carnival cruise video interview questions

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EXCITED FOR AN ADVENTURE?

READY TO TAKE ON SOMETHING NEW?

If your answer is “YES,” then you are ready to get started with a Carnival career! Check out our process and FAQs below to know what to expect at every step.

• Use our online application tool and set the pace of your application.
• Review and acknowledge position requirements.
• Complete your personal profile, educational background and work experience.

- A cover letter and resume

- Certified copies of your professional qualifications and certificates

- Details of specific skills

• Allow us to share more detail through pre-recorded virtual introductions to our shore-side and shipboard teams.
• Participate in an online screening interview in your own time.
• Listening, comprehension, English language skills for the position will be assessed.
• Successful applicants will receive a provisional offer, subject to review of references and recommendations for employment.

Accepting a formal offer of employment, and all terms and conditions, will allow us to start the “manning” or “administration” process to get you ready as a seafarer. This is also known as “onboarding”. As these next steps typically take place locally in your country of residence, your application will be handled administratively by our fabulous recruiting teams!

Our local administration offices will contact you with guidance on the next steps. These include, but are not limited to:

• Pass a Seafarer Medical Fitness examination.
• Obtain the necessary travel documents and visas (including C1/D visas for non-American or Canadian applicants).
• Criminal background checks or Police Clearance.
• Personal preparation and consideration of notice period.
• Additional requirements may be imposed by certain countries, flag states or regulatory bodies, dependent on your nationality and country of residence.

• Your employment will only be confirmed once you pass all onboarding steps and accept a contract for your first shipboard assignment.
• Onboarding may take several days or even weeks, although we will always try to assign you to one of our vessels as soon as possible!
• Always wait for precise instructions before engaging in any professional or personal arrangements in anticipation of joining a ship.
• Depending on our operational needs, you may need to wait several weeks for assignment to become available.

#JOIN THE FUN

Our tagline, #CHOOSEFUN is a simple reminder that FUN is a choice that can be made every day – especially when it’s time for a vacation. Having FUN can feel effortless, but that doesn’t mean it happens on its own.

FLEET OF INNOVATIVE AND FUN SHIPS

SEE OUR 20+ SHIPS BOLT®: THE FASTEST — AND FIRST! — ROLLERCOASTER AT SEA.

+700 EXCITING DESINATIONS

SAILING IN NORTH AMERICA, AUSTRALIA, EUROPE AND MORE

OUR AMAZING TEAM MEMBERS

BRINGING OUR PRODUCT TO LIFE AND CREATING THE FUN EVERY DAY

20 Carnival Interview Questions and Answers

Prepare for the types of questions you are likely to be asked when interviewing for a position at Carnival.

Carnival Cruise Line offers travelers the opportunity to book cruise tours from a variety of different packages. In order to help travelers prepare for their interviews, Carnival has compiled a list of common questions that are specific to the company. These questions will help Carnival to get to know the applicant better and gauge their fit for the position.

Carnival Interview Process

The interview process at Carnival can vary depending on the position you are applying for. For some positions, like the Cruise Consultant, you may be contacted for a phone interview followed by a face-to-face interview. For other positions, like the Business Analyst, the interview process may be entirely online. Overall, the interview process is generally fast and easy, although some candidates have reported difficulty getting in touch with someone to schedule an interview.

• Are you comfortable working with a diverse group of people?
• Tell us about your experience in the hospitality industry.
• How would you deal with an upset client?
• Why do you want to work at Carnival Cruise Line?
• Do you have any sales or customer service skills that you could bring to the company?
• What aspect of this job interests you the most?
• Have you ever dealt with difficult customers before? If so, how did you handle it?
• Describe a time when you had to think on your feet.
• Where do you see yourself in five years?
• Tell me about a situation where you were able to provide leadership for others.
• Do you have any experience managing other employees?
• Give an example of a time you were in a position of authority and used your power positively.
• How has your past experience prepared you for this role?
• Which shift are you available to work?
• How quickly can you learn new information?
• Do you have experience taking photographs professionally?
• Would you describe yourself as a creative person?
• Can you tell me what you know about photography?
• How well do you handle stress?
• Tell us why you feel like you would be a good fit for this role.

1. Are you comfortable working with a diverse group of people?

The cruise line industry is known for its diverse clientele, and the interviewer may want to know if you have experience working with people from different backgrounds. Use your answer to highlight any skills or experiences that make you a good fit for this role.

Example: “I’ve worked in customer service for several years now, so I’m used to interacting with all kinds of people. In my last position, we had customers from all over the world, which made it important to be able to communicate effectively in multiple languages. I also took some online courses on cultural sensitivity, which helped me learn more about how to interact with others.”

2. Tell us about your experience in the hospitality industry.

This question is a great way to learn about your potential new employer’s expectations. It also allows you to showcase your experience and how it relates to the position.

