ramsay travel refund policy

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Travel plans sometimes change and you may want a refund for a purchased airline ticket or other related services such as baggage or seat fees.  This page contains useful information to determine whether you are entitled to a refund for air fare or services related to a scheduled flight. 

Am I Entitled to a Refund?

In the following situations, consumers are entitled to a refund of the ticket price and/or associated fees.

• Cancelled Flight – A consumer is entitled to a refund if the airline cancelled a flight, regardless of the reason, and the consumer chooses not to travel.
• DOT has not specifically defined what constitutes a “significant delay.”  Whether you are entitled to a refund depends on many factors – including the length of the delay, the length of the flight, and your particular circumstances.  DOT determines whether you are entitled to a refund following a significant delay on a case-by-case basis.
• Class of Service Change - A consumer is entitled to a refund if the consumer was involuntarily moved to a lower class of service.  For example, if the consumer purchased a first-class ticket and was downgraded to economy class due to an aircraft swap, the consumer is owed the difference in fares.  
• Note : In situations where you have purchased an optional service and that amenity either does not work or is not available on the flight, you may need to notify the airline of the problem to receive a refund.
• Airlines may have different policies to determine when a bag is officially lost.  Most airlines will declare a bag lost between five and fourteen days after the flight, but this can vary from one airline to another.   
• If an airline unreasonably refuses to consider a bag lost after it has been missing for an unreasonable period of time, the airline could be subject to enforcement action by the DOT.  
• Learn more about lost, delayed, or damaged baggage .
• Fully refundable ticket - Consumers who purchase fully refundable tickets are entitled to a refund when they do not use the purchased ticket to complete their travel

In the following situations, consumers are not entitled to refunds except under very limited circumstances: 

• Non-refundable tickets - Consumers who purchase non-refundable tickets are not entitled to a refund unless the airline makes a promise to provide a refund or the airline cancels a flight or makes a significant schedule change.      
• Personal Issue - Consumers who purchase nonrefundable tickets, but are unable to travel for a personal reason, such as being sick or late to the airport, are not entitled to a refund.  
• Unsatisfactory Service - A consumer who willingly takes a flight but has a bad experience with the airline or the flight is not entitled to a refund.  
• Incidental Expenses – A consumer who incurs incidental expenses such as a rental car, hotel room, or meal due to a significantly delayed or cancelled flight is not entitled to a refund of the incidental expenses. 

Note : While airlines are not required to issue a refund for non-refundable tickets, they are free to do so or they may issue a credit or travel voucher for future use on the airline.  Airlines must also comply with the promises they make, and in some instances, they may be willing to offer passengers accommodations or other benefits that they are not required to provide.  Contact the airline directly to inquire about additional accommodations or benefits. 

What if I purchased or reserved my ticket through a travel agent or online travel agency?

• Ticket agents and online travel agencies are required to make “proper” refunds when service cannot be performed as contracted on a flight to, within, or from the United States.
• (i) an airlines cancels or significantly changes a flight;   
• (ii) an airline acknowledges that a consumer is entitled to a refunds; and  
• (iii) passenger funds are possessed by a ticket agent.

What should I do if I am entitled to a refund and would like to receive one from an airline or ticket agent?

• You should proactively request a refund in writing from an airline or a ticket agent if you believe that you are entitled to a refund.
• If you contact the airline or ticket agent to obtain a required refund and you are refused that refund, you should file a complaint against the airline or ticket agent with the Department at https://secure.dot.gov/air-travel-complaint .

Cancelling a Ticket Reservation or Purchase within 24 hours of Booking

For airline tickets that are purchased at least seven days before a flight’s scheduled departure date and time, airlines are required to either:

allow consumers to cancel their reservation and receive a full refund without a penalty for 24 hours , or

allow consumers to reserve a ticket (place it on hold) at the quoted prices without paying for the ticket for 24 hours .

