Log into your Miles & More account

Please enter your Travel ID (email address) or servicecard number.

Your service card number consists of 15 characters and can be found on your Miles & More card or your service card in the Miles & More app. You created your User ID (4-16 characters) when you registered.

Please enter your password.

Your password contains at least eight characters. Your PIN consists of the numbers 0-9.

Forgot your PIN?

Confirm your personal data

  • E-mail address
  • Date of birth
  • Telephone number

I accept the  Miles & More terms and conditions of participation  and the  Travel ID terms and conditions of use . The  Miles & More Privacy Policy  and the  Travel ID Privacy Policy  apply.

  • Go to navigation
  • Go to main content
  • Go to search
  • Go to footer

Main content

switch to travel id lufthansa

Travel ID – one login, lots of options

Traveling can be really easy—with your single Travel ID . Now you can log into all Lufthansa Group channels and with Miles & More using just one email address .

The only ID you need now

From booking to check-in and beyond—make the most of the many benefits and an all-round convenient travel experience. Register now for the first time, or complete your existing Miles & More profile with your single Travel ID. You can look forward to the following benefits:

New login without Miles & More profile

Your new travel id.

With Travel ID you can make the most of lots of benefits and useful services. For example, you’ll receive personalized offers on all Lufthansa Group Airlines booking platforms, or you can keep an eye on your personal details and current updates to your bookings at all times.

What’s more, if you’d like to take advantage of additional, exclusive offers then sign up for Miles & More while you’re registering for Travel ID. This will make your trips smoother and more convenient and at the same time with Miles & More you can also earn valuable air miles.

Travel ID benefits at a glance

One single login.

Your personal Travel ID offers you the option of logging into all Lufthansa Group Airlines and your Miles & More profile.

Personal Details

Store your personal details in your Travel ID - that way you won’t have to enter them again when you make bookings in future.

Individual offers

Tell us about your flight preferences, receive personalized offers and information, and always have an overview of all the self-services available on your flights.

Saved means of payment

Save your preferred payment methods for all Lufthansa Group Airlines and save valuable time when booking your trips.

All flights at a glance

Always have an overview of your upcoming flights. In addition you can view your complete flight history over the last 10 years.

Important travel documents

Simply upload the relevant travel documents and save them for your next trips.

Additional benefits with Miles & More

✓ Earn award and status miles with 40 airline partners

✓ Become a frequent flyer and enjoy privileges

✓ Earn award miles that can be used for hotel and car rental bookings with lots of suppliers

✓ Redeem miles on flight awards or other travel awards   

switch to travel id lufthansa

Switch with existing Miles & More profile

Your travel id as a miles & more member.

With your Travel ID you can now log in to Miles & More simply using an email address of your choice and a password, as well as with your usual login of service card number and user name. This is both your single login to Lufthansa and to all the other airlines in the Lufthansa Group. With Travel ID you can also make the most of all Miles & More benefits for a smoother and more convenient travel experience.

It’s easy to switch to Travel ID:

  • Log in to your Miles & More account as usual.
  • You will automatically be asked to add Travel ID to your Miles & More account.
  • Set up your preferred email address and password

Once you’ve switched, you can conveniently use all the benefits of Travel ID in the Lufthansa Group channels and Miles & More.

If you can log in already using your email address and password, this means you already have a Travel ID—and you don’t need to switch your profile.

Do you have further questions about Travel ID?

How can I change the email address I use to log in? How can I add a flight to “My bookings” in my Travel ID account? And why are the flights I’ve already booked not showing in “My bookings”? We’re happy to help—we’ve listed these and lots of other common questions for you in our FAQs.

​ To the FAQs

  • To Frequently Asked Questions and Answers
  • To the terms and conditions
  • To the data protection information

Good to know

Lufthansa group.

The Lufthansa Group airlines and Miles & More GmbH are part of the Lufthansa Group.

Lufthansa Group airlines

If you have given your consent to digital communication, you will also receive advertising content from the following Lufthansa Group companies:

Austrian Airlines AG, Brussels Airlines SA/NV, Deutsche Lufthansa AG, Eurowings GmbH, EW Discover GmbH, and Swiss International Airlines AG.

Partner companies

If you have given your consent to digital communication, you will also receive advertising content from the following Brussels Airlines partner companies:

AIG Insurance, Booking.com, Cartrawler and GetYourGuide.

  • Go to navigation
  • Go to main content
  • Go to search
  • Go to footer

Main content

switch to travel id lufthansa

Travel ID – one login, many options

Travel ID gives you access to services from SWISS and all airlines of the Lufthansa Group in just one account – even Miles & More on request.

  • Your access to all services
  • Frequently asked questions

What is Travel ID?

From booking to check-in and beyond – Travel ID makes your travels even easier. It’s your login for all our digital services. It lets you access your data quickly and easily, and you benefit from relevant information and personalised services at all times. And that applies to all airlines of the Lufthansa Group.

Fast & secure

Book and check in in no time: you can do so by storing your personal data, payment information and important travel documents in your profile. They are stored there securely and are available at any time.

Exclusive promotions

Enjoy special offers and promotions with your Travel ID as well as personalised information – whenever you need it.

Activate Miles & More for your Travel ID and earn miles right away on flights, travel and shopping. Redeem your miles for fantastic awards, special experiences or your next trip.

Your access to all our services

Always fully informed: stay logged in and you get the right information exactly when and where you need it.

