nottinghamshire travel pass

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Fares & tickets

Concessionary Cards

Older people and anyone with a qualifying disability can apply for a concessionary bus pass under the National Concessionary Scheme.

To apply for a concessionary bus pass, you need to contact your local council.

Most of our services operate in these areas of Nottingham, therefore please follow the appropriate link to apply for your new pass  Nottingham City Council,  or  Nottinghamshire County Council  

When boarding the bus, please place your concessionary bus pass on the reader located near the driver’s cab and wait for the reader to show a green light and beep to confirm your concessionary bus pass has been accepted for travel.

If you are using a companion concessionary bus pass, and travelling with a second person, you may be asked by the driver to leave your card on the reader a little longer to confirm that a second person is travelling.

All English council issued Concessionary passes can be used on any bus service operated by CT4N between the following times:

• Monday to Friday - Anytime after 09:30
• Saturday - Anytime during our operating day. If CT4N is operating a Saturday level of service between Christmas and New Year, then concessionary passes will be subject to Monday to Friday rules.
• Good Friday - Anytime during our operating day

If you are travelling in another part of the United Kingdom, your concessionary bus pass will be valid for travel, however there may be different restrictions in place before 09:30, so please check before travelling.

Should you unfortunately lose your concessionary bus pass, please contact us immediately to ensure that it has not been handed in to one of our drivers. Upon contacting us, should we not have your concessionary bus pass, then you will need to contact the appropriate council who issued your pass to ensure that it is blocked from further use. You will have to pay for any replacement pass that is re-issued.

Bus passes for older or disabled people

When you can travel.

• Between 9.30am and 11pm on Monday to Friday
• Before 9.30am and after 11pm on Monday to Friday for Nottingham City Council mobility pass holders in Nottingham City Area.
• All day at weekends
• All day on Bank Holidays

Where can you Travel

Outside the city , the bus pass allows you free travel on all Local bus services in England. (not the tube, trams or trains or premium bus/coach services).

Within Nottingham and Nottinghamshire - All Bus and Tram Services

Certain bus services are also excluded such as:

• Premium night buses
• Trentbarton’s Red Arrow
• National Express services
• Skylink Express
• Some Local Bus services

Please check with the travel operator prior to travelling if you are unsure.

How to Apply

You can apply online by clicking below. (Nottingham Travel via Robin Hood network, provides One card for bus, tram and train travel in Nottingham)

Apply Online for a bus pass

lost or stolen

If you are a Nottingham City resident and your concessionary card has been lost or stolen, you can replace it online or visit us at the Travel Centre. A £10 fee will apply.

If you subsequently find your lost card, it cannot be re-activated and your replacement fee cannot be refunded.

Replace (smartcitizen.net)

Renew your card

If you wish to renew your travel pass, visit the Renewal (smartcitizen.net) Page

Renewal (smartcitizen.net) Page

To be eligible for an older person's bus pass, you can obtain one for free if you meet the following conditions:

• Are a Nottingham City resident
• Check when you qualify with the pension age calculator on GOV.UK - Check your State Pension age - GOV.UK (www.gov.uk)
• You can apply for your bus pass up to 2 weeks before you reach   pension age , but you will not receive it until you have reached the eligible age.

To qualify for a disabled person's bus pass, you must either:

• Be sight impaired or severely sight impaired
• Be severely deaf (minimum hearing loss if it reaches 70 dB HL)
• Be without speech in any language 
• Have a disability, or an injury, which has long term effect on the ability to walk 
• Not have arms or have long term loss of the use of both arms
• Have a learning disability, which includes significant impairment of intelligence and social functioning
• Be prevented from being granted a motor vehicle licence under Part III of the Road Traffic Act 1998, section 92 (other than on the grounds of persistent misuse of drugs or alcohol)

If you meet one or more of these, you can either apply online or visit the  Travel Centre  in person.

• Bus Pass Eligibility Full Criteria

Accelerate your bus pass by applying online, which eliminates the need for photocopying documents and ensures immediate processing of your application.

During the online application, you will be required to upload:

1. A photo of yourself - A digital photo is necessary for the application. Ideally, a passport-style photo should be used, although it is not mandatory. Be aware that your bus pass may be revoked if the photo does not resemble you.

2. Proof of address - Please provide a copy of one of the following documents:

- Utility bill from the last 3 months - Bank or credit card statement from the last 3 months - Council Tax bill from the past year.

