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Flight Review: British Airways World Traveller Economy Class from London to Houston

Departure Airport

Boarding is from gate A18. There is a short delay but this is well communicated by the gate staff. Various stages of priority boarding are applied. This begins with First Class and Emerald / Gold card holders, followed by Club World and Sapphire / Silver and finally Ruby / Bronze. After this, general boarding begins and there is no zonal approach for this. There is no priority boarding for families, elderly etc. The gate service is quite polite and efficient and despite the delay boarding is complete on-time.

Airplane & Cabin flown

Boeing 747-400 in Economy Class was at approximately 70% capacity. This aircraft is the renovated cabin with new seats and IFE.

Baggage Allowance

According to www.britishairways.com the free checked baggage allowance for a World Traveller standard fare is 1 bag (max. 23kg / 51lb per bag). Onboard, customers can take 1 handbag / laptop bag (max. 23kg / 51lb and up to 40x30x15cm / 16x12x6in) plus 1 additional cabin bag (max. 23kg / 51lb and up to 56x45x25cm / 22x18x10in).

The Economy Class Seat

The Economy Class seat has a 32-inch seat pitch and the living space feels comfortable without the forward seat reclined. The width is good and comfortable and there is also an adjustable headrest. The seat has a 9-inch PTV (widescreen) and integrated USB socket – there is no 110v socket for larger devices. The seat condition is satisfactory – the covers are clean with strong colours (e.g. not faded), there are some marks on the armrest and when I try to adjust the headrest it comes clean off the bracket – which is a surprise.

Cabin & Toilets

The cabin is clean on boarding. The seat covers are well presented, as are the carpets and these appear to have been renewed. The overhead bins and other cabin panels have not and as such not as presentable. There are 4 washrooms for the Economy Class cabin at the rear of the aircraft – these are clean on boarding but again, have older fixtures and fittings but are well presented.

The flight pushed back about 25-minutes late and departed 45-minutes behind schedule however, the captain mentioned that we should arrive with just a short delay into Houston.

Food & Drink

About 30-minutes after departure 2 carts enter the cabin – 1 per aisle and a bar service is offered. This offers a full range of beverages including beer, wine and spirits – as well as soft drinks, water and juices. I was intrigued by BAs recently introduced “Book the Cook” style service for Economy Class passengers and ordered the “Taste of Britain” option prior to the flight for 16 GBP. This is marketed as an upgraded dining experience and offers 6 options – Gourmet, Taste of Britain, Healthy, Asian, English Breakfast and Vegetarian meal trays. Having tried and been impressed by the service on BA’s sister airline Aer Lingus, I was keen to see how it matched-up. Unfortunately, despite reconfirming with BA customer service prior to the flight, the meal is not loaded.

I reported this to the cabin crew and they are quick to offer a meal from Club World. Whilst it was not what I ordered it was an obvious upgrade from the standard Economy Class fayre. Being fortunate enough to travel in Business Class on many trips, I was surprised by what British Airways is passing off as a long-haul premium catering nowadays. It tasted fine, but in my opinion, the presentation and quantity of food is pretty basic by business class standards of 2017.

For the second “meal” I was back to the standard Economy Class offer, and this is an afternoon tea snack box, which is quite nicely presented in a faux picnic hamper and miniature gingham rug. It contains half a coronation chicken sandwich and scone with jam and clotted cream – again, the quality of food is good but I cannot help but feel this is the bare minimum food for a 10-hour flight, particularly as BA has cut the free galley snacks. However, one can purchase a cinema priced bag of sweets from the cabin staff.

Entertainment

This Boeing 747-400 offers personal AVOD IFE at each seat with a 9-inch screen. The programming selection is extensive – not only in terms of Hollywood / British movies but there are also a vast range of foreign language options. TV programming is also wide ranging with a number of boxset options of the most popular US / TV series. Headsets are the in-ear type and given complimentary.

Pillows and blankets are available on each seat prior to boarding and the quality is meeting a satisfactory standard – there is no comfort pack (eye mask etc). There is standard pipe soap in the washroom.

Staff Service

I was quite happy with the staff service overall, and the crew were quite cheerful and polite. They respond very quickly to my missing meal order and said they had reported the issue. In fairness, I was refunded without having to chase up customer service, which I was surprised about. Outside of the main services they did tend to stick to the galley, so for any additional drinks you had to fetch them yourself. As the flight wasn’t too busy this was fine as it was easy to move in and out of my window seat. It was an above average experience in terms of the crew interaction, but it was just a shame there wasn’t a bit more of it.

Arrival Service

Upon arrival into Houston, there is the usual throng of ground staff with wheelchairs that are an inevitable presence for any US arrival nowadays. Once past this, it was a short walk to immigration which took about 20-minutes – bags have started to arrive as I reach baggage claim and my own luggage comes out less than 5-minutes after this.

Overall, the missing meal order aside, the flight experience wasn’t bad. The staff dealt with this issue well. They were very apologetic and as it turned out, their internal reporting system meant that I didn’t have to again deal with the BA call centre, which I found the experience to be consistently poor leading up to this trip.

I like the Heathrow Terminal 5 experience – it is nearly always efficient for departure which is my main concern.

In terms of the aircraft, I am a fan of the Boeing 747-400 and it is always a treat (albeit quite rare) to come across one nowadays. It is nice that the seats and IFE have been upgraded but there are certainly areas where the aircraft is showing its age.

Having travelled with many of the transatlantic majors in the last 12 months, British Airways Economy Class catering is pretty average in terms of the quantity and quality is fine. For those that partake, it is nice that one can still get a decent gin and tonic without being charged extra, but it remains to be seen if BA will remove this perk in the future!

In terms of value for money, I just fail to see it any more with the fares that British Airways charge. They have almost cut back to the bare essentials in Economy Class and aside from the IFE / bar product, everything is average or below. The fare was north of 750GBP return from a travel agent. From BA, it was more than 1000GBP. This was not, by any means a last-minute reservation (6 weeks in advance). I didn’t get my original afternoon flight (on the newer Boeing 787) as it was cancelled and I was moved to a less sociable early morning departure. For this I received a standard copy / paste non-apology from BA stating they had fulfilled their T&Cs – despite the inconvenience to me. It was a disappointingly poor, non caring response.

Ranked as a 4-Star Airline, the continuing cuts to British Airways business and economy class product standards makes their rating look unsustainable. The BA staff service is about the only saving grace at this time, but morale seems to be dropping there as well.

This flight report is based on fully paid tickets, not airline discounted or complimentary tickets.

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The Complete Guide to British Airways Fare Classes (a.k.a. Fare Buckets)

What are fare classes.

Fare classes are the different letters that represent a price of a ticket. You will see these represented in a variety of ways through different means, such as in Manage My Booking:

or in Expert Flyer.

or in Matrix.

Chances are if you are using Expert Flyer or Matrix though, you will probably already know about Fare Classes and just want to know how many Avios or Tier Points you will be earning. Feel free to skip ahead!

What is the difference between Fare Class and Travel Class?

“Travel class” is which cabin you are flying in. First Class, Business Class, Premium Economy or Economy Class.

“Fare class” is what specific price your ticket is purchased at, and the restrictions imposed on it, represented by the letters mentioned throughout this post.

What Fare Classes does British Airways have?

There are a myriad of fare classes, which can be confusing for those who do not (yet) know how British Airways prices their tickets.

