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“Travel Desk In Corporates”

Table of contents

What is a travel desk in the context of corporate settings?

How does a travel desk facilitate corporate travel arrangements and logistics, what services and assistance do travel desks offer to employees, how can organizations optimize the efficiency of their travel desk operations, what tools enhance the role of a travel desk in modern corporate, how does a well-managed travel desk contribute to employee productivity.

A travel desk is a specialized department in a company or corporation dedicated to managing employees’ travel requirements, needs, and budgets. It typically provides services such as flight and hotel bookings, car rentals, and ground transportation. A travel desk also assists with travel-related issues such as medical insurance, visa, and immigration. These services help companies optimize travel arrangements and expense for both short-term and long-term business travels.

Travel desks provide an array of services to streamline the business travel experience for employees. They offer assistance in booking flights and hotels, reserving rental cars and providing information on local transportation. They also manage the visa and immigration clearance process, coordinate special arrangements such as meeting rooms and assist employees with medical insurance and currency exchange.

Travel desks are the go-to resource for information and assistance during the entire travel process. They provide employees with assistance in flight and hotel bookings, coordinate ground transportation, and manage visa and immigration clearance. They also assist in arranging meetings, advise on medical or currency exchange issues and provide other services related to travel.

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Organizations can optimize their travel desk operations by using technology to streamline the booking process, such as automated fare and hotel search engines. They can also implement cost-effective policies such as prioritizing digital payments, negotiating discounted rates with suppliers, and providing employees with online tools to make their own travel arrangements.

Modern corporate travel environments require the use of advanced travel technologies and tools such as booking engines, real-time flight/hotel/car price trackers, online travel policies, expense tracking app software, and automated fare/hotel/car search engines. These tools all provide organizations with better visibility into their travel spend, enabling them to track expenses and optimize their travel desk operations.

A well-managed travel desk provides on-time, cost-effective assistance and guidance to employees during the entire travel process. This contributes to employee satisfaction and productivity by eliminating the hassle of manual tasks such as researching and booking flights and hotels, as well as coordinating ground transportation. It also ensures that travel expenses remain within a designated budget, which is essential to prevent any financial exposure. Also, See: Help Desk Software

Tailor the travel desk services to meet the needs of corporate travelers.

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5 steps to the best travel management process flow

Automate booking processes and save money on your business travel

1. determine priorities for administrators, managers, and travelers.

• The business traveler wants an itinerary that doesn’t cause unnecessary sleep-loss, a comfortable room with WiFi, and maybe an extra day to explore a new city and turn a business trip into personal travel – a.k.a a “bleisure” trip.
• The office manager needs a travel policy that works (check out our travel and expense policy template ), and a travel management solution that does not take too much time away from other tasks. They shouldn’t need to open hundreds of tabs or contact loads of travel consultants or agents just to book flights.
• And finally, the finance manager needs instant access to all travel spend to be able to make budget decisions in real-time and optimize cost savings.

2. Use a booking platform that allows travelers to book for themselves

• No need to bother the office manager or travel manager for a simple booking procedure
• No need to write complicated emails or fill out forms with multiple itinerary options
• They can choose the itinerary they want and how they would like to travel (car rental, booking on different airlines, using a train etc.)
• They can choose the air travel providers and lodging they want, managing their own hotel bookings and flight tickets
• They can track their frequent flyer programs
• They can get all the benefits of an online booking platform tailored for business travel, while you get to make sure that they plan their trips within your company travel policy.

3. Streamline your policies and approvals process

• Pricing guidelines based on the city of destination
• Travel insurance requirements
• Guidelines based on traveler group (such as team, office, or country)
• Required level of control (pre-approve all trips, no trips, or just ones of a certain price/length)
• The person who is approving each traveler/team (the team lead, project lead, or travel manager?)

Travel Management: Book, manage, report and support business travel all in one place

4. help travelers access direct support.

5. Optimize your travel spend instantly, monthly, and quarterly

Optimize your travel management process.

Make business travel simpler. Forever.

• See our platform in action . Trusted by thousands of companies worldwide, TravelPerk makes business travel simpler to manage with more flexibility, full control of spending with easy reporting, and options to offset your carbon footprint.
• Find hundreds of resources on all things business travel, from tips on traveling more sustainably, to advice on setting up a business travel policy, and managing your expenses. Our latest e-books and blog posts have you covered.
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Exploring Travel Desk

The Travel Desk is a central hub for managing all travel-related requests within the organization. It acts as a crucial tool for overseeing various travel and accommodation bookings initiated through Advance Requests by employees. This feature enables organizations to seamlessly arrange travel tickets and accommodations for their staff. In this article, we explore the essential functions of the Travel Desk tab, providing insights on how employees can efficiently navigate the realm of travel requests, ensuring streamlined and hassle-free business travel experiences.

Click on Org(1) from the left navigation menu, and navigate to Expenses & Travel(2) . Under Expenses & Travel click on Travel Desk(3) to access the travel desk related information.

Pending Bookings

The Pending Bookings tab contains the list of the travel desk requests that are approved by the managers or admins. This list displays the requests along with the travel tickets and accomdation details.

Approving and Declining a Request

Click on the request t o view it and to take action. H ere, you will have the option of Confirming  or Declining  the request.  If an employee has requested tickets and accommodation, you can choose to confirm both or either one of them.

Booking History

To view the travel desk history, navigate to  Booking History tab. Select a date range to find the history of the bookings during a specific time.

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Office Travel Desk Job Description Template

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The Office Travel Desk Coordinator is responsible for managing all travel-related activities for employees, ensuring efficient travel arrangements, adherence to company travel policies, and cost-effective travel solutions. The coordinator will act as a liaison between travel service providers and employees, providing comprehensive support to meet all travel needs.

Overview This is a role for someone who has a passion for being an organizer and a cheerleader to everyone traveling from the company or coming to our country. This role is dynamic in nature and requires a fast-paced attitude to stay on top of duties. You will be organizing travel for the CEO, COO, E-Suite, and others as required. As a travel desk executive, you will be required to maintain strict confidentiality about travel plans within and outside the organization. Additionally, company rules about travel need to be followed. You will regularly be in touch with finance and HR to manage all documentation and formalities pre and post-travel. Responsibilities Manage end to end travel plans pan India efficiently and cost-effectively – airlines, trains, transport, and hotels Negotiate on best rates through vendors every time there is a travel occurrence Communicate with the person travelling regularly to keep them updated on logistics Manage emergency changes/cancellations in a professional and calm manner Handle visa applications and formalities promptly Handle all incoming travel requests and the processes that follow after Update HR on travel/leaves to be properly recorded Requirements Knowledge of bulk booking software and technologies like IATA, Amadeus, Galileo preferred Awareness about international travel regulations, customs, and currencies A degree in Hospitality, Travel, Tourism, Business or relevant field Good command of English, written and spoken.  