It is imperative to notify us of any changes to your address.

Failure to inform us at least 2 Months* (Based on us doing Expiring ENCTS 2 months ahead) prior to your pass's expiration could result in it being dispatched to an old address, incurring a £10 replacement charge. Note that updating your address with another department does not automatically update your details with us.

3. Personal Identification Additionally, you must provide a copy of one of the following:

- Birth certificate (and marriage certificate if your name has changed) - Passport - Driving licence (if not already used as proof of address) - A letter from the pension service confirming eligibility for the state pension.

The same document cannot serve as proof of both address and eligibility. Two distinct supporting documents are required for a complete application.

To apply, you must also provide a copy of your proof of disability, based on your disability: (such as)

• Visual Impairment Certificate
• Audiology Report
• A Personal Independence Payment (PIP) letter with 8 points in the moving around or verbal communication sections
• Blue Badge 
• A War Pensioner’s Mobility Supplement
• A letter from the DVLA indicating refusal or withdrawal of your licence for a minimum of 12 months

A braille sticker to help identify your concessionary bus pass is now available. We are in the process of posting a sticker to cardholders who have a visual impairment. If you need a braille sticker and haven't received one by 17 March 2023, please contact the Smart Ticketing Team on tel. 0115 876 2700.

Apply in person

You can apply in person at the Travel Centre.

You will need to take with you:

• Proof of your address (e.g. a bank statement, utility bill, Council Tax bill (dated within the last 3 months), television licence)
• Proof of your age (e.g. passport, letter of pension entitlement, medical card, birth certificate, driving licence)
• If you’re on the higher rate of the mobility component of the Disability Living Allowance, you will need to bring a copy of this with you too
• You will also need to know your National Insurance number as this is required on the application form

Whilst you’re there, your photograph will be taken for your new card and once your application has been processed, your pass will be posted to your home address. 

Application Form

• Download the Senior concessionary card application form in advance
• Download the Mobility concessionary card application form in advance

This form is a writable PDF and can therefore be completed on a computer without having to print out the form and write the information by hand.

If you believe that you are eligible to apply for a disabled person's bus pass, you may be asked to attend a medical assessment to ensure you meet the criteria for the bus pass.

An appointment will be offered within 2 weeks with the whole process taking no longer than 4 weeks.

You’ll need to take with you any medical evidence to support your application.

You do not need to attend a medical assessment and will be automatically eligible if

• You’re on the higher rate of the mobility component of Disability Living Allowance
• Receive 8 or more points under moving around or communicating verbally of the Personal Independence Payment (PIP)
• You are in receipt of War Pensioner's Mobility Supplement
• You are registered with the local authority as blind, partially-sighted, or profoundly or severely deaf
• Able to supply an Audiology Report showing hearing loss >70Dbhl
• Able to supply a Visual Impairment certificate

What happens next

Following your appointment, if you’re assessed as being eligible, your pass will be posted to you within 10 working days from the date we receive your outcomes.

If you do not meet the criteria, we will write to you and let you know.

If you didn’t supply the required information for the application, we'll write to you and you'll have more time to supply the information.

Related pages

• Linkbus and Medilink
• Easylink accessible bus service
• Contacts for Public Transport
• Plan your Journey by Bus
• Plan your Journey by Tram
• Travelling to School

Nottingham Tourism and Travel Centre 1-4 Smithy Row (next to Old Market Square) Nottingham NG1 2BY

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What do you get?

• Elderly Bus Pass
• Disabled Bus Pass *

Am I Eligible?

Apply online, frequently asked questions.

Who provides support?

Unicard Ltd provides this online registration portal to Local Authorities and Passenger Transport Executives in England, however due to data protection regulations Unicard Ltd does not provide direct assistance to the public.

If your query is related to your local concessionary fares scheme, please contact your Local Authority or Passenger Transport Executive directly.

Questions relating directly to your computer hardware or software are not supported by Unicard or your Local Authority. Please contact your own supplier for assistance.

Who provides this service?

Unicard Ltd is a full registered UK company which provides this online registration service to Local Authorities in collaboration with Experian QAS Plc, a global provider of identification services.

For this application process, the website makes a request to Experian's 'Authenticate for Public Sector' software. The record of this event is known as a 'footprint', which indicates that an identity check has been done, when this occurred and the organisation (in this case, local council) that made the check. The footprint will not be seen by lenders and it will not be used for credit assessments. However, it will be seen by an individual should they request a copy of their credit report from Experian.