Example: “I have worked in hospitality for five years, starting as a server at a local restaurant before moving up to management. I enjoy working with people and helping them have an enjoyable time. My previous manager told me that my ability to relate to guests was one of my best skills. She said that she knew I would be successful in this industry.”

3. How would you deal with an upset client?

Cruise lines often have to deal with unhappy customers, and the interviewer wants to know how you would handle such a situation. Use examples from your previous experience to show that you can remain calm under pressure and solve problems effectively.

Example: “I once had an upset customer who was disappointed because they couldn’t get their favorite meal on board. I listened carefully to what they were saying and then explained that we could offer them a free dessert for their inconvenience. They seemed happy with this solution and left the office.”

4. Why do you want to work at Carnival Cruise Line?

This question is a great way for an interviewer to learn more about your interest in the company and how you can contribute to its success. When answering this question, it’s important to highlight what attracted you to Carnival Cruise Line specifically. You may also want to mention any personal experiences with the brand that have influenced your decision to apply.

Example: “I’ve always been fascinated by cruise ships, so when I saw the opportunity to work at Carnival Cruise Line, I knew I had to apply. The brand has such a fun and exciting reputation, which makes me excited to be part of the team. I’m passionate about providing excellent customer service and would love to help make someone else’s vacation as enjoyable as possible.”

5. Do you have any sales or customer service skills that you could bring to the company?

This question is a great way for the interviewer to assess your soft skills and determine if you have any transferable skills that can help you succeed in this role. When answering, think about what sales or customer service experience you have and how it could benefit Carnival Cruise Line.

Example: “I’ve worked as a bartender for five years now, so I’m used to working with customers and making sure they’re happy. In fact, I find that my bartending skills make me an excellent communicator who knows how to solve problems quickly. I also know how to multitask and work under pressure, which are both important skills when working on a cruise ship.”

6. What aspect of this job interests you the most?

This question is a great way to show the interviewer that you have done your research on this company and its culture. When answering, it can be helpful to mention something specific about the job or company that caught your attention.

Example: “I am most interested in working with guests who are celebrating special occasions. I love being able to help people enjoy their vacation while also making sure they feel comfortable and happy. In my last position, I had the opportunity to work with a family who was celebrating their daughter’s wedding. It was so much fun to see them all having such a good time together.”

7. Have you ever dealt with difficult customers before? If so, how did you handle it?

This question is a great way to assess your customer service skills and how you handle conflict. When answering this question, it can be helpful to provide an example of a time when you had to deal with a difficult customer and the steps you took to resolve the situation.

Example: “I once worked at a restaurant where I was responsible for taking orders from customers. One night, there were many people in line waiting to order food, so I tried my best to take everyone’s order as quickly as possible. Unfortunately, one family became impatient and started complaining about having to wait too long. Instead of getting upset, I apologized and explained that I was doing my best to get through all the orders as fast as I could. The family understood and we got through their order without any further issues.”

8. Describe a time when you had to think on your feet.

This question is a great way to assess your problem-solving skills and ability to adapt to challenging situations. When answering this question, it can be helpful to describe a specific situation that you faced and how you overcame the challenge.

Example: “When I was working as an event planner for my previous employer, we had a client who wanted us to plan their wedding in two weeks. At first, I thought this would be impossible, but after talking with the bride and groom, they agreed to move up the date if we could make it happen. We worked around the clock to find a venue, hire staff and create a menu. In the end, we were able to pull off the event on time.”

9. Where do you see yourself in five years?

This question is a common one that employers ask to learn more about your career goals. When answering this question, it can be helpful to discuss how you hope to grow in your role and what steps you plan to take to achieve your professional goals.

Example: “In five years, I see myself as an experienced cruise tour guide with Carnival Cruise Line. I would love to have gained enough experience to become a team leader or supervisor on the ship. In order to reach this goal, I plan to continue working hard and learning from my coworkers. I also want to complete any training opportunities that are available.”

10. Tell me about a situation where you were able to provide leadership for others.

Cruise tours are often large groups of people, so employers want to know that you can be a leader and help others. When answering this question, it’s important to highlight your communication skills and how they helped you lead the group.

Example: “I was leading a tour for a cruise line when we were on our way to see some wildlife. We had just left the dock when I noticed one of my passengers wasn’t feeling well. I asked if anyone knew first aid or CPR, but no one did. So, I took charge and called for an ambulance. While we waited, I talked with the passenger and made sure everyone else felt safe. The paramedics arrived shortly after and took care of the passenger. It was a scary situation, but I’m glad I was able to provide leadership in that moment.”

11. Do you have any experience managing other employees?

This question is a great way to determine how you will manage your team members if hired. It’s important for employers to know that you have experience managing others and can help them make the right decision when hiring someone new.

Example: “I’ve had several management roles in my career, including one where I was responsible for overseeing five other employees. In this role, I learned how to delegate tasks effectively so everyone could work efficiently. I also learned how to give constructive feedback to my employees so they could improve their performance.”