The website

Once you’re logged in to our website you have access to all your bookings and get helpful information about your trip in the Travel Cockpit. Store personal data, preferences and payment information in your profile along with your travel documents. Use it to book and check in even faster.

 You have a summary of all your trips over the past 10 years in Travel Insights.

switch to travel id lufthansa

Chat Assistant

Swiss chat assistant.

We will help you if you have specific issues: once you have logged in with your Travel ID, all your information is stored for our Chat Assistant, Nelly. If your flight is cancelled, we will look for alternative travel options for you and enable you to rebook or get a refund. We will also answer general questions about your trip.

switch to travel id lufthansa

Use the SWISS app more effectively when you log in with your Travel ID: your personal travel assistant will inform you automatically and in real time about all the important topics relating to your current flight – even offline. Check in conveniently and get your boarding pass. You also enjoy other benefits such as an overview of our on-board services and more.

switch to travel id lufthansa

SWISS Connect

Internet on board.

Log in with your Travel ID via wi-fi and you automatically receive the latest information about your trip. SWISS Connect is one of the first European airlines that gives you unlimited access to complimentary messaging via messenger services such as WhatsApp on long-haul flights. You can also browse the internet inexpensively on board.

Young man holding a smartphone. He is using the internet on board to listen to music online.

Miles & More

You can also earn miles with your Travel ID on request. To do so activate Miles & More right away when you register or later in your account. With Miles & More you earn miles and points with 40 airline partners. You also earn award miles on hotel and car rental bookings, online shopping and in your everyday life. You can redeem your miles for fantastic awards, unique experiences or your next trip to your dream destination. If you fly often, you can look forward to achieving a frequent flyer status and enjoying even more comfort on your travels.

switch to travel id lufthansa

Frequently asked questions about Travel ID and Miles & More

How do I change the e-mail address I use to log in? How do I add a flight to “My bookings” in my Travel ID account? What will change for me as a Miles & More customer? We will be happy to assist you further. We have put together answers to these and many other questions for you in our FAQs.

Useful information

Lufthansa group.

Lufthansa Group airlines and Miles & More GmbH are part of the Lufthansa Group.

Lufthansa Group airlines

If you have given your consent to receive digital communications, you will also receive advertising content from the following companies of the Lufthansa Group:

Deutsche Lufthansa AG, Austrian Airlines AG, SWISS, Brussels Airlines SA/NV, Eurowings GmbH and EW Discover GmbH.

Partner companies

If you have given your consent to receive digital communications, you will also receive advertising content from the following partner companies of SWISS:

CarTrawler, Hotels.com, Naka Mobile, SBB, Starticket, SWISS Holidays, Swisscard, SWISS Shop, myclimate, CHECK-IN all-ways, AXA Partners and AirPortr.

switch to travel id lufthansa

Overview for planning your trip

Practical tips and services to prepare for your journey and ensure a smooth trip from booking until your arrival at your destination.

switch to travel id lufthansa

Digital services

Use our digital services to deal with all the essential things for your forthcoming trip from home.

switch to travel id lufthansa

Check in conveniently, get your boarding pass and view on-board services. All that and more in the app.

switch to travel id lufthansa

Register now and get your SWISS Saveurs voucher

Register now for Travel ID, add a booking and you will receive a SWISS Saveurs voucher worth CHF 5.00. This offer is valid for flights from 1 August 2024.

Networked all around - with Lufthansa FlyNet® and Travel ID

switch to travel id lufthansa

Whether you prefer to polish your presentation during your flight, relax while listening to a podcast or simply want to check your connecting flights: with Lufthansa FlyNet®, travelers can surf in a relaxed manner on board. Use the FlyNet® portal to register for your personal Travel ID directly on board - automatic e-mail authentication included. For the Lufthansa Group and all your travelers, this is another important step towards an all-round connected, digital travel experience on board.

How it works:

Since June 1, 2023, travelers on continental flights receive 30 free minutes on the in-flight WLAN FlyNet®. Simply log in with your personal Travel ID - and you will have access to the latest travel information and updates on connecting flights. Travelers also enjoy many self-service options in the Customer Cockpit and numerous entertainment options such as eJournals and podcasts.

For more information about Flynet and to download the FlyNet app,  click here:  ​ www.lufthansa.com/de/de/flynet

Published 16.06.2023

  • Go to navigation
  • Go to main content
  • Go to search
  • Go to footer

Main content

Travel id terms of use.

The following Travel ID Terms and Conditions of Use (referred to hereafter as “ Terms and Conditions of Use ”) apply to the use of the Travel ID service (referred to below as “ Travel ID ”) offered by Austrian Airlines AG, Brussels Airlines SA/NV, Deutsche Lufthansa AG, Eurowings GmbH, EW Discover GmbH, Miles & More GmbH and Swiss International Air Lines AG (referred to below as “ Travel ID operators ”). The Travel ID operators are your contractual partners and jointly and severally liable in the context of Travel ID and these Terms and Conditions of Use. Further information on the contractual partners, including contact details, can be found in the respective legal notices of the Travel ID operators and as follows:

Austrian Airlines AG

Office Park 2, PO Box 100 1300 Vienna Airport Austria Email: [email protected]

Brussels Airlines SA/NV

100-102, Avenue des Saisons PO Box 30 1050 Brussels Belgium Email: [email protected]

Deutsche Lufthansa AG

Flughafen-Bereich West 60546 Frankfurt am Main Germany Email: [email protected]

Eurowings GmbH

Waldstrasse 249 51147 Cologne Germany Email: [email protected]

