air nz comprehensive travel insurance

Air New Zealand

Air New Zealand wants You, your family and loved ones to travel in safety, wherever You go. They have an experienced team available to help You, no matter what time of day, Policies are available to all ages. Dependants travel for free with parent or grandparent. They offer 24/7 emergency assistance no matter where you are in the world. Insurance administered by Cover-More Insurance Services Pty Ltd and issued by Zurich Australian Insurance Limited

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CoverDirect NZ Limited (INC 3526051) owns and operates this website.

Our comparison is a free service that makes it easy for users to compare multiple quotes, saving both time and money. Our comparison ranks quotes according to price and is limited to those insurers that have agreed to participate on the site. CoverDirect NZ Limited does not hold a financial services licence. The comparison does not take your personal circumstances into account; as such, all information provided should be considered general and should not be considered as advice or a recommendation. Whilst we take all reasonable care when preparing this information, we do not warrant its accuracy. Pricing information is supplied by the insurance providers and ALL policy details should be verified with the before you purchase. This site links users to the website of the insurance provider to verify quotes and access the relevant PDS to understand what is, and is not, covered by a policy prior to purchase. We do not issue insurance. Users purchase directly from the travel insurance provider.

Travel insurance with Covid-19 cover

Buy a travel insurance policy that can cover you for Covid-19. With medical expenses and including on-trip additional expenses cover, you can travel with peace of mind.

All international single trip travel insurance policies receive the additional benefits listed below relating to specified Covid-19 related events.

There are further exclusive benefits when travelling to New Zealand.

It is important to note that Covid-19 cover in the policy does not apply in the event that any government calls for border closures or travel restrictions.

Cancelling your trip if you have Covid-19
Emergency medical expenses
Repatriation to help you get back home
Your travelling companion(s) or people you live with being diagnosed with Covid-19

When travelling to New Zealand:

Additional expenses if you are ordered to self-isolate in your holiday accommodation if you have Covid-19
The people you're staying with on holiday being diagnosed with Covid-19

Find out more below and when you're ready, get your quote today.

When you book your flights online, you can also add our one-step travel insurance on the Extras page.

If you change your mind about your holiday, you can also request a refund or credit of your travel insurance policies.

On this page

What's covered

What's not covered.

Note: This is a summary of key benefits. Read the relevant policy wording for full benefits, exclusions and terms and conditions.

Eligibility

Policyholder must be an Australian citizen or resident.

Travel must originate in Australia.

Before you travel, you'll need to know:

check that the Australian Government ( smartraveller.gov.au ) say it's safe to travel to your destination. It's important you check your destination is safe to visit regularly as advice can change. The cover for trips to New Zealand does not depend on the advice at smartraveller.gov.au
check your destination's local government advice, safety guidelines and entry requirements.

Note: If the travel advice changes while you're on holiday, you will be covered if your destination was listed as safe when you commenced travel.

Please contact Cover-More Travel Insurance on 1300 728 016 or email [email protected] for any Covid-19 travel insurance queries.

Covid-19 Frequently Asked Questions

What countries does my travel insurance provide cover for.

Covid-19 cover is available to Australian residents and citizens travelling to New Zealand and to Norfolk Island. Cover to any other destination is only activated (i.e. cover is included) when the Australian Government - DFAT advice or updated on smartraveller.gov.au is downgraded from 'Do Not Travel' to "Exercise a high degree of caution".

If I fall ill with Covid-19, and require medical treatment overseas, are Medical expenses covered?

Yes. If you fall ill with Covid-19 during your trip, there is provision to claim medical and additional expenses, including the cost of extended quarantine if instructed by a Doctor or Government Health Agency. The policy also covers your travel companion listed on the Certificate of Insurance. (Note: Cover provided is subject to medical certification of a positive test result, and relevant medical and additional cost receipts are required to make a claim.)

If I fall ill overseas with Covid-19 and need to be repatriated home, am I covered?

Yes, there is provision to claim repatriation costs under the policy when travelling in New Zealand and other countries deemed safe-to-travel to, by the Australian Government. Medical confirmation of this will be necessary from our assistance company

If I am diagnosed with Covid-19 and can't go on my trip, can I claim my cancellation costs?

