tourvest travel services services

Tourvest Travel Services, a division of Tourvest Holdings (Pty) Ltd

Through our respected brands and global infrastructure, we are able to provide a tailored and flexible solution to meet your Travel Management needs, whether it is through traditional operations or the more cost effective online procurement systems. Our sophisticated online travel management tools assist in travel policy compliance control as well as providing Big Data to ensure that you’re always getting the absolute best value for your spend. Constant measurement and tracking of service levels ensures that the service being provided is of the highest level.

Member details have been successfully updated!

Information

Main representative, representatives.

Position on SAACI Committee

Gauteng Branch Chairperson (Acting)

Company Name & Designation

By Design Africa (Pty) Ltd – Owner

Contact Details

082 922 0470 / [email protected]

Eastern Cape Committee Member

Company Name

Nelson Mandela Bay Stadium

073 334 3158 / [email protected]

Eastern Cape Committee Member, Events

Magnetic Storm

082 906 4198 / [email protected]

Johannesburg Branch Committee Member

Thornleys Events – Events Specialist

076 988 2185 / [email protected]

Travel With Flair – Head of C & E and Inbound Group Travel

082 410 7337 / [email protected]

Peermont Hotels, Casinos and Resorts – National Sales Executive

066 306 0027 / [email protected]

Position on SAACI Branch Committee

Eastern Cape Chairperson, Youth Development, Events

B and E Conference Centre – Director

082 437 7600, 041 404 2431 / [email protected]

With a passion for the events industry and a responsibility towards skills development, Melissa has built her business around the business and education sector that require venues and related services to support their needs. Part owner of three branches throughout the Eastern Cape, Melissa has built her business and grown from strength to strength over her 8 years of being Director. Melissa is extremely passionate about the Business Events Industry and loves sharing experiences and skills in this space. 22 years’ experience in the hospitality industry and 15 years’ experience in the MICE industry, Melissa loves to connect with and meet new people within the industry. Melissa also love to learn from other mentors within this space and will never pass an opportunity to do so.

Position on SAACI Board

Gauteng Branch Chairperson

Nxlevel Consulting – Managing Director

082 929 5241 / [email protected]

Eastern Cape Committee Treasurer, Learning, Stakeholder Management

Scan Display Africa (Pty) LTD – African Business Development Manager

073 236 6618 / [email protected]

I have worked in the MICE Sector for the past 20 years, firstly as an event organiser and now as an Infrastructure provider, Scan has been around for more than 20 years and is a market leader in the Sector. Scan Display has started developing a network across Africa to assist in developing the MICE Sector in Africa and we have representative across more than 15 African Countries. I enjoy travelling and meeting people across Africa. Together we can grow Africa.

Eastern Cape Committee Member, Secretary, Events

Green Room Design & Communication – PR & Marketing Director

071 045 2556 / [email protected]

Eastern Cape Communication / Marketing

Eastern Sun Events – Exhibition & Sponsorship Manager

072 608 1641 (cell), 041 374 5654 (work) / [email protected]

Eastern Cape Community / Membership

Bidvest Car Rental – Business Development Manager

079 5277 619, 041 581 4242 / [email protected]

Western Cape Committee Member

ATKV – Sake (Goudini) – Head of Marketing and Entertainment

076 790 9788 / [email protected]

Cape Town International Convention Centre – National Sales Executive

073 117 8598 / [email protected]

With over 5 years of experience in event co-ordination, sales, design, management, operations and hybrid events, Ernest has been involved in successfully hosting events such as the World Economic Forum on Africa 2019, Ubuntu Awards, and Green Building Convention – to name a few. Ernest currently project manages the CTICC’s Digital Events Offering, and also represents the Africa Chapter on the ICCA Future Leaders Council. He holds Cvent Virtual Events Certification, Events Management Certification from UCT and has completed the New Managers Development Programme at the USB.

Ernest enjoys generating new ideas and devising feasible solutions which produce exceptional experiences. He is driven by an eagerness to grow and develop as captured in his work ethos, ‘There’s no failure, only feedback’. Not only does this guide his approach to his own advancement but motivates him to contribute to the development of his peers. When not on the floor for an event, he enjoys spending time at the piano.