EW Discover GmbH

Hugo-Eckener-Ring 1 FAC, Building 234, D7. 01 60549 Frankfurt am Main Germany Email: [email protected]

Miles & More GmbH

Miles & More PO Box 71 08 26 60498 Frankfurt am Main Germany Email: [email protected]

Swiss International Air Lines AG

Obstgartenstrasse 25 8302 Kloten Switzerland

We, the airlines of the Lufthansa Group (“ Lufthansa Group Airlines ”) and Miles & More GmbH as the operators of Travel ID, want to offer you our services within the Lufthansa Group in the most convenient way possible and provide you with a travel experience that is tailored to you and your particular wishes and expectations, from your first visit to the website of the individual Travel ID operators through to the end of your trip and beyond. With Travel ID, we offer you the option to create a free customer profile, which is valid for all Travel ID operators, and with which you can access a wide range of services.

In particular, with Travel ID we make the following services available to you when you use it to log in to the respective websites or other touchpoints of the Travel ID operators:

  • Use the same login data for the websites or other touchpoints of the Travel ID operators without the need to create a separate customer profile in each case;
  • Manage your bookings with Travel ID operators including the summary of past and current bookings. This includes amongst others the creation and display of flight statistics;
  • Manage your preferences when flying, such as meals or airports, and those of the people flying with you (travel partners);
  • Manage documents such as your travel documents (e.g. passport, ID card or similar IDs, visa or country-specific vaccination certificates) or health documents for the purpose of the trip or entry, such as Covid-19 certificates;
  • Manage payment details for use in payment processes;
  • The option of personalised use of the relevant websites or touchpoints, for example by being addressed personally there or by receiving information appropriate to your Travel ID account;
  • Manage enquiries to the service centres of Travel ID operators, including viewing the summary and display of past and current enquiries in your Travel ID account;
  • Simplify the booking and check-in procedures using pre-filled forms.

In addition, you have the option to give us your consent to promotional communications to receive information and personalised offers from Lufthansa Group airlines and their respective partner companies ( ​ Austrian Airlines , ​ Eurowings , ​ Lufthansa , ​ SWISS ) and Miles & More GmbH. You can find details about this in the ​ Travel ID Privacy Policy .

Finally, if you have given us your consent to do so, we would like to enhance your experience on our websites or touchpoints by offering you additional personalised services in the booking portal.

These Terms and Conditions of Use apply to the use of Travel ID on the respective websites of the Travel ID operators, in their apps and on any other touchpoints of Travel ID operators, providing that login with Travel ID option is offered there.

In addition, the terms and conditions of the relevant channel also apply, such as the terms and conditions of use for the websites concerned. If you are also a member of the Miles & More programme, the ​ Miles & More terms and conditions of participation ​ also apply.

The operation of flights is governed by the Conditions of Carriage of the Lufthansa Group airlines, which you can download ​ ​ here .

2. Registration for Travel ID

You can register for Travel ID and create a Travel ID profile by entering your email address, your title, your first and last names, your date of birth and a password.

Registration is only possible for natural persons who are 2 years of age or older. In the case of minors, the consent of a legal representative is necessary for the effective conclusion of a contract.  In addition, email addresses may only be used once. To register, enter your details and then click on “Confirm and continue”. Before submitting, you can cancel the registration process at any time (e.g. by closing the browser window) or correct entries. After providing your details in the registration process, you will receive a confirmation email which we will send to the email address you provided as part of the registration process. You will complete the Travel ID registration process by confirming this email. In your profile, you can then choose to add further information about yourself and your travel and customer preferences, store documents or other data such as payment details, and change any incorrect information. We will set your provisional Travel ID profile status to inactive if you do not confirm your registration via the link in the confirmation email sent to you within the period stated in the confirmation email.

Similarly, we will set your provisional Travel ID profile status to inactive if you have a confirmation email sent to you more than three times without confirming your registration. After a period of 30 days in inactive status, your data will be deleted.

We store the text of the contract; the Terms and Conditions of Use are available online.

The contract languages available are German, English, French, Spanish, Italian, Russian, Japanese and Chinese. Individual Travel ID operators offer additional languages.

3. Information provided for Travel ID and login data

The information about yourself that you provide in the course of the Travel ID registration process, and any additional information you may add voluntarily, must be truthful. Moreover, you must not file any personal data regarding third parties, such as your travelling companions, in your Travel ID profile without their consent.

You yourself are responsible for keeping your login data confidential, in particular your password, and you must not share it with, or allow it to be used by, third parties. In the event of loss or if you become aware of any misuse, please change your login data immediately and notify us of your suspicion. In this case, or if we suspect misuse by a third party based on usage behaviour, we reserve the right to block your Travel ID profile until the matter has been resolved. Travel ID operators shall only be liable for loss or damage incurred by you as a result of a culpable failure to notify or culpably delayed notification up to the time of receipt of the notification to the extent stated in Section 10 of these Terms and Conditions of Use.

4. Logging in with your Travel ID

You can log into the websites or other touchpoints of all Travel ID operators with your Travel ID login data. However, this only applies to Miles & More websites and touchpoints if you are also a member of the Miles & More programme. In this case, your other Miles & More login data, such as your service card number and PIN, continue to be valid.

When you log into a website or other touchpoint of a Travel ID operator, you are generally automatically logged into the websites or other touchpoints of other Travel ID operators without having to re-enter your access details.

