would i be a good tour guide

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10 Tips for Being a Good Tour Guide

• More: Preservation Tips and Tools
• By: Emily Potter

In the spring of 2013, when a hint of warmer weather got us ready to think about being outside, we put together a toolkit with ideas to help you organize a tour in your community . But don’t let the current chilly winter season stop you from giving―or going on―tours.

Instead, use these 10 tips, compiled by Johns Hopkins, Executive Director of Baltimore Heritage , to help you be the best tour guide you can be. (Not a tour guide? These tips can also give you insight into being a good tour goer.)

1. Face the crowd, not what you’re talking about. Tour guides often get so wrapped up in their subject they forget to face the people they are addressing. One secret to avoid this is to designate somebody in the crowd to interrupt you if they can’t hear you.

2. Be personal. No matter how much we love buildings, it’s a fact that people connect with people. So it’s good to have a few personal anecdotes ready, even if they’re just about past tours you've done. You’ll build a more personal connection to your group and create a memorable tour.

3. Tell a story (historical or contemporary). Make sure you have a few fun and compelling stories to tell about the buildings and sites you’re looking at. People are more likely to feel engaged when they are listening to a story, rather than a list of dates and names.

photo by: Marcin Wichary, Flickr

Tell a story, share your passion, get your tour group engaged in the places and sites you're excited about.

4. Get moving right away. Tours often get bogged down before they ever begin with tour guides doing the “big wind-up”―introductions, setting the theme, providing context, etc. Plan to scrap 90% of it.

Hint: If you have a script, the first line should tell you: “Move thirty feet up the street before you say anything.”

5. Don’t worry about being perfect. People don’t expect you to be perfect. Set the stage for human imperfection by acknowledging that people who may know more than you should speak up and share their knowledge with the group. The more interactive the tour is, the better!

6. Get help to get organized. Try to get a volunteer to check people in so you can chat with tour goers. People give tours for many reasons, but a big one is to meet new people, and the time before the tour is a great chance to get to know your group.

Hint: If you don’t have a volunteer beforehand, ask somebody on the spot. (They’ll love it!)

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7. End on time. (Or try very hard to.) Try like crazy to end on time. Nobody wants to feel like they are in tour jail. Tours on paper always seem too short and on the ground are always too long. Two hours is the absolute maximum. An hour to an hour and a half is better.

8. Limit your number of speakers. It’s hard to talk for just five minutes, so when you have multiple guides talking about different subject areas, it’s easy to lose track of time. Avoid it if you can, but, if you do have several different guides with you, designate one as the lead guide and the others as experts in a specific area.

9. Send a follow-up email. Follow up with an email―it can be as simple as a “thank you” note. If you can follow the tour with another contact, by email or otherwise, that’s another step towards creating a better link between the tour taker and your organization.

10. Avoid these traps:

• “12 (or 20…) people on the tour is the max.” Rather, let the space and tour guide set the scene.
• “You MUST plan everything out ahead of time.” In fact, a little spontaneity is good.
• “Don’t do outdoor tours in the winter.” People will still come, even in the snow.
• “Always have a backup plan in case it rains.” Don’t worry, people will come out in the rain, and it’s much easier than rescheduling.

A version of this story was published on 1/5/2016.

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Travel Guides, Info & Tips Blog

The Top 25 Qualities of an Effective Tour Guide-Guiding the Way

Are you passionate about travel and enjoy sharing your knowledge with others? Becoming a tour guide might be the perfect career path for you. Being a practical tour guide requires a unique set of skills and qualities that go beyond simply knowing the facts about a destination. In this article, we will explore the 25 qualities of a practical tour guide and how they contribute to creating memorable and enriching travel experiences.

Being an effective tour guide is not just about knowing the destination but also about possessing a range of qualities that enhance the overall experience for travelers. From excellent communication skills to a deep passion for the subject matter, a practical tour guide can make all the difference in creating memorable and meaningful experiences for their guests. 

In this article, we will explore 25 essential qualities for any tour guide looking to excel in their profession. Whether you are already a tour guide or aspiring to become one, this comprehensive guide will provide valuable insights and tips to enhance your skills and become an exceptional tour guide.

Table of Contents

What Qualities Do I Need To Be A Tour Guide?

To be a successful tour guide, there are several essential qualities that you should possess.

• Firstly, strong communication skills are vital. As a tour guide, you will need to convey information to your clients clearly and engagingly effectively. Excellent verbal and written communication skills will help you effectively communicate historical facts, local customs, and interesting anecdotes.
• Secondly, a deep knowledge and passion for the subject matter is crucial. Whether you are guiding tourists through a historical city, leading a nature hike, or conducting a food tour, you should have a thorough understanding of the area’s history, culture, and attractions. This knowledge will not only enhance your credibility as a guide but also enable you to answer questions and provide interesting insights to your clients.
• Lastly, being personable and friendly are essential qualities for a tour guide. You will interact with people from various backgrounds and cultures, so being approachable and adaptable is critical. Your enthusiasm and positive attitude will not only make the tour more enjoyable for your clients but also help create a welcoming and inclusive environment.

In conclusion, to be a successful tour guide, you should possess strong communication skills, a deep knowledge and passion for the subject, and be personable and friendly. These qualities will help you effectively engage and connect with your clients, making their experience memorable and enjoyable.

What Skills Make A Tour Guide With 5-Star Quality?

Regarding being a tour guide with 5-star quality, several critical skills are essential. Firstly, excellent communication skills are crucial. A tour guide must effectively convey information, engage with their audience, and answer questions. Clear and concise communication is essential to ensure tourists have a memorable and enjoyable experience.

In addition to communication skills, a tour guide should also have extensive knowledge and expertise in the area they are guiding. This includes historical facts, cultural insights, and local tips and recommendations. A 5-star tour guide is well-prepared and can provide accurate and exciting information, enhancing the tour experience.

Furthermore, a tour guide with 5-star quality must possess exceptional customer service skills. They should be friendly, approachable, and able to create a positive and welcoming atmosphere. A great tour guide understands the importance of personalizing the experience for each tourist and goes above and beyond to ensure their satisfaction. From anticipating needs to providing an exceptional level of service, these skills are vital in creating a memorable tour experience.

What Is The Most Important Quality Of Becoming An Effective Tour Guide?

When it comes to becoming a practical tour guide, several qualities are important to possess. However, one of the most crucial qualities is knowledge. A tour guide must have extensive knowledge about the destination they are guiding tourists through. This includes knowing about the history, culture, landmarks, and other important aspects of the place. Being well-informed allows the tour guide to provide accurate and interesting information to the tourists, enhancing their overall experience.

In addition to knowledge, communication skills are also essential for an effective tour guide. Communicating clearly and concisely is important in delivering information to the tourists. A tour guide must be able to articulate their thoughts and ideas in a way that is easily understandable to a diverse group of people. Good communication skills also involve listening to the tourists’ questions and feedback and being able to respond appropriately.

Lastly, enthusiasm and passion for the job set apart a great tour guide from an average one. A tour guide who is genuinely excited about the destination and their role in showcasing it will be able to create a positive and engaging atmosphere for the tourists. Their enthusiasm will be contagious, making the tour more enjoyable and memorable for everyone involved.

What Are The 5 Roles Of A Tour Guide?

A tour guide plays multiple roles in ensuring a successful and enjoyable travel experience for their guests. Here are the five primary roles of a tour guide:

1. Informer:  The primary role of a tour guide is to provide accurate and relevant information about the destination. They should be knowledgeable about the history, culture, landmarks, and other significant aspects of the place. Tour guides should be able to answer questions, share interesting facts, and engage their guests in informative discussions.

2. Interpreter:  Tour guides bridge the gap between different cultures and languages. They act as interpreters, translating information and conversations for their guests. They ensure effective communication between locals and visitors, enhancing the understanding and appreciation of the destination.

3. Organizer:  Tour guides are responsible for planning and organizing the itinerary. They arrange transportation, accommodation, and activities, ensuring a smooth and efficient travel experience. They handle logistics, such as coordinating schedules, managing reservations, and running any unforeseen circumstances that may arise during the trip.

25 Qualities Of An Effective Tour Guide Pdf

To view a PDF document that provides more detailed information on these 25 qualities of a practical tour guide, please click the link below: 25 Qualities of an Effective Tour Guide PDF.

25 Qualities Of An Effective Tour Guide Ppt

https://www.slideshare.net/jen199629/qualities-of-an-ideal-tour-guide

Skills Of A Tour Guide

• Communication Skills:
• Clear and confident speaking voice
• Appropriate language for the audience
• Ability to engage and connect with travelers
• Responsive to questions and concerns
• In-Depth Knowledge:
• Strong understanding of the destination’s history, culture, and attractions
• Staying updated on current events and changes in the area
• Organization and Time Management:
• Creating well-planned itineraries
• Efficient coordination of transportation and accommodations
• Handling unexpected situations effectively
• Interpersonal Skills:
• Building rapport with clients
• Friendliness and approachability
• Patience and attentiveness
• Sense of Humor:
• Creating a relaxed and enjoyable atmosphere

These skills and qualities collectively contribute to a tour guide’s ability to offer travelers an exceptional experience during their journey.

Characteristics of an Exceptional Tour Guide

• Knowledgeable:  Possesses in-depth knowledge of the destination’s history, culture, and attractions.
• Excellent Communication Skills:  Communicates information clearly and effectively to travelers.
• Enthusiastic:  Inspires excitement and engagement among tour participants with their passion for the subject matter.
• Flexible:  Adapts easily to unforeseen situations and changes in the itinerary.
• Organized:  Ensures a smooth and efficient tour experience through careful planning and preparation.
• Problem-Solving Abilities:  Capable of finding solutions quickly and efficiently, especially in challenging situations.
• Multilingual:  Speaks multiple languages to cater to a diverse group of travelers.

How to Become an Effective Tour Guide

• Gain Extensive Knowledge:  Conduct thorough research to acquire a deep understanding of the destination you’ll be guiding.
• Develop Communication Skills:  Practice and consider attending public speaking courses to improve your ability to convey information effectively.
• Cultivate Enthusiasm:  Stay curious and continuously learn about new attractions and experiences to maintain a high passion for your subject.
• Enhance Adaptability:  Seek opportunities to work in different environments and practice handling unexpected situations to become more flexible.
• Improve Organizational Skills:  Create detailed itineraries and proactively plan logistics for a well-organized tour.
• Sharpen Problem-Solving Abilities:  Participate in scenario-based training programs or seek advice from experienced tour guides to become a more effective problem solver.
• Learn Additional Languages:  Consider taking language courses or participating in immersion programs to become multilingual.

10 Characteristics Of A Tour Guide

• Knowledgeable
• Communication skills
• Flexibility
• Organizational skills
• Interpersonal skills
• Problem-solving
• Professionalism
• Sense of humor

As A Tour Guide, How Will You Manage Tourist With High Expectations?

Strategies for Managing Tourists with High Expectations

1. Listen Actively:  Listen to tourists’ expectations, interests, and preferences.

2. Manage Expectations:  Be transparent about what the tour can realistically offer and set clear expectations.

3. Provide Detailed Information:  Ensure tourists have comprehensive information about the tour itinerary, attractions, and activities.

4. Be Knowledgeable and Professional:  Demonstrate expertise in destinations, history, culture, and local customs.

5. Offer Personalized Experiences:  Tailor the tour to cater to individual preferences, arranging special interests-based activities.

6. Maintain Effective Communication:  Keep tourists informed about changes and provide alternative options.

7. Handle Complaints Professionally:  Address dissatisfaction empathetically, offering solutions to resolve concerns.

8. Seek Feedback:  Encourage tourists to provide feedback after the tour to improve future experiences.

What makes a great tour guide and host? | Rick Steves | TEDxSeattleSalon

In conclusion, a practical tour guide is vital in crafting unforgettable travel experiences. With extensive knowledge, excellent communication, and adaptability, they enrich journeys and create lasting memories. Beyond information, they foster a sense of camaraderie and storytelling, making them essential for exceptional adventures.

In conclusion, an effective tour guide plays a vital role in crafting unforgettable travel experiences. With qualities such as extensive knowledge, excellent communication, and adaptability, they enrich journeys and create lasting memories. Beyond information, they foster a sense of camaraderie and storytelling, making them essential for exceptional adventures.

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13 Tips To Be a Better Tour Guide

Being a tour guide is a fun, exciting, and rewarding job. You spend your days sharing your knowledge and chatting with guests. 

While you will improve your skills naturally with every tour you provide, there are some things you can to more proactive build your skills. 

In this post, we’re sharing 13 tips to help you be a better tour guide, including:

• What is a tour guide?
• What are the different types of tour guides?

What Are the Key Job Responsibilities for a Tour Guide?

13 top tips to be a better tour guide, what is a tour guide .

A tour guide is a professional who leads groups or individuals through tourist attractions, providing them with information, stories, and insights about the location, its history, culture, and significance.

Tour guides are responsible for ensuring that the tour is informative, engaging, and enjoyable for participants.

They often have expertise in specific areas such as historical sites, natural landmarks, museums, or cultural experiences, and they use this knowledge to enhance the visitors’ understanding and appreciation of the places they visit.

Additionally, tour guides handle logistical aspects of the tour, such as managing schedules, coordinating with other service providers, and addressing any questions or concerns from the participants.

What are the different types of tour guides? 

Here are some of the different types of public and private tour guides across the tourism industry.  

• Historical Tour Guides – Specialize in guiding tourists through historical sites, monuments, and museums. They provide detailed information about the history, architecture, and significance of the locations.
• Adventure Tour Guides – Lead tourists on adventurous activities such as hiking, rafting, or wildlife safaris. They are knowledgeable about outdoor survival skills, safety protocols, and the natural environment.
• Cultural Tour Guides – Focus on the cultural aspects of a location, including traditions, customs, festivals, and local lifestyles. They often guide tourists through cultural landmarks, markets, and festivals.
• City Tour Guides – Conduct tours within a specific city, highlighting its landmarks, neighborhoods, historical sites, and popular attractions. They provide insights into the city’s history, architecture, and modern-day life.
• Museum Guides – Work within museums to provide in-depth information about the exhibits, artifacts, and artworks. They often conduct guided tours, educational programs, and workshops.
• Eco Tour Guides – Specialize in ecotourism and sustainable travel. They guide tourists through natural environments, focusing on conservation, wildlife, and the ecosystem while promoting responsible travel practices.
• Special Interest Guides – Cater to niche interests such as food tours, wine tours, ghost tours, or photography tours. They have specialized knowledge in their area of interest and provide unique, themed experiences.
• Tour Managers: – Oversee the entire tour experience, often for longer trips or multiple destinations. They handle logistics, coordinate with local guides, manage schedules, and ensure the overall success of the tour.
• Driver Guides –  Combine the roles of driver and guide, offering guided tours while driving tourists to different locations. This is common in regions where driving between sites is necessary.

Tour guides have to manage various responsibilities throughout their day to provide memorable experiences for guests. Successful tour guides enjoy working with people, are excellent storytellers, and solve problems independently. 

Tour guides have to manage multiple responsibilities throughout their day, including:

• Greeting visitors and interacting with them before the start of the tour
• Letting participants know about the tour’s itinerary and rules
• Planning and managing the itinerary 
• Learning and memorizing interesting details and facts and turning them into stories 
• Having a strong understanding of your tour’s layout and location 
• Setting up and maintain equipment before the start of a tour if necessary
• Being prepared in case of an emergency
• Ensuring guests remain safe and follow all proper protocols  

Successful tour guides continuously build and improve their skills throughout their careers to provide memorable and engaging experiences. Learning new information and skills also helps keep the tours and experiences you deliver engaging and fresh for you. Your enthusiasm and enjoyment will show to guests and help capture their attention.

So whether you’re just starting out as a tour guide or have been working in the field for a while, here are 13 ways you can continue to build your skills as a tour guide. 

1. Skip lengthy introductions or setups at the beginning of the tour

Introductions to the tour and a review of rules can help provide structure and context for your guests. That said, you don’t want the introduction information to go on so long that you lose your guests’ attention. 

When planning what to say at the start of the tour, look for ways to provide the necessary information while keeping guests engaged and maintaining their enthusiasm for the tour or activity.  

Depending on the type of tour you provide, you may have to first cover safety measures before moving visitors to a location, so use your judgment. If you’re unsure whether your introduction is too long, consider asking a fellow guide to listen to your opening. They can provide you with feedback on what it’s like from a visitor’s perspective.

2. Bring information to life through a story

People love stories. Your guests are more likely to remember, understand, and appreciate the information you share when you can tell it through a story. The stories can be historical or contemporary. This strategy increases the likelihood that guests will ask questions and engage with you, making the experience more fun for everyone.

You don’t have to tell everything as a story, but sprinkle them in throughout the tour to maintain everyone’s attention. If you feel uncomfortable telling stories, you can build your storytelling skills. You can listen to audiobooks or podcasts of famous or popular storytellers or take a public speaking course.

3. Face guests when sharing information

When you’re discussing something, it’s natural to point and look at the object. As a tour guide, you’ll engage your audience better by facing them. This strategy allows them to see your gestures and hear you better. 

You can teach yourself to turn toward the group. To help learn this habit, consider identifying one person in the group that you will look at when you first start talking. To ensure the whole group feels engaged, be sure to move your gaze to other visitors soon after you start talking.

This strategy provides you with a consistent cue to help you develop the habit of turning towards the group when you start talking. After a while, you’ll naturally turn toward the group when you’re giving your tours. 

4. You don’t have to know everything

As a tour guide, you purposefully try to learn everything you can about the locations on your tour. That said, you don’t have to know everything. You may have a guest who has unique expertise or insider’s experience. Let them share with the group. Everyone will have a richer experience, and you can potentially incorporate this information into future tours. 

5. Avoid exaggerating information

You want your tours exciting and engaging, but you also want to be known as a credible and knowledgeable expert. Therefore, resist the urge to exaggerate information. Your guests won’t trust what you say or recommend the tour if they discover you’ve provided inaccurate details or facts. 

Sometimes exaggeration can sneak in when telling stories, so make sure your stories are based on facts and verifiable information. 

6. Provide anecdotes when possible

Telling personal anecdotes can provide a special touch and experience for your guests. These can make the tour more engaging and help you connect with visitors. 

While you can plan ahead of time what anecdotes you will tell, being able to spontaneously provide anecdotes and insights tailored to the group can help enhance the overall experience. You can take a local improv class to help practice this skill.

7. Be punctual (and ideally early)

When people are on vacation, they often have carefully orchestrated plans. If one part starts late or goes too long, they may miss another planned opportunity. Your guests will appreciate you starting and ending your tours on time. Being punctual will help build their confidence in you as a professional and expert. 

When it’s possible, try to arrive early for tours. This strategy will give you time to get to know participants before the tour starts. This strategy helps you build rapport and start learning what types of information they want so you can tailor the experience to their needs. You’ll also be able to answer any questions people have about the area before the tour begins. 

8. Be attentive to guests’ needs 

Being attentive to your guests’ needs is about more than just guiding them from one point to another. It’s about creating a comfortable and enjoyable experience. For instance, if you notice guests looking tired, suggest a short break or a slower pace. If a particular topic sparks interest, consider diving deeper into that subject. This adaptability shows that you’re not just following a script but are genuinely committed to providing a fulfilling experience.