Eastern Cape Vice Chairperson

Overall Events & Communication – Managing Director

082 4641 504 / [email protected]

Lagoon Beach Hotel & Spa – Head of Sales & Marketing

074 550 1000 / [email protected]

With over 25 years of experience in the hospitality sector, I have a proven track record in travel and tourism as it is in my blood! I began my journey when I graduated from Granger Bay as the first intake in Hotel Management. I have worked both locally and internationally in a number of properties amongst other, Sun International, NH Hotels as well as privately owned hotels. My experience ranges from hands-on Banqueting to Commercial Manager. Over the years I have built solid, long-term relationships with key stakeholders across all market segments. What drives me is that I am passionate about this industry and believe in collaboration across all associations.

Pure Grit Events and Exhibitions Management – CEO

082 555 1049 / [email protected]

Cape Peninsula University of Technology (CPUT) – Senior lecturer & Programme Coordinator AdvDip Event Management

083 482 9276 / [email protected]

Esti Venske is a senior lecturer and programme coordinator for the Advanced Diploma in Event Management in the Department of Tourism and Event Management at the Cape Peninsula University of Technology. As curriculum project leader in the department, she is extensively involved in Tourism and Event curriculum development projects that encourage partnership between educators and industry practitioners to advance knowledge and skills alignment in the sector. Her experience in event management education spans over 18 years and she serves on a number of academic and industry committees.

Apart from lecturing and supervising postgraduate students, Esti has standing experience in organising local and international conferences. She has authored and co-authored accredited international academic journal articles, international conference proceedings and book chapters in the field of event management. She is involved with various community engagement projects and her current research focus areas include event management curriculum, business event tourism, sustainability and wellness events.

CSIR ICC – Business Development Manager

079 513 8708 / [email protected]

Minister is a young dynamic individual, passionate about the tourism and business events industry. He holds a BA degree in Corporate and Marketing Communications from the University of the Free State and an Honors degree in Strategic Marketing from the University of the Johannesburg. He is currently under the employ of CSIR International Convention Centre as a Business Development Manager. Given his passion for the meetings industry, Minister is in pursuit of a Masters degree in Communications at the University of North West. His research seeks to understand how the latest communication paradigm, can be used to advance business events in South Africa. He serves on the national board of SAACI as a board member responsible for Youth Development.

Position at SAACI National Office

Chief Executive Officer

082 575 7565 / [email protected]

“Promoting positive community and economic growth in our neighbourhood” is an objective that drives Glenton daily. Glenton had refined his public and private sector strategic management skills during his tenure as MD of Tourism Buffalo City, as CEO of Nelson Mandela Bay and as CEO of the ECPTA. As an Associate Director at KPMG he led the Hospitality, Leisure and Tourism Unit for Africa before moving onto Grant Thornton in a similar position.

His position as Project Manager at the Nelson Mandela Bay Business Chamber ensured that Business embraces its civil society role by driving a holistic approach which enables business within the Metro to work towards long-term sustainability. Glenton’s business management experience cuts across various sectors, such as Tourism Hospitality, Petro-chemical, Mining and all spheres of government. As an active citizen, Glenton acts as an independent advisor to the Nelson Mandela Bay Consultative Christian Churches, The Nelson Mandela Bay Civil Society Coalition, and the Northern Areas Education Forum. He also mentors’ businesses within the ICT and Services Sector. He is the President of the Nelson Mandela University Football Club and is a budding golfer.

Mise-en-place Solutions – Owner

082 652 2008 / [email protected]

Professionalism has been the foundation of each of the roles that have enjoyed, mostly within the tourism sector. My goal is to continually deliver consistent, top quality, friendly and value to the client experience within the business environment.

The Role of SAACI Chairperson weaves into my personal goals as the association works to build on norms and standards. Supporting our members through our stakeholders, educational opportunities and newly formulated professional designations we am to continue to add to the Tourism sector GDP.