You have the option of selecting a permanent login. If you select this option, you will remain logged in with your profile until you actively log out again via “Logout”. Please note that this is also the case if you log in using a public computer and select a “permanent login” there. You assume full responsibility and liability with respect to your use of the permanent login. You can log out by activating the logout field.

5. Use of your Travel ID profile

You may only use Travel ID in accordance with these Terms and Conditions of Use and only for the purposes described above. In particular, Travel ID must not be used without the consent of the Travel ID operators for commercial purposes (except for bookings by company and business travellers) or for the reproduction of the online services or other web content of the Travel ID operators.

6. Blocking and deleting your Travel ID profile

You can delete your Travel ID profile at any time in the Travel ID profile management section. Deletion of your Travel ID profile will terminate the contractual relationship between us regarding the use of Travel ID. However, this will not affect any other participation in the Miles & More programme. On the other hand, if you end your membership of the Miles & More programme, the contractual relationship between you and us via your use of Travel ID is also terminated.

We reserve the right to block or delete your Travel ID profile at any time without giving reasons or in the case specified in Section 3 of these Terms and Conditions of Use and in the event of a breach of these Terms and Conditions of Use, until this is rectified.

7. Changes to Travel ID and the Terms and Conditions of Use, termination of Travel ID

The functionalities of Travel ID are continuously being developed and improved upon. We reserve the right to make changes or improvements to the functionality or Terms and Conditions of Use of Travel ID at any time and without prior notice, as far as these may be deemed reasonable for you.

We also reserve the right to present changes to these Terms and Conditions of Use at any time. We will notify you of the proposed changes in text form, for example by email, at least four weeks prior to the proposed effective date of such changes.

The changes proposed to you will only come into effect if you agree to them as follows:

  • If it is a material change, we will ask for your express consent to this change. A material change is a change to these Terms and Conditions of Use (in particular to the provisions concerning the type and general scope of the agreed services or the term and termination) in our favour that would significantly shift the previously agreed relationship between service and remuneration to your disadvantage, or would be equivalent to the conclusion of a completely new contract.
  • If a proposed change is not a material change, your consent will be deemed to have been given unless you have expressly rejected the change in text form (e.g. by email) to us before the proposed effective date. In the event of such changes, we will inform you of your right to reject the changes in advance in the notification proposing the changes, the deadline for doing so and the consequences of missing this deadline.

A change to these Terms and Conditions of Use due to a change in the law, a final court decision or an injunction does not constitute a material change.

The Travel ID contract runs for an indefinite period and can be terminated by you without notice (e.g. by deleting your Travel ID profile or by notification by email) and by us with two weeks’ notice. In this case, your Travel ID profile will be deleted in accordance with Section 11 of the ​ Travel ID Privacy Policy . The deletion of your Travel ID profile has no effect on any Miles & More membership in this case. If you terminate your Miles & More membership, your contractual relationship via your Travel ID also ends automatically.

8. Linking with the Miles & More programme

You can also activate the Miles & More programme directly during the registration process for Travel ID on the websites of Lufthansa Group airlines. The Miles & More terms and conditions of participation also apply in this case, in addition to these Terms and Conditions of Use.

This is the only way in which we can ensure that you can log into all websites and touchpoints of Travel ID operators, and that we can manage your data in its entirety. Likewise, this is the only way we can ensure that you only receive the communication you wish and that the different profile details do not contradict each other.

Please note that if you cancel your membership of the Miles & More programme, your Travel ID profile will be deleted at the same time.

9. Data security

The Lufthansa Group companies place great importance on data security and use technical and organisational measures to protect your data against accidental or deliberate manipulation, loss, destruction or unauthorised access. Our security measures are kept up to date at all times as new technology develops. Measures that the individual Travel ID operators use to secure the data they store can be found in their respective ​ Privacy Policies .

10. Liability

Travel ID is generally available to you 24 hours a day. This time frame excludes system and programme maintenance periods. These can lead to restrictions on usability which we shall keep to a minimum. There is no entitlement to the use of Travel ID.

In the event of loss or damage that you incur in connection with the use by Travel ID operators or their respective agents, the following applies: Liability is unlimited in the case of wilful intent or gross negligence and where a guarantee exists. Liability in the event of injury to life, body or health is also unlimited in cases of minor negligence. In the event of a minor negligent breach of material contractual obligations, liability is limited to the property damage and financial loss attributable to this in the amount of the foreseeable loss or damage as it typically occurs. A material contractual obligation is an obligation, the fulfilment of which makes the proper use of Travel ID possible in the first place, and on the fulfilment of which the member may reasonably rely.

Any further liability for compensation is excluded, other than for claims under the German Product Liability Act.

To the extent that we are liable under these Terms and Conditions of Use, Lufthansa Group airlines and Miles & More GmbH are jointly and severally liable as the Travel ID operators.

11. Data protection

If you create a Travel ID profile, we collect and process your personal data on the basis of the consent you have given or on a legal basis which we request as part of the registration process, which you may voluntarily add to later or which is generated as part of the use of Travel ID, and in the event that your Travel ID profile is linked to your Miles & More profile.

In this regard, please note our ​ Travel ID Privacy Policy .

12. Notice of cancellation

If you use Travel ID as a consumer, the following applies to you:

Right of cancellation

You have the right to cancel this contract within fourteen days, without providing any reason.

The cancellation period spans fourteen days starting from the day on which the contract is concluded.

To exercise your right of withdrawal, you must inform us by post, by telephone or by email (to one of the contacts listed in the first section of these Terms and Conditions of Use) by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can make use of the attached sample cancellation form, however there is no obligation to do so.

