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International Calling with Verizon Travel Pass

There is no time like the present to plan a trip abroad. The age of low-cost international flights and short term vacation rentals has the world at humanity’s fingertips. There are many considerations a traveler makes when crossing international borders such as currency conversions, power adapters, passports, baggage allowances, and especially how to stay in communication with the world at large.

Thankfully, staying connected with loved ones when traveling has never been easier. With the rise of smartphones and ubiquitous WiFi, long gone are the days of postcards and calling cards to stay in contact with “home”. Even the age of swapping out domestic for foreign SIM cards has long passed by. Mobile smartphones are more equipped than ever to cross borders and communicate with foreign networks with considerable ease.

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Table of Contents

While the modern era isn’t sending travelers to the nearby payphone and post office, there are still a few preparations and provisions that need to be made to ensure seamless communication when overseas.

The Verizon Travel Pass is an excellent choice for those who use the carrier at home. With a little planning, international communication can be as simple as switching off airplane mode as soon as the flight crew says it is ok.

Verizon Wireless offers its customers several options when it comes to global coverage. The Verizon Travel Pass has a daily flat rate calling/text/data plan that covers more than 185 countries.

The Pass allows the traveler’s domestic text/data/calling plan to be used internationally at an additional $10 per, 24 hour period, per device. To activate this feature simply contact Verizon Wireless to get it set up.

The pass is activated with the first call, text, or data exchange made on foreign soil. If traveling between countries within the designated 24 hour period the tracking features simply transfers the pass between borders at the same flat rate. Typically Verizon sends a text informing the user of the time and location that the services have begun.

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It should be noted that the Travel Pass is billed in addition to the regularly contracted cell services. Think of it as an additional $10 per day that allows users the convenience to enjoy their regular mobile network plan and phone number abroad.

International calling with Verizon Travel Pass is relatively simple by most “international calling” standards. However, the traveler needs to remember that their phone number is based in the United States but operating on a foreign network. Therefore, calling will not be as easy as it would be at home.

If calling a US-based number while in another country enter +1 and the phone number, including the area code. Most “plus” symbols can be activated by pressing and holding down the “zero” key of their phone.

For example, if a person is visiting the United Kingdom and is using the Verizon Travel Pass with a US-Based number, then the user should dial the “+” and the UK country code, followed by the actual phone number provided. The same thing for calls made to other countries as well, the “plus” symbol and the country’s code followed by the phone number. For this reason, travelers must familiarize themselves with the country codes that will be used during the journey. A list can be found HERE .

There is no shame in doing a few practices runs to make sure users understand where to find the “plus” symbol on the phone and how it works with international dialing. The charges will apply according to the contracted plan between the user and the network. Please reach out to Verizon Wireless for any questions regarding international calling with Verizon Travel pass. The same rules of plus signs and country codes apply to text as well.

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Travelers should also be aware of the procedures needed to dial emergency services in a foreign country. A list of emergency calling procedures can be found HERE . As complicated as the international calling with Verizon Travel Pass may seem, users can rest easy knowing that any person calling their number from home requires no additional numbers or symbols. Calls are placed and received just as they would be domestically.

There is almost no difference whatsoever between data usage at home and abroad. The main difference being internet search results will turn up a few web addresses in a foreign language and some streaming services might limit what programs are available.

If a traveler is planning to be abroad for a longer period of time Verizon Wireless does offer monthly plans that are worth looking into. There are also pre-paid, local SIM cards available around the world that are a solid long-term option.

While Verizon Wireless does offer a streamlined and comprehensive travel program, there are several other competitors on the market that are worth considering.

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AT&T offers an international plan that is very similar to Verizon’s. There is a daily flat rate that covers unlimited calling and text and allows customers to use their contracted data plan globally.

Google Fi has an excellent travel program that allows its customers a seamless transition between countries with absolutely no additional charges for international usage for text and data, beyond the customer’s domestic plan. Voice calls are subject to a per-minute charge. With Google Fi, it truly is as easy as stepping off the plane and turning on one’s mobile device. It is one of the few situations where the comforts of home are no different than abroad.

T-Mobile and Sprint offer several international unlimited text and data programs that come built into standard plans. Phone calls are subject to a per-minute rate with both carriers as well.

In the end, it comes down to the traveler looking critically at what their needs abroad will be. How long will the trip be? Does the cell carrier have coverage in the country(ies) that will be visited? How reliable is that coverage? Will there be lengthy phone calls, or is data consumption more of an issue? There are all good questions to ask when evaluating the costs and benefits of different phone plans when traveling internationally.