12. Give an example of a time you were in a position of authority and used your power positively.

This question is a great way to assess your leadership skills and how you use them in the workplace. When answering this question, it can be helpful to think of an example that shows your ability to lead others while also showing your soft skills.

Example: “When I was working as a server at a restaurant, my manager asked me to train new servers on our menu and customer service standards. I accepted the role because I enjoy teaching others about hospitality and making sure they feel comfortable with their job. During training, I made sure to explain each task thoroughly so everyone understood what they needed to do. After training, I checked in with all the servers to make sure they felt confident before letting them work on their own.”

13. How has your past experience prepared you for this role?

This question is a great way for employers to learn more about your background and how it relates to the position you’re applying for. When answering this question, be sure to highlight any skills or experiences that are relevant to working on a cruise ship.

Example: “My past experience as an event planner has prepared me well for this role because I understand what it takes to plan large-scale events. In my last job, I was responsible for planning company retreats and conferences, which required me to coordinate transportation, entertainment and catering services. This experience has given me valuable insight into how to make guests’ experiences memorable.”

14. Which shift are you available to work?

This question is a way for the interviewer to assess your availability and flexibility. It’s important to be honest about which shifts you’re available to work, but also consider what would be best for the company. If there are no specific times that you can’t work, it’s okay to say so.

Example: “I’m available to work any shift as long as I get enough sleep. I’ve worked nights before, and I know how to manage my energy levels during the day. However, if working days is better for the company, I’d be happy to do that.”

15. How quickly can you learn new information?

The interviewer may ask this question to assess your ability to learn new information and adapt to change. Use examples from previous experiences where you had to quickly learn new processes or procedures, such as onboarding for a job or training for a certification.

Example: “In my last position, I was hired on as an assistant cruise director. During the onboarding process, I learned about all of the responsibilities that came with the role, including how to manage staff members and handle customer service issues. The onboarding process took place over two weeks, but I felt prepared when it ended.”

16. Do you have experience taking photographs professionally?

If you have experience taking photographs, the interviewer may ask you to share a few examples of your work. If you don’t have professional photography experience, you can talk about how you’ve taken photos in the past and what you learned from it.

Example: “I took photography classes in high school and college, but I never pursued it professionally. However, I still enjoy taking pictures on vacation with my family. Last year, we went on a cruise tour and I brought along my camera to take some fun shots. I ended up capturing some great moments that I could print out as souvenirs for our family.”

17. Would you describe yourself as a creative person?

This question is a great way to assess your problem-solving skills and ability to think outside the box. When answering this question, it can be helpful to describe a time when you used your creativity to solve a problem or achieve a goal.

Example: “I would definitely say that I am a creative person. In my last role as an event planner, I was tasked with organizing a large corporate party for 500 people. The client wanted a specific theme but didn’t want any of their products advertised at the event. After some brainstorming, I came up with the idea of having a ‘secret’ speakeasy where guests could order drinks from a secret menu. This allowed us to have fun with the theme while also avoiding product placement.”

18. Can you tell me what you know about photography?

This question is a way for the interviewer to assess your photography skills and determine if you have any experience with taking pictures on board cruise ships. If you do, share some of your past experiences and how they helped you develop your skills as a photographer.

Example: “I’ve been interested in photography since I was a teenager. My first camera was an old analog one that my dad gave me when I turned 16. I used it to take pictures of my friends at school events and family vacations. When I got accepted into college, I bought myself a digital camera and started taking photos of landscapes and wildlife. I even won a few awards for my work.”

19. How well do you handle stress?

Cruise tours can be stressful for employees, especially when they’re working with a large group of people. Employers ask this question to make sure you have the skills and experience needed to handle stress in a fast-paced environment. In your answer, share how you’ve handled stressful situations in the past. Explain that you are willing to work hard to meet deadlines and solve problems as they arise.

Example: “I understand that cruise tours can be very hectic. I’m prepared to take on any challenges that may come my way. During my last job, I had to deal with many stressed out customers who were upset about their experiences. I was able to diffuse the situation by listening to what they had to say and finding solutions to their problems. I think I would do well in this position because I am confident in my ability to handle stressful situations.”

20. Tell us why you feel like you would be a good fit for this role.

This question is a great way for employers to learn more about your personality and how you would fit into their company culture. When answering this question, it can be helpful to highlight any specific skills or experiences that make you a good candidate for the role.

Example: “I feel like I would be a great fit for this position because of my customer service experience. Throughout my career, I have worked in many different roles where I was responsible for interacting with customers and providing them with excellent service. This has helped me develop strong communication skills and learn how to solve problems quickly.”

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Carnival Cruise Line

Carnival Cruise Line, HireVue 2022 Impact Award Winner, incorporated OnDemand and Live interviews to hire at high volume across multiple locations and time zones in the midst of Covid-19 upheaval. Watch and learn how they increased recruiter and candidate flexibility, expanded their reach, offered a better candidate experience, and reduced costs—all while making their hiring faster and fairer.

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