Moreover, being attentive means being prepared to answer questions or provide solutions to unexpected issues. Whether it’s a question about local dining options or needing assistance with accessibility, your readiness to help can significantly enhance guest experience. 

9. Be passionate 

Your enthusiasm and passion for the subject matter are infectious and can enhance the tour experience. When you speak about the history, culture, or landmarks with genuine excitement, it engages your guests and makes the information more compelling. This enthusiasm can transform an effective tour guide into a truly 5-star tour guide.  

However, it’s important to balance your enthusiasm with the ability to read your audience. Some guests may prefer a more subdued approach, while others might enjoy high energy. Tailoring your enthusiasm to suit the group’s dynamics is key. 

10. Use humor 

A well-timed joke or a witty remark can lighten the mood and enhance the overall experience. It helps in breaking the ice and making even the most difficult customers feel more comfortable. However, it’s crucial to exercise guest discretion. Tailor your humor to the audience and avoid jokes that could be misunderstood or that touch on sensitive topics. The goal is to add a light-hearted touch to your tour, not to make anyone uncomfortable. 

11. Offer personal recommendations

Take a nod from hotel concierges by offering personal recommendations towards the end of the tour. This adds a special touch to the experience. Sharing your favorite local spots, eateries, or hidden gems provide guests with insider knowledge they might not find in guidebooks. These recommendations should be tailored to the interests of the group and can range from the best places to catch a sunset, to a local café known for its specialty dishes.

12. Invite feedback and follow-up

Inviting feedback at the end of the tour is a great way to show that you value your guests’ opinions and are committed to improving your service. Encourage them to share their thoughts and suggestions. This feedback can be invaluable in refining your tours and making them more enjoyable for future guests.

Additionally, offering to stay in touch for any further questions or recommendations can leave a positive lasting impression. It shows that you’re not just interested in providing a service but are genuinely invested in their experience. This openness to feedback and follow-up can lead to more positive reviews and recommendations, which are essential for a successful tour guiding career.

13. End with a memorable conclusion

Summarize the key points of the tour and leave your guests with a final thought, story, or anecdote that encapsulates the essence of the experience. This could be a poignant story, a surprising fact, or a humorous observation. A strong conclusion ties the entire tour together and gives your guests something to remember and talk about long after the tour has ended.

Moreover, a memorable conclusion is an opportunity to not only thank your guests, but it gives you an easy opportunity to ask for a review. This can not only increase the chance that you’ll get a nice tip but you can also wind up with more customers from the 5-star reviews they leave.  

In sum, being a tour guide is a fun and interesting job that allows you to interact with various people. Like many professions, the more you practice and work on building your skills, the better everyone’s experience, including yourself.  

Incorporating these strategies and tips can help you elevate your tour from good to great, making your visitors more likely to tell others about your tours.

Pro Tip: Not a customer but interested in checking out Xola? Explore all of the features including guide management.

Writer Jessica Malnik

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How to look for the qualities of an effective tour guide operator when hiring

By Kevin Tjoe — 24 Jun 2018

amadeus   tips   tour guide   tour operator

Updated June 2022 – Raise your hand if you’ve ever felt like giving up on hiring your next tour guide. When you on-board new hires, you’re hit with the realization that they’re just not a good fit, killing any sense of confidence you had about finding the best person for the job. It’s daunting enough finding a new hire – never mind going through the on-boarding process all over again when it doesn’t work out.

Well, there’s good news: selecting your next tour guide role doesn’t have to be that hard. With the right set of criteria of tour guide skills at your disposal, you could easily find the best tour guide for your business, all without the hassle that comes with having it not work out.

Wondering what personality traits do tour guides have that will reveal their future success or failure? To help you answer this, we’ve outlined 10 important qualities of a good tour guide. 

With these tour guide characteristics tips, you’ll know exactly what makes a good tour guide and have the proper tools in place to hire someone who will exceed customer expectations and customer satisfaction. 

1.  Enthusiasm

One of the most fundamental tour guide characteristics is enthusiasm.

Customers can tell if a tour guide doesn’t want to be there. Considering that nobody wants to feel like their presence is a nuisance, it is impossible to provide customers with a fun and engaging tour if it’s obvious that their guide would prefer to be at home.

On the other hand, enthusiasm is contagious. If a customer notices that their tour guide is as excited to be there as they are, they’ll feel a lot more satisfied with their overall experience. Enthusiasm fosters an authentic connection between the tour guide and customers. It’s also the backdrop of all of the other essential characteristics of a good tour guide. An enthusiastic tour guide will be not only willing but excited to grow their skills and engage with the customers.

2.  Organization and punctuality

Besides dressing themselves well, this involves setting expectations prior to the tour – informing customers of location, time, and length of tour, what they need to bring, and any rules or special considerations (if your online booking system doesn’t automate this for you). Your tour guide needs to have organisational skills to be able to run through the structure for each tour in advance.

Ultimately, one of the key characteristics of a good tour guide is effective time management skills and punctuality. They shouldn’t make customers wait for them, and they should end the tour on time.

How punctual are they when it comes to their appointments with you during the interview process? This is a good indicator of how they will be when running your tours.

The speed with which they speak and move the tour along should also be just right – it can’t be too fast or too slow. You don’t want your customers to get bored or feel rushed through certain parts of the tour.

3.  Prepared for anything

A good tour guide is adept at improvising, no matter whether it’s responding to hiccups in the tour’s timing, unexpected customer questions, or responding to crises. It’s key that your tour guides are capable of efficiently detecting and responding to any crisis, no matter how big or small. They should also have a comprehensive understanding of your company’s tour guide insurance policies and how this may relate to their work.

Unexpected situations can crop up where medical assistance is needed. Every guide should know First Aid and carry the appropriate equipment. Can your candidate attend to the injured using this equipment? If not, are they willing to attend First Aid training prior to starting?

4.  Can read the room

A good tour guide will take the initiative to learn about customers on the tour, then include universally relevant information to tailor the examples they use to make it more personal. They need to be aware of who they’re speaking to, the audience needs to see that your tour guide engages with all the attendees.

5.  An engaging storyteller

Obviously, you don’t want people to become disinterested whilst on your tour. Your guide’s personality is a huge part of that. Can they make the tour more interactive? They should be able to invite questions and use demonstrations to help tourists to learn by themselves. 

One of the most essential qualities of a good tour guide is a great customer service experience and the ability to hold good conversations. It’s also important that they have a passion for travel as this will keep the audience interested and engaged .

Make sure that they themselves are interested in the subject matter, because they need to be enthusiastic about what they’re saying.

6 .  Knows their stuff

Another one of the most important characteristics of a tour guide is their ability to retain information.

Your guide must be able to recite facts from memory and be clear in delivering them. Facts have to be accurate – otherwise, they should be able to say they aren’t sure and get back to the customer asking.

Of course, you can’t expect your tour guide to know everything from day one. But hiring a tour guide who demonstrates an enthusiasm for learning and has clearly researched your tour company prior to their job interview, is key to ensuring that your staff are committed to learning and understanding the tours they provide.

7. Multilingual

While it may not be a necessity, speaking multiple languages is an excellent and particularly useful quality of a good tour guide. A multilingual tour guide will dramatically broaden your target audience and help welcome people from varying backgrounds to your tour.

A tour guide doesn’t need to be fluent in dozens of languages for their lingual skills to be handy. All tour guides should at least have a conversational grasp of commonly encountered languages. This knowledge becomes extremely useful if someone has an emergency.

8.  Leadership and initiative

Since they’re managing a group of people, the ability to have a certain level of authority is crucial. Tour guides must be able to lead a group of people without being condescending, snobby, or aggressive. If something unexpected happens on the tour, a good tour guide will be able to take charge in an assertive manner to ensure that all customers receive the right directions.

9.  A good sense of humor

Whilst they don’t have to be total comedians, tour guides need to be quick witted so they can throw in friendly jokes or light banter with the customers. Again, it’s not a stand-up routine, so they should also know when to be quiet. You can gauge this aspect of their personality when they interview for the job.

10. Willingness to learn

 A key part of your tour should be collecting feedback and using it to make it better. Your tour guides should be open to change based on customer criticism – without taking it too personally.

Of course, the ideal tour guide will look differently for each tour operator company as some traits are necessary for certain activities but not others. However, there are certain qualities of a good tour guide that transcend time and place: enthusiasm, a willingness to learn, leadership skills, and punctuality.

Now that you’ve found what makes a good tour guide, it’s time to ensure that your newly hired tour guides are given the right tools they need to succeed.

Rezdy’s all-in-one online booking software simplifies the management of your tour company so you can ensure that your customers receive a satisfying experience. Curious to see how Rezdy can help your tour guides succeeds? Start a  FREE 21-day trial  or  book a demo so you can  experience first-hand the benefits of automated activity booking websites.

If you enjoyed this article then make sure to follow the  Rezdy blog . There are a lot of marketing tools and tour operator tips designed with businesses like yours in mind.

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• Travel Guide

How To Be A Successful Tour Guide

Published: December 14, 2023

Modified: December 28, 2023

by Jenelle Speck

• Plan Your Trip
• Travel Tips

Introduction

Being a tour guide can be an incredibly rewarding and exciting profession. It allows you to share your passion for travel and adventure with others while immersing yourself in different cultures and exploring new destinations. Whether you’re leading a group trek through the Amazon rainforest or guiding tourists through the ancient ruins of Rome, being a successful tour guide requires a combination of knowledge, skills, and a genuine love for adventure.

In this article, we will discuss the essential requirements and qualifications needed to excel as a tour guide. We’ll explore the importance of researching and planning captivating tours, as well as the effective communication skills necessary to engage and connect with your guests. Additionally, we’ll delve into the art of building rapport with your guests, handling difficult situations, and ensuring their safety and satisfaction throughout the entire journey.

To be a successful tour guide, it’s crucial to maintain professionalism and adhere to ethical standards. We’ll provide insights on how to continuously enhance your knowledge and expertise to stay ahead in the ever-evolving travel industry. Lastly, we’ll touch on the importance of marketing and promoting your tours to attract new clients and grow your business.

Whether you’re a seasoned tour guide looking to refine your skills or someone considering a career in adventure tourism, this article will provide valuable information and tips to help you become a successful tour guide, delivering memorable experiences to your guests.

Requirements and Qualifications

Becoming a tour guide requires a combination of skills, qualifications, and personal attributes. While there may not be any set criteria or formal education requirements, possessing certain qualities can greatly enhance your chances of success. Here are some of the key requirements and qualifications to consider:

• Passion for Adventure: A deep love for travel, exploration, and adventure is the foundation of being a successful tour guide. Your enthusiasm will be contagious and inspire your guests to fully embrace the experience.
• Knowledge and Expertise: A comprehensive understanding of the destination you are guiding in is crucial. This includes history, culture, geography, local customs, and attractions. Continuously expand your knowledge through research and firsthand experiences.
• Communication Skills: Excellent communication skills are essential for delivering engaging tours. From clear and concise explanations to storytelling, your ability to captivate and connect with your guests is paramount.
• Language Proficiency: Fluency in the language(s) spoken by your guests is highly advantageous. If you plan to lead tours internationally, consider learning popular languages like English, Spanish, or Mandarin.
• Physical Fitness: Tour guiding often involves physical activities like hiking, walking, or cycling. Being physically fit allows you to endure the demands of the job and provide assistance if needed.
• Organizational Skills: Planning and coordinating tours require excellent organizational skills. From managing logistics to creating detailed itineraries, staying organized ensures smooth and enjoyable experiences for your guests.
• Interpersonal Skills: Building rapport and creating a positive rapport with your guests is crucial. The ability to connect with people from diverse backgrounds and make them feel comfortable is a valuable asset.
• Problem-Solving Abilities: As a tour guide, you may encounter unexpected situations or challenges. Quick thinking, adaptability, and problem-solving skills will help you handle such situations with ease and maintain guest satisfaction.

While academic qualifications may not be mandatory, pursuing relevant courses or certifications in tourism, hospitality, or outdoor activities can enhance your credibility. Additionally, gaining practical experience through internships, volunteering, or working as an assistant guide can provide valuable insights and practical skills.

By possessing these requirements and qualifications, you will be well-prepared to embark on a successful career as a tour guide, delivering unforgettable experiences to your guests.

Researching and Planning

One of the most critical aspects of being a tour guide is the ability to research and plan captivating and well-organized tours. Your guests rely on you to provide them with a seamless and unforgettable experience. Here are some essential steps to follow when researching and planning your tours:

• Destination Familiarization: Familiarize yourself with the destination you will be guiding in. Research its history, culture, attractions, and hidden gems. Get to know the local customs, traditions, and etiquettes to ensure a respectful and immersive experience for your guests.
• Understanding Your Audience: Determine the demographics, interests, and preferences of your target audience. Will your guests be adventure enthusiasts, history buffs, or nature lovers? Tailor your tours accordingly to provide a personalized and engaging experience.
• Selecting Key Sites and Activities: Identify the must-see sites and attractions in the destination. Consider both popular landmarks and off-the-beaten-path locations to provide a well-rounded experience. Research and select exciting activities and experiences that align with your guests’ interests.
• Creating a Detailed Itinerary: Craft a detailed itinerary that outlines the day-to-day activities, including transportation, accommodations, meal options, and specific timeframes for each activity. Build in flexibility for unexpected changes or additional opportunities that may arise.
• Ensuring Safety and Accessibility: Prioritize the safety and accessibility of your tours. Research hazard-prone areas, weather conditions, and any potential health risks. Account for the physical abilities and limitations of your guests, providing suitable alternatives or adjustments when necessary.
• Engaging Guides and Experts: Connect with local guides or experts who can provide unique insights and enhance your guests’ experience. Collaborating with knowledgeable individuals adds depth and authenticity to your tours.
• Considering Logistics and Timing: Pay attention to logistical aspects, such as transportation arrangements, ticket bookings, and crowd management. Plan your tours to avoid peak tourist seasons or crowded times to ensure a more enjoyable and comfortable experience for your guests.

Remember to continuously update your knowledge by staying informed about current events, new attractions, and changing regulations. Embrace feedback from previous tours to refine and improve your planning process. By conducting thorough research and careful planning, you can create tours that leave a lasting impression on your guests.

Creating Engaging Tours

As a tour guide, it is your responsibility to create engaging and immersive experiences for your guests. By curating tours that leave a lasting impression, you can ensure their satisfaction and increase the likelihood of them recommending your services. Here are some tips to help you create captivating and memorable tours:

• Storytelling: Narrate captivating stories and anecdotes about the destination and its attractions. Make history come alive, add local legends, or share personal experiences to engage your guests emotionally and intellectually.
• Interactive Experiences: Provide opportunities for your guests to actively participate and engage with the destination. Incorporate interactive elements like hands-on activities, tastings, or cultural demonstrations to create a deeper connection and understanding.
• Sensory Experiences: Appeal to your guests’ senses by highlighting the sights, sounds, smells, tastes, and textures of the destination. Encourage them to fully immerse themselves in the local culture and environment.
• Variety of Activities: Offer a variety of activities to cater to different interests and preferences. Whether it’s hiking, biking, exploring historical sites, or indulging in culinary delights, provide a diverse range of experiences to appeal to a broader audience.
• Flexibility and Spontaneity: While it’s essential to have a well-structured itinerary, leave room for flexibility and spontaneity. Embrace unexpected opportunities or interests that arise during the tour and adapt your plans accordingly to provide a memorable and personalized experience.
• Engaging with Locals: Encourage interactions between your guests and the local community. Arrange visits to local markets, workshops, or community initiatives where they can engage with locals, learn about their daily lives, and support local businesses.
• Unveiling Hidden Gems: Go beyond the typical tourist hotspots and unveil hidden gems that showcase the destination’s unique charm and character. Whether it’s a secluded beach, a secret viewpoint, or a lesser-known historical site, surprise your guests with hidden treasures.
• Share Insider Tips: Provide insider tips and recommendations to make your guests’ experience even more enriching. Share your favorite local restaurants, shops, or lesser-known trails, allowing them to discover the destination like a local.

Remember, the key to creating engaging tours is to cater to your guests’ interests, evoke their curiosity, and create a sense of wonder and excitement. By incorporating storytelling, interactive experiences, and a variety of activities, you can create tours that leave a lasting impact and keep your guests coming back for more unforgettable adventures.

Effective Communication Skills

As a tour guide, effective communication is the key to engaging and connecting with your guests. It allows you to share information, convey your passion for the destination, and create an enjoyable and informative experience. Here are some essential communication skills to master:

• Clarity and Enunciation: Speak clearly and enunciate your words to ensure that your guests can understand you easily. Use simple language and avoid jargon or complex terminology that may be unfamiliar to your audience.
• Active Listening: Practice active listening by giving your full attention to your guests. Encourage them to ask questions or share their thoughts and opinions and respond attentively. This helps create a positive and interactive atmosphere.
• Body Language: Pay attention to your body language, as it can greatly impact how your message is received. Maintain an open and welcoming posture, use appropriate gestures, and make eye contact to establish a connection with your guests.
• Use of Visuals and Props: Support your verbal communication with visual aids and props. Maps, photos, or physical objects can enhance understanding and make your explanations more engaging and memorable.
• Adaptability: Adapt your communication style to suit the needs of your guests. Consider their language proficiency, cultural background, and any accessibility requirements. Ensure that everyone can fully engage and understand the information you are sharing.
• Personalization: Tailor your communication to your audience by using personal anecdotes, addressing individuals by name, or referring to their interests. This personal touch creates a connection and makes the experience more memorable.
• Storytelling Skills: Master the art of storytelling to captivate your guests’ attention. Use vivid descriptions, emotions, and suspense to bring the destination to life and create a memorable experience.
• Engage with Humor: Incorporate humor into your communication to create a relaxed and enjoyable atmosphere. Light-hearted jokes or funny anecdotes can help break the ice, maintain interest, and foster a positive connection with your guests.

Remember to gauge your guests’ engagement and adjust your communication as needed. Ask for feedback and encourage them to share their thoughts and questions throughout the tour. By honing your communication skills, you can ensure a memorable and engaging experience for your guests, leaving them with a deeper appreciation for the destination and their time with you.

Building Rapport with Guests

Building a strong rapport with your guests is essential for creating a positive and memorable experience. When guests feel comfortable and connected with their tour guide, they are more likely to engage, ask questions, and fully embrace the journey. Here are some tips to help you build rapport with your guests:

• Warm Welcome: Start the tour with a warm and friendly greeting. Make eye contact, smile, and introduce yourself to create a welcoming atmosphere from the very beginning.
• Active Engagement: Engage with your guests throughout the tour by asking open-ended questions, encouraging their participation, and actively listening to their responses. This shows genuine interest and makes them feel valued.
• Personalize the Experience: Take the time to learn your guests’ names and use them during interactions. Remember their interests or special occasions they may be celebrating. Personalizing the experience makes them feel special and acknowledged.
• Share Personal Stories: Share personal anecdotes or experiences related to the destination or the tour activities. This creates a connection and allows guests to see you as not just a guide but also a fellow traveler.
• Empathy and Emotional Intelligence: Show empathy by understanding and addressing your guests’ needs and concerns. Be attentive to their emotions and adapt your approach accordingly. This helps create a comfortable and supportive environment for open communication.
• Respect Cultural Differences: Be mindful of the cultural diversity within your group. Respect different beliefs, customs, and values, and encourage guests to share their own cultural backgrounds to foster a sense of inclusivity and appreciation.
• Be Approachable: Be approachable and accessible to your guests. Encourage them to ask questions, seek guidance, or share their thoughts and experiences. Showing a willingness to interact and help creates a welcoming and supportive environment.
• Show Genuine Enthusiasm: Express your passion and enthusiasm for the destination and the tour activities. Your genuine excitement will be contagious and inspire guests to fully immerse themselves in the experience.
• Flexibility and Adaptability: Remain flexible and adaptable to meet the individual needs and preferences of your guests. Be open to suggestions, adjust the pace if necessary, and accommodate reasonable requests to ensure their comfort and satisfaction.