As with most other airlines, usually the more expensive the ticket the more flexibility it buys in terms of advance purchase requirements, ability to change flights, refunds on cancellations, shorter minimum stays and longer maximum stays. And in the lower travel classes, you need to be buying more expensive fare classes in order to be able to upgrade

At the more extreme levels of pricing, you may sometimes find that fares in a higher travel class are actually cheaper than buying in a lower travel class. E.g. non-refundable business class cheaper than fully-flexible premium economy.

First Class :

From most to least expensive: F, A

Club World / Europe (business class) :

From most to least expensive: J, C, D, R, I

World Traveller Plus (Premium Economy) ,

From most to least expensive: W, E, T

World/Euro Traveller (Economy) :

From most to least expensive: Y, B, H, K, M, L, V, S, N, Q, O, G – Note that G is specifically reserved for Travel Agents (including BA Flights and Holidays) or BA staff bookings.

Which Fare Classes do redemptions book into?

Avios or other partner airline redemptions book into the following fare classes

• First Class: Z
• Club World/Europe (business class): U 
• World Traveller Plus (premium economy): P
• World/Euro Traveller (economy): X

How Many Avios and Tier Points will I earn?

For slightly easier formatting, and to ensure up-to-date information, I advise going directly to one of the following:

• British Airways Avios and Tier Points Earnings Tables
• British Airways Avios and Tier Points Earning Calculator

The latter being good if you have a specific route in mind, and will also calculate the bonus Avios you get if you have Bronze, Silver or Gold British Airways Executive Club status.

But to make this a one-stop shop…

First Class:

• F – 300% Flown Distance. Minimum 1250 Avios, 100% Tier points
• A – 250% Flown Distance. Minimum 1250 Avios, 100% Tier points

Club World / Europe (Business Class):

• J – 250% Flown Distance. Minimum 1250 Avios, 100% Tier points
• C – 250% Flown Distance. Minimum 1250 Avios, 100% Tier points
• D – 250% Flown Distance. Minimum 1250 Avios, 100% Tier points
• R – 150% Flown Distance. Minimum 750 Avios, 100% Tier points
• I – 150% Flown Distance. Minimum 750 Avios, 100% Tier points

World Traveller Plus (Premium Economy):

• W – 150% Flown Distance. Minimum 750 Avios, 100% Tier points
• E – 100% Flown Distance. Minimum 500 Avios, 100% Tier points
• T – 100% Flown Distance. Minimum 500 Avios, 100% Tier points

World / Euro Traveller (Economy Class):

• Y – 100% Flown Distance. Minimum 500 Avios, 100% Tier points
• B – 100% Flown Distance. Minimum 500 Avios, 100% Tier points
• H – 100% Flown Distance. Minimum 500 Avios, 100% Tier points
• K – 50% Flown Distance. Minimum 250 Avios, 50% Tier points
• M – 50% Flown Distance. Minimum 250 Avios, 50% Tier points
• L – 50% Flown Distance. Minimum 250 Avios, 50% Tier points
• V – 50% Flown Distance. Minimum 250 Avios, 50% Tier points
• S – 50% Flown Distance. Minimum 250 Avios, 50% Tier points
• N – 50% Flown Distance. Minimum 250 Avios, 50% Tier points
• Q – 25% Flown Distance. Minimum 125 Avios, 25% Tier points
• O – 25% Flown Distance. Minimum 125 Avios, 25% Tier points
• G – 25% Flown Distance. Minimum 125 Avios, 25% Tier points

As with most airlines, redemptions do not earn any Avios. This includes V  fares which Gold members can sometimes book into as a reward fare.

Bronze members get 25% extra Avios, Silver gets 50% extra Avios and Gold gets 100% extra Avios. This is calculated in addition to the Avios earned in the fare class calculations above.

Bottom Line

Understanding British Airways' fare classes is important for knowing how many Avios and Tier Points you will earn. If you are coming from Star Alliance or Skyteam you will also notice that the order of the letters is different, so take note!

Share this:

Hey Tim – booked and paid for Club World, and upgraded to First, but the class is now showing as Z. Seems that it doesn’t earn anything… thoughts?

You will get the original Tier Points and Avios for your original Club World booking!

Is there any way to get BA to send me something that shows the orig booking class? I want to have my backup incase I don’t get credit.

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British Airways’ onboard entertainment - September 2024

If you're flying on a long-haul flight with British Airways, take a look at a handful of the amazing movies you can choose from. Naturally things might change depending on the type of plane or your destination so you can find their full listings here for all movies, TV shows and audio books. Watch the trailers of British Airways' latest entertainment on our YouTube channel here .

Book a bargain with British Airways Holidays in their end of summer sale and you could be in with a chance of winning a 4-night break to New York City! 

London Air Travel

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BA Unveils Its “Densified” London Gatwick Boeing 777

British Airways has unveiled images of its refurbished Boeing 777-200 aircraft at London Gatwick, which will operate on all long-haul routes from the end of 2019.

London Air Travel » British Airways » British Airways London Gatwick » BA Unveils Its “Densified” London Gatwick Boeing 777

British Airways has today, Monday 5 March 2018, unveiled images of its refurbished Boeing 777-200 aircraft which will operate on all long-haul routes at London Gatwick from the end of 2019.

BA took delivery of its first refurbished aircraft last week. It features an entirely new World Traveller and World Traveller Plus cabin. The first routes to operate the new cabin are Punta Cana, Cancun and Kingston. Please see here for full details of the expected routes for 2019.

When BA first announced the plan to densify its Boeing 777 fleet it said that 12 aircraft would be refurbished. BA has said today that 6 aircraft will be refurbished by the end of October 2018. The refurbishment will continue in 2019.

Quick Links

World Traveller – Economy

This biggest change is in World Traveller, and this is the reason why details of the new cabin are so eagerly awaited.

The new World Traveller cabin is now 10 seats across in a 3-4-3 configuration. BA has tried to soften the blow by emphasising improved in-flight entertainment with a larger 10″ screen, USB power and moveable arm rests. However, fundamentally this refurbishment is driven by a desire to increase seats and have a lower seat cost than Norwegian at London Gatwick.

BA also say that the new World Traveller seat will be installed on some Heathrow based Boeing 777 aircraft from autumn 2019.

World Traveller Plus – Premium Economy

The World Traveller Plus cabin has been increased from 24 to 52 seats.

What is noteworthy is that BA has introduced an entirely new seat. This means BA has now 3 different World Traveller Plus seats. The original World Traveller Plus seat (which the new seat replaces) on Boeing 747 and many 777 aircraft; the second World Traveller Plus seat introduced in 2010 (pictured below) that features on many Boeing 777 and all Boeing 787 and Airbus A380 aircraft.

Whilst World Traveller Plus retains its 2-4-2 configuration and the seat appears to have many features of the 2010 World Traveller Plus seat such as the shared cocktail table, adjustable head rest, a leg rest, and USB and three pin power sockets.

BA has not provided any details of the dimensions of the new seat – and the original plan was to increase the cabin size to 42 seats. The 2010 seat is noteworthy for offering a quite deep recline, which can be a bit too deep for some passengers.

The one point we would make is that, for World Traveller Plus, 52 seats is a large cabin and it does lose its “demi-cabin” feel as a consequence.

BA also say that the new World Traveller Plus seat will be installed on some Heathrow based Boeing 777 aircraft from autumn 2019. . BA has since updated its original press release, it is the new World Traveller seat will be installed on Heathrow aircraft.

Club World – Business Class

The Club World cabin has been reduced from 40 to 32 seats. The cabin features the same seat that BA introduced in 2006. However, the in-flight entertainment system has been upgraded.

Inflight Connectivity and Entertainment

The aircraft features an entirely new Panasonic in-flight entertainment system. This should offer a lot of content and be very fast and responsive.