Yes. There is provision to claim the non-refundable, prepaid costs under the cancellation section of your policy. If you bought the policy after showing symptoms or seeing a doctor, there is no cover.

Note: Your policy must have been purchased at least 21 days before your departure date.

I've decided I need to self-isolate due to possible contact with Covid-19 (not close contact) and no longer wish to travel. Can I claim for a trip refund under my policy?

There are no government restrictions in place to travel to my destination, but i'm required to quarantine on return from my trip. i no longer wish to travel and want to cancel my holiday. am i covered.

No. If your trip is impacted by government mandated quarantine restrictions, no cover is provided.

While on my trip, I'm denied entry to a country due to government restrictions imposed in the arriving county on travellers from countries I have visited en route or from which I have departed. Am I covered for the costs to change my trip?

No. If your trip is impacted by any government restrictions, government-issued bans, border closures and mandatory requirements, no cover is provided.

I am an essential Health Care worker and my leave is cancelled due to Covid-19. I need to cancel my trip. Am I covered?

Yes, there is provision to claim for cancellation costs.

My flight has been cancelled or re-scheduled due to Covid-19. Can I claim for a refund?

No. However, you may be eligible for a credit or refund from your airline or travel provider.

You are eligible for a 100% premium refund provided that you have not made a claim against the policy.

How do I make a claim?

It's quick and easy to lodge a claim with Cover-More's online claims centre . All you need to get started is your policy number.

Limits, sub-limits, conditions and exclusions apply. Insurance administered by Cover-More Insurance Services Pty Ltd (ABN 95 003 114 145, AFSL 241713) and issued by Zurich Australian Insurance Limited (ABN 13 000 296 640, AFSL 232507). Any advice is general advice only. Please consider your financial situation, needs and objectives and read the Combined FSG/PDS before deciding to buy this insurance.

Air New Zealand Travel Insurance NZ

Air New Zealand was founded in 1940 as New Zealand’s flag carrier airline. Originally named Tasman Empire Airways Limited, Air New Zealand has since diversified into insurance. Unlike other subsidiaries, though, Air New Zealand insurance is partnered with Cover-More in its insurance dealings. It only makes sense for an airline to have a travel insurance branch, and Air New Zealand naturally delivers on this front. Travel insurance is great for ensuring you can rest easy when you travel. Still unsure which travel insurance company is right for you? Compare them now using glimp! It’s our job to help you find the best, cheapest deal every time.

Why Get Travel Insurance With Air New Zealand?

Air New Zealand is a unique insurance provider that offers a few perks along the way - especially if you’re a frequent flyer that earns Air New Zealand Airpoints dollars. In fact, you can pay for your insurance cover using Airpoints dollars if you so desire - meaning you save money at every possible opportunity. Travel Insurance with Air New Zealand also means you get the benefit of Cover-More’s affordable excesses. Get in touch with Air New Zealand now to get a quote or book insurance for your trip, and if you’re still not sure which provider’s right for you, you can compare the best side by side now using glimp.

Is It Worth It to Get Travel Insurance?

When the date of your departure rolls around and you’ve booked your flights, said your goodbyes, arranged accommodation and started browsing travel magazines for places you want to go, it’s easy to forget about making insurance arrangements in case something goes wrong! We’ve all been there - but it is important to get all your affairs in order before you leave - and that includes travel insurance! Still not sure what the best travel insurance option is for you? Try glimp for comparing New Zealand insurance providers now.

What Can I Claim?

With Air New Zealand travel insurance, you can claim for all manner of things - from stolen luggage to cancelled or delayed flights to injury or illness while overseas, the possibilities are endless. That’s why it’s always good to have insurance cover.

Types of Air NZ Travel Insurance Policy

Single trip insurance.

Single trip means that you can head overseas for a one-off excursion and not have to worry about paying through the nose for more insurance cover than you need. This is great for people who travel seldomly or inconsistently, as you can just sign up and go. Are you still unsure about which travel insurance company is right for you, if any? It’s our job to help you figure out what the best deal is for you - compare providers now with glimp.