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How Your Hotel Travel Desk Can Elevate The Guest Experience?

Why Do Hotels Need Travel Desk?

– Attention to Details and Desires of Hotel Guests

The hotel guests should have a grand experience every time they stay at your hotel, to keep them coming back trip after trip. This level of attentiveness and indulgence expands past the cleanliness of a room and the willingness to make a guest feel at home. A travel desk emphasizes on creating a memorable and remarkable experience for your hotel guests, bearing in mind their desires and specific expectations.

– Travel Assistance for Hotel Guests

A guest should be able to plan their stay with the help of employees who are familiar with the area and all the tourist attractions and activities the place has to offer. Experienced employees can assist guests with planning their itinerary from a travel desk. If your hotel does not have a travel desk dedicated solely to excursion planning and activities, consider advertising the service at your front desk. Guests will appreciate having someone to turn to on a rainy day to point them to the best museums, or someone to book a zip-lining trip when they are craving a little bit of adventure.

Establishing a Travel Desk

A travel desk will not only help guests make the most of their trip, but it will also be able to take the burden of planning off their shoulders. Guests will appreciate this added benefit and will certainly take advantage of the amenity, whether they are visiting from afar or are locals staying for a weekend getaway. Many travel desks are able to offer deals on experiences that guests would not be able to receive if they went straight to the source.

By simplifying your hotel guests’ travel agenda, your travel desk builds an instant rapport with the guests. In planning every detail of your hotel guests travel itinerary, you are gifting and rebuilding dreams that your guests would have only envisioned but not expected!

Enhancing the guest experience is the first thought that every hotelier wakes up to each day. By initiating an active travel desk as part of their premier service in the hotel premises, hoteliers are enticing hotel guests by banking on a mesmerizing dream holiday. Hotelogix’s Cloud PMS provides service-minded hotels a lot of time and money to explore the scope of a travel desk as a marketing and customer relationship manager tool!

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What is Front Office? Functions, Desk Layout, Duties & Responsibilities of Front Office Staff

• Post last modified: 16 April 2023
• Reading time: 28 mins read
• Post category: Hotel Management

What is Front Office?

The front office is the main controlling center of all guest services and also coordinates the back office functions with these services. It serves as a main channel of two-way communications i.e. from hotel to guest and guest to hotel.

The front office is the name given to all the offices situated in the front of the house, that is, the lobby, where the guest is received, provided information, checked-in, his luggage is handled, his accounts are settled at departure, and his problems, complaints, and suggestions are looked after. Foreign guests use the front desk to exchange currency, find a translator, or request other special assistance.

Table of Content

• 1 What is Front Office?
• 2.1 During Guest Cycle
• 2.2 Guest Services
• 2.3 Guest Accounting
• 3.1 Front Office Organisation Chart
• 4.1 Front Office Manager
• 4.2 2 Front Desk Agent
• 4.3 Reservation Agent
• 4.4 Switchboard Operator
• 4.5 Front Office Cashier
• 4.6 Uniformed Bell Service Staff
• 4.7 Concierge
• 4.8 Night Auditor
• 5 Front Office Desk Layout
• 6 Front Office Equipments and Furnitures

The front desk often serves as the hotel control center for guest requests concerning housekeeping or engineering issues. In addition, it may also be a base of operations during an emergency, such as a fire or a guest injury.

Front Office Functions

Front office functions include reservations, registration, room and rate assignment, check-in, guest services, room status, maintenance and settlement of guest accounts, and creation of guest history records. The front office compiles and maintains a comprehensive database of guest information, coordinates guest services, and ensures guest satisfaction. These functions are accomplished by personnel in diverse areas of the front office department.

The main functions of the front office department are:

During Guest Cycle

Pre-arrival, arrival, ongoing responsibilities, departure, and after-departure activities.

Guest Services

Reservations, registration, occupancy services, checkout, and history.

• Maintain accurate room status information.
• Process future room reservations, when there is no reservation department or when the reservation department is closed.
• Coordinate guest services.
• Provide information about the hotel, the surrounding community, and any attractions or events of interest to guests.

Guest Accounting

Establishment of credit, charge posting, night audit, and settlement.

• Maintained guest accounts and monitored credit limits.
• Produce guest account statements and complete proper financial settlement.

Front Office Organisation

The front office department of a hotel comprises various sections. Depending on the size of the hotels, the sections may vary. In small or medium-sized hotels the sections may be merged and handled accordingly. The following are the sections of the front office department.

• The reservation Section is responsible for booking rooms in advance. It is responsible for receiving the room requests, reservation analysis, and documentation of the room requests received. This section of the department depends upon the size of the hotel; if the hotel is small, there may not be a separate section for reservations. This section is mainly found in mid-sized and large-sized hotels.
• Front Desk Section is responsible for receiving the guest, registering the guest, assigning room and room keys, and remote controls for television and air conditioners if such services are available, and assistance to the guest during their stay. They are also a source of information for government offices.
• Bell Desk is mainly responsible for luggage handling of the guests. It consists of group of uniformed staff for guest services. This section is maintained separately in large hotels only.
• Travel Desk Section handles the transportation facility of the hotel guest. It assists in booking air tickets, hiring a car, and other transportation facilities. It also arranges/organizes city tours, and sightseeing tours for guests on request.
• Business Centres serve guests with laptops, internet, mobiles, facsimile, LCD projectors, photocopiers, and secretarial request facilities. This is the latest addition in large and medium-sized hotels, in line with the electronic era.
• Concierge Section provides information about the hotel, its services and amenities, city, town, country, travel, transport, banks, etc. They can also handle the guest luggage and bags if the hotel does not have a bell desk section. The receiving and distribution of mail and message, packets, newspapers, and magazines in the early mornings to the guest rooms are also attended to. In addition, it may also handle the hiring of the car and booking of air tickets and other transportation facilities if there is no travel desk in the hotel.
• Cashiering Section is responsible for maintaining and recording guest accounts and bills and folios of guests and either cash or credit settlement of guest folios at the time of departure.
• The communication and Telephone Section handles the guest telephones and messages, both incoming and outgoing of the guest.

Front Office Organisation Chart

The Front Office organization chart is designed according to functions. The chart clearly defines the control and also provides guests with more specialized attention.

