zuji travel singapore

Asian online travel agency Zuji ceases operation

Hailed as asian pioneer in online travel agency, zuji was launched back in 2002 and now has gone out of business.

Zuji, one of the first names to take a plunge in online travel agency business, has ceased operation. It is reported by Skift that Zuji failed to pay debt to airlines and missed out on renewing travel agency licenses in Singapore and Hong Kong, leading to its doom.

Zuji translates to “footprints” in Mandarin, and was in business since 2002. Singapore Tourism Board’s record shows that the company’s license has ceased since January 1, and January 9 according to the Commerce and Economic Development Bureau.

Also Read: Indonesian fashion e-commerce site Sale Stock changes its name to Sorabel

Earlier, it is reported, Zuji’s websites in both markets showed “New site coming soon” message all December. Now, it has returned error message.

There’s no report on the amount the company owed to airlines. A source from the Travel Industry Council in Hong Kong reported that it had received a total of US$32,000 worth of refunds case.

Zuji was a product of 16 Asia Pacific airlines that collaborate to create an online travel agency. The airlines include All Nippon Airways, Cathay Pacific Airways, China Airlines, EVA Airways, Garuda Indonesia, Hong Kong Dragon Airlines, Japan Air System, Japan Airlines, Malaysia Airlines, Northwest Airlines, Philippine Airlines, Qantas Airways, Royal Brunei Airlines, SilkAir, Singapore Airlines and United Airlines – and Travelocity who was owned by Sabre Corporation.

All 16 airlines are said to have invested from US$50 million to US$100 million (2001 figures). At that time, online travel was a boom in Asia and China, and these top airlines tried to find ways to cut distribution costs and bypass travel agencies.

At that time Zuji’s product development plans included what it said to be the “roll-out of a state-of-the-art” air booking engine and tours and packages capability. Scott Blume was the first CEO of the company in January 2003, and was optimistic about Zuji’s chance of leading the industry.

Also Read: Mobile-based food order-ahead startup Eatsy secures US$550K from East Ventures

However, the company ended up being acquired by Travelocity in 2006, sold to Webjet in 2013, who then sold it to Uriel Aviation Holdings in 2016.

The International Air Transport Association gave a confirmation that Zuji has been terminated from its billing and settlement plan, the clearing house for payments between travel agencies and airlines. –

Photo by Yeray Sánchez on Unsplash

The post Asian online travel agency Zuji ceases operation appeared first on e27 .

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Asian Online Travel Pioneer Zuji Shuts Down

Raini Hamdi, Skift

January 14th, 2019 at 6:30 AM EST

It was launched with much fanfare in 2002, but in the end, Zuji — which translates to "footprints" in Mandarin — failed miserably to leave a lasting imprint on Asia’s online travel scene.

Raini Hamdi

Asia’s online travel agency pioneer Zuji is no longer in business, having failed to pay money owed to airlines , and to renew its travel agency licenses in Singapore and Hong Kong, the two remaining markets it operated in.

The International Air Transport Association confirmed with Skift that it had terminated Zuji from in its billing and settlement plan, the clearing house for payments between travel agencies and airlines.

A check with the Singapore Tourism Board showed Zuji’s license ceased on January 1, while in Hong Kong it expired on January 9, according to the Commerce and Economic Development Bureau.

Zuji’s websites in both markets also return an error message instead of the earlier “New site coming soon” that was shown in December. Jacob Jiang, commercial director of Uriel Aviation Holdings, Zuji’s parent, did not respond to Skift’s questions.

While the airline group would not reveal the amount owed to airlines, the Travel Industry Council in Hong Kong reported that it had received over 50 cases involving refunds totaling $32,000 to-date.

Zuji was launched in 2002 by 16 leading airlines operating in Asia-Pacific – All Nippon Airways, Cathay Pacific Airways, China Airlines, EVA Airways, Garuda Indonesia, Hong Kong Dragon Airlines, Japan Air System, Japan Airlines, Malaysia Airlines, Northwest Airlines, Philippine Airlines, Qantas Airways, Royal Brunei Airlines, SilkAir, Singapore Airlines and United Airlines – and Travelocity, at the time owned by Sabre Corporation.

Their investment was believed to be in the range of $50 million to $100 million (2001 figures). Online travel in Asia and China was seen as the new gold. The airlines also saw Zuji as a means to cut distribution costs and bypass travel agencies.

“Once you hit break-even, the cost of selling that extra ticket is nearly zero,” Tim Fitzsimmons, general manager e-business for Cathay and acting CEO of Zuji, said in an interview with South China Morning Post in 2002. He said Zuji was expected to reach profitability in five to six years.