Unicard Ltd and Experian QAS Plc are fully compliant with the General Data Protection Regulation (GDPR) (EU) 2016/679 and will treat your personal data in strict accordance with this regulation. In addition, please read the Terms and Conditions displayed throughout the registration process and the Privacy Statement.

What can I request through this site?

If your local authority subscribe to this online service and you are eligible for a free bus pass by virtue of your age and or disability, you can register here and request your application to be finalised by your Local Authority or Passenger Transport Executive. Please consult your Local Authority website or Passenger Transport Executive for further information. Please be advised that because this system is used by multiple local authorities, features marked with a * may not be available in your area.

• Apply for a new Older Persons Pass
• Renew an Older Persons Pass *
• Replace a Lost or Damaged Older Persons Pass *
• Apply for a Disabled Persons Pass *
• Renew a Disabled Persons Pass *
• Replace a Lost or Damaged Disabled Persons Pass *

There may be a cost associated to request a replacement for a lost or damaged pass, costs may vary depending on your area.

Am I eligible?

Please use the online government state pension checker tool to see at what age you will become eligible for a state pension and associated benefits. You can check whether you are eligible for a free bus pass by using the Direct Gov website, simply click www.gov.uk . If you are a disabled applicant , you can find out more information on eligibility and application criteria via your local council website.

Delivery and timescales

Barring any problems with your application, cards are sent by second class post within 5-10 days of your registration.

Why would my application be deferred?

• Your photo has been marked as unsuitable for use on a card.

In this case your Local Authority will email the address given, giving you the opportunity to upload another photo to your account.

• You have incorrectly entered your date of birth
• You have selected the wrong address or given an old address
• Your address is not your primary place of residence
• You have already applied and your application is pending
• Inadequate proof documentation in relation to your application *

What do I need to register for a card online?

You will need:

• a private email address
• a webcam or a digital camera or an existing digital image
• a PC with internet connection. Your PC does not have to be the latest specification as long as you can access the internet, however only modern browsers can access our site for security reasons.
• Proof of disability documentation (Disabled applications only) *

Photograph size and format

You can take a photo or scan a photo to any size as long as it's a jpeg . All cameras and camera phones take photos in jpeg format. The final photo has to fit on the card and should be as clear as possible at a size of 200x240 pixels (25mm x 30mm). The better the quality with which you begin, the better the end result. But don't worry too much about the technical bits!

You can easily crop the photo using the software incorporated in the page so don't take it too close up. Head and shoulders is a good starting point for the photo.

The end result we are looking to achieve is something like this. The software will guide you through the process.

Will I need any special software?

Not at all; the site uses a type of software which is built into your web browser. When you come to taking your photo, you may be prompted for permission in which case you should accept and click on "Allow" when requested to do so.

If you don't have a webcam, click on the link provided and Browse to an existing photo on your PC.

My webcam is not responding

If for any reason your webcam does not respond, take a photo with a digital camera or scan a photo, then browse to the photo on your PC.

Using photographs

You can upload a photo in three ways:

• You can use a webcam to take a photo. Webcams integrate seamlessly with the software incorporated in the web page. Just click on "Allow" when the request pops up on your screen and follow the step by step instructions.
• You can take a photo with a digital camera or even a phone with a good camera on it (5 megapixels would be sufficient). You can then save it to your desktop and browse to it from the registration page. The software incorporated in the web page will help you crop and resize the photo.
• If you have an existing printed photograph, you can use a scanner, save the photo as a jpeg to your PC and then Browse to it from the photo upload page.

Replacement cards

If your card has been stolen please contact us directly to request and purchase a replacement.

Data Protection

Please refer to our Privacy Statement for information regarding our compliance to Data Protection (GDPR) guidelines Privacy Statement

Travel For Less

If you’re aged over 66 or have mobility issues you can get free access to public transport in Nottingham with a Concessionary Travel Pass. The Robin Hood card for bus, tram and train travel in Nottingham also offers discounts for under 19s and students. There is also support available if you cycle or drive.

Click the sections below for further information:

Get Around On Nottingham’s Buses For £2

Until December 2024, a single fare on all buses in Nottingham will cost just £2.