There is no mention of WiFi. It seems that the installation of WiFi is being carried out separately and no refurbished aircraft currently feature WiFi.

More to read on British Airways:

Here are our latest posts on BA:

• British Airways Launches Gatwick – Vancouver
• British Airways Overnight Bag Drop Changes
• British Airways Suspends London City – Luxembourg
• British Airways Launches Gatwick – Aruba & Georgetown
• British Airways Moves To Terminal C At Orlando Airport

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12 thoughts on “BA Unveils Its “Densified” London Gatwick Boeing 777”

Well the aisle cannot be smaller so the seats must be incrediblely smaller in World Traveller(Cattle Class)

Looks like we are travelling in new configuration to Orlando on May 9th. Will let you know thoughts on WTPlus. Are there dedicated loos for WTP if not needing one at short notice will be worse than ever!!!!

This new aeroplane must be extremely cramped and not good for your health

bad idea to cram and reduce comfort legroom and reclining. Like trying to get to the loo inside a can of sardines. we flew to glasgow scotland on american airlines and vowed to go BA to london instead because AA was too cramped for a 10.5 hour flight..Now it sounds to me like my fav BA is sucking up to the canned sardine mental bandwagon as well. More seats for the pound good news for market investors bad news for the lower and middle class average working class Joes and Josies. WELL suck it up customers, the pocket book overrides the need for comfort. Come fly with us in our overcrammed can of sardines….your back will need a spinal fusion when you get to your destination, we hope you have top grade medical coverage. Um…..Nope! I really would hope the almighty buck or pound would not succeed the need for c9mfort and a bit of breathing room. My son is 6 ft with long legs…AA was a joke…Im short and My legs were cramped. Ok for a few hours but…when yourknees are hitting the back side of the seat in front of you all in the name of airline making a few million bucks in exchange for infringing on my comfort and health, it is Criminal! BA…dont do what AA did. Its not worth it. I will be very disappointed if you Stoop to that level of arrogance. Heck there was a time in my life where AA was superior..the Bomb (no pun.), but now I no longer hold my AA in such status…now B rated and Hated. Shame. I bragged and boasted how superior you were for long haul, and now you are shining the brass but reducing the comfort for my axx. I will have to break up with you if you compromise on comfort. aka downgrade comfort for free 1hr wifi and shiney new toilet seats and an extra bag of crisps…Nope sorry Honay..not ever. Dont do it. Just Dont! I want my legroom I want my seat room…I dont want to perform acrobatic maneuvers just to get out of my seat and down the isle everytime I have to pee! Moo moo moo!

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BA, if as I read above your seats are being reduced in size and comfort, I will not be booking any more flights with you sadly! Comfort is paramount, especially on long haul flights. You try keeping people with long legs, bad backs, small children etc comfortable in these situations! Accept slightly lower profits, give bigger seats, and get amazing customer feedback……or you will go out of business! You’re warned!

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British airways' world traveller plus premium economy cabin: everything you need to know.

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Today we will look at British Airways World Traveller Plus premium economy and see what it offers and if it is worth the extra money. While the concept of a premium economy cabin may sound relatively new, the idea of providing a nicer economy cabin has been around for just over 30 years. Taiwanese carrier EVA Air introduced premium economy seating on its Boeing 747-400s. Instead of calling it premium economy EVA Air called it "Evergreen Class."

EVA Air's upgraded economy seating did not go unnoticed by other airlines and was soon copied by the United Kingdom-based airline Virgin Atlantic in 1992. British Airways did not want to be outdone by a rival and created its premium economy product shortly afterward.

Premium economy allows you a free second suitcase

Before we talk more about British Airways World Traveller Plus premium economy, it's worth pointing out that "economy" is the key word here. While you may have a slightly bigger, more comfortable, reclining seat and extra legroom, it is in no way comparable to flying business class.

There are, however, advantages to flying premium economy over regular economy. The first is being able to check in a second suitcase for free. British Airways would charge extra for a second bag, which, in some cases, may result in the same total price as what it would cost you to book premium economy.

A friend recently flew on TAP Portugal from Miami to Lisbon and needed to bring two suitcases. When he saw what the Portuguese carrier wanted for the second piece of luggage, it was a no-brainer upgrading to premium economy as it was nearly the same price.

Wider seats and more legroom

British Airways premium economy passengers also get priority boarding which means you are in tier three, with first and business class passengers boarding first. British Airways' World Traveller Plus cabin is between business and economy classes and configured in a 2+4+2 layout.

It offers 18.5-inch seats with an 8% recline, which is great for sleeping but not so good if the person in front of you wants to recline fully, as it intrudes on your personal space. Each seat has individual charging points, and legroom is a generous 38 inches with a footrest. Each seat has a 10.6-inch inflight entertainment screen allowing you to watch hundreds of the latest movies and TV shows.

Want answers to more key questions in aviation? Check out the rest of our guides here !

WiFi is available on British Airways flights, but sadly even though you are flying in World Traveller Plus, you still have to pay for it. World Traveller Plus passengers also get noise-canceling headphones and an amenity kit. Unfortunately, the World Traveller Plus cabin has no restrooms, so you share the toilets with economy passengers.

Food and drinks

World Traveller Plus passengers are offered a welcome aboard drink: water, orange juice, or sparkling wine. Meals vary depending on the time of the day. If you are flying from New York to London, for example, flights are generally in the evening so you arrive in the UK early in the morning.

After taking off, the cabin crew comes round with the drink trolley, and then a little while later, the meal service begins. If you expect to get the kind of food served in business class, you will be disappointed as it is only marginally better than what is provided in economy. Later in the flight, before landing, a second meal service is given, which is more like a snack than a meal.

British Airways World Traveller Plus Review [2023]

After a rocky flight across the pond, I decided to do a British Airways World Traveller Plus Review. Is it worth the cost? Read on.

There are few things that make me happier while travelling than getting an upgrade on a long flight. That is what happened in this British Airways World Traveller Plus review…and I’m not sure why. I have theories and will share them in a post soon, but for now, know that this British Airways World Traveller Plus review is by no means sponsored but did make this guy one happy flier.

That said, let’s find out if Is BA World Traveller Plus worth it.

Table of Contents

BA World Traveller Plus Review Summary

British Airways World Traveller Plus is a premium economy class that offers extra legroom, a wider seat, and other amenities. The cabin features a 2-3-2 seating configuration, personal in-flight entertainment screens, and a complimentary amenity kit.

The food and service are generally regarded as good, and passengers can also enjoy priority boarding and additional baggage allowance. However, the seats may not recline as much as some passengers would like, and the cost may be relatively high compared to other premium economy offerings.

Overall, British Airways World Traveller Plus is a solid option for those looking for a more comfortable travel experience without breaking the bank.

What Is The Difference Between British Airways Premium Economy & Business Class?

Economy Plus should really be thought of as “Business Class M inus .” For the most part, the service is the same minus the lay flatbeds. From what I saw while boarding and exiting the British Airways 747-400 on a recent trip to Europe, the Business Class seats are not that spread out and looked crowded…at least more so than flying Swiss Air or EgyptAir . Curious, and as I always do, on my return trip I spoke with the agent at the customer service desk. “How much for an upgrade to Business Class?” I said with a smile. To my horror, the agent said it would be over $7,000!

Paying an additional $7,000 at check-in seems incredibly dumb. An extra $390 for premium economy on a 9 1/2 hour flight, not so much. Thankfully, I didn’t have to do either and got an upgrade for free.

With that in mind, here is my British Airways World Traveller Plus review and why I think it offers some serious value.