Peri Expo – Owner

082 578 5987 / [email protected]

International Congress and Convention Association – Regional Director:  Africa

084 056 5544 / [email protected]

Johannesburg Branch Committee Member – Events Portfolio

Event Synthesis – Event & Wedding Specialist / Safety Officer

060 970 7653 / [email protected]

Johannesburg Branch Committee Member – Treasurer

Multi-Media (Pty) Ltd – Director of Innovation

082 854 2230 / [email protected]

Durban ICC – General Manager: Marketing, Sales and Events

079 692 4604, 031 360 1360 / [email protected]

Irene Vallihu is the General Manager of Marketing, Sales and Events at the multi-award winning Centre, Durban International Convention Centre (Durban ICC). She is a creative, focused, energetic, resilient and customer-focused professional with over 29 years progressive experience in the hospitality industry. Irene has held 6 positions during her 15 year tenure at the Durban ICC. Her management experience includes Marketing, Sales and Events, thus contributing positively to a comprehensive event lead management strategy. Irene is adept in planning and executing aggressive strategies to achieve organizational and departmental goals. She is a results orientated individual with experience in leading high performance teams and successfully increasing efficiency and productivity whilst reducing costs and inefficiencies. Irene also serves as a Trustee of the DUT (Durban University of Technology) Foundation.

Irene’s personal mantra is “I am because you are”.

Chat’r Xperience (Pty) Ltd – Founder & CEO

083 415 2774 / [email protected]

John founded Chat’r Xperience after 15 years as a Founding Director at Magnetic Group and Brand Activations Director at Ogilvy|Brand Activation. He brings his organisational and project management skills, creative conceptualisation, choreography and passion for client satisfaction and years of experience in the eventing and experiential marketing into the online and streaming world. When he’s not working, John spends his time outdoors in his boat or 4×4 and following his passion for photography, and lately he considers himself a bit of a masterchef.

SAACI National Office Membership Services Consultant

071 299 0601 / [email protected]

Alshanthe has previously been employed as a Project Manager for Meetings Africa, Africa’s Travel Indaba, GovTech 2019 and Comrades Marathon Expo. Prior to this she has worked extensively in Convention Centre’s around the country, fulfilling both Sales and Event Coordination roles. Alshanthe is also a proud Top 40 Women in MICE nominee for 2018 and have won the 2017 SAACI National Young Achiever of the Year Award. Her passion for Business Events is evident in all roles undertaken throughout the decade she has spent in the industry, and she is honoured to continue serving and contributing to this legacy.

Eastern Sun Events – Owner

041 374 5654 / [email protected]

Denise owns and runs a conference management company, specialising in medical association conferences. Denise has been involved with SAACI for many years and was Chairperson of the Eastern Cape branch, head of the PCO Chapter and National Chairperson of SAACI. Eastern Sun Events has run successful online conferences during Covid but is looking forward to being host live events again.

Be-Moved – Managing Director

060 993 7542 / [email protected]

With a passion for events, exhibitions and activations, Jaques thrives on elevating a client’s brand through unforgettable experiences. While employed at Gearhouse and Formative he has gained a wealth of knowledge in production, stage design and the technical ‘know how’ of running in person, virtual and hybrid events. He accumulated over 10 years’ experience working on some of the most prestigious local and international conferences and stage productions. Jaques has also served on the SAACI Western Cape Branch prior to being elected to the National Board. Jaques is passionate about the Business Events Industry and eventing runs through his veins with production as his game.

The sought-after Branch of the year award was originally judged on membership growth and retention, but additional criteria was added in 2014.

Branches needs to:

• Grow membership in terms of company representatives
• Advance member category representation
• Grow networking events attendance by members
• Retain existing membership
• Bonus points:
• Board reports submission
• Maintain a fully operational branch committee
• Other Branch activities that supports the SAACI vision

The Young Achiever of the Year Award is an acknowledgement of a minimum of 3 years’ service to SAACI. The individual is between the ages of 25 – 35 years and is motivated, energetic, involved and an active member of the Association. The individual presents an extraordinary view of the value of being a member to the community at large and within the business events industry and has provided a special and positive contribution to the development of SAACI through service on a branch committee.