Multi-Trip Insurance

Here’s where the real jet setters and globe trotters can really hit their stride, with insurance designed for multiple trips overseas and all inclusive cover while you’re at it. If you travel a lot, you’re going to come across some difficulties at some point - that’s what makes Air New Zealand Multi-Trip insurance so great. Gone are the days of losing money on cancelled flights or losing your passport with no way to get it back - now you can rest easy knowing all your important things are insured.

Domestic Insurance

There are lots of different insurance providers out there that focus on the overseas travelling aspect of travel insurance, often ignoring the real and very common possibility of something going wrong while travelling domestically. Air New Zealand Travel Insurance has your back, providing you with great options for domestic travel cover in case anything goes wrong while you're still travelling within your own borders. Unsure about who provides the best domestic travel insurance? Compare providers now with glimp and find out, or head over to this providers website to get your quote for domestic travel insurance.

Air New Zealand Travel Insurance FAQs

What does air new zealand travel insurance cover.

Air New Zealand Insurance covers the following occurrences, as per their website:

Cancellation: simply changing your mind prior to your trip may not be sufficient for a successful claim.
Pre-existing conditions: if medical conditions aren’t disclosed or covered by the policy at time of purchase, exclusions may apply to coverage related to those conditions.
Theft or loss of belongings while left unattended: travellers must take care of their belongings as they would as home.
Incidents occurring as a result of reckless behaviour: claims arising from excessive drinking or taking recreational drugs will likely be rejected.
Winter and adventure sports: claims resulting from participation in high risk sports will be void unless covered by the policy.

Terrorism and extreme weather events: travelling to specific regions against the advice of the government or your insurer may result in unsuccessful claims because the events are no longer unforeseeable circumstances.

Can I Use Airpoints Dollars For Air New Zealand Insurance Cover?

Yes - Airpoints dollars can cover a number of things, including travel insurance.

Air New Zealand Travel Money Back Guarantee

Yes - If you're not sure about your policy, you can cancel within 15 working days and get a full refund.

Does Cover-More Provide Air New Zealand Travel Insurance?

Yes - Air New Zealand contracts through Cover-More for its travel insurance.

Compare Air New Zealand Travel Insurance Policies Now

Compare air new zealand travel insurance rates now to find the best deal for your next trip..

Filomena had amazing customer service! She was very polite and respectful. She also was great at listening to my needs and offering solutions with options that had great savings. I would give her 10 stars if that was an option. If I decide to go ahead I would choose to go have her help me again. I have not had the best experience in the past with customer service reps so I would like to thank her for making this experience a good one. Kind Regards, Selena

Was an amazing ecperience to finally take a leap for change with the best offer. Excellent customer service provided and the most amazing help in detail and understanding. Very grateful for the persistence and patience. Thank you kindly

Philomena was efficient, patient and helpful. She had good data at hand to provide me with comparisons between what was offered and my current costs. She did a good job

Thanks for the call and check in. You recommended I stay with my current provider as the rates were top notch. I'll touch base again in the next 12-18 months, you made it super easy. Great friendly and confident salesperson.

Very clear and concise information. Great price comparison for saving money on our monthly bills! Thanks Issac and Glimp! I can't wait to pass these savings on to my hard working family Adding onto my review as I think this is totally unacceptable to have people call you about switching companies and you agree to change and go through the process with Glimp and then get phone calls from supposed companies BEFORE you even get the email offer from supposed companies.

Travel extras

Extras for your flight, book your whole trip.

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Comprehensive travel insurance

Whether it’s a delayed flight or a week of bad weather, overseas holidays rarely go exactly to plan. However, sometimes these travel mishaps become far more serious and far more expensive.

Emergency medical care, natural disasters and even air evacuation are all unpredictable possibilities that can devastate travellers who aren’t protected with comprehensive travel insurance.

What is comprehensive travel insurance?

There’s a lot that can go wrong when travelling, which is why it’s a good idea to get a travel insurance policy that can help foot the bill for unexpected costs.