Zuji’s first CEO, Scott Blume, who came on board in January 2003, said in a press statement at the time, “Zuji’s mission, as I see it, is to lead the evolution of online travel sales in Asia-Pacific.”

“From the initial results, it is clear that there is demand out there for a region-wide one-stop online travel portal. Looking at Zuji’s product development plans, including the roll-out of a state-of-the-art air booking engine and a tours and packages capability, I have no doubt that we will be in a position to change the way customers in Asia-Pacific buy travel, leveraging the advantages of the Internet for the benefit of consumers and travel suppliers alike.”

That was not to be. Zuji’s pattern of changing hands every three to four years — fully acquired by Travelocity in 2006 , sold to Webjet in 2013, which sold it to Uriel in 2016 – was a telltale sign not all was well with the company.

It is not difficult to imagine why its current owner, Uriel, would rather focus on its major venture, HK Express Airways, Hong Kong-based low-cost carrier partly owned by HNA, and U-Fly Alliance, the world’s first low-cost carrier alliance, than to try to compete in the Asian online travel space which by now are filled with well-funded start-ups such as Traveloka in South-east Asia and Ctrip in China.

Have a confidential tip for Skift? Get in touch

Tags: asia , online travel agencies , travelocity

Photo credit: Passengers at the departures hall at Hong Kong’s international airport. Over 50 customers are waiting for refunds from Zuji. Skift

It looks like the end of the road for online travel agent Zuji

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Online travel booking site Zuji appears to have ceased business, after failing to renew its travel agent licenses in both Singapore and Hong Kong.

The Singapore Tourism Board told The Straits Times Zuji's license lapsed on Dec 31 and it can no longer provide travel products and services here.

The South China Morning Post reported last week that the Hong Kong-based operator had let its travel agent license expire and owed customers there thousands of dollars in refunds.

Zuji said in a Facebook post the same day it was experiencing "technical difficulties" with processing refunds.

Signs surfaced a few months ago that there were issues at Zuji, founded in 2002 as one of the earliest online travel agents in Asia.

In November, it was suspended from issuing airline tickets through the International Air Transport Association's (Iata) centralised air ticket billing service as it had failed to pay up for tickets it had sold to customers.

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It also cut staff in its Singapore office, and said its booking site would be "temporarily closed" in preparation for launching a new platform in the first quarter of this year.

That appears to be off, with Zuji's Singapore and Hong Kong sites replacing their "new site coming soon" with error messages.

Zuji did not respond to requests for comment.

Its Novena Square office, which was largely empty when The Straits Times visited in November, remained shut with the lights off yesterday.

The Consumers Association of Singapore said it received 33 complaints against Zuji in the past year relating to delays in refunds, among other issues.

Ms Joey Loh, who paid Zuji more than $1,000 for a round-trip flight from Singapore to Osaka on Vietnam Airlines, cancelled her booking two months before she was due to travel in December and received an e-mail promising a refund within 12 to 16 weeks.

She is still waiting.

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Asian online travel agency Zuji ceases operation

Hailed as Asian pioneer in online travel agency, Zuji was launched back in 2002 and now has gone out of business

Zuji, one of the first names to take a plunge in online travel agency business, has ceased operation. It is reported by Skift that Zuji failed to pay debt to airlines and missed out on renewing travel agency licenses in Singapore and Hong Kong, leading to its doom.

Zuji translates to “footprints” in Mandarin, and was in business since 2002. Singapore Tourism Board’s record shows that the company’s license has ceased since January 1, and January 9 according to the Commerce and Economic Development Bureau.

Also Read:  Indonesian fashion e-commerce site Sale Stock changes its name to Sorabel

Earlier, it is reported, Zuji’s websites in both markets showed “New site coming soon” message all December. Now, it has returned error message.

There’s no report on the amount the company owed to airlines. A source from the Travel Industry Council in Hong Kong reported that it had received a total of US$32,000 worth of refunds case.

Zuji was a product of 16 Asia Pacific airlines that collaborate to create an online travel agency. The airlines include All Nippon Airways, Cathay Pacific Airways, China Airlines, EVA Airways, Garuda Indonesia, Hong Kong Dragon Airlines, Japan Air System, Japan Airlines, Malaysia Airlines, Northwest Airlines, Philippine Airlines, Qantas Airways, Royal Brunei Airlines, SilkAir, Singapore Airlines and United Airlines – and Travelocity who was owned by Sabre Corporation.

All 16 airlines are said to have invested from US$50 million to US$100 million (2001 figures). At that time, online travel was a boom in Asia and China, and these top airlines tried to find ways to cut distribution costs and bypass travel agencies.