Bus operators in Nottingham are introducing a £2 single fare on services, thanks to the Government’s   Help for Households campaign . Bus operators in Nottingham are taking part in the scheme including:

• Nottingham City Transport
• Trentbarton

The scheme hopes to help families save money during cost of living pressures and encourage people to swap their cars for bus journeys. During the campaign, it’s hoped that millions of cars will be taken off the road . This will reduce carbon emissions whilst encouraging greater bus use to help the bus industry in its continued efforts to recover from the pandemic.

Which routes are included?

All local bus routes operating in Nottingham are included in the scheme. This includes services that cross over into neighbouring Nottinghamshire and Derby areas. Services excluded from the scheme include Trentbarton’s Red Arrow service and dedicated school services.

Do I have to use cash to benefit from the discounted single fare?

No, you don’t have to use cash. Whilst cash will be accepted for the £2 single fare, the discounted ticket will also be available on contactless,  Robin Hood Pay-As-You-Go  cards, and on operator mobile apps (such as the NCTX Buses app or the mango app).

If you are using cash, just ask the driver for the £2 adult single. And remember, the exact fare will be needed.

How do I get the £2 single fare using contactless?

If you usually use your credit or debit card to travel on Nottingham’s buses, you don’t need to do anything. Just tap your card or device onto the reader and the system will automatically offer you the correct fare.

How do I get the £2 single fare using Robin Hood Pay-As-You-Go?

If you usually use  Robin Hood Pay-As-You-Go  travel on Nottingham’s buses, you don’t need to do anything. Tap your card onto the reader when you board the bus and the system will automatically offer you the correct fare. You can get two single trips for £2 each. Once you travel for a third time, you will be charged the Robin Hood day cap (this ranges from £4.70 to £5.70 depending on the operator(s) you use).

Find out more information here.

Robin Hood Discounts

The Robin Hood card for bus, tram and train travel in Nottingham also offers discounts for under 19’s and students as well as a c oncessionary scheme for older people and people with a disability . For more information please visit the Robin Hood Network website.

Concessionary Travel Pass

If you’re aged over 66 or have mobility issues you can get free access to public transport in Nottingham with a Concessionary Travel Pass. For more information please visit the  Nottingham City concessionary travel webpage.

Disabled Person's Travel Pass

Depending on your circumstances you may qualify for free access to public transport in Nottingham with a disabled person's bus pass. For more information please visit the  Nottingham City disabled person's bus pass webpage.

Get a Railcard

A range of railcards are available that offer discounts on rail travel. Be sure to visit railcard.co.uk to see if you are eligible and how to apply.

For those aged 16-25, save a 1/3 off rail fares for days out, seeing family and friends and even festivals!

For those aged 60 and over, save 1/3 off rail fares for days out, holidays, seeing family and friends, and theatre trips!

For two named people travelling together, get an average annual saving of £129 plus special partner discounts!

If you have a disability that makes travelling by train difficult, you may qualify for a Disabled Persons Railcard

Valid for those aged 26-30. For just £30, save 1/3 on most rail fares to travel across Britain for a year!

Children aged 5-15 get 60% discount on kids fares! Up to four adults and four children can travel on one card.

For those travelling in the South East, aged 16 or over. Get an average annual saving of £191 plus partner discounts.

For those aged 16 or 17. Enjoy 50% off standard Anytime, Off-Peak, Advance and Season tickets, for just £30 a year.

If you are a veteran of the UK Armed Forces, you may qualify for a Veterans Railcard. Save a 1/3 on most rail fares.

Visit  railcard.co.uk  to see if you are eligible and how to apply.

Free Cycle Lessons For Nottingham City Residents

Are you an adult who never learned to ride a bike, or hasn’t ridden one for a while?

You can take part in group cycle lessons, take a bike maintenance workshop or visit  Dr Bike to carry out simple repairs, standard servicing and offer advice, and it's all free! The sessions include free use of bikes and helmets.

If you are a city resident and over 18 book your place here

E-bike Hire Scheme

Want a fun, sustainable way to travel across the city? Bike hire operator  Lime   has launched an electric bike (e-bike) rental scheme in Nottingham, in partnership with Nottingham City Council. Users can pick up and return Lime e-bikes from a network of designated e-bike-hire bays across the city.