Route: London to Vancouver Aircraft: 747-400 Seat: 35B Highlights : Entertainment and High Tea Low lights:  Meals

How to Upgrade to BA World Traveller Plus

To upgrade to BA World Traveller Plus, you can do so in a few ways:

• During booking: When booking your flight, you can choose to upgrade to World Traveller Plus during the booking process. You will see the option to upgrade if it is available for your flight.
• Online: If you have already booked your flight, you can check to see if an upgrade is available through the Manage My Booking section of the British Airways website.
• At the airport: You may also be able to upgrade to World Traveller Plus at the airport on the day of your flight, subject to availability.

Keep in mind that upgrading typically comes at an additional cost, so you should weigh the benefits against the extra expense to determine if BA World Traveller Plus is worth it for you.

British Airways World Traveller Plus Review – Seats

British Airways website boasts wider seats and more legroom in Premium Economy which, although true, is by no means spacious. There is ample legroom, decent recline, and a footrest for stretching out. 

Note: seats are  2×4×2 on the BA 747–400 so ensure to book seats A/B or H/J for maximum comfort!

British Airways World Traveller Plus Review – Service

Essentially, the meal service, amenities, and entertainment system are the same as Business Class. Seats include USB power and standard outlets (Europe and UK style). Where British Airways Economy Plus really differs from Economy Class is the seats and entertainment system.

  READ MORE:     Turkish Air Business Class Review

The amenities bag on this World Traveller Plus review was standard but lacking compared to those I found on Swissair , EgyptAir , and  Turkish Airlines.  Inside you will find earplugs, socks, a toothbrush and paste, a pen, and an eye mask.

Also inside you will find premium headphones, a nice touch, however, I prefer to stick to my favourite travel companion – the Bose-QuietComfort-25.

One negative on this World Traveller Plus review was the dinner tray. Mine sagged heavily in the middle which made eating and writing a bit awkward. A minor annoyance in the end but an annoyance nonetheless.

BA World Traveller Plus Review –  Food & Drink

Meals in Premium Economy are similar to what is served in Business Class except that they are not presented as nicely…or so I hope. Beyond the sloppy presentation, the food was just OK. I had an overcooked piece of beef with salty gravy and a neon salad.

The highlight of the meal service aboard this British Airways flight was the highest High Tea I have ever had. Well played BA.

World Traveller Plus Review –  Entertainment

The entertainment system is a huge upgrade over those found in Economy. The screen is much larger, brighter, and more responsive than those found in coach. My screen on the flight to Europe in Economy was so bad I could not get through a single movie. No worries, I made up for it in World Traveller Plus.

   READ MORE:  Norwegian Airlines Premium Economy Review

So, is British Airways World Traveller Plus Worth it?

Given my experience in Economy ( and recent reports of bedbugs! ), I believe an upgrade to British Airways World Traveller Plus is worth it for the extra pounds, especially if you are flying long distances. If you are looking to just sleep and can do so in cramped spaces then there’s not much for you in an upgrade.

As mentioned, I was upgraded but feel that BA World Traveller Plus is worth it for the extra comfort, meals, and space.

If you want to enjoy business-class services and amenities at a fraction of the cost (minus the lay flatbed) then the upgrade to British Airways World Travel Plus is highly recommended.

   READ MORE:  WestJet Premium Economy Review

What say you? Thoughts on this  British Airways W orld Traveller Plus Review ? Let’s hear it!

For more luxury travel reviews from business class and beyond see HERE .

So how does British Airways World Traveller Plus rank?

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British Airways World Traveller Plus Review: Premium Economy A380

• FIRST POSTED: 14th October 2013 | LAST UPDATED: 23rd June 2023
• 8 minute read

A review of British Airways World Traveller Plus – BA Premium Economy on the A380

It has been a good number of years since I last tried  British Airways premium economy (or BA World Traveller Plus), on a long haul journey. I pretty much do everything I can in order to fly in Business Class (Club World), or even First  (but possibly just a couple of times a year), but this time it wasn’t meant to be (or planned).

Nonetheless, I was quite excited (or kept telling myself ‘it was OK’) – for one single reason: I was to fly in the new A380 for the first time (BA was quite late to the game). ( I have since flown it countless times in Business Class, and you can read my review here ).

Here’s how my Los Angeles – London Heathrow in BA Premium Economy flight went.

British Airways Premium Economy Review: At the Airport

All flights from LAX depart from the Tom Bradley International Terminal. As a British Airways Gold Executive Club card holder (OneWorld Emerald), I get to check-in at any First counter, which is a lovely perk , irrespective of the class I fly.

There was one passenger being served and as soon as he was done, we were next. Wait time: 3 minutes. Check-in was efficient and the lady who helped us was lovely.

We used the fast-track lane at the terminal, which is a little bit of a joke as it only fast tracks you to the TSA agent checking your boarding pass and passport.

You then merge with everyone else. Sadly, out of 6 lanes, only 2 were open – and I promise you, there must have been more than 20 agents manning them (or just walking around).

The BA Lounge

British Airways passengers use the OneWorld lounge which is located close to the security area. There are two lounges to use: Business (for Business Class, OneWorld Sapphire and BA Silver cardholders) and First (for First, OneWorld Emerald and BA Gold cardholders).

We went into the latter for obvious reasons and got ‘the bonus’: a bit of celeb spotting. I never see anyone in my life (seriously), except on this lounge – and worry not, I behaved impeccably (it was so hard – think: cool band, lead singer, absolutely gorgeous and tall).

This lounge is quite nice (obviously not like BA’s lounges back at Heathrow ) and the food selection was decent, for US standards – we had beef, pasta, vegetables, real cheese (wow) and some yummy cookies.

The drinks selection was rather weird, but still with good wine but no champagne (only sparkling wine) and no ‘normal gin’ (only Bombay Dry). The restroom facilities were very good and the wi-fi was also working well – however, not enough power sockets, which made everyone move sofas in order to find some.

The magazine selection was poor but the newspapers were quite good – both US and UK.

The BA Premium Economy Flight Experience

Boarding the A380

We boarded the plane using the fast-track lane and took the escalators up to the 1st floor of the plane, where the World Traveller Plus (or Premium Economy) cabin is located.

The A380 has two floors and you board directly to your designated area, so it is no different from a normal sized plane. Once on board, we were greeted by name ‘Welcome back, Mr. and Mrs. O’Reilly’, which is a nice touch if the crew member can spot your frequent flyer status.

When we sat down, we were offered a glass of champagne or water, which surprised me – but obviously I didn’t say no. I believe it was sparkling wine, and a very nice touch in this cabin – on the outbound flight the options were orange juice or water.

Amenities offered by BA Premium Economy

On our seats, we found a pillow (loved the colour: it was grey!), a blanket and noise cancelling headphones. Weirdly, we did not have the little overnight amenity bag, which usually contains socks, eye-mask, ear plugs, toothbrush and paste and, guess what, a pen.

I have only gotten a pen when I travelled on this cabin, years ago (and quite a few times since it has been introduced), which I find very handy. I actually asked the crew where this was, later on the flight, to be told that they weren’t loaded by the ground staff, which I found quite strange.

I was asked if I needed anything, which she would get from another cabin and I requested a pair of Club earplugs (the best in the world, which I use on a daily basis and my friends kindly save them for me on their BA Club World flights). It wasn’t a problem and the crew member was able to get them for me.

BA Premium Economy Drinks service

Prior to dinner, we had drinks and yours truly went for a G&T. I was also given the choice to select the wine for dinner, and it was quite a moment when I asked which were the wine choices, which were ‘red or white’.