Typical positions and functions under the Front Office Department are:

• Front Desk Agent: Registers guests, and maintains room availability information
• Reservation Agent: Responds to Reservation Requests and creates Reservation Records
• Cashier: Closes guest folios, and properly checks out the guests.
• Uniformed Bell Service Agent: Handles guest luggage, escorts guests to their rooms, and assists guests with any bit of information requested.
• Switchboard Operator: Manages the switchboard and coordinates wake-up calls.
• Night Auditor: Controls the job of the Accounts Receivable Clerk, and prepares daily reports to the management (eg: Occupancy Report and Revenue Report).

Duties & Responsibilities of Front Office Staff

Front office manager.

The Front Office manager must be a skilled planner who channelizes the various resources viz. people, money, time, work methods, materials, energy, and equipment to suit the objectives of the property. He should maintain cordial relationships between the front office and other hotel divisions and departments by encouraging communication between all areas of responsibility.

• Basic Function: To supervise all front office personnel and ensure proper completion of all front office duties.
• Evaluate and decide the need of personnel in the department.
• Participate in the selection of front office personnel.
• Train and update staff skills.
• Schedule the staff duties.
• Supervise and help workloads during shifts.
• Evaluate the job performance of each front office employee.
• Maintain working relationships and communicate with all departments.
• Maintain master key control.
• Check room status
• Resolve guest problems quickly, efficiently, and courteously
• Update and monitor group information and requirements.
• Review credit limit report.
• Enforce all cash handling, other modes of payment, and credit policies.

2 Front Desk Agent

Also designated, as Receptionist or Front Office Assistant in some hotels, is the first person a guest sees on entering the property and the last person the guest sees on leaving.

• Basic Function: To assist guests in all front office-related functions in an efficient, courteous, and professional manner that maintains high standards of service and hospitality.
• Register guests and assign rooms; accommodate special requests, if possible.
• Assist in pre-registration and blocking of rooms for reservations.
• Thoroughly understand and adhere to proper credit, other modes of payment, cash handling policies, and procedures.
• Know room status, locations, types, and rates.
• Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Coordinate rooms’ status with the housekeeping department; notify all check-outs, early check-ins, special requests, etc.
• Make reservations, modify, or cancel as requested.
• Post and file all charges to guest, master, and city ledger accounts.
• Handle issuing and closing of safe deposit boxes for the guests.
• Read, maintain, and pass on the log and bulletin board at each shift.
• Coordinate with the engineering and maintenance division for guest room maintenance.
• Know all safety and emergency procedures and accident prevention policies.
• Report any unusual occurrences or requests to the manager.

Reservation Agent

Normally found in larger hotels, in smaller hotels Front office agent handles this job.

• Basic Function: To handle all future reservations, matching the needs of the guests with the hotel.
• Process reservations by mail, telephone, telex, cable, fax, or central reservation system referral.
• Process reservations from the sales office, other hotel departments, and travel agents.
• Know the type of rooms, location, layout, status, rates, package plans, benefits, etc.
• Maintain reservation records by date and time of arrival and alphabetical listings.
• Process cancellations and modifications.
• Prepare letters of confirmation and communicate to the prospective guest/representative.
• Know the hotel’s policy on guaranteed reservations and no-shows.
• Process advance deposits on reservations.
• Prepare expected arrival lists and communicate reservation information to the front office.
• Assist in pre-registration activities when appropriate.
• Promote goodwill by being courteous, friendly, and helpful to guests, managers, and fellow employees.

Switchboard Operator

They are heard by the guest but are rarely seen. They represent the hotel through their voice on the phone. They build a very significant image of the hotel to a prospective guest. The work has drastically changed due to the electronic age, but basic voice assistance is always a warm welcome.

• Basic Function: Receives and directs incoming and outgoing calls to individual guests, staff, or departments.
• Answer incoming calls.
• Direct calls to guestrooms, staff, or departments through the switchboard or PBX system.
• Place outgoing calls.
• Receive telephone charges from the telephone company and forward charges to the front desk for posting.
• Take and distribute messages for guests.
• Log all wake-up call requests and perform wake-up call services.
• Provide information about guest services to guests.
• Answer questions about hotel events and activities.
• Provide paging services to hotel guests and employees.
• Know what action to take when an emergency call is requested or received.
• Be aware of all the emergency service nos. and systems relating to the same.

Front Office Cashier

• Basic Function: Guest accounting tasks require efficiency and accuracy. The tasks of the front office cashier center on the guest accounting cycle. The front office cashiers post revenue center charges to guest accounts. The hotel’s revenue centers communicate information on charge purchases to the front desk. Cashiers then post these charges to guest accounts to ensure that the charges will be settled at checkout. Where computerized systems are installed, the Point of Sale operations is directly posted to the Guest Ledger whenever the guest utilizes a particular service. The cashiers also receive payment from guests at checkout. They coordinate the billing of credit cards and direct-billed guest accounts with the accounting division. The cashier at the close of each shift balances all guest accounts. They also manage safe-deposit boxes/lockers, and a variety of banking services including foreign exchange.
• Operate front office posting equipment/ system.
• Obtain the house bank and keep it balanced.
• Complete the cashier pre-shift supply checklist.
• Take departmental readings at the beginning of the shift.
• Complete guest check-in and checkout procedures.
• Post charges to guest accounts. 7. Handle Paid-outs (VPO).
• Transfer guest balances to other accounts as required.
• Settle guest accounts in cash, credit card, and Company account by transferring balances to the respective ledgers.
• Post-non-guest ledger payments.
• Make account adjustments.
• Balance departmental totals and cash at the close of the shift.
• Manage safe deposit box/ locker.

Uniformed Bell Service Staff

• Basic Functions: Meeting, greeting, and escorting guests to their rooms and also the reverse of it i.e. escorting guests from their rooms to the front desk, to their means of transport, etc. They also do errands, handle messages, and page guests. They also act as the eyes and ears of the hotels since they are strategically stationed and also make trips to many floors and rooms. Work closely with the front desk staff, room service employees, and other hotel personnel in providing guest assistance with luggage, transportation, and miscellaneous needs.
• Maintain a good personal appearance at all times. Wear the standard uniform and name tag.
• Escort guests to and from their rooms if required and also assist in carrying their luggage.
• Keep the lobby directory up to date.
• Watch for any unusual persons or activities and report them to management.
• Transport hotel guests to and from the airport on request. Keep limousines and other hotel vehicles clean and in top-running condition.
• Maintain an orderly, secure checkroom for guests.
• Basic Functions: They are specialized in assisting the guest – regardless of whether inquiries concern in-hotel or off-premises attractions, facilities, services, or activities. Must provide concise and accurate directions; make reservations for flights, theater, or special events, obtain tickets, organize special functions such as VIP cocktail receptions, and arrange for secretarial services, if needed.
• Develop a strong knowledge of the hotel’s facilities and services and of the surrounding community.
• Provide guests with directions/information to attractions or facilities in or outside the property.
• Make guest reservations for air or other forms of transportation when requested; obtain necessary itinerary and tickets.
• Make guest reservations for the theater and other forms of entertainment when requested, obtain necessary tickets, and provide directions to facilities.
• Organize special functions as directed by management.
• Arrange secretarial and other office services.
• Coordinate guest requests for special services or equipment with the appropriate department.
• Check with roomed guests periodically to ascertain if they have any special needs.
• Handle guest complaints.