Remember, building rapport requires genuine interest, active engagement, and a willingness to connect with your guests on a personal level. By establishing a strong rapport, you create a trusting and enjoyable atmosphere that enhances the overall tour experience for everyone involved.

Handling Difficult Situations

As a tour guide, it is essential to be prepared for and effectively handle difficult situations that may arise during your tours. Whether it’s a sudden change in weather, a medical emergency, or guest dissatisfaction, your ability to stay calm, proactive, and empathetic is crucial. Here are some tips for effectively handling difficult situations:

• Remain Calm and Composed: Stay calm and composed, even in challenging situations. Your guests will look to you for guidance and reassurance, so maintaining a calm demeanor helps instill confidence and minimize panic.
• Assess the Situation: Quickly assess the situation and prioritize the safety and well-being of your guests. Identify any immediate risks or concerns and take necessary steps to address them promptly.
• Communicate Clearly: Effectively communicate with your guests, providing clear instructions and information about the situation at hand. Keep them informed of any changes, updates, or alternative plans, ensuring they feel informed and involved.
• Show Empathy and Support: Display empathy and understanding towards your guests’ concerns or discomfort. Listen attentively, acknowledge their feelings, and address their needs to the best of your ability. Offer support and reassurance throughout the situation.
• Follow Emergency Procedures: Familiarize yourself with emergency procedures and protocols specific to the destination or activity. This includes knowing the location of emergency services, medical facilities, and evacuation routes.
• Seek Expert Advice if Needed: If the situation requires specialized knowledge or assistance, seek advice from local authorities, medical professionals, or relevant experts. Act promptly to ensure the safety and well-being of your guests.
• Maintain Open Communication: Encourage guests to voice their concerns or questions openly. Listen attentively, respond empathetically, and address their concerns transparently. Open communication helps build trust and allows for timely resolution of issues.
• Provide Alternative Options: In case of unexpected changes or disruptions, offer alternative options or activities to make up for any inconvenience. This demonstrates your commitment to ensuring your guests have a satisfactory experience, even in challenging circumstances.
• Document and Report: Keep a record of any incidents, complaints, or feedback received during the tour. This information will be valuable for improving future tours and providing insights to your organization, if applicable.
• Learn from the Experience: Reflect on difficult situations and learn from them to enhance your future tour planning and management. Evaluate what worked well and identify areas for improvement, ensuring that you are better prepared for similar situations in the future.

Remember, while handling difficult situations can be challenging, your ability to remain calm, communicate effectively, and prioritize the safety and well-being of your guests is vital. By demonstrating empathy, proactivity, and professionalism, you can navigate through challenging circumstances and ensure a positive experience for your guests.

Ensuring Guest Safety and Satisfaction

As a tour guide, the safety and satisfaction of your guests should always be a top priority. By implementing proactive measures and creating a positive environment, you can ensure that your guests have a safe and satisfying experience. Here are some key aspects to consider:

• Thorough Risk Assessment: Conduct a comprehensive risk assessment before each tour to identify potential hazards and develop appropriate safety measures. Consider factors such as weather conditions, terrain, activities, and the physical capabilities of your guests.
• Provide Safety Briefings: Start each tour with a safety briefing to educate your guests about any potential risks, safety protocols, and emergency procedures. Make sure they know how to use any equipment provided and encourage them to ask questions or express any concerns.
• First Aid and Emergency Preparedness: Carry a well-stocked first aid kit and be trained in basic first aid techniques. Familiarize yourself with the nearest medical facilities and emergency services in the area. Be prepared to handle common emergencies and provide appropriate assistance.
• Regular Equipment Maintenance: Regularly inspect and maintain all equipment used during the tour, such as hiking gear, vehicles, or water sports equipment. Ensuring they are in good working condition reduces the risk of accidents and malfunctions.
• Monitor Weather and Environmental Conditions: Stay informed about weather forecasts and environmental conditions. Modify plans if necessary to avoid exposure to extreme weather or unsafe conditions. Have a backup plan in place for unexpected changes.
• Proactive Communication: Keep your guests informed about any changes to the itinerary, safety updates, or relevant information throughout the tour. Maintain clear and open communication channels, allowing your guests to raise any concerns or ask questions at any time.
• Encourage Feedback: Regularly seek feedback from your guests to understand their needs, preferences, and concerns. Actively address any feedback received and use it to improve future tours and tailor the experience to meet their expectations.
• Ensure Accessibility: Accommodate the accessibility needs of your guests, such as mobility restrictions or dietary requirements. Modify activities or provide suitable alternatives to ensure that everyone can participate and feel included.
• Create a Positive Environment: Foster a positive and inclusive atmosphere where all guests feel welcomed and respected. Encourage interaction and mutual respect among the group, creating a supportive environment for everyone to thrive.
• Exceed Expectations: Strive to exceed your guests’ expectations by going the extra mile. Surprise them with little touches, personalized gestures, or unexpected experiences to create a lasting impression of satisfaction and delight.

Remember, ensuring guest safety and satisfaction requires careful planning, effective communication, and a responsive approach. By taking proactive measures, prioritizing their well-being, and aiming to exceed their expectations, you can provide a exceptional experience that leaves your guests happy, fulfilled, and eager to recommend your services.

Maintaining Professionalism and Ethics

As a tour guide, maintaining professionalism and ethical standards is crucial for building trust with your guests and ensuring a positive experience. Upholding a high level of professionalism and ethical conduct not only reflects positively on you but also contributes to the reputation of the entire tourism industry. Here are some key principles to guide your behavior:

• Expertise and Knowledge: Continuously update and expand your knowledge about the destinations you guide in, including history, culture, and current affairs. Be well-informed and able to provide accurate and insightful information to your guests.
• Respect for Cultural Sensitivities: Show respect for the culture, customs, and traditions of the destinations you operate in. Promote responsible tourism practices that preserve and celebrate the local heritage, environment, and communities.
• Professional Appearance and Conduct: Present yourself in a professional manner by dressing appropriately and maintaining a neat appearance. Demonstrate professional behavior by being punctual, attentive, and responsive to your guests’ needs.
• Confidentiality: Respect the privacy and confidentiality of your guests. Do not disclose personal or sensitive information without proper consent. Safeguard any information obtained during the tour to maintain confidentiality and trust.
• Honesty and Integrity: Be honest and transparent in your interactions with guests. Provide accurate information, including pricing, expectations, and potential risks. Do not engage in misleading practices or make false claims that may compromise guest trust.
• Empathy and Inclusivity: Treat all guests with respect, regardless of their background, nationality, or beliefs. Foster an inclusive and welcoming environment, ensuring that everyone feels valued and included.
• Conflict Resolution: Handle conflicts or disagreements with professionalism and diplomacy. Listen to all parties involved, seek understanding, and work towards a fair resolution. Maintain composure and remain neutral when mediating disputes.
• Environmental Responsibility: Be mindful of the impact your tours may have on the environment. Promote sustainable practices such as reducing waste, respecting wildlife and natural habitats, and encouraging responsible behaviors among your guests.
• Accountability: Take responsibility for your actions and mistakes. Address any guest concerns or complaints promptly and professionally. Learn from feedback and strive to continuously improve as a tour guide.
• Compliance with Legal and Ethical Standards: Familiarize yourself with and adhere to local laws, regulations, and industry guidelines. Avoid engaging in any illegal or unethical activities that could tarnish your reputation and that of the tourism industry.

Maintaining professionalism and ethics ensures that you provide a trustworthy and reputable service. By practicing these principles, you not only enhance the guest experience but also contribute to the sustainable development of the tourism industry.

Enhancing Knowledge and Expertise

As a tour guide, continuously enhancing your knowledge and expertise is crucial for staying ahead in the ever-evolving world of adventure tourism. By deepening your understanding of destinations, honing your skills, and staying up-to-date with industry trends, you can provide a higher level of service and enrich the experiences of your guests. Here are some strategies to enhance your knowledge and expertise:

• Continual Learning: Embrace a lifelong learning mindset by seeking opportunities to expand your knowledge. Read books, articles, and travel guides about the destinations you guide in. Attend seminars, workshops, and conferences to stay informed about the latest industry developments.
• Destination Familiarization: Explore your guiding destinations extensively. Visit different sites, engage with locals, and immerse yourself in the culture. This firsthand experience will not only deepen your knowledge but also allow you to share enriching stories and insights with your guests.
• Seek Feedback from Guests: Regularly seek feedback from your guests to understand their perspectives and areas for improvement. Use their insights to address any shortcomings and refine your guiding techniques. Actively engage in conversations with your guests to learn from their experiences and gather valuable feedback.
• Network and Collaborate: Connect with other tour guides, travel professionals, and industry experts. Join professional associations or online communities to exchange ideas, insights, and best practices. Collaborate with fellow guides on joint projects or share knowledge through mentorship programs.
• Develop Specialized Skills: Consider developing specialized skills or expertise in specific areas of interest. This could include gaining certifications in wildlife conservation, cultural heritage, or adventure activities. This specialized knowledge will enhance the uniqueness and quality of your tours.
• Technology and Digital Skills: Embrace technology and develop digital skills relevant to your role. Utilize online resources, apps, and platforms to enhance your guiding capabilities. Stay updated with social media trends to effectively market and promote your tours to a wider audience.
• Language Acquisition: Learn additional languages to expand your communication capabilities with a wider range of guests. Being able to speak the language of your guests builds rapport and allows for a more immersive experience.
• Keep Up with Industry News: Stay informed about the latest industry news, travel trends, and sustainability initiatives. Subscribe to industry publications, follow reputable blogs, and engage with industry influencers and experts on social media platforms.
• Engage in Cultural Exchange: Immerse yourself in cultural exchange opportunities to gain firsthand knowledge about different cultures, traditions, and customs. This can be achieved through volunteer work, homestays, or participating in local community activities.
• Reflect and Evaluate: Set aside time for self-reflection and evaluation. Assess your strengths and areas for improvement as a guide. Regularly reassess and update your tour itineraries, activities, and delivery techniques to ensure they meet the changing needs and expectations of your guests.

Remember, the pursuit of knowledge and expertise is a lifelong journey. By embracing continuous learning, seeking feedback, and connecting with others in the industry, you can enhance your guiding skills and provide exceptional experiences for your guests.

Marketing and Promoting Your Tours

Effective marketing and promotion are essential for attracting clients and growing your tour guiding business. By utilizing various marketing strategies and channels, you can reach a broader audience and showcase the unique experiences you offer. Here are some key tips for marketing and promoting your tours:

• Create a Compelling Website: Develop a professional website that showcases your tours, highlights your expertise, and provides easy access to information and booking options. Ensure that your website is visually appealing, mobile-friendly, and optimized for search engines.
• Utilize Social Media: Leverage social media platforms such as Facebook, Instagram, and Twitter to promote your tours. Share engaging content, including stunning photos, videos, and captivating stories. Interact with your audience, respond to comments, and use relevant hashtags to increase visibility.
• Partner with Travel Agencies and Hotels: Collaborate with local travel agencies, hotels, and accommodations to establish mutually beneficial partnerships. Provide them with detailed information about your tours and offer commission-based referrals to attract potential clients.
• Create Compelling Content: Publish informative and engaging content relevant to your tours on your website, blog, or social media platforms. This can include destination guides, travel tips, and personal stories that highlight the unique experiences you offer. Optimize your content with relevant keywords to improve search engine visibility.
• Offer Special Promotions and Packages: Create exclusive promotions, discounts, or package deals to attract new clients or encourage repeat bookings. Collaborate with local businesses to offer unique add-ons or experiences as part of your tours.
• Collect and Showcase Testimonials: Encourage your satisfied guests to provide testimonials and reviews of their experience. Display these testimonials on your website and social media platforms to build trust and credibility with prospective clients.
• Attend Travel Exhibitions and Events: Participate in travel exhibitions, fairs, and conferences to showcase your tours and network with potential clients and industry professionals. Distribute brochures, business cards, and promotional materials to leave a lasting impression.
• Build Relationships with Travel Bloggers and Influencers: Collaborate with travel bloggers, influencers, and vloggers who align with your target audience. Offer them complimentary experiences in exchange for honest reviews, social media exposure, or collaborative content creation.
• Optimize for Search Engines: Implement search engine optimization (SEO) strategies to improve your website’s visibility in search engine results. Research relevant keywords and incorporate them into your website content, meta tags, and headlines.
• Provide Excellent Customer Service: Deliver exceptional customer service throughout the entire guest experience. Respond to inquiries promptly, provide detailed information, and be attentive to guest needs. Word-of-mouth referrals and positive reviews can be powerful marketing tools.

Remember, marketing and promoting your tours require a multi-channel approach. Continuously assess the effectiveness of your marketing efforts, monitor analytics, and adjust your strategies accordingly. With a targeted marketing plan, you can attract more clients and position yourself as a trusted and sought-after tour guide in the industry.

Becoming a successful tour guide in the adventure tourism industry requires a combination of knowledge, skills, and a genuine passion for travel and exploration. By meeting the requirements and qualifications, researching and planning captivating tours, effectively communicating with guests, and building rapport with them, you can ensure memorable experiences. Handling difficult situations, prioritizing guest safety and satisfaction, maintaining professionalism and ethical standards, enhancing your knowledge and expertise, and implementing effective marketing strategies are all integral to your success as a tour guide.

Remember that continuous learning, adaptability, and a commitment to providing exceptional service are key. Embrace new technologies, stay informed about industry trends, and constantly seek to enhance your knowledge and skills. By creating engaging tours, fostering positive connections with guests, and promoting your services effectively, you can attract clients and build a strong reputation within the industry. Through professionalism, ethical conduct, and a genuine love for adventure, you can create unforgettable experiences and become a sought-after tour guide.

So, embark on this exciting journey with a mindset of constant improvement and a dedication to delivering exceptional adventures. As you guide your guests through remarkable destinations, remember that you have the power to inspire, educate, and create memories that will last a lifetime.

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8 Skills and Qualities of a Good Tour Guide Should Have

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Explore the key Qualities of a Good Tour Guide possesses, unlocking the secrets to an unforgettable travel experience. Discover the traits that make a guide exceptional!

When you go on a trip to a place you don’t know, one of the best options you can count on is the help of a tour guide.

They are in charge of offering you a whole tour full of information, entertaining activities, and safety to a specific place.

They are the ones who are there to help you in case you need it and who will do everything possible to make your vacation the best, they are in charge of your safety from the moment you decide to hire a guide until the moment you return to the hotel.

Importance of Skills and Qualities in a Tour Guide

A tour guide must have a series of skills to be able to work with tourists in an adequate way.

These skills are crucial in ensuring a successful and enjoyable tour experience.

The following are the 8 skills and qualities that a good tour guide should have.

As you would expect, on a tour, you will see people of different nationalities, each with their own language.

Speak several languages

The most ideal thing is that the tour guide knows how to speak different languages so that he can communicate in an adequate way with the people who make the tour and thus be able to give instructions and explain to them about the different activities and places they visit.

Being able to communicate properly with tourists is essential for a successful tour.

Charisma and positivism

This is probably one of the most important features that every tour guide should have, especially when coming into contact with visitors.

All the people who decide to take a travel tour do so with the aim of learning and knowing, but above all, they do it to have a good time and have fun.

This fun will depend entirely on the tour guide, who is responsible for providing a happy and enjoyable environment while the tour takes place.

A sense of humor should also be part of the guide’s qualities and, to a certain extent, it is fundamental.

Little jokes along the way will be useful to see how the tourists in charge feel.

Adequate knowledge of the subject matter

No matter how charismatic the tour guide may be, if he doesn’t know about the place, the history, art, and gastronomy of the place they visit, the tour will be a failure.

It is the guide’s job to provide information about the tourist’s destination to all the people who take the tour, and also, he must answer any questions in case any tourist has a doubt.

Effective communication with tourists

Being able to communicate properly with tourists is very important.

If the guide does not interact correctly, it is likely that the tourist will get bored and give bad recommendations regarding the tour.

Talking in a pleasant way, being polite but funny at the same time, are fundamental characteristics that every tour guide should have.

The ability to engage and connect with tourists can greatly enhance their overall experience.

Punctuality

Punctuality is considered one of the most important aspects because the tour guide should always be the first at the meeting point of tourists.

They need to ensure, with lists, that the tourist group is complete, and this must be done at each stop the excursion makes.

They must make sure that visiting times at different tourist destinations are adhered to in order to avoid delays.

Punctuality is a fundamental part of ensuring that tourists have an enjoyable experience and can make the most of their vacation.

Tourist guides have in their hands a great quantity and variety of people, who have different characteristics and personalities.

This is why the guide must learn to tolerate and respect others.

This includes respecting tourists regardless of religion, belief, ethnicity, nationality, sexual orientation, or physical abilities.

With proper tolerance, the guide will be able to foster a sense of friendship in the group and ensure that everyone can enjoy a pleasant trip.

Adequate appearance

The appearance of a tour guide is important as it sets the first impression for tourists.

While it doesn’t mean that the guide should go on the tour in formal attire, they should wear comfortable clothes and try to present themselves as clean, neat, and educated.

Clean attire and shoes will make tourists feel that they can trust the guide, as they will see them as confident and professional.

A guide should also always have a smile on their face to show their passion for what they do.

Knowledge of the place

Finally, it is crucial that the tour guide possesses a deep knowledge of the different places and destinations where an excursion will take place.

A guide cannot provide an adequate tour experience if they forget where they are or lack knowledge about the area.

It is essential for a guide to focus on studying geography and history, and to have the necessary information to answer any questions or concerns that tourists may have.

These are the 8 main skills and qualities that every good tour guide should have to guarantee that tourists can have the best vacation experience of their lives.

From speaking multiple languages to possessing adequate knowledge of the subject matter, effective communication, punctuality, tolerance, and a pleasant appearance, a good tour guide plays a crucial role in ensuring a successful and enjoyable tour.

Find out about offers for your next travel stop .

Frequently Asked Questions About Qualities of a Good Tour Guide

What are the qualities of a good tour guide.

A good tour guide should have excellent communication skills, as they need to effectively convey information to tourists and answer their questions.

They should also be knowledgeable about the tour destination, providing accurate and interesting facts.

Furthermore, a good tour guide should be friendly and approachable, creating a positive and welcoming atmosphere for tourists.

Additionally, organizational and time management skills are important for keeping the tour on schedule.

A good tour guide should also possess problem-solving skills, being able to handle unexpected situations that may arise during the tour.

Flexibility and adaptability are also key traits, as they may need to adjust the itinerary or activities based on the group’s preferences or external factors.

Last but not least, a good tour guide should have a passion for their job and genuinely enjoy interacting with people to create memorable experiences.

How can I become a good tour guide?

To become a good tour guide, it is important to gain knowledge and expertise about the tour destinations.

This involves conducting extensive research and learning about the history, culture, and attractions of the places you will be guiding.