• Airlines are not required to offer both a hold and a refund option. Check your airline’s policy before purchasing a ticket. However, if an airline accepts a reservation without payment, it must allow the consumer to cancel the reservation within 24 hours without penalty. If an airline requires payment with a reservation, it must allow the consumer to cancel the payment and reservation within 24 hours and receive a full refund.

Although airlines must hold a reservation for 24 hours or provide a refund to consumers at their request within 24 hours of making a reservation, airlines are not required to make changes to a ticket free of charge (for example - change your ticket to a different date or correct a misspelled name on the reservation).

In some cases, instead of paying for a change fee and a potential difference between the original ticket price and the current ticket price, it may be cheaper to request a refund for the ticket and rebook. However, please keep in mind that ticket prices can change quickly.

Does the 24-hour refund/reservation requirement apply to tickets purchased or reserved through a travel agent or online travel agency?

No, the 24-hour refund/reservation requirement for airlines does not apply to tickets booked through online travel agencies, travel agents, or other third-party agents.  However, these agents are free to apply the same or similar procedures to provide equivalent or similar customer service.

If you purchased your ticket through an online travel agency (or other agent), you should contact the travel agent directly to obtain a refund before contacting the airline.

How quickly are airlines, travel agents, and online travel agencies required to process a refund?

Airlines and ticket agents are required to make refunds promptly.

For airlines, “prompt” is defined as being within 7 business days if a passenger paid by credit card, and within 20 days if a passenger paid by cash or check.

For ticket agents, prompt is not defined.

This may be addressed in a future DOT rulemaking. More information can be found here: 

Airline Ticket Refunds and Consumer Protections

Air Transportation Consumer Protection Requirements for Ticket Agents

DOT Relaunches Air Consumer Website

New airline refund policies take effect this summer. Here's what's changing

“any cancellation or significant change in a flight is eligible for a refund, regardless of the reason for it", by nbc6 • published 5 hours ago • updated 5 hours ago.

Planning a trip to South Florida? Starting on June 25, the Department of Transportation requires airlines to provide full cash refunds for issues like cancelled flights and significant baggage delays.

According to the DOT, “Any cancellation or significant change in a flight is eligible for a refund, regardless of the reason for it," including weather-related cancellations.

📺 24/7 South Florida news stream: Watch NBC6 free wherever you are

So, what exactly is a "significant change?"

An agency spokesperson told our sister station, NBC 5 in Chicago: “Significant changes to a flight include departure or arrival times that are more than 3 hours domestically and 6 hours internationally; departures or arrivals from a different airport; increases in the number of connections,” and more.

The Hurricane season is on. Our meteorologists are ready. Sign up for the NBC 6 Weather newsletter to get the latest forecast in your inbox.

In addition to significant flight changes, consumers may be compensated for delayed luggage.

The DOT explained that passengers who file a mishandled baggage report will be entitled to a refund of their checked bag fee if it is not delivered within 12 hours of their domestic flight arriving at the gate, or 15-30 hours of their international flight arriving at the gate, depending on the length of the flight.

Under the new rules, airlines must compensate passengers in cash or through their original form of payment.

Responding to every consumer complaint

South Florida veteran describes ‘cumbersome' process to get benefits after ALS diagnosis

Customers of one short-term booking platform complain of refund runarounds

Doing away with hidden fees.

The Department of Transportation will also enact new rules regarding hidden fees.

Starting July 1, airlines are required to disclose all fees up-front instead of at checkout. The trade organization that represents and advocates for the U.S. airline industry, Airlines for America, has fought to reverse the new fee rule.

The group filed a petition for the U.S. Court of Appeals to review the Department of Transportation’s decision.

Airlines for America told NBC 5 Responds the fee transparency policies go beyond the DOT’s authority, saying airlines already go to great lengths to make their customers feel knowledgeable about these fees. It went on to say, disclosing all fees upfront would complicate the buying process.

As of Monday night, A4A's request for court review was still moving through the legal system.