To maintain the right of cancellation, it is sufficient for you to send a communication relating to the exercise of your cancellation rights before the end of the cancellation period.

Consequences of cancellation

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within 14 days of the day on which we received notification of your withdrawal from this contract. To affect this refund, we will use the same payment method as was used for the original transaction, unless some other means have been expressly agreed with you, but under no circumstances will a cash refund be made.

Sample Cancellation Form (Please complete the fields below and return them to us if you wish to cancel the contract.)

  • To [ see contact details in the introduction to these Terms and Conditions of Use ]:
  • I/We (*) hereby cancel the contract concluded by myself/ourselves (*) for the provision of the following service (*)
  • Ordered on (*)
  • Name of customer
  • Address of customer
  • Signature of customer (only for notification on paper)

_____________

* Delete as appropriate

13. Law, place of jurisdiction

German law shall apply. If you are a consumer with residence in the EU, the mandatory provisions of the consumer protection law of the member state in which you have your residence shall also apply, providing these are more advantageous for you than the provisions of German law.

If you are a merchant, the place of jurisdiction is Frankfurt am Main, Federal Republic of Germany. The same applies if you do not have a general place of jurisdiction in Germany and are not resident within the European Economic Area (EEA). If you are a consumer with residence outside Germany but within the EEA, you have the option to bring claims both in Frankfurt am Main, Federal Republic of Germany, and before a competent court in the country in which you are domiciled. You yourself may be sued in your general place of jurisdiction or in any other place where there is statutory jurisdiction.

We are not obliged to participate in any arbitration proceedings and do not offer to do so.

Hello, how can we help you?

Travel id terms of use.

The following Travel ID Terms and Conditions of Use (referred to hereafter as “ Terms and Conditions of Use ”) apply to the use of the Travel ID service (referred to below as “ Travel ID ”) offered by Austrian Airlines AG, Brussels Airlines SA/NV, Deutsche Lufthansa AG, Eurowings GmbH, EW Discover GmbH, Miles & More GmbH and Swiss International Air Lines AG (referred to below as “ Travel ID operators ”). The Travel ID operators are your contractual partners and jointly and severally liable in the context of Travel ID and these Terms and Conditions of Use. Further information on the contractual partners, including contact details, can be found in the respective legal notices of the Travel ID operators and as follows:

Austrian Airlines AG

Office Park 2, PO Box 100 1300 Vienna Airport Austria Email:  [email protected]

Brussels Airlines SA/NV

100-102, Avenue des Saisons PO Box 30 1050 Brussels Belgium Email:  [email protected]

Deutsche Lufthansa AG

Flughafen-Bereich West 60546 Frankfurt am Main Germany Email: [email protected]

Eurowings GmbH

Waldstrasse 249 51147 Cologne Germany Email:  [email protected]

EW Discover GmbH

Hugo-Eckener-Ring 1 FAC, Building 234, D7. 01 60549 Frankfurt am Main Germany Email:  [email protected]

Miles & More GmbH

Miles & More PO Box 71 08 26 60498 Frankfurt am Main Germany Email:  [email protected]

Swiss International Air Lines AG

Obstgartenstrasse 25 8302 Kloten Switzerland

We, the airlines of the Lufthansa Group (“ Lufthansa Group Airlines ”) and Miles & More GmbH as the operators of Travel ID, want to offer you our services within the Lufthansa Group in the most convenient way possible and provide you with a travel experience that is tailored to you and your particular wishes and expectations, from your first visit to the website of the individual Travel ID operators through to the end of your trip and beyond. With Travel ID, we offer you the option to create a free customer profile, which is valid for all Travel ID operators, and with which you can access a wide range of services.

In particular, with Travel ID we make the following services available to you when you use it to log in to the respective websites or other touchpoints of the Travel ID operators:

  • Use the same login data for the websites or other touchpoints of the Travel ID operators without the need to create a separate customer profile in each case;
  • Manage your bookings with Travel ID operators including the summary of past and current bookings. This includes amongst others the creation and display of flight statistics;
  • Manage your preferences when flying, such as meals or airports, and those of the people flying with you (travel partners);
  • Manage documents such as your travel documents (e.g. passport, ID card or similar IDs, visa or country-specific vaccination certificates) or health documents for the purpose of the trip or entry, such as Covid-19 certificates;
  • Manage payment details for use in payment processes;
  • The option of personalised use of the relevant websites or touchpoints, for example by being addressed personally there or by receiving information appropriate to your Travel ID account;
  • Manage enquiries to the service centres of Travel ID operators, including viewing the summary and display of past and current enquiries in your Travel ID account;
  • Simplify the booking and check-in procedures using pre-filled forms.

In addition, you have the option to give us your consent to promotional communications to receive information and personalised offers from Lufthansa Group airlines and their respective partner companies ( ​Austrian Airlines ,  ​Eurowings ,  ​Lufthansa ,  ​SWISS ) and Miles & More GmbH. You can find details about this in the  ​Travel ID Privacy Policy .

Finally, if you have given us your consent to do so, we would like to enhance your experience on our websites or touchpoints by offering you additional personalised services in the booking portal.

2. Registration for Travel ID

3. information provided for travel id and login data, 4. logging in with your travel id, 5. use of your travel id profile, 6. blocking and deleting your travel id profile, 7. changes to travel id and the terms and conditions of use, termination of travel id, 8. linking with the miles & more programme, 9. data security, 10. liability, 11. data protection, 12. notice of cancellation, 13. law, place of jurisdiction.