At that time Zuji’s product development plans included what it said to be the “roll-out of a state-of-the-art” air booking engine and tours and packages capability. Scott Blume was the first CEO of the company in January 2003, and was optimistic about Zuji’s chance of leading the industry.

Also Read:  Mobile-based food order-ahead startup Eatsy secures US$550K from East Ventures

However, the company ended up being acquired by Travelocity in 2006, sold to Webjet in 2013, who then sold it to Uriel Aviation Holdings in 2016.

The International Air Transport Association gave a confirmation that Zuji has been terminated from its billing and settlement plan, the clearing house for payments between travel agencies and airlines. –

Photo by  Yeray Sánchez  on  Unsplash

The post Asian online travel agency Zuji ceases operation appeared first on e27 .

Source: E27

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Jetsetting with ... Zuji’s Chua Hui Wan

Advertisement.

SINGAPORE — Online travel agency Zuji has been operating for 12 years, and it relaunched its website last November. The site sports new features like a live chat function where users can talk to the customer service officers. Zuji Singapore’s CEO Chua Hui Wan, said these features are important as online travel agencies often lack the “people factor that traditional travel agents offer”.

Zuji’s CEO Chua Hui Wan looks forward to her beach holidays.

When she’s not overseeing new initiatives like these, Chua likes nothing more than a trip to the Maldives where she has been three times. “Beach holidays and breaks at villas with private pools are my top holiday picks,” she said. “My kids can stay entertained and safe and I find these kinds of trips to be far more relaxing.”

Q: What do you enjoy most about travelling?

A: I really enjoy seeing new places and embracing the local culture — doing what the locals do and eating what they eat. In Mongolia, I was served horse meat for dinner; I was told it is the best meat to eat to keep warm in the -20 degree Celsius winter. To be honest, I’m not sure if it kept me warm at all. I’m not particularly fond of the taste but it was definitely a memorable experience.

Q: What is the best way to experience local culture?

A: Reach out to your local friends or the hotel concierge to recommend places to explore and restaurants to eat at. These guys will know the hidden gems that tourists generally overlook.

Q: How do you adapt to the differences in the business culture when you travel for work?

A: I normally travel around Asia Pacific, but even within Asia, the cultures drastically differ. You can already sense the difference once you land at an airport. The set-up, process, efficiency and people, provide you with a good view of what to expect. For example, business in Taiwan is conducted in a very polite manner, so you need to know the customs and be proactive in your work. In the Philippines, remembering someone’s birthday will put you in good stead; and in Hong Kong, efficiency is key; you need to get to the point quickly. Business in China is a different ball game all together — they view business as a long term investment and relationships are crucial and usually fostered over lengthy drinking sessions.

Q: What are some travel trends that you have observed?

A: Travellers these days do a lot more research on the place they are visiting. They rely heavily on reviews of hotels, restaurants and things to do. This applies to business travellers too. I think if given a choice, people would prefer exploring versus being cooped up in the hotel room with room service.

Q: What is one item that you always travel with?

A: Noise cancelling headphones are a must. And not to forget my emergency sleeping pills!

Q: What is your most treasured souvenir?

A: I wouldn’t class this as an “official” souvenir, but I have the quirky ritual of collecting hotel room slippers which I use around my home. Whenever I grab a new pair to use, it takes me back to the trip I got them on.

Q: What was the last thing you saw or place that you’d been to that took your breath away?

A: The sheer size and wonder of Niagara Falls. What a magnificent sight! JEREMY GOPALAN

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Zuji facing refund complaints in Hong Kong after pullout from Singapore

HONG KONG - Hong Kong customers of Zuji fear they will not be able to seek refunds for services they booked through the once-popular online travel platform, less than two months after The Straits Times reported its exit from Singapore.

The ST reported in November Zuji was suspended from issuing airline tickets through the International Air Transport Association's centralised air ticket billing service after it failed to pay up for tickets it sold to customers.

The report also said Zuji had cut staff in its Singapore office as it moved to focus on operations in Hong Kong.

Zuji's Hong Kong and Singapore websites have been closed since November.

Zuji Hong Kong on Dec 5 said on Facebook its "website will be taken offline due to the tight deadline for the new website development".

It added: "We aim to launch our new website in early Q1 2019. All passengers who have purchased from us should not be affected."

Hong Kong's Travel Industry Council said the travel agency is now facing 25 complaint cases, mainly involving air ticket refunds, totalling HK$130,000 (S$22,500), Apple Daily reported.

