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Worldwide Telephone Reservations

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For Marriott Hotel Reservation phone assistance:

Marriott Hotel Reservations US/Canada: 1(888)236-2427

The Ritz-Carlton US/Canada: 1(800)542-8680

Gaylord US/Canada: 1(877)382-7299

Atlantis US/Canada: 1(800)285-2684

All-Inclusive US/Canada: 1(844)-683-8959 Global: +1(402)-390-1647 UK: 08000858179

Meetings and Event Information US/Canada: 1(800)831-4004

Event Contacts

For information about meetings and events at specific hotels in the US, visit the Meetings & Events page .

Global Reservation Numbers

(Toll-free numbers are applicable only when calling from the country/region listed.)

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Cayman Islands

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Marriott Toll-free 4006 886 886

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Marriott Toll-free 08000521390

Czech Republic

Marriott 800 2289 2900

Marriott Toll-free 800 10422

Marriott Toll-free 1 800 986 2410

Dominican Republic

Marriott Toll-free 1 800 010330

Marriott Toll-free 0800 0000 070

El Salvador

Marriott Toll-free 22305331 (toll line)

Marriott Toll-free 0800 114436

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Marriott Toll-free 800 2791 9043

Hong Kong, China

Marriott Toll-free 85230181475

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Marriott Golden Lines 1 80 943 8662 Barak 013 800 2886 4727 Bezeq 014 800 2886 4727

Marriott Toll-free 00 800 22 89 29 00

Marriott Toll-free 1 800 986 2454 Toll - 8766779028

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Marriott Toll-free 6632 9999

Marriott Country Code 01426801 AT&T 8004326626

Marriott Toll-free 8002 2162

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Marriott Toll-free 85368570534

Marriott Toll-free 1 800 81 5435

Marriott Toll-free 8002660227

WhatsApp Messenger 52 5590146410

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Marriott Toll-free 08000220122

Netherlands Antilles

New zealand.

Marriott Toll-free 800 443 989

Marriott Toll-free 001 800 226 0230

Marriott Toll-free 800 11084

Marriott Toll 800 74 455

Marriott Karachi - Toll 00 800 90971003

Marriott Toll-free 833 875 6444

Marriott Toll 009 800 441 0010

Marriott Toll-free 0800 52184

Philippines

Marriott Toll-free 1 800 1312 0082

Marriott Toll-free 00 800 4411205

Marriott Toll-free 800 844094

Puerto Rico

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Marriott Toll-free 810 800 6277 4680 Moscow - Toll-free 007 495 5809497

Saudi Arabia

Marriott Toll-free 800 897 1437

Marriott Toll-free 800 852 8518

South Africa

Marriott Toll 272 1427 7950

South Korea

Marriott Toll-free 00744817

Marriott Toll-free 900 994 422

St. Kitts & Nevis

Marriott Toll-free 020 795122

Switzerland

Marriott Toll-free 0800 550122

Marriott Country Code 0801 AT&T 800 432 6626

Taiwan, China

Marriott Toll-free 0080 909 2895

Marriott Toll-free 1800 018 043

Trinidad & Tobago

Marriott Toll-free 8006212137

Turks & Caicos

Marriott Toll-free 1 800 008 3545 

United Arab Emirates

Marriott Toll-free 800 6277 4688

United Kingdom

Marriott Toll-free 00800 1927 1927 Toll +353 21 6036524 Some European carriers do not support toll free numbers. Try a different phone/carrier or use the toll number.

United Kingdom - London

Marriott Toll +353 21 6036524

United States of America

Marriott Toll-free 1 888 236 2427

Marriott Toll-free 000 4135 985786

Marriott Toll-free 0800 104 9160

Marriott Reservations 1203 2122

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Marriott Country Code 00800101 AT&T 800 432 6626

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How to Contact Marriott Bonvoy Customer Service

As a digital nomad for nearly five years, JT is a freelance writer that proves through experience that credit card rewards can drastically reduce the cost of travel. After working as a tax accountant for a decade, JT turned his analytical skills to points, miles and credit cards. He published over 2,000 articles as a writer for The Points Guy.

