citibank government travel card help

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Travel charge card

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  • Per Diem Lookup

What is the travel charge card? The GSA SmartPay® 3 program provides charge cards to U.S. government agencies, as well as tribal governments, through master contracts that are negotiated with major banks. 

There are currently more than 560 Federal agencies, organizations and Native American tribal governments participating in the program, spending $30 Billion annually, through 100 million transactions on more than three million cards.

There are three types of travel accounts:

  • Individually billed accounts are issued to employees to pay for official travel and travel-related expenses. The government reimburses employees for authorized expenses. The employee is responsible for making payment to the bank.
  • Centrally billed accounts are established by some agencies to pay for official travel expenses. Centrally billed accounts are paid directly by the government to the bank.
  • GSA SmartPay Tax Advantage Travel accounts  are new product offerings that combine an Individually Billed Account (IBA) and Centrally Billed Account (CBA), providing a means to obtain tax exemption automatically at the point of sale for rental cars and lodging charges. The combined features of CBAs and IBAs are a key characteristic of this product. When using the Tax Advantage Travel Account, charges for rental cars and lodging will be automatically billed to a CBA for payment. Charges for other travel-related purchases, such as meals and incidentals, are billed to the IBA portion of the account.

What is the benefit for federal agencies? Each agency or organization using the travel charge card receives a rebate based on sales volume. The sale refund is remitted to the organization. In addition, a separate refund is provided to agencies and organizations based on improving speed of payment.

How can travel managers make it happen? In 1988, Congress mandated that federal employees use the government travel charge card for all payments of expenses related to official government travel, with some exceptions. 

Travel managers should ensure that all of their travelers use their government-issued travel charge card for all purchases of travel-related services or products such as rental cars, hotel rooms, and telephone or Internet service.

Looking for more information on SmartPay?

The GSA SmartPay program provides charge cards to U.S. government agencies/departments, as well as tribal governments, through master contracts that are negotiated with major national banks. Additionally, to contact Travel Program call 888-472-5585 or email [email protected]

  • Download the complete Federal Travel Regulation
  • Joint Travel Regulations
  • Foreign Affairs Manual

PER DIEM LOOK-UP

1 choose a location.

Error, The Per Diem API is not responding. Please try again later.

No results could be found for the location you've entered.

Rates for Alaska, Hawaii, U.S. Territories and Possessions are set by the Department of Defense .

Rates for foreign countries are set by the State Department .

2 Choose a date

Rates are available between 10/1/2021 and 09/30/2024.

The End Date of your trip can not occur before the Start Date.

Traveler reimbursement is based on the location of the work activities and not the accommodations, unless lodging is not available at the work activity, then the agency may authorize the rate where lodging is obtained.

Unless otherwise specified, the per diem locality is defined as "all locations within, or entirely surrounded by, the corporate limits of the key city, including independent entities located within those boundaries."

Per diem localities with county definitions shall include "all locations within, or entirely surrounded by, the corporate limits of the key city as well as the boundaries of the listed counties, including independent entities located within the boundaries of the key city and the listed counties (unless otherwise listed separately)."

When a military installation or Government - related facility(whether or not specifically named) is located partially within more than one city or county boundary, the applicable per diem rate for the entire installation or facility is the higher of the rates which apply to the cities and / or counties, even though part(s) of such activities may be located outside the defined per diem locality.

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CITI TRAVEL with Booking.com

Introducing citi travel℠: your first stop to your next destination.

Earn ThankYou ® Points when you pay for part, or all, of your trip with your eligible Citi Card through the Citi Travel portal. Plus, you can redeem your points towards even more adventures through the Citi Travel portal. With customizable options and booking right from your Citi Mobile ® App for eligible cardholders, the way to go is now way easier.

Earn More ThankYou ® Points on Select Bookings Through the Citi Travel portal

10x the fun with citi premier ®.

Earn a total of 10x ThankYou ® Points on hotels and car rentals when you book on the Citi Travel portal. Offer expires June 30, 2024. 1

5X the Fun with Rewards+ ®

Earn a total of 5x ThankYou ® Points on hotels and car rentals when you book on the Citi Travel portal. Offer expires December 31, 2025. 2

More Points, More Fun with Double Cash ®

Earn a total of 5 ThankYou ® Points per $1 spent on hotels and car rentals when you book on the Citi Travel portal. Offers expires December 31, 2024. 3

Offer provides 3 additional points on top of the 1 point per dollar on purchases and 1 point per dollar for payments on purchases

Earn More Points with Custom Cash ®

Earn an unlimited additional 4 ThankYou ® Points per $1 spent on hotels and car rentals when you book on the Citi Travel portal. Offers expires June 30, 2025. 4

Additional Citi Travel Portal Benefits

The citi travel portal offers perks to make your travel booking experience easier and more convenient., access to over 1.4 million hotel and resort options, competitive prices when booking flights, hotels, cars and attractions, 24/7 customer service support for your booking needs.