These awards are presented at branch level during the annual general meeting and is nominated by the committees in each branch. The winners in each region are then eligible for the national award at the national congress.

The Fellowship award is an acknowledgement of a minimum of 10 years’ service to the Association. The individuals noted below have provided a special and positive contribution to the development of SAACI through:

• Service on the SAACI Board either as Board Directors’ or Advisories
• Served as Chairperson, Vice-Chairperson or Treasurer
• Presents an extraordinary view of the value of being a member to the community at large, to government and within the business events industry.

The individual is:

• Role-model and mentor in the industry
• Willing to assist the youth and newcomers to the industry
• An inspiration to colleagues in the industry

• Food & Beverage
• New Product Development
• Procurement
• Crew engagement
• TourCONNECT
• eCommerce Platforms
• Crew Portal
• Business Intelligence
• Compliance & Security

Your faster, smarter partner.

Tourvest retail services is a global travel retail expert providing a host of high-quality and innovative products, services and technology solutions that enhance the customer experience to drive revenue..

We’re a division of the Tourvest Group, one of the world’s leading integrated tourism groups employing more than 5,000 people around the world. The Tourvest Group is made up of six divisions specialising in everything from travel retail and services to accommodation and destination management.

Destination Management/ Tour Operations

Travel Retail

Travel Management Companies

Hotels & Lodges

Activities & Adventures

Foreign Exchange

Our reach extends across the globe with operations in more than 20 countries across five continents.

• New Zealand
• South Africa
• United Kingdom

Our mission, vision and values.

Our mission..

Our mission is to provide innovative retail products, services and technology solutions that make the journey as memorable as the destination.

Our vision.

To be recognised as the market-leading experts by connecting and transforming the travel retail ecosystem to enhance the customer experience.

Our values.

One business, one team.

At the heart of our business, we believe in the power of unity, togetherness and teamwork. We cultivate collaboration and value every single employee by being mindful of their wellbeing and creating a harmonious and motivated work environment.

Failure is encouraged.

In our relentless pursuit of innovation and continuous improvement, we’ve fostered a culture where trying new things thrives. We value bold ideas, embrace experimentation and encourage failing fast as an opportunity for growth and learning.

Every customer matters.

Driven by an endless commitment to satisfaction, we place our customers (and our customer’s customers) at the forefront of everything we do. We consistently create and curate extraordinary customer experiences to make every moment matter.

Trust us to deliver.

Our high-performance mindset means we can be trusted and relied upon to consistently deliver best-in-class travel retail solutions. We’re adaptable, resilient and relentless, doing whatever it takes to deliver on time and beyond expectations.

Our leadership team.

Clive Jones - CEO

Clive joined the Tourvest Group in 2001 and held various senior leadership roles before taking up his current position in February 2014. He is highly skilled in company strategy formulation and implementation, building successful teams, driving innovation, disruptive change and continuous improvement, client relationship building, negotiation and new business development.

Helmien Stevens - CFO

With more than 25 years in finance, Helmien’s experience includes financial reporting and global planning, corporate governance, statutory compliance, annual financial statements, taxation, budgeting, transfer pricing and risk management. Her people skills and strong financial leadership make her an invaluable member of our team when dealing with global contracts.

Gareth Forbes - CIO

Gareth has worked for 15 years within IT, specialising initially in the field of business analysis and later broadening his responsibilities to product management and innovation. The key objectives of his role are to define and drive our IT strategy in pursuit of value generation for the business.

Michael Berridge - Product and Commercial Director

Michael joined Tourvest Retail Services on a retail consultancy basis initially before becoming a permanent member of the leadership team in 2021. During his consulting role, he worked on a project that culminated in us winning a global award for our TourCAST programme. Michael’s extensive experience comes from having previously worked in supply chain in the retail sector, including high-street fashion and high-end jewellery, before transitioning to buy on board in the airline industry and later fresh food in the food-to-go sector. His portfolio includes new product development, buying, supply chain and operations.