Megan Lee joined the travel rewards team at NerdWallet with over 12 years of SEO, writing and content development experience, primarily in international education and nonprofit work. She has been published in U.S. News & World Report, USA Today and elsewhere, and has spoken at conferences like that of NAFSA: Association of International Educators. Megan has built and directed remote content teams and editorial strategies for websites like GoAbroad and Go Overseas. When not traveling, Megan adventures around her Midwest home base where she likes to attend theme parties, ride her bike and cook Asian food.

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Table of Contents

Consider contacting the hotel directly

The marriott bonvoy contact number, can you chat with marriott bonvoy, how to get a copy of your marriott bill, request a missing marriott bonvoy stay credit, how do i complain to marriott, contact marriott bonvoy even faster with elite status, if you need to contact marriott bonvoy.

Travelers who frequently stay at Marriott hotels will likely need to contact customer service for one reason or another. You may need to get a copy of a prior hotel bill or contact Marriott Bonvoy to request missing points or Elite Night Credits . Or perhaps it's just to confirm that the hotel's airport shuttle is running.

Unfortunately, there isn't one main contact to get help with all of these issues. Each of these reasons for contacting Marriott has a different solution — and contact flow.

So, how do you get in touch with Marriott Bonvoy customer service? Let’s review how to contact Marriott Bonvoy about common issues and concerns.

Before you contact Marriott Bonvoy, consider if the hotel is the best place to contact first.

For instance, if you're curious about a specific hotel's breakfast options, housekeeping frequency or on-site laundry availability, you might be wise to first contact that hotel's front desk — not Marriott Bonvoy.

Save time by calling the hotel directly with these types of inquiries. After all, if you contact Marriott Bonvoy, the agent will likely either transfer you to the hotel or place you on hold to call the hotel to ask the same question. 

To get the hotel phone number, you can either search online for the hotel name or select the My Trips page in your Marriott Bonvoy account to see the contact information for upcoming stays.

If you prefer a written response about a hotel's service or amenities, you can submit a question to the contact form on Marriott's website . Just select "Hotel Information (Service, Amenities)" from the drop-down list and enter the hotel or property name.

» Learn more: Your complete guide to the Marriott Bonvoy Program

If you have issues with your Marriott Bonvoy account, U.S. and Canadian travelers can use the Marriott Bonvoy contact number at 800-627-7468. For members based overseas, Marriott lists local phone numbers for 17 countries and regions .

To get the quickest help, make sure your phone number is in your Marriott Bonvoy account and call from that phone number. By doing so, the phone system should automatically recognize you and shortcut the process of pulling up your account information.

In addition, Marriott still lists a half-dozen mailing addresses and fax numbers for guest services — arranged by region.

Marriott phone numbers for reservations

To make a new Marriott reservation, U.S. and Canadian travelers can generally call 888-236-2427. However, Marriott has separate phone numbers for certain types of reservations:

Ritz-Carlton reservations: 800-542-8680.

Gaylord Hotel reservations: 877-382-7299.

Atlantis reservations: 800-285-2684.

All-inclusive resort reservations: 844-683-8959.

To inquire about booking meetings or event space, Marriott's contact number is 800-831-4004.

For calls from overseas — everywhere from Andorra to Yemen — Marriott lists all of its global reservation phone numbers .

» Learn more: The best ways to rack up Marriott Bonvoy points

Marriott Bonvoy offers a chat service on its website, but you’ll need to navigate to the Help page to access it. Select the question mark bubble in the lower right corner of your browser to start the chat. 

You’ll be asked to choose from several options: help with your Marriott Bonvoy account, help with a future or past stay or something else.

Selecting one of these options will lead you through a series of related questions, with the goal of answering your question. If you’re unable to find an answer, you’ll be asked if you’d like to speak to someone to assist you instead.

Travelers can also contact Marriott Bonvoy through Twitter at @MBonvoyAssist . However, don't expect much in the way of solutions if you use this method.

The Marriott Bonvoy team monitoring this account will generally open an internal case or reach out to hotel management with your concern rather than taking action to help — even in urgent situations like a Marriott hotel refusing to honor a reservation.