Night Auditor

• Basic Functions: Must be skilled record keeper since the job requires him to track room revenues, occupancy percentages, and other front office operating statistics and prepare, a summary of the financial performance for the day. He is basically an employee of the accounts division. Has to verify all account postings and balances made during the day by front desk cashiers and agents. In some properties, he may also act as front desk agent during the night.
• Postroom charges and taxes to guest accounts.
• Process guest charge vouchers and credit card vouchers.
• Post guest charge purchase transactions not posted by the front office cashier.
• Transfer charges and deposits to master accounts.
• Verify all account postings and balances.
• Monitor the current status of coupons, discounts, and other promotional programs.
• Track room revenues, occupancy percentages, and other front office statistics.
• Prepare a summary of cash, cheques, and credit card activities and a summary of the results of operations for management.
• Understand the principles of auditing, balancing, and closing out accounts.
• Know how to operate posting machines, other front office equipment, and computers.
• Understand and know how to perform check-in and checkout procedures.

Front Office Desk Layout

As the front office is the entry and exit point for a guest, the main entrance and approach play a very important role in the selection of hotel for a guest. A guest entering a hotel does so through the main entrance which leads to the reception area of the hotel which is also called the lobby of the hotel.

The lobby is elegantly designed to accommodate the front office staffs and for the smooth service to the guests. Since the lobby usually serves as a meeting or gathering area for guests and their visitors it should be well planned and furnished to give a best intuition.

The lobby of the hotel includes the general circulation and waiting area which leads to check-in, information, cashiers counter, bell desk, travel desk, cloak rooms etc.. The above figure shows a typical layout of a lobby. The layout may vary from hotel to hotel. Some hotel may even have a coffee shop, restaurant and shopping arcade.

Front Office Equipments and Furnitures

The following are the common equipments and furniture found in the hotel lobby:

• Bell desk and concierge desk
• Travel counter
• Room and reservation racks
• Computer, Printer, UPS and other related devices
• Credit card imprinters
• Telephone – EPABX, PBX, PMBX, EPBX
• Telex, Facsimile machine
• Mail, Message and Key rack
• Duplicate key rack
• Wake up device
• Security monitor
• Luggage trolley
• Luggage net
• Date and time punching machine
• Bulletin boards
• G.R. card holder
• Mail forwarding file
• Safe vault and in-room vault
• Photocopying machine
• Postal weighting scale
• Voucher rack
• Account posting machine
• Cash register
• Magnetic strip reader
• Alan T. Stutts, James Wortman (2005), Hotel and Lodging Management: An Introduction, Wiley.
• James A. Bardi (2002), Hotel Front Office Management, Wiley.
• Ahmed Ismail (2002), Front office operations and management, Thomson Delmar Learning.
• Michael L. Kasavana and Richard M. Brooks (2005), Managing Front Office Operations, Educational Institute of American Hotel & Motel.

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Travel Desk Management System: Why Companies should be Concerned?

Companies are dedicating more resources to their travel needs. In developed economies such as the United States, the number of business trips in a calendar year has reached approximately 500 million. Such a scenario pushes the need for an effective Travel desk management system that can systemize the whole process of travel management and offer a number of benefits.

Here is a look at how capable travel management systems are of changing the corporate traveling scenario.

Let’s find out how Travel Desk Management Systems are changing the corporate traveling scenario: 

Streamline business processes:.

Finalizing a travel request is not as easy as the concerned individuals have to initiate multiple rounds of requests. This is not an efficient process as it loses both time and control in many aspects. However, the process can be simplified through certain specific approaches, and it can also become relatively more cost-effective. Modern travel desk management systems can allow employees to book their own trips within the company guidelines. This gives overall satisfaction and freedom to the employees and increases autonomy.

Dedicated Expertise:

A simple travel booking process has many variables that are more than just flight or hotel booking. The process has to be coordinated in every aspect such as airport transportation, baggage restrictions, hotel room booking , flight availability, and so on.

Working with a dedicated partner or an expert agency can be quite beneficial in these situations. Dedicated agencies are updated about the itineraries, changing flight fares, and travel needs. Such experts help businesses stay updated about the information so that they can prioritize, arrange, and manage their requirements accordingly.

Centralized Information Storage:

Businesses now prefer to opt for dashboard-based systems for better decision-making. In every global aspect of the business such as marketing, finance, and sales, single dashboard-like corporate travel management software is replacing manual systems like these can offer a brief and easy-to-understand view of many scenarios that can ultimately help in real-time decision-making. Similarly, such tools and apps are used for corporate travel management . These tools ensure streamlined operations along with enhanced tracking and informed management.

Organic Corporate Travel Data and Auditing Reports:

Strategic travel management induces best practices such as accountability and tracking across the organization. Both aspects are quite necessary for being prepared for budgeting and external tax laws. Travel expenses are huge, but these are usually fragmented, and lack of tracking and small discrepancies can affect a company’s budget. Corporate travel management software can help a business by setting accountability through auditing and facilitating effective management of these expenses.

Endorses a Cost-Conscious Culture:

An automated travel dashboard that is continuously tracking and monitoring all expenses and activities endorses a cost-conscious culture where employees resonate with business objectives and try to control their expenses. Many reports suggest that companies that allow employees to spend on their own and then reimburse their travel expenses tend to allocate more money to their overall travel expenses, which also results in revenue leakage.

Cost Control and Saving

These systems enable companies to enforce travel policies and guidelines, ensuring employees adhere to approved travel options and expenses. Travel Desk Management Systems can integrate with travel vendors, providing real-time pricing and availability information. This allows companies to make informed decisions, negotiate better rates, and track travel expenses accurately, resulting in cost savings.