Technology has come a long way in the last 20 years when it comes to global communication.

Internet cafes are, mercifully, a thing of the past and free WiFi allows people to stay connected in far-away locations. Global calling/text/data plans are becoming increasingly affordable and easily accessible. While technology has advanced significantly when it comes to international travel, it is important to understand that it is not perfect. There might be lags, glitches, and blackout spots just like there would be at home- perhaps even more so when abroad. Domestic devices are communicating on a foreign network, so bear in mind that it may not be the same speeds and reliability that users are accustomed to.

As society has become more mobile, it has created a competitive marketplace for cell carriers to provide unprecedented service to its customers on the international stage. It is only a matter of preference for travelers to find the plan that best fits their needs. Verizon Travel Pass is an excellent option for those who enjoy the ease and convenience of being able to maintain their phone’s plan and number while traipsing around the globe.

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How to Use Verizon Travel Pass: Your Ultimate Guide to Smooth Travels

Planning to travel internationally and want to stay connected without the hassle of purchasing a new SIM card or dealing with complicated roaming charges? Look no further than the Verizon Travel Pass, your ticket to seamless connectivity while abroad.

verizon travel pass customer service

Table of Contents

Verizon Travel Pass

Verizon TravelPass is a convenient service that enables Verizon customers to use their domestic talk, text, and data allowances while traveling in over 210 countries and destinations.

With TravelPass, users can enjoy unlimited talk, text, and data usage, and are only charged on the days they actively use their devices for communication or data usage. This service offers a cost-effective solution for staying connected while abroad, providing peace of mind and convenience for travelers (source: Verizon ).

verizon travel pass customer service

How to Use Verizon Travel Pass

Does verizon travel pas activate automatically.

Yes, Verizon TravelPass activates automatically when you make or receive a call, connect to a data service, or send a text while in a TravelPass country. Another daily session will begin after the first session ends.

How to Activate Verizon Travel Pass

Here, we break down the process of using Verizon Travel Pass into simple, easy-to-follow steps:

  • Call Verizon Customer Service or visit their website to activate the Travel Pass feature on your account. This can usually be done up to one day before your departure.
  • Ensure that your device is compatible with the Travel Pass feature. Most Verizon devices are eligible, but it’s always best to double-check to avoid any surprises.
  • While abroad, your device will automatically connect to a partner network. You can monitor your usage by dialing #225 from your Verizon phone or by accessing the My Verizon app.
  • Your daily fee will only be charged if you receive a call, make a call, send a text, or use data on a Travel Pass day. No activity means no charges.
  • Once you return to the United States, the daily Travel Pass fee will no longer apply, and you can resume your normal plan.

Things You Should Know: Insider Tips for a Hassle-Free Experience

Before embarking on your travels, keep these vital pieces of information in mind to ensure a smooth experience with Verizon Travel Pass:

  • Check for Travel Pass availability in your destination country: While Verizon covers an extensive range of countries, there may be some exceptions. Verify the availability of a Travel Pass in your desired location to avoid any inconveniences.
  • Understand the per-day roaming rates: Travel Pass allows you to use your existing plan’s talk, text, and data allowances for a fixed daily fee. Familiarize yourself with the charges applicable in your destination to manage your usage accordingly.
  • Consider the duration of your trip: If you are planning an extended stay abroad, Travel Pass may not be the most cost-effective option. In such cases, exploring international plan options with Verizon might be a better fit for your needs.

Tips and Tricks: Making the Most of Your Verizon Travel Pass

Excited to optimize your Verizon Travel Pass experience? Check out these handy tips:

  • Connect to available Wi-Fi networks: To limit your data usage, take advantage of Wi-Fi networks whenever possible. Most hotels, cafes, and tourist spots offer free or affordable Wi-Fi access, allowing you to stay connected without incurring additional charges.
  • Turn off data roaming for non-essential apps: Some apps consume significant amounts of data in the background. Disable data roaming for apps that you do not need during your travels to conserve your data allowance.
  • Use Wi-Fi calling and messaging apps: Avoid international call and text charges by utilizing Wi-Fi calling and messaging apps like WhatsApp, Skype, or FaceTime. These apps utilize your data allowance rather than your plan’s talk and text allowances.
  • Download offline maps and translation apps: Prepare for any unforeseen circumstances by downloading offline maps and translation apps before your trip. This ensures you can navigate unfamiliar territories without relying on data or incurring additional charges.
  • Consider a portable Wi-Fi device: If you anticipate heavy data usage or are traveling in a group, renting or purchasing a portable Wi-Fi device can be a cost-effective solution. These devices allow you to connect multiple devices simultaneously and avoid potential overage charges.