» Learn more: Top Marriott boutique hotels you can book with points

Lost your hotel folio? Marriott makes it easy to request a copy of your bill through its website. This can be helpful if you find unexpected charges on your credit card or need to submit a copy of your bill for reimbursement.

To start, log into your Marriott Bonvoy account, head to the Marriott contact form and select "Copy of Hotel Bill" from the drop-down list.

Enter the property name, check-in and checkout dates and your confirmation number (if you have it). Confirm your member number and contact details, then submit.

If you didn't automatically earn Bonvoy points or Elite Night Credits for a stay, Marriott offers a dedicated Missing Stay Request form for these types of requests.

To shortcut the process, log into your Marriott Bonvoy account to autofill your information. You'll still need to enter the confirmation number, check-in date, checkout date, the hotel name and upload a copy of the hotel bill.

If you don't have a copy of your hotel bill, see the section above on how to request a copy.

» Learn more: How to use a Marriott Free Night Certificate

To submit feedback to Marriott — whether good or bad — you'll want to use this contact us form . Select "Compliment/Concerns About a Stay" from the dropdown. Then, select either "Compliment" or "Concern" depending on the situation.

For complaints, you'll need to select one of seven categories: Guest Room Feedback, Common Space/Exterior Feedback, Meeting and Events Feedback, Staff Feedback, Food and Beverage Feedback, Lost and Found, or Billing Accuracy.

Then, enter the hotel or property name, check-in date, checkout date, confirmation number, comments and your contact information.

Bonvoy elite members who earn Platinum status or higher get dedicated support when contacting Marriott Bonvoy. So, one of the best ways to get help faster is to achieve Bonvoy elite status.

Plus, you can shortcut you way to Bonvoy elite status through hotel credit cards.

All currently-available Marriott co-branded cards offer at least 15 Elite Night Credits. That's enough for Silver Elite status — which provides perks like 10% bonus points and priority late checkout. The following cards offer Silver Elite status:

Marriott Bonvoy Boundless® Credit Card from Chase.

Marriott Bonvoy Bold® Credit Card from Chase.

» Learn more: Best Marriott Bonvoy credit cards

The next tier of cards offers Marriott Bonvoy Gold Elite status. This elite status gets you 25% bonus points, 2 p.m. late checkout (subject to availability) and room upgrades. Just note that you'll need to enroll to claim this status with certain cards.

Marriott Bonvoy Bevy™ American Express® Card from American Express.

Marriott Bonvoy Bountiful™ Card from Chase.

Marriott Bonvoy Business® American Express® Card from American Express.

The Platinum Card® from American Express . Enrollment required.

The Business Platinum Card® from American Express . Enrollment required.

Terms apply.

Platinum Elite is the sweet spot of Marriott elite status, offering 50% bonus points, guaranteed 4 p.m. checkout at most properties, room upgrades up to standard suites, lounge access, choice of free breakfast and dedicated elite support.

And, after a recent improvement to the card, the Marriott Bonvoy Brilliant® American Express® Card from American Express now offers automatic Platinum Elite status.

Before reaching out to Marriott, consider if contacting the hotel should be your first step.

Most Marriott hotels are independently owned and operated. That means the hotel front desk will likely have more information than Marriott Bonvoy about stay-specific questions.

You'll want to contact Marriott Bonvoy directly when you need to request missing points or Elite Night Credits, when you have an issue with a stay that you can't resolve with the hotel or if you have a problem with the Marriott website.

You can also shortcut some requests — such as getting a copy of your hotel bill — by using a Marriott contact form.

Information related to the Marriott Bonvoy Bountiful™ Card has been collected by NerdWallet and has not been reviewed or provided by the issuer of this card.

How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are some of the best travel credit cards of 2024 :

Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card

No annual fee: Bank of America® Travel Rewards credit card

Flat-rate travel rewards: Capital One Venture Rewards Credit Card

Bonus travel rewards and high-end perks: Chase Sapphire Reserve®

Luxury perks: The Platinum Card® from American Express

Business travelers: Ink Business Preferred® Credit Card

on Chase's website

2x-17x Earn up to 17X total points per $1 spent at over 7,000 hotels participating in Marriott Bonvoy® with the Marriott Bonvoy Boundless® Card. 2X points for every $1 spent on all other purchases.