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ThankYou ® Cards Make Every Day More Rewarding

It's easy to earn ThankYou ® Points with Citi credit cards. Find the one that helps you earn the most on your daily spending.

Citi Travel: Frequently Asked Questions

What is the citi travel portal.

Citi Travel is a travel booking portal that gives eligible Citi card members access to book flights, hotels, rental cars, and attractions at competitive prices, along with 24/7 customer support. Additionally, when you book through the Citi Travel portal using ThankYou ® rewards cards, you can earn ThankYou ® points on your travel spending which can then be redeemed to be used on your next journey.

How do I book through the Citi Travel portal?

To book through the Citi Travel portal:

  • Login into your Citi Mobile App or directly into the Citi Travel portal using your Citi Online User ID and password.
  • After that, search for the flights, hotels, car rentals or attractions you want to book and enter the necessary information (such as number of guests or passengers, travel dates, etc.)
  • Confirm your booking and choose whether you want to pay with card, points, or a combination of these purchase options.ns.

Can I use any Citi ® card to book through Citi Travel?

All Citi ThankYou ® Rewards Credit Cards

Citi Travel℠ is powered by Rocket Travel Inc., part of the Booking Holdings Inc. group of companies together with Booking.com.

1 Earn a total of 10 ThankYou ® Points per $1 spent on hotel, car rental and attractions excluding air travel when booked through the Citi Travel℠ portal on cititravel.com or by calling 1-833-737-1288 (TTY: 711). Offer is valid through 11:59 PM 06/30/2024. You earn 3 ThankYou ® Points per $1 spent on the Citi Travel portal bookings. You will earn an additional 7 bonus ThankYou ® Points per $1 spent on hotel, car rental and attractions excluding air travel when booked through the Citi Travel portal or by calling 1-833-737-1288 (TTY: 711) through 11:59 PM 06/30/2024. The booking must post to your account during the promotional period to qualify. This offer may overlap with other special offers in which you are currently enrolled. You must use your Citi Premier ® Card registered at the Citi Travel portal to earn the bonus points. For bookings made with a combination of points and your Citi Premier ® Card, only the portion paid with your card will earn points. Bonus points will take up to 3 billing cycles to post to your account. To qualify for this offer, this account must be open and current. Points will not be earned on canceled bookings. If your account is closed for any reason, including if you convert to another card product, you will no longer be eligible for this offer. Citi Travel is powered by Rocket Travel Inc., part of the Booking Holdings Inc. group of companies together with Booking.com.

2 Earn a total of 5 ThankYou ® Points per $1 spent on hotel, car rental and attractions excluding air travel when booked through the Citi Travel℠ portal on cititravel.com or by calling 1-833-737-1288 and saying "Travel". Offer is valid through 11:59 PM 12/31/2025. You earn 1 ThankYou ® Point per $1 spent on the Citi Travel portal bookings. You will earn an additional 4 bonus ThankYou ® Points per $1 spent on hotel, car rental and attractions excluding air travel when booked through the Citi Travel portal or by calling 1-833-737-1288 through 11:59 PM 12/31/2025. The booking must post to your account during the promotional period to qualify. This offer may overlap with other special offers in which you are currently enrolled. You must use your Citi Rewards+ ® Card registered at the Citi Travel portal to earn the bonus points . For bookings made with a combination of points and your Citi Rewards+ ® Card, only the portion paid with your card will earn points. Bonus points will take up to 3 billing cycles to post to your account. To qualify for this offer, this account must be open and current. Points will not be earned on canceled bookings. If your account is closed for any reason, including if you convert to another card product, you will no longer be eligible for this offer. Citi Travel is powered by Rocket Travel Inc., part of the Booking Holdings Inc. group of companies together with booking.com.