How To: Troubleshooting Common Issues

Encountering any hiccups along the way? Here are some handy troubleshooting steps to resolve common issues with Verizon Travel Pass:

  • If your device doesn’t connect to a partner network automatically, manually select a network from your device settings.
  • If you face issues with call or text functionality, try restarting your device, enabling airplane mode for a few seconds, and then disabling it again.
  • If you require assistance while abroad, reach out to Verizon’s customer service, who can guide you through any difficulties you may encounter during your travels.

Related Video

How to Set Up Verizon Travel Pass

If you’re wondering how to set up Verizon Travel Pass in English, follow these simple steps.

  • First, ensure your phone is compatible with the Travel Pass.
  • Next, log in to your Verizon account and navigate to the ‘International Services’ section. Select ‘Travel Pass’ and choose the desired plan.
  • Finally, restart your device to activate the Travel Pass and enjoy seamless connectivity while traveling.

Cancel Travel Pass Verizon

To cancel your Verizon travel pass, follow these steps:

  • Log in to your Verizon account.
  • Go to the ‘Manage International Services’ section.
  • Select ‘Cancel TravelPass’ option and confirm your cancellation request.

Remember, cancellation fees may apply.

Verizon Travel Pass FAQ

Can i use a travel pass on a cruise ship.

Unfortunately, Travel Pass is not available on cruise ships, as these utilize specialized satellite networks. Roaming charges for cruise ships are generally astronomical, so it’s best to check with Verizon about coverage options specific to cruise travel.

Are there any limitations on the amount of data I can use with Travel Pass?

The amount of data you can use depends on your regular Verizon plan. Travel Pass allows you to use your plan’s data allowance without incurring additional charges. However, if you exceed your plan’s data limit, overage charges may apply.

Can I make calls or send texts to countries not covered by Travel Pass?

Yes, you can make calls and send texts to countries not covered by Travel Pass, but international long-distance charges will apply. It’s best to consult Verizon’s international rates to determine applicable charges.

Can I use a Travel Pass with prepaid plans?

Unfortunately, Travel Pass is not available for prepaid plans. However, you can explore alternative options with Verizon to stay connected during your travels.

Do I need to cancel my Travel Pass when I return to the United States?

No cancellation is required! Once you’re back in the United States, your normal plan will automatically resume, and the daily Travel Pass fee will no longer apply.

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How to Set Up a Verizon TravelPass: A Step-by-Step Guide

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By Happy Sharer

verizon travel pass customer service

Introduction

Traveling abroad often brings with it a lot of stress, especially when it comes to staying connected. With the Verizon TravelPass, you can stay connected while traveling without breaking the bank. This article provides an overview of the Verizon TravelPass and a step-by-step guide on how to set up the TravelPass.

Overview of Verizon TravelPass

The Verizon TravelPass is a service that allows customers to use their existing Verizon plan while traveling abroad. Customers can simply purchase a TravelPass before they travel and then access their plan as if they were at home. The TravelPass is available in over 200 countries and territories around the world, making it easy for customers to stay connected no matter where they are.

Purpose of the Article

This article will provide a comprehensive look at the Verizon TravelPass program and will offer step-by-step instructions on how to set up the TravelPass. Additionally, this article will explore the benefits of using the TravelPass, as well as offer tips to troubleshoot any issues you may encounter along the way.

Step-by-Step Guide to Setting Up a Verizon TravelPass

If you’re looking to stay connected while traveling, setting up the Verizon TravelPass is the best way to do so. Here’s a step-by-step guide on how to set up your TravelPass.

Purchasing and Activating a Verizon Travel Pass

The first step in setting up a Verizon TravelPass is to purchase the pass. You can purchase a TravelPass through the My Verizon app or by calling Verizon customer service. Once you’ve purchased the pass, you’ll need to activate it. To activate the pass, simply turn on your device’s roaming feature. Then, you’ll be able to use your device as if you were at home.

Exploring Benefits of a Verizon TravelPass

Once you’ve activated your TravelPass, you’ll be able to take advantage of all the benefits that come with it. The TravelPass allows customers to make and receive calls, send and receive text messages, and access data while overseas. Additionally, customers can also enjoy discounts on select international destinations. Finally, customers can access 24/7 customer support while abroad.

Everything You Need to Know About the Verizon Travel Pass

Everything You Need to Know About the Verizon Travel Pass

Before setting up your TravelPass, it’s important to understand the details of the program. Here’s a comprehensive look at the Verizon TravelPass program.