150,000 Earn 3 Free Night Awards (each night valued up to 50,000 points) after spending $3,000 on purchases in your first 3 months from account opening with the Marriott Bonvoy Boundless® Credit Card!

1x-14x Earn up to 14X total points for every $1 spent at thousands of hotels participating in Marriott Bonvoy® and 2X points on other travel purchases (from airfare to taxis and trains). 1X point for every $1 spent on all other purchases.

30,000 Earn 30,000 Bonus Points after spending $1,000 on purchases in your first 3 months from account opening with the Marriott Bonvoy Bold® Credit Card.

4 scenarios when you should use a travel agent

Editor's Note

If you're a points-and-miles-wielding expert traveler, you may not immediately think of using a travel agent to book your getaways . However, there are times and situations when using these services can be of great benefit.

A good travel agent can be a game-changer when it comes to helping you book your ideal trip and receive the best services once you arrive at your destination. Travel agents can also be of great assistance when things go wrong, especially during this summer of excessive flight delays and cancellations .

Agents can often secure the best room in a hotel or the top cabin on a cruise ship. Sometimes they can even secure complimentary upgrades, breakfast benefits or food and beverage credits, and free spa treatments during your stay.

When it comes to making the right decisions about when to travel, what sights to see and which guides to hire, agents can act as advisors. An excellent travel agent can be the difference between an OK experience and the trip of a lifetime.

For more TPG news delivered each morning to your inbox, sign up for our daily newsletter .

Here are four times when you may want to use a travel agent:

Booking a hotel with extras

Your travel agent can become a trusted friend over time. Before you're ready to turn over all your travel planning to a travel adviser, test the waters by collaborating on a simple trip request. You'll want to see how the agent operates, communicates and arranges extra perks and deals. Avoid a complex or elaborate request on the first go-round.

Start by having a travel agency book your hotel arrangements with a few specific requests for extras baked in, such as airport transfers or spa services .

Start with an agent who is part of a major travel consortium such as Virtuoso, Travel Leaders Network, Ensemble Travel Group or Signature Travel Network. Each of these networks provides a suite of benefits to travelers who book with them. If you're familiar with the perks of the American Express Fine Hotels & Resorts program or the Chase Luxury Hotel & Resort Collection , you'll know what we mean. Extra benefits for booking can include space-available upgrades, free breakfast, additional food and beverage credit, a free spa treatment or a round of golf.

Related: This new travel company will pair you with local experts

You can work with a travel agency that fits your style. This may be someone from a large company based in a major city with dozens of agents, or it may be someone from a more boutique option such as the family-owned and operated Ourisman Travel. (Ourisman Travel is a travel consultancy affiliated with Brownell Travel, one of the oldest travel agencies in the U.S., and also a member of the Virtuoso network.)

What's nice about Ourisman and any Virtuoso agency is that you can have your travel agent do all the work. You can also use the Virtuoso booking tool to make quick, easy reservations. Once your reservation is in the system, your agent swings into action to let the hotel know a VIP is on the way and arranges for any extras, whether it's a Virtuoso perk or one from a credit card program.

It's also possible to stack benefits. If you book your trip with The Platinum Card® from American Express , your agent can secure your Amex FHR benefits; you may also be entitled to additional perks from the agency, its travel consortium or the hotel, cruise line or tour company.

When you're short on time

Not everyone has weeks to spend crafting the ultimate itinerary and keeping watch on every flight deal (although TPG can help you here) . Fortunately, you can rely on a savvy travel agent to step in and plan your vacation when your time is crunched . Otherwise, you might not be able to pull off the travel arrangements on your own, or you might end up spending more for your trip than you should.

When facing a planning time crunch, look for an agent who specializes in the type of trip and destination you have in mind. If you're looking for a beach villa on a Caribbean island , find a travel advisor who has experience booking this sort of trip.