Developing excellent communication skills is also crucial, as you will be responsible for conveying information and engaging with tourists.

It can be beneficial to take courses or training programs specifically designed for tour guides to enhance your skills.

Additionally, gaining experience by shadowing experienced tour guides or leading small tours can provide valuable hands-on learning opportunities.

Continuous learning and staying updated on new developments and trends in the tourism industry is also essential to becoming a good tour guide.

What makes a tour guide successful?

A successful tour guide possesses a combination of skills, qualities, and mindset that sets them apart.

Apart from having a deep knowledge of the tour destinations and excellent communication skills, a successful tour guide is adaptable and flexible, able to handle unexpected changes or challenges with ease.

They have a genuine passion for their job and the destinations they guide, which translates into enthusiastic and engaging tours.

A successful tour guide also understands the importance of providing exceptional customer service, going above and beyond to ensure tourists have a memorable experience.

Professionalism, punctuality, and attention to detail are also important in creating a reliable and trustworthy image.

Ultimately, a successful tour guide is able to create a positive and enjoyable experience for tourists, leaving them with long-lasting memories.

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Top Qualities of a Good Tour Guide for Amazing Experiences

The difference between an ordinary tour and an unforgettable experience relies on the qualities of a good tour guide. For that reason, finding an amazing tour guide is not easy, and being one also requires effort.

This blog post is as much for those who aspire to become the best tour guides, as is for tour operators. If you run a tour business, you should know what skills to look for in a good tour guide . If you are a tour guide, you should know how to deliver the best experience for your guests.

The qualities of a good tour guide

A good tour guide is made of a combination of qualities related to personality traits and professional skills .

Of course, if you are a tour guide, you don’t need to have them all to shine in your profession, let alone be born with all of those characteristics. Most of it you can learn and improve with experience.

Now let’s take a look at those traits.

Most desirable tour guide personality traits

Many of the qualities of a good tour guide are related with their personality.

When attending a tour, the guest wants to be involved by the story they are being told. Hence, the person who is telling it needs the ability to transmit all the knowledge and emotion of it.

• Mastering the Art of Storytelling Is All Tour Operators Need in 2021

To delight the guest, a good tour guide needs to be:

1. Enthusiastic

It’s pretty much safe to say that enthusiasm is the most important part of this job. The tourists will sense if you don’t feel passionate when you’re talking to them.

Also, when tour guides are enthusiastic about their subject, they are inclined to acquire more knowledge about it. It doesn’t hurt to mention it helps the guides to withstand mentally and physically exhausting experiences.

2. Engaging

Great tour guides will share their knowledge in an engaging, interactive and entertaining way. Effective tour guides also invite questions and interaction from tour members, rather than treating the tour as a one-person show or a school lesson.

The tourists themselves should be interested in the subject matter because they need to be enthusiastic about what the tour guide is saying.

Let’s not forget that the success of a tour often relies on the members of the group getting on well and enjoying the shared experience. The guide can do a huge amount to make that happen by making sure everyone gets to know each other.

3. Communicative

Having strong communication skills is one of the most important qualities of a good tour guide and a must for tour guide personality traits . You could say they need to have extremely good people skills. As much as tour guides need to be able to speak loud and clear, they need to know how to listen.

Good listening skills mean they can understand what the group is interested in. The conversation between the tour guide and guest has to be an interactive relationship, not just one way. Tour guides have to talk to new people daily, and it has to be in an easy-to-understand way.

4. Outgoing

Well, the trait mentioned above leads us directly to this one. It takes communication skills to a whole new level.

There can be a bit of social awkwardness when a new group of strangers shows up, and a guide should be able to break that immediately. That helps people feel comfortable talking to each other and their guide. This ensures, later on, they feel open to add comments or add questions along the way.

The ability to entertain people with stories and anecdotes would be hard for someone with an introverted personality.

A sense of humor is one of the most welcome qualities of a good tour guide. Intrepid Travel’s Dheeraj “Monty” Bhatt, who won the Wanderlust award for outstanding achievement cited “a good sense of humor” as one of the strongest weapons in a guide’s armory.

It especially helps if you can crack a joke in a crisis. Just like being outgoing and enthusiastic, humor can be the perfect tool to cut any tensions. And as always, add an extra layer of entertainment for guests.

6. Decisive

Leadership and decisiveness are important skills of a tour guide. Although they have to be friendly and funny, at the same time they should maintain a certain level of authority.

There will probably be many unpredictable occasions where they’ll need to make a decision. And make it fast. That has been put nicely in the book Conducting Tours: A Practical Guide .

“Tour leaders translate experience and common sense into firm, quick actions.”

Professional tour guide skills

Every tour company will want that their tour guides leave a professional appearance. It instills trust and confidence in travelers. That way, it makes them feel safe and like they made a great tour company choice!

It will certainly help with your goal if your staff has those qualities of a good tour guide:

1. Organized

It comes almost without saying. Tour guides, responsible for organizing and leading a whole group of people, have to be well organized.

Among other things, this involves setting expectations before the tour – informing customers of the location, time, and length of the tour, what should they bring, and/or any rules or special considerations (if your online booking system doesn’t automate this for you).

For tourists, the tour should seem effortless and seamless.

2. Punctual

Punctuality comes hand in hand with organizational skills. Nobody would be happy about having displeased customers if a tour guide didn’t show up on time to meet them.

3. Able to handle the crisis

Improvisational skills are always needed, not just in crisis situations and tour guide traits. Whether it’s just a minor hiccup in the plan or something bigger happened.

A quality of a good tour guide is to always find a way to calm down people, explain everything in the right way and make them feel better. The same goes for preparedness in case of medical emergencies. Some kind of tours can be much more dangerous than others.

Patience is the kind of virtue that any tour guide without it, usually, won’t be very successful. Jonny Bealby, founder of Wild Frontiers came into guiding following a career as a travel writer. He cited “patience, and lots of it” as the premier quality of a tour guide.

Tour guides will sometimes have to be taking time to explain a complicated historical event. Answer questions they’ve already answered multiple times in their speeches. Walk as slowly as is humanly possible, while waiting for a part of the group to catch up with them. A tour guide needs to be comfortable taking things slowly and to do so with a smile.

5. Sensitive

A great tour guide should be sensitive towards the needs of the group. Tour guides must be aware that what is obvious to them may be completely new for their tourists.

Their clients come from different backgrounds and they are presumably in unfamiliar situations. A perfect guide will be attentive and respectful to everyone in the group, making sure that everyone can see and hear well.

They should make sure everyone is as safe and comfortable as possible. It’s important for the tourists’ satisfaction with your tour.

Other qualities of a tour guide: Be well-informed and interested in the location

There’s no need to state the obvious—tour guides have to know what they’re talking about. Ideally, they would be experts in that area. It helps a lot if they are personally interested in what they are presenting.

Travelers will sense it in the enthusiastic tone of their voice. Tour guide presentation style and tone give a unique touch to the tour experience and an irreplaceable sense of authenticity!

These are a few things they should aspire to be:

1. Multilingual

Speaking multiple languages is, if not a necessity, then just an excellent quality in all the tour guide traits. Ideally, your tour guide should speak a range of languages, including your own, as well as the local lingo.

At the very least, tour guides must have a conversational grasp of commonly encountered languages. This knowledge becomes extremely useful if someone has an emergency.

2. Knowledgeable

Knowing a local is truly an asset when it comes to tour guide traits. They must be able to recite facts from memory and be clear on delivering them.

Facts, of course, have to be accurate—otherwise, they should be able to say they aren’t sure and get back to the customer asking.

Guides provide information about the area, including facts that may be of interest to the group. Which means, they should get to know the group.

Storytelling is a key part of the job. A great storyteller will make any story sound like it’s their own.

3. Willing to learn and improve

The great tour guides should continuously work on fine-tuning the tour to make it an exceptional one.

They pay attention to what guests enjoy the most and the least about the tour. They ask the guests some questions and answer theirs. And they encourage guest feedback at the end of a tour.

This trait can help realize what further steps need to be taken to enhance the tour.

These were some of the most important qualities of excellent tour guides. Sure, for even better success, one could always add a few more. For example, a good sense of direction, good pacing (not too slow, not too fast), good health, etc.

Well, if you find a tour guide who’s got all this or if you are this guide—you don’t have to worry about the success of your tour.

Which quality would you add to this article? Feel free to share your thoughts in our LinkedIn group .

ORIOLY on April 26, 2022

by Lidija Šomodi

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11 Essential Tour Guide Skills

By: Marium Farooq

January 23, 2024

Table of Contents

Tour guides bear plenty of responsibility in immersing travellers in the culture of a foreign land and serve as the gatekeepers of exploration and discovery. A tour guide is more than just a person who can recite facts about various cities or destinations. They represent the face of the tour company, responsible for engaging the tour group and enhancing the tour experience. Tour guides are the perfect tool for these tours, adding an extra layer of excitement and knowledge to any trip. But behind their effortless charm and extensive knowledge lies a set of essential skills that make them the vital link between travellers and their chosen destinations. From excellent communication to cultural sensitivity, these skills empower tour guides to craft immersive and enlightening experiences that connect travellers with the essence of a place.

Key Skills and Qualities Every Tour Guide Should Possess

Here are some important skills for a tour guide to have that can really make or break the overall tourist experience.

1. Strong Communication Skills 

Strong communication skills are extremely important in tour guiding. Tour guides must be articulate, engaging, and capable of answering multiple guest questions. Communication skills on tours often involve public speaking and active listening to ensure everyone in the tour group feels open and heard. At times, they may even have to address questions they’ve answered multiple times already. According to John Voci, a former tour guide with over a decade of experience, having strong communication skills is at the heart of being a tour guide. This is because they don’t simply deliver a speech but must first understand what the tourists already know about the place, what interests them, and then match their expectations with the information provided. A significant aspect of strong communication is the ability to listen, understand, and respond in a way that maintains the interest of the people receiving the information.

2. The Right Energy

Tour guides’ enthusiasm can significantly impact the overall tourist experience. Often, we encounter individuals who are overly enthusiastic about selling something or tend to exaggerate the service or product, and they often come off as annoying or inauthentic. It is extremely important for a tour guide to be energetic and excited about the experiences while simultaneously sounding genuine and relaxed. This helps create a relaxed vibe that tourists can enjoy.

3. Flexibility and Adaptability

Charisma is natural, but a tour guide can only be fully equipped if they have training in all aspects of tours and potential situations that might arise. Often, unprecedented situations arise where the guide must change the schedule and adapt to unforeseen circumstances. Adaptability and flexibility are not only required for these unanticipated situations but are also essential to meet various guest needs and interests, while keeping to a natural flow of the experience.

It is a constant challenge to determine what information needs to be shared and what would be interesting to the tourists. An expert guide may need to adjust the amount of information provided for different locations or the pace of the tour, especially if the tour group consists of individuals of varying ages. As a result, tour guides can demonstrate flexibility and adaptability in different circumstances, enhancing the overall experience of the tour.

A great memory can take you a long way, especially if you are a tour guide. Memorized facts and stories are a significant part of being a successful tour guide. Often, we underestimate this skill; it takes a considerable effort to learn facts about a place and present them in an interesting way. Whether it’s a trip to a museum, garden, or an art gallery, the tour guide’s ability to share information can truly make or break your overall experience. The guide’s knowledge can have a profound impact on how tourists perceive their experience.

Tour guides must possess an impressive memory to recall small details about everything they are showcasing. Without that insight and knowledge, it may seem hollow, no matter how charismatic the tour guide might be. And don’t forget the power in remembering your guests name can have on creating a special experience.

5. Cheerful and Positive Vibes

This is not necessarily a skill but rather a personality trait. A tour guide needs to be someone who is enjoyable to be around. There are individuals who radiate positive energy, making others want to spend time with them. This type of charisma can truly set apart a successful tour guide. One of the crucial aspects of a tour guide’s role is to organize and ensure everyone is entertained and adhering to the schedule. It is important for tourists to rely on the tour guide for guidance rather than doing their own thing.

When a group of tourists comes together, there is often some social awkwardness as they typically don’t know each other. In such situations, it becomes the tour guide’s responsibility to alleviate that awkwardness and create a more comfortable atmosphere.

6. Storytelling and Creativity

There are millions of ways to deliver a speech, and what sets apart a good tour guide is their ability to improvise, their sense of humour, and the skill to create an engaging storyline from historical facts that might otherwise be challenging to grasp or remember. After all, few people  want to simply receive a lecture while on vacation. One way to gauge the success of a tour guide is to assess the knowledge tourists gain when leaving the experience and how much value they have derived from it. A tour guide might have memorized millions of facts about a destination, but the ability to pull out the right fact for the audience from their personal knowledge bank and present it in a way that is both interesting and engaging truly determines success.

7. Tech-savvy

In a rapidly advancing technological landscape, it’s no secret that technology wields significant influence. The tourism industry places an increased emphasis on social media marketing, and the unmatched benefits of booking software, coupled with a substantial surge in digital content, give a tech-savvy tour guide a distinct advantage over those lacking technical knowledge. A tech-savvy tour guide can assist tour operators in creating content that can be utilized across various marketing channels and platforms to attract more customers.

8. Improvisational skills 

According to John Voci, our Sales Director, who began his career as a tour guide, it is essential for tour guides to quickly assess the group’s state of mind and tailor the tour to create a pleasant experience. For instance, if it’s a walking or biking tour, and the rest point is 30 minutes away but the group members are struggling, possibly due to weather conditions or preexisting health issues, the tour guide might decide to take an early break to ensure the overall experience isn’t too strenuous for the group. This is why tour guides who can easily assess situations and make prompt decisions, instead of strictly adhering to the script or itinerary, are crucial. And to do all this while keeping guests of all speeds engaged takes skill.

9. Professionalism

The work ethic speaks volumes about a tour guide’s ability. They can be smart, humorous, and have extensive knowledge, but if they are unprofessional, miss meetings, arrive late, or are unreliable, they can cause more harm than good. It greatly depends on your guide to elevate your company’s image or potentially tarnish it. 

The element of integrity is non-negotiable as they represent the face of your company. A professional guide ensures your guests enjoy a seamless experience, making your brand shine. They not only impart knowledge but also ensure that guests feel valued and well-cared for throughout the tour. And while angry customers may be rare in the tour guide-to-guest relationship, the ability to handle late arrivals or other poor conditions professionally is key; not just for the tour group, but your company’s reputation.

10. First Aid Training

While not all tours are presented with hazardous conditions, ensuring the safety and well-being of your guests is of utmost importance. Since tour guides typically bear the responsibility for the group’s safety, having proper training becomes an invaluable asset. While nature and historical landmarks offer beauty, they may also present risks that first aid training can equip you to handle. This includes being prepared for scenarios such as allergic reactions, injuries from encounters with animals, minor incidents resulting from slipping and falling, and other unforeseen emergencies.

11. Organization and Time Management Skills 

Organization and time management skills are imperative for a tour guide.  Their responsibilities include planning of itineraries, seamless coordination of transportation, and the essential task of maintaining the tour schedule. Beyond merely adhering to time constraints, tour guides must ensure that the itinerary accommodates exploration and enjoyment for the tourists at each destination.

Being well-organized involves meticulous attention to details, from scheduling transportation to planning activities, ensuring that every aspect of the tour aligns with the expectations and preferences of the tourists. The ability to manage time effectively is not just about punctuality but also about creating a seamless flow that maximizes the tourist experience. An organized tour guide plays a key role in  creating a smooth, enjoyable, and memorable travel experience for the tourist group.

Since guests’ satisfaction typically hinges on the Tour Operator’s ability to deliver an unforgettable experience, the tour guide’s skills directly shape the tourist experience. As the primary point of contact, the ability to facilitate a smooth, engaging, and informative experience can significantly influence their perspective of the entire journey.

The role of a tour guide is not merely about sharing information; it’s about crafting an experience that lingers in the memories of the tourists. The twelve essential skills discussed here underscore the multifaceted nature of a successful tour guide.

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How To Be A Better Tour Guide

As a tour guide, you are a part of the hospitality and customer service industry and we know it isn’t always easy.  We’ve all heard the horror stories; demanding clients, late arrivals, unsatisfied customers, and troublemakers.

We wanted to help you out, so we’ve come up with a useful guide that will help you deal with “eccentric” customers and, overall, be a successful tour guide.

Don’t Just Be a Good Tour Guide, Be a Great Tour Guide

There are thousands of good tour guides out there, but don’t just be ordinary, be extraordinary! Learn what the difference is between a good tour guide and great tour guide.

1. Introduction

A Good Tour Guide: Introduces themselves, welcomes you to the tour, and gives a brief breakdown of the schedule.

A Great Tour Guide: Gets to know their tour group.

Action Step:   Ask where your group is from, why they’re visiting, and what their interests are.

Get the group to get to know each other

Action Step: Play a game of Elimination Rock, Paper, Scissors, where you get everyone to pick someone to play against.  The loser stops playing while the winner continues to play with another winner until their are only two people left.  This is a great way to break the ice in a short time, without too much small talk.  Maybe even think of a small prize to award the winner.

2. Sight-Seeing

A Good Tour Guide: Shows his/her group all the sights on the tour.

A Great Tour Guide: Maximizes enjoyment on the tour

Action Step:  Do some research to map out when the best sights will be the least crowded.

Listens to what his/her group wants

Action Step: At the request of one of your group members, show any additional sights that they want to see.

Recommend the best places to eat, shop, and buy souvenirs

Action Step: Recommend the best places to eat shop and buy souvenirs.  Don’t base your recommendation off of a commission you may receive from a store.  Travellers have a good sense for when they are being pushed into a retail situation that benefits the guide.  Emphasize quality and experience.

3. Time Management

A Good Tour Guide: Will make sure that you stick to the schedule and see all the sights on time.

A Great Tour Guide: Is Flexible

Action Step: Be aware of the start and end time of the tour but if your customers are enjoying a particular sight, let them stay a while.

Doesn’t Rush

Action Step: Don’t rush your customers, remind yourself that you are on their time.

4.  Commentary

A Good Tour Guide: Gives a basic historical and cultural background of the sights.

A Great Tour Guide: Is a story teller

Action Step: Be passionate about your story telling – Use arm gestures, a high speaking volume, and facial expressions.

Watch this video on how to be a great story teller

Integrates personal anecdotes

Action Step: Tell your group your personal thoughts on the good, the bad, and the ugly of your city – trust me, they’ll laugh!

5.  Local Knowledge

A Good Tour Guide: Is familiar with the city and/or country of the tour.

A Great Tour Guide: Is a traveller

Action Step: Include stories from your own traveling adventures.

Really understands the city and/or country they are guiding

Action Step: Highlight the uniqueness of the city and/or country compared to other cities and countries.

6.Conclusion

A Good Tour Guide: Says his/her closing remarks and thanks you for coming.

A Great Tour Guide: Cares about the rest of his/her group’s trip

Action Step: Reccomend other sights, restaurants, etc. that you didn’t get to show them on the tour.

So there you have it- the difference between a good tour guide and a great tour guide.

Another factor of how to be a great tour guide is how you deal with difficult customers.

How to deal with customer complaints and late guests – two very common occurrences on tours.

How To Deal With Complaints

Working as a tour guide in the hospitality industry means that the customer is always right, even if they’re wrong.

Learn how to deal with customer complaints as democratically as possible with these tips and tricks.