A Comprehensive Look at Verizon’s TravelPass Program

The Verizon TravelPass program is designed to make international travel easier for customers. The program is available in over 200 countries and territories, and customers can purchase a TravelPass for just $10 per day. Additionally, customers can also access 24/7 customer support while abroad, and they can enjoy discounts on select international destinations.

Utilizing the Verizon TravelPass to Make Travel Easier

The TravelPass is designed to make international travel easier for customers. Customers can simply purchase a TravelPass before they travel and then access their plan as if they were at home. This means that customers can make and receive calls, send and receive text messages, and access data while overseas. Additionally, customers can enjoy discounts on select international destinations. Finally, customers can access 24/7 customer support while abroad.

The Easiest Way to Set Up a Verizon TravelPass

Now that you know all the details about the Verizon TravelPass program, here’s a step-by-step guide on how to set up your TravelPass.

Step-by-Step Instructions

1. Purchase a TravelPass through the My Verizon app or by calling Verizon customer service.

2. Activate the pass by turning on your device’s roaming feature.

3. Enjoy all the benefits of the TravelPass while traveling.

Troubleshooting Common Issues

If you encounter any issues while using the TravelPass, there are a few things you can do. First, make sure that your device’s roaming feature is turned on. If it’s not, you won’t be able to access the TravelPass. Additionally, you can contact Verizon customer service for help. They can answer any questions you may have and help you troubleshoot any issues you may be having.

The Verizon TravelPass is a great way to stay connected while traveling abroad. With the TravelPass, customers can access their existing plan as if they were at home, as well as enjoy discounts on select international destinations. This article has provided a comprehensive look at the TravelPass program and a step-by-step guide on how to set up the TravelPass. We encourage our readers to try out the TravelPass and experience the benefits it offers.

(Note: Is this article not meeting your expectations? Do you have knowledge or insights to share? Unlock new opportunities and expand your reach by joining our authors team. Click Registration to join us and share your expertise with our readers.)

Hi, I'm Happy Sharer and I love sharing interesting and useful knowledge with others. I have a passion for learning and enjoy explaining complex concepts in a simple way.

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Preguntas frecuentes sobre Prepaid TravelPass®

TravelPass te permite llevar contigo tus datos, llamadas y textos a más de 140 países y destinos por un cargo diario fijo. Lee estas preguntas frecuentes para descubrir más sobre TravelPass. Para obtener más información acerca de cómo usar tu dispositivo prepagado en viajes internacionales, consulta nuestras Preguntas frecuentes sobre el servicio prepagado para viajes internacionales .

¿Qué es Prepaid TravelPass?

Prepaid TravelPass te permite usar tus datos, llamadas y textos nacionales* en más de 140 países y destinos fuera de EE. UU. por un cargo diario fijo. Se incluyen las llamadas dentro del país que visitas y de regreso a EE. UU.

¿Cómo se me cobra por el servicio de Prepaid TravelPass?

Solo se te cobrará por los días en que uses tu dispositivo en un país de TravelPass :

  • El uso de datos, llamadas y textos en México y Canadá están incluidos sin costo adicional en nuestros planes telefónicos móviles prepagados 15 GB, Unlimited o Unlimited Plus .
  • $10/día en otros países con TravelPass.

Viajar a varios países:

  • Si viajas a 2 países en una sola sesión de 24 horas o tienes una escala en otro país camino a tu destino final, solo se te cobrará la 1ª sesión.
  • Se te cobrará un nuevo cargo diario y se iniciará una nueva sesión de TravelPass si viajas a 2 países que tienen diferentes cargos diarios de TravelPass (por ejemplo, de un país de $5/día a un país de $10/día).
  • No se aplican cargos cuando estás en los EE. UU.

Para tener en cuenta: Algunas aplicaciones pueden continuar usando datos mientras se ejecutan en segundo plano. Si tu teléfono está encendido, esa aplicación puede usar datos aunque no estés usando tu teléfono activamente.

*Los datos de alta velocidad se aplican para los primeros 2 GB/día con velocidades 3G reducidas después. Es posible que recibas un mensaje de texto ofreciéndote la opción de comprar datos internacionales de alta velocidad adicionales cuando alcances tu asignación de datos de alta velocidad.

¿Cómo funciona Prepaid TravelPass?