One example is Villas of Distinction, which has been around for more than 25 years and has a vast network of properties. Your travel advisor there can offer advice on which properties are best suited to your needs, what's available and how to book the villa. You can also use your American Express Membership Rewards points to book a villa through the agency, an added benefit to finding a good application of points.

Agents specializing in villa rentals usually have strong networks on the ground, so they can assist with chores such as stocking the villa with groceries, booking a chef or securing the best masseuse on the island for poolside treatments.

Related: Everything you need to know about Homes and Villas by Marriott

When your travel plans are specific and complex

The more complex and specific your travel goals are, the more experts in that destination or trip style can help you.

For example, every year, travel guru Wendy Perrin puts together a WOW List that features experts in the travel-booking field. The agents, advisors and destination specialists on Perrin's list aren't booking budget cruises and all-inclusive vacations for people as a side hustle. The agents on the WOW List are the real deal with plenty of expertise in their subject areas.

Say you want to explore Africa and go on a safari, but you don't know where to begin. Consult the WOW List and you'll see she recommends individuals with an encyclopedic knowledge of the continent.

The WOW List features advisors who can create custom safaris in East, Central and South Africa as well as niche destinations like Madagascar. The website provides a synopsis of the agents' expertise as well as links to reviews and insider guides written by Perrin and her team.

This is an excellent resource for learning about the best attractions, cutting-edge travel trends or finding out-of-the-ordinary experiences, and shows how contact with local agents, rather than anonymous trip reviews, can be a great advantage in planning a trip.

Related: Everything you need to know about going on safari in Africa

When you're looking for value

Travel agents often have access to room rates and cruise fares not available to the general public. This is especially true of agents who specialize in specific cruise lines. When a cruise line needs to fill a sailing, it may reach out to its top agents to extend special fares for their clients. You'll only hear about these offers if you have a top agent who sells cruises on the lines you love.

Related: Why now might be the cheapest time to plan a cruise

For example, Keene Luxury Travel, a member of the Signature Travel Network, has relationships with all the top luxury cruise lines, especially Regent Seven Seas. As a result, your agent can offer shipboard credits, special fares for solo travelers, deals for families traveling with children and more. The agency also has its own KLT Rewards program. With KLT Rewards, you'll get cash back on every sailing, about 10 days before you set sail. Plus, if you book a trip hosted by the agency's owners, you'll get a bump in the amount of your reward for booking with them.

The best part about working with specialty agents like those at Keene Luxury Travel? You can stack deals. For example, you can book a hosted trip to get the usual 5% KLT booking reward, plus an enhanced reward for booking a group trip. On top of that, you could also receive the onboard credit that's a Signature Travel Network perk.

Bottom line

Whether you're booking a weekend getaway in a U.S. city or planning an around-the-world extravaganza that includes an African safari , Antarctica cruise and a stay in an igloo hotel , consider using a travel agent. An agent can help get you on the right trip, at the right time for the right price.

They can help find the best rooms, book services you didn't even know existed and tie all the pieces together on a complicated itinerary.

A travel agent can be particularly beneficial if you don't have the time to do all the research yourself, or if you're looking for help in getting the best deal. It's also helpful to use an agent if your trip targets destinations or itineraries that can benefit from local experts,

If there's ever a problem during a vacation — which seems to happen more often than not these days — it's great to have a problem-solver who is just one phone call or email away.

Additional reporting by Bill Fink

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Commission Portal Features

Marriott continues to invest in enhancements to our dedicated Travel Agents’ website to better serve you. New features are now available on our Commission Portal , designed to make doing business with Marriott easier:

• Enhanced commissions research with new online inquiry submission tools : Search for specific commissions and submit individual commission inquiries online. If you have >50 inquiries, you can upload a spreadsheet to simplify the inquiry process.
• New “My Inquiries” page : View and track the status of your online inquiry submissions at your convenience, plus receive email alerts of status updates.
• New Online “Commissions Reporting” : New self-service access to generate commission payment reports at either Summary or Detail level view for a specific date range.
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