Airlines for America shared this statement with NBC 5 (Chicago) Responds regarding the fee transparency rule:

"U.S. airlines care deeply about the customer purchasing experience from first search to final purchase and invest heavily in their websites and mobile apps to ensure both transparency of all costs and ease of use for each customer with a purchase path tailored to that customer’s specific choices. Airlines already provide consumers with complete disclosure of all fees associated with air travel before they purchase a ticket."

"The ancillary fee rule by the Department of Transportation will greatly confuse consumers who will be inundated with information that will only serve to complicate the buying process."

"DOT’s attempt to regulate private business operations in a thriving marketplace is beyond its authority. DOT has failed to establish that consumers are unable to obtain information about ancillary fees. To the contrary, consumers are well-aware of the existence of ancillary services fees. Airlines go to great lengths to make their customers knowledgeable about these fees. In addition to the disclosures required by existing DOT regulations, airlines engage in competitive advertising and emphasize ancillary fee discounts and benefits when they promote their loyalty programs. The DOT ancillary rule is a bad solution in search of a problem."

Additional details from the DOT on airline cancellation policies:

"Any cancellation or significant change in a flight is eligible for a refund, regardless of the reason for it. Significant changes to a flight include departure or arrival times that are more than 3 hours domestically and 6 hours internationally; departures or arrivals from a different airport; increases in the number of connections; instances where passengers are downgraded to a lower class of service; or connections at different airports or flights on different planes that are less accessible or accommodating to a person with a disability."

"The final rule on refunds and other consumer protections will be effective on June 25, 2024, however the rule provides for lengthier implementation periods. The implementation period ranges from six months for airlines to provide automatic refunds when owed to 12 months for airlines to provide transferable travel vouchers or credits when consumers are unable to travel for reasons related to a serious communicable disease."

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Pleas for federal funding to help kids like Luna access a life-saving treatment overseas

Luna Kemmery is a pint-sized fighter, displaying bravery beyond her years.

The Brisbane toddler has endured five rounds of chemotherapy, surgeries, stem cell therapy, a bone marrow transplant, radiation and immunotherapy in her battle against a rare form of childhood cancer.

"She's your regular two-year-old — happy, sassy, bubbly, very, very active," mum Samantha Byrne said.

"Given everything, we thought she would have slowed down a little bit — but, if anything, it's ramped her right up."

Luna was diagnosed with stage 4 neuroblastoma in July last year.

It is a cancer which most commonly and cruelly affects children, with the average age at the time of diagnosis of just two years old.

"From as young as 11-days old, we were in and out of hospital for some breathing issues," Ms Byrne said.

"Now we can see ... it was something a bit more sinister."

Luna's future rests on access to a drug treatment available in the United States, but not currently used in Australia.

Known as DFMO, the Therapeutic Goods Administration (TGA) is considering its approval in Australia.

But, there are fears even a streamlined application process could take too long, and parents of kids like Luna are pleading for federal government support to help cover the exorbitant costs of getting the drug overseas.

"It's as simple as a couple of tablets a day for a two-year period," Ms Byrne said.

"It does come at a hefty cost though — it's $500,000 for the course of treatment, which is around $21,000 a month."

The miracle drug helping kids avoid the return of cruel cancer

The outlook for children diagnosed with neuroblastoma is devastating. About half do not survive.

Even after successful initial treatment, the relapse rate is shockingly high at about 60 per cent — and survival rates from there plummet to just 5 per cent.

DFMO was trialled in the US for four years, and was found to reduce the risk of relapse by 50 per cent, helping about three-quarters of children with the neuroblastoma diagnosis survive the deadly disease.

Chief executive of Neuroblastoma Australia, Lucy Jones said it is a difficult wait for the TGA to consider use of the drug in Australia.

The TGA has given the drug "orphan" status, which allows a fast tracked approval process of up to 12 months for a drug which could fill a significant gap in available medical treatment.

"Families desperately need this drug now, their children cannot wait, neuroblastoma does not wait," Ms Jones said.

"We really need to get the approval for that drug as soon as possible, or if not we need the government to find an interim solution to provide access to this drug to these vulnerable children immediately.