Comprehensive travel insurance is a great way to protect yourself from unforeseen events overseas. It can provide cover for almost all the things that can go wrong overseas, from stolen luggage to medical emergencies.

We’ve outlined below some of the ways a comprehensive plan differs from a basic policy.

Comprehensive travel insurance vs basic travel insurance

Basic travel insurance policies are often cheaper than comprehensive policies, but may only cover you in a couple of ways. For example, a basic insurance policy might provide some medical cover and personal liability insurance, but may not cover you for things like lost luggage or cancellation fees. The risk of buying a basic policy is that you pay for limited cover, so you may find that you’re not insured if something happens outside of your policy benefits. The extra cost of buying a quality comprehensive policy might prove to be worth it when something more serious happens and you need to make a claim.

Our International Comprehensive policy

Our policy offers outstanding benefits - along with access to our worldwide Emergency Assistance team, who are available 24 hours a day, seven days a week. Our International Comprehensive travel insurance includes cover for:

Unlimited medical and evacuation expenses that arise due to unexpected events while on your journey
Cancellation fees and lost deposits – increase your cover depending on the cost of your journey
Damaged or lost baggage
Personal items if they are stolen or damaged
Rental car excess should you have an accident
Emergency dental treatment
Funeral costs

What we don't cover

Comprehensive travel insurance doesn’t cover you for anything and everything under the sun. Just like basic policies, there are exclusions to keep in mind. For example our policies don't cover you:

If you’re under the influence of alcohol or drugs
If you’re breaking the law of your destination
If you’re hitchhiking
If your belongings are lost, stolen or damaged whilst left unattended
For pre-existing medical conditions that you didn’t declare when buying your policy

Air New Zealand Travel Insurance

Our verdict: air new zealand has good perks if you’re travelling to new zealand, but some of these disappear if you’re heading to a different destination..

In this guide

Summary of Air New Zealand International Comprehensive policy

How does air new zealand travel insurance cover covid-19, what policies does air new zealand offer, here's a breakdown of air new zealand travel insurance features, standard features, optional add-ons, how to make an air new zealand travel insurance claim, here's the bottom line about air new zealand travel insurance, frequently asked questions, request travel insurance quotes and compare policies.

Destinations

Air New Zealand offers optional cover for snow sports, but includes it as standard if you’re travelling to New Zealand.
A range of higher-risk activities are included as standard, including rock-climbing, bungee jumping and sky-diving.
Some perks cost extra, or aren’t available at all, if you’re not travelling to New Zealand.
There’s no specific cover for cruises, so if you’re heading to the high seas, you might want to look elsewhere.

Compare other options

Table updated September 2023

Air New Zealand offers some cover for expenses related to COVID-19, but these vary depending on whether you’re travelling to New Zealand or not. Here’s what you can expect:

Cancellation costs if you or your travelling companion get COVID-19 and can’t travel.
Cancellation costs if a non-travelling relative or business partner gets COVID-19, and you need to amend or cancel your trip.
Amendment or cancellation costs if you’re an essential healthcare worker and your leave is revoked due to COVID-19.
New Zealand travel only: Accommodation expenses of $150 per night if the person you were planning on staying with gets COVID-19 or they are placed into quarantine.
New Zealand travel only: Cancellation or accommodation costs if your pre-paid accommodation is shut down for cleaning.
New Zealand travel only: Cancellation costs for your prepaid holiday activities if they’re closed due to COVID-19.

There are some scenarios that are not covered by Air New Zealand including claims related to government-issued travel bans or border closures.

Air New Zealand offers four insurance policies to travellers. International Single Trip, International Annual Multi-Trip, Domestic, and Domestic Cancellation.

International Single Trip

International Annual Multi-Trip

Domestic Cancellation

The insurer of this product is Zurich Australian Insurance Limited. It comes with a cooling-off period of 21 days and choice of $200 standard excess for international plans.

These are some of the main insured events that Air New Zealand will cover. These benefits apply across all international policies.