These Terms and Conditions of Use apply to the use of Travel ID on the respective websites of the Travel ID operators, in their apps and on any other touchpoints of Travel ID operators, providing that login with Travel ID option is offered there.

In addition, the terms and conditions of the relevant channel also apply, such as the terms and conditions of use for the websites concerned. If you are also a member of the Miles & More programme, the  Miles & More terms and conditions of participation ​ also apply.

The operation of flights is governed by the Conditions of Carriage of the Lufthansa Group airlines, which you can download ​ ​here .

You can register for Travel ID and create a Travel ID profile by entering your email address, your title, your first and last names, your date of birth and a password.

Registration is only possible for natural persons who are 2 years of age or older. In the case of minors, the consent of a legal representative is necessary for the effective conclusion of a contract.  In addition, email addresses may only be used once. To register, enter your details and then click on “Confirm and continue”. Before submitting, you can cancel the registration process at any time (e.g. by closing the browser window) or correct entries. After providing your details in the registration process, you will receive a confirmation email which we will send to the email address you provided as part of the registration process. You will complete the Travel ID registration process by confirming this email. In your profile, you can then choose to add further information about yourself and your travel and customer preferences, store documents or other data such as payment details, and change any incorrect information. We will set your provisional Travel ID profile status to inactive if you do not confirm your registration via the link in the confirmation email sent to you within the period stated in the confirmation email.

Similarly, we will set your provisional Travel ID profile status to inactive if you have a confirmation email sent to you more than three times without confirming your registration. After a period of 30 days in inactive status, your data will be deleted.

We store the text of the contract; the Terms and Conditions of Use are available online.

The contract languages available are German, English, French, Spanish, Italian, Russian, Japanese and Chinese. Individual Travel ID operators offer additional languages.

The information about yourself that you provide in the course of the Travel ID registration process, and any additional information you may add voluntarily, must be truthful. Moreover, you must not file any personal data regarding third parties, such as your travelling companions, in your Travel ID profile without their consent.

You yourself are responsible for keeping your login data confidential, in particular your password, and you must not share it with, or allow it to be used by, third parties. In the event of loss or if you become aware of any misuse, please change your login data immediately and notify us of your suspicion. In this case, or if we suspect misuse by a third party based on usage behaviour, we reserve the right to block your Travel ID profile until the matter has been resolved. Travel ID operators shall only be liable for loss or damage incurred by you as a result of a culpable failure to notify or culpably delayed notification up to the time of receipt of the notification to the extent stated in Section 10 of these Terms and Conditions of Use.

You can log into the websites or other touchpoints of all Travel ID operators with your Travel ID login data. However, this only applies to Miles & More websites and touchpoints if you are also a member of the Miles & More programme. In this case, your other Miles & More login data, such as your service card number and PIN, continue to be valid.

When you log into a website or other touchpoint of a Travel ID operator, you are generally automatically logged into the websites or other touchpoints of other Travel ID operators without having to re-enter your access details.

You have the option of selecting a permanent login. If you select this option, you will remain logged in with your profile until you actively log out again via “Logout”. Please note that this is also the case if you log in using a public computer and select a “permanent login” there. You assume full responsibility and liability with respect to your use of the permanent login. You can log out by activating the logout field.

You may only use Travel ID in accordance with these Terms and Conditions of Use and only for the purposes described above. In particular, Travel ID must not be used without the consent of the Travel ID operators for commercial purposes (except for bookings by company and business travellers) or for the reproduction of the online services or other web content of the Travel ID operators.

You can delete your Travel ID profile at any time in the Travel ID profile management section. Deletion of your Travel ID profile will terminate the contractual relationship between us regarding the use of Travel ID. However, this will not affect any other participation in the Miles & More programme. On the other hand, if you end your membership of the Miles & More programme, the contractual relationship between you and us via your use of Travel ID is also terminated.

We reserve the right to block or delete your Travel ID profile at any time without giving reasons or in the case specified in Section 3 of these Terms and Conditions of Use and in the event of a breach of these Terms and Conditions of Use, until this is rectified.

The functionalities of Travel ID are continuously being developed and improved upon. We reserve the right to make changes or improvements to the functionality or Terms and Conditions of Use of Travel ID at any time and without prior notice, as far as these may be deemed reasonable for you.

We also reserve the right to present changes to these Terms and Conditions of Use at any time. We will notify you of the proposed changes in text form, for example by email, at least four weeks prior to the proposed effective date of such changes.

The changes proposed to you will only come into effect if you agree to them as follows:

  • If it is a material change, we will ask for your express consent to this change. A material change is a change to these Terms and Conditions of Use (in particular to the provisions concerning the type and general scope of the agreed services or the term and termination) in our favour that would significantly shift the previously agreed relationship between service and remuneration to your disadvantage, or would be equivalent to the conclusion of a completely new contract.
  • If a proposed change is not a material change, your consent will be deemed to have been given unless you have expressly rejected the change in text form (e.g. by email) to us before the proposed effective date. In the event of such changes, we will inform you of your right to reject the changes in advance in the notification proposing the changes, the deadline for doing so and the consequences of missing this deadline.

A change to these Terms and Conditions of Use due to a change in the law, a final court decision or an injunction does not constitute a material change.

The Travel ID contract runs for an indefinite period and can be terminated by you without notice (e.g. by deleting your Travel ID profile or by notification by email) and by us with two weeks’ notice. In this case, your Travel ID profile will be deleted in accordance with Section 11 of the  ​Travel ID Privacy Policy . The deletion of your Travel ID profile has no effect on any Miles & More membership in this case. If you terminate your Miles & More membership, your contractual relationship via your Travel ID also ends automatically.