"We don't really want paperwork to get in the way of saving young children's lives."

About 50 Australian children are diagnosed with neuroblastoma every year.

For Ms Jones, this campaign is personal. She established Neuroblastoma Australia after losing her daughter Sienna, aged just two-and-a-half.

"We are asking the federal government to fund access to this drug in this country, to avoid children having to go to America," she said.

"Right now families are having to fundraise hundreds of thousands of dollars to take their vulnerable children overseas to get that drug."

Pleas for government action

In April, Neuroblastoma Australia and the Australian and New Zealand Children’s Haematology and Oncology Group asked the Health Minister Mark Butler to commit to $15 million in funding over two years.

That would cover treatment during the period prior to formal TGA approval in Australia.

A spokesperson for the minister said he "remains concerned about the situation faced by children with neuroblastoma in Australia".

"The priority is for children to be able to access safe treatment, either overseas or in an Australian hospital," the spokesperson said.

"This includes looking at support for families for treatment overseas through the Medical Treatment Overseas Program which supports families at no cost to access treatments they can’t currently access in Australia. 

"The minister and his staff have discussed accelerating approvals and access to treatment for neuroblastoma with both health authorities and with drug manufacturers."

Mr Butler's counterpart, Shadow minister Anne Ruston said the benefits of DFMO were clear for all to see.

"It is our hope that the government will support these families with accessing this lifesaving medication until DFMO is finally able to be listed on the PBS," she said.

In Senate estimates in early June, officials from the federal health department said public hospitals could choose to provide access to the drug if they chose to.

"Public hospitals are not restricted in terms of the medicines that they can fund in the way that the Commonwealth is through the Pharmaceutical Benefits Scheme and the legislative requirements we have around that," Health department deputy secretary Penny Shakespeare said.

Ms Jones said hospitals do not have the budget to cover the cost fo the drug up-front.

"It doesn't really help the matter by suggesting something which is totally improbable and impossible," she said.

Luna's parents hope an announcement could be imminent.

"I just really hoping that Mark Butler will be able to help us in our play to get the treatment to Australia. so we don't have to uproot and split our family to travel overseas to get the medication that she needs to survive and thrive," Ms Byrne said.

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• Child Health and Behaviour
• Federal Government
• Medical Research

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Ramsay World Travel   Reviews

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Reviews 4.7.

1,069 total

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atrocious adam’s as y travel

worst assistant possible had a poor holiday last year due to these people ( but could not pinpoint blame) so gave benefit of doubt booked half board in Benidorm these people robbed me £828 (gave me £28 discount) lucky me on review of hotel it’s a dump no balcony no pool never ues Ramsay travel it’s a joke

Date of experience : 21 January 2024

Great personal service

Everyone here was very helpful in helping plan my holiday. Alan had some great tips for what to do in Disneyland as he had recently been. Great personal service. Would book with them again.

Date of experience : 17 April 2024

Ramsay World Travel.were very helpful…

Ramsay World Travel.were very helpful when booking my holiday to cancun they gave me a very good price

Date of experience : 30 May 2024

First class service again from Ramsay World Travel. As always nothing is too much trouble. Another successful holiday booked. Multi centre. James was outstanding putting our holiday together but cannot fault any staff.

Date of experience : 25 January 2024

Disney Booking

I'm really impressed with everything Corrie has done for us. She went out of your way to help us and I know bookings with disabilities are more time consuming. But she has made something stressful a lot easier for us and kept us updated on what was going on every step of the way. She went above and beyond to ensure everything was put in place for us for our holiday at the airport and hotel. I will defo book in the future and be recommending you to friends and family! Thanks Corrie (dunfermline branch)

Date of experience : 16 January 2024

Ailen showed excellent service and went…

Ailen showed excellent service and went above and beyond to help us

Date of experience : 05 June 2024

Andrew Malcolm-1st class

Andrew Malcolm absolutely knew his job. He was very knowledgeable and listened to what we were wanting/not wanting. He spent a lot of time getting us the best deal - trying different routes/times/etc. We were heading to Trailfinders and only went in to Ramsay Travel to get a quote. However, my partner and I took to Andrew straight away and decided, without even communicating, that we wanted to give him our business. Thank you Andrew! We’ve already recommended you to others.