3 Earn a total of 5 ThankYou Points per $1 spent on hotel, car rental, and attractions excluding air travel when booked through the Citi Travel℠ portal on cititravel.com or by calling 1-833-737-1288 and saying "Travel". Offer is valid through 11:59 PM Eastern Time (ET) 12/31/2024. You earn 1 ThankYou Point per $1 spent on the Citi Travel portal bookings and an additional 1 ThankYou Point per $1 paid on Eligible Payments (as defined in the Citi ThankYou ® Rewards Terms and Conditions for Citi Double Cash ® Card Accounts) made to your Citi Double Cash card account. You will earn an additional 3 bonus ThankYou Points per $1 spent on hotel, car rental, and attractions excluding air travel when booked through the Citi Travel portal or by calling 1-833-737-1288 through 11:59 PM Eastern Time (ET) 12/31/2024. The booking must post to your account during the promotional period to qualify. This offer may overlap with other special offers in which you are currently enrolled. You must use your Citi Double Cash Card registered at the Citi Travel portal to earn the bonus points . For bookings made with a combination of points and your eligible Citi Double Cash card, only the portion paid with your card will earn the additional points. Bonus points may take one or two billing cycles to post to your account. To qualify for this offer, this account must be open and current. Points will not be earned on canceled bookings. If your account is closed for any reason, including if you convert to another card product, you will no longer be eligible for this offer. Citi Travel is powered by Rocket Travel Inc., part of the Booking Holdings Inc. group of companies together with booking.com.

4 Earn an additional 4 Thank You Points per $1 spent on hotel, car rental, and attractions excluding air travel through the Citi Travel℠ portal or by calling 1-833-737-1288 (TTY: 711). Offer is valid through 11:59 PM Eastern Time (ET) 6/30/2025. The booking must post to your account during the promotional period to qualify. This offer may overlap with other special offers in which you are currently enrolled. You must use your Citi Custom Cash ® Card registered at the Citi Travel portal to earn the bonus points . For bookings made with a combination of points and your eligible Citi card, only the portion paid with your card will earn the additional points. Bonus points may take one or two billing cycles to post to your account. To qualify for this offer, this account must be open and current. Points will not be earned on canceled bookings. If your account is closed for any reason, including if you convert to another card product, you will no longer be eligible for this offer. Citi Travel is powered by Rocket Travel Inc., part of the Booking Holdings Inc. group of companies together with booking.com.

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Por favor, tenga en cuenta que las comunicaciones verbales y escritas de Citi podrían estar únicamente en inglés, ya que, tal vez, no podamos proporcionar comunicaciones relacionadas con los servicios en todos los idiomas. Estas comunicaciones podrían incluir, entre otras, contratos, divulgaciones y estados de cuenta, cambios en los términos o en los cargos, así como cualquier documento de mantenimiento de su cuenta. Si necesita ayuda en un idioma distinto al inglés, por favor, comuníquese con nosotros, ya que tenemos servicios de idiomas que podrían serle útiles.

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IMAGES

  1. Citibank Government Travel Card Login, Payment & Card Benefits

    citibank government travel card help

  2. How to Apply for a Citibank Government Travel Card? 2023

    citibank government travel card help

  3. New travel card distribution to begin this month > National Guard

    citibank government travel card help

  4. Citi government travel card: Fill out & sign online

    citibank government travel card help

  5. Travel Card

    citibank government travel card help

  6. Citi Government Travel Card: everything you need to know

    citibank government travel card help

VIDEO

  1. 01.04.2024 Access to KKIA Travel Club Lounge by CitiBank Credit Card

  2. 4 American Express Cards for Max Value

COMMENTS

  1. Department of Defense Travel Card Benefits

    For more information regarding your new card, please read the Department of Defense Cardholder Guide. Department of Defense Travel Insurance. As a cardholder, you will receive global travel accident and lost luggage insurance so you feel safe and secure wherever you travel with a Citi ® Commercial Card. Travel Accident Insurance Guide

  2. Government Travel Charge Card

    Authorized by the DoDI 5154.31, Volume 4 [PDF, 10 pages], the Defense Travel Management Office (DTMO) manages the card program, providing guidance, policy, and training, and serves as a liaison to GSA, the travel card vendor, and DoD Component Program Managers on travel card related issues.DTMO is also responsible for developing, coordinating, and maintaining the Government Travel Charge Card ...

  3. Government Travel Charge Card

    Citi customer service provides 24/7 assistance to cardholders at 1-800-200-7056 and 1-757-852-9076 (toll-free). These numbers are designated for DoD customers only. Remember, your APC is your first point of contact for travel card-related questions or issues. Call Citi Customer Service, or log on to CitiManager, to quickly obtain balance and ...

  4. Support

    Login to TraX and click Travel Assistance to create a help ticket or check the status of an existing ticket. Call 1-888-HELP1GO ... Government Travel Charge Card Support Options. Citi Customer Service | Traveler Line | 1-800-200-7056 or 1-757-852-9076 (toll-free) Citi Client Services | Agency Program Coordinator Line | 1-866-670-6462;

  5. Citi Commercial Cards

    You are accessing this computer system in order to service the U.S. General Services Administration Federal Government commercial cards program. This system is "FOR OFFICIAL USE ONLY," and is subject to monitoring and recording to the extent permitted by law and/or regulation. Therefore, no expectation of privacy is to be assumed.