I did smile (and thought it was a rather silly question as obviously I wasn’t in Club or First). I chose the red option.

BA World Traveller Plus In-flight dining

Things seemed promising when we were given a printed menu (I thought it was a really nice touch and wasn’t expecting it). But sadly, this was the most disappointing part of the flight (and interestingly, not so bad on the outbound flight to San Diego).

There were some really good service elements – like a cloth napkin, proper cutlery, proper glasses and your own water bottle – but the way the meal was presented, with the foil covers, could seriously be improved. But in hindsight, it could have been for a reason.

I wasn’t expecting foie gras or anything like that, but I was expecting a decent meal. The fillet wasn’t bad at all (if you removed the crust), and the rest was so bland, it was a real shame. Desert was as plastic as it looked. I tell you what, I was glad I ate dinner at the lounge.

During the flight, the crew was very present (I was awake for most of it, by choice, worry not) and I didn’t go hungry, in case you were wondering! I loved the ice cream and the chocolates which were passed around the cabin. I may have even gone back for seconds. I missed my Club Kitchen but thought that these little touches were very good.

Breakfast sadly wasn’t much better – it did look OK, but the croissant was so hard, we just gave up. I must say that on the outbound flight we had lovely scones with jam and clotted cream. I would have loved those (even if at the wrong time of the day).

BA Premium Economy In-flight entertainment

This is where I went to town. I must fly with BA over 20 times per year every year and actually think the IFE selection is usually very good.

Whoever picks them does a very good job (note: thank you for Veep. I can’t watch it in the UK but every month I can catch up onboard) and on this new plane, it was almost ridiculous. Very good choices indeed and I watched 4 films and all the Veep episodes (sense the obsession).

The screen was much larger than on previous planes and the sound quality is very good – you gotta love new planes. The inflight map was also much more informative than previously and I must confess I am curious with the ‘chat room’ options available – will people really take part in them? I gave it a go but I was on my own… next time!

The British Airways Premium Economy seat

wasn’t bad at all. The pitch is significantly wider and larger than economy and the new seats are comfortable – the headrests are way better than before. What I think could be improved? There is very little leg support – only a teeny tiny footrest which doesn’t do the job on a 12h journey at all. I know I am comparing this to a fully flat-bed, and it may not be fair, but this is where I felt most uncomfortable. The first rows have different versions and they looked slightly better.

I loved the personal storage area by the window, perfect for any items you will need during the flight (so you don’t have to get up and disturb others), and also for any duty free shopping.

Final thoughts on BA’s Premium Economy  experience

Although I obviously prefer Club World (who doesn’t), I think premium economy is a very clever product, which is being extended to many other airlines as we all know.

I was pleased to see many service elements which really put it halfway between standard economy and business class – a smaller cabin (now larger on the A380, usually 4 rows only) which means a bit of peace and quiet, the printed menu, a bit of bubbles, a proper napkin and cutlery and the personal storage space.

Service was very good – I can’t fault it in any way. Everyone smiled and tried to be helpful when needed. We felt welcomed and nothing was too much trouble – everything I expect from BA on any cabin, and I got it.

The only downfall was the food, which I have to say it was way better on the flight from London to San Diego. The plane looked fab – even the loos were much more spacious.

British Airways World Traveller Plus or Premium Economy can cost as little as £150 (each way, £300 return) more than an economy seat from Europe to the USA – for that money, it is outstanding value, you do get what you pay for (and an extra piece of luggage, which is handy).

But supply and demand change prices, as we all know, and seats can sell for more than £3,000 return. So if you usually travel in economy and fancy a treat, I would say do give premium economy a try – I did this 15 years ago and never went back.

If the business class cabins are shockingly expensive (as sometimes it happens – on my flight to San Diego, the difference between Premium Economy and Business was £4,500 more, quite abnormal, but hey full plane, supply and demand!), you will surely survive a long haul flight on this cabin. ( or try one of my tricks for better business class fares! ).

Until the next flight (but hopefully not in British Airways premium economy!)

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PS. To read my review of BA ‘s First and Club cabins, just click here . See all airline reviews .

The best airport lounge in the world… does it exist?

• FIRST POSTED: 17th September 2013 | LAST UPDATED: 18th January 2021

Flight Review: British Airways Club World (BA Business Class) – London to New York

• FIRST POSTED: 17th March 2014 | LAST UPDATED: 9th June 2021

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British Airways World Traveller Plus Review: Is it Worth It?

By: Author Amanda OBrien

Posted on Last updated: 19/03/2024

In 2017 I flew premium economy with Qantas Sydney to Hong Kong return. It was a fantastic experience.

In fact, it was so good it made me question if I could really justify the extra amount to fly business class if it wasn’t an Australia – Europe/US flight.

So when was looking at flying from London to New York – and then Los Angeles to London return – I thought I would give British Airways World Traveller Plus a shot. Which I did back in 2018 and I recently flew with British Airways World Traveller Plus post-Covid in 2022.

I’m going to kick off with an update from 2022 when I flew from Portland to London Heathrow with British Airways in premium economy. My older review involved flying out of London Heathrow so it has quite a bit of information on checking in at Heathrow etc.

⇒ Click here for Prices and Deals on British Airways

British Airways World Traveller Plus 2022 update

After a long break flying with British Airways in World Traveller Plus I signed up again to try them out in July of 2022. I was flying from London to Washington DC, and then home to London out of Portland. I received an offer that was too good to refuse to upgrade to business class on the flight from Heathrow to Washington DC. This review update covers the Portland to London Heathrow leg in premium economy.

I somehow managed to end up on British Airways’s first (not sure if this is the first ever flight but it was certainly the first for a while) direct flight out of Portland to Heathrow. Everyone was in a great mood and there was even cake and sandwiches at the boarding gate for everyone!

As such, we had a very nice new 787 that I believe was a Dreamliner. Few things make me happier than realizing that I am on a relatively new plane as it always means a huge improvement in the premium economy experience.

When I mentioned to the crew that Virgin Atlantic offers its premium economy passengers prosecco the attendant even went and got me a glass of champagne from business class! As I said, all were in a joyous mood.

To be honest, not a lot has changed since the last time I flew World Traveller Plus with British Airways. The 787 I was on had only three rows of premium economy seats. I quite liked this as it normally means faster service and I feel more of a sense of space when the area is smaller. The seat layout was 2-3-2.

I had booked in my window seat when I booked the flight as I always do on overnight flights (I find it worth it to pay a bit extra at booking to achieve this).

One thing that has improved is the quality of the headphones in premium economy which are now noise cancelling. Also, the quality of the food on offer has improved. I enjoyed a very nice steak.

The Dreamliner 787 also has new touch-operated window screens and better cabin pressurization. If you are able to choose your flight and can see the different planes available, I suggest checking to find the Dreamliner 787 option for world traveller plus as it is definitely a step above premium economy on some of BA’s other planes.

British Airways World Traveller Plus Review (2017): Online Check-In

Unfortunately, things with British Airways World Traveler plus did not get off to a good start. Two days before my flight I went on to the British Airways app and was able to reserve one of the aisles British Airways Premium Economy seats – great.

The next day, when I went to actually check in online I was told that my passport number was wrong and that I wasn’t able to check in.

I then had issues with my uber so only arrived at the airport 90 minutes before my British Airways flight.

British Airways Premium Economy: Bag Drop and issues arise

I went and used the check-in machine for my premium economy British Airways flight and my seat had changed to a window – which was good news for me. Then I went to the desk for bag drop.

When the attendant is on the phone for some time when all you do is drop your bag, it is not a good sign. I was told by the attendant that I had been “sneaky” taking the window seat.