Date of experience : 26 October 2023

Always make bookings easy

Always make bookings easy, we're accommodating and quick acting when I required a change to my hotel rooms. Competitively priced holidays with good options. Friendly polite staff.

Date of experience : 22 April 2024

Stay clear of Dundee Ramsay Travel

Never will I ever use this company again. After asking to change holiday dates on an Easyjet booking, which I already paid £375. The holiday on Easyjet was £1200, Ramsay Travel wanted me to pay £1500 plus the £375 I had already paid. I understand they need to make a profit but £675 dearer than the online booking? ???? ?? NEVER..... ROBBERS... NEVER AGAIN..

Date of experience : 01 February 2024

Thailand holiday next…

Booked Thailand holiday and leave next week!, but after numerous calls to the Dundee branch still no tickets arrived! Just called again and even though I'd been told they would be emailed as soon as they have them apparently they are on the supervisors desk waiting to be checked before they post them!!! Stressful enough going in holiday without having to worry about this, would be good to have the flight numbers so I could book seats on the planes.

Date of experience : 31 May 2023

Booking your dream holiday this is the place

Nick was amazing he put so much effort into to making sure we got what we wanted. Used Ramsay's a few times now would always recommend we are looking forward to our once in a lifetime trip

Date of experience : 11 January 2024

Highly Recommend

I can’t praise Daniel at Ramsay World Travel Stirling enough for all his help in getting our upcoming holiday booked especially as we made changes which gave Daniel extra work. This our second holiday booked through Ramsay and it won’t be our last,I highly recommend them.

Date of experience : 28 October 2023

Brilliant Service

Nothing is too much trouble, even when you have a million questions. We've used Ramsay for amazing bespoke holidays as well as their superb offers of package deals. Service is amazing. Shout out to Nick in Aberdeen for being our holiday guru x

Date of experience : 08 June 2023

Ramsay Travel Aberdeen

Nick at Ramsay Travel Aberdeen went above and beyond to help us book our holiday. The service he provided was amazing, nothing was too much for him and he was quick to action all queries. This is our 4th trip booked with Ramsay, would not go anywhere else. Definitely the best customer service experience we have had by far! Thank you!

Date of experience : 01 June 2023

Service is always top notch from Ramsey…

Service is always top notch from Ramsey especially Danielle Haley in Aberdeen

Date of experience : 12 June 2024

Great Service and Competitive Prices

Due to a sudden and unexpected illness we had to cancel our 12 night European Explorer at short notice. We discussed the options with Ewan who was professional and efficient in helping us rebook the same holiday for later in the year. We have used Ramsays World Travel on a couple of occasions and their service is always first class and their prices are competitive.

Date of experience : 30 January 2024

Personalised experience and working to a budget

I can't thank Lewis enough from the Dunfermline office. I phoned as had my dream holiday to Thailand with Tui cancelled (Christmas 2023 and new year) and moved the flight by a day. I had a budget and Lewis managed to rebook my holiday and came in on budget. Brilliant personal customer service. All going well, I now know who to use to book my future destinations with.

Date of experience : 21 July 2023

Very helpful and patience staff

Very helpful and patience staff. They made me feel completely comfortable and any questions they had they answered in a helpful and informative matter. Would highly recommend to any one booking a holiday!

Date of experience : 18 March 2024

Fantastic Service

Just booked our third trip through Ramsay Travel, Aberdeen. Our requirements were really listened to and Paul went above and beyond to find us the perfect deal. Fantastic service.

Date of experience : 15 February 2024

Kirsty was super helpful in answering…

Kirsty was super helpful in answering all of our questions and worried queries! She gave us a few options and helped us make our mind as to which to go for! She has made the whole thing super easy and smooth for us as our first proper holiday! Would definitely recommend to anyone looking to book their holiday!

