years. They didn't care at all about losing our future business. So, BEWARE. This company is not what it once was. It's a great shame. We will not be traveling with them again. There are a lot of other choices out there, and they don't care about making things right -- just getting your money and nickel and diming you to death. You've been warned.

We booked a trip and took the more expensive cancel anytime insurance. After 2 months of trying to get someone on the customer service line, I finally spoke to someone who gave me incorrect information. I was eventually connected to a supervisor who told me that cancel anytime meant, I could cancel, but there was no refund only a future trip credit. If you are brave enough to book with them-read all the fine print. I will never deal with them again

For the money spent, it was mostly a let down. I did Rome, Florence and Venice. We actually ended up leaving a day early and had to pay for the flight change to do so. I have celiac disease and was told I would be accommodated 100% and I ended up starving most of the trip. All 3 of the only dinners provided, it was a total surprise to them that I needed gluten free, so each time, I got an undercooked bowl of red pasta made last minute. None of the hotel breakfasts knew about me or labeled anything. I think this should have been handled ahead of time by the tour guide (who was barely present nor informative). His lack of....everything really set the tone for many people on the tour. The itineraries for the days they actually took you somewhere was maybe 2-3 hours. Everything else you had to pay extra foror you were completely on your own. The hotels (besides maybe Florence) were booked so far from anything you had to pay for an uber. Most people save for years for something like this and I couldn't wait to get home. :(

EF GoAhead Tours has a few good qualities but, their customer service and the ability to obtain refunds that they owe is the worst. We went on a European tour with them. We booked airfare, hotels and excursions through them. Total trip was well over $14,000. We paid all of this in advance by withdrawals from our checking account, as they require. They do not accept credit cards for payments except while on tour. To begin with, most of the booking part was a good experience. There were some challenges in getting and paying for the upgrade flight accommodations that we wanted but in the end, we did get those resolved. Now to the challenges and terrible parts. First, they cancelled our 3 day extension to Germany reportedly due to a lack of interest. The problem was, they did this after the cut-off date for us to cancel or reschedule. After pushing through to a Supervisor, that person did assist with booking our hotel and a return flight home, but nothing else regarding other travel or arrangements. Next, 4 days prior to the tour starting they canceled one of our excursions. This meant it was too late to book something else for that day. Then, they have refused to issue a refund for the entire amount we paid for that excursion. We are out $20 for this. Even though we have provided documentation of their error in the refund amount, no one at EF seems to understand and they refuse to address this issue. We then booked something on our own for that day. While on tour, they then offered another excursion for us for that day and were kind enough to credit us for the other excursion we then had to cancel. Problem here is they charged us an extra $10 per person for this excursion, citing their policy is that the price goes up once you are on tour. This is even though they canceled the other excursion just prior to the tour starting and did not offer us another option until we were on tour. We are out another $20 for this error or policy on their part. Next, they canceled two additional excursions while we were on tour. One was $198 for two persons and the other was $290 for two persons. They told us while on tour that they would refund these charges to us but, that it takes 8-10 weeks for them to process these refunds. Since the tour ended, we have been in constant contact with EF. Here are the problems related to this. First, you cannot speak directly to someone about these kinds of issues once the tour is over. You have to leave a message and then it usually takes them 3-4 days to call you back. The Customer Service reps are not empowered to do anything about this except to document it and then forward it on to someone else while you wait for a reply. I have asked several times for a Supervisor and each time I am told, they will ask one to call me but it also takes 3-4 days for them to call you back. They have asked for documentation of these issues and I have sent them emails, invoices, screenshots and all that there is. Unfortunately, no matter how clear the documentation is, nothing gets resolved. We finally established contact with someone we were told was a Supervisor. However, her title is Customer Loyalty and Engagement Specialist. We just can't seem to get to a Supervisor to assist us. This person has now told us several times that the initial $20 was refunded to our credit card. However, no refund has ever posted. Then, she told us an additional $238 was credited back to our credit card. That refund has also never posted and it has been over 2 weeks. She has also told us that the remaining $250 will be issued to us in a check. But, when asked when the check would be issued, were told they were completing their annual "audit" of finances and it would be another 3 weeks before the check would be issued. We are not confident at this time that this will ever happen. We were also recently contacted by another guest on our tour. Similar issue with a refund that was promised yet they have yet to receive theirs either. In summary, we had a pretty good tour experience with EF, it is the work on the back end and getting to talk to anyone or get refunds once we are off tour that is the problem. Their employees do not have any answers, they don't want to talk on the phone and want to try and handle everything by email and they are just plain difficult to work with. As of today, we are still waiting on $522 in refunds from EF with no understanding of when we might see our funds. Very disappointing!

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