Run a Great Tour

Instead of putting out fires, prevent them! Right from the start, be a professional, organized, and  fair tour guide.  Don’t give your customers anything to complain about!

Be Clear About Your Complaint Policy

During the introduction of your tour, be clear about your complaint policy.

• That you will do your best to make everyone on the tour happy.
• That you are willing to hear what everyone has to say.
• That you will respond as quickly and fairly as possible to the complaint.
• The procedure the guest has to follow to file a complaint.
• How you and your team will respond to the complaint.

Be Professional

Since it can be difficult to deal with angry guests, train your staff ahead of time so that they are familiar with the procedure on how to deal with complaints.

Here are a few good rules of thumb to follow:

• Respond quickly: The guest will want to feel like you heard them and that you care about their complaint.  Dealing with the complaint quickly also means the customer is less likely to post their complaint on a site like TripAdvisor.
• Show your guest that you are listening: Use your body language to show the guest that you are actively listening to their complaint – Nod your head, keep eye contact, and verbalize that you understand.
• Thank your guest: Thank your tour guests for raising their concerns.
• Be patient, calm and empathetic: The guest may be acting unreasonable, but that doesn’t mean that you should too – If you remain patient, calm and empathetic then they will likely mimic your approach.
• Verbalize how you will manage the complaint: Letting the guest know what your plan is to manage the complaint will make them feel satisfied. Breakdown what happens next and when.
• Involve your guest in the solution: Ask them if there is anything that they would like you to do to solve the problem.
• Update your guest on the status of their complaint: Let your guest know that you haven’t forgotten about them and where their complaint is in the filing process.

Send a follow-up email asking your guest how they are doing – If necessary, send a discount or promotional offer.

Remember that your reputation is on the line and unhappy customers will likely share their tour experience – So deal with complaints as best as you can!

Another difficult situation that can arise when running tours is late guests.

How To Deal With Late Guests

Organizing a large group of customers comes with a set of challenges – late guests being one of them.

Learn how to deal with late guests with these 5 tips and tricks!

Set Precedent

Set a time that the tour starts and make sure the tour actually starts at that time – As the tour guide you should be there about 15 minutes early to prepare anyways.

Being at the start location on time and starting on time shows your guests that you are taking your job and the tour seriously.

Set Reminders

Communicate as much as possible with your guests – Along with the tour’s itinerary, send text or email reminders 3-4 hours before the tour reminding your guests of the time and the location.

Be Strategic

Choose a strategic location for the start of the tour – Choosing a place that is difficult to find will increase the likelihood of late guests.

Send a map with a clearly marked route to the start location.

Be Prepared

Prepare a system for your late guests – Let them know where they can reach you or the tour office to find out your next location

Or send them the times and locations of all the spots on the tour so that they can meet you there.

If there is a crucial time and place that all the guests must be – for example, if the van leaves at 8:30 sharp, be clear and emphasize this point!

Remind them a few times that if they aren’t there on time, they will be left behind, but in the nicest way possible, of course.

Check out these 5 resources that can help you be an even better tour guide .

Written By | Rezgo

Rezgo helps experience providers grow their businesses with flexible online booking tools and personalized support. Focus on what you love and let us take care of the rest.

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So You Wanna Be a Tour Guide—Here’s What You Need to Know

Read this before you sign up to become a tour guide..

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Photo courtesy Nick Rowlands.

What better way to up your travel game than by becoming a guide for other globetrotters? It almost sounds too good to be true: You get to hang out with people who are on vacation and see all the major sites of a place while also, over time, becoming a local. But what is the job really like? That’s what we set out to find out from former travel guide, and current AFAR editor, Nick Rowlands .

Nick was a math and English teacher before he fell into leading tours after visiting Egypt with his family in 2006. He worked for a worldwide tour company called Imaginative Traveller , and spent two years leading tours in Egypt, Jordan, and Tunisia. We asked him to give us the down and dirty on what it really takes to be a travel guide, and what you should know if you want to jump in.

1. The application process is not easy.

“It was actually the most intense application I’ve ever been through. After the initial paper application, I was called in for an interview. At first it was pleasant, and then they started asking me stuff like, ‘You’re hiking to the top of a mountain and a member of your group falls down and breaks their leg—what do you do to help?’ Or, ‘A group of your pax [passengers] challenges you in front of everyone and says they think you should do an alternative itinerary—how do do deal with it?’ What they’re really interested in, more so than your answer, is how you react under pressure and what your problem-solving skills are like.

“But even once you pass the interview you’re still only provisionally accepted. Around 15 of us had a week-long training in England where we covered what the job entailed, what it meant to be a tour leader, presentation skills, first-aid training, that sort of thing. We were being assessed throughout all of this; it was made very clear that we didn’t have the job yet, and anyone could be sent home any time.”

2. But it prepares you extremely well for the job.

“Imaginative Traveller ran trips all around the world, and when you sign up to work as a tour leader you don’t know where you’ll be placed. Around 10 of us ended up going to Egypt. (They’d asked me in the interview if I’d be happy to go back there, and I’d said yes.) There, we had another month or so of training. We had about a week when we got there to acclimate and get settled in, and then we shadowed seasoned tour leaders on two tours—helping them along the way.

“Having gone through all that, it’s fine once you get your own group. It did help that I had a teaching background, so I felt comfortable giving people directions, controlling groups, public speaking. But really it’s all about being able to be flexible and comfortable outside of your comfort zone, especially in a country like Egypt.”

3. There’s a difference between a tour guide and a tour leader.

“So I’m only really speaking for Egypt, here. It might be different in other countries, but a guide is the person that actually takes you round a site, like The Pyramids or Karnak Temple, and explains it—in Egypt they’d often be a professional archaeologist, and had to be Egyptian, unless the group had a special language need, in which case an exception was made. The guide doesn’t really have anything to do with the group—just shows them around one or two sites. We got a new one everywhere we went, though some companies have combined tour leaders and guides.

“A tour leader takes care of the logistics—staying and traveling with the same group through the whole of their trip, coordinating the hotels, the ferries, the trains, the meals, the tipping. We’d brief the pax on where we were going and what we were doing, the significance of what they were seeing, explain what options they had for their free time and help them organize it, show them round town, everything. There was lots of troubleshooting, too—mainly minor complaints, lost bags, upset stomachs, but sometimes more serious stuff like theft, assault, or broken limbs.

“Basically, tour leaders handle anything and everything required for the smooth running of the trip. For many people this would be the trip of a lifetime, and as a tour leader, your job is to make it as fulfilling as it can be for them—to assess what they’re looking to get from it and try to make that happen.”

4. It’s a 24/7 job…

“It’s wearing. You’re always on. There’s always something to arrange, or someone who needs something; never any downtime or time just to yourself. You have to really love people, but you’re constantly saying hello and goodbye to your pax, and maintaining any kind of relationship of your own is difficult, because you’re so transient. You’re supposed to be the last to bed and the first to rise—the life and soul as well as the firm, steadying hand. You can’t get up in the morning and be like, ‘I can’t be bothered.’ If you’re ill, the tour still happens. It doesn’t matter if you’re vomiting your guts up.”

5. But it’s so worth it.

“It was the best job I ever had. I got to see Egypt from so many different angles that most people don’t get, and that’s an incredible privilege. In the same day I might visit a 3000-year-old temple, ride a camel, and swim in the Nile, but also hang out with professional Egyptologists, smoke shisha with a felucca captain, and play dominoes with the chef on the cruise ship. I got to move between different worlds, like from high-society Cairo down to really baladi [kind of hyper-local and earthy] neighborhoods and markets, and make connections with locals and pax from all walks of life. I really got to know the country, and I fell in love with it hard: I stayed and lived there another few years after I stopped leading tours.”

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Important Tour Guide Skills and How To Develop Them

There are some essential traits of a successful tour guide that you should be aware of whether you’re looking to hire one or considering a career in it. Every tour (and guide) is unique, of course, but the best tour guides have a specific set of abilities that are hard to find.

Examples of tour guide skills

The most effective tour guides have a wide range of abilities, including both hard and soft skills. Important skills to develop as a tour guide include:

Being a tour guide frequently entails speaking for protracted periods of time without interruption, possibly to sizable groups. A tour guide’s confidence enables them to speak in front of groups and carry out other public speaking duties without feeling unduly pressured. When a tour guide is just starting out in their career and has less experience, confidence can be especially crucial.

Communication

Clarity of communication is a fundamental skill when giving a tour. A tour guide with good communication skills can speak clearly and structure their sentences so that listeners can easily understand them. This makes it possible for tour participants to follow along and enhances their enjoyment of the tour.

A tour guide can benefit from using empathy when giving a group of people a tour to interpret social cues from visitors to ascertain how they are feeling about the tour. By using empathy, the tour guide can recognize when visitors are having a good time and change the pace of the tour as necessary.

The tour guide can increase the enjoyment of the participants and deliver a better tour by customizing the style of the tour to suit their preferences. This not only makes it possible for visitors to have a better time, but it may also lead to higher reviews and better job prospects for the tour guide.

Energetic nature

The majority of tour guides perform with vigor and enthusiasm while giving a tour. Keeping spirits high and showing joy during a tour can help the participants enjoy themselves because a tour is an option for entertainment.

Many tour guides decide to crack jokes during their speeches to lighten the mood and make the experience more enjoyable. A tour guide with a good sense of humor can naturally incorporate humorous remarks into their tours, which makes the visitors laugh out loud. A tour guide will benefit from knowing when and how to be humorous, finding the right amount of humor and information to fit the tour’s overall style, and making sure that visitors get the tour they expect.

Improvisation

Improvisational abilities enable a tour guide to respond to situations as they arise while leading a tour in order to maintain a positive tour experience. A tour guide who has the ability to improvise will frequently use humor to respond to something a visitor says or something unexpected that the group observes. Quick responses and lines that are instructive or entertaining help maintain audience interest throughout the tour.

A guide must be extremely knowledgeable about the topics being covered when giving a tour. This entails learning the most important details and tales to relate at each stop along the tour as well as additional information that is not typically covered by tours. Knowing more about the topic of the tour enables the guide to add to their standard tour in response to inquiries and unforeseen circumstances.

The best candidate for the job is frequently a tour guide who is enthusiastic about the subject of the tour. Passion for a subject can inspire tour guides to stay informed because they enjoy learning about the subject. Passion is also apparent when giving a tour. It may be simpler for participants to invest in and get the most out of the experience when it is clear to them that their guide is passionate about the subject.

When working for a tour operator, it’s typical to get instructions on how to create your tour, route information, or even a script to follow. Strong research abilities are still advantageous for a tour guide to have in order to learn more about the topic, be better prepared to respond to inquiries, and adapt. Since you are in charge of doing your own research and writing your own tour scripts and outlines when working as an independent tour guide, research becomes even more crucial.

Storytelling

A tour guide’s responsibility is to engage the group’s interest while delivering information, frequently by sharing stories about the subjects. Strong storytelling abilities enable a tour guide to pinpoint the most important information to share, then arrange it into an engaging narrative that is both simple to follow and interesting in order to hold the audience’s attention throughout the entire tour.

What are tour guide skills?

A tour guide needs a combination of interpersonal and academic skills. Tour guides must be knowledgeable about the topics they cover as well as have the self-assurance and personality to extol them. A tour guide can deliver a memorable tour experience and advance their career by fusing their knowledge with presentation skills.

How to improve your tour guide skills

Developing your abilities can help you perform better and increase your career opportunities if you’re thinking about becoming a tour guide or are already one. The following are the best methods for enhancing your tour guide skills:

1. Study your subject

It’s advantageous to have more knowledge than you can impart during a single tour when giving one. This increases your flexibility to respond as necessary to your tour guests’ moods and requests, which can help you keep your tours interesting and varied. By researching your topic, you can also find out more details that interest you and use that information to update upcoming tours. The more in-depth your subject knowledge, the more opportunities there are for you to enhance your tour performance.

2. Watch other tour guides

Watching professionals at work is one of the best ways to advance in any field. You can learn what other tour guides do that participants like by looking at their work, and you can use that knowledge to modify your tours accordingly. You might learn about concepts and methods you haven’t seen before by observing other tour guides.

3. Listen to feedback

Receiving feedback is one of the best ways to advance as a guide because the main objective of giving a tour to a group of guests is for them to have fun. If your company uses feedback cards, they, along with reviews on online directories, can offer insightful information about your performance. Additionally, you can get feedback by observing how visitors respond and behave while on the tour.

4. Ask a mentor

A tour guide can hone their skills through experience by working as one for a long time. You can gain from the knowledge a tour guide who has more experience than you has gained over the course of their career as a guide. Your mentor can provide general guidance and might be eager to watch your tour and provide particular guidance based on your performance.

5. Practice your tour

Putting your craft to the test is a great way to hone your tour guide abilities. By practicing, you can improve your communication skills through repetition and change your tour schedule as necessary if you find areas for improvement. Practice can greatly improve the quality of your tours by improving the caliber of your content and making you more at ease when delivering it.

Tour guide skills in the workplace

Because a tour guide’s duties are varied, their skills also vary. Here are some ways that tour guide expertise aids a guide during various stages of creating a successful tour:

How to highlight your tour guide skills

It’s critical to highlight your qualifications for an open position when introducing yourself to a potential employer when applying for a job as a tour guide. This rule applies to both your application and your meeting with a potential employer. The following advice will help you make the most of your tour guide experience during the application process:

Tour guide skills for your resume and cover letter

Your resume and cover letter are your first chances to make a good first impression on a potential employer, so you should emphasize the abilities they value most. Read the job description, note any skills or responsibilities, and highlight how you demonstrated them in prior work. You can increase your chances of moving forward in the hiring process by tailoring your application to the job description and keeping the recruiters’ focus on the ways you are a good fit for the position.

Tour guide skills for your interview

When applying for a job as a tour guide, the interview is an opportunity to demonstrate your personality as well as your ability to respond to questions. To demonstrate to your prospective employer that you have the temperament for tour work, keep an upbeat and engaged tone throughout the interview.

Qualities of a Successful Tour Director and Guide

What skills do you need to be a tour guide?

• Knowledge of the Tour Area. A knowledgeable tour guide can significantly improve your adventure.
• Ability To Communicate Effectively. …
• Strong Empathy and Understanding. …
• Charismatic Personality. …
• Keen Ability To Improvise and Adapt. …
• Focuses on Building Rapport. …
• Engaging Storyteller. …
• Flexibility.

What are tour skills?

• Communication. Every tour guide worth their salt should have excellent communication skills, which should go without saying.
• Energy. …
• Dynamism. …
• Memory. …
• A sense of humour. …
• Professionalism.

What are the five characteristics of a great tour guide?

• There are tour guides that people remember briefly, and then there are average tour guides.
• They’re deeply knowledgeable, and can answer questions. …
• They’re confident with the details of their job. …
• They make people laugh. …
• They listen. …
• They go the extra mile.

How can improve tour guide skills?

Consult a mentor Over the course of a long career as a tour guide, a professional can hone their abilities. You can gain from the knowledge a tour guide with more experience than you has acquired over the course of their career as a guide by hiring them.

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What Skills Make a Tour Guide With 5 Star Quality?

By Aurelio Maglione

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Not just anyone can be a good tour guide. As both the front line and backbone of the operation, tour guides carry a huge responsibility to make the guest experience memorable, entertaining, informative, and seamless. The job is much more than reading facts off a sheet.

So whether you are looking to hire a tour guide or thinking about pursuing this career, there are a few must-have qualities of an effective tour guide you need to know about. Of course, every tour (and guide) is different, but the best of the best tour employees have a particular set of skills that are few and far between. 

Let’s quickly go over the top ten characteristics of a great — nay, unicorn — tour guide who has 5 star quality . (Stick around for bonus skills of a tour guide at the bottom of this post). 

Top 10 characteristics of a great tour guide

1. Powerful communicator

“Can you hear me at the back?!” Megaphones might be a tour guide’s best friend, but a good tour guide can project and leave that clunky amplification device behind. 

Communication is one of the most important skills of a tour guide. Guests rely on tour guides to provide direction, share facts and information, and keep them entertained throughout the tour. As such, a tour guide must speak fluently and coherently. Not to mention, be able to command attention despite the inevitable distraction of surrounding sights and sounds. 

2. Memory like an elephant

Many aspiring actors and comedians take on the role of a tour guide, and it’s not hard to see why. Like the road to stardom, tour guides become masters at memorizing scripts and delivering performances that come across as natural, rather than rehearsed. 

However, unlike their actor counterparts, tour guides should also be good at remembering names and faces. Although tour guides interact with different guests daily, they can quickly transform a tour from average to extraordinary by addressing every guest by name so that they feel valued and not just another tip. 

Tour guide hack: Learning names on the fly is no doubt a tricky task. With the Daily Manifest , tour guides can memorize names beforehand, making it easier to put names to faces during the round of introductions. 

3. Storytelling chops

Delivery is everything when it comes to tour guiding. Anyone can regurgitate a script word for word, but an exceptional tour guide can add a little bit of zest, make it their own, and take guests on a journey through storytelling. 

In fact, tour commentary helps bring life to the subject matter, captivate an audience, and give guests something to remember/pass on to their friends for years to come. If a tour guide can tell a story with animation, expression, and a plot twist — they’re a keeper. 

4. A good sense of humour

No one wants to stand or sit through a dry, boring, humourless history lesson — they zone out, get bored, and, worse, turn to their phone for amusement. Get off your screen, Becky! Be in the moment. On the other hand, making guests laugh out loud is a surefire way to show them a good time and land a super positive review.

That said, slapstick comedy doesn’t bode well in a professional tourism environment, and repeating dad-joke after dad-joke might get more eye rolls than laughs (unless it’s a Father’s Day tour). Instead, a funny tour guide is someone who can banter with guests, poke fun at themselves, and share humorous and relatable stories. 

5. Charismatic and genuine

It’s one thing to make guests laugh, and another to laugh with them. A tour guide who is likeable and personable can light up a destination and make every guest feel like the most important person in the group. 

Out of all the good tour guide qualities, this one is probably the hardest to come by. Many extroverts end up talking too much, and although public speaking is an essential part of the job, real charisma comes out in conversation, when a tour guide has the chance to build rapport with guests — like asking where they’re from and what they do for a living.

And a tour guide who shows genuine interest, listens intently, and recalls details later on, can make a far greater impact on the tour experience than the attraction itself. 

6. Quick-witted and flexible

A tour guide isn’t up on stage, delivering lines to a passive audience. Guaranteed, guests will have random questions and comments at one point or another, and a tour guide must know their stuff while being able to respond with authority and enthusiasm.

Also, anything can happen in an hour-long tour (or more). Next to communication skills, adaptability is essential because people are unpredictable. Guest might stray from the group (or uninvited guests might lurk), roll an ankle, have a bathroom emergency, or simply ask for an ice cream break. A tour guide must be ready to handle things as they come.

7. Sensitive to guest diversity

Tour guides encounter guests from all walks of life, who undoubtedly come with their own cultural expectations, social norms, and special needs. Although we’d like to think the tourism industry accepts everyone and embraces diversity, we still have a long way to go. 

Since tour guides spend the most time with guests, they have a moral responsibility to:

• respect cultural differences, all abilities, and language barriers
• tailor their deliveries accordingly
• demonstrate a hospitable attitude on behalf of the destination
• inspire tourists to leave a positive social impact  
• and reinforce a tour company’s core values

For reference, here’s a list of do’s and don’ts in tour guiding .