Nomusa Khumalo - Chief Customer Officer Africa & Middle East

Nomusa has been at Tourvest for 7 years. Her experience includes 15 years within Information Technology & Project Management, specialising initially in the field of Systems & Business analysis, and later branching into Project Management. Within the travel & tourism space, my key focus is Customer Engagement in Africa and Middle East. The focus being strategic growth in these markets from a customer centric point of view through implementation of innovative products and solutions.

Life at Tourvest.

For our people at tourvest, life revolves around two key pillars – our ways of being and ways of working., ways of being.

Our Ways of Being are all about gaining trust and earning respect. Our teams are empowered to take ownership, to fail fast and to learn from it to drive continuous improvement. We encourage them to pull no punches but also to listen and reward them for raising problems and solutions at the same time. We ask that they bring a positive enthusiasm to work and for them to recognise that we are one business and one team. Most important of all, we expect them to care.

Ways of Working

Our Ways of Working are geared towards providing quality solutions at speed, efficiently and cost-effectively, partnering with those that are best in class wherever necessary to deliver on our vision. We respect each other’s time and do our hardest to meet every deadline or communicate well in advance if something outside of our control means it’s no longer possible. As one business and one team, we promote open inter-department collaboration and integration and actively avoid siloed working.

With all our Ways of Working, we ask ourselves the following questions:

• Faster – will it make us faster?
• Smarter – will it improve innovation, efficiency, quality and cost-effectiveness?
• Partner – are we both a trusted partner and working with best-in-class partners within our eco-system?

Vision 27 is our strategy for the future. It’s a look ahead to where we want to be in 2027 that helps to align the business and team to a single unified vision and direction. It provides the strategy, principles, direction, priorities and focus for investment. The seven key strategic focus areas that make up Vision 27 are:

• Lowest cost of distribution
• New business growth

Corporate and social responsibility.

We’re committed to being a responsible corporate citizen of the communities and the environments in which we operate. We know our success is not just a result of how we perform operationally or financially but also how we create a positive and mutually beneficial relationship with every stakeholder affected by our business. One of our key strategic imperatives is to positively impact the long-term sustainability of society, particularly the communities in which we operate and the tourism attractions that most of our business relies on. Our sustainability approach is focused on the following areas:

Corporate Social Responsibility (CSR)

Corporate social investment (csi), employee volunteer programmes, skills development, community development, africa’s natural heritage.

Our team excels at developing leading travel retail product ranges to elevate your food and beverage and duty free offering.

Our suite of best-in-class travel retail services makes enhancing the customer experience easy.

Our technology solutions utilise the very latest digital innovation to revolutionise your customer’s travel experience.

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South africa travel and tourism services industry report 2024, with profiles of 55 companies such as tourvest, cullinan holdings, travelstart, harvey world travel, african eagle and nomad africa.

Dublin, Sept. 23, 2024 (GLOBE NEWSWIRE) -- The "Travel and Tourism, Travel Agencies, Tour Operators and Related Services in South Africa 2024" report has been added to ResearchAndMarkets.com's offering.

South Africa's travel and tourism sector made a strong recovery in 2023, and has been resilient and adaptable since the pandemic. The industry is a significant contributor to the economy. International arrivals increased by almost 50% in 2023, although arrival numbers were still below pre-pandemic levels recorded in 2019. Industry analysts were expecting the situation to normalise by 2024. The industry accounted for 9.2% of total employment in 2023, and employment numbers were a third higher than in 2022.

This report focuses on the current state and future outlook of the travel and tourism industry in South Africa, including travel agencies, tour operators and related services. It includes information on the size of the industry, number of travellers, revenue, occupancy and economic impact, and the state of the industry in terms of tourism spend, accommodation, business travel, infrastructure and medical tourism.

There is information on notable players, corporate actions and industry developments. The report includes profiles of 55 companies, with diversified travel and tourism groups such as Tourvest, Cullinan Holdings and Rennies BCD, travel agencies such as Flight Centre, Travelstart and Harvey World Travel, and tour operators such as African Eagle and Nomad Africa.