Debes tener suficientes fondos en tu cuenta prepagada para cubrir la tarifa diaria de Prepaid TravelPass:

  • En ese momento se cargará en tu cuenta la tarifa diaria de TravelPass de 5 o 10 dólares, o se te pedirá agregar fondos a tu cuenta para cubrir la tarifa diaria.
  • Actualización de contenido de aplicaciones (p. ej. aplicaciones del clima, monitor de ejercicios, etc.)
  • Sincronización (p. ej. con email)
  • Actualizaciones de software de dispositivos o aplicaciones
  • 2 horas después del inicio de la sesión, te enviaremos un mensaje de texto para que sepas cuándo finalizará tu sesión de TravelPass de 24 horas. El uso del dispositivo después de esa sesión iniciará una nueva sesión.

¿Cómo agrego o elimino Prepaid TravelPass?

TravelPass se agrega automáticamente a tu línea. Descubre más sobre cómo quitar o volver a agregar TravelPass en My Verizon.

Si tienes un dispositivo compatible y un plan prepagado , TravelPass ya está en tu línea. Aprende a agregar Prepaid TravelPass desde la sección Plan y Servicios de Activar Prepaid TravelPass mediante:

  • My Verizon App
  • Sitio web de My Verizon

¿Qué dispositivos y planes son compatibles con Prepaid TravelPass?

La mayoría de los smartphones con HD Voice son compatibles con TravelPass. Pero los dispositivos prepagados de solo datos no son compatibles con TravelPass. Cómo verificar si tu plan y dispositivo son compatibles con Prepaid Travelpass.

  • Visita la página de complementos en My Verizon.
  • Si no ves TravelPass en la lista de complementos disponibles, es posible que no seas elegible para ello. Es posible que tengas que actualizar tu dispositivo prepagado y/o cambiar a un plan mensual elegible en My Verizon.

Viajo fuera de EE. UU. ¿A qué países puedo llamar con Prepaid TravelPass?

Con TravelPass, puedes llamar dentro del país que estás visitando o volver a llamar a EE.UU. (incluidos Puerto Rico, las Islas Vírgenes de Estados Unidos, Guam y las Islas Marianas del Norte).

¿Se me cobra por Travelpass si vivo en una ciudad limítrofe con Canadá o México?

TravelPass puede facturarte si vives cerca de la frontera con Canadá o México. Esto es lo que puedes hacer:

  • Si vives cerca de Canadá o México, asegúrate de desactivar TravelPass si te quedas en EE. UU.

Es posible que te conectes inadvertidamente a una red canadiense o mexicana cerca de la frontera con EE. UU. Si esto sucede, puedes recibir un mensaje gratuito de Verizon dándote la bienvenida a Canadá o México. Para tener en cuenta: Mientras TravelPass esté desactivado, no incurrirás en ninguna tarifa de TravelPass*. Pero si TravelPass está habilitado, puedes incurrir accidentalmente en tarifas de TravelPass. También puedes considerar la opción de obtener uno de nuestros planes ilimitados prepagados vigentes que incluyen datos, llamadas y textos en México y Canadá.

  • Administra Prepaid TravelPass en el sitio web My Verizon
  • Administra Prepaid TravelPass en My Verizon app

¿Puedo usar Llamadas Wi-Fi con Prepaid TravelPass?

Wi-Fi Calling isn't included with TravelPass. Wi-Fi calling to a country other than the US is charged international long distance rates regardless of whether or not you have an international travel plan.

Good to know:

  • Se aplicarán las mismas tarifas de tu plan de llamadas internacionales para realizar llamadas de larga distancia internacional mientras te encuentres fuera de EE.UU.
  • Si no tienes un plan internacional de larga distancia, se te cobrarán tarifas de pago por uso de larga distancia internacional.

¿Dónde puedo encontrar los Términos y Condiciones de Prepaid TravelPass?

Puedes ver los Términos y Condiciones de Prepaid TravelPass en línea.

¿Cuánto cuestan los datos internacionales de alta velocidad?

Los datos internacionales de alta velocidad cuestan lo mismo que una sesión de TravelPass en el país en el que te encuentras (por ejemplo, $5/día en México, $10/día en Aruba, etc.). Para tener en cuenta: Puedes adquirir datos internacionales de alta velocidad tantas veces como necesites en tu sesión TravelPass de 24 horas. Asegúrate de tener fondos suficientes en tu cuenta para cubrir el costo de los datos adicionales.

¿Cómo puedo obtener más datos internacionales de alta velocidad una vez alcanzado el límite de 2 GB?

Para obtener más datos de alta velocidad después de usar la asignación diaria de 2 GB:

  • Comprueba si has recibido un mensaje de texto. Te enviaremos un mensaje de texto preguntándote si deseas comprar más datos internacionales de alta velocidad. 
  • Si no respondes al mensaje de texto, podrás seguir usando datos a velocidades reducidas hasta que comience tu próxima sesión de TravelPass de 24 horas.
  • Una vez que agregues los fondos necesarios a tu cuenta, responde "SÍ" al mensaje de texto para comprar datos internacionales de alta velocidad.