Date of experience : 30 June 2023

Cancellation/refund policies are usually set by the organizer and vary by trip. Find out more in this article.

Cancellation/refund policies are set by the trip organizer. 

Please check the trip’s description for the applicable cancellation/refund policy or contact the organizer ..

If no cancellation/refund policy is mentioned in the trip description, the policy is the following: 

All payments paid through WeTravel are non-refundable.

WeTravel recommends that you acquire travel insurance in case something goes wrong. To minimize any loss and to protect yourself during the trip, you can purchase travel insurance from Travelex or Pattern Insurance. Click here to get a quote .

For COVID-19 related cancellation and refunds, please refer to this article .

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Reviews 4.7.

1,069 total

Most relevant

Amazing service yet again!

We've just booked our 2nd holiday through Ramsay World Travel having an amazing experience and the best service with our 1st! On both of these occasions they have been cheaper than booking online ourselves! Nothing is too much hassle for them (even with my various questions and very specific holiday requests 😂). Thanks again! Would recommend to anyone and we'll be back booking our next holiday in no time!

Date of experience : 15 June 2024

Once again, excellent service. Professional staff with extensive knowledge on hotel choices. Cannot fault Ramsay Travel as I have used them many times over the years

Date of experience : 19 June 2024

Summer break…

Discussed intending holiday plans with member of staff who managed to fin the accommodation we really wanted at a cost cheaper than online ..Well done! All personnel we spoke to on a couple of occasions were extremely pleasant.Thankyou

Date of experience : 11 May 2024

First time customer for a first time cruise, great help and advice from Jack in Dundee, spent a long time with us ensuring that we got everything that we were hoping for, nothing was too much trouble. Will definitely be back 😀

Date of experience : 27 May 2024

Brilliant! What a great travel agency, so helpful and friendly & always take the time to get you the best deals 😊

Date of experience : 22 June 2024

Ramsay Travel offer great deals…….

Have dealt with Ramsay Travel twice in a matter of months to book 2025 vacations - they do all the hard work finding the best deals - all I needed to do was say yes! Love their social media presence as this is where we’ve seen their great package holiday offers - highly recommend to all my friends & family

Date of experience : 16 May 2024

Quick, friendly and efficient. Cheaper also than online

Date of experience : 17 June 2024

Great Travel Agent, Will Be Back

Have booked through Ramsay Travel previously, and have always found them to be very helpful. I first used their services through word of mouth. I will definitely use them again and have no hesitation in recommending them to friends.

Date of experience : 07 May 2024

Aberdeen Branch - Excellent service and extremely helpful staff

Must say, Paul has had the patience of a Saint!! Nothing has been too much trouble for him, he's happily looked into different options for us and searched for the best deals. Managed to come up with a fantastic holiday that we're really looking forward to. Communication has been speedy and detailed. Very personal service and cannot fault any of the friendly staff

Date of experience : 02 April 2024

Excellent Customer Services

First time using Ramsay Travel and certainly won't be the last. Very professional and amazing prices during term time. Thanks to l the team for your help booking our family holiday.

Date of experience : 08 May 2024

Excellent service

Excellent service all done via email and over the phone. Will 100% use Ramsay travel again and would highly recommend them to freinds and family

Date of experience : 28 May 2024

Great Service

Great service, speedy, professional and informative. Couldn't have asked for anything more. This being my 1st booking via Ramsay World Travel & will not be my last. 🙂

Date of experience : 09 May 2024

Ramsays of Aberdeen

Visited a couple Sundays ago. Good holiday options at okay prices but got cheaper online myself. Shop and staff are not professional looking. Very tired shop and staff all wearing casual clothes like leggings jumpers and joggers not what you want to see in my opinion.