Opportunities

Leveraging technology, such as developing online booking platforms, virtual tours and apps. Adventure tourism such as hiking, water sports and wildlife safaris. Culinary, wine, beer and gin tourism. Cultural exchanges between tourists and local communities, such as homestays, cultural workshops and heritage tours. Eco-friendly accommodation, wildlife conservation experiences and community-based tourism initiatives. Medical tourism. Organising, marketing and hosting international events, music festivals and sports tournaments. Promotion of sustainable tourism.

Economic factors affecting travel.

Adaptability to rapidly changing digital and technological advancements.

Balancing tourism growth with environmental conservation and sustainability.

Challenge to secure funding for tourism development projects, marketing campaigns and infrastructure development.

Complex regulatory frameworks and visa regulations.

Inadequate transport infrastructure, especially in rural areas.

Maintaining consistent service quality levels.

Perceptions on crime, health risks and political instability.

Safety and security concerns, with high crime rates and negative safety perceptions.

Seasonal fluctuations.

Skills shortages, retention and training.

Demand for health and wellness and cultural experiences.

Domestic tourism becoming increasingly more important.

Increased interest in adventure tourism and culinary tours.

Sustainable practices, community engagement and responsible tourism are gaining prominence.

Technology is transforming the sector.

Travel and tourism industry growth is forecast to significantly outstrip growth of the country's economy. Economic and geopolitical headwinds continue to pose significant challenges to international tourism and confidence levels. Persisting inflation, high interest rates, volatile oil prices and disruptions to trade continue to translate into high transport and accommodation costs. Extreme temperatures and other weather events could impact the destination choice of many travellers.

The outlook for the South African industry depends on economic recovery and growth, increased international tourist arrivals, effective marketing and promotion, streamlining visa policies and processes, stimulating domestic tourism, improvement in safety and health measures and expansion of cultural and heritage tourism. Travel agencies will increasingly focus on online sales, and some traditional brick-and-mortar travel agencies may close or scale down due to decreased demand for in-person services.

Companies Featured

Abercrombie and Kent Safaris (Pty) Ltd.

African Eagle Cape Town Day Tours (Pty) Ltd.

African Eagle of Southern African Territories (Pty) Ltd.

African Impact Safari Operator Cc

African Safari Collective (Pty) Ltd.

Akilanga (Pty) Ltd.

and Beyond South Africa (Pty) Ltd.

Atc African Travel Concept (Pty) Ltd.

Beachcomber Marketing (Pty) Ltd.

Beekman Holidays (Pty) Ltd.

Booking South Africa (Pty) Ltd.

Club Leisure Group (Pty) Ltd.

Club Travel SA (Pty) Ltd.

Coega Development Corporation (Pty) Ltd.

Compass Odyssey Travel Cc

Computravel Cc

Cullinan Holdings Ltd.

Discover Africa Group (Pty) Ltd.

Egoli Tours (Pty) Ltd.

Erm Tours (Pty) Ltd.

Escape 4 Africa Travel Cc

Flame of Africa (Pty) Ltd.

Flight Centre Travel Group (Pty) Ltd.

Flightsite (Pty) Ltd.

Flyinsafarico (Pty) Ltd.

Giltedge Travel (Pty) Ltd.

Harvey World Travel Southern Africa (Pty) Ltd.

Holiday Travel Group (Pty) Ltd.

Igo Travel (Pty) Ltd.

Ilios Travel (Pty) Ltd.

Itt Inspirations Travel and Tours (Pty) Ltd.

June De Wet Trading Solutions Cc

Karridene 112 Cc

Ker and Downey Africa (Pty) Ltd.

Lebo's Backpackers Cc

Moafrika Tours (Pty) Ltd.

More Family Collection (Pty) Ltd.

Mzanzi Bus Adventures (Pty) Ltd.

New Frontiers Tours (Pty) Ltd.

Nomad Africa Adventure Tours (Pty) Ltd.

Quadrel Travel Management (Pty) Ltd.

Rakoma Travel (Pty) Ltd.

Reed Park Trading (Pty) Ltd.