Para tener en cuenta: Los datos internacionales de alta velocidad no están disponibles a través de My Verizon ni por teléfono. La única manera de comprarlos es responder al mensaje de texto que recibas.

¿Tengo que quitar Prepaid TravelPass de mi línea al regresar a EE.UU.?

No, no es necesario que quites Prepaid TravelPass cuando regreses a Estados Unidos. TravelPass solo emite un cargo diario cuando usas tu dispositivo mientras viajas fuera de EE. UU. en un país cubierto con TravelPass elegible.

¿Debo tener una suscripción diaria para usar Prepaid TravelPass?

No. Una vez que Prepaid TravelPass está en tu línea, está disponible para su uso hasta que lo quites. Así es como se cobra:

  • Solo se te cobrará por los días en que uses tu dispositivo en un país de TravelPass.
  • TravelPass permanece en tu línea para que tengas todo listo para tu próximo viaje.

¿Cómo quito Prepaid TravelPass para que no se me cobre otro cargo diario?

Si quitas TravelPass no podrás utilizar tu dispositivo en roaming. Puedes quitarlo en My Verizon app o en el sitio web de My Verizon:

  • Si tu sesión anterior de TravelPass de 24 horas ya se venció, usa una conexión Wi-Fi para desactivarlo y así evitar que se inicie otra sesión de 24 horas.
  • Si no quieres que se te cobre otro cargo diario de TravelPass, puedes desactivar TravelPass en My Verizon.
  • Si desactivas TravelPass, puedes seguir usando TravelPass hasta que finalice tu sesión de 24 horas. No se renovará automáticamente si intentas usar datos, llamadas o textos después de ello. Tendrás que volver a habilitar TravelPass si deseas usarlo nuevamente.
  • Como alternativa, puedes apagar tu dispositivo antes de que expire tu sesión de TravelPass de 24 horas para evitar cargos adicionales.

Para obtener instrucciones paso a paso, accede a la sección Desactivar Prepaid TravelPass en:

  • Página de soporte de My Verizon app .
  • Página de soporte del sitio web de My Verizon .

Asistencia adicional

Preguntas frecuentes sobre el servicio prepaid para viajes internacionales, preguntas frecuentes sobre cómo seleccionar y configurar tu plan prepaid, preguntas frecuentes sobre la cuenta familiar prepagada.

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Stay connected wherever you are.

Verizon keeps you connected with coverage in more than 220 countries and destinations.

Trip Planner

Find the best plan for your international trip.

Have questions? We’ve got answers.

How do i get my device ready to use outside the us.

Before you use your device while traveling, make sure your device's roaming is turned on. Roaming must be on so your device can connect to cellular networks in your destination country. For instructions to turn roaming on and off:

  • Visit Let's Troubleshoot Your Devices .
  • Enter your device in the search field under Filter (e.g., “Samsung” or “S23”, etc.) and choose your device.
  • Select Troubleshoot under the device’s name on the device tile.
  • In the Search Another Issue field, type “Turn data roaming on or off.” Follow the instructions for your device.

How do I add an international travel plan for my device?

Here's how to add TravelPass or a Monthly International Plan to your account:

  • My Verizon Online or My Verizon app.
  • Sign in to your account if prompted.
  • Review options already selected for each line.
  • Select Change plan , Remove plan , View plan details and usage or View your TravelPass days in the TravelPass bank .

You can also add TravelPass by texting TRAVEL to 4004. You can gather information about international plan options:

  • Select Add new plan.
  • Select Travel plan or Calling plan and follow the prompts to learn more about international options.

Before you go, make sure your roaming is turned on in your device settings. This allows your device to connect to networks in other countries.

Visit our Device Troubleshooting Assistant to see instructions for your device.

  • Enter your device in the search field under Filter (e.g., "Samsung" or "S24", etc.) and choose your device.
  • Select Troubleshoot under the device's name on the device tile.
  • In the Search Another Issue field, type "Turn data roaming on or off.". Follow the instructions for your device.

How am I charged for using my device when I travel abroad?