Date of experience : 03 March 2024

Stay clear of Ramsay World Travel…

Stay clear of Ramsay World Travel Dundee! Utterly horrific, didn’t book me on the right holiday from the start and nothing but a nightmare thereafter. Staff very unhelpful and the manager wouldn’t even return my call. No professionalism whatever. If I could have given zero star I would have.

Date of experience : 13 March 2024

Very friendly, knowledgeable and helpful service

Laura was Very helpful and friendly. Provided information regarding our enquiry quickly and was always available to answer our questions. Laura had great knowledge about our holiday/cruise enquiry. Many thanks

Date of experience : 26 April 2024

Experienced and knowledgeable staff

Danielle and Stuart made our booking experience stress free and their experience helped answer all our questions and worries. They constantly followed up on costs and checked for best flights ensuring we received the best package available. Their friendly attitude throughout made us feel at ease at all times

Date of experience : 30 March 2024

Excellent service once again

Excellent service once again. Michael and Paul have both been exceptional with their help in booking an extensive itinerary, spanning a few different countries including a cruise and a road trip and 2 city stays.

Date of experience : 22 May 2024

Ramsay World Travel Stirling - blooming brilliant!!!! 🤩

Danny and all his team at Ramsay World Travel (Stirling) go ABOVE and BEYOND for their customers!!! ❤️ Danny is just amazing. We had the most incredible holiday in NYC. Communication was brilliant from the beginning and the whole process of booking the holiday was really slick from start to finish. I cannot fault them. Thank you guys. Can’t wait for the next holiday now! 😁😁

Date of experience : 14 February 2024

always helpful at the end of the phone…

always helpful at the end of the phone and super friendly service. everyone i have spoken to has been very approachable and able to solve my queries.

Date of experience : 17 May 2024

Paul was extremely helpful and patient

Paul was extremely helpful and patient. It was a challenge but he managed to get us almost the same holiday as we had had recently cancelled. It was unbelievable that we were able to go away just a month after we had our booking cancelled thanks to his perseverance.

Date of experience : 14 March 2024

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Refund Terms & Conditions

Operators’ refund policy.

Updated on 15/11/2019.

Booking Terms & Conditions

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Ramsay World Travel   Reviews

In the Travel Agency category

Visit this website

Company activity See all

Write a review

Reviews 4.7.

1,069 total

Most relevant

atrocious adam’s as y travel

worst assistant possible had a poor holiday last year due to these people ( but could not pinpoint blame) so gave benefit of doubt booked half board in Benidorm these people robbed me £828 (gave me £28 discount) lucky me on review of hotel it’s a dump no balcony no pool never ues Ramsay travel it’s a joke

Date of experience : January 21, 2024

Great personal service

Everyone here was very helpful in helping plan my holiday. Alan had some great tips for what to do in Disneyland as he had recently been. Great personal service. Would book with them again.

Date of experience : April 17, 2024

Ramsay World Travel.were very helpful…

Ramsay World Travel.were very helpful when booking my holiday to cancun they gave me a very good price

Date of experience : May 30, 2024

First class service again from Ramsay World Travel. As always nothing is too much trouble. Another successful holiday booked. Multi centre. James was outstanding putting our holiday together but cannot fault any staff.

Date of experience : January 25, 2024

Disney Booking

I'm really impressed with everything Corrie has done for us. She went out of your way to help us and I know bookings with disabilities are more time consuming. But she has made something stressful a lot easier for us and kept us updated on what was going on every step of the way. She went above and beyond to ensure everything was put in place for us for our holiday at the airport and hotel. I will defo book in the future and be recommending you to friends and family! Thanks Corrie (dunfermline branch)

Date of experience : January 16, 2024

Ailen showed excellent service and went…

Ailen showed excellent service and went above and beyond to help us

Date of experience : June 05, 2024

Andrew Malcolm-1st class

Andrew Malcolm absolutely knew his job. He was very knowledgeable and listened to what we were wanting/not wanting. He spent a lot of time getting us the best deal - trying different routes/times/etc. We were heading to Trailfinders and only went in to Ramsay Travel to get a quote. However, my partner and I took to Andrew straight away and decided, without even communicating, that we wanted to give him our business. Thank you Andrew! We’ve already recommended you to others.