8. In-depth knowledge 

Even if a tour guide isn’t born and raised somewhere, they should know the place inside and out. As I mentioned earlier, guests will have tour and destination-related questions — like where are the best places to eat, what do locals do for fun, or how much water flows over Niagara Falls? (The answer is 2,832 tonnes of water per second).

While it’s tempting to tell guests to g oogle it , a tour guide is far more impressive when they can answer anything thrown their way. After all, guests expect guides to be destination experts, so knowing relevant facts, figures, and tips better than Google is part of the job.  

9. A whole lot of passion

Most tour guides have a passion for travel. It’s only fitting. They want to live the dream and scratch off as many countries as possible on a world map. And working as a tour guide allows them to do that. But if travel is the only reason they go into guiding, they won’t last long. 

Being a tour guide is tough. Sure, they get to show off the places they love and meet travelers from all over the world (outside of covid times, of course), but they also have to work long hours, often on their feet all day, in the peak season heat, while dealing with demanding guests. It’s not for the faint of heart. 

Why be a tour guide then? Because of all the other boxes the job checks off. The best tour guides have a heart for serving others, making new connections, and getting involved in the community. They also desire to advance in the tourism industry and prove that by researching more than expected and learning how to be a successful tour guide . 

10. Organized and punctual

Being orderly, efficient, and dependable might be common lies listed on a resume, but are essential qualities of an effective tour guide. Guests shouldn’t have to wait around for a tour guide to get their act together. Everything should run smoothly from check-in to check-out. 

Otherwise, the entire schedule can fall behind, and a tour guide plays a huge part in making sure bookings stay on time. Think of it this way; if guests are asked to arrive ten minutes early, why would it be okay for a tour guide to show up late with an iced coffee and an excuse?

4 bonus skills of a tour guide

1. A res-tech whiz

As more and more tour operators start to take bookings online, tour guides everywhere are having to learn how to use booking software in their day-to-day. On top of leading tour groups, guides are often tasked with front desk responsibilities — like checking-in guests, editing bookings, issuing refunds, and collecting forms and signatures. 

This kind of tour guide work experience means they’ll be eager to download the mobile booking app and optimize the dashboard to perform multiple actions in just a few clicks will make a tour owner’s life so much easier. Luckily, Checkfront is simple, straightforward, and takes as little as five minutes for tour guides to master . 

2. A creative eye

Tour guides often double as photographers. Although people are getting way better at taking selfies, setting up tripods and self-timers, or attaching GoPros to gear, it’s still not uncommon for guests to hand over their phone to the tour guide for a photo opp. 

Since that might be the only thing to commemorate their once-in-a-lifetime experience, the last thing they want is for the photo to come back with a smudged finger in view, cut-off foreheads, or a mid-blinking face. Pictures like that rarely get shared and tagged on Instagram — which is a missed opportunity for the tour company. 

If a tour guide knows how to take better photos on tour , guests will be forever grateful for the share-worthy souvenir. At the same time, if a tour guide has an eye for photography, they will instinctively notice magical moments to capture, giving the tour company plenty of content to fuel an aesthetically-pleasing Instagram feed. 

Bigger bonus: a tour guide who understands social media marketing can make extra cash on the side by amping up a tour operator’s online presence. 

3. Gutsy at sales

I get it. Persuading guests to spend more money can feel icky. But a good tour guide sees upselling and cross-selling as less of a dreadful job requirement and more of an opportunity to add value to the guest’s experience. 

“I can’t believe we got to see a tapir and three toucans today! Good luck must be in the air because last night’s tour group spotted an orange-kneed tarantula. I bet the tarantula is still in the same spot. You’re still here for one more night, right? You should totally join us on tonight’s night trek; we still have space left.”

It can even be intimidating to ask guests for a review at the end of the tour. But if tour guides don’t ask, guests might not think to do it. Getting over that fear by coming up with a friendly blurb is one of the most underrated tour guide qualities. 

4. Multilingual

Hands down, when a tour guide delivers a tour in a guest’s first language, it makes a world of difference. Although English has become a universal language and many tourists prefer confident, English-speaking guides, a tour guide who can switch it up depending on the tour group will be much more appreciated than a handheld audio guide.  

Plus, this versatility is beneficial to the tour operator for plenty of reasons, such as:

• it allows them to appeal to a broader audience
• it gives guests more choice and personalization
• it represents diversity and inclusion

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How to Become a Tour Guide

Last Updated: August 6, 2023 Approved

This article was co-authored by Angela Rice . Angela Rice is a Luxury Travel Specialist and Co-Founder of Boutique Travel Advisors, a luxury travel advising business in Phoenix, Arizona. Angela specializes in consulting and curating highly customized and unique travel itineraries for clients seeking luxury, group, and multi-generational family travel. Angela studied at Arizona State University and The University of Iowa Tippie College of Business. She has prior consulting experience in accounting and business, which helps her run her business behind the scenes. Angela has been featured in The Washington Post, Reader's Digest, Travel Weekly, USA Today, Travel Market Report, Phoenix Magazine, and MSN. She is also a frequent guest on WBBM News Radio 105.9 FM's Travel Tuesday show. There are 7 references cited in this article, which can be found at the bottom of the page. wikiHow marks an article as reader-approved once it receives enough positive feedback. In this case, several readers have written to tell us that this article was helpful to them, earning it our reader-approved status. This article has been viewed 537,402 times.

Being a tour guide can be a great career option for people who love to travel, enjoy being in front of a crowd, and are masters of multitasking. If that’s you, then start looking for job opportunities online and in your area. You can improve your chances of getting hired by becoming professionally certified or getting a degree. Once you’ve found a job, be ready to meet the challenges of this fun and unique but sometimes hectic position.

Looking for Opportunities

• To get started, enter something like “Be a tour guide on a cruise ship to the Caribbean” into your favorite search engine. You can then browse through tour guiding jobs with different companies, job requirements, and salaries.

• You may need to space these tours out, as some could get expensive. Budget in one tour every two weeks or so. While you’re looking for jobs, go on tours instead of going out to eat or doing other fun activities.
• Invite friends and family to take tours with you. They’ll be able to share their likes and dislikes with you, which will help you be a better guide once you find a job.

• For more information and to find a list of associations located around the world, visit: http://www.beabetterguide.com/tour-guide-associations/ .

• Be aware that travel agents may tell you they love a certain company if the two are in a partnership together, even if they know the company has some issues. Be sure to do your own research by going online or visiting the company’s offices.

• You can also look online to see if the companies have open jobs, as many will list these positions on their websites.
• If you’re hoping to become a tour guide to travel, this might not be your favorite option. Remember that doing work locally can help you build your resume and gain experience while staying in your comfort zone. You can always keep looking for travel-oriented jobs while you’re working!

Getting Hired

• You can also look online to find details about the test, study guides, and registration information. Enter something like “Professional licensing examination for sightseeing guides in New York City” to find everything you need to prepare for and take the test.
• Take the exam seriously. If you fail, you’ll need to pay the fee again!

• Be sure to register for courses meant for tour guides rather than tour directors. Tour directors are responsible for logistics and management, while guides lead groups and provide narration about places the group visits.
• These programs are great for meeting people in the field. Your teachers, in particular, could connect you with people they know are looking for guides.

• Be sure you have the time and money to dedicate to the classes. If you’re currently working a full-time job, look into taking night classes.

• Most reputable companies will run a background check before hiring you.
• If they like your application, most companies will contact you for one to two follow-up interviews before hiring you.

• These questions could be things like, “What would you do if the bus broke down?” or “What makes you excited to be a tour guide with us?”

Meeting the Challenges

• You may want to schedule alone time during your days off to balance out your work schedule.

• Attendees will ask you questions that may be slightly off-topic. Knowing these answers will impress your audience and make you a better guide.
• If you don’t know the answer to a question, say so. Tell your audience you’re not sure, but that you’d love to know the answer and will be looking for it as soon as you can.

• You can always contact your company for assistance in these situations, but you’ll need to keep a cool head. You’re the leader of the group when you’re out on a tour, and they’ll look to you for guidance.

• This might be hard if you’re leading groups in beautiful and relaxing locations, but stay strong! You’re getting paid for this work.

• You also need to make sure that you and your group respects the environment you’re visiting. You’ll be responsible for enforcing the rules.
• Always face your audience when giving tours. [14] X Research source

Community Q&A

• If you are looking for a job in a country that has an official language you do not speak, you should learn the language by signing up for a course or using language learning software. Thanks Helpful 0 Not Helpful 0
• Take a training course on first aid and CPR. Depending on the job you land, this may not be necessary, but as a tour guide, you will need to know what to do in emergency situations. It’ll also look good on your resume. Thanks Helpful 0 Not Helpful 0
• Be aware that while you may be working in a vacation spot, you are not on vacation yourself. The majority of your time will be spent working. Thanks Helpful 40 Not Helpful 9
• As a tour guide, you may be working long hours. Your job may be in an exciting location, but you must make sure you are capable of working a difficult schedule. Thanks Helpful 5 Not Helpful 0
• Be aware that many tour guide jobs are seasonal. This may mean you will not have consistent work in one location. However, if you don't mind traveling, you can always travel back and forth between hemispheres. Thanks Helpful 0 Not Helpful 0

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• ↑ http://www.academicinvest.com/arts-careers/linguistics-careers/how-to-become-a-tour-guide
• ↑ https://www.monster.com/career-advice/article/how-to-become-a-tour-guide
• ↑ http://www.beabetterguide.com/tour-guide-associations/
• ↑ http://intelligenttravel.nationalgeographic.com/2013/01/22/so-you-want-to-be-a-tour-guide-afitz/
• ↑ http://www.besthospitalitydegrees.com/how-to-become-a-tour-guide/
• ↑ http://learn.org/articles/How_Can_I_Become_a_Professional_Tour_Guide.html
• ↑ https://savingplaces.org/stories/10-tuesday-tips-good-tour-guide#.WV-TudPytol

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If you want to become a tour guide, you should research opportunities in your area by searching online and visiting attractions where you might want to work. Depending on your city, you may need to pass an exam, so check out tour guide associations’ websites and search online to see if there are licensure requirements. If you can, take classes relevant to your field or class, or even pursue a degree in hospitality and tourism. If you can't go to school, apply to tour guide jobs that provide training. For more information about the application process and what you can expect as a tour guide, read on! Did this summary help you? Yes No

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What does a tour guide do?

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What is a Tour Guide?

A tour guide provides assistance, information, and guidance to individuals or groups of tourists during their travels. Their primary role is to enhance the travel experience by sharing knowledge and insights about the destinations, attractions, and cultural aspects of the places being visited. Tour guides are well-versed in the history, geography, culture, and traditions of the locations they cover, and they use their expertise to educate and entertain the tourists.

Tour guides are responsible for organizing and leading tours, ensuring that the itinerary is followed, and the group stays on schedule. They may work in various settings, including cities, historical sites, natural landscapes, or cultural landmarks. During tours, guides provide commentary, answer questions, and engage with the tourists, creating an interactive and immersive experience. They may also assist with logistical matters, such as arranging transportation, coordinating entry to attractions, and recommending places to eat or shop.

What does a Tour Guide do?

Tour guides bring destinations to life by providing valuable expertise and insights. While guidebooks and online resources can offer information, tour guides offer a unique and personalized experience that cannot be replicated.

Duties and Responsibilities Tour guides have a range of duties and responsibilities to ensure a smooth and enjoyable travel experience for tourists. Some of the key responsibilities include:

• Planning and organizing: Tour guides research and plan tour itineraries, considering factors such as the duration of the tour, the interests of the group, and the availability of attractions. They arrange transportation, accommodation, meals, and any necessary permits or tickets, ensuring that everything is well-coordinated.
• Providing information and commentary: A primary role of tour guides is to offer informative and engaging commentary about the destinations being visited. They share historical facts, cultural insights, and interesting anecdotes to educate and entertain tourists. Guides should have a deep understanding of the locations, including their history, architecture, local customs, and traditions.
• Leading tours and managing groups: Tour guides are responsible for leading the group throughout the tour. They ensure that the group stays together, follows the itinerary, and adheres to any safety guidelines. Guides should have good organizational and leadership skills to manage groups of varying sizes and diverse backgrounds.
• Assisting with logistics: Tour guides handle practical aspects of the tour, such as coordinating transportation between sites, arranging entry to attractions, and managing timing to optimize the itinerary. They provide directions, answer questions, and offer recommendations for meals, shopping, and other activities.
• Ensuring safety and security: Guides prioritize the safety and security of the tourists. They inform the group about potential risks or hazards, and they take necessary precautions to prevent accidents or incidents. In emergency situations, guides should be prepared to provide assistance and follow appropriate protocols.
• Interacting and engaging with tourists: Tour guides create a welcoming and interactive environment for tourists. They foster a positive and friendly atmosphere, encourage questions, and actively engage with the group. Guides should be approachable and adaptable, catering to the needs and interests of the tourists.
• Resolving issues and addressing concerns: Tour guides act as a point of contact for tourists, addressing any concerns or issues that may arise during the tour. They handle complaints, resolve conflicts, and provide assistance or alternative solutions when needed.
• Promoting responsible and sustainable tourism: Guides play a crucial role in promoting responsible tourism practices. They educate tourists about local customs and cultural sensitivities, encourage respectful behavior towards local communities and the environment, and advocate for sustainable travel practices.

Types of Tour Guides There are various types of tour guides, each specializing in different areas and catering to specific types of tours. Here are some common types of tour guides and a brief description of what they do:

• City Tour Guides: City tour guides specialize in providing tours within a specific city or urban area. They are well-versed in the history, architecture, landmarks, and culture of the city. Their role is to guide tourists through popular attractions, historical sites, and local neighborhoods, offering insights and commentary along the way.
• Cultural Tour Guides: Cultural tour guides focus on highlighting the cultural aspects of a destination. They provide in-depth knowledge about local traditions, customs, festivals, and arts. These guides may accompany tourists to museums, art galleries, cultural events, or religious sites, helping them understand and appreciate the cultural significance of these places.
• Ecotourism Guides : Ecotourism guides are responsible for designing and planning itineraries that are environmentally and culturally responsible, researching the destination, developing educational materials, preparing necessary equipment, and coordinating logistics such as transportation, accommodation, and meals.
• Adventure Tour Guides: Adventure tour guides lead tours focused on outdoor activities and adventure sports such as hiking, rock climbing, kayaking, or skiing. They possess skills and knowledge in the specific activities offered, ensuring the safety of participants while providing guidance and instruction. Adventure guides may take tourists to remote and challenging locations, coordinating logistics and providing a thrilling experience.
• Historical Tour Guides: Historical tour guides specialize in providing detailed insights into the history of a destination. They are knowledgeable about specific historical periods, events, and significant landmarks. These guides often work in historical sites, monuments, or archaeological sites, sharing historical context and stories that bring the past to life for tourists.
• Specialized Tour Guides: Specialized tour guides cater to niche interests or specific types of tours. Examples include food tour guides who focus on culinary experiences, wine tour guides who provide expertise on vineyards and wine tasting, or art tour guides who lead tours in museums and art galleries, offering interpretations of artworks.

Are you suited to be a tour guide?

Tour guides have distinct personalities . They tend to be social individuals, which means they’re kind, generous, cooperative, patient, caring, helpful, empathetic, tactful, and friendly. They excel at socializing, helping others, and teaching. Some of them are also enterprising, meaning they’re adventurous, ambitious, assertive, extroverted, energetic, enthusiastic, confident, and optimistic.

Does this sound like you? Take our free career test to find out if tour guide is one of your top career matches.

What is the workplace of a Tour Guide like?

The workplace of a tour guide can be quite diverse and dynamic, offering a mix of indoor and outdoor environments. One aspect of their workplace involves cultural and urban settings. City tour guides, for instance, operate within bustling cities, leading tourists through streets, squares, and iconic landmarks. They may work in vibrant neighborhoods, historic districts, or cosmopolitan areas, immersing tourists in the local culture and urban atmosphere. These guides navigate through crowded streets, interact with locals, and provide insights into the city's history, architecture, and vibrant lifestyle. They may also lead tours in museums, art galleries, or cultural centers, where they can showcase the city's artistic and cultural offerings.

Another significant aspect of a tour guide's workplace is outdoor settings. Nature and wildlife tour guides find themselves working in breathtaking natural landscapes, such as forests, mountains, or coastal areas. These guides lead groups on hikes, nature walks, or wildlife safaris, sharing their knowledge about the local flora, fauna, and ecosystems. Their workplace is characterized by stunning scenery, serene environments, and opportunities for visitors to connect with nature. Adventure tour guides also operate in outdoor settings, taking tourists on thrilling activities like rafting, rock climbing, or skiing. They work in adventurous and often remote locations, ensuring the safety of participants while providing an adrenaline-pumping experience.

Additionally, the workplace of a tour guide can extend to various modes of transportation. They may lead tours on buses, boats, trains, or even walking tours, utilizing different forms of transportation to explore diverse attractions and destinations. This allows guides to provide a comprehensive experience, showcasing various facets of a region while offering comfort and convenience to tourists.

Tour Guides are also known as: Tourist Guide

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Developing Your Guide Skills

What natural skills do you need to be a good tour guide? No matter how much training you get, and no matter how much experience you have, you will only be a successful tour guide, if you have specific natural skills and talents.

When speaking to former tour guides and tour directors who are in charge of hiring new guides, they consider the most important factor above all others, to be the ability to get on well with people. One tour manager pointed out:

“You can’t do this job if you don’t like people. You have to love and care about people, enjoy their company, and get on with everyone. That is the nature of the job.”

People skills are at the fore of the touring industry as you will be working with all kinds of people every day. The tours eventually get mundane and can become boring if you visit the same museum over and over again, but it is the people who change and make it interesting, and in turn you have to show them that you are just as interested as they are by the sights and attractions that you are showing them. Remember this is probably the first time, they have ever seen these attractions, so your job is to be excited with them, and make them feel comfortable.

Here are some of the most important skills that you need to have and develop if you want to become a top tour guide.

Excellent Public Speaking and Narration Skills

You will generally be speaking in front of a huge group of people on most of the tours you lead. Groups can have anywhere from 10 to 60 people, so you have to understand the basic principles of public speaking. It is a great idea to do a Toastmaster’s course or public speaking course so that you get more comfortable with addressing people in a relaxing and engaging way. You should learn how to speak clearly, how to project your voice, how to talk calmly and slowly so that people can understand you, and also learn how to control your breathing so that you don’t get tired. Narration falls into this category somewhat, because it has to do with speaking to your group, but narration is far more than just public speaking. It is knowing how to relate a story to someone. Story telling is one of the key elements of guiding tours, especially in historically significant towns or areas where lots of interesting events have taken place. Narration is all about being enthusiastic, capturing your audience’s attention and allowing the tourists to feel as though they are part of the story.

One tour guide explains that it can be a challenge when you first have to do the commentary on tours:

“It is nerve-wracking and scary to stand up in front of all those people and speak. It does get easier though and eventually you learn to improvise and add in a few of your own stories and extra bits of info you come across. You are just talking and if you think about the commentary as though you are just speaking to a group of your friends, it makes you relax and you gain confidence.”

One important part of narrating to people is to not overwhelm them with facts and figures. Dates are important to know, but it is not interesting for people to listen to lists of dates. Rather make it more interesting by formulating a story around it. Cherie Anderson explains that tour guides should find stories around the sights or areas that they are showing. It doesn’t have to be long, just a line or two, but something that will capture people’s attention and imagination. She says that, for example, instead of listing dates that certain structures were built, you could rather tie in the building of a monument with other things that happened in history such as the ending of a war perhaps.