How you're charged depends on whether or not you add an international plan to your account for your trip. Our international plans let you use your phone in more than 210 countries and destinations outside the US:

  • $5/day in Canada and Mexico* Included with all Unlimited and other select plans.
  • $10/day in other countries.
  • Learn more by visiting our TravelPass FAQs.
  • Unlimited data* (20 GB of high speed data then unlimited data at 3G speeds).
  • Unlimited text messaging.
  • 250 minutes of International calling.*
  • 0.5 GB data.
  • 50 minutes.
  • Unlimited text.
  • Unlimited 3G data on aircraft that offers the service.
  • We'll send you a text to add the plan where available.
  • Pay as you go: Without an international plan, you’ll be charged per minute, per text message, and per MB of data used. This can be expensive.

*If over 50% of your talk, text or data usage in a 60-day period is in Canada or Mexico, services in those countries may be removed or limited. For coverage and pricing details, visit our International Travel page.

Can I use my device while traveling outside the US?

Most smartphones and some tablets can be used when you travel abroad. Use our Trip Planner to find out if your device will work for your trip.

See more FAQs

More about International travel

Service and pricing.

Check available services and pricing by country.

See our worldwide service coverage map for data, voice and messaging services.

International Travel Terms & Conditions

Calling a country outside the us, international services support.

While in the US: (800) 711-8300

Travelling outside the US: 1 (908) 559-4899

If your device is lost, stolen or broken, or you experience a device issue while you are traveling outside the US, please use the below instructions to reach the International Support Team from a landline phone:

  • 1. Dial your country’s toll-free number
  • 2. Enter your 10-digit mobile number when prompted by the International Hotline

See toll-free numbers

If a toll-free number is not available for the country you are in, please dial (908) 559-4899 (toll charges will apply).

Verizon

INTERNATIONAL SUPPORT TOLL-FREE NUMBERS **

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COMMENTS

  1. Verizon TravelPass FAQs

    Verizon TravelPass FAQs - Flat Rate International Travel Plan | Verizon Customer Support. Bring your own device: Receive up to $540 promo credit ($360 on postpaid Unlimited Plus or $540 on Unlimited Ultimate) when you add a new smartphone line with your own 4G/5G smartphone. Promo credit applied over 36 months; promo credits end if eligibility ...

  2. International Plans: TravelPass

    After you add TravelPass to your line:. A 24-hour TravelPass session starts automatically when you use your device in a TravelPass country (e.g., make or answer a phone call, send a text or use data).; You must turn on cellular data or data roaming when you go to the TravelPass country to use Travel Pass.; Please remember that once your cellular data or data roaming is turned on, a TravelPass ...

  3. Prepaid TravelPass FAQs

    A 24-hour TravelPass session starts automatically when you use your device in a Prepaid (e.g., make or answer a phone call, send a text or use data). Your account is debited the $5 or $10 TravelPass daily fee at that time, or you'll be asked to add funds to your account to cover the daily fee.

  4. Correct answer: Community Forums

    Hey Verizon I'm in France and my travel pass stopped working yesterday and I did all of the checks to try and get it going again with no luck. I waited until today to try and contact because it's a new travel pass day but still no luck, and I can't call the international help line since I don't have any service! ... Customer Service Rep In ...

  5. How can I confirm Travel Pass has been added?

    1 Solution. 12-01-2017 12:42 PM. You should be able to see Travel Pass (if you have it) under International Options either online at My Verizon->My Plan & Services->International Usage & Services. or via the My Verizon phone/device app->Account->My Plan->International.

  6. What Is Verizon's TravelPass?

    The easiest way to add TravelPass to your Verizon plan is by texting "Travel" to 4004 from your Verizon phone. You can also activate TravelPass using the My Verizon app by taking these steps:. Tap Account and select Manage plans and services.; Choose the line you want to manage and press on International Plans.; Pick Add new plan and follow the prompts. ...

  7. Correct answer: Community Forums

    In summary, TravelPass activates when you make or receive a call, connect to mobile data or send a text while within one of the 65+ countries where TravelPass is available. Another daily session will begin once you make or receive a call, send a text or use data after the 24-hour period expires.

  8. PDF INTERNATIONAL SUPPORT GUIDE

    Customer Service and access websites. To get the full benefits of traveling outside the U.S. with your World Device, you must subscribe to an international plan. If you need customer support while in the U.S., please dial *611 from your Verizon Wireless device, or 1-800-922-0204 from any phone. See

  9. International Calling with Verizon Travel Pass

    The Verizon Travel Pass has a daily flat rate calling/text/data plan that covers more than 185 countries. The Pass allows the traveler's domestic text/data/calling plan to be used internationally at an additional $10 per, 24 hour period, per device. To activate this feature simply contact Verizon Wireless to get it set up.