One complainant who gave her surname as Chung told Apple Daily she purchased three air tickets for HK$8,900 from Hong Kong to Osaka on Cathay Pacific via Zuji in June.

She was scheduled to fly on Sept 17 but her flight was scuttled by Super Typhoon Jebi which hit Osaka's Kansai and forced the Kansai International Airport which flooded as a result to shut down.

Ms Chung said she was initially promised a refund by Zuji Hong Kong to be paid out in 12 weeks, but this was later pushed to 16 weeks. Four months later today, she has yet to see the money.

"This is the 17th week and they are still saying the system is upgrading," Ms Chung told the Hong Kong daily.

"This is a delaying tactic... (I) fear it will close down," she added, her fear heightened after hearing that Zuji Hong Kong's travel agent licence has expired.

This was confirmed by the Travel Agents Registry (TAR) which said Zuji Hong Kong's licence expired on Wednesday (Jan 9) and the company did not renew it.

But a TAR spokesman noted that although Zuji Hong Kong may not continue to operate as a travel agent in Hong Kong, the company has given its assurance that it will honour the air ticket and hotel reservations made through its website.

Acknowledging the refund issues, Zuji Hong Kong on Friday apologised for the inconvenience caused.

"We regret to share that we are experiencing technical difficulties on processing refund," it said on Facebook.

"Please be reassured we are looking into this and shall take all necessary action to have our refund process resume as early as possible."

Zuji was once one of Asia-Pacific's leading online travel agencies and offered flight, hotel and car rental bookings as well as package deals.

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ZUJI – Online Travel Store

ZUJI has been a household name for online travel agency . They are like regular travel agents, but not the brick-and-mortar type of agency and you won’t meet them physically. During the planning of our South Korea trip in August 2011, we tried out their service to book the air ticket online . It proves to be an easy-to-use travel tool. We managed to find the cheapest airfare and place our booking within 30 minutes.  The layout of the website is easy to navigate and informative: the all-inclusive pricing is useful for price comparison at a glance, and before the final payment is made, the total summary page shows the breakdown of the airfare with additional tax and fees.

Nowadays, many like the flexibility to plan for their holiday at the comfort of home through the Internet, while doing own research at the same time without hard-selling travel agents.  This is a very simple, safe and user-friendly platform even for those who are not very IT savvy and want to book a great promotional deal online.

Zuji has a network of online travel sites in Australia, New Zealand, Hong Kong, India and Singapore , with a choice of more than 400 airlines , 60,000 hotels and thousands of car hire, activities, attractions as well as travel insurance . And sometimes, you can find the best travel deals exclusive to ZUJI. Remember to join Zuji Facebook Fan Page to get the latest travel deals.

Searching for the best airfare is easy peasy with ZUJI’s real-time search engine : just enter your place of departure and destination, and the dates of departure and return. The search engine, after searching through 400 airlines, will return a neat table showing the summary of the lowest airfare for your query. If you have flexible dates, you will also see the airfares for the dates before departure and after arrival. If you have a preference for certain airline, you can also change it on the sidebar conveniently.

After the air ticket is booked, you can login to Zuji to see your reservation details. An e-ticket will be issued and with the e-ticket, you can do an online check-in before departure.

All in all, my experience with Zuji has been reasonably well without any hiccups. We will use it in the future!

Interestingly, the word ‘ZUJI’ is an English derivation of the Chinese/pinyin word for ‘footprint’!

In 2005, 2006, 2007, 2008 and again in 2009, ZUJI® was recognised as Asia Pacific’s ‘Best Online Travel Agent’ , as awarded by TTG travel magazines in Asia Pacific. ZUJI was also awarded as the ‘Best Online Travel Agency’ in 2007 by the Travel Weekly (Asia) Industry Awards. ‘Condé Nast Traveler’ magazine (March 08, US-edition) announced ZUJI as the ‘Best Travel Website for flights in Asia’ . ZUJI was conferred the ‘Asia’s Best Brand’ by the first ever CMO Asia Awards 2010.

ZUJI gives travellers in Asia Pacific online access to real-time travel bookings for thousands of hotels and hundreds of airlines, as well as bringing cruises, car hire, attraction bookings, package tours and other inspirational travel offers, products and tools online.

Each ZUJI site is unique. ZUJI has teams and operates travel websites in: Singapore, Hong Kong, Australia, New Zealand (‘Travelocity New Zealand), and India (‘Travelocity India’ and Travel Guru), as well as many ‘Travel Partner Network’ sites throughout Asia Pacific.

ZUJI is owned by Travelocity®, an international leader in online travel. Travelocity is owned by Sabre Holdings Corporation, a world leader in travel commerce.

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