Rennies Travel (Pty) Ltd.

Rhino Africa Safaris (Pty) Ltd.

Safari Online Cc

Siviwe Tours (Pty) Ltd.

Soul Traveller Tourism SA (Pty) Ltd.

Sure Travel (Pty) Ltd.

Tourvest Holdings (Pty) Ltd.

Trafalgar Tours (Pty) Ltd.

Travel Vision (Pty) Ltd.

Travelstart Online Travel Operations (Pty) Ltd.

Wilderness Safaris (Pty) Ltd.

Xl Travel (Pty) Ltd

Key Topics Covered: 1. INTRODUCTION 2. DESCRIPTION OF THE INDUSTRY 2.1. Industry Value Chain 2.2. Geographic Position 2.3. Size of the Industry 3. LOCAL 3.1. State of the Industry 3.2. Key Trends 3.3. Key Issues 3.4. Notable Players 3.5. Corporate Actions 3.6. Regulations 3.7. Enterprise Development and Social Development 4. AFRICA 5. INTERNATIONAL 6. INFLUENCING FACTORS 6.1. Unforeseen Events 6.2. Economic Environment 6.3. Labour 6.4. Environmental Issues 6.5. Technology, R&D, Innovation 6.6. Political Conditions 6.7. Safety and Security 6.8. Cyclicality and Seasonality 6.9. Government Support 6.10. Input Costs 7. COMPETITIVE ENVIRONMENT 7.1. Competition 7.2. Ownership Structure of the Industry 7.3. Barriers to Entry 8. INDUSTRY SUMMARY 9. OUTLOOK 10. INDUSTRY ASSOCIATIONS

For more information about this report visit https://www.researchandmarkets.com/r/nfdhys

About ResearchAndMarkets.com ResearchAndMarkets.com is the world's leading source for international market research reports and market data. We provide you with the latest data on international and regional markets, key industries, the top companies, new products and the latest trends.

Tourvest Travel Retail

David Brenner

Structured to satisfy the diverse shopping needs of local and international travellers both in-the-air and on-the-ground and is recognised globally as the leader of destination retailing at airports.

Destination Retail

• A world class retailer of craft and curios to tourists.
• Comprises 66 crafts, curios and souvenir stores located at key tourism hubs in Southern Africa from Cape Town to Victoria Falls.
• Operates the Out-of-India stores at Chhatrapati Shivaji International Airport in Mumbai, India.
• Owns 16 destination retail stores in the Caribbean.
• Operate Encanto Alicante in Spain.
• Acquired a majority shareholding in Simply New Zealand-  a chain of souvenir and gift stores with outlets throughout New Zealand.

Duty Free and Inflight Services

• Provides duty free products for sale on airlines.
• Major clients include British Airways, South African Airways, Ethiopian Airlines and Kenya Airways.
• The business also offers airlines a fully integrated Buy on Board catering service and has just rolled out the service on British Airways.
• Rated among the top three inflight duty free businesses in the world.
• Packs and loads +- 31 million products a year from six airports involving 750 flights a day.

Jewellery and Gemstones

• Offers upmarket jewellery from 8 prime locations including airports.

Restaurants and Taverns

• Operates restaurants located in key tourist destinations.

On-The-Ground Duty Free

• Operates a duty free store at Murtula Muhammed International Aiprort in Lagos, Nigeria in partnership with Gebr Heinemann.
• Plans to open duty free outlet at Bole Airport, Addis Ababa, Ethiopia
• Operates the Down Town duty free business in Cape Town.

Head Office

Stonewedge Office Park 1 Wedgewood Link Road Bryanston, Johannesburg 2021 Telehone: +27 11 728 0540

Contact the Divisions

Tourvest Accommodation: +27 87 740 9282 Tourvest Destination Management: +27 11 676 3000 Tourvest Travel Services: +27 11 790 0000 Tourvest Financial Services: +27 11 603 9000 Tourvest Destination Retail: +27 11 221 3200

Postal Address

Postnet Suite No. 17 Private Bag X75 Bryanston 2021

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Free bus services, shuttle trains: Alternative travel options amid MRT disruption on EWL

SINGAPORE – If you are affected by the MRT service disruption on the East-West Line (EWL) which has entered its second day on Sept 26, you can consider the following alternative travel arrangements.