Time Efficiency

Manual travel management processes can be time-consuming, requiring employees to search for the best travel options, compare prices, and manually process bookings. Travel Desk Management Systems automate these tasks, providing employees with a user-friendly interface to quickly search, compare, and book travel arrangements. This saves time for both employees and travel administrators.

Policy Compliance

Companies often have specific travel policies and guidelines in place to ensure consistency, cost control, and duty of care. Travel Desk Management Systems can enforce these policies by restricting employees to pre-approved vendors, setting spending limits, and flagging policy violations. This helps companies maintain compliance and avoid unauthorized or excessive travel expenses.

What are the Security Measures in Travel Desk Management System Development?

Developing a secure Corporate Travel Management System involves implementing various security measures to protect sensitive information, ensure data integrity, and mitigate potential risks. Here are some key security measures commonly employed:

Authentication and Authorization

Robust user authentication mechanisms should be implemented to ensure that only authorized individuals can access the system. This typically involves strong password policies, multi-factor authentication (such as SMS codes or biometrics), and session management controls. User roles and permissions should be defined to restrict access to specific functionalities based on job roles and responsibilities.

Secure Communication

All communication between the Travel Desk Management System and its users should be encrypted using secure protocols such as HTTPS (TLS/SSL). This prevents unauthorized interception and protects data confidentiality during transmission. Additionally, secure email protocols (such as S/MIME or PGP) can be used for secure email communications.

Data Encryption

Sensitive data, including user credentials, travel itineraries, and financial information, should be encrypted when stored in databases or transmitted over the network. Encryption ensures that even if the data is compromised, it remains unreadable without the appropriate decryption keys.

Secure Payment Processing

If the system involves processing financial transactions, adherence to industry-standard payment card security protocols (such as PCI-DSS) is crucial. It ensures that credit card data is handled securely, including encryption during transmission, secure storage, and compliance with payment card industry standards.

System Auditing and Logging

Implementing comprehensive logging mechanisms allows for the monitoring and auditing of system activities. Logs should capture user actions, authentication attempts, and any suspicious or anomalous behavior. This information can help detect and investigate security incidents and support forensic analysis if needed.

Regular Security Assessments

Conducting periodic security assessments, such as vulnerability scanning and penetration testing, helps identify potential weaknesses in the system. These assessments should be performed by qualified security professionals to uncover vulnerabilities, address them promptly, and ensure the system remains secure over time.

Secure Development Practices

Following secure coding practices during the development process is crucial. This includes using secure coding frameworks, regularly updating software libraries and dependencies, and conducting code reviews to identify and fix any security vulnerabilities. Adhering to secure development practices helps minimize the introduction of security flaws from the early stages of system development.

Employee Training and Awareness

Security awareness training should be provided to employees who interact with the Corporate Travel Management System. This training educates them about common security threats, phishing attacks, and best practices for maintaining data security and privacy. Employees should also be encouraged to promptly report any security incidents or suspicious activities.

Disaster Recovery and Business Continuity

Implementing appropriate backup and disaster recovery mechanisms ensures that data can be recovered in the event of a system failure, natural disaster, or cyber-attack. Regularly testing backup and recovery processes helps ensure their effectiveness and availability during critical situations.

Regulatory Compliance

Depending on the industry and the geographical location where the system operates, it may be subject to specific regulatory requirements. Compliance with regulations such as the General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA) may be necessary, requiring the implementation of additional security measures and privacy controls.

By implementing these security measures, Travel Desk Management System developers can significantly enhance the overall security posture of the system, protect sensitive information, and mitigate potential risks and threats.

What are the key components of the Travel Desk Management System?

A Travel Desk Management System typically comprises several key components that work together to facilitate the management of travel operations within a company. These components include:

User Interface

The user interface serves as the front-end of the system, allowing users to interact with the system’s features and functionalities. It provides a user-friendly interface for travel administrators, employees, and other stakeholders to access and utilize various travel management tools and services.

Travel Booking and Reservation System

This component enables users to search, compare, and book flights, hotels, rental cars, and other travel-related services. It integrates with travel vendors or Global Distribution Systems (GDS) to retrieve real-time availability, pricing, and other relevant information. The booking system should support different travel policies, and preferred vendors, and offer options to accommodate various traveler preferences.

Policy Management

The policy management component allows companies to define and enforce travel policies within the system. It includes features such as setting spending limits, preferred vendors, travel approval workflows, and policy violation alerts. This component helps ensure compliance with company policies and guidelines, promoting cost control and consistency in travel arrangements.

Expense Management

The expense management component tracks and manages travel-related expenses incurred by employees. It enables users to submit expense reports, attach receipts, and allocate expenses to specific travel activities. The system may also integrate with accounting or finance systems for seamless expense reimbursement processes and financial reporting.

Reporting and Analytics

This component provides reporting and analytics capabilities to generate insights from travel data. It includes pre-built reports and customizable dashboards that allow travel administrators and management to track travel expenses, monitor policy compliance, analyze travel patterns, and identify cost-saving opportunities. Data visualization tools and advanced analytics help in making informed decisions and optimizing travel management strategies.

Travel Alerts and Notifications

The system can include a component that delivers travel alerts, notifications, and updates to travelers. This may include flight delays or cancellations, travel advisories, weather alerts, or any other information relevant to the traveler’s itinerary. Notifications can be sent via email, SMS, or through dedicated mobile applications.

Travel Risk Management

For enhanced traveler safety, some Corporate Travel Management System integrate travel risk management services. This component provides access to travel risk assessments, destination-specific safety information, emergency contact details, and real-time alerts for potential security threats or disruptions. It helps companies fulfill their duty of care obligations towards their employees.

Integration Capabilities

The system should have the ability to integrate with other business systems such as human resources, accounting, or customer relationship management. Integration allows for seamless data exchange, eliminating duplicate data entry and ensuring consistency across different systems. It also enables data sharing for reporting purposes and facilitates end-to-end travel management processes.

Security and Access Controls

Security components ensure the system’s protection from unauthorized access, data breaches, and other security risks. It includes authentication mechanisms, access controls, data encryption, secure communication protocols, and regular security assessments to maintain the system’s security posture.

These components work together to provide a comprehensive Travel Desk Management System that simplifies travel management processes, enhances efficiency, enforces policies, tracks expenses, and promotes traveler safety and compliance within a company.

What technology stack is required for feature-rich Travel Desk Management System development?