Another tour guide, Adam Edwards, working in California stresses the importance of throwing in some fascinating facts and additional information to your narration.

“If someone asks me, “Is that the accelerator there?” I don’t simply say yes and leave it at that. I throw in some extras, for example, I say, ‘Well, that it just a part of it. The actual beam is roughly 25 feet underground. But to power the beam we use 240 klystrons. See those machines over there with the red cylinders? They are located above the beam in this shed which 2 miles long and actually the longest building in the world. In fact it is around 10 feet longer than the Hong Kong airport terminal! Any fascinating fact is great to share and gives visitors that wow factor, which guides enjoy as well.”

Excellent Problem Solving Skills

Just like any job, problems tend to arise, but when you are on a tour with a group of people to look after, the problems can sometimes be quite big. Problems could range from tour buses breaking down and leaving the group stranded to one of the passengers getting ill and needing to get rushed to the hospital. Problems can also be small ones, like a passenger complaining that they are too hot, or some members of the group arguing. You have to be a good problem solver if you hope to be a good tour guide, and know how to deal with anything that comes your way quickly and effortlessly. Companies have to know that they can trust whoever they hire to handle any situation efficiently and effectively.

Good Language Skills

Being good at languages is another great skill that tour guides should have. While you are not required to speak another language at many companies, it is something that is becoming more and more popular nowadays, as international tours are increasing in the United States and around the world. If you can speak a second language you will stand a better chance of being hired, and if you speak more languages, then that is even better. Foreign languages can be taken as online courses or you can often attend night classes to learn another language. With a foreign language you will not only be qualified to lead international tour groups around America, but you can also travel with an American group to that particular country as you can communicate with the locals and make the travel experience that much easier and more enjoyable for the group. Even if you can only speak a little of the language, this is enough for some tour companies, so mention this in your job applications.

Great Organizational and Leadership Skills

Being organized is a skill that many people neglect to mention when you want to become a tour guide. Developing this skill is one that will make your job easier and that will stand you in good stead for the rest of your career. Tour companies and escort agencies prefer to hire people who demonstrate excellent organizational skills, as it makes their lives easier. It eliminates problems on the tour, it saves them time and money, and it reduces risk. Any previous leadership positions or organizational roles you have had should be mentioned in your resume.

Mr. Reed-Drake comments, “You must be in control and completely organized at all times. You are organizing a group of people, chatting with them, informing them about various places, partying with them, and sometimes even counseling them. You must be a leader.”

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12 reasons why good tour guides are so important

Ah, the tour guide. That special person who welcomes you to their country and looks after you, ensuring you have a fabulous trip! But how and why exactly are they a great addition to a trip? We enumerate ...

1. Tour guides navigate for you

Wondering if you've missed your bus connection is frustrating. So too is getting off at the wrong stop. And fuming at a loss of signal at the very moment you need your app to tell you which exit to take ... nobody needs that.

So yes, primary among the benefits of a tour guide is having someone to do all the navigating for you.

Navigating can include:

• Getting your from the airport to your hotel without hiccough.
• Leading you through the warren of streets in an old town.
• Taking the lead on a trek so you don't go in a circle.
• Even just ensuring you find your way out of that enormous botanic garden.

Some of our trekkers with their selfie-taking guide Angelu on the EBC trek

Navigating can include driving you

A tour guide also often drives you around. Or in some cases, they'll acquire a vehicle and driver for you.

This is a big help, saving your from the hassle of a car hire. You also won't have any heart-stopping moments when you pull out and realise you're facing oncoming traffic. And you won't ever come back to your vehicle to discover you didn't feed a hidden parking meter.

On safari, your tour guide is also your driver

2. Tour guides do your admin for you

This is a biggie. Tour guides take care of all of your admin for you, like:

• Preordering permits and pre-booking accommodation.
• Paying admittance fees beforehand, saving you the need to queue.
• Coordinating travel times for buses, trains, flights, etc.
• Overseeing the transfer of luggage.
• Ordering and collecting packed lunches, drinking water and the like.

Some of our trips, like Kilimanjaro climbs, involve a LOT of admin!

3. Tour guides keep you safe

If safety was the only benefit of a tour guide, we think it would be enough for us to be super pro tour guides! A tour guide looks after you from arrival to departure.

It's worth pointing out that at Follow Alice we believe tour guides should be locals. One of the reasons for this (although there are certainly others as well) is that only locals can truly know the do's and don'ts of their society and environments in order to keep you safe.

Mario is our Cusco and Inca Trail lead guide

Local tour guides are there with you to ensure:

• You don't go into any dangerous areas.
• You're not accosted by overly zealous vendors.
• Your belongings are kept safe.
• You don't get bamboozled by shysters.
• You don't pick a poisonous plant, or pet a treacherous animal.

The list could go on.

Tour guides also ensure you don't get 'little things' wrong, like wearing sandals on a day when they know you need closed, sturdy shoes.

Adventure tour guides are especially important

The adventure tour guide offers a whole other level of safety and security. Whether it's guiding you safely through islands on a kayaking adventure, or leading you through thick forest on a trekking trip, they're there to ensure you:

• Set out with the right clobber to protect you from the elements.
• Stay on path and don't get lost.
• Don't push yourself too hard (sometimes by monitoring your vitals).
• Receive timely and appropriate treatment (medical or otherwise) should you need it.

Chris, our Tanzania local leader, doing his refresher mountain first aid course

It's impossible to overstate the value of a tour guide in keeping you safe, especially on an adventure trip.

4. Tour guides are interpreters

A tour guide speaks the language of the locals, and as such is your ever-present translator. Without a tour guide, you wouldn't be able to communicate with some locals. You'd also miss out on many interesting insights and some beautiful moments of connection.

Brad and Rebecca opted to do a homestay in Rwanda through Azizi Life

Remember to always ask before taking photos of locals; your tour guide can assist in this to ensure nothing is lost in translation.

5. Good tour guides explain things to you

It's easy to find out the name of the bridge you're walking over. But do you want to know why it's called that? And yes, you can take a pic of a gorgeous tree and use an app to tell you it's name. But do you want someone there to explain why, for instance, the bark is stripped away near the base?

Tour guides are there to answer your questions, and also supply answers to questions you hadn't even thought to ask!

An Annapurna Circuit trek guide explaining tomorrow's route

Tour guides have intimate knowledge of the area and can drop all sorts of fabulous knowledge bombs.

Tour guides also give you insights into how locals feel about what's going on in their country and around the world. So from them you get to learn about some truly local perspectives. And we all know that logic isn't universal – what seems logical to one culture can be very different in another, and it helps to have a guide with you to illuminate such things.

A Follow Alice group with their Bhutanese tour guide

Finally, tour guides are there to ensure you don't blunder unnecessarily in terms of local customs and sensitivities. They can also advise you ahead of time if you need to dress smartly or cover up in order to enter certain places.

6. Good tour guides get you good deals

When you travel with a tour guide, they (and the tour company they work for) are able to get you the best deals. They know which days have cheaper admittance fees, for instance. They can also sometimes get tour guide discounts that aren't available to tourists.

Finally, when you join a tour guide who's leading a large group, they're often able to get some sweet group discounts.

7. Good tour guides are photographers

Sometimes it's great to hand the camera to someone else to take a photo with you in it. 📸

They can take a snap for you ...

... or a selfie with all of you in it!

8. Good tour guides encourage you

On tough adventures like high-altitude trekking, most of us end up in need of some encouragement when the legs tire and the mind starts to tell you sneaky lies like you can't keep going. Your guide is invaluable is encouraging you in such moments. They can also provide little tips for the mind and body to help you to keep going.

One of our groups tackling the tough Kala Patthar near Everest Base Camp

A good tour guide believes in you and knows how to help you to believe in yourself.

We can't tell you how many folks have told us that they would literally not have made it to the summit of Kilimanjaro if it hadn't been for the support of their guides.

Our client George K. took this fab pic of two of his Kilimanjaro crew members

9. Good tour guides ensure you miss nothing

A tour guide knows the area intimately and knows of people, quiet spots and experiences that aren't discussed on any website. They're there to ensure you get the most out of your time, and have the most authentic experience possible.

Dean with his safari guide Heri on a walk near Lake Natron

This includes seeing animals!

Safari guides are trained to spot hard-to-see animals that city-dwelling mortals would surely miss. It's amazing the number of camouflaged animals and birds that safari guides are able to point out to clients.

Dannielle took this pic with her group's safari guide in Tanzania

They give you recommendations

A tour guide can also be invaluable in terms of recommendations for markets and shops to pop into, museums, galleries and palaces to visit, gardens and parks to explore, and so on.

And the reverse is true too. They know what places to avoid because they're actually letdowns, overcrowded or overpriced.

Amber on a chimp trek in Uganda

Tour guides also know where the locals like to eat – and those are often the places with the tastiest and best-prices meals. And when you have a local with you, there's no possibility of feeling awkward, like not knowing if you should seat yourself or wait to be seated. (Your tour guide is also a good person to ask about tipping customs.)

10. Good tour guides pivot when necessary

If you arrive somewhere and it's closed for renovations, or unexpectedly overcrowded, then your tour guide is able to pivot and suggest the next best option, or an alternative, to ensure you still maximise your time in the destination.

They really do take the headache out of travelling!

An experienced guide can pivot when necessary in a way that still gives you a memorable trip

11. Great tour guides celebrate your wins with you

A really great tour guide is invested in your trip. They want you to get the most out of the experience. And if it's an adventure trip with a set goal in mind, they want you to succeed in that!

Then, when you reach your mark, or push yourself beyond what you thought possible, a great tour guide is there to celebrate with you! They add to the victory moment by high-fiving you and generally making a fuss. 😄

Also, if you're a solo traveller, then it's especially wonderful to have another person there to make a noise about your win with you.

Tour guides are there to celebrate your achievements with you!

12. Great tour guides can even become friends

Sometimes, your tour guide adds so much to your trip, and you spend so much time together, that you end up becoming friends!

We cannot begin to tell you how many times this has happened on our trips. In their post-trip feedback, our clients often express not just gratitude for the encouragement and support of their guides, but also a genuine affection for these special people with whom they bonded and shared an incredible adventure.

One picture that perhaps best sums this up is this one below of Jack with one of his Kilimanjaro crew members at the end of the climb ...

Jack and David celebrating with Jack's summit certificate

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How To Be the Tour Guide That Everyone Loves

We all love watching people’s eyes light up when they learn something new. Unless you love boring the hell out of people, you need a way to deliver the interesting facts without putting people to sleep. Here’s a few ideas to get people to love you as a guide and your team:

1. Take a personal interest in your guest. Endear yourself to your guests by having at least a small chit-chat with as many as possible. Find out where they’re from and how they’re enjoying the local area.

It’s the simple, small touches like this which spark the feeling of value that people get out of your tour. Being friendly is the foundation, and taking a personal interest builds on that – it makes people feel special.

As you can imagine, I’ve been on many tours all around the world. I enjoy going in as a quiet observer to see how things are being done by businesses in various places. The percentage of guides who take the time to chat and take an interest in me as a person is well below 50%. What a missed opportunity to build a connection with those people.

See if you can find ways to get guests to interact with you (opens in a new tab) on your tour instead of dumbly listening.

2. Tell a story. I’ve suffered through tours where the guide has spent hours spitting out historical data without context.

When people overload you with information, you find yourself begging for the end. The exact year a big event happened is nothing compared to why and how it happened. Find the interesting nuggets, and weave the information into a narrative. Make it so people can place themselves into the scenario you are building and – here’s the key – really feel how the people live (or lived) in the context. If it’s a nature-related tour, you can still build narratives. There’s a story everywhere. With the help of our blogging service (opens in a new tab) , you could have stories on your website too.

The fact that a building used to be important may not make it important now. It’s the human angle of that building which people will find most interesting, or how it relates specifically to them. For example, with a group from India, you could show them sites in your city that have historical links to their country.

3. Inject a bit of humor. You don’t need to be a jokester, but the occasional spot of humor will help. Think about it: people love laughing. Give them the thing that they love, and they will appreciate you for it (opens in a new tab) .

It’s not about writing a million jokes. Find the interesting and crazy stories, flesh them out and focus on them. Find the contradictions that can be amusing.

4. Get dramatic! Get your guests to close their eyes and listen to your voice as you tell the story of the place and get them to feel the emotions of your characters. If talking about history, you can create an example character to talk about how someone would have lived during that time.

As you visit each place, show how your historical persona would have participated in that place and how it impacted their society as a whole. You could even create multiple characters – one upper class, one middle class and one working class. Use this to show how each of them interacted with the same place but in dramatically different ways.

The best guides are those that help you see something in a completely new light. Be that person.

5. Master the small touches. It’s the small touches that people remember and set you apart from an ordinary operator.

Bring sun block, free cold water or free snacks. This will show you as a genuine human being who cares about your guests besides just the dollars they can bring to you.

Even if you put up gigantic notices on your site and in your office saying ‘YOU NEED TO BRING SUN CREAM’, people will always forget. If you’ve been in business for more than two days, you’d know this. Prepare for people’s mistakes and the things that they forget, and they’ll thank you for it.

Another small touch is to provide a small info booklet at the start of the trip so people can follow along with what is happening.

It’s all about being a human being and doing things with love. If you’re asking yourself ‘how can I have the best tour possible?’, all this stuff will come naturally.

6. Be flexible to the needs and interests of your guest. The best tours are the ones where the guide can find points of interest to show each person so they can connect on an individual level.

Treat children like gold

If you have children, you’ll know what it’s like to travel with them. Sunshine, happiness and smiles 100% of the time, right?

Endear yourself quickly to parents by catering to their children. Play packs, snack packs or even just a free bottle of water will go a long way.

If your tour is child-friendly, take care to emphasize this in the tour descriptions. Show children in the photos you have on your site so that prospective customers understand that you can cater to families. Even something that you think would obviously cater to children may not be so obvious to another person.

A couple of ideas to make the tour more pleasant for kids:

1. Include them in the fun. Invite them upfront in your vehicle or to the captain’s area of the ship. Kids LOVE being placed into the seats where the ‘important people’ normally sit. People treat children like an annoyance, but if you treat them like a worthy human being, you’ll seriously make their day. Show them the various widgets that make up your operation. (Depending on the circumstance you may want to clear this with the parents first.)

2. Prepare fun packs — coloring, small games…The best idea I ever saw was a list of things the kids have to spot on the trip, and if they spot all 15, they get to pick from a lucky dip. It’s a great way to keep them engaged and enjoying themselves!

3. Bring things that parents need yet sometimes forget — baby wipes, bottled water, tissues, sun cream, band-aids.

Put a smile on that child’s face, and by extension, you will put a smile on the face of their parents (i.e., those people who paid you the money and may well leave you a glowing review the next day on TripAdvisor).

Update your website and find more tour guests to impress with us (opens in a new tab) !

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16 Tour Guide Interview Questions (With Example Answers)

It's important to prepare for an interview in order to improve your chances of getting the job. Researching questions beforehand can help you give better answers during the interview. Most interviews will include questions about your personality, qualifications, experience and how well you would fit the job. In this article, we review examples of various tour guide interview questions and sample answers to some of the most common questions.

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Common Tour Guide Interview Questions

What made you want to become a tour guide, what are some of your favorite places to tour, what do you think makes a great tour guide, what do you think are the benefits of touring with a guide, how do you develop your tours, what research do you do to prepare for a tour, what are some of the challenges you face as a tour guide, how do you handle difficult questions from tour participants, what are some of your favorite stories or anecdotes from your tours, what do you think sets your tours apart from others, what do you think are the most important elements of a successful tour, how do you ensure that your tours are enjoyable and informative for all participants, what are some of your tips for making the most of a tour, how do you deal with unexpected situations that come up during a tour, what are some of your favorite places to eat or drink near the tour sites, what are some of your other interests or hobbies outside of being a tour guide.

The interviewer is trying to gauge the applicant's motivation for wanting to become a tour guide. It is important to know the applicant's motivation because it can help the interviewer determine if the applicant is likely to be a good fit for the position. For example, if the applicant is interested in becoming a tour guide because they enjoy working with people and helping others learn about new places, then they are likely to be a good fit for the position. However, if the applicant is interested in becoming a tour guide because they want to make a lot of money, then they may not be as good of a fit for the position.

Example: “ I have always loved exploring new places and learning about different cultures, so becoming a tour guide was a natural fit for me. I love being able to share my knowledge and passion for travel with others, and help them create their own amazing travel experiences. ”

This question allows the interviewer to get to know the tour guide on a personal level and learn about their interests. Additionally, it helps the interviewer determine if the tour guide is knowledgeable about the area and can provide a good experience for tourists.

Example: “ There are so many amazing places to tour, it's hard to choose just a few! Some of my personal favorites include ancient archaeological sites, like the pyramids of Giza or Machu Picchu. I also love touring natural wonders, like the Grand Canyon or Niagara Falls. And of course, I always enjoy touring cities with rich history and culture, like Rome or Paris. No matter where you go, there's always something new and exciting to see! ”

There are many qualities that make a great tour guide, and what the interviewer is looking for is to see if the candidate has the qualities that are most important for the job. Some of the qualities that might be important include: being able to effectively communicate with people from all backgrounds, being organized and able to keep track of many different details, being able to think on your feet and solve problems quickly, and having a deep knowledge of the area that you are touring.

Example: “ A great tour guide is someone who is knowledgeable about the area they are touring, and can provide interesting and engaging commentary to keep people entertained. They should also be able to handle any questions or concerns that people have, and be able to keep the group on schedule. ”

The interviewer is asking this question to gain insight into the Tour Guide's understanding of the benefits of touring with a guide. It is important to know the benefits of touring with a guide because it can help the interviewer determine if the Tour Guide is knowledgeable about their job and if they are able to provide a good experience for tourists.

Example: “ There are many benefits to touring with a guide. First, they can provide you with insider information and tips about the destination that you may not be able to find in a travel book or online. Second, they can help you avoid tourist traps and show you the best places to eat, shop, and sightsee. Third, they can help you connect with the local culture by introducing you to locals and providing insights into the history and customs of the area. Finally, having a guide can simply make your trip more enjoyable by taking care of the logistics and planning so that you can relax and enjoy your vacation. ”

The interviewer is asking how the tour guide develops their tours because they want to know how much effort the tour guide puts into making each tour interesting and enjoyable for the guests. It is important for the tour guide to be able to develop their tours because it shows that they are willing to put in the extra work to make sure that their guests have a great experience.

Example: “ There are many ways to develop tours. One way is to research the area you will be touring and create an itinerary based on your findings. Another way is to speak with locals and get their recommendations on what to see and do. You can also use online resources, such as travel websites and blogs, to get ideas for your tour. Once you have an idea of what you would like to include on your tour, you can start creating your route and mapping out the stops. ”

An interviewer would ask "What research do you do to prepare for a tour?" to a/an Tour Guide to assess the level of preparation that the tour guide undertakes before leading a tour. It is important for the tour guide to be prepared in order to ensure that the tour is enjoyable and informative for all participants.