Date of experience : October 26, 2023

Always make bookings easy

Always make bookings easy, we're accommodating and quick acting when I required a change to my hotel rooms. Competitively priced holidays with good options. Friendly polite staff.

Date of experience : April 22, 2024

Stay clear of Dundee Ramsay Travel

Never will I ever use this company again. After asking to change holiday dates on an Easyjet booking, which I already paid £375. The holiday on Easyjet was £1200, Ramsay Travel wanted me to pay £1500 plus the £375 I had already paid. I understand they need to make a profit but £675 dearer than the online booking? ???? ?? NEVER..... ROBBERS... NEVER AGAIN..

Date of experience : February 01, 2024

Thailand holiday next…

Booked Thailand holiday and leave next week!, but after numerous calls to the Dundee branch still no tickets arrived! Just called again and even though I'd been told they would be emailed as soon as they have them apparently they are on the supervisors desk waiting to be checked before they post them!!! Stressful enough going in holiday without having to worry about this, would be good to have the flight numbers so I could book seats on the planes.

Date of experience : May 31, 2023

Booking your dream holiday this is the place

Nick was amazing he put so much effort into to making sure we got what we wanted. Used Ramsay's a few times now would always recommend we are looking forward to our once in a lifetime trip

Date of experience : January 11, 2024

Highly Recommend

I can’t praise Daniel at Ramsay World Travel Stirling enough for all his help in getting our upcoming holiday booked especially as we made changes which gave Daniel extra work. This our second holiday booked through Ramsay and it won’t be our last,I highly recommend them.

Date of experience : October 28, 2023

Brilliant Service

Nothing is too much trouble, even when you have a million questions. We've used Ramsay for amazing bespoke holidays as well as their superb offers of package deals. Service is amazing. Shout out to Nick in Aberdeen for being our holiday guru x

Date of experience : June 08, 2023

Ramsay Travel Aberdeen

Nick at Ramsay Travel Aberdeen went above and beyond to help us book our holiday. The service he provided was amazing, nothing was too much for him and he was quick to action all queries. This is our 4th trip booked with Ramsay, would not go anywhere else. Definitely the best customer service experience we have had by far! Thank you!

Date of experience : June 01, 2023

Service is always top notch from Ramsey…

Service is always top notch from Ramsey especially Danielle Haley in Aberdeen

Date of experience : June 12, 2024

Great Service and Competitive Prices

Due to a sudden and unexpected illness we had to cancel our 12 night European Explorer at short notice. We discussed the options with Ewan who was professional and efficient in helping us rebook the same holiday for later in the year. We have used Ramsays World Travel on a couple of occasions and their service is always first class and their prices are competitive.

Date of experience : January 30, 2024

Personalised experience and working to a budget

I can't thank Lewis enough from the Dunfermline office. I phoned as had my dream holiday to Thailand with Tui cancelled (Christmas 2023 and new year) and moved the flight by a day. I had a budget and Lewis managed to rebook my holiday and came in on budget. Brilliant personal customer service. All going well, I now know who to use to book my future destinations with.

Date of experience : July 21, 2023

Very helpful and patience staff

Very helpful and patience staff. They made me feel completely comfortable and any questions they had they answered in a helpful and informative matter. Would highly recommend to any one booking a holiday!

Date of experience : March 18, 2024

Fantastic Service

Just booked our third trip through Ramsay Travel, Aberdeen. Our requirements were really listened to and Paul went above and beyond to find us the perfect deal. Fantastic service.

Date of experience : February 15, 2024

Kirsty was super helpful in answering…

Kirsty was super helpful in answering all of our questions and worried queries! She gave us a few options and helped us make our mind as to which to go for! She has made the whole thing super easy and smooth for us as our first proper holiday! Would definitely recommend to anyone looking to book their holiday!

Date of experience : June 30, 2023