Overseas medical treatment
Lost, damaged or stolen property
Trip cancellation or amendment
Additional accommodation and transport
Theft of money
Rental car insurance excess
Emergency dental costs
Kidnap and hijack
Personal liability
Accidental death

Air New Zealand also offers the option of adding snow cover onto your policy. However, this is included as standard if you are travelling to New Zealand..

Snow Sports Cover. Cover for replacement ski equipment hire, ski lift passes and ski run closure.

Unfortunately, travel insurance doesn’t cover everything. Generally, Air New Zealand will not pay your claim if it relates to:

Unlawful, wreckless or unreasonably unsafe behaviour by you
Behaviour while you were drunk or under the influence of drugs
Expenses related to a pre-existing medical condition
An act of war, invasion or revolution
Insolvency of a travel agent , tour operator or accommodation provider
Government-ordered border closures or travel restrictions
You travelling against medical advice
Childbirth or pregnancy complications after the start of the 24th week of gestation or if you have had previous pregnancy complications
A multiple pregnancy or one where the conception was medically assisted
An elective medical or dental treatment , cosmetic procedure or body modification (including tattoos or piercing)
Self-inflicted injury or illness, suicide or attempted suicide

Make sure you review the Air New Zealand PDS for a detailed breakdown of what won't be covered, found under its list of general exclusions .

You can claim online via CoverMore’s online claims centre. You’ll need your policy number to get started.

Alternatively, you can download a claim form from Air New Zealand and post it, along with all relevant evidence, to the following address:

Air New Zealand Travel Claims c/o Cover-More Insurance Services Private Bag 913, North Sydney NSW 2059 Australia

If you’re travelling to New Zealand, Air New Zealand travel insurance not only offers cover for snow sports as standard, but it also covers a wide range of activities that thrill-seekers often take part in when travelling to Aotearoa.

Skydiving, bungee jumping and white water rafting are all covered as standard, while some other travel insurance policies may require an additional add-on.

However, there are major restrictions too, including no cover for pre-existing medical conditions and extremely limited cover for expenses related to COVID-19, if you’re travelling anywhere other than Australia or New Zealand.

If you're still not sure about Air New Zealand, you can compare other travel insurance companies here .

How long will it take for a claim to be settled?

Once you’ve submitted your claim, Air New Zealand will get in touch within 10 working days with a response. The final claim time will depend on your specific situation.

Are medical expenses related to COVID-19 covered?

Yes. If you fall ill with COVID-19 during your trip, you’ll be covered for medical expenses as long as you meet the other requirements (such as not travelling while knowingly having COVID-19).

Do I have to be flying with Air New Zealand to get Air New Zealand travel insurance?

No, you do not have to have a flight booked with Air New Zealand to take out a travel insurance policy.

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Nicola Middlemiss

Nicola Middlemiss is a contributing writer at Finder, with a special interest in personal finance and insurance. Formerly a business and finance journalist, Nicola has written thousands of articles helping Australians better understand insurance and grow their personal wealth. She has contributed to a wide range of publications, including Domain, the Educator, Financy, Fundraising and Philanthropy, Insurance Business, MoneyMag, Mortgage Professional, Yahoo Finance, Your Investment Property, and Wealth Professional. Nicola has a Tier 1 General Insurance (General Advice) certification and a Bachelor's degree from the University of Leeds. See full bio

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Does the insurance cover if the passenger is 83 yrs?

Thanks for getting in touch.

It looks like Air New Zealand doesn’t offer quotes online for people 83 years old.

Please head to our our seniors travel insurance page to find our about brands in our panel that offer this cover.

All the best, Richard

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What Does Air New Zealand Travel Insurance Cover

Air New Zealand travel insurance offers policyholders cover in a variety of circumstances and is designed to provide financial protection should anything go wrong on their holiday. It offers a range of options from a basic plan to a comprehensive policy that covers a variety of risks. Depending on the policy, the insurance covers everything from medical expenses to lost luggage and international emergency assistance.