I was quite annoyed by this and asked how could I be sneaky when the app had done this for me. I was then told that they had overbooked business class and that seat had been meant for someone who was being downgraded to premium economy on British Airways – which meant they now wanted to move me to British Airways economy class.

I was so annoyed. It really makes me furious when airlines do this. Or should I say when British Airways do this as they are the only airline that has tried to bump me from flights several times due to overbooking.

In what other industry would an organization take your money ahead of time and then when you turned up to experience that service be told that you couldn’t as they had overbooked – and that apparently this was fine?

It is a major problem as a solo traveler as we are at the top of the list when it comes to who gets bumped first when it comes to air travel.

A British Airways staff member once told me that the safest people were those also flying with British Airways from a connecting airport eg Manchester to London and then on to say NY, followed by groups, followed by families and then by couples.

Only the male solo traveler is worse off than the female solo traveler. My annoyance was greater as I had injured my ankle in Nepal earlier that year and absolutely could not have sat in an economy seat for several hours without problems.

Luckily I had a letter from my doctor with me (I had it in case my ankle got worse and I needed medical treatment) so I was able to produce this and say I had to stay in British Air premium economy.

I ended up in British Airways Economy Plus but not without quite a bit of undue stress and frustration. This experience alone has been enough to really put me off flying with British Airways.

I do find it outrageous that you can be potentially bumped like this – and that the staff always seem to act like this is of no consequence and why are you getting upset? OK rant over!

British Airways Premium Economy Review: Getting to the Gate

Anyway, the flight was then at Gate A10 at Terminal 5, which means a very long bus trip. I thought we were driving to New York.

BA World Traveller Plus also means no lounge access and no priority seating.

British Airways World Traveller Plus Review: The plane and the seats

The British Airways World Traveller Plus 777 plane was a little old and compared to Qantas it felt a lot less spacious. The seat layout was 4 in the middle and 2 on each side.

I was on the side thank goodness. I would have been very unhappy to have paid for premium economy and to have had one of the extreme middle seats.

I often wonder who ends up in these seats – are they the people that don’t make sure they do early online check-in? Or maybe they are more tolerant than me.

BA World Traveller Plus Review: In-flight amenities

British Airways Premium Economy 747 has good quality headphones which were nice. The British Airways premium economy product also does have a very good in-flight entertainment system.

The British Airways Premium Economy in-flight amenity kit was not bad – socks, eye mask, earplugs, toothbrush and a pen. Great idea to have a pen as everyone needs one on a flight.

There is a lot of legroom and the seats are comfortable on the British Airways 787 Premium Economy flight. I was also pleased to see that there were 2 USB ports in the seat ahead and then 2 power points between the seats.

The food was a big positive for this World Traveller plus review 777 writer. It did feel like an upgrade from economy. We were also offered a lovely glass of sparkling wine before take-off.

Premium Economy British Airways Review: Some Positives

One of my favourite features of British Airways premium economy 777 is that they have a very useful brochure which explains all the features and benefits of the world traveler plus seat – this is such a good idea.

Every premium economy and business class seat is different and you don’t want to miss out when good features can be used.

There was also a good-sized storage locker next to the window which was handy – another reason trying to get the window seat is one of my top tips.

World Traveller vs World Traveller Plus

In March 2018 British Airways made major upgrades to its World Traveller and British Airways Premium Economy 777 cabins at Gatwick on their Boeing 777s.

Both cabins have had their entertainment screens increased by 50% in size. I’m looking forward to checking out the new six-way headrest.

Interestingly these new planes will feature a considerable increase in the number of World Traveller Plus seats – coming from a reduction in Club World. Premium Economy is on the rise.

So what about the rest of the fleet? World Traveller Plus is a major improvement on World Traveller, which doesn’t offer the best seats. Also, there are few opportunities to upgrade within World Traveller – apart from the exit rows.

If you have a long flight or an overnight flight I think the upgrade cost is absolutely worth it.

Upgrading to British Airways Club World

Theoretically, being in BA World Traveller Plus means it is easier/more likely that you can be upgraded to Club World. BA does offer paid opportunities for upgrades but not all the time – and not necessarily at the best prices.

The best way to check if this is an option for your flight is to visit the Manage My Booking page. The price generally varies between 400 and 700 GBPs.

For frequent flyers, Avios points are a good option for upgrading – or combining Avios points with payment. It is not normally the best use of Avios to upgrade (they tend to be their most effective for less-visited longer trips in economy class in my experience) but it is a good option.

Finally, if you are a frequent flyer and flying World Traveller Plus there is a greater opportunity for an upgrade. This will most likely happen when World Traveller Plus has been booked out and business class has seats.

British Airways Premium Economy: The Verdict

Overall, the seat itself is the key difference between world traveller and world traveller plus on British Airways.

On Qantas and other airlines, there does feel like there is more of a difference between the two cabins – particularly when it comes to service.

I was flying with British Airways when they were having extensive problems as an airline so it could not have been fun to be working for them at that time.

However, I am paying the extra and in my view, I do expect a slightly better service. I would hesitate to take British Airways Premium Economy again – mostly driven by nearly being downgraded to economy.

I don’t want to have to worry about this when I am headed to Heathrow. I, of course, would fly with them if there was a good enough deal, but they have certainly moved down my list after this experience.

Here is BA’s full rundown on their premium economy offer and The Telegraph’s Comparisons of Premium Economy Offers including British Airways Premium Economy Reviews

⇒ Prices and Deals on British Airways

British Airways World Traveller Plus Frequently Asked Questions

What class is world traveller plus on ba.

World traveller plus on British Airways is premium economy. This is a class between economy and business class.

Do you get lounge access with British Airways World Traveller Plus?

No, you do not get lounge access with a British Airways World Traveller Plus ticket.

Does World Traveller Plus on British Airways get priority boarding?

Yes, World Traveller Plus travelers on British Airways get priority boarding and check-in.

Does World Traveller Plus on British Airways get to use the fast track queue for security?

No, World Traveller Plus customers on British Airways do not get to use the fast track queue for security.

How wide are the World Traveller Plus British Airways seats?

The seats in British Airways World Traveller Plus generally have a 38 inch pitch and are 18.5 inches wide. The seats are 1 inch wider than economy and the pitch is 7 inches greater than economy.

Booking Flights:

I use Skyscanner for all my flights – from economy through to business – click here to Check out SkyScanner 

Boutique Hotels in London

Artist Residence is located in Pimlico which is fabulously central. It is in a gorgeous 5 store regency building and has a cute bar.

⇒ Read reviews on TripAdvisor ⇒ Book Now

The Portobello Hotel is located in one of London’s best known and cutest neighbourhoods Notting Hill. This is also the hotel where Kate Moss and Johnny Depp filled up the bath with champagne.

The hotel is located on a quiet street but is a great location.

The Great Northern Hotel is ridiculously close to Kings Cross and St Pancras stations which is incredibly convenient. The hotel dates back to 1854 but has had a major refurb so it feels fresh and modern.

The Hoxton hotel is in the heart of East London in Shoreditch and is a perfect base for exploration. The rooms aren’t huge but the location makes up for it – as does the great value for London with rooms starting at £99 a night.

Who Paid for What in this British Airways World Traveller Plus Post

I covered the cost of my flights on British Airways Premium Economy. This post on British Airways world traveller plus contains affiliate links. That means if you click on them and end up making a purchase on that website I will receive a small commission. I wanted to make sure you were aware of this.