You can also activate the Miles & More programme directly during the registration process for Travel ID on the websites of Lufthansa Group airlines. The Miles & More terms and conditions of participation also apply in this case, in addition to these Terms and Conditions of Use.

This is the only way in which we can ensure that you can log into all websites and touchpoints of Travel ID operators, and that we can manage your data in its entirety. Likewise, this is the only way we can ensure that you only receive the communication you wish and that the different profile details do not contradict each other.

Please note that if you cancel your membership of the Miles & More programme, your Travel ID profile will be deleted at the same time.

The Lufthansa Group companies place great importance on data security and use technical and organisational measures to protect your data against accidental or deliberate manipulation, loss, destruction or unauthorised access. Our security measures are kept up to date at all times as new technology develops. Measures that the individual Travel ID operators use to secure the data they store can be found in their respective  ​Privacy Policies .

Travel ID is generally available to you 24 hours a day. This time frame excludes system and programme maintenance periods. These can lead to restrictions on usability which we shall keep to a minimum. There is no entitlement to the use of Travel ID.

In the event of loss or damage that you incur in connection with the use by Travel ID operators or their respective agents, the following applies: Liability is unlimited in the case of wilful intent or gross negligence and where a guarantee exists. Liability in the event of injury to life, body or health is also unlimited in cases of minor negligence. In the event of a minor negligent breach of material contractual obligations, liability is limited to the property damage and financial loss attributable to this in the amount of the foreseeable loss or damage as it typically occurs. A material contractual obligation is an obligation, the fulfilment of which makes the proper use of Travel ID possible in the first place, and on the fulfilment of which the member may reasonably rely.

Any further liability for compensation is excluded, other than for claims under the German Product Liability Act.

To the extent that we are liable under these Terms and Conditions of Use, Lufthansa Group airlines and Miles & More GmbH are jointly and severally liable as the Travel ID operators.

If you create a Travel ID profile, we collect and process your personal data on the basis of the consent you have given or on a legal basis which we request as part of the registration process, which you may voluntarily add to later or which is generated as part of the use of Travel ID, and in the event that your Travel ID profile is linked to your Miles & More profile.

In this regard, please note our  ​Travel ID Privacy Policy .

If you use Travel ID as a consumer, the following applies to you:

Right of cancellation

You have the right to cancel this contract within fourteen days, without providing any reason.

The cancellation period spans fourteen days starting from the day on which the contract is concluded.

To exercise your right of withdrawal, you must inform us by post, by telephone or by email (to one of the contacts listed in the first section of these Terms and Conditions of Use) by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can make use of the attached sample cancellation form, however there is no obligation to do so.

To maintain the right of cancellation, it is sufficient for you to send a communication relating to the exercise of your cancellation rights before the end of the cancellation period.

Consequences of cancellation

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within 14 days of the day on which we received notification of your withdrawal from this contract. To affect this refund, we will use the same payment method as was used for the original transaction, unless some other means have been expressly agreed with you, but under no circumstances will a cash refund be made.

Sample Cancellation Form

(Please complete the fields below and return them to us if you wish to cancel the contract.)

  • To [ see contact details in the introduction to these Terms and Conditions of Use ]:
  • I/We (*) hereby cancel the contract concluded by myself/ourselves (*) for the provision of the following service (*)
  • Ordered on (*)
  • Name of customer
  • Address of customer
  • Signature of customer (only for notification on paper)

_____________

* Delete as appropriate

German law shall apply. If you are a consumer with residence in the EU, the mandatory provisions of the consumer protection law of the member state in which you have your residence shall also apply, providing these are more advantageous for you than the provisions of German law.

If you are a merchant, the place of jurisdiction is Frankfurt am Main, Federal Republic of Germany. The same applies if you do not have a general place of jurisdiction in Germany and are not resident within the European Economic Area (EEA). If you are a consumer with residence outside Germany but within the EEA, you have the option to bring claims both in Frankfurt am Main, Federal Republic of Germany, and before a competent court in the country in which you are domiciled. You yourself may be sued in your general place of jurisdiction or in any other place where there is statutory jurisdiction.

We are not obliged to participate in any arbitration proceedings and do not offer to do so.

In Ihrer Region stehen relevante Angebote für Sie zur Auswahl. Leider liegen diese teilweise auf Englisch und nicht in Ihrer ausgewählten Sprache vor. Weitere Funktionen und Informationen können Sie selbstverständlich in Ihrer gewohnten Sprache nutzen.

COMMENTS

  1. Travel ID

    What is Travel ID? From booking to check-in and beyond - with Travel ID, you can now travel even more easily. It is your login for all our digital services. You can use it to quickly and easily access your data and enjoy relevant information and personalized services at any time. And that's with any airline in the Lufthansa Group.

  2. Travel ID FAQs

    Lufthansa iD has been replaced by Travel ID. If you missed this news, please create a new Travel ID. If you have active bookings, you can add them to your Travel ID profile under My Bookings. ... Confirm the change using the activation link which we send you by email. Go back into your Travel ID profile and move the confirmed email address to ...

  3. All you need to know about Travel ID

    When you switch to Travel ID, you will benefit from many advantages and useful services. These include, for example, the option of receiving personalised flight offers and additional services on the booking platforms of Austrian Airlines, Brussels Airlines, Lufthansa and SWISS.