Air New Zealand travel insurance is underwritten by D

Cancellation & Curtailment

Air New Zealand’s travel insurance policies cover cancellation or curtailment costs if an individual has to cancel or cut short their trip due to illness, injury, jury service or bereavement. Cancellation or curtailment related to other events such as industrial action and natural disasters may be covered depending on the type of policy taken out.

Personal Accident & Medical Expenses

Air New Zealand’s travel insurance plans provide cover for up to $2 million for medical and repatriation expenses in the event of an accident or illness while away. This includes cover for expenses related to medical treatment from a doctor or hospital, transport to return home, and repatriation of a body in the event of death.

Personal Possessions & Luggage

Air New Zealand’s travel insurance plans cover personal possessions, including gadgets such as cameras and mobile phones, and lost, stolen, or damaged luggage. Some policies even provide worldwide cover for items lost, stolen, or damaged during the trip, subject to certain conditions such as a maximum item limit and/or a maximum claim limit.

Travel Delay & Hijacking

Air New Zealand’s travel insurance plans provide cover for travel delays due to circumstances beyond the traveller’s control, such as bad weather, industrial action, or mechanical faults. They also provide cover for other unexpected events such as hijacking, which can prove invaluable in the event of unforeseen disruption to the trip.

Legal Expenses & Assistance

Air New Zealand’s travel insurance plans provide cover for legal expenses and assistance in the event of an accident or dispute abroad. This includes up to $20,000 to cover the cost of legal advice, court costs, translations, and/or compensation. Some policies even provide access to a 24/7 emergency assistance helpline in the event of an emergency.

Endorsement from Experts

Air New Zealand travel cover has been endorsed by a number of prominent travel and insurance experts. According to one industry analyst “Air New Zealand offers great value for money when it comes to travel insurance, offering competitively priced cover with comprehensive protection.Plus, with the 24/7 emergency phone line, you can be sure you’ll have help when you need it most.”

The rave reviews from experts are backed up by the company’s own customer satisfaction ratings. Surveys consistently put Air New Zealand at the top of the table for travel insurance customer satisfaction, with customers rating them highly in areas such as customer service, value for money, and ease of navigation.

Pros & Cons of Air New Zealand Travel Insurance

As with any insurance product, there are pros and cons associated with Air New Zealand’s travel cover. Let’s take a look at some of the key benefits and drawbacks:

Competitively priced
Various policies available to suit different needs
Highly rated customer service
24/7 emergency helpline
Not all risks covered in basic plans
No cover for cruises
Claims process can be lengthy
Higher premiums for higher risk activities

Comparing Air New Zealand Travel Insurance Policies

Air New Zealand offers a range of policies to suit different travellers, from basic cover to comprehensive plans. To help you make an informed decision, here is a comparison of the key features of the different policies:

How to Claim on Air New Zealand Travel Insurance

Making a claim on Air New Zealand’s travel insurance is a relatively straightforward process. Before making a claim, customers should ensure they have the correct documents to support their claim, such as medical certificates, receipts, and original police reports.

Customers can then lodge their claim by filling out the appropriate form, found on the company’s website. Claims forms are typically processed within 72 hours, provided all the necessary documents have been included.

Tips for Travel Insurance

For those who are considering taking out a travel insurance policy with Air New Zealand, here are some handy tips to help get the most out of the policy:

Read the policy documents carefully to understand all the exclusions and restrictions
Be sure to compare policies to find the one that best suits your needs
Ensure that all the information provided is accurate and up-to-date
Make sure that you are familiar with the company’s claims process
Check that you have adequate cover for the activities you will be undertaking on your holiday

Air New Zealand travel insurance is designed to provide peace of mind for travellers, offering a range of customizable policies to suit all types of travel. By understanding the various benefits and drawbacks associated with the product, and taking the time to compare different plans, you can find the best policy to cover you for your next holiday.

Valarie Bristol

Valarie B. Bristol is a passionate writer and researcher from New Zealand. She is committed to sharing her knowledge and love of New Zealand with the world. In her free time, Valarie enjoys exploring the countryside and taking pictures of the beautiful landscapes that make up the country. She also loves spending time with her family and friends, cooking, and reading.