READ NEXT: American Airlines PREMIUM ECONOMY REVIEW

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Amanda O’Brien is the creator and editor of The Boutique Adventurer. She has visited 80 countries and is a member of the British Guild of Travel Writers as well as the IFTWTA. She is passionate about wine had has just completed Level 3 of the WSET. Born in Australia, she lives in London.

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Journeying John

Sunday 5th of March 2023

Glad your food was ok and an upgrade but I have to reportthe reverse, bith in and oit of India, there was no choice and what was actually served was worse than mkat carriers economy meals. As for BA's IT systems and contempt for customers who habe paid for a service they don't recieve. Your experience is far from unique and I wonder if you would ever have got any form of compensation had you not had the ankle injury. BA or the UK brand of IAG are #BestAvoided today.

Amanda OBrien

Wednesday 15th of March 2023

I doubt it on the compensation front John! Luckily BA seems to be getting better but I am still nervous about being kicked off flights when I am travelling solo

Jean-Pierre

Tuesday 21st of February 2023

Interesting you had problems with entering your passport information when checking-in. This has happened twice to me using the BA website. The two occasions have been years apart so BA have not fixed their website.

I eventually found a telephone number to call for website support and after about 40 minutes the agent was able to get my passport info to take. It was very frustrating, especially after paying for the upgrade to World Traveler Plus, the taking more money part of their website works very well.

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British Airways flight makes emergency landing over reports 'smoke and fumes' fill cockpit

The plane made the unscheduled landing on Friday morning

• 10:54, 27 SEP 2024
• Updated 11:02, 27 SEP 2024

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A British Airways flight was compelled to undertake an emergency landing after reports emerged of "smoke and fumes" engulfing the cockpit. Departing from Heathrow at 8.45am destined for Aberdeen, where it was expected to arrive at 10.15am, the flight unexpectedly descended in Manchester, reports the Mirror .

FlightRadar tracking depicted the aircraft altering its course while over Northamptonshire, before making a north-western turn. The Twitter substitute X carried a message from the monitor @FlightEmergency detailing the incident: "British Airways flight BA1306 diverted to Manchester a short time ago under emergency conditions due to smoke and fumes in the cockpit," the tracking service said in a statement.

The Mirror has contacted British Airways and Manchester Airport for further details.

As of 10.45am, the flight was still in Manchester, according to FlightRadar information.

It comes after the emergency landing of a Liverpool-bound Jet2 flight in Cologne, Germany, last week after one passenger was taken ill and tragically died. Chris Neill, 40, was returning from a holiday with his two sons when he suddenly suffered a medical episode and was sadly pronounced dead in hospital following the emergency stop.

Earlier this month, an Air India flight heading for Birmingham had to make an emergency landing in Moscow after experiencing "technical problems". The precautionary stop was made on Wednesday, September 4, with 258 passengers on board at the time.

• British Airways
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Refreshed but with room for refinement: A review of British Airways World Traveller Plus on the refurbished 777

Update: Some offers mentioned below are no longer available. View the current offers here .

[tpg_rating tpg-rating-score="74" ground-experience="7" cabin-seat="23" amens-ife="27" food-bev="12" service="5" pros="New fabrics, fantastic bedding and a huge inflight-entertainment selection." cons="Limited foot space, disappointing second meal and awkward service flows." /]

A lot of excitement in British Airways' 100th year has centered around its new Airbus A350 aircraft with the long overdue and highly publicized new Club Suite business-class product. BA has a huge task ahead to install this seat in more than 100 existing wide-body aircraft, a process that will take years.

The very first of the existing aircraft to complete the refurbishment was a Boeing 777-200, which was then assigned on the prized route from London Heathrow (LHR) to New York JFK. I got to try Club Suite on this aircraft , so I also wanted to try out the World Traveller Plus (premium economy) service. Having heard whispers this cabin was also receiving a refresh, I wondered: How would the product compare to other BA WTP flights?

World Traveller Plus flights between London and New York can be a great use of Avios, with one-way redemptions costing 26,000 Avios per person on off-peak days plus about $400 in fees, taxes and surcharges.

We ended up paying the charges using the Platinum Card® from American Express, which earned 5x Membership Rewards points per dollar spent on airfare when booked directly with the airline and with American Express Travel. And with BA as a transfer partner of both American Express Membership Rewards and Chase Ultimate Rewards , it's easy to amass the points required to book flights. Plus, there are often lucrative transfer bonuses between one (or both) of the programs and British Airways, meaning you'd need even fewer points to score an award.

[flight_stats ticket-class="econ" review-stat-section="Ground Experience" tpg-rating="7" tpg-rating-max="10" tail="G-RAES" age="22" departure="12" departure-2="10" duration="7" duration-2="02" live-tv="0" tailcam="0" headphones="0" comp-alcohol="0" extra-pillows="0" turndown-service="0" /]

I arrived at Heathrow Terminal 5, the home of British Airways, around two hours before departure.

Having checked in online but still needing a boarding pass, I tried out the check-in kiosks.

These were efficient, and I had my boarding pass in no time. I headed through Terminal 5 security, which despite the terminal being busy, was quick and efficient. I have never waited more than five minutes at any London airport security in my several years of living there.

From there, it was downstairs to find my gate. No lounge access is included with a World Traveller Plus ticket without any airline status, so I wandered around the terminal itself. The gate areas in the A Pier were heaving on a Thursday morning.

My flight was departing from the B gates, so I headed underground to take the transit train.

The B gates had more seating, though there were no power outlets at each seat.

Shortly after I arrived at the gate, around 60 minutes before scheduled departure, an announcement was made that boarding would be delayed around one hour due to an engineering issue.

Passengers in Club and First cabins were invited to return to the BA lounge in Terminal 5, but with no lounge for me, I decided to just stay at the gate and get some work done.

Despite the supposed hour's delay, boarding was delayed only 30 minutes, and I hoped we might even make up the time in the air for an on-time arrival into JFK.

Boarding was strictly maintained by group numbers. Groups 1 and 2 were boarded before me, and I was one of the first Group 3 members to board.

Other than the slight boarding delay, it was a civilized and organized ground experience and boarding process.

[flight_stats ticket-class="econ" review-stat-section="Cabin and Seat" tpg-rating="23" tpg-rating-max="30" configuration="2" configuration-2="4" configuration-3="2" width="18.5" pitch="38" tray="14" tray-2="16" lavs="4" live-tv="0" tailcam="0" headphones="0" comp-alcohol="0" extra-pillows="0" turndown-service="0" /]

I walked through the huge Club Suite cabins, which took up around half the aircraft, and then made it to the World Traveller Plus cabin behind it.

This was laid out in a 2-4-2 configuration. I was excited to see the seat fabrics were brand-new following the refurbishment, and the navy blue color looked smart.

The cabin was completely full on my flight, and with only a few seating options, I chose an aisle seat midway back in the cabin.

On closer inspection, I was disappointed to see that the refurbishment of the seats appeared to start and finish with the seat fabric. The casing of the seat had not been refreshed and was scuffed and dented. The IFE screens were also evidently previous-generation, as the buttons were quite faded.

Legroom was definitely a step above economy, and I liked the adjustable footrest.

The problem was there was very limited foot space under the seat in front of me. I do have big feet, but there was little room to fit these under what I expected would be a spacious seat.

There were two seat power sources to share between my seat neighbor and me.

There was a bifold tray table, which in upright position was able to accommodate my 13-inch laptop easily.

The recline of the seat was good, and I was able to fit in a comfortable, quick nap. Note that the seats recline deeply an abruptly: Both my seat neighbor and I were startled when the people in front of us reclined their seats.