As train services between Jurong East and Buona Vista stations remain unavailable, transport operator SMRT has arranged for free bridging bus services between these two stops.

Free regular bus services are also available between Boon Lay and Queenstown stations, covering the nine-station stretch first affected by a traction power fault that occurred on the morning of Sept 25.

Commuters can also take the shuttle train that is running at 10-minute intervals between Boon Lay and Jurong East stations, and between Queenstown and Buona Vista stations.

SMRT advised those travelling towards the city centre to take the North-South Line via Jurong East, Woodlands and Bishan; the Thomson-East Coast Line via Woodlands and Caldecott; and the Downtown Line via Botanic Gardens.

To get on the Circle Line, commuters can alight at Queenstown and take the shuttle train to Buona Vista.

To transfer to the North-South Line, they can alight at Boon Lay and take the shuttle train to Jurong East.

The transport operator urged commuters to follow updates on its official social media channels.

“We are deeply sorry and thank all commuters for their understanding and patience, as we do our best to recover train services on the affected stretch of the East-West Line,” SMRT said in an update on Facebook at 9.20pm on Sept 25.

Those who wished to book a ride to Buona Vista MRT station via Grab, Gojek and ComfortDelGro might have encountered difficulties in the morning.

Between 9.30am and 11am, The Straits Times was unable to book a ride to the station on these ride-hailing apps.

A pop-up message on Grab said Buona Vista station was “inaccessible due to a public event”, while the message on Gojek said there was an “emergency in the area”. ComfortDelGro’s app showed that the “destination address is restricted from booking”.

As at 6pm, users were able to book rides to Buona Vista station with Gojek and ComfortDelGro, but not on the Grab app.

Amid the service disruption on the morning of Sept 26, commuters and MRT station staff also had to brave heavy rain which started at around 8am.

Many MRT station staff were seen directing buses to stop closer to the sheltered bus stop, so that commuters would not get drenched while boarding or alighting from the bus.

Some of them were also seen assisting a wheelchair user in alighting from the bus.

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Welcome to Russia!

We are Sergey and Simon, a Russian and a Frenchman, both  passionate about Moscow, Saint-Petersburg and classic cars. Together, we have created Put-in tours. Our goal is to help you experience Russian culture off the beaten path. Join us onboard our classic Soviet van and let’s get rolling!

In Moscow we offer you a city tour to discover most of the city in an original way as well as a night tour to admire the lights. Our pubcrawl is ideal to explore Moscow’s night-life and have fun. If you are craving to discover Russian culture, come impress your senses during our monastery diner or join our 100% Russian Banya Excursion . The latest will also bring you to Sergiyev Posad and it’s famous monastery!

For the most extreme travellers, our shooting tour will deliver your daily dose of adrenaline whereas our tank excursion will let you ride a real tank and shoot a bazooka.

We also offer help to receive your visa , safe and multilingual airport transfers , as well as organisation services for team-building events or bachelor parties .

All our excursions (but the monastery diner) happen onboard our Soviet military vans and can be covered by our  professionnal photographer or videographer.

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We welcome you in Saint Petersburg onboard our Soviet van to discover the imperial city with our city tour and night tour .

Continue your discovery in style! The adrenaline lovers will like our shooting tour  which brings 3 Russian weapons to the tip of your trigger finger.

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At Put-in tours, we put you in our classic Soviet vans to go explore Moscow, Saint Petersburg and Russian culture off the beaten path. Discover our Moscow city guided tour, visit Moscow by night, join our banya & Sergiyev Posad excursion, visit and dine in one of Moscow's oldest monastery or even Luzhniki stadium, before you party on our famous pubcrawl! Original and atypical tours : Shoot AK47 and a bazooka after riding on a tank with our tank & bazooka excursion ! Extreme tours: Fly a fighter jet in Moscow onboard a L-29 or L-39 aircraft!

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