Example: “ I always start by doing a thorough research of the area that I'm going to be touring. This includes reading up on the history, culture, and any other relevant information that will be helpful in providing an informative and enjoyable experience for my guests. I also like to familiarize myself with the layout of the area so that I can easily navigate and point out key landmarks and attractions. ”

There are a few reasons why an interviewer might ask this question. First, they want to know if the tour guide is aware of the challenges they face in their job. This is important because it shows that the tour guide is willing to take on challenges and is able to identify them. Second, the interviewer wants to know how the tour guide deals with these challenges. This is important because it shows that the tour guide is able to adapt to different situations and is able to find solutions to problems.

Example: “ Some of the challenges that I face as a tour guide include making sure that everyone in the group is able to keep up with the pace of the tour, dealing with difficult questions from visitors, and making sure that everyone stays safe during the tour. Additionally, I often have to deal with large groups of people, which can be challenging to manage. ”

The interviewer is trying to gauge the tour guide's customer service skills. It is important because tour guides need to be able to handle difficult questions and complaints from tour participants in a professional and courteous manner.

Example: “ There is no one-size-fits-all answer to this question, as the best way to handle difficult questions from tour participants will vary depending on the situation. However, some tips on how to handle difficult questions from tour participants include: - remaining calm and professional at all times, even if the question is challenging or unexpected; - taking a moment to think about the question before answering, in order to ensure that you are providing accurate information; - being honest if you do not know the answer to a question, but offering to find out the answer for the participant later; and - politely redirecting the conversation if a participant is asking too many personal or difficult questions. ”

The interviewer is trying to get to know the tour guide on a personal level. By asking about their favorite stories or anecdotes, the interviewer can get a sense of the tour guide's personality and whether they would be a good fit for the company. It is important to ask about the tour guide's favorite stories because it can give the interviewer a better idea of what kind of person they are.

Example: “ Some of my favorite stories or anecdotes from my tours include the time I took a group of tourists to see the Statue of Liberty. One of the tourists, a young woman, was so excited to see the statue up close that she started crying. It was a really special moment for her and it made me feel really good to be able to share that experience with her. Another one of my favorites is from a tour I did of the Grand Canyon. We were all standing at the edge of the canyon, just taking in the incredible view, when one of the tourists said, "You know, this is one of those moments where you just have to stop and appreciate how lucky we are to be alive." It was such a simple but profound statement and it really made me think about how lucky we all are to be able to experience this amazing world we live in. ”

The interviewer is asking this question to gain insight into what the tour guide feels makes their tours special or unique. It is important for the interviewer to know this because it will give them a better understanding of how the tour guide plans to market their tours and what they feel sets them apart from the competition. This information can be used to help the interviewer determine if the tour guide is a good fit for the company.

Example: “ I believe that our tours are set apart from others because of the quality of our tour guides. Our tour guides are some of the best in the business and they really know how to show our guests a good time. They are also very knowledgeable about the area and can answer any questions that our guests may have. ”

The interviewer is trying to gauge the tour guide's knowledge of the industry and what they believe are the most important aspects of a successful tour. This question allows the interviewer to get a better understanding of the tour guide's priorities and how they would approach their job. It also allows the interviewer to see if the tour guide is able to think critically about the industry and identify key elements that are necessary for a successful tour.

Example: “ There are many elements that contribute to a successful tour, but some of the most important ones include having an engaging and knowledgeable tour guide, providing interesting and accurate information about the places being visited, having a well-organized itinerary, and making sure the group stays together and on schedule. ”

The interviewer is trying to gauge whether the tour guide is aware of the importance of providing an enjoyable and informative experience for all participants. It is important because it helps to create repeat customers and word-of-mouth marketing for the business.

Example: “ There are a few key things that I do to ensure that my tours are enjoyable and informative for all participants. First, I make sure to do my research ahead of time so that I am well-versed in the subject matter. This way, I can answer any questions that come up and keep the tour interesting. Secondly, I try to mix up the tour a bit by adding in some fun facts or stories. This helps to keep everyone engaged and makes the experience more memorable. Finally, I always make sure to leave time for questions at the end so that everyone has a chance to voice their thoughts and get clarification on anything they didn't understand. ”

An interviewer might ask "What are some of your tips for making the most of a tour?" to a tour guide in order to get insights into the tour guide's methods for ensuring that tour participants have a positive experience. It is important to get tips from a tour guide because they are typically experienced in leading tours and helping people to enjoy the experience. By getting tips from a tour guide, an interviewer can learn about how to make a tour more enjoyable for participants.

Example: “ There are a few things you can do to make the most of your tour: 1. Arrive early or on time. This will give you a chance to explore the area and get your bearings before the tour starts. 2. Dress comfortably. You'll be doing a lot of walking, so make sure you're wearing comfortable shoes and clothing. 3. Bring water and snacks. Tours can be long, and you don't want to get hungry or thirsty halfway through. 4. Pay attention to the guide. They're there to provide information and answer questions, so take advantage of their knowledge! 5. Ask questions. If you're curious about something, don't be afraid to ask the guide or other members of the group. 6. Take photos. Tours are a great opportunity to take photos of new places and people. Just be respectful and don't get in the way of other tourists. 7. Enjoy yourself! tours are meant to be fun, so relax and enjoy the experience. ”

The interviewer is asking this question to gauge the tour guide's ability to think on their feet and deal with unexpected situations. This is important because it shows whether the tour guide is able to adapt and improvise when things do not go according to plan.

Example: “ If an unexpected situation arises during a tour, the first thing I would do is assess the situation and determine if it is something that can be handled quickly and easily or if it requires more time and attention. If it is something that can be handled quickly, I will take care of it right away. If it is something that requires more time and attention, I will notify the tour group of the situation and let them know that we may need to adjust the itinerary accordingly. I will then work with the tour group to come up with an alternate plan that everyone is comfortable with. ”

An interviewer might ask this question to get a sense of the tour guide's knowledge of the area and their ability to make recommendations to visitors. It is important to be able to make recommendations to visitors because they may be unfamiliar with the area and will be relying on the tour guide for guidance.

Example: “ There are plenty of great places to eat and drink near the tour sites. For example, if you're looking for a quick bite, there's a great little cafe called The Daily Grind just a block away from the tour sites. If you're looking for something a bit more substantial, there are plenty of great restaurants nearby as well. And of course, no visit to the area would be complete without stopping by one of the many bars for a drink or two. ”

There are a few reasons why an interviewer might ask this question. They could be trying to get to know the person better on a personal level, or they might be trying to gauge whether the person is well-rounded and has other interests outside of their job. This question can also help the interviewer get a sense of what kind of person the tour guide is and whether they would be a good fit for the company.

Example: “ I love to travel and explore new places, so being a tour guide is the perfect job for me! Outside of work, I enjoy hiking, biking, and spending time outdoors. I also love to learn about different cultures and histories, so I often read books or visit museums in my free time. ”

Related Interview Questions

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Boxer Alycia Baumgardner Gets Riled Up About Fighting, Travel And Korean Food

On the eve of a record-making boxing event, ‘The Bomb’ discusses pay equality, her favorite places in the city and where she wants to go next.

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“The Bomb” is one of the top female fighters in the world.

When Alycia “The Bomb” Baumgardner, the undisputed female super featherweight champion of the world, steps into the ring at Atlanta ’s Trilith Studios on September 27, she won’t just battle Belgium’s Delfine Persoon. She’ll take a swing at boxing’s gender gap.

The event will feature the largest purse bid in the World Boxing Council’s history for a female bout, amounting to $500,000. But male boxers crossed that threshold decades ago.

We talked to the Las Vegas -based formidable fighter via video call about pay equality, her favorite places in the city and where she wants to go next.

Baumgardner is in a never-ending fight for pay equality in boxing.

Where are you right now? It looks like a sunny and lovely spot on a patio.

Yes, in Vegas it’s 100 degrees, so it’s doable right now. I plan to move.

Where’s your next destination?

You’re heading to Atlanta soon to headline the all-women’s card sanctioned by the World Boxing Council. Why is this match important for you?

This fight is important because of the positioning that I’m in currently and with that came a journey of events to lead me here, and I’m just happy to be in this moment to be able to defend my title, to fight a great opponent like Delfine. She is a veteran in the sport, so this fight highlights the pedigree of who she is and also the pedigree of where I’m going.

Also, the fact that it is the largest purse bid for women in the sport’s history is a big deal. Why do you think pay equality continues to lag for female athletes?

It’s a variety of things. Representation matters, your team matters, who’s speaking for you — these things have to be in order. And oftentimes, it is on the fighter.

As a fighter and a businesswoman, I have to make sure that I have a great team supporting me, negotiating for me and keeping the fighter first. I think sometimes we get away from not representing the fighter and the talent first, and everyone just wants to put their hands in the pot. So again, just be diligent about your circle, aware as a businesswoman and make sure you’re asking the right questions.

Las Vegas is home for the champ for now.

How did you get your start in boxing?

My dad introduced boxing to me. I grew up in a small town in Ohio. We had a gym that was free for any kid to join, and it was a great opportunity for the community to come together and allow these kids to have some form of discipline and respect. Boxing taught that. Being introduced to something like that at a young age allowed me to build confidence as a young girl.

Do you have any pre-match rituals?

I would say praying. Journaling has been a really big exercise that I’ve done my whole life, writing down things to remember why I made it this far, the things I’ve been able to get through, reminders that I’m just being one with the Lord and just understanding that I’m fulfilling an assignment that is to come Friday.

You have a very rigorous workout routine, but what do you do to take care of yourself when you’re traveling?

Self-care is obviously No. 1. [Regarding] health and wellness as a woman outside the ring, I’m always making sure that I’m partaking in good things for the body. Good things for the body help with things for the mental. I make sure I’m taking my vitamins daily, drinking my water — at least a gallon a day — journaling and getting quality sleep.

When you travel, what do you pack in your carry-on?

This is girl stuff: lip gloss, perfume, eye gel patches, eye mask, maybe even a card game — I’ll throw some Uno in there — a journal, obviously you need a good pen. Some snacks. I always like the snacks, so that’s important. And a good scarf, my bonnet.

What are some of your favorite spots in Vegas?

One of my favorite restaurants is Gordon Ramsay Steak . Great food. And I love the Topgolf here because that’s always a fun place to go.

I like to be outdoors. I was able to go to one of the mountaintops — Mount Charleston. That’s a good run to do. It’s a good five-mile run up the mountain. It was nice to be in that solitude moment to be by yourself and running.

What are some of your favorite travel destinations?

I briefly went to Dubai early this year, and I thought it was an awesome country. The food was done well. The culture is great. I love Mexico because it’s just a vibe there, and great food as well.

I plan to travel again after this fight, so I would love to go to Turkey. Hot-air ballooning seems like something I would like to try. It’s really big there.

Baumgardner has strong Korean roots.

That’s fun. Is there anywhere else you want to visit aside from Turkey?

Bali, Indonesia . I would love to go to Egypt. I’d love to travel to Japan. Korea would be an awesome spot — my grandmother’s from Korea. I’d go there just to be [immersed] in the culture. Germany is also part of my heritage. I would love to go to Germany.

When you are not in the ring, what do you like to do in your free time?

Working on my brand, my juice business, shopping, hanging with friends and family. Eating is my go-to. I love to eat.

Do you gravitate to a certain cuisine?

Anything, but recently in Vegas I eat a lot of Korean food. They have a big Asian community here.

What’s a Korean restaurant you frequent in Vegas?

There is a place called Soyo . Very tasty. It was one of the first Korean spots I’ve tried since I’ve been here. And the kimchi soup tastes almost like my grandma’s, so I have to give them a 10.

What do you want people to know about you?

I want to highlight what it is to be a beauty and a beast, and what it also means to not just be prejudged by how someone looks. I think oftentimes in the social media era, we look at things just from one view.

But when people get to know who this person is behind the gloves, it builds for a better story and a better opportunity for a fan to know the fighter outside the ring and it kind of tells a story, and now you know why she’s super passionate about what she does, or maybe why she talks the way she does.

Do you think people make assumptions about you and they write you off in that way?

Absolutely. I feel like they write me off.

I would say I have the whole package when it comes to being in a combat sport and for me to be able to do modeling or even do speaking events. I think again people have this notion that a fighter should be a certain way, and I don’t fit that criterion. So, I am written off and sometimes I’m also sexualized being in a male world, and that’s also been like a struggle because you’re not taken seriously.

It’s just being strong in who you are as a woman and being confident. Be confident in what you know and continue that because somewhere along the way, someone’s going to respect it and they’re going to respect you because of the work that you put in and not because you’re a woman.

What do you think is the biggest misconception people have of you?

Maybe they think I come off cocky. I’m playing this fighter and this beauty, and [people are] like, “Oh, she just thinks she’s just all that.” In reality, I’m a cool person. I’m down-to-earth. I’m very humble.

“Boxer” is just one of the many titles that Baumgardner holds.

But if there’s any sport that you would have to adopt that cockiness, it would be boxing. Isn’t a part of boxing projecting that persona and confidence so they manifest in the ring?

No, you’re completely right. You have to have confidence because, again, you’re going into war, you’re going into battle and you don’t go into a fight thinking you’re going to lose. It’s something you do have to have. But some people may not understand in-depth what boxing is, what a combat sport is.

And they may just look at it from the outside, like, “Oh, they’re just fighting.” I don’t typically fight like a “girl.” I’m a complete package fighter. I can box, I can brawl. I can do many different forms of boxing. And that’s what makes boxing the sweet science — that’s what they call it when you’re able to look good doing it. Hit and not get hit is the name of the game. So, as a woman, it’s not perceived that way. They look at women’s fights as just a brawl or they’re just crazy. No technique. I’m completely different. I have technique. I’ve been boxing since the age of eight.

You are the undisputed featherweight champion. Where do you want to go from here?

The sky’s the limit. There’s many things we can do. After this defense, I’ll be a free agent. As I talked about having the right circle, what do negotiations look like after this fight? Do we go with another promoter? What will going with another promoter look like?

It’s building the brand. I think in the social media era, it’s important that people associate who you are as a brand as well, not just “boxer.” Like, who is she outside the ring? I’m a businesswoman. I model. I do these other things. Maybe acting. There’s so many other things that I’m able to do. I’m more than just an athlete.

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“A Real Good Hunter”- Johnny Cash’s Hunting Guide Recalls The Iconic 1961 Canadian Moose Hunt Like It Was Yesterday

A hunting guide turned friend…

You might be cool, but are you Johnny Cash on a moose hunt cool? In 1961, Johnny Cash was given the incredible opportunity to go on a moose hunt in Canada. While the image below seems to pop up here and there across social media, showing a rugged Cash during the hunt, the details of the Newfoundland, Canada, excursion were few and far between for many years.

View this post on Instagram A post shared by Whiskey Riff (@whiskeyriff)

That was until the son of Cash’s former business manager, Jonathan Holliff, was contacted by a man who said he found a box filled with images of The Man in Black in his father’s old storage locker. After connecting with the man to receive the photos and finding numerous photographs from the famed moose hunting trip, Holliff knew he needed to do something with these treasures.

With many of the images providing a more extensive backstory to the legendary moose hunt, Holliff got to work on creating a documentary and started reaching out to those involved with Cash’s visit to Newfoundland.

In 1961, Johnny Cash took a moose-hunting trip to central Newfoundland, and played some shows along the way. But this year, never-before-seen photos of the trip were discovered…at a garage sale! See the Man in Black in black and white, and hear this fascinating tale. pic.twitter.com/y1382MdTIk — CBC Newfoundland and Labrador (@CBCNL) October 15, 2020

One of the more critical conversations Holliff had during his research for the documentary  When Johnny Got His Moose   was with Cash’s hunting guide. Heman Whalen led the trip in October of 1961, and hearing it through his lens is incredible.

In a 2020 interview with CBC News , Whalen recalled it like it was yesterday.

“We were fortunate, I guess, in keeping it fairly quiet. But then, on the other hand… when this trip took place, Johnny Cash wasn’t as famous as he went on to be.

Everyone thinks of Johnny Cash as sort of being a tremendous entertainer and a musician. However, I saw Johnny Cash as a real good hunter.”

Not sure if any of you ever knew that Johnny Cash visited Newfoundland in 1961 on a moose hunting trip, but he sure as shit did and this majestic-ass photo (taken near Victoria Lake and Millertown) is proof of it. pic.twitter.com/4eRLHirTJJ — Graven (@gravencanada) August 5, 2020

When Whalen led the excursion, Cash had yet to reach the peak of his career. Cash and Whalen were 29 at the time, and while Cash was well-known among country fans, he had yet to reach his peak of stardom. While it’s still unknown if the moose hunt was a four- or ten-day excursion, Whalen recalled being instantly connected to Cash as they both served in the Air Force. That instant bond grew over the few days they would spend together. Whalen was a country music fan and, ironically, was a fan of Johnny Cash, even though he was a smaller name at the time.

“He was in the station wagon, introduced himself, and I introduced myself. And from then on, I would say we were the best of friends.”

After being formally introduced, they were off to their cabin before heading out to hunt the giant beasts. Whalen told the news outlet that he put immense pressure on himself to ensure Cash took down a sizable moose.

“I was very anxious to see Johnny Cash get his moose first. Once he got it, it took a little bit of a burden off my shoulders. About 20 minutes out of camp, he had a moose.

I found out later that he was quite happy to get the much smaller moose, ’cause he was looking for the perfect meat. He wanted good eating meat, which is what he got. Generally, if I’m alone, it would take me 10 minutes to field dress a moose. It probably took Johnny Cash an hour.”

When Cash and Whalen were not on the move scouting game, they bonded over simple things like family, shared morals, and how they grew up.

“Johnny Cash was a very family-minded person. He grew up doing what his mother told him and his father told him. That was his philosophy in life… He was a very ordinary person. He thought Newfoundland was a beautiful place.… He had dreams of coming back again.”

After the two men returned from their hiatus to hunt, Whalen and Cash vowed their paths would cross again.

“We agreed not to say goodbye; we agreed to say that we would get together again. We both underrated how much we enjoyed the trip. We had a lot of admiration for each other.”

While Whalen has memories that will last a lifetime from this adventure, the more heartfelt part of the story is that his presence on the hunt might have been a factor in Cash getting his life together.

Allegedly, Johnny Cash was struggling with the use of prescription pills in the early to mid-60s, and he had stepped away from music quite a few times throughout 1961 due to issues he was having with his voice. As he became more famous, feeling the pressure to perform and growing dependent on his new vices, he quickly descended a slippery slope.

When Cash went on the moose hunt, this served as the off-the-grid time he needed to get back on track, and Whalen’s comrade could have been a factor in him getting back in the saddle. While this is not confirmed, hearing the fondness the two had for each other makes one wonder if he was a person who helped him turn Cash on the right path.

A few years later, Johnny Cash returned to Canada for several shows as a megastar and would later propose to his lady, June Carter Cash.

Johnny Cash proposes marriage to June Carter on stage in London, Ontario, before an audience of 7,000 people. She accepts and they are married on March 1, 1968. pic.twitter.com/4kwTMqwbeV — Old Canada Series (@oldcanadaseries) July 14, 2023

If you want to learn more about Cash’s Canadian adventures, including more details about the famed moose hunt, Johnny Cash: The Lost Tour of Newfoundland   is the motion picture for you. The release date has been pushed back to 2026; however, the trailer featuring the mind behind it, Jonathan Holliff, gives excellent insight into what to expect.

Johnny Cash lived quite the life, and stories like this keep his legacy outside of music alive and well.

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