  4. Migration FFP

    Travel is about to get so much easier for you: you can use the new Lufthansa Group Travel ID to log in to Miles & More, as well as access all the offers from Austrian Airlines, Brussels Airlines, Lufthansa and SWISS, all with one login. Switch to Travel ID in just a few clicks. Then you will be able to log in, and use our services as normal.

  5. Connect

    We will add your personal data in your Miles & More account to your Travel ID. You can change it later at any time in your profile. You can only link one Miles & More account to your Travel ID - once linked, this cannot be changed. From now on, use your Travel ID email address to log on to Miles & More. E-mail address; Name; Date of birth;

  6. FAQs Travel ID

    Travel ID is your access to the digital channels of the Lufthansa Group airlines and Miles & More. Simple: easy registration with your e-mail address. ... we recommend that you make the switch to Travel ID using your Miles & More account. We will notify you as soon as you are able to switch. Until then you do not need to take any action.

  7. My Travel ID

    Universal login with email address and password. The many benefits of Travel ID. Log in with your Travel ID using your chosen email address and password, and start reaping the benefits.¹ Your Travel ID is also your universal login for Austrian Airlines, Brussels Airlines, Lufthansa and SWISS as well as for all bookings with these airlines.

  8. Travel ID

    With Travel ID you can make the most of lots of benefits and useful services. For example, you'll receive personalized offers on all Lufthansa Group Airlines booking platforms, or you can keep an eye on your personal details and current updates to your bookings at all times. What's more, if you'd like to take advantage of additional ...

  9. Our tips and services for a stress-free travel experience

    People are the key. To make our customers' travel a pleasant experience, we need people to pave the way. Last year, Lufthansa hired more than 500 new employees for all operational departments at Frankfurt Airport, mainly in customer facing roles. You can find Alexander's team behind large screens at offices near the airport.

  10. Travel ID

    Travel ID is the new joint customer profile for Austrian, Brussels, SWISS, Lufthansa and Miles & More. Help us improve Travel ID and understand what's important to you. Travel ID is the new joint customer profile for Austrian, Brussels, SWISS, Lufthansa and Miles & More. ...

  11. Travel ID

    The personal Travel ID offers you many possibilities.With a single login, users can access all Lufthansa Group channels and Miles & More.Benefit from practical services such as personalized offers and faster booking processes.For instance, you or your employees can conveniently access saved travel documents.In combination with the app of your Lufthansa Group airline, your business trip becomes ...

  12. Travel ID FAQs

    Here you can find frequently asked questions and answers about Travel ID - one login, lots of options. Go to navigation; Go to main content; Go to search; Go to search; Go to footer; Lufthansa . Menu. Menu ... Travel ID gives you access to the digital channels of the Lufthansa Group airlines and Miles & More. ...

  13. Access data, service card and account numbers

    · In your Austrian Airlines, Brussels Airlines, Lufthansa and SWISS accounts ... You can then check your saved Travel ID, which you can change at any time. User ID If you registered before March 2022, you created your user ID yourself. Since the introduction of Travel ID, there is no longer the option of creating a user ID. ...

  14. My profile

    Frequently visited pages Frequently visited pages. View & amend flights; Offers & destinations; Baggage; Check-in; At the airport; Travel briefing

  15. Travel ID

    From booking to check-in and beyond - Travel ID makes your travels even easier. It's your login for all our digital services. It lets you access your data quickly and easily, and you benefit from relevant information and personalised services at all times. And that applies to all airlines of the Lufthansa Group.

  16. Travel ID live on LH FlyNet Portal

    How it works: Since June 1, 2023, travelers on continental flights receive 30 free minutes on the in-flight WLAN FlyNet®. Simply log in with your personal Travel ID - and you will have access to the latest travel information and updates on connecting flights. Travelers also enjoy many self-service options in the Customer Cockpit and numerous ...

  17. Travel ID Terms and Conditions of Use

    We, the airlines of the Lufthansa Group ("Lufthansa Group Airlines") and Miles & More GmbH as the operators of Travel ID, want to offer you our services within the Lufthansa Group in the most convenient way possible and provide you with a travel experience that is tailored to you and your particular wishes and expectations, from your first visit to the website of the individual Travel ID ...

  18. Can't register for Travel ID : r/Lufthansa

    FazedorDeViuvas. Can't register for Travel ID. It has been a few days that I am trying to register for Travel ID (both Lufthansa and Swiss airlines). It is always the same, I go all the steps to the end of the registration, however I never receive the e-mail to confirm my registration/e-mail. When I try to register again, it is said that the e ...

  19. Travel ID Terms and conditions

    We, the airlines of the Lufthansa Group ("Lufthansa Group Airlines") and Miles & More GmbH as the operators of Travel ID, want to offer you our services within the Lufthansa Group in the most convenient way possible and provide you with a travel experience that is tailored to you and your particular wishes and expectations, from your first ...

  20. Lufthansa iD / Travel ID

    You can still switch to Travel ID before 31.01.2023 Dear RooFlyer Lufthansa iD is now being replaced by the new, versatile Travel ID. This means that in future you can benefit from numerous options that will make traveling with the Lufthansa Group airlines even more pleasant for you.

  21. LH462 (DLH462) Lufthansa Flight Tracking and History 27 ...

    Flight status, tracking, and historical data for Lufthansa 462 (LH462/DLH462) 27-Sep-2024 (FRA / EDDF-KMIA) including scheduled, estimated, and actual departure and arrival times.