The passenger in front of me was restless during the flight, and the seat shook significantly each time he tossed and turned. I could just manage to do some work on my laptop when the seat in front was fully reclined, though my concentration was interrupted numerous times when the seat in front wobbled and rattled because of the passenger's movements.

Although boarding commenced around 30 minutes late, we ended up departing almost an hour late, as the secondary screening for those with a dreaded 'SSSS' on their boarding pass was not set up properly at our gate at boarding time (perhaps because the delay in boarding ended up being far less than expected), so there were still passengers trickling on board well after I thought boarding had been completed.

With the Club Suite cabin taking up so much of the aircraft, the 777-200 featured a surprisingly small single World Traveller (economy) cabin in a tight 3-4-3 configuration -- this was the entire economy cabin.

There were no bathrooms dedicated to the WTP cabin. There was a pair of bathrooms at the back of our cabin shared between both cabins, though they were marked as out of order from boarding until several hours into the flight before a crew member noticed the stickers, checked the bathrooms and decided they were serviceable.

There was a curtain separating the premium and economy cabins, though this wasn't closed until halfway through the flight, which added to the feeling that there was little differentiation between the World Traveller Plus and World Traveller cabins.

[flight_stats ticket-class="econ" review-stat-section="Amenities and IFE" tpg-rating="27" tpg-rating-max="30" screen="12" live-tv="No" tailcam="No" wifi="5.7" wifi-2="0.36" headphones="Yes" comp-alcohol="0" extra-pillows="0" turndown-service="0" /]

This was the area where the flight really shone. I arrived to find several goodies waiting for me on my seat.

First was a plush, decent-sized pillow, which would not have looked out of place in business class.

There was a matching blanket, which was plush and large. Both had a really cool blue-and-white striped design that was fresh and stylish.

There was also a matching amenity kit in the same fun design, and headphones.

The headphones, while not noise-canceling, were of good quality and produced good sound. There was also the standard inflight magazine, duty-free magazine and sick bag in the seatback pocket.

While the IFE screens had not received an upgrade in the refurbishment, there were still hundreds of movies and TV shows to choose from. I certainly didn't get bored!

Though the flight map was fairly basic, considering the plane had just been refurbished.

The selections could be navigated by remote control.

Bathrooms were a good size and pretty standard, though I noticed that the mirrors were filthy, even at the start of the flight.

Wi-Fi was available shortly after takeoff and had good speeds: I was able to get quite a bit of work done on the flight.

[flight_stats ticket-class="econ" review-stat-section="Food and Beverage" tpg-rating="12" tpg-rating-max="20" live-tv="0" tailcam="0" headphones="0" comp-meal="2" meals-purchase="No" comp-alcohol="Yes" extra-pillows="0" turndown-service="0" /]

During the boarding process, poured drinks were offered from a tray. The cabin crew said they had "water, juice or Champagne." This immediately struck me as odd, because I didn't think BA served actual Champagne in World Traveller Plus (few airlines do). This is nitpicking, but if it were prosecco or English sparkling wine the crew member really should have described it as such. In any case, it wasn't very cold.

With an 11:20 a.m. departure, I expected a full lunch service followed by an afternoon tea meal shortly before landing, like I had experienced on other carriers on the same route, albeit with slightly later departure times.

As expected, lunch was served shortly after takeoff, beginning with a drinks service. All passengers were offered a premeal drink (a Bloody Mary for me) and asked to select wine for their meal. I asked for a white wine and was told there was only a sauvignon blanc. This was served with sour cream-and-chive pretzels.

There were three entrees. I would normally go for beef but decided to mix it up and selected a Thai prawn green curry.

BA serves World Traveller Plus meals still with the plastic and foil on top of containers. This really affects the presentation, and I wish they would tidy up the tray before handing it to the passengers ( Virgin Atlantic does the same thing).

This is the difference five seconds of tidying would make:

One of the big selling points of British Airways World Traveller Plus catering is that the entree is from the Club World kitchen, meaning you can expect a business-class main course. Unfortunately, while Club Suite passengers on this flight received meals plated in the galley, the same could not be said for WTP meals, which were reheated in the same dishes they were loaded onto the plane in.

This resulted in a fairly unappetizing-looking dish that tasted OK but was dried out around the edges because of the reheating.

I did like the starter, a goat cheese, orange and beetroot tartare. The goat cheese especially was a premium and refined touch. The cookie-dough cheesecake for dessert was also decent and got me ready to be in New York City.

Midflight, a small ice cream was served.

It was already pretty cracked when I opened it.

Around 90 minutes before landing, a second meal was served. I was expecting some sort of afternoon tea like on other flights to New York, but it was a lonely pizza, with tea or coffee offered this time.

While the main dish from lunch was promised "from the Club World kitchen," this was about as economy as it got.

The taste was decent, better than a frozen supermarket pizza and dense enough that it at least filled me up. I found the switch from proper china at lunch to paper cups for the second meal to be strange.

[flight_stats ticket-class="econ" review-stat-section="Service" tpg-rating="5" tpg-rating-max="10" live-tv="0" tailcam="0" headphones="0" comp-alcohol="0" extra-pillows="No" turndown-service="No" blurb="Delays and disruptions made for an uneven service flown that was little different from economy." /]

The crew on my flight were well-intentioned, but there were several frustrating elements to the flight. As the crew began serving lunch, they asked us both what we would like to drink at that moment and whether we wanted wine with our meal. I chose a Bloody Mary cocktail to start with and then white wine with my meal. This was both served to me before any food was. While that would ordinarily be fine, we then hit some turbulence, meaning the service was suspended for around 30 minutes.

This threw the entire service flow off. Most passengers drank their wine for their meal during the turbulence, and by the time their main courses were served, they had no wine left. The crew did not realize such a long delay would result in empty glasses, and, firstly, didn't both offer more wine when the meals were finally served (seeing glasses were empty), and, secondly, didn't offer any more drinks during the meal service at all.

While we were provided with coffee cups with our meal tray, the crew seemed so flustered that they completely forgot to serve any tea or coffee with lunch.

On this route that I've flown several times, I'm used to a full meal service shortly after takeoff and a lighter meal just before descent. The full lunch was served after takeoff as expected, but then midflight a single (mini) ice cream was served despite us having been served a normal dessert just a few hours earlier. I was confused why I was served two desserts so close together and initially thought that may be the entire second meal. But then around 90 minutes before landing, the crew came through a third time with a pizza, which, while filling because of its carby goodness, was not a patch on the afternoon tea usually served in World Traveller Plus on these flights.

There didn't appear to be any crew members dedicated to the World Traveller Plus cabin -- we were served first, but the same crew members then rolled down to World Traveller and served them. This added to the feeling there was little differentiation between the two cabins.

Overall impression

Given the huge improvement to the business-class cabin on this aircraft, I was hoping for more of an improvement in the World Traveller Plus cabin refresh. While new seat fabrics are nice on a 22-year-old aircraft, this was a pretty middle-of-the-road experience.

I appreciated the extra legroom and recline, and the awesome bedding was a lovely surprise, but this was far from a perfect flight. The lack of any real separation between the World Traveller and World Traveller Plus cabins was symbolic for the flight: While the premium cabin was served first, it felt fairly economy from start to finish. There wasn't much room for my (big) feet next to the bulky IFE box, and the turbulence with a full cabin seemed to upset the service flow, as things were simply forgotten.

The second meal service was strange: two very light and decidedly economy snacks served separately rather than a proper afternoon tea service.

This aircraft is more than two decades old, as are many flying BA's most profitable route, but in the future I'll be looking for a more modern aircraft where possible.

All photos by the author.

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