  6. Government Travel Charge Card > Defense Travel Management Office > FAQs

    Government Travel Charge Card. ... Some exclusions apply. Contact Citi Customer service at 1-800-200-7056 for full details, or to start the process of filing a claim. If you are outside of the U.S., call Citi collect at 757-852-9076. ... (the travel card icon in the upper left of the screen) option and then the Request Refund option on the ...

  7. Travel charge card

    The GSA SmartPay program provides charge cards to U.S. government agencies/departments, as well as tribal governments, through master contracts that are negotiated with major national banks. Additionally, to contact Travel Program call 888-472-5585 or email [email protected].

  8. PDF Citi Government Travel Card Cardholder Guide

    Citi Government Travel Card Program Official Government Travel has just become easier with the Citi® Government Travel Card. Since 1812, Citi has been serving customers with innovative banking and financial solutions. In the credit card industry, Citi has set the standard for the world. We have combined our vast experience in worldwide

  9. PDF Citibank® Government Travel

    The GTCC program is designed to meet the following objectives: Simplify the purchase of travel and travel-related services. Reduce paperwork and administrative costs associated with official Government travel. Streamline payment procedures and improve cash management practices.

  10. How to Apply Online for a GTCC

    Passcode Verification 2. Sign-on Details 3 Country and Language 4. Card Application Details You will be prompted in the next four steps to register for the CitiManager website and complete the card application. Step 1 of 4: - Please enter the Invitation Passcode and Inviter's Email Address provided by your organization.

  11. PDF Citibank Government Travel Card (Individually Billed Account) Setup Form

    Section IV - Cardholder Information. 4. Name of Cardholder: Full name of Cardholder - First, Middle Initial and Last. 5. Agency/Organization Name: Name of Agency. 6. 4th Line Embossing: Agency, Bureau or Operating Administration name (maximum 20 characters including spaces, i.e., GSA). This appears on the card under the location or department ...

  12. citi-travel-login

    1 Earn a total of 10 ThankYou ® Points per $1 spent on hotel, car rental and attractions excluding air travel when booked through the Citi Travel℠ portal on cititravel.com or by calling 1-833-737-1288 (TTY: 711). Offer is valid through 11:59 PM 06/30/2024. You earn 3 ThankYou ® Points per $1 spent on the Citi Travel portal bookings. You will earn an additional 7 bonus ThankYou ® Points ...

  13. PDF Cardholder Reference Edition

    The Government Travel Charge Card (GTCC) is mandated to be used by DoD personnel to pay for ... data to help imp rove and implement new travel programs , and exemption from lodging taxes in some states . ... Credit scores are only reviewed by Citibank and not provided to the cardholder or the APC. The default limits are $4,000 for credit ...

  14. PDF Government Travel Card Individual Liability Application

    IMPORTANT INFORMATION about opening a Citibank® Government Travel Card account: To help the United States Government fight terrorism and money laundering, Federal law requires Citi or my employer to obtain, verify, and record information that identifies each person that opens an account. What this means for me: when I open an account, Citi ...

  15. PDF Citi Government Travel Card Cardholder Guide

    Citi Government Travel Card Program Official Government Travel has just become easier with the Citi® Government Travel Card. Since 1812, Citi has been serving customers with innovative banking and financial solutions. In the credit card industry, Citi has set the standard for the world. We have combined our vast experience in worldwide

  16. GSA SmartPay ® 3 Government Card Benefits

    Association Guide to Benefits. In addition to the card benefits provided by Citi, Visa and Mastercard provide card benefits such as Car Rental Insurance and Travel and Emergency Assistance. For full details, please read the appropriate Guide to Benefits below. MasterCard Guide to Benefits. Visa Guide to Benefits.

  17. Government Travel Charge Card

    Program Management Training. Mandatory Travel Card Program Management Training for APCs [login required] is required for APCs when first appointed and again every three years to retain their completion certificate. Find it in TraX, DTMO's web portal.. CitiManager Training. Citi also offers instructor-led training and online training to support APCs [citibank.com] in the use of the travel card ...

  18. Citibank Commercial Cards

    Enter your user name and password to access your Citibank commercial card account.

  19. Government Travel Charge Card

    A Centrally Billed Account, or CBA, is a variation of the government travel charge card used for the Department's specific needs and may be the method of payment for expenses incident to official travel, to include local travel for travelers who do not possess an Individually Billed Account (IBA). There are two main types of CBAs: Transportation and Unit Accounts.