Some features of the e-bikes include:

• Built-in front and rear lights – with rear lights that indicate when users brake
• An electric motor to help riders climb hills and restart their ride when stopped/stationary at traffic lights or zebra crossings
• A phone holder, allowing riders to easily navigate without having to stop and check directions
• Built-in baskets to help people carry shopping or bags
• A range of 64 km with batteries monitored by Lime so they can be charged when they run low

Lime will offer 50% off the cost of e-bike rides for lower income residents via its Lime Access programme. The programme provides eligible riders – including existing concession pass holders, key workers, students and jobseekers – with unlimited discounts with Lime, helping them to get where they need to go in a safe, sustainable and affordable way.

For more information on the scheme please click here to visit the Transport Nottingham website.

Fill Up For Less

If you are looking to save money every time you fill up your vehicle, be sure to visit the gocompare.co.uk  website. By inputting your postcode you can find and compare pricing on fuel at your local petrol stations. 

Nottinghamshire County Council - Concessionary Travel Passes

The national concessionary pass allows you to enjoy free off-peak travel on local buses anywhere in England. The national free entitlement operates between 9.30 and 23.00 Monday to Friday and all day at weekends and on public holidays.

Last Updated

Record Last Updated On: 19/04/2024

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Apply for an older person's bus pass

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Free bus pass changes: How to check eligibility and when to expect changes

Different rules apply to different areas of the uk.

• 10:37, 5 JAN 2022

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In England you can get a free bus pass when you reach the state pension age but with proposals to increase the age limit at which you can claim your pension, what does that mean for bus pass eligibility?

Different rules apply to different areas of the UK.

For instance, in Wales, Scotland and Northern Ireland you are able to apply from the age of 60. In England, however, it is aligned with the age for a state pension, so this could also mean the age for travel discounts could increase, according to the Mirror .

How to check if you are eligible for a free bus pass

To work out if you are eligible for a free bus pass in England, first of all you must have reached the national retirement age.

The best way to find out if you are eligible is to check locally and there are easy ways to do that.

Nottinghamshire County Council, for instance, allows you to apply, renew and check eligibility via its website , similarly, Nottingham City Council allows you to apply online as do other Nottinghamshire councils. Follow this link to the Government site for information on getting your bus pass and details of which local authority you need to apply based on your postcode.

Information is available whether you can get a pass, whether it is possible to get one sooner, and the details for your local area and any specific rules there.

Is the free bus pass eligibility criteria changing for pensioners?

Those eligible to draw a state pension should also be able to get a free bus pass in their local area.

The Government is currently on course to increase the state pension age from 66 to 67 between the years of 2026 and 2028.

A further increase is expected in 2048, which is expected to see the national retirement age go up to 68.

This could still change with Government policy and if data regarding life expectancy changes at all.

How to apply for a free bus pass and travel as a pensioner

The same Government tool that helps you navigate whether or not you are eligible for the pass will also help you apply by directing you to the right authority for your pass. You can apply for the discount scheme on the Government website.

State pension claimants can enter their postcode online to be provided with contact details for their local council.

Local council procedures can change when it comes to administering free passes if local authorities are contacted instead.

Extra benefits beyond just the standard state pension are important for the lives of pensioners across the country.

Group Communications Director at Just Group, Stephen Lowe, said: “The social and cultural reference to ‘freebie’ benefits means nearly all over 65s know about them but their financial value is dwarfed by other benefits which are less well known.

“The state pension alone will not provide a comfortable standard of living so checking your entitlement for other state benefits should be as much a part of planning for retirement as understanding what your private pension and other savings will provide.”

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Robin Hood Card

No need to worry if you have exact change for the bus, or whether you have to buy separate tickets for the tram and the bus. The Robin Hood card offers a cashless and convenient alternative.

We are working in partnership with the other councils and the different bus, tram and train operators to provide an integrated public transport network. The Robin Hood card is a smart, simple and cost effective way to pay for multi operator journeys.

Pay as you go

You can purchase a pay as you go card online.

Robin Hood Season is a multi-operator card that gives unlimited travel on any bus, tram or train within Greater Nottingham, offering maximum flexibility for your travel around the city. If you would like to purchase a Robin Hood Season card, visit the website or our travel centre – located in the Nottingham Tourism and Travel Centre.

Flexible Days

Robin Hood Flexible Days is a multi-operator that gives unlimited travel on any bus or tram within Greater Nottingham – just purchase 20 or 50 all-day travel passes and use them when it’s convenient for you!

Visit the Robin Hood card website for more information.

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