plantronics voyager legend update software

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How To Update Your Plantronics Headset Using The Plantronics Hub

What is the Plantronics Hub?

The Plantronics Hub allows users to control the settings on their Plantronics audio device such as...

• Change device settings
• Change ringtone
• Visible mute and battery status
• Device-level call control with call answer/end, mute, and volume adjust
• Update headset firmware
• Change language option for your voice prompts

Why you should download the Plantronics Hub

When new updates are available, it's a smart idea to keep your Plantronics (Poly) device up to date at all times for the best performance. Sometimes when the audio device hasn't been updated and it stops working, an update is the fix.

In addition to keeping your headset up to date, the Plantronics Hub will give you mute reminders, battery reminders and most importantly for certain phone system apps, the Plantronics Hub is required so you can answer/end calls away from the desk with your headset.

Download the Plantronics Hub here  application (Compatible with Mac or Windows)

Open the application, and click the "Notifications" tab on the top of the window. You'll want to see whatever device you want to be updated on the this screen. To do so you'll need the headset plugged into the computer via USB.

If you use a Plantronics headset with the BT600 you will want to update both the BT600 and the headset. 

Here is where you'll see any available updates. Click "Check For Updates" and download any options that become available.

Keep in mind

Most wireless headsets require a direct connection via USB to the computer like so..

Once all downloads are complete, your Plantronics headset is fully up to date!

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How do I update the firmware on my Plantronics Voyager headset?

Recently, our team has been getting many VoIP headset questions regarding firmware updates, the noise-cancelling features, and more other audio issues. Today we are going to share with you one of the frequently asked questions: How to update Poly Voyager headset firmware. Let’s get started:

How to update Poly’s Voyager headset firmware

Plantronics Hub enables users to update the firmware on their Plantronics Voyager Legend headset. First, you need to download and install the software:

• Go to  http://www.plantronics.com/us/product/plantronics-hub-desktop/
• Choose Voyager Legend > Get Started > Start > Download .
• From there you will follow the instructions for downloading and installing the application.

Now it’s time to update your Poly headset!

• Connect your headset via the USB charging cable
• On this page: http://www.plantronics.com/us/product/plantronics-hub-desktop/, c hoose  Voyager Legend >  Get Started >  Continue > Continue 
• Here you can personalize your preferred settings
• Click  Update Your Headset >  Update
• When prompted, disconnect your headset from the PC

That’s it! Have you successfully updated your VoIP headset? Follow our Q&A blog posts to learn more about frequently asked VoIP questions and answers.

If you have more questions, contact our VoIP experts at 1-800-398-8647 or submit a technical support ticket here:  https://www.voipsupply.com/getsupport

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I have followed these instructions, but I get a failed to connect to server when checking fo update in the hub. 1-10-2021

Thank you for contacting us. If you are having issues, please submit a ticket here https://www.voipsupply.com/getsupport Our team will get back to you as soon as possible. Thank you.

Everything connects and appears that it will work, but after a few minutes of attempting to update (stuck at 0%), I get an error that says the file is the incorrect one for this device. There is no option to select the file it downloads. How do I fix this?

I would recommend you put in a ticket with our team to solve the problem. You can create a tech support ticket here: https://www.voipsupply.com/getsupport

Thank you, Evy

Is there anyway to use my PLT Focus on Linux with Chromium or Chrome? It doesn’t recognize the microphone, only the BT600. Thx for your time.

Hi David, Yes you can! Please see some instruction here: https://support.google.com/chrome/answer/2693767?hl=en&co=GENIE.Platform%3DDesktop Let us know if you need more assistance.

Thank you so much! I was able to update my firmware, it was never updated since I got it years ago, hopefully this will solve the disconnection issues I’ve been having.

You’re welcome! Let us know if you need anything else!

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