  10. Verizon Travel Pass Review: A Globetrotter's Guide

    On Verizon's website, Travel Pass has an average rating of 4.2/5 stars from over 4,000 customer reviews. Many users praise its simplicity and seamless functionality, like this review from Michael S: "I have used Travel Pass on multiple international trips and it has worked flawlessly.

  11. Manage TravelPass

    Manage TravelPass. From the 'Plans for traveling outside the U.S.' section, click. Select the effective day (Today, Next bill) to end TravelPass then click. My Verizon app - Manage International Plan and View Usage.

  12. Verizon Finally Upgrades Its International TravelPass

    Corbis via Getty Images. Verizon Wireless has officially upgraded its high speed international TravelPass. First launched more than a decade ago, the U.S-carrier's TravelPass allows customers to ...

  13. Top Tips for Using Verizon TravelPass for International Cell Service

    Having an international cell service that allows you to text, call, and use data can make travel easier. ... One of the ways to stay connected is the Verizon TravelPass available to Verizon customers for international travel. Under this plan, customers will be able to talk, text, and use data in Canada or Mexico for $5 per 24 hour period, or ...

  14. How to Use Verizon Travel Pass: Your Ultimate Guide to Smooth Travels

    Verizon TravelPass is a convenient service that enables Verizon customers to use their domestic talk, text, and data allowances while traveling in over 210 countries and destinations. With TravelPass, users can enjoy unlimited talk, text, and data usage, and are only charged on the days they actively use their devices for communication or data ...

  15. Correct answer: Community Forums

    Customer Service Rep In response to travelcar3 ‎02-05 ... I have the same question regarding the activation of each travel pass session. ... it is negated by the difficulty that Verizon presents in even finding where customers may cancel the TravelPass service. If Verizon is going to offer daily TP services, customers need an easy way to turn ...

  16. Dual SIM and Verizon Travel Pass

    Dual SIM and Verizon Travel Pass. I have an iPhone 13 Mini, purchased directly from Apple (thus unlocked) with my Verizon Wireless account on the eSIM. [Edited to add: the 13 is a dual-SIM, one eSIM and one regular SIM slot.] I'm heading to the UK for two weeks with my parents, and planning to purchase an unlimited data-only nano-SIM.

  17. How to Set Up a Verizon TravelPass: A Step-by-Step Guide

    Step-by-Step Instructions. 1. Purchase a TravelPass through the My Verizon app or by calling Verizon customer service. 2. Activate the pass by turning on your device's roaming feature. 3. Enjoy all the benefits of the TravelPass while traveling.

  18. Tips on using Verizon TravelPass

    If you're planning on traveling abroad, we have a few simple tips to help you get the most out of your Verizon phone and your TravelPass. Make sure you enable roaming before you go, so that you can use data and voice services internationally. Go to settings, select cellular, then roaming, and make sure data and voice roaming are turned on.

  19. TravelPass Countries

    TravelPass. Countries. Now your wireless plan travels just like you do. For just $5 a day per line in Mexico and Canada and $10 a day per line in more than 210 countries and destinations you can take your domestic talk, text and data allowances with you. You're only charged on the days you use your device abroad.

  20. Best option for travelling abroad: Pay as you go vs. Travel Pass

    Accordingly, in order to avoid having our phones unintentionally trigger new Travel Pass sessions, we should turn off Mobile data under the Data usage setting, which would still allow us to receive texts and phone calls, but avoid having new Travel Pass sessions unintentionally triggered by apps which otherwise automatically do so, i.e. e-mail ...

  21. Verizon international plans now have unlimited data

    Yes, always had unlimited data on Verizon international.. The no data limit to the monthly international plan was just introduced this past Nov. Prior to that, you received 5GB and paid for any additional. messages, and 250 voice minutes. Now the improved plan allows for 20GB. overage fees have been eliminated).

  22. Preguntas frecuentes sobre Prepaid TravelPass®

    TravelPass te permite llevar contigo tus datos, llamadas y textos a más de 140 países y destinos por un cargo diario fijo. Lee estas preguntas frecuentes para descubrir más sobre TravelPass.

  23. International phone plans and travel services

    In-flight Daily Pass and Cruise Daily Pass: Keep your phone connected to cellular data on an international flight and on board a cruise ship. Cruise Daily Pass costs $30/day per line. 0.5 GB data. 50 minutes. Unlimited text. In-flight Daily Pass is $20/day per line. Unlimited 3G data on aircraft that offers the service.

  24. Community Forums

    08-29-2024 10:29 AM. I have not travelled internationally in years. Today I received a text from Verizon that read "your TravelPass service is now enabled. Call --- if you need help while traveling.." At first I thought it was a spam text but it came from 899000 like other verizon messages.