The choice of technology stack for a feature-rich Corporate Travel Management System depends on various factors, including the system’s specific requirements, the expertise of the development team, scalability and integration requirements. Here are some key components typically found in the technology stack for developing such a system:

Programming Languages:

The choice of programming language depends on factors such as team expertise, system requirements, and development preferences. Common languages for web-based systems include:

• Java: A widely adopted language with a robust ecosystem, suitable for building scalable and enterprise-grade systems.
• .NET: Microsoft’s framework for building web applications, offering a range of tools and libraries for development.
• Python : A versatile language known for its simplicity and readability, often used for rapid prototyping and backend development.
• PHP: A popular language for web development, particularly well-suited for building dynamic websites and applications.
• Ruby: Known for its elegant syntax and developer-friendly environment, often used with the Ruby on Rails framework.

Web Frameworks:

Frameworks provide a foundation for building web applications and can enhance productivity. Some widely used frameworks for web development include:

• Spring (Java): A powerful framework for Java applications, offering features for dependency injection, MVC, and database integration.
• ASP.NET (C#): Microsoft’s web application framework for building scalable and secure systems on the .NET platform.
• Django (Python): A high-level Python framework that promotes rapid development, clean design, and efficient database integration.
• Laravel (PHP): A popular PHP framework is known for its expressive syntax, extensive feature set, and robust ecosystem.
• Ruby on Rails (Ruby): A full-stack web application framework that emphasizes convention over configuration and promotes rapid development.

Database Management Systems (DBMS):

A reliable and efficient DBMS is crucial for storing and retrieving travel-related data. Common options include:

• MySQL: A popular open-source relational database management system known for its performance, scalability, and ease of use.
• PostgreSQL: A powerful and feature-rich open-source DBMS that offers robust data integrity and advanced querying capabilities.
• Oracle: A commercial relational database with enterprise-grade features, suitable for large-scale systems with high transaction volumes.
• MongoDB: A NoSQL document database that provides flexibility and scalability, suitable for handling unstructured data.

Front-End Development:

For the user interface and user experience, front-end technologies are used to build the client-side components of the system. These may include:

• HTML5: The latest version of the markup language for structuring web pages.
• CSS3: Cascading Style Sheets for controlling the visual appearance and layout of web pages.
• JavaScript: The primary programming language for implementing interactivity and dynamic behavior on the client side.
• React, Angular, or Vue.js: Popular JavaScript frameworks for building interactive and responsive user interfaces.

APIs and Integration

If the Travel Desk Management System needs to integrate with external systems, APIs and related technologies can be employed. This may involve using RESTful APIs, SOAP, or GraphQL to enable data exchange and integration with travel vendors, payment gateways, or other third-party services.

Infrastructure and Deployment

The deployment infrastructure can vary depending on the organization’s preferences and requirements. Common options include on-premises infrastructure, cloud platforms (such as AWS, Azure, or Google Cloud), or containerization platforms like Docker and orchestration tools like Kubernetes.

It’s important to note that these technology choices are not exhaustive, and the specific requirements and constraints of the project should be carefully considered when selecting the technology stack. Consulting with experienced developers or a software development company can provide valuable insights and help determine the most suitable technology stack for the Corporate Travel Management System.

mTraction Enterprise Can be your Perfect Technology Partner for Travel Desk Management System Development:

We can help you build a Travel Desk Management System. Here’s how we can assist you in the development process:

• Requirement Analysis: We have experience in understanding and analyzing business requirements. Our team can work closely with you to identify your specific needs for the Travel Desk Management System, gather requirements, and define the scope of the project.
• System Design and Architecture: We can leverage our expertise in software architecture and design to create a robust and scalable system architecture for the Travel Desk Management System. We can design the overall structure, data models, and component interactions to ensure optimal performance and maintainability.
• Technology Expertise: Our tech professionals have a diverse skill set and expertise in various technologies. We can recommend the most suitable technology stack based on your requirements and leverage our knowledge of programming languages, frameworks, databases, and other tools to develop the system efficiently.
• Development and Testing: We have a team of skilled developers who can write high-quality code, implement the desired features and functionalities, and ensure proper integration with third-party systems or APIs. They follow best practices, coding standards, and quality assurance processes to build a robust and reliable Travel Desk Management System.
• UI/UX Design: We often have dedicated UI/UX designers who can create intuitive and user-friendly interfaces for the Travel Desk Management System. We consider usability, accessibility, and user experience principles to design visually appealing interfaces that enhance user engagement and productivity.
• Integration with Third-Party Systems: Travel Desk Management Systems often require integration with external systems such as travel vendors, payment gateways, or other internal applications. We have experience in handling integration challenges and can ensure smooth data exchange and seamless connectivity between different systems.
• Security and Compliance: We prioritize security in our development processes. We can implement robust security measures, such as data encryption, secure communication protocols, and user authentication, to protect sensitive information and ensure compliance with relevant regulations like GDPR or PCI-DSS.
• Project Management: We provide project management services, ensuring effective coordination, timely communication, and adherence to project timelines and milestones. We use project management tools and methodologies to track progress, manage resources, and keep you informed about the development process.
• Maintenance and Support: After the initial development, we can provide ongoing maintenance and support services for the Corporate Travel Management System. We can handle bug fixes, system updates, performance monitoring, and provide technical assistance whenever required.
• Collaboration and Communication: We work collaboratively with clients, involving them in the development process through regular communication, progress updates, and feedback sessions. We ensure that your requirements are accurately understood and incorporated into the system.

Engaging an IT company in building a Travel Desk Management System can bring technical expertise, development resources, industry best practices, and project management capabilities to the table. It allows you to leverage their experience and focus on your core business while ensuring the successful development and implementation of the system.

The companies are focusing more on digital travel solutions that offer more visibility in terms of travel management. In addition, travel management tools are also developed by keeping the company’s requirements, policies, and constraints in mind. Travel desk management tools gather and analyze tons of data such as flight costs, travel frequency, hidden charges, and many more. Such data can be utilized for better allocation of funds, cracking better deals, and achieving the true purpose of corporate travel.

Want to build corporate travel management software? We at mTraction Enterprise can help you build a futuristic digital solution that streamlines your business operation. We aim to help businesses sustain themselves in a digital realm and switch from the traditional approach of business management to digital solutions.

FAQs for Tavel Desk Management System!

Can a travel desk management system be customized according to company-specific requirements.

Yes, many Travel Desk Management Systems offer customization options. Companies can tailor the system to match their specific travel policies, approval workflows, expense categories, and preferred vendors. Customization ensures that the system aligns with the unique requirements and processes of the company.

How secure is a Travel Desk Management System?

Travel Desk Management Systems typically incorporate security measures such as user authentication, data encryption, secure communication protocols, and regular security assessments. It’s crucial to choose a system with robust security features and ensure compliance with relevant data protection regulations.

Can a Travel Desk Management System generate reports and analytics?

Level up your knowledge with expert insights and resources straight to your inbox.

Yes, most Travel Desk Management Systems offer reporting and analytics capabilities. They provide pre-built reports and customizable dashboards that offer insights into travel expenses, policy compliance, travel patterns, and other relevant metrics. Advanced analytics tools may also be available to perform in-depth data analysis.

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June 23, 2019

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Travel Desk Job Responsibilities

Travel Operator Travel Desk is a team of professionals in air, land and sea transportation, travel, and tourism. The team of managers has extensive experience and is always open to cooperation with travel agencies, government agencies, and private and public companies.

The travel company offers a full range of travel services around the world:

• registration of air and/or cruise tickets
• registration and coordination with ground travel (taxis, shuttle, train, metro)
• transfer order
• hotel reservations
• selection of health and sightseeing tours
• organization of group tours according to an exclusive individual program
• organization of non-standard accommodation in castles, eco-residences, etc.

The aviation and cruise ship department of the company offers cooperation in the sale of air and/or cruise ship tickets with quality service, speed of processing each request, comprehensive support of reservations.

The main and priority direction of our tourist activity is health tourism. Travel Desk managers have extensive experience in this area, are well versed in the readings of health resorts in European, North and South American, Asian, African resorts, have extensive personal experience traveling to thermal resorts, always ready to provide individual quality advice to even the most demanding client.

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• Apr 16, 2023

Front Office Department In Hotels: Functions And Guest Cycle

The hospitality industry, like every industry, has two parts - the front office and the back office. The aim of the front office is to represent the company to the outside world, such as its clients, customers and communications. The aim of the back office is to run the operations smoothly. The front office department in hotels are important as they manage the guest cycle as well.

I’m sure everyone here has an idea of what the front office department in the hotel does, taking reservations, managing and coordinating sales and purchases, allocating rooms, check-In, and check out and attending to guest complaints and conflicts.

However, they have a much more important role and in this blog, we will break down the hotel front office department, its composition, role and how it helps the hotels function on a daily basis.

Table Of Content

Front office department in hotels: introduction.

Importance Of Hotel Front Office

Hotel Front Office Department: Functional Roles

Hotel Guest Cycle

To conclude.

The front office department is among the most important departments for hotels. It is this department that represents the property to the customers, and to the outside world. The aim of this department is to make reservations, guest service, room allocation and adjustment, check-in, check-out and various other functions.

This department is known as the hotel front office department because it is located in the foyer, the first thing visible to the guests. They are the first point of contact between the customers and the hotel before they arrive at the property and after arriving at the hotel. This process of interaction between the hotels and the guest is known as the guest cycle.

The front office department in the hotel is among the main revenue-earning departments. Their performance will determine the hotel’s profitability and growth. This department provides valuable services to the guests at all stages of the guest cycle - Pre-arrival, arrival, Occupancy, and departure.

The Importance Of Hotel Front Office

With diverse functions, the front office department in hotels is considered the nerve of the hospitality industry. Its main job is to coordinate with other departments and ensure that the hotel has a great reputation with the guests.

The front office department also maintains a database of all the important information of the guests. It also records all the transactions and settlements related to rooms, services and add-ons.

Hotel Front Office Department - Functional Roles

Now that we have discussed the basics of the hotel front office. Let us now discuss the various functional roles.

1. Front Office Manager

The main job of the front office manager is to oversee the front desk management. His or her job is to ensure the best guest experience at all stages. The front office manager has the responsibility is make schedules and ensuring that the front office is always staffed.

2. Reservation Manager

The primary role of the reservation manager is to handle reservations and ensure that the guests are getting the rooms they have booked. It also deals with cancellations and changes in bookings. It coordinates with the housekeeping and sales department of hotels. It is an important position in the front office department in hotels. They are the first point of contact in the hotel guest cycle.

3. Guest Service Manager

Some hotels have a guest service manager, whose main task is to ensure quality guest service and experiences. It also takes care of the training, staffing and scheduling, and also ensures that the other departments are working towards their goals.

4. Night Audit Manager

This position is known as the night auditor because it happens during the night time when the day gets over. The Night Audit Manager ensures that all the financial transactions are accounted for and all the settlements are completed. They also keep track of all the settlements that are still pending, especially those that are supposed to be settled after check-out.

5. Concierge Manager

Many hotels now have a concierge. Their main aim is to take over some functions of the front desk such as restaurant reservations, excursion bookings as well as booking tickets for various attractions. Their main purpose is to enhance the hotel guest experience.

The hotel guest cycle refers to the various stages of the guest experience . It is of utmost importance for the front office manager to understand these guest cycles and how to interact with the customer during each stage.

The guest cycle can be divided into - Pre - Arrival, Arrival, Occupancy and Departure and Post Departure. Let us understand each of these stages in detail. All the departments and managers within the front office department in hotels have to coordinate to get the best result.

1. Pre-Arrival

This is the first stage of the guest experience. Even though the guest has not checked in yet, it is important to provide the gist of the hotel experience. The reservation manager plays an important role at this stage. He or she takes enquiry from the guests and takes the booking.

This is the stage where all the doubts and queries of the guests need to be cleared. If the guest does not have a smooth experience while making bookings, the guest will not book the stay and will choose some other hotel instead. Since OTAs have now become a major source of bookings, a channel manager is required as well.

Once a reservation is made, the reservation team records the booking in the reservation management system. The room is allotted at this time as well and recorded in the property management system.

This is the most important stage in the guest cycle, especially for front office managers and reception. It is at this stage that the guest arrives to stay. There are usually two types of booking, advanced bookings and walk-in bookings. For the walk time bookings, consider pre-arrival and arrival as the same stage.

As far as pre-booking is concerned, you need to confirm the booking with the guests. Nowadays, OTAs and booking engines send a confirmation list to both the hotelier and the guests. The hotel front office needs to check whether they have the confirmation email.

If it's there, then voila! The rooms are allotted, right? Actually, there is another important stage. The IDs of the guests need to be checked before the booking is allotted, as per law. The ID should be a government-provided one, with a photo and name.

In case of any discrepancy, for example, the hotel didn’t get the booking confirmation from the OTA or booking engine, then the hotel has to compensate by either:

Booking a room for them on the spot

Getting them an upgrade

Giving them a refund.

However, you need to avoid any mistakes at this stage. It is after this stage that the occupancy stage begins.

3. Occupancy

This is the most important stage for the hotel because this is the time to showcase the hotel guest experience. You need to coordinate with the housekeeping department, F&B Department and various other departments to ensure the best performance for the hotel.

The front office needs to be attentive to the guest's requests and ensure that they are being fulfilled. They also need to take stock of the guest's complaints and resolve any issues in a polite and professional manner.

This is also a great time for the F&B department, as well as the other departments to shine. If your property is located at a popular sightseeing location, you can also have a travel desk to book tickets and provide guides for excursions.

4. Departure

This is the stage at which the guest checks out and the bills are settled. You need to remember that a good farewell is as important as a good welcome. You need to take feedback with a smile and even inform them of any new upgrades that will be ready to use in the future. You can also try to sell them loyalty programs, that the guest can then use for their next stay.

5. Post Departure

Many people assume that marketing ends when the guest leaves the property. No! You have to up your game even post-departure! You need to keep promoting your property to the guests, and also keep on taking feedback on how to improve the guest experience. Remember, you are building a relationship, not merely selling a hotel room. It is the concluding stage of the hotel guest cycle.

We hope that we have given a good gist of the front office department in hotels. It is among the most important departments of the hotel industry, without which the entire operations will be dysfunctional.

Bigfoot Hospitality is a one-stop solution for Hotel Revenue Management, Hotel Marketing and Reservation management. We have a team of dedicated reservation managers who will take care of enquiries and reservations. We also manage bookings through OTAs and hotel websites. We are a complete hotel management package!

Read our blogs to know more about the hotel industry and its various concepts, trends and challenges.

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The Tools You Need to Be a Modern Home-based Travel Agent

You are an entrepreneur-in-the-making and you have chosen to become a home-based travel agent. Since you are new to the travel industry, you might wonder what tools a modern travel agent needs to be successful.

Your tool kit

The tools of your home-based business do not have to be extensive or expensive. You may already be using some of them.

Education and/or experience

This may not seem like a “tool”. However, it can make a significant difference in how successfully you build your business.

If you do not have experience as a travel agent, consider taking classes at the community college. There are independent training programs that can help prepare you to become a travel agent.

The advantage of travel agent training is that you will be introduced to the various software systems like the Travelport GDS cores: Galileo, Apollo, and Worldspan.

TTS’ web-based Travelport GDS is a Global Distribution System commerce platform that provides suppliers (hotels, airlines, car rentals, etc.) information on scheduling and inventory. Systems like this are essential to your business.

Your home office

Your home office setup can be fairly simple. You will need:

• A quiet work space dedicated to your business.
• Furniture might include a desk and chair, and a file cabinet/storage.
• Equipment should include a computer (PC or notebook), a mobile phone, a printer, fax machine, and copier (or an all-in-one system), and reliable, fast internet access. Be aware that today’s travel agents are highly mobile and need a good mobile phone with a strong calling plan. That mobile phone becomes a link to software programs like the Travelport Mobile Agent , that enables agents to access real-time scheduling information in just seconds. Even better, the app also functions on your desktop PC and on all mobile devices.
• Software requirements are basic – the standard software already installed on your computer like Excel, Quicken, Acrobat Reader, a word processing program (you will not need travel industry-based proprietary software).

If you are a travel agency employee working from home, you will have access to your agency’s software systems for reservations. As a new independent business owner, you’ll most likely be working with a host agency that can provide wider access to the GDS.

​A valuable tool is TTS Web Agent that is designed to work on Windows, Macintosh, or Linux, on desktops and laptops.

• Fees: Your local government may require you to be registered as a business and obtain a permit for operating a home business.

Depending on which state or country you establish your business, you may also be required to become a licensed or certified travel agent.

The host agency with which you work may charge a fee. The new business owner will want to carefully evaluate host agencies’ benefits and fees before making a decision – and an investment. There are also host agencies that do not charge a sign-up fee.

You may also want to join various travel industry organisations or trade associations.

The host agency

As a fledgling home-based travel agent, it may be most cost-effective and learning practical for you to work through a host agency. This frequently is the way an experienced agent or former agency owner becomes a successful home-based travel agent.

The benefits of using a host agency can be significant for the new travel agent, from cost savings to mentoring.

Continue building your tool kit

You are building a “tool kit” with which you will build your travel agency. Not everything has to be accomplished at once. Take one step at a time, add to your tool kit as you go along, and give yourself credit for being courageous. Best wishes to your success!

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• 20+ Years of Industry Expertise
• Innovative Solutions
• Global Presence
• Safety and Security our top priority
• Cost Efficiency
• Diverse Industry Coverage

DRIVING CONFIDENCE WITH ADVANCED DRIVER-ASSISTANCE SYSTEMS (ADAS) BY TRAVEL DESK

Provide training to drivers, enhancing safety, user-friendly interface, automated precision, "experience safer travel with travel desk's adas-equipped vehicles. explore with confidence", partner desk.

We will put your product in front of thousands of companies. You will build a seamless integrations through our open API platformto help achieve more and faster.

"Join our mission to revolutionize business travel. We blend the freedom travellers desire with the control essential for companies. Our user-friendly platform simplifies booking and managing business trips. With your partnership, we can address even more of our customers’ challenges, together."

Fill up the details and become a partner

Tech mahindra, latest from our blog, head office.

1/1 Kogilu Village, BBMP Road, Kogilu Yelahanka, Bangalore, Karnataka - 560064

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A quick run-through of Zoho Desk.

Here’s a curated playlist of videos that walk you through the best features in Zoho Desk.

1:52 Choose the right tickets to work on (Work Modes)

3:17 View tickets as columns sorted by their due time (Countdown Mode)

3:41 Customise the columns in the Work Mode

3:51 View tickets as columns sorted by the type of contact who submitted it (Handshake Mode)

4:53 View tickets as columns sorted by the Ticket Status (Status Mode)

5:55 Check if there have been any tickets from a customer in the past (Timeline)

6:14 Check if another agent has already worked on a ticket (History)

6:36 Cut down on the time it takes to draft a reply to a customer (Suggested Articles)

1:25 Adding Comments within tickets

2:44 Prevent collision between agents

3:43 Chat privately with colleagues

6:30 Make an announcement to the entire team

7:29 Check for real-time notifications

0:31 Get a glimpse of the big picture and the specifics (The HQ)

4:37 Get an overview of the ticket traffic (Ticket Overview Dashboard)

6:23 View customer service data as graphs (Built-in Dashboards)

7:58 Track customer service metrics (Built-in Reports)

8:41 Build your own reports (Custom Reports)

9:34 Create your own dashboards (Custom Dashboards)

10:34 